689 Absa jobs in South Africa

Location: Roodepoort - Office Based

Role: Financial Services - Trade Credit Insurance - Customer Service Consultant

A leading privately owned Financial Services company specialising in Trade Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast-paced, fun, innovative and agile environment.

To qualify for this exciting opportunity you will need the following:

1. A degree in Commerce (BCom, Business Administration Degree, Finance Degree).
2. At least 2 years experience in the trade credit insurance industry with insurer or broker (B2B), trade finance.
3. A minimum of 3 years in a service delivery environment.
4. Excellent business acumen.
5. Solid understanding of Trade Credit Risk.
6. Strong financial acumen.
7. Very strong communication skills and solid exposure in dealing with enterprise/corporate clients and Insurers.

R 15 000 - R 25 000 - Monthly

Company Description
WNS Global Services Inc.
(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa
has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and applicable regulations. The role forms part of the overall value chain in partnership with the multiple areas in the business to ensure we deliver best in class customer experiences throughout the end-to-end customer journey.

Key Responsibilities Areas

• Perform appropriate customer verifications, assisting customers, with their existing accounts
• Assist customers in navigating website & trouble shooting any general user experience issues
• To raise these issues back to the business, via the appropriate forums/channels, enabling the company to conduct the necessary RCA, with the aim of continuously improving Customer Experience
• Assessing loan applications in accordance with the company policy and processes, which includes : Evaluating the authenticity of the documentation supplied by the applicant & evaluating the personal information contained in the document, matches that of the Customer
• Verify & make decisions on the income contained in the customer documentation uploaded, in terms of the business rules pertaining to income verification
• Achieve quality standards relevant to general customer support
• Review bank statements , pay slips and the calculation of the average income and other relevant supporting documentation
• Achieve quality standards relevant to the income verification process
• Proactively identify & escalate potentially fraudulent accounts so that they can be investigated appropriately in accordance with company processes
• Processing & verifying of refunds due to customers
• Multi-tasking on different queues with varying complexities – being able to assess customers circumstances & make decisions in order to offer the most appropriate solution to the customer, on that particular channel (Applications; Emails; Telephones; Live Chat)
• Respond to customers mails & live chats by personalizing the standard templates, within set guidelines & service level agreements, in order to provide a consistent service that the customer expects
• Identify financially vulnerable customers, who require financial assistance and ensure that they are provided with the relevant information
• Management of all vulnerable customers in line with company procedures, to ensure they are handled fairly, transparently and with the correct/applicable forbearance issue

Qualifications
Qualifications and Accreditation: Matric/Grade 12

Experience Required

• Experience of working in a customer service call centre environment and data processing
• Solid understanding of internet terminology, navigation and application
• Experience in regulated environment is preferable

Additional Information
Behavioural Traits Required

• High degree of patience and assertiveness with excellent rapport-building skills
• Positively contribute and lead in team activities
• Takes pride in work, checking own for quality i.e. Lead by example
• Maintains effective time management
• Have a positive attitude and the ability to influence and motivate others
• Effective emotional intelligence (EQ)
• Team player
• Flexible
• Self-Motivated

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

We at Assist World are looking for a highly motivated
Virtual Assistant (VA)
on behalf of client, who thrives in dynamic, fast-paced environments. The ideal candidate will have strong communication skills, be comfortable using AI tools and demonstrate initiative in solving problems and improving processes.

This role begins as a
2-month contract
with the opportunity to transition into a longer-term engagement on a month-to-month basis.

Key Responsibilities

• Manage customer service inquiries with professionalism and empathy across email and other communication channels.
• Support daily operational tasks, ensuring smooth coordination between teams and stakeholders.
• Organize and maintain inboxes, respond to messages, and flag priority communications.
• Utilize AI tools (e.g., ChatGPT, Gemini) to draft, proofread and optimize responses, processes, and documents.
• Assist in developing streamlined processes for efficiency and scalability.
• Provide ad hoc support on special projects as the company grows.

Qualifications

• 3 -5 years experience as a Virtual Assistant, Customer Support Specialist or similar role.
• Strong written and verbal communication skills in English.
• Tech-savvy with the ability to quickly learn and use AI tools, CRMs, and productivity platforms.
• Highly organized, detail-oriented and capable of managing multiple priorities.
• Independent, proactive, and solution-driven mindset.
• Flexible and adaptable to the needs of a startup environment.

Preferred Skills

• Experience in health tech or startup environments.
• Familiarity with project management or customer support platforms.
• Creative problem-solving and process improvement mindset.

Overview

We are seeking highly motivated Customer Service & Sales Specialists with proven experience in both delivering exceptional client support and driving sales results. This is a fast-paced, performance-driven environment where your communication skills, professionalism, and ability to connect with customers will directly impact success.

Key Responsibilities:

Client Engagement

• Handle inbound and outbound calls with professionalism, confidence, and energy.
• Drive sales performance by identifying opportunities, upselling, and closing with impact.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Deliver outstanding customer service by addressing client needs, resolving concerns, and ensuring a positive customer journey.
• Ensure follow up and follow through on all client queries
• Identify any potential errors or obstacles that may arise which might impact client experience,
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end
• Lead Management: Handle new case leads from sources such as social media and word-of-mouth.
• Case Creation: Create new case files by capturing essential client details, including name, phone number, and email.
• Client Communication: Manage initial calls through an automated dialer system, ensuring all interactions are professional and timely.
• Scripted Communication: Read the Welcome Script to clients who are interested in proceeding with case creation.
• Consistently achieve performance targets for both quality and sales metrics.
• Work collaboratively within a team while demonstrating personal accountability for results.

Client Verification

• Information Gathering: Collect additional client data on medical conditions, addresses, and financial background
• Agreement Management: Send agreements to clients via crm, confirm receipt, and track signed agreements.
• Data Entry: Update communication logs with call outcomes, reasons for non-continuation, and any additional case details.
• Maintain accurate customer records and ensure compliance with all processes and policies.
• Case Disposition: Disposition calls appropriately based on the client's responses
• Special Cases Handling: Manage interactions for clients with sponsors or minors, ensuring all necessary data is collected and agreements are signed.
• Quality Assurance: Follow quality control measures to ensure accuracy and adherence to procedures during client interactions and case creation.
• Technical Proficiency: Familiarity with using automated dialers (e.g., Vicidial), customer relationship management (CRM) systems, and basic office software.
• Team Collaboration: Willingness to work closely with the Welcome Team Lead and other departments to ensure the smooth handling of cases.

Experience & Qualifications

• Proven track record in both customer service and sales environment
• Must have no less than 12 months customer service experience and 6 months sales experience
• Must be currently active on a dialer or have recent direct face-to-face customer engagement experience (retail, in-person sales, or service)
• Strong communication skills with a voice that sounds incredible over the phone—clear, confident, engaging, and persuasive
• Demonstrated drive, resilience, and hunger to achieve targets
• Ability to adapt quickly, handle objections, and maintain professionalism under pressure
• International customer service experience. (Advantageous)
• Ability to work shifts from 3pm - 3am

We want customer-first specialists who truly care about client needs, can handle conversations with confidence, and are willing to go the extra mile. Sales skills are an advantage, but your service quality, professionalism, and voice presence are what will make you stand out

Join Our Team

Are you passionate, driven, and ready to make an impact? We're looking for talented individuals to join our growing team

• Sales / Customer Service
• Outbound
• 1-2 Years in sales or customer service
• Target driven

Basic Salary + Commission

Let's build something amazing together

Forward cv to: -

Job Type: Full-time

Pay: R7 500,00 per month

Work Location: In person

Remuneration: R12,600

Monthly bonus: R2,000

• after 3 month Probation:

Remuneration: R13,300

Monthly bonus: R3,400

The most important requirements for this role:

You must have and love a cat.

Be able to work 2 Sundays per month

Type faster than 35 wpm

At least one year's contact centre experience (or be a really impressive communicator if you don't have formal experience).

You must have a fast broadband connection with good upload and download speed.

You must be able to communicate effectively in English to customers from the UK.

You must love cats This is a role for someone who has a passion for customer service and a passion for cats.

About the company:

Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:

We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.

A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.

Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

A quiet office space at home, free from distractions, with a reliable fibre internet connection.

A laptop or desktop computer that meets our technical specifications.

Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you're feline like this is the purr-fect role for you and you're ready to join a company that values both customer service and feline friends, please send your CV to outlining the 6 points under the most important requirements for this role above with the reference: CC15/09 in the title.

Location: Remote  (Outside US)

Hours: Full‑time, US time zone

Salary: $1,200 USD  per month

• Handle inbound/outbound calls, email, and SMS via RingCentral; log clean notes in the CRM.
• Pre‑qualify leads, schedule estimates/installs, and send confirmations/reminders.
• Support sales: prepare/follow up on estimates; coordinate with operations and vendors.
• Run light AR/AP in QuickBooks Online: invoices, payments, weekly basic reconciliations.
• Permits: submit, track, close; keep tidy digital records.
• Update orders/contracts
• Produce simple status and metric reports; keep files up to date in Google/Microsoft.

• 2+ years in Customer Service / Office Admin / AR‑AP.
• Hands‑on QuickBooks Online (invoices, payments, reconciliation).
• RingCentral/VoIP: queues, transfers, VM, SMS.
• Disciplined CRM usage (JobNimbus/HubSpot or similar): clean data, notes & follow‑ups.
• English B2+ (spoken/written). Spanish fluent/advanced.
• Full‑time availability in US business hours.
• Professional remote setup: ≥ 50 Mbps internet, modern PC, (ideally) dual monitors, quality headset.

• Permit workflows
• Inventory experience
• Background in construction, home services, or franchises.
• Intermediate Google Sheets/Excel.

• Stable, long‑term role in a growing franchise network.
• Training on systems and processes; real impact on customer experience.
• Collaborative, service‑driven culture. Competitive compensation.