689 Quality Director jobs in South Africa

Job Summary / Overview

The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK, South Africa, Europe, and India, ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers.

The ideal candidate will bring deep expertise in quality assurance methodologies, automation and financial oversight, with a strong understanding of FCA regulations and conduct risk. They will lead a high-performing team to drive continuous improvement, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities

Strategic Leadership

• Develop and implement a global quality strategy aligned with client expectations and regulatory requirements.
• Lead cross-regional quality teams to ensure consistent execution of QA frameworks and methodologies.
• Champion a culture of operational excellence, continuous improvement, and customer-centricity.

Quality Assurance & Compliance

• Ensure adherence to FCA regulations and conduct standards across all geographies.
• Implement and maintain COPC and Lean Six Sigma frameworks to drive process efficiency and error reduction.
• Establish proactive quality monitoring systems to identify risks and improvement opportunities.

Technology & Automation

• Drive adoption of QA technologies including analytics platforms, RPA, and AI to enhance quality outcomes.
• Identify and implement automation opportunities to reduce manual effort and improve accuracy.
• Leverage data intelligence to inform strategic decisions and client reporting.

Client & Stakeholder Engagement

• Act as a trusted advisor to clients, providing insights and recommendations during MBRs/QBRs.
• Collaborate with delivery, client services, and support functions to ensure quality commitments are met.
• Host client visits and showcase quality capabilities and innovations.

Financial Management

• Own the quality function's budget, forecasts, and ROI targets.
• Provide financial insights and recommendations to improve cost efficiency and service value.
• Track and report on financial performance of quality initiatives.

Team Development & Culture

• Lead, coach, and develop a global team of quality professionals.
• Foster a high-engagement, people-first culture with strong recognition and development programs.
• Ensure compliance with data protection, security, and fraud prevention policies.

Qualification & Experience

• Minimum 10 years in a senior quality leadership role, preferably in BFSI.
• Proven experience managing quality across multiple geographies.
• Strong understanding of FCA regulations and conduct risk.
• Lean Six Sigma Black Belt certification (preferred).
• Expertise in COPC standards and QA methodologies.
• Demonstrated success in implementing QA technologies and automation.
• Financial acumen with experience in budgeting, forecasting, and ROI analysis.
• Exceptional stakeholder management and communication skills.

Required Technical Skills

• Expert user of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others
• Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots, regression, CPK, and be able to explain this to different audiences

We're Hiring: Quality Control (QC) Consultant

Location:
Johannesburg (Hybrid options available)

Salary:
R16,500 basic (p/m) + incentives

Closing Date:
08 September 2025

At
IPS Health & Wellness
, we're looking for a detail-driven
Quality Control Consultant
to join our dynamic QC team. This is
not a lab or product QC role
– instead, you'll be at the heart of ensuring our customer interactions are professional, compliant, and aligned with our standards.

What you'll do:

• Listen to and analyse call recordings across Sales, Client Care, Lead Generation, and Retentions.
• Provide constructive feedback to consultants and managers to drive performance.
• Verify and enhance QC notes with insights that capture the consultant's perspective.
• Recommend improvements to scripts, compliance adherence, and overall customer experience.

What we're looking for:

• A
  Bachelor's degree (3 years minimum)
  .
• Strong communication skills in
  English and Afrikaans
  (other languages are a plus).
• Someone who is objective, trustworthy, and discreet.
• Analytical thinker with a sharp eye for detail.
• Comfortable with call monitoring and quality assurance tools.
• Organised, innovative, and able to work independently and in a team.
• Knowledge of call centre operations and compliance requirements.

Why join us?

• Work 08:00 – 16:30 with
  flexitime
  available after probation (3 months).
• Remote work
  opportunities based on performance.
• A supportive, growing environment where your feedback directly impacts the customer journey.
• Employment equity principles apply – we strongly encourage applications from designated groups and candidates with disabilities.

We are seeking a Quality Control Lead with expertise in microbiology, environmental monitoring, and biological testing. The role oversees laboratory operations, ensures compliance with regulatory standards, and drives continuous improvement in microbiological quality systems.

Key Responsibilities:

• Lead QC microbiology operations, including sterility testing, microbial identification, and bioburden analysis.
• Oversee environmental monitoring programs for cleanrooms, utilities, and controlled areas.
• Ensure adherence to GMP, GLP, and regulatory requirements (FDA, EMA, WHO, SAHPRA).
• Review and approve test results, protocols, deviations, and CAPAs.
• Train and mentor microbiology analysts, ensuring technical competency and compliance.
• Collaborate with manufacturing, QA, and regulatory teams to support product release and investigations.
• Drive improvements in laboratory practices, data integrity, and contamination control strategies.

Requirements:

• Bachelor's degree or higher in Microbiology, Biotechnology, or related life sciences field.
• 6+ years' experience in pharmaceutical microbiology or biological QC testing, with at least 2 years in a leadership/supervisory role.
• Strong knowledge of GMP regulations, environmental monitoring programs, aseptic techniques, and cleanroom standards.
• Experience with microbial identification systems (e.g., MALDI-TOF, PCR-based methods).
• Proven ability to manage teams, audits, and cross-functional projects.
• Excellent problem-solving and decision-making skills.

Preferred:

• Master's degree in Microbiology or related field.
• Experience with vaccines, biologics, or sterile drug product manufacturing.
• Prior involvement in regulatory inspections.

Job Title: Quality Control (QC) Analyst

Location: Cape Town, Ndabeni

Contract Type: Permanent

About the Role:

Barrs Pharmaceutical Industries (Pty) Ltd is seeking a skilled and experienced Quality Control Analyst to join our Quality team. This role is key in ensuring the highest quality standards for our raw materials, in-process samples, and finished products.

Key Responsibilities:

• Conduct raw material, in-process, stability, and finished product testing.
• Perform analytical and microbiological testing in compliance with SOPs and GMP standards.
• Operate and maintain laboratory equipment including HPLC, density meter, pH meter, potentiometer, Karl Fischer, conductivity meter, and other analytical instruments.
• Prepare, record, and interpret test results accurately and on time.
• Support continuous improvement in QC processes and maintain laboratory documentation.
• Assist in investigations, deviations, and reporting as required.

Qualifications & Experience:

• Tertiary qualification in Chemistry, Biotechnology, Microbiology or a related field.
• 3–4 years' experience as a QC Analyst in the pharmaceutical or manufacturing industry.
• Hands-on experience with raw material testing, analytical chemistry, microbiology, and stability testing.
• Proficiency in operating HPLC and other key analytical equipment.
• Strong knowledge of GMP, GLP, and regulatory compliance.

Key Competencies:

• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and reporting skills.

How to Apply:

Interested candidates are invited to submit their CV and supporting documents to

Closing date: 19 September 2025

Please note: Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after the closing date of applications, please consider your application unsuccessful.

Our client is seeking a qualified and experienced Quality Control Supervisor to join their dynamic team.

Job Summary :

To ensure manufactured products conform to quality, safety, and reliability standards.

Job Requirements : Education :

• Matric
• Tertiary Education (including Diplomas, Certificates, and Degrees)
• NQF 4 Supervisory Management Qualification
• Certificate in Quality Control

Experience :

Competencies : Knowledge :

Skills :

Other Special Requirements :

Decision Making :

Responsibilities :

Quality Control Planning

Quality Control Inspection

Personnel Management

Customer Service :

Reporting and Administration :

Health and Safety :

Food Safety System Certification (FSSC) :

Apply the site’s food safety principles and standards.

Self-Development and Growth

General

Salary : R350 000 CTC

How to apply :

Overview

The QC Supervisor is responsible for organizing daily activities, maintaining and troubleshooting lab instruments, and communicating QC affairs between departments.

Responsibilities

1. Guide and oversee day-to-day QC activities.
2. Authorize release of raw materials and finished goods, as applicable.
3. Coach and train team members.
4. Report major batch record variances.
5. Create and follow procedures, SOPs, and forms.
6. Maintain proper quality documentation.
7. Generate and review Certificates of Analysis.
8. Support Change Management processes.
9. Ensure adherence to lab procedures and safety protocols, applying 5S+1.
10. Participate in internal and external audits.
11. Collect samples, prepare shipments, and inspect raw materials and finished goods.
12. Interpret data and perform raw material testing.
13. Enter data daily and generate reports in ERP systems.
14. Perform lot tracing and report nonconformities following SOPs.
15. Generate nonconformity reports and communicate with stakeholders.
16. Coordinate with QA for rework plans.
17. Review supplier qualification tests.
18. Investigate CAPA issues.
19. Write and approve method validation protocols.
20. Contribute to reports and internal presentations.
21. Lead QC projects and participate in PIP meetings.
22. Participate in or lead product scale-up activities.
23. Identify opportunities for process innovation.
24. Work closely with cross-functional teams.
25. Contribute to budgeting, as applicable.
26. Maintain compliance with food/feed safety regulations.

Qualifications

Education:

• Bachelor’s Degree (4-year) in a related field with 5+ years of experience.
• Master’s Degree with 2+ years of experience.
• Previous management experience is preferred.

Essential Skills and Experience

• Advanced knowledge of lab instruments.
• Strong communication skills.
• Proficiency with computer systems (MS Office, M3, LIMs).
• Attention to detail and project management skills.
• Familiarity with SPC principles.
• Ability to operate, troubleshoot, and maintain lab equipment.
• Team interaction skills.
• Lifelong learning attitude and servant leadership.

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

Please read on to see if you meet the minimum criteria.

EE: Open

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years' experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

• Quality Assurance
• Call Centre
• Qulity Control
• Call Assessment