19 Technical Support Specialist jobs in Benoni

An after-sales support role responsible for liaising with clients to troubleshoot faults and assist with repair services, new installs, ad-hoc installations, and de/re-installation services for all Optix product ranges.

The primary objective of the Technical Software Support Tier 1 Agent is to engage with clients professionally on a daily basis. This role demands exceptional communication skills and strong problem-solving abilities. The core responsibility is to promptly and accurately address client support issues, ensuring efficient resolution with a consistent focus on delivering a high level of client satisfaction

• Grade 12 (Matric)
• Good command of English (verbal and written)
• Excellent communication skills with clients and internal teams
• Strong decision-making and problem-solving abilities
• Good organizational and time management skills
• Ability to work well under pressure and adapt to change
• High level of discretion and trustworthiness
• Strong attention to detail
• Proficient in Microsoft Office Suite and internal company systems
• Sound understanding of Optix products and services

• In the role of a Tier 1 Support Agent, you will be at the forefront of ensuring that clients receive efficient, effective, and helpful technical assistance. Your ability to communicate clearly, troubleshoot effectively, and collaborate within a team will be essential in delivering exceptional support experiences.

• Client Communication: Engage with clients through various communication channels, such as phone, email, and chat, to understand their technical issues, inquiries, and concerns. Maintain a professional and empathetic demeanor while providing clear and concise information.

• Issue Triage: Assess incoming support requests, inquiries, and incidents to determine their urgency and impact on clients. Prioritize and categorize issues accurately for effective resolution.

• Troubleshooting: Utilize a solid understanding of the software products and services to diagnose and troubleshoot technical issues reported by clients. Follow established guidelines and processes to identify root causes and offer preliminary solutions.

• Issue Resolution: Independently resolve straightforward technical issues using available resources, documentation, and established solutions. Ensure that solutions are accurate, consistent, and aligned with company policies and standards.

• Escalation: Collaborate with Tier 2 support or other specialized teams when issues require advanced technical knowledge or are beyond the scope of Tier 1 support. Provide comprehensive and well-documented information to facilitate smooth escalation.

• Client Education: Offer guidance to clients on basic software functionalities, features, and best practices to empower them with self-sufficiency and optimize their usage of the software.

• Quality Assurance: Adhere to established quality assurance processes to ensure that support interactions are handled accurately, professionally, and in alignment with company standards. Strive for high client satisfaction ratings.

• Continuous Learning: Stay up to date with product updates, enhancements, and new features to provide accurate information to clients. Participate in training sessions and professional development opportunities to enhance technical skills.

The primary objective of the Technical Software Support Tier 1 Agent is to engage with clients professionally on a daily basis. This role demands exceptional communication skills and strong problem-solving abilities. The core responsibility is to promptly and accurately address client support issues, ensuring efficient resolution with a consistent focus on delivering a high level of client satisfaction

The role of the Technical Software Support Tier 2 Agent is to provide advanced technical assistance to clients, ensuring the effective resolution of complex software issues. Contribute to client satisfaction and product excellence. This role involves collaborating with both internal teams and external technology partners, such as Lytx, to deliver high-quality support, enhance software usability, and facilitate seamless problem resolution. The Technical Software Support Tier 2 Agent plays a crucial role in maintaining the integrity of our products and upholding our commitment to delivering exceptional client support.

• Independent Decision-Making
• Collaboration with Optix Internal Departments
• Organizational skills
• Time Management
• Good command of English
• Excellent communication Skills with Clients and Internal teams
• Ability to work under pressure and adapt to change.
• Discretion and trustworthiness
• Attention to Detail
• Good Knowledge of Microsoft Office Suite and Internal Company Systems and Product Knowledge

The primary purpose is to engage with clients in a professional manner on a daily basis. This involves efficiently fulfilling job requests and tasks within specified time frames, adhering to established standards, client requirements, and the velocity system. The role also encompasses delivering constructive feedback to clients regarding completed or ongoing work. The Technical Software Support Tier 2 Agent plays a pivotal role in maintaining a consistently high level of quality and efficiency within the Support Department, contributing to its overall effectiveness and operational excellence.

• Advanced Issue Resolution: Take ownership of escalated technical issues from Tier 1 support agents and clients, applying in-depth technical expertise to diagnose, troubleshoot, and resolve complex software-related problems.
• Client Collaboration: Engage directly with clients to understand their escalated concerns, providing clear and empathetic communication while managing expectations regarding issue resolution timelines and processes.
• Collaboration with Technical Teams: Communicate effectively with internal technical teams, as well as external partners like Lytx, to escalate issues that require specialized knowledge or resources beyond Tier 2 capabilities. Facilitate a smooth transition of information for prompt resolution.
• Problem Solving: Analyse intricate software issues, leveraging a comprehensive understanding of software architecture, networking, and system integration, to identify root causes and devise innovative solutions.
• Documentation and Knowledge Base: Document detailed technical information, troubleshooting steps, and resolutions in a structured manner within the ticketing or CRM system.
• Quality Assurance: Ensure that escalated issues are resolved with accuracy and efficiency, adhering to company standards and guidelines. Strive for excellence in problem-solving and client satisfaction.
• Mentorship and Training: Provide guidance and mentorship to Tier 1 support agents, sharing technical insights, best practices, and problem-solving strategies to enhance their skills and capabilities.
• Continuous Learning: Stay current with the latest software updates, features, and industry trends to remain well-informed and capable of addressing complex client inquiries.
• Performance Metrics: Contribute to team goals by meeting or exceeding key performance indicators related to issue resolution timeframes, client satisfaction ratings, and ticket management.
• Process Improvement: Identify patterns and trends in escalated issues, collaborating with internal teams to develop strategies for enhancing software usability, reducing support inquiries, and improving overall client experience.
• Client Feedback: Proactively gather feedback from clients on their experiences, identifying areas of improvement and potential enhancements to software functionalities.
• Cross-Functional Collaboration: Work collaboratively with other departments, such as Logistics, to communicate recurring issues and contribute to the enhancement of software products.

The role of the Technical Software Support Tier 2 Agent is to provide advanced technical assistance to clients, ensuring the effective resolution of complex software issues. Contribute to client satisfaction and product excellence. This role involves collaborating with both internal teams and external technology partners, such as Lytx, to deliver high-quality support, enhance software usability, and facilitate seamless problem resolution. The Technical Software Support Tier 2 Agent plays a crucial role in maintaining the integrity of our products and upholding our commitment to delivering exceptional client support.

Job Title: Customer Services Consultant

Company: Korean Motor Spares

Job Type: Full-time, On-site

About Us

Korean Motor Spares, established in 1996, is one of South Africa's leading importers and distributors of Hyundai, Kia, Daewoo and Ssangyong spare parts. With branches nationwide, we pride ourselves on supplying high-quality parts, excellent customer service and maintaining strong relationships with both retail and trade clients.

We are currently seeking a dedicated and experienced Auto Parts Customer Service Consultant to join our Edenvale Main Branch team.

Key Responsibilities

• Provide expert advice and sales support on a wide range of Korean vehicle parts (Hyundai, Kia, Daewoo, Ssangyong).
• Assist online - customers, mechanics and trade clients with quotations, orders and parts identification.
• Build and maintain strong customer relationships to drive repeat business.
• Work closely with branch staff to ensure smooth daily operations.
• Handle stock checks, invoicing and related admin tasks.

Requirements

• 5+ years experience in automotive spare parts sales (essential).
• Solid knowledge of car parts and mechanical systems.
• Previous mechanic experience or technical automotive background is a strong advantage.
• Reliable form of transportation to and from work.
• Strong communication skills with both English and Afrikaans proficiency being advantageous.
• Computer literacy (basic invoicing and POS systems).
• Basic Social Media applications: Whatsapp, Facebook, Instagram etc. for response.
• Customer Service Consulting will be main objective to respond to all inquiries.

Personality Traits We Value

We're not just looking for experience – we want the right attitude too. The ideal candidate will be:

• Customer-focused – always willing to help customers find the right part.
• Energetic & approachable – friendly personality that builds trust.
• Detail-oriented – accurate with quotations, part codes and stock management.
• Team player – willing to support fellow staff members.
• Problem-solver – able to think quickly when sourcing or advising on parts.

Working Hours

• Monday to Friday: 08:00 – 17:00
• Saturday: 08:00 – 13:00

Training Period

All successful applicants must undergo 1–2 weeks of training and testing at our Edenvale Main Branch. This will be at a fixed daily rate, which will be communicated upfront.

Location

Edenvale Main Branch (On-site only, no remote work).

Why Join Us?

At Korean Motor Spares, you'll be part of a trusted brand with nearly 30 years of industry experience, a supportive team environment and opportunities to grow in the automotive spares industry.

How to Apply:

Submit your CV along with a brief cover letter highlighting your automotive experience and why you'd be a good fit for this role.

Job Type: Full-time

Pay: R7 000,00 - R10 000,00 per month

Ability to commute/relocate:

• Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Auto Parts Sales: 5 years (Required)

Location:

• Edenvale, Gauteng (Required)

Work Location: In person

Our upcoming 20th anniversary is a testament to our ambition for growth and energy. We value our people as much as we value our long standing relationships with our clients. Our dynamic and diversified service offering allows our staff to be part of creating intelligent solutions tailor made to our clients.

Purpose:

The incumbent is responsible to ensure that all customer queries are dealt with in an efficient manner and provides a high level of service to promote the company's products and services. The incumbent must have basic product knowledge and may be responsible for marketing the company's products and cross-selling them in an effective manner.

• Monitor client satisfaction and build relationships with current and potential clients.
• Follow up on 3rd party deliveries.
• Follow up on collections from local/regional offices.
• Problem solving on deliveries, mailing accounts with futile trip charge.
• Handling problem solving.
• Follow up on outstanding quotes.
• Monitor/update customers on special shipments.
• Know truck arrival times for all branches daily.
• Respond to all queries within thirty minutes.
• Daily reporting on any unresolved issues and written complaints received to Management.
• Forward possible leads to relevant salesperson in the respective regions as well as quotes done for non-account clients.
• Run delivery reports by customer as and when required by management.
• Assist with data and POD capturing when needed.
• Obtain daily floor check report from operations and add notes to Parcel Perfect.
• Arranging/following up with agent collections.
• Obtaining PODs from agents from their websites.
• Manage discrepancy reports and advising clients of damaged cargo.
• Handling cash sales.
• Any other ad-hoc tasks that may be required.

Skills, Qualifications & Experience

• Senior Certificate (NQF 4).
• 2 - 3 years experience in a similar role.
• Familiar with Parcel Perfect system.
• Excellent proficiency in English (read, write and speech).
• Professional and presentable.
• Telecommunication.
• Excellent ability to give attention to detail.
• Ability to work accurately at a fast pace.
• Good organising and prioritising skills.
• Ability to work in a systematic, methodical and orderly way to achieve goals consistently.
• Computer literate and able to work with Microsoft Office (Especially Excel).
• Target driven and motivated by a strong sense of urgency when supporting clients.
• Good communication skills with both internal and external clients.

PLEASE NOTE: Should you not hear from us in 2 working weeks, you may consider your application as unsuccessful. The successful candidate will receive a full job description.

Job Type: Full-time

Ability to commute/relocate:

• Boksburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service : 1 year (Required)
• Logistics : 1 year (Required)
• Parcel Perfect : 1 year (Required)

Language:

• English (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person

Be Part Of The World's Largest Logistics Company
Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for…

Vacancy

Customer Service Officer ( Kellanova Boksburg)

Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days
• Management of Pallets Configuration
• ZOA and Order Management:
• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports".
• Stock Management:
• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
• Ensure stock allocation per customer order".
• Pricing:
• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
• Uplifts:
• Accurate management of uplift process"
• Good Returned:
• *Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
• Key Customer Requirements:
• Management and implementation of customer requirement per key identified customers
• .Reports:
• VA05(daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily".
• Ad hoc:
• Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• racking of Orders as and when requested".

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Skills/Experience

• Customer focus
• Interpersonal relations
• Communication - verbal and written.
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.
• Ensure that all processed orders are "clean" to enable system release.

Qualifications

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

Languages

• English verbal and written.

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for…

Vacancy

Customer Service Officer ( Kellanova Boksburg)

Job Purpose

To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days
• Management of Pallets Configuration
• ZOA and Order Management:
• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports".
• Stock Management:
• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
• Ensure stock allocation per customer order".
• Pricing:
• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
• Uplifts:
• Accurate management of uplift process"
• Good Returned:
• • Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
• Key Customer Requirements:
• Management and implementation of customer requirement per key identified customers
• .Reports:
• VA05(daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily".
• Ad hoc:
• Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• racking of Orders as and when requested".

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Skills/Experience

• Customer focus
• Interpersonal relations
• Communication - verbal and written.
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.
• Ensure that all processed orders are "clean" to enable system release.

Qualifications

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

Languages

• English verbal and written.