3 Call Center jobs in Benoni
Inbound Lead Response / Call Center Agent
East Rand, Gauteng
Unique Personnel Ltd
Posted today
Job Viewed
Job Description
An Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience. Key Responsibilities Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.). Understand customer needs and provide suitable information on products or services. Qualify leads and update CRM with accurate customer details and call outcomes. Persuade and guide prospects towards conversions (sales, appointments, or sign-ups). Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules. Handle sales queries, objections, and escalate complex cases to Management. Ensure compliance with company policies and always maintain professionalism. Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance. Educational & Experience Requirements Minimum: Matric. Prior experience in telesales or internal sales is essential. Debt counselling knowledge is an advantage. Skills & Competencies Strong verbal communication and persuasive skills. Strong written communication English first language required. Active listening and ability to build rapport quickly. Customer-centric approach with problem-solving mindset. Good organizational and follow-up skills. Basic computer knowledge (MS Office, CRM tools). Target-oriented with ability to work in a fast-paced environment.
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Call Centre Agent
Edenvale, Gauteng
Emporium Human Capital
Posted today
Job Viewed
Job Description
Call Centre Agent POS25193 Based: Meadowdale Salary : R (based on experience) Role Summary Serve as the first point of contact for customers, managing both inbound and outbound calls with professionalism and efficiency. Focused on delivering exceptional customer service, generating qualified leads, booking appointments, and supporting the dealerships sales and aftersales goals. This role plays a vital part in ensuring a smooth customer experience while maximizing business opportunities. Minimum Requirements · Matric / Grade 12 is essential · 12 years experience in a call centre or customer service role (motor or retail industry preferred) · RE5 qualification will be advantageous · Previous dealership experience is beneficial · Fluent in English (additional languages will be a plus) · Clear criminal and ITC record · Flexible availability must be able to work weekends or extended hours when required · Excellent telephone etiquette and verbal/written communication skills · Strong interpersonal and customer service abilities · Professional, resilient, and able to work under pressure · Detail-oriented with strong data capturing accuracy · Computer literate proficient in MS Office and CRM systems · Capable of multitasking in a fast-paced environment · Friendly, positive attitude with a customer-first mindset · Results-driven , goal-oriented , and accountable · Dependable , trustworthy, and committed to delivering service excellence Key Responsibilities (including but not limited to) · Handle high volumes of inbound and outbound calls in a professional, courteous manner. · Respond promptly to customer inquiries related to vehicle sales, services, bookings, and general queries. · Generate and qualify leads for the sales and/or service department. · Schedule service appointments and test drives; follow up on missed or unconfirmed bookings. · Conduct follow-up calls post-sale or post-service to measure customer satisfaction and drive retention. · Assist with promotional campaigns, service reminders, birthday calls, and other customer engagement initiatives. · Maintain accurate and up-to-date customer records within the CRM system. · Stay informed on current vehicle models, dealership services, pricing, and ongoing promotions. · Work collaboratively with sales executives, service advisors, and management to ensure customer needs are met. Closing Date: 5 September 2025 To apply for this position: Send MS Word format CV or PDF CV to and use reference: POS25193
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Customer Service Controller
Bedfordview, Gauteng
Dante Personnel
Posted 1 day ago
Job Viewed
Job Description
Minimum requirements:
Consultant: Jessie Gomes - Dante Personnel Greenstone
- 1 years experience in sea freight forwarding / logistics (LCL, FCL, groupage, hazardous cargo, Incoterms)
- Proficiency in MS Excel, MS Word and CW1 Experience (advantage)
- Familiarity with hazardous cargo acceptance processes
- Ensuring ISPM15 compliance
Consultant: Jessie Gomes - Dante Personnel Greenstone
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