1,000 Relationship Manager jobs in South Africa

Customer Relationship Manager

Location : Stellenbosch

Industry : Payments / Financial Services

Company Overview :

Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.

Role Purpose :

As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.

Who We're Looking For :

We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.

Key Responsibilities :

• Drive transaction volume growth through effective servicing of billers under your management.
• Identify, source, and onboard new billers with high-volume potential.
• Expand payment volumes through both retail and digital payment networks.
• Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers.
• Develop strategic partnerships with banks, referral partners, and other relevant organizations.
• Collaborate with internal teams to explore innovative solutions that drive business growth.
• Serve as the primary liaison between billers / prospects and internal departments.
• Support marketing efforts to maintain the company’s brand presence.
• Ensure smooth operational processes related to billers in collaboration with internal teams.
• Track and report on key business opportunities, sales performance, forecasts, and client issues.

Minimum Requirements :

If you’re passionate about relationship-building, thrive in a fast-paced environment, and want to contribute to the growth of a leading payments company, we’d love to hear from you.

To Apply :

Please submit your resume to

Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.

You will serve as the main point of contact for assigned customers, handling inquiries, resolving issues, and delivering exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty.

• Develop and maintain productive relationships with assigned retail customers
• Ensure excellent customer service standards are met and maintained
• Identify customer needs and proactively provide solutions and recommendations
• Monitor customer satisfaction levels and address any issues or concerns
• Collaborate with internal teams to ensure timely delivery of products and services
• Identify opportunities for upselling and cross-selling
• Prepare and present reports on customer performance and satisfaction

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience as a Customer Relationship Manager or relevant role in the retail industry
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain strong customer relationships
• Proficient in MS Office suite
• Detail-oriented and highly organized
• Ability to work well in a team and collaborate with internal stakeholders

• Salary: Market Related
• Training and Development
• Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for your next career-changing move.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Customer Relationship Manager

Location: Stellenbosch
Industry: Payments / Financial Services

Company Overview:
Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.

Role Purpose:
As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.

Who We're Looking For:
We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.

Key Responsibilities:

• Drive transaction volume growth through effective servicing of billers under your management.
• Identify, source, and onboard new billers with high-volume potential.
• Expand payment volumes through both retail and digital payment networks.
• Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers.
• Develop strategic partnerships with banks, referral partners, and other relevant organizations.
• Collaborate with internal teams to explore innovative solutions that drive business growth.
• Serve as the primary liaison between billers/prospects and internal departments.
• Support marketing efforts to maintain the company’s brand presence.
• Ensure smooth operational processes related to billers in collaboration with internal teams.
• Track and report on key business opportunities, sales performance, forecasts, and client issues.

Minimum Requirements:

• A relevant qualification in business, finance, or a related field.
• 3–5 years’ experience in a similar role within the payments or financial services industry, with demonstrable success in sales and enterprise-level client management.
• Experience in the public sector—particularly within local government—will be advantageous.
• Solid understanding of the payments landscape.
• Valid driver’s license and own transport; must be willing and able to travel regularly.
• Excellent communication skills in business English; proficiency in additional languages is a plus.

If you’re passionate about relationship-building, thrive in a fast-paced environment, and want to contribute to the growth of a leading payments company, we’d love to hear from you.

To Apply:

Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers.

The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Role responsibilities:

• Grow transaction volumes through servicing of billers under management
• Source and onboard new billers
• Grow transaction volumes through both retailer and digital payment networks
• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders
• Identify and develop strategic partnerships – banks, referral partners, etc.
• Explore innovative new solutions and collaborate across the business to grow the business
• Act as the key interface between billers / prospects and departments within the business
• Maintain a marketing presence in conjunction with the marketing team
• Liaise internally to ensure operations pertaining to billers run smoothly
• Track and report key business opportunities, sales analysis and forecasts, solutions and query management

• Relevant tertiary qualification
• 3 - 5 years in similar experience in the payments / financial industry, with referenceable sales and enterprise level client relationship management experience
• Experience in the public sector will be beneficial, preferably in local government
• Understanding of payments environment
• Valid driver’s license, own transport & and the ability to travel fairly often
• Fluent in business English, any additional languages will be seen as beneficial

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

Desired Skills:

• Client Liaison
• Communication
• Customer Relations
• Networking
• Payments
• Sales

Job Description

Hello, IT Customer Relationship Manager

Welcome to FNB, the home of the #Changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.

As an IT Customer Relationship Manager, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious

Manage the relationship with customers to ensure operational efficiency.

Responsibilities

• Act as a liaison between IT and various business units to ensure IT strategies align with business goals.
• Understand business objectives and translate them into IT requirements and solutions
• Build and maintain strong relationships with key stakeholders and business leaders.
• Facilitate communication between IT and business units to ensure mutual understanding and collaboration
• Oversee the delivery of IT services to ensure they meet business needs and performance expectations.
• Monitor and manage service levels, addressing any issues or discrepancies.
• Collaborate with business units to gather and document requirements for new IT projects or changes to existing services.
• Translate business needs into technical requirements for IT teams.
• Work with project managers to ensure IT projects are delivered on time, within scope, and aligned with business objectives.
• Support project planning, resource allocation, and risk management.
• Guide and support business units through changes in IT services or systems.
• Ensure that changes are effectively communicated and that users are adequately trained.
• Track and analyze the performance of IT services and solutions.
• Use metrics and feedback to identify areas for improvement and drive continuous improvement initiative
• Act as a point of escalation for issues related to IT services or projects.
• Coordinate with IT teams to resolve issues and ensure minimal impact on business operations.
• Identify opportunities for leveraging IT to enhance business processes and drive innovation.
• Stay updated on industry trends and emerging technologies that could benefit the organization
• Implement and maintain ITIL (Information Technology Infrastructure Library) best practices
• Work closely with other IT teams to ensure that issues are resolved quickly and efficiently.
• Analyze trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.
• Compiling of reports & management information, including presenting to senior stakeholders.
• Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.
  
  

• Bachelor of Commerce equivalent to NQF Level 7 in the relevant field
• 5+ Years of experience (IT Customer Relationship Manager)
• Certifications: ITIL Foundation or advanced certification (e.g., ITIL Service Manager) is preferred Advanced experience of Microsoft Suits and SQL,
• Communication: Excellent communication and presentation skills, with the ability to explain complex technical issues to both technical and non-technical stakeholders.
  
  

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.
  
  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking

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Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers.

The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Role responsibilities:

• Grow transaction volumes through servicing of billers under management
• Source and onboard new billers
• Grow transaction volumes through both retailer and digital payment networks
• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders
• Identify and develop strategic partnerships – banks, referral partners, etc.
• Explore innovative new solutions and collaborate across the business to grow the business
• Act as the key interface between billers / prospects and departments within the business
• Maintain a marketing presence in conjunction with the marketing team
• Liaise internally to ensure operations pertaining to billers run smoothly
• Track and report key business opportunities, sales analysis and forecasts, solutions and query management

Essential minimum qualifications, skills, and experience:

• Relevant tertiary qualification
• 3 - 5 years in similar experience in the payments / financial industry, with referenceable sales and enterprise level client relationship management experience
• Experience in the public sector will be beneficial, preferably in local government
• Understanding of payments environment
• Valid driver’s license, own transport & and the ability to travel fairly often
• Fluent in business English, any additional languages will be seen as beneficial

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.

You will serve as the main point of contact for assigned customers, handling inquiries, resolving issues, and delivering exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty.

• Develop and maintain productive relationships with assigned retail customers
• Ensure excellent customer service standards are met and maintained
• Identify customer needs and proactively provide solutions and recommendations
• Monitor customer satisfaction levels and address any issues or concerns
• Collaborate with internal teams to ensure timely delivery of products and services
• Identify opportunities for upselling and cross-selling
• Prepare and present reports on customer performance and satisfaction

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience as a Customer Relationship Manager or relevant role in the retail industry
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain strong customer relationships
• Proficient in MS Office suite
• Detail-oriented and highly organized
• Ability to work well in a team and collaborate with internal stakeholders

• Salary: Market Related
• Training and Development
• Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for your next career-changing move. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann, or Thomas Stacey at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV:

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

The relationship manager will be responsible for promoting new and maintaining existing business by serving as a proactive relationship manager for assigned accounts. Coordinates marketing, sales and support services for assigned accounts to enhance existing relationships and develop new ones. The relationship manager should further ensure successful implementation and management of short-term initiatives. This job is focused on the retention and profitable growth of allocated broker portfolios through developing and management of strong relationships with intermediaries and internal business partners.

• Supporting Santam sales strategy & business plan in line with the region’s targets
• Establish and manage strong relationships with brokers including business managers.
• Growth and profitability of allocated broker portfolio
• Work with brokers in developing a business plan to grow business.
• Assist in identifying new potential brokers and opportunities for business growth.
• Awareness of competition and market information
• Facilitate the sales process and ensure that brokers deal with correct channels.
• Facilitate conversion of quotes
• Build relationships with internal stakeholders for ease of managing portfolio.
• Ensuring compliance of broker portfolios with respective internal governance controls
• Monthly analysis of figures down to broker level
• Report at Broker Services regional meetings

• Matric Qualification
• Insurance related qualification or business degree will be an advantage.
• FAIS Compliant (120 credits on NQF level 5)
• Regulatory exam compliance.
• At least 3 years personal lines and 5 years commercial experience in an operational environment involving responsibility of a large portfolio of broker business.
• Good Operational experience with regard to commercial business on external platform
• 5 years sales experience in the short-term insurance sector
• 5 years’ experience in maintaining and growing a profitable portfolio of Commercial and personal insurance.

• Drives results.
• Deciding and initiating action
• Leading and supervising
• Client focus
• Flexibility and adaptability
• Cultivates innovation.
• Strategic decision making
• Analytical thinking
• Business acumen
• Coaching and development

• Knowledge of Policy Centre and Mainframe Commercial product
• Knowledge and experience of Santam internal processes will be beneficial
• Knowledge and experience of QlikView, Policy Centre and Mainframe
• Knowledge and experience of the Santam / Sanlam synergies will be beneficial
• Good communication skills (verbal and written)
• In-depth knowledge of financial analysis processes and statistics
• Technical product knowledge of short-term insurance
• Technical underwriting knowledge
• Excellent inter-personal and problem-solving skills

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Join to apply for the Relationship Manager role at Old Mutual South Africa .

Old Mutual is committed to Africa's growth and values diverse talent.

We are hiring! Are you passionate about sales? Old Mutual Insure seeks a Senior Sales Consultant based in Port Elizabeth , reporting to the Senior Relationship Manager .

• Grade 12 with Insurance Level IV qualification.
• Relevant tertiary qualification is advantageous.
• 5–8 years' experience in underwriting and leading a team of portfolio managers.
• 3–5 years' experience in insurance sales.

• Data collection and analysis to identify business impacts.
• Providing specialist advice on policies and procedures.
• Preparing and editing targeted communication materials.
• Designing reporting strategies and interpreting data patterns.
• Developing and managing relationships with key customer decision-makers.
• Implementing financial advice strategies tailored to client demographics.
• Selling standard products and services to intermediaries.
• Monitoring operational compliance with policies and regulations.
• Maintaining professional development and industry knowledge.

The appointment aligns with Old Mutual South Africa's Employment Equity Plan.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development