22 Client Support Specialist jobs in Durban
Customer Service Supervisor
Posted 8 days ago
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Job Description
- Assist passengers with ticket sales, bookings and flight changes;
- Handle issues such as delays, cancellations, and other operational challenges;
- Explain processes to customers and provide assistance where necessary;
- Supervise Ticket Sales staff;
- Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
- Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
- Resolve customer complaints and issues related to ticket sales;
- Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
- Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
- Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
- Grade 12 or equivalent (Essential);
- Travel Degree or Diploma (Advantageous);
- Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
- No criminal or credit record;
- Must be willing to work on weekends and public holidays;
- Excellent understanding and experience of delivering great customer service;
- Proficient in the use of Microsoft Office (Word, Excel and Outlook);
- Excellent communication skills (verbal and written);
- Conflict resolution skills;
- Excellent phone etiquette;
- Must be willing to work shifts.
- Professional;
- High integrity;
- Punctual;
- High degree of patience and assertiveness;
- Reliable and dependable;
- Ability to deal with confidential information;
- Team player;
- Immaculate time keeping;
- The ability to work well under pressure.
- Email applications will not be accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
#MJ #J-18808-Ljbffr
Customer Service Consultant
Posted 11 days ago
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Job Description
Our client is seeking a Customer Service Consultant for their team in Cape Town North.
Location: Cape Town Northern Suburbs
Requirements:
- Grade 12
- At least 2 years’ experience in a call centre/customer support environment
- Computer literate – MS Outlook, Excel, Word & Internet
- Professional communication skills in both Afrikaans and English
- Formal business writing skills
- Own reliable transport and preferably reside in the Northern Suburbs
About:
- Strong administration, organising, problem-solving and time management skills
- Ability to remain calm, objective and self-controlled under pressure
- Provide professional and exceptional support to both internal and external customers
- Advise and educate customers on the company procedures for different product models
- Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
- Create, assign, escalate, follow up and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
- Send bulk emails and SMS to customers
Salary: R15,000 per month
Death & Disability Cover
How to Apply: via our website
#J-18808-LjbffrCustomer service supervisor
Posted today
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Job Description
Customer service consultant
Posted today
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Job Description
Customer Service Team Leader
Posted 10 days ago
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Job Description
- Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
- Provide appropriate direction and dispute resolution for workplace problems
- Maintain service levels, key performance indicators and performance management
- Communicate & report accurate performance metrics to the respective department manager
- Always promote ‘Best Practice’
- Undertake required administration
- Monitoring of Agents through call listening and verifying of valid transfers.
- Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
- Respond appropriately to discipline issues and maintain behaviour.
- Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrit
Customer Service Consultant (Deposits)
Posted 10 days ago
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Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for 2 x Customer Service Consultants (Deposits) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for attending to all customer queries in relation to deposits as well as processing of branch withdrawals on request.
With Hollywoodbets You Will
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
- 1-year Contact Centre Experience.
- Degree/Diploma in related field.
- Experience in finance/related field.
- Allocate deposits to customer accounts accurately using the designated platform.
- Unaccounted transactions are attended to daily.
- Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
- Effective resolution of customer queries across various platforms. Perform prescribed security checks for effective query resolution.
- Resolve customer queries timeously.
- Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
- Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
- Quality Assurance targets to be achieved and interventions to be implemented to increase quality
- where there are shortfalls.
- Attend to ad-hoc functions as required due to operational requirements.
- Customer Service Excellence.
- Keen sense of attention to detail.
- Exceptional administration experience.
- MS Office and Excel experience.
- Knowledge of betting types and platforms.
Please note that only applicants who meet the stipulated minimum requirements will be considered. #J-18808-Ljbffr
Customer service consultant (deposits)
Posted today
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German - Speaking Customer Service Associate
Posted 14 days ago
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German - Speaking Customer Service Associate
Job Description
Our German speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.
Your new career will involve providing exceptional customer experiences, primarily through inbound calls.
You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets.
What you will do in this role
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Proactively offer solutions to any issues or concerns that customers might face
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
+ Your qualifications and experience
This Customer Support Advisor role at Concentrix is a great match if you:
+ Fluent in German (B2 level)
+ Have a minimum of 6 months international contact centre experience
+ Matric qualification
+ Ability to work rotation shifts (24hours)
+ Are self-motivated and highly responsible
+ Strong attention to detail
+ PC Literate (Speed, accuracy and navigation)
What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:
+ A monthly salary of R24 000.
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidised transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**#ConcentrixSA**
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
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Billing Specialist & Customer Service Retention Manager
Posted 1 day ago
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Job Description
- Partner with leadership to build out the Finance & Customer Support department , including staffing, systems selection, and SOP development.
- Design scalable workflows for billing, retention, missed collections, and client escalation handling.
- Set up foundational reporting, KPIs, and feedback loops to track billing health and customer satisfaction.
- Architect and manage end-to-end debit order processes , including collections, retries, reversals, and reporting.
- Liaise with debit order service providers and ensure technical and financial alignment.
- Administer insurance policy books with accurate reconciliation of premium payments vs. policy status.
- Oversee missed debit resolution and develop proactive collection strategies.
- Track and escalate premium-related issues to ensure policy integrity and compliance.
Customer Service & Retention
- Handle and resolve customer queries related to claims, billing issues, missed payments, and cancellations .
- Build and train a customer support team capable of managing inbound and outbound retention workflows.
- Implement retention strategies for clients at risk of lapsing, using data-driven engagement and objection handling.
- Ensure a seamless claims experience by coordinating with underwriters and policy administrators.
Compliance & Process Excellence
- Document all billing, retention, and support processes for internal use and audit compliance.
- Ensure strict POPIA compliance in all customer communications and data handling.
- Contribute to onboarding new insurance products / books, ensuring systems and service readiness.
Experience & Skills :
- 3+ years in billing, finance operations, customer service, or insurance administration.
- Proven ability to manage and improve debit order collection systems .
- Demonstrated experience in building or scaling a support or finance function .
- Proficiency in using CRM and ticketing systems (e.g., Salesforce, Zoho, Freshdesk).
- Strong analytical, process-mapping, and reconciliation skills.
- Excellent communication, leadership, and negotiation skills.
Bonus if you have :
- Insurance, claims, or financial services background.
- Experience with tools like Debi Check, Netcash, Sage, or Xero.
ð What We Offer
- Competitive market salary + performance incentives.
- High-growth environment with real ownership.
- Opportunity to build a department from scratch and make a tangible business impact.
- A mission-driven team culture focused on integrity, efficiency, and service.
Customer Service Engineer AX/XP KZN
Posted 3 days ago
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Job Description
Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer AX/XP (Angio therapy/ X-ray Products) based in KZN, South Africa.
Our global team: Siemens Healthineers, is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That's why we invite you to take on new challenges, test your ideas, and celebrate success.
Your tasks and responsibilities:
• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer's equipment and systems among others.
• You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
• You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.
• •You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer
Your qualifications and experience:
• Diploma in Electrical Engineering (light current) or similar and/or knowledge on Healthcare sector with 5-8 years of experience in repair and maintenance of X-Ray equipment and/or similar digital imaging scope.
• Experience in performing *Radiation Quality Assurance* tests as laid out by the requirements of the ISP 17020 Inspection Body, will be advantageous
• Knowledge in healthcare sector with 5 years' experience in the repair and maintenance of X-Ray equipment and/or Cathlabs and Angio labs
• IT experience is advantageous
Your attributes and skills:
• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
• Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but absolutely mandatory for this role.
Note*** Preference may be given to designated groups in with our company's Employment Equity targets