642 Qa Manager jobs in South Africa

The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business objectives.

Key Responsibilities

1. Quality Strategy and Management
   • Develop and implement a comprehensive QA framework to monitor and enhance service quality across campaigns.
   • Establish quality metrics and standards tailored to client requirements and business goals.
   • Align QA processes with industry best practices and regulatory standards.
   • Recruit, train, and manage QA analysts and supervisors, ensuring the team has the skills and resources to excel.
   • Conduct regular coaching and calibration sessions to maintain consistency in evaluations.
   • Foster a culture of accountability, teamwork, and continuous improvement within the QA department.
2. Monitoring and Reporting
   • Oversee quality audits, call monitoring, and other performance evaluation processes to identify trends and improvement opportunities.
   • Analyze quality data and provide actionable insights to operations and leadership.
   • Prepare and present regular reports on quality performance, including root cause analysis and recommendations.
3. Collaboration and Stakeholder Engagement
   • Work closely with operations, training, and client teams to align quality standards and address service gaps.
   • Provide feedback to training teams to address knowledge and skill gaps identified through QA processes.
   • Act as a point of contact for clients on quality-related matters, ensuring their expectations are met or exceeded.
   • Identify process inefficiencies and collaborate with teams to implement corrective actions.
   • Introduce and leverage AI tools, speech analytics, and other technologies to enhance quality monitoring and reporting.
   • Stay updated on industry trends and innovations to ensure QA processes remain competitive and effective.

Key Qualifications and Skills

Experience

• 3+ years of quality assurance experience, with at least 2 years in a management role in the BPO industry.
• Proven track record of managing QA frameworks across multiple campaigns or verticals.

Skills

• Strong analytical skills with the ability to interpret and present data-driven insights.
• Exceptional communication and interpersonal skills for managing cross-functional teams and clients.
• Proficiency in QA tools, CRM systems, and reporting platforms.
• Leadership and conflict resolution skills to manage diverse teams and address performance issues effectively.

Quality Auditing, Quality Assurance, Team Management, Business Process Outsourcing (BPO), Telecommunication, Quality Management Systems, Stakeholder Management, Reporting

Lula City of Cape Town, Western Cape, South Africa

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ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love. If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!

CULTURE CODE

• We win as O ne
• We’re D riven by Purpose
• We E xecute with Ambition

We are seeking an experienced QA Engineer Manager to lead, mentor, and grow a team of talented QA engineers. In this pivotal role, you will be a hands-on leader, overseeing quality assurance for multiple product teams and ensuring the highest standards of software quality and resilience. You'll partner closely with leadership to define and execute comprehensive QA strategies, drive process improvements, work together closely with internal QA team members and foster a culture of quality throughout the entire organization.

• Lead and Mentor: Guide and support a team of QA engineers, providing professional development, feedback, and mentorship to help them thrive in their careers.
• Strategic Planning: Collaborate with product, engineering, and other relevant stakeholders to define, implement, and align on quarterly and long-term QA strategies and goals.
• Hands-On Contribution: Actively participate in test planning, execution, product releases and automation efforts, providing direct support to your team, especially during critical project phases.
• Process and Operational Excellence: Drive the adoption of best practices in testing methodologies and automation. Oversee day-to-day operations of the QA team, including resource allocation, budget management, and continuous improvement of our toolchain.
• Project Oversight: Monitor, analyse, and report on key QA metrics and project status to ensure clear communication with all stakeholders.
• Cross-Functional Collaboration: Partner closely with developers and product managers to ensure a shared understanding of quality requirements and deliverables.

• 7+ years in Quality Assurance, with a minimum of 3 years in a leadership or management role.
• Strong background in the software development life cycle (SDLC), testing methodologies, and core QA principles.
• Proven, hands-on experience with test automation frameworks and tools such as Selenium, Python, and Playwright.
• Demonstrated ability to manage and optimize QA operations, including budget forecasting, resource planning, and the selection and maintenance of a robust QA tool chain.
• Experience integrating QA processes and automation into continuous integration and continuous delivery (CI/CD) pipelines.
• The ability to analyse team data and metrics to assess performance, identify work gaps, and ensure a high standard of work quality.
• Experience in reviewing and providing feedback on test cases to ensure comprehensive coverage and accuracy.
• Excellent verbal and written communication skills with the ability to effectively collaborate with diverse teams and stakeholders.
• Strong analytical and problem-solving skills with a keen attention to detail.
• The ability to manage the QA needs of multiple concurrent projects in a fast-paced, dynamic environment. Experience working in a regulated environment (like fintech or banking) is a strong plus.

• You are a pragmatic and inspiring leader who knows how to balance the need for speed with a deep commitment to quality.
• You foster a culture of psychological safety, where your team feels empowered to raise concerns and learn from mistakes.
• You are a natural coach and mentor, passionate about developing the skills of your engineers.
• You are data-driven, using metrics not just to report, but to tell a story and drive meaningful improvements.

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks.

• Mid-Senior level

• Full-time

• Information Technology, Quality Assurance, and Training

• Banking, Software Development, and IT Services and IT Consulting

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Company Description
We are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversified by geography, product and manufacturing capability.

Aspen is a dynamic organization built on entrepreneurial strength and forward-thinking minds. We attract high performing individuals who are passionate about their career and have a desire to exceed expectations. At Aspen, not only do we source for the best talent, but we also provide a host of opportunities for continuous development.

The Group's key business segments are Manufacturing and Commercial Pharmaceuticals comprising Regional Brands and Sterile Focus Brands. We have approximately 9 100 employees at 69 established offices in over 50 countries and we improve the health of patients in more than 150 countries through our high quality, affordable medicines.

OBJECTIVE OF ROLE
To Implement and maintain a Quality Management System compliant with GMP/GDP/GWP requirements. To ensure compliance of the warehouse, to pharmaceutical requirement as stipulated by SAHPRA.

Key Responsibilities
OPERATIONAL ACTIVITIES
Warehouse Operations

• Follow and resolve all distribution quality queries in the shortest possible timeframe within policy framework
• Display a professional attitude when responding to customer's needs
• Propose and continuously develop methods to improve customer services
• Respond to distribution quality related complaints and liaise with customer and regulatory affairs
• Interact with SAHPRA & SAPC
• Liaise with Aspen QA Managers relating to quality issues

QUALITY MANAGEMENT SYSTEMS

• Ensure that site is informed and aware of the Quality policies
• Direct and manage the Quality Management System
• Monitor key performance areas relating to quality
• Establish quality plans for the warehouse
• Generate, maintain, monitor and review SOPs to ensure effectiveness
• Ensure training of quality procedures for site
• Ensure training of desired level of GMP/GDP/GWP
• Develop and train own staff
• Ensure availability of training records for inspection
• Direct and manage implementation of applicable quality standards
• Monitor VMP, review and authorize VMP
• Monitor and review calibration and validation status of equipment
• Ensure effective Change Control and Deviations control and management system is in place.

MONITORING AND MEASUREMENT

• Review processes to ensure compliance with audits
• Ensure compliance with procedures, GMP/ GDP/ GWP and regulatory requirements.
• Monitor temperature and humidity; analyses data and compile reports
• Ensure Non-conformances are recorded, investigated and corrective action implemented

AUDITING

• Plan internal audits
• Conduct internal audits - ongoing
• Write reports and follow up on corrective actions
• Feedback to senior management
• Facilitate Vendor audits as when required
• Compliance with procedures, GMP/GDP/GWP and regulatory requirements

REGULATORY

• Compile and maintain site master file
• Review and inspect for regulatory compliance
• Familiarize with PIC, FDA and MHRA / SAHPRA standards
• Ensure compliance with regulations for relevant markets
• Report to Distribution Manager regarding operational requirements
• Maintain relevant delegation letters
• Maintain licenses for premises and personnel to MCC, SAPC and DOH
• Ensure SLAs are in place with relevant Service Providers
• Review and maintain Technical Agreements/SLA's to ensure quality matters relating to warehousing/
• distribution of pharmaceutical goods is clearly addressed

STOCK CONTROL

• Stock losses should be minimized by implementation of appropriate security measures
• Monitor stock discrepancies by reviewing inventory adjustments performed and cycle count results
• Report on stock losses using internal reporting structures, and when required, the relevant regulatory authorities.
• Compile Annual International Narcotics Control Board Report for submission to the Department of Health (DOH)
• Oversee compilation of monthly reports on Export permits / Schedule 5 & 6 medications

RECALLS

• Assist Manufacturer/ Applicant/Holder of Certificate of Registration with recall process

TRAINING

• Oversee training for site both internal and external
• Oversee Induction and SOP training
• Oversee SOP training
• Oversee training profiles for employees

GENERAL

• Ensure compliance with SHE requirement
• Ensure that Health and Safety procedures are adhered to and correct PPE are used
• Repair and maintenance of equipment and facilities

MANAGEMENT

• Manage departmental financial, SHE, HR and GMP responsibilities and activities
• Plan, lead, allocate and manage departmental activities, resources and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans
• Establish and maintain appropriate systems for operational management and measurement
• Develop and implement continuous improvement plans and actions
• Manage departmental absenteeism

FINANCIAL

• Set Annual Budgets and Quarterly Forecasts
• Meet output requirements, while containing expenditure
• Meet targets on yields and write offs
• Ensure capital expenditure plans are met
• Ensure control and approval of expenses in accordance with the company approval's framework
• Control all inventory in area of responsibility
• Ensure annual stock stakes meet control requirements

HUMAN RESOURCES

• Promote diversity, equal opportunity and fair treatment in the workplace
• Execute company EE plan, procedures and targets
• Formulate and execute a Workplace Skills Plan in conjunction with the HR Department
• Manage staff performance through the Company Performance Management program
• Manage staff succession through the company succession planning program

GMP/GWP

• Comply with GMP/GLP requirements as outlined by company SOP's and written instructions in all tasks and activities
• Ensure that products are produced, tested and stored according to the required SOP's and documentation
• Complete all records and reports timeously and accurately as described in the relevant SOP's, protocols and associated documentation.
• Ensure that the required resources, systems and SOPs are reviewed, authorized and are regularly monitored, adapted and improved to ensure compliance to GMP/GLP regulations/standards and the product licence
• Ensure that environment (facilities and equipment) are maintained to GMP standards
• Ensure that the initial and continuing departmental personnel training is carried out and recorded
• Ensure that records are evaluated and corrected before they are sent to the Quality Department
• Investigate and initiate corrective actions for all quality deficiencies

HEALTH, SAFETY AND ENVIRONMENTAL STANDARDS

• Carry out any duty or requirement imposed on the company by the OHS Act and in accordance with your specific SHE appointment
• Ensure that all employees are informed of their scope of authority as contemplated in the OHS Act
• Take full responsibility and necessary measures to ensure that the requirements of the OHS Act are complied with by every person in your employment or on premises under your control where plant and machinery are produced
• Ensure that reasonably practicable steps are taken to identify, manage, eliminate or mitigate any hazard or potential hazards to the safety or health of employees, attached to any work performed, any article or substance produced, processed, used, handled, stored or transported and any plant, machinery which is stored or transported
• Report any unsafe or unhealthy situations to SHE representative or Line Manager
• Report any incident to the SHE representative or Line Manager which may affect your health or cause injury

Educational Requirements

• Must Have Matric/Grade 12
• B Pharm or equivalent (MPharm / PharmD) (Candidate must maintain up-to-date registration with the South African Pharmacy Council)

Knowledge & Experience Requirements

• Minimum 2 years' Quality Assurance Management and systems experience
• Minimum 2 years' experience as a Responsible Pharmacist
• 5 years' experience as a pharmacist in a distribution environment
• Thorough understanding of GMP and GDP.
• Knowledge of regulatory requirements i.e. SAHPRA, FDA etc.
• Experience working within the standards of the GDP Certification would be an advantage.

Soft Skills Requirements

• Ability to interrogate information
• Good decision-making skills
• Excellent planning and organizing skills
• High customer awareness and customer centricity
• Above average time management skills and must be deadline driven

Computer Skills Required
The applicant must be proficient in the various applications (Word, Excel and PowerPoint) within the Microsoft Office bundle.

DRIVERS LICENCE
The successful candidate must hold a valid driver's licence and have the ability to travel from time to time, as expected from the role.

Preference will be given to previously disadvantaged groups. Suitably qualified applicants are invited to submit their CV's online on or before
8 September 2025
. Please note that if you have not heard from the HR department within 30 days of this advert closing, your application has unfortunately been unsuccessful.

Internal Applications must be completed using an Aspen mailing address after applicants have had informed their direct line managers of their application for this specific role.

Job title:
QA Manager

Reporting to:
Head of Engineering

Location:
Cape Town

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they lov

e.If you're looking for a new place to call 'home' that believes in the potential of the broader SME landscape in South Africa and a place where you'll work with awesome people - then Lula's the place for you

We're making business banking fast, human, Lula

CULTURE CODE

We embrace
C
uriosity

We win as
O
ne

We're
D
riven by Purpose

We
E
xecute with Ambition

OVERALL PURPOSE

We are seeking an experienced QA Engineer Manager to lead, mentor, and grow a team of talented QA engineers. In this pivotal role, you will be a hands-on leader, overseeing quality assurance for multiple product teams and ensuring the highest standards of software quality, and resilience. You'll partner closely with leadership to define and execute comprehensive QA strategies, drive process improvements, work together closely with internal QA team members and foster a culture of quality throughout the entire organization.

Responsibilities will include:

• Lead and Mentor: Guide and support a team of QA engineers, providing professional development, feedback, and mentorship to help them thrive in their careers.
• Strategic Planning: Collaborate with product, engineering, and other relevant stakeholders to define, implement, and align on quarterly and long-term QA strategies and goals.
• Hands-On Contribution: Actively participate in the test planning, execution, Product releases and automation efforts, providing direct support to your team, especially during critical project phases.
• Process and Operational Excellence: Drive the adoption of best practices in testing methodologies and automation. Oversee the day-to-day operations of the QA team, including resource allocation, budget management, and continuous improvement of our toolchain.
• Project Oversight: Monitor, analyse, and report on key QA metrics and project status to ensure clear communication with all stakeholders.
• Cross-Functional Collaboration: Partner closely with developers and product managers to ensure a shared understanding of quality requirements and deliverables.

THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR

• 7+ years in Quality Assurance, with a minimum of 3 years in a leadership or management role.
• Strong background in the software development life cycle (SDLC), testing methodologies, and core QA principles.
• Proven, hands-on experience with test automation frameworks and tools such as Selenium, Python, and Playwright.
• Demonstrated ability to manage and optimize QA operations, including budget forecasting, resource planning, and the selection and maintenance of a robust QA tool chain.
• Experience integrating QA processes and automation into continuous integration and continuous delivery (CI/CD) pipelines.
• The ability to analyse team data and metrics to assess performance, identify work gaps, and ensure a high standard of work quality.
• Experience in reviewing and providing feedback on test cases to ensure comprehensive coverage and accuracy.
• Excellent verbal and written communication skills with the ability to effectively collaborate with diverse teams and stakeholders.
• Strong analytical and problem-solving skills with a keen attention to detail.
• The ability to manage the QA needs of multiple concurrent projects in a fast-paced, dynamic environment.Experience working in a regulated environment (like fintech or banking) is a strong plus.

WHO YOU ARE

• You are a pragmatic and inspiring leader who knows how to balance the need for speed with a deep commitment to quality.
• You foster a culture of psychological safety, where your team feels empowered to raise concerns and learn from mistakes.
• You are a natural coach and mentor, passionate about developing the skills of your engineers.
• You are data-driven, using metrics not just to report, but to tell a story and drive meaningful improv
  ements.

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent
checks.

Situated within Cape Town Harbour—an iconic maritime hub with a rich legacy and strategic importance to international trade—Cinco Engineering specializes in the fabrication and installation of steel structures, industrial high-pressure and hydraulic piping, mechanical fitting, ship repair, maintenance work, subcontractor management, corrosion protection, and non-destructive testing.

Established in 2018 as a joint venture by South Africa’s leading industrial service providers, Cinco Engineering forms part of the 3C Metal Group. Its expertise and strategic location enable it to deliver tailored engineering solutions that meet the demands of diverse industries.

Cinco Engineering isseeking an experienced QC/QA Manager to oversee and drive quality assurance and control across our engineering projects. The ideal candidate will ensure compliance with industry standards, manage quality systems, lead audits and inspections, and support continuous improvement initiatives. Strong leadership, attention to detail, and technical expertise are essential to maintain our commitment to delivering excellence.

• Level 2 Welding inspector. IPE advantageous.
• 10 Years in QC/QA environment. Min 3 years in co-ordination/management role. Refinery experience.
• Attention to detail, process driven, strong leadership, self driven.
• ASME and AWS codes knowledge. ISO 9001 and 3834 knowledge and implementation.

South Africa

Cape Town Harbour

Technical qualifications / Industrial Training Institute

Other

6-10 years

QC/QA Manager

Permanent

Join the Cinco Engineering Team

Situated within Cape Town Harbour—an iconic maritime hub with a rich legacy and strategic importance to international trade—Cinco Engineering specializes in the fabrication and installation of steel structures, industrial high-pressure and hydraulic piping, mechanical fitting, ship repair, maintenance work, subcontractor management, corrosion protection, and non-destructive testing.

Established in 2018 as a joint venture by South Africa's leading industrial service providers, Cinco Engineering forms part of the 3C Metal Group. Its expertise and strategic location enable it to deliver tailored engineering solutions that meet the demands of diverse industries.

Cinco Engineering is seeking an experienced QC/QA Manager to oversee and drive quality assurance and control across our engineering projects. The ideal candidate will ensure compliance with industry standards, manage quality systems, lead audits and inspections, and support continuous improvement initiatives. Strong leadership, attention to detail, and technical expertise are essential to maintain our commitment to delivering excellence.

• Level 2 Welding inspector. IPE advantageous.
• 10 Years in QC/QA environment. Min 3 years in co-ordination/management role. Refinery experience.
• Attention to detail, process driven, strong leadership, self driven.
• ASME and AWS codes knowledge. ISO 9001 and 3834 knowledge and implementation.

South Africa

Cape Town Harbour

Technical qualifications / Industrial Training Institute

Other

6-10 years

Job Summary / Overview

The Senior Quality Manager role is to drive the highest possible standards of quality assurance across operational delivery for their region, through the application of robust quality frameworks, best practice approaches and by fostering a culture of high performance, service pride and continuous improvement

Working with key internal and external stakeholders they will drive quality & compliance activity across their cluster, supporting delivery of KPI's and achievement of a superior customer experience through rigorous data analysis with a strong demand on continuous improvement. Their role is also responsible for ensuring our quality processes and procedures are fit for purpose and meet both external and internal requirements, including legal compliance and customer expectations.

The role will oversee the quality teams across their clusters (both B&M and WFH), with objectives centered around establishing the best working methodologies across the spectrum of operational disciplines, aligning with Global BEST Quality standards with robust governance models in place. This involves close scrutiny of operational working practices, policies and procedures, and compliance with legislation and regulatory requirements.

The Site Quality Lead will work closely with the Operations Vice President and Operation Managers for the cluster and all operational teams, including Training and Best Practice Leads.

Key Responsibilities and Accountabilities

Fully accountable for all quality performance across the cluster of sites, including adherence and application of appropriate quality standards and frameworks for each line of business/client area, achievement of relevant quality output measures, completion of required volumes of quality monitors, and any other KPI as set;

• Ensures alignment to global BEST Quality standards, and drives continuous improvement through utilization of LSS principles;
• Works closely with team of direct reports and internal stakeholders in each site across the cluster including VP / Director, Operation Leads and Training / Onboarding to drive high quality performance and productivity;
• Works closely with the clients in the cluster to fully understand their individual requirements from a quality perspective, and incorporating Teleperformance Quality Standards, translates these into an effective and fit for purpose quality framework;
• Analyses top call drivers' data and works with Quality
• Managers/Analysts and local management teams to utilise these insights and agree focus areas for targeted coaching;
• Conducts monthly audits over all campaigns to ensure compliant processes in place along with quality and operations stakeholders understanding;
• Creates and delivers professional reports to management teams across the cluster on top call drivers, agent quality performance trends, and other relevant measures or insights in order to inform both immediate and future strategic actions required to increase quality performance across the business area;
• Works closely with the local management teams and Quality Manager/Analysts to participate in DMAIC meetings and implement effective action plans to improve quality and related metrics;
• Attends client MBRs and QBRs as required to present information relating to quality performance and other analysis completed, and the insights derived, to ensure client confidence in our approach to driving high quality performance as well as offering recommendations for future strategies;
• Evaluates quality monitoring approaches, business processes, and customer expectations relative to the business areas in the cluster, to ensure quality processes and procedures are effective and meeting the needs of the programmes/clients;
• Supports delivery of any changes to quality measures or focus areas as required by the client, department or business operations area, in a professional manner;
• Identifies opportunities for continuous improvement to the customer experience, quality monitoring or evaluation techniques or other factors which may improve quality performance overall, and discusses these with internal stakeholders before trialling / implementing new methods or process changes;
• Attends internal & external call calibration sessions;
• Line manages any Quality Managers in the cluster, and Quality Analysts for business areas without a dedicated Quality Manager;
• Ensures the Quality Managers/Analysts in sites across their cluster are executing the minimum number of observations/monitors and feedback sessions required per agent per week/month according to the client's request or TP internal standards;
• Ensures all quality evaluations are completed by the Quality Analysts within the timescales required (as set out locally);
• Analyses adherence to quality policies, procedures and metrics as defined by the client, by auditing/supporting the Quality Manager to audit Quality Analyst evaluations of agent interactions with customers;
• Carries out observations of Quality Analysts delivering agent coaching sessions to ensure appropriate feedback is being given and coaching is being delivered in accordance with internal TP standards and approaches;
• Manages the performance of the Quality Managers/Analysts across all deliverables and KPIs, and implements the necessary coaching, support, guidance and development as required to drive high performance, or manage underperformance as necessary;
• Demonstrates subject matter expertise for client's products, services and policies (for LOBs without a dedicated Quality Manager) to enable effective quality coaching and support for agents and Analysts;
• Provides leadership and clear direction, whilst actively engaging and supporting the ongoing development and coaching of team members to ensure optimum performance;
• Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures;
• Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safe working environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace;
• Drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively;
• Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction;
• Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices in your team/department/business area;
• Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each direct report, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed;
• Ensures Quality Managers are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied;
• Adopts the Teleperformance management ethos of "Acknowledge, Support, Move on" to ensure all direct reports receive ample help and encouragement to succeed, before management steps are required to resolve any problems with performance, behaviours, and attendance;
• Demonstrates expertise on Teleperformance's Quality departmental tools, service offerings and processes, to confidently talk about these options to prospective new clients / assist in bid work for new business;
• Other duties as assigned.

Competencies and Specific Skills

• Excellent communication skills
• Excellent eye for detail
• Flexibility
• Planning and organising skills
• Sound reasoning & judgement
• Excellent leadership and management skills
• Lead by example / integrity
• Commercially aware
• Coaching focus
• Product knowledge and understanding
• Customer service oriented
• Excellent time management skills
• Transaction monitoring
• Supportive & compassionate
• Problem solving skills
• Analytical abilities
• Adaptability
• Resilient
• Self-motivated
• Team building skills
• Continuous improvement mindset
• Stakeholder management / relationship building

Main Job Requirements

• Education and Specific Training
• BEST Quality Assurance standards (will be provided on appointment)
• Minimum of 2 year's management experience in a contact centre environment, preferably in a Quality based role
• Special Certifications: Lean Six Sigma certification at Green Belt level, preferred

Required Skills

• Good computer skills
• Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
• Proficient use of TP and client systems, as well as ability to navigate call recording systems, such as NICE
• Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred
• Speech analytics experience/skills preferable
• Language skills required – Native English language speaker / other as defined for specific campaign needs

Takealot.com , South Africa’s leading online retailer, is looking for a highly talented Engineering QA Manager - Logistics to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale : Over 2.5 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn : We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
• Grow : Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D Food. We like to promote from within: Here’s your chance.

Who’s who in the tech space

This position reports to the QA Engineering Director.

Your mission, should you choose to accept it:

• Lead a team of QA Analysts and QA Automation Engineers.
• Contribute to the Community of Practice for QA in engineering.
• Drive recruitment for the QA team.
• Raise development quality by developing processes and best practices for testing in dev teams, in collaboration with the developers and managers.
• Improve and automate test strategies.
• Ensure that the team continues to develop and execute test cases to diagnose issues and bugs, creating test data when required.
• Design, develop, maintain and execute automation scripts.
• Design, maintain and implement automation framework with continuous integration covering UI, API and integration tests.
• Identify testing deficiencies and subsequently implement automated tests based on their requirements.
• Ensure that the team continues to identify, record, document thoroughly and track bugs.
• Ensure that the team continues to perform regression testing when bugs are resolved.
• Increase code coverage across the team’s technology stack.
• Develop status reports based on test completion/findings and communicate these to team leaders including any impact on the overall project plan.
• Mentoring and guiding the test team and developers on test approaches and automation suites.

The Skills we need:

• Works well with people, and is passionate about helping people be their best.
• Is a team player, an active listener, a mentor, and able to communicate well.
• Shows solid reasoning and decision-making, with the ability to work under pressure.
• Is passionate about technology, systems and QA.
• Is curious, always learning, and keeping up to date with the industry.
• Self-motivated with strong capability of fast learning.
• Ability to work efficiently both independently and within the team.
• Strong analytical and problem-solving skills, including the ability to understand and critique requirements.

Qualifications and Experience:

• Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 5 years of Software QA experience in a software/technology environment is required, 2 years of which should be in a QA management role.
• In the event that a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 8 years of Software QA management experience in a software/technology environment, 2 years of which should be in a QA management role.
• Experience managing testing throughout the SDLC (development testing, unit testing, API testing, performance testing, system testing etc.).
• Strong experience with Python, Java and/or other programming languages.
• Experience with Jenkins or other Continuous Integration applications will be an advantage.
• Understanding of configuration management and version control.
• Strong knowledge of software QA methodologies, tools, and processes.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of SQL and scripting.
• Experience testing and administering in Linux and other Unix environments.
• Experience with unit test frameworks.
• Experience with performance and/or security testing will be an advantage.
• Experience with selenium, appium.
• Experience with Robot Framework will be an advantage.
• Flexibility to learn new technologies and explore new tools.
• Understanding of configuration management and version control.
• Experience in installing, upgrading, configuring and verifying (smoke tests) virtualized testing environments (VMs).

Let’s talk about life @ Takealot Group

• The power is in your hands : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working : Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme : We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times : Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount : Millions of products across 28 departments. What more could you ask for?
• Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job : Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Tech stack (for days) : ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking : No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above you are an Extraordinary Mind. Apply today!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.