5 Vodacom jobs in Durban

Overview

Job Title: Network Engineer II

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

The Network Engineer's role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings. The Network Engineer will report to our Group Manager in Global Network.

Responsibilities

• Positive contribution on knowledge transfer, investing extra time and energy to inspire in building more creative and higher performing team
• Network Support scope for EMEA locations on weekly time Monday to Friday, 24x7x365 support with regional on call monthly rotation
• Provide support framework for our teams and provide in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix.
• Design and implement new network and security related products and work with the Core Network team to understand the existing core network, and to ensure new services are integrated correctly.
• Document completed services and perform a handover to other departments for in-service delivery
• Follow Service Transition and Change Control procedures for production platforms and services
• Adherence to all internal policies associated with PCI and ISO27001 certification standards Compliance with our internal client's procedures
• - Handling and protection of Our Client information - Reporting of security events - Implementing appropriate procedures
• Network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components
• Perform capacity planning for management reviews of the network overall performance/health
• Keep up-to-date with data and voice security standards and best practices
• Manage Cisco routers & switches, Fortinet, Cisco, Palo ALto UTM firewalls.

Qualifications

• 2-5 years of experience with multi vendors either Cisco ASA, Fortigate, Palo alto along with additional other vendors hands-on experience
• 2-5 years of experience in core network technologies including Cisco and Fortinet
• 2-5 years of experience with routing protocols including OSPF,EIGRP and BGP
• 2-5 years of experience with of Service Level Agreement, QOS. 2-5 years of experience with LAN environment including VSS, STP, Stackwise virtual and various trunking protocols and security features, SIP and Voice related services.
• Cisco certification CCNA , CCNP would be advantageous
• Bachelor's Degree

Location

Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language

Language Requirements:

Time Type

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Job Title:
Network Engineer II
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Network Engineer's role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning,
installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and
involved in the next wave of security offerings. The Network Engineer will report to our Group Manager in Global Network.
Main Responsibilities:
- Positive contribution on knowledge transfer, investing extra time and energy to inspire in building more creative and higher performing team
- Network Support scope for EMEA locations on weekly time Monday to Friday, 24x7x365 support with regional on call monthly rotation
- Provide support framework for our teams and provide in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware
implementation within Concentrix.
- Design and implement new network and security related products and work with the Core Network team to understand the existing core
network, and to ensure new services are integrated correctly.
- Document completed services and perform a handover to other departments for in-service delivery
- Follow Service Transition and Change Control procedures for production platforms and services
- Adherence to all internal policies associated with PCI and ISO27001 certification standards Compliance with our internal client's procedures
- Handling and protection of Our Client information - Reporting of security events - Implementing appropriate procedures
- Network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components
- Perform capacity planning for management reviews of the network overall performance/health
- Keep up-to-date with data and voice security standards and best practices
- Manage Cisco routers & switches, Fortinet, Cisco, Palo ALto UTM firewalls.
What you need to have:
2-5 years of experience with multi vendors either Cisco ASA, Fortigate, Palo alto along with additional other vendors hands-on experience
- 2-5 years of experience in core network technologies including Cisco and Fortinet
- 2-5 years of experience with routing protocols including OSPF,EIGRP and BGP
- 2-5 years of experience with of Service Level Agreement, QOS. 2-5 years of experience with LAN environment including VSS, STP ,
Stackwise virtual and various trunking protocols and security features, SIP and Voice related services.
- Cisco certification CCNA , CCNP would be advantageous
- Bachelor's Degree
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Principal Engineer - IT Infrastructure and Network

Job Purpose Statement

The Principal Engineer plays a pivotal role in providing technical leadership and guidance to ensure the alignment of strategies and services with the objectives of our customers, the company, and regulatory standards. This position is charged with the responsibility of overseeing high-impact, complex, time-sensitive, or critical challenges and orchestrating cross-departmental collaboration and execution to achieve successful outcomes.

As a Principal Engineer, you are entrusted with leading the development of innovative technical methods, techniques, and strategies in line with our business plans. Your industry-recognised expertise positions you as a mentor and influencer, offering guidance and knowledge transfer to technical staff within your specialised discipline.

Duties & Responsibilities

Technical Ability and Escalations

• Provide expert service delivery to clients
• Lead by example with administrative tasks such as ensuring logs are up to date and time is accounted for in systems as per the company policy
• Oversee and manage the design, development, and implementation of technical solutions
• Analyse technical challenges and develop solutions
• Research and recommend new technologies, processes, and procedures
• Proactively identifies opportunities to reuse or generalise existing services and product features
• Exposes technology and organisational needs throughout the field.
• Solves technical problems of the highest scope, complexity, and ambiguity for their customers and peers.
• Interfaces with Senior Management and enables techs to engage on department-level aspects of larger initiatives
• Looks for innovation opportunities between several teams
• Proposes initial technical implementation to support architectural changes
• Ensures company-wide goals are aligned across the technical team
• Provides a point of escalation for complex technical challenges
• Attain a measurable impact on the work of the technical team
• Interact with customers and other external stakeholders
• Exposes the work of the technical team and their business impact internally
• Knowledgeable in all specialties practiced within the company
• Provides clear and effective guidance for technical approaches to accomplish certification of designs by employing methodologies that bring the greatest overall value to the company
• Provides technical review and approval of technical designs, especially those that are of high risk or new technology
• Establishes and maintains relationships with essential internal and external technical experts to ensure technical expertise is available and program requirements are being achieved
• Develop and maintain disaster recovery and business continuity plans.
• Be aware of scope creep and ensure that work effort is aligned with quotes and services
• Be an escalation point for senior engineers (L4)
  
  

Training and Development of Staff

• Monitor and assess the performance of the technical team and provide feedback to Senior Management for growth and learning opportunities
• Teach, mentor, grow, and provide advice and guidance to engineers and service staff
• Provide technical leadership and mentoring of technical staff
• Partner with management and HR to assist in recruiting, hiring, training, and employee performance evaluations
• Assist with identifying new and existing talent to be introduced to the business
  
  

Project Management

• Lead and manage technical projects from conception to completion as and when required
• Align with the business technical methods, approaches, and products that meet the solution requirement
• Take a leading role in projects that require thought leadership and guidance
• Ensure we are on track regarding project tasks, providing assistance where required to project managers
• Provides input and guidance during all phases of programs to solve challenging technical issues
• Strive to meet project milestones on time in accordance with the project plan
  
  

Review and Audit Checks on Client Accounts

• Conduct reviews and audits of clients to ensure compliance with technical standards and client requirements
• Collaborate with internal teams to address any discrepancies or issues identified during the audit process
• Provide technical input and guidance to rectify audit findings and ensure client satisfaction
• Ensure customer technical documentation is up to date at all times and is accurate
  
  

Self Training and Development

• Maintain architect level certifications in products and vendors that align with the organisation's vision.
• Actively grow your leadership and management skillset
• Continuous development of leadership and management skills through various training interventions both through the company and personally.
  
  

General

• Work closely with pre-sales department and sales department ensuring constant alignment
• Communicate effectively via company communication tools (WhatsApp, Teams, CRM, Service Desk)
• Lead by example always
• Work with engineers to help them achieve their work targets
• Ensure that you are in the office 3 days a week to assist the team and lead by example.
• Be generous with your after-hours time to help your colleagues develop and learn from you
• We are aware of and manage your stress levels to ensure you have a composed and calm demeanor always
• Have a constant improvement mindset
  
  

Performance

• Achieve your billable hours-based targets
• Account for 100% of your time at the service desk
• Ensure administration is always up to date in systems
• Respond to work communications quickly and effectively
• Have a "get it done now" attitude
• Ensure sufficient diligence prior to escalation to management
• Ensure matters that are escalated are done so timeously
• Take accountability and responsibility for your role and duties
  
  

Job Requirements

• Minimum of 10 years of experience in engineering or a related field
• Proven experience in progressively responsible technical roles, including leadership positions
• Senior experience in system design, architecture, and implementation
• Proven track record of successful project management
• Strong technical and analytical skills
• Excellent problem-solving and critical-thinking skills
• Excellent communication and interpersonal skills
• Able to work as part of a team and independently
• Knowledge of best practices and secure design principles
• Able to work effectively in stressful situations
• Open minded to personal growth and development
• A "can do now" mindset

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ENVIRONMENT

PLAY a pivotal role in providing technical leadership and guidance to ensure the alignment of strategies and services as the next IT Infrastructure and Network Engineer sought by a cutting-edge Tech company in Durban. You will oversee high-impact, complex, time-sensitive, or critical challenges and orchestrate cross-departmental collaboration and execution to achieve successful outcomes. You will be entrusted to lead the development of innovative technical methods, techniques, and strategies in line with business plans while serving as a mentor and influencer, offering guidance and knowledge transfer to technical staff within your specialised discipline.

DUTIES Technical ability and escalations –

• Provide expert service delivery to clients.
• Lead by example with administrative tasks such as ensuring logs are up to date and time is accounted for in systems as per the company policy.
• Oversee and manage the design, development, and implementation of technical solutions.
• Analyse technical challenges and develop solutions.
• Research and recommend new technologies, processes, and procedures.
• Proactively identify opportunities to reuse or generalise existing services and product features.
• Expose technology and organisational needs throughout the field.
• Solve technical problems of the highest scope, complexity, and ambiguity for their customers and peers.
• Interface with Senior Management and enable techs to engage on department-level aspects of larger initiatives.
• Look for innovation opportunities between several teams.
• Propose initial technical implementation to support architectural changes.
• Ensure company-wide goals are aligned across the technical team.
• Provide a point of escalation for complex technical challenges.
• Attain a measurable impact on the work of the technical team.
• Interact with customers and other external stakeholders.
• Expose the work of the technical team and their business impact internally.
• Knowledgeable in all specialties practiced within the company.
• Provide clear and effective guidance for technical approaches to accomplish certification of designs by employing methodologies that bring the greatest overall value to the company.
• Provide technical review and approval of technical designs, especially those that are of high risk or new technology.
• Establish and maintain relationships with essential internal and external technical experts to ensure technical expertise is available and program requirements are being achieved.
• Develop and maintain Disaster Recovery and Business Continuity Plans.
• Be aware of scope creep and ensure that work effort is aligned with quotes and services.
• Be an escalation point for Senior Engineers (L4).

Training and development of staff -

• Monitor and assess the performance of the technical team and provide feedback to Senior Management for growth and learning opportunities.
• Teach, mentor, grow, and provide advice and guidance to Engineers and service staff.
• Provide technical leadership and mentoring of technical staff.
• Partner with management and HR to assist in recruiting, hiring, training, and employee performance evaluations.
• Assist with identifying new and existing talent to be introduced to the business.

Project Management -

• Lead and manage technical projects from conception to completion as and when required.
• Align with the business technical methods, approaches, and products that meet the solution requirement.
• Take a leading role in projects that require thought leadership and guidance.
• Ensure they are on track regarding project tasks, providing assistance where required to Project Managers.
• Provide input and guidance during all phases of programs to solve challenging technical issues.
• Strive to meet project milestones on time in accordance with the project plan.

Review and audit checks on client accounts -

• Conduct reviews and audits of clients to ensure compliance with technical standards and client requirements.
• Collaborate with internal teams to address any discrepancies or issues identified during the audit process.
• Provide technical input and guidance to rectify audit findings and ensure client satisfaction.
• Ensure customer technical documentation is up to date at all times and is accurate.

Self-Training and Development -

• Maintain architect level certifications in products and vendors that align with the organisation’s vision.
• Actively grow your leadership and management skillset.
• Continuous development of leadership and management skills through various training interventions both through the company and personally.

General -

• Work closely with Pre-sales Department and Sales Department ensuring constant alignment.
• Communicate effectively via company communication tools (WhatsApp, Teams, CRM, Service Desk).
• Lead by example always.
• Work with Engineers to help them achieve their work targets.
• Ensure that you are in the office 3 days a week to assist the team and lead by example.
• Be generous with your after-hours time to help your colleagues develop and learn from you.
• Be aware of and manage your stress levels to ensure you have a composed and calm demeanour always.
• Have a constant improvement mindset.

Performance -

• Achieve your billable hours-based targets.
• Account for 100% of your time at the Service Desk.
• Ensure administration is always up to date in systems.
• Respond to work communications quickly and effectively.
• Have a “get it done now” attitude.
• Ensure sufficient diligence prior to escalation to management.
• Ensure matters that are escalated are done so timeously.
• Take accountability and responsibility for your role and duties.

REQUIREMENTS

• Minimum of 10 years of experience in Engineering or a related field.
• Proven experience in progressively responsible technical roles, including leadership positions.
• Senior experience in system design, architecture, and implementation.
• Proven track record of successful Project Management.
• Knowledge of best practices and secure design principles.

ATTRIBUTES

• A “can do now” mindset.
• Able to work effectively in stressful situations.
• Open minded to personal growth and development.
• Strong technical and analytical skills.
• Excellent problem-solving and critical-thinking skills.
• Excellent communication and interpersonal skills.
• Able to work as part of a team and independently.

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