47 Customer Service Representative jobs in Durban

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We have amazing opportunities for 25 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
• Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
• Attend to ad-hoc functions as required due to operational requirements.

• Exceptional Written Communication and Strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.

• Excellent communication skills
• 6 months customer service experience.

• Betting Knowledge.
• 6 months contact centre experience.

Please note that only applicants who meet the stipulated minimum requirements will be considered.

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.

Job Summary:

We are seeking a highly motivated and customer-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

1. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.

2. Sales: Meet sales targets by promoting products or services to customers.

3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.

4. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills.

2. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.

3. Sales Skills: Ability to meet sales targets and promote products or services.

4. Problem-Solving Skills: Ability to resolve customer complaints and issues.

Job Types: Full-time, Permanent

Pay: From R2 500,00 per month

Work Location: In person

You're Invited

International Call Group – Open Day Recruitment

We're hiring Call Center Agents and would love to meet you

Date: Friday, 26 September 2025

Time: 9:00 AM – 12:00 PM

Address: 15 Fairways Avenue, Mount Edgecombe Business Park, Estate 2, Durban

Whether you have call center experience or not, we welcome all walk-ins and referrals

Bring along:

• Your CV
• Your Matric certificate or Grade 11 report

Please ask for Ester upon arrival

Feel free to share this with anyone looking for a job opportunity

We look forward to seeing you there.

Job Type: Full-time

Work Location: In person

AfriVision Academy

Searching For a Job?

No experience? No problem All we need is your determination and eagerness to learn.

AfriVision Academy is Here to Empower You

We believe in your potential, not just your experience. That's why we're inviting unemployed individuals, even those with no call center background to join us and build a brighter future

Why Join Us?

We're offering a comprehensive, FREE 3 months training program designed to equip you with all the skills you need to thrive contact center industry.

How To Apply:

Email –

WhatsApp –

Job Type: Learnership

Work Location: In person

Join to apply for the Engagement & Sales Manager – Call Center & Digital role at Talksure

Join to apply for the Engagement & Sales Manager – Call Center & Digital role at Talksure

Get AI-powered advice on this job and more exclusive features.

Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms.

Key Responsibilities

• Drive sales strategies across call center and digital channels.
• Build and manage strong client and stakeholder relationships.
• Lead, coach, and motivate call center teams to achieve targets.
• Oversee digital campaigns, online promotions, and engagement initiatives.
• Analyze sales performance and provide insights to improve conversions.
• Collaborate with Marketing, Operations, and Customer Success teams.
  
  

• 3–5 years’ experience in sales, account management, or business development (call center/BPO/digital environment).
• Strong knowledge of call center operations and digital engagement strategies.
• Proven ability to meet and exceed sales targets.
• Excellent communication, negotiation, and leadership skills.
• Experience with CRM and digital sales platforms.
• Bachelor’s degree in Business, Marketing, or related field (preferred).
  
  

• Competitive salary and performance incentives.
• Opportunities for professional growth and leadership.
• A dynamic, innovative, and supportive work environment.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development

Referrals increase your chances of interviewing at Talksure by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms.

• Drive sales strategies across call center and digital channels.
• Build and manage strong client and stakeholder relationships.
• Lead, coach, and motivate call center teams to achieve targets.
• Oversee digital campaigns, online promotions, and engagement initiatives.
• Analyze sales performance and provide insights to improve conversions.
• Collaborate with Marketing, Operations, and Customer Success teams.

• 3–5 years’ experience in sales, account management, or business development (call center/BPO/digital environment).
• Strong knowledge of call center operations and digital engagement strategies.
• Proven ability to meet and exceed sales targets.
• Excellent communication, negotiation, and leadership skills.
• Experience with CRM and digital sales platforms.
• Bachelor’s degree in Business, Marketing, or related field (preferred).

• Competitive salary and performance incentives.
• Opportunities for professional growth and leadership.
• A dynamic, innovative, and supportive work environment.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

• Full-time

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Main purpose:
An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performance individuals, with exceptional communication skills, to provide our client’s customers with a first class service experience in a contact center environment.


Key responsibilities:
Customer Service
• A strong focus on delivering excellent customer service to all our customers
• To develop a positive relationship with customers and respond to their needs to ensure customer satisfaction.
• Providing support, problem solving and driving customer loyalty through a focus on achieving all key performance targets.
• Maintaining a sound knowledge and understanding of company products, insurers underwriting rules, and correct policy handling processes.
• Ownership of customer queries and good knowledge of products and processes to ensure customer satisfaction.
Performance
• Handling calls from customers accurately while maintaining first class customer service which includes a pleasant, confident and helpful telephone manner.
• Delivery of KPIs with a focus on attaining and retaining customers to support a successful business.
• Maximize customer retention opportunities within operational guidelines.
• Ensure all work is carried out to a high level of accuracy in line with our company quality standards and great customer experience.
• Deliver personal productivity measures to ensure operational efficiency and delivery of service levels.
• Work within company guidelines and processes.
Team Work
• To work effectively as part of the contact center team.
• To maintain and enhance effective working relationships for all internal and external customers.
• Customer Focus
• Ensure interactions with customers optimize the customer experience of the brand and comply with regulatory, FCA & TCF guidelines.
• Ensure customer issues and complaints are effectively handled, recorded and reported meeting all regulatory requirements and within the principles of TCF.
Compliance
• Ensure all activities comply with FCA and TCF guidelines

Essential: A Matric/Grade 12 Certificate, with English passed at 50% and Maths / Maths Literacy passed at 40%
Preferred :A relevant tertiary qualification (preferably in Business Administration/Management, Commerce, Finance and/or Accounting, Engineering)

Experience Required
Essential:6+ months minimum experience in a call center environment
Preferred:Prior customer service and/or sales experience with UK Insurance clients

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