224 Qa Manager jobs in South Africa

The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business objectives.

Key Responsibilities

• Quality Strategy and Management
• Develop and implement a comprehensive QA framework to monitor and enhance service quality across campaigns.
• Establish quality metrics and standards tailored to client requirements and business goals.
• Align QA processes with industry best practices and regulatory standards.
• Recruit, train, and manage QA analysts and supervisors, ensuring the team has the skills and resources to excel.
• Conduct regular coaching and calibration sessions to maintain consistency in evaluations.
• Foster a culture of accountability, teamwork, and continuous improvement within the QA department.
• Monitoring and Reporting
• Oversee quality audits, call monitoring, and other performance evaluation processes to identify trends and improvement opportunities.
• Analyze quality data and provide actionable insights to operations and leadership.
• Prepare and present regular reports on quality performance, including root cause analysis and recommendations.
• Collaboration and Stakeholder Engagement
• Work closely with operations, training, and client teams to align quality standards and address service gaps.
• Provide feedback to training teams to address knowledge and skill gaps identified through QA processes.
• Act as a point of contact for clients on quality-related matters, ensuring their expectations are met or exceeded.
• Identify process inefficiencies and collaborate with teams to implement corrective actions.
• Introduce and leverage AI tools, speech analytics, and other technologies to enhance quality monitoring and reporting.
• Stay updated on industry trends and innovations to ensure QA processes remain competitive and effective.

Key Qualifications and Skills .

Experience

• 3+ years of quality assurance experience, with at least 2 years in a management role in the BPO industry.
• Proven track record of managing QA frameworks across multiple campaigns or verticals.

Skills

• Strong analytical skills with the ability to interpret and present data-driven insights.
• Exceptional communication and interpersonal skills for managing cross-functional teams and clients.
• Proficiency in QA tools, CRM systems, and reporting platforms.
• Leadership and conflict resolution skills to manage diverse teams and address performance issues effectively.

Our client is in search of a QA Manager with Poultry processing experience to join their team. If you have the necessary technical certifications and experience in quality assurance within industrial poultry processing environments, kindly see the requirements below and apply now!

Minimum Requirements:

• Matric
• Degree in Microbiology/ Food Sciene/Food Technology
• 5 years' experience
• Experience in poultry processing environment

Should you meet the requirements for this position, please email your CV to (Email Address Removed). You can also contact the team on (Phone Number Removed); or visit our website at (URL Removed)
Correspondence will only be conducted with shortlisted candidates. Should you not hear from us in 2 weeks, please consider your application unsuccessful.

Desired Skills:

• Quality
• QA management
• Quality Assurance Management

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree

A vacancy exists for a QA Manager based at Medipost Pharmacy in Gezina. Medipost Pharmacy is a national pharmacy, delivering medication to patients across South Africa. We have a specialized facility for Oncology, Renal and HIV medication management. The position will report to the Operations Manager.

• Forecasting and Planning of QA teams in accordance with predicted monthly and daily output and target requirements.
• Ensuring compliance of QA processes with existing Standard Operating Procedures (SOP’s).
• Review and updating of SOP’s and assisting with compiling of training manuals
• Management of Staff
• Leave processes
• Disciplinary action
• Rewards & Recognition Program
• Departmental alignment with other management and operations to ensure outputs and targets are achieved.
• Development, planning and monitoring of reports to ensure daily compliance with service level agreements.
• Recording and analysis of departmental and individual outputs.
• Investigation, recording and reporting of customer complaints.
• Ensuring housekeeping standards are met within departments in accordance with required Pharmacy standards. GPP.
• Weekly and monthly reporting to Production Manager regarding performance and budget expenditure.
• Perform any ad-hoc projects which might be necessary for the department and group at large.
• Oversee Schedule 6 register compliance with GPP.
• B.Pharm Degree
• 5 years Healthcare experience in QA & Production environment
• 3-5 years managerial experience & People Management skills
• GWP
• MS Office (Focus on Excel)
• Good managerial and Administrative skills
• GWP
• Interpersonal skills
• Ability to interpret large volumes of data
• Analytical
• Numeracy
• Strong organising and prioritising skills

A vacancy exists for a QA Manager based at Medipost Pharmacy in Gezina. Medipost Pharmacy is a national pharmacy, delivering medication to patients across South Africa. We have a specialized facility for Oncology, Renal and HIV medication management. The position will report to the Operations Manager.

• Forecasting and Planning of QA teams in accordance with predicted monthly and daily output and target requirements.
• Ensuring compliance of QA processes with existing Standard Operating Procedures (SOP’s).
• Review and updating of SOP’s and assisting with compiling of training manuals
• Management of Staff
• Leave processes
• Disciplinary action
• Rewards & Recognition Program
• Departmental alignment with other management and operations to ensure outputs and targets are achieved.
• Development, planning and monitoring of reports to ensure daily compliance with service level agreements.
• Recording and analysis of departmental and individual outputs.
• Investigation, recording and reporting of customer complaints.
• Ensuring housekeeping standards are met within departments in accordance with required Pharmacy standards. GPP.
• Weekly and monthly reporting to Production Manager regarding performance and budget expenditure.
• Perform any ad-hoc projects which might be necessary for the department and group at large.
• Oversee Schedule 6 register compliance with GPP.
• B.Pharm Degree
• 5 years Healthcare experience in QA & Production environment
• 3-5 years managerial experience & People Management skills
• GWP
• MS Office (Focus on Excel)
• Good managerial and Administrative skills
• GWP
• Interpersonal skills
• Ability to interpret large volumes of data
• Analytical
• Numeracy
• Strong organising and prioritising skills

IntroductionWe are seeking a skilled Quality Assurance Manager to join our esteemed team.About the Company : We are a leader in marketing data generation and distribution, proudly based in South Africa.

With over 20 years of industry experience, we have expanded across Africa and the United States, generating over 20 million customers and maintaining a flow of at least , leads monthly.

Our clients include Financial Services, Banking, Debt Consolidation, Telecommunications, and Lending industries.In , we diversified into the US market, focusing on Lending (B2C and B2B), Healthcare, and Debt Settlement industries.

Our US operations are part of an aggressive growth strategy using a lean, asset-light business model, aiming to become our largest market within three years.Our core value is connection, facilitated through our innovative distribution platform that links clients to customers using smart data and world-class technology—delivering the right product at the right moment.Job Overview : The QA Manager will oversee quality assurance processes across our local and US branches and BPO partners, ensuring products and services meet quality standards.

The role involves developing QA strategies, monitoring calls, and collaborating with stakeholders to improve quality and customer satisfaction.Key Duties and Responsibilities : Develop and implement a comprehensive QA strategy aligned with organizational and client needs.Establish quality metrics and benchmarks to measure performance.Lead, mentor, and train QA teams externally to ensure high performance and professional growth.Conduct regular performance reviews and provide constructive feedback.Define and maintain quality standards and processes.Ensure compliance with US industry regulations and internal policies.Investigate service failures to identify root causes and develop corrective and preventive actions.Collaborate with product development, production, and customer service teams to embed quality into all operations.Facilitate communication regarding quality issues and improvements across departments.Experience : Minimum of 3 years QA experience.Leadership skills with team management and mentorship experience.Proficiency in QA methodologies, tools, and processes.Knowledge of Quality Management Systems (QMS).Strong analytical, problem-solving, and communication skills.Experience in BPO environments; international experience in the USA is a plus.Familiarity with statistical analysis tools and methodologies.Other : Overtime may be required during peak periods or product launches.If you meet the minimum requirements, please share your CV with us.

If you do not hear from us within two weeks, please consider your application unsuccessful.Required Experience : ManagerKey Skills : English, Helpdesk, Asset Management, Data Mining, Control Engineering, etc.Employment Type : Full-TimeVacancy : 1

Takealot.com , South Africa’s leading online retailer, is looking for a highly talented Engineering QA Manager - Logistics to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale : Over 2.5 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn : We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
• Grow : Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D Food. We like to promote from within: Here’s your chance.

Who’s who in the tech space

This position reports to the QA Engineering Director.

Your mission, should you choose to accept it:

• Lead a team of QA Analysts and QA Automation Engineers.
• Contribute to the Community of Practice for QA in engineering.
• Drive recruitment for the QA team.
• Raise development quality by developing processes and best practices for testing in dev teams, in collaboration with the developers and managers.
• Improve and automate test strategies.
• Ensure that the team continues to develop and execute test cases to diagnose issues and bugs, creating test data when required.
• Design, develop, maintain and execute automation scripts.
• Design, maintain and implement automation framework with continuous integration covering UI, API and integration tests.
• Identify testing deficiencies and subsequently implement automated tests based on their requirements.
• Ensure that the team continues to identify, record, document thoroughly and track bugs.
• Ensure that the team continues to perform regression testing when bugs are resolved.
• Increase code coverage across the team’s technology stack.
• Develop status reports based on test completion/findings and communicate these to team leaders including any impact on the overall project plan.
• Mentoring and guiding the test team and developers on test approaches and automation suites.

The Skills we need:

• Works well with people, and is passionate about helping people be their best.
• Is a team player, an active listener, a mentor, and able to communicate well.
• Shows solid reasoning and decision-making, with the ability to work under pressure.
• Is passionate about technology, systems and QA.
• Is curious, always learning, and keeping up to date with the industry.
• Self-motivated with strong capability of fast learning.
• Ability to work efficiently both independently and within the team.
• Strong analytical and problem-solving skills, including the ability to understand and critique requirements.

Qualifications and Experience:

• Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 5 years of Software QA experience in a software/technology environment is required, 2 years of which should be in a QA management role.
• In the event that a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 8 years of Software QA management experience in a software/technology environment, 2 years of which should be in a QA management role.
• Experience managing testing throughout the SDLC (development testing, unit testing, API testing, performance testing, system testing etc.).
• Strong experience with Python, Java and/or other programming languages.
• Experience with Jenkins or other Continuous Integration applications will be an advantage.
• Understanding of configuration management and version control.
• Strong knowledge of software QA methodologies, tools, and processes.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of SQL and scripting.
• Experience testing and administering in Linux and other Unix environments.
• Experience with unit test frameworks.
• Experience with performance and/or security testing will be an advantage.
• Experience with selenium, appium.
• Experience with Robot Framework will be an advantage.
• Flexibility to learn new technologies and explore new tools.
• Understanding of configuration management and version control.
• Experience in installing, upgrading, configuring and verifying (smoke tests) virtualized testing environments (VMs).

Let’s talk about life @ Takealot Group

• The power is in your hands : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working : Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme : We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times : Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount : Millions of products across 28 departments. What more could you ask for?
• Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job : Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Tech stack (for days) : ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking : No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above you are an Extraordinary Mind. Apply today!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

Introduction

We are seeking a skilled Quality Assurance Manager to join our esteemed team.

About the Company :

We are a leader in marketing data generation and distribution, proudly based in South Africa. With over 20 years of industry experience, we have expanded across Africa and the United States, generating over 20 million customers and maintaining a flow of at least 600,000 leads monthly. Our clients include Financial Services, Banking, Debt Consolidation, Telecommunications, and Lending industries.

In 2023, we diversified into the US market, focusing on Lending (B2C and B2B), Healthcare, and Debt Settlement industries. Our US operations are part of an aggressive growth strategy using a lean, asset-light business model, aiming to become our largest market within three years.

Our core value is connection, facilitated through our innovative distribution platform that links clients to customers using smart data and world-class technology—delivering the right product at the right moment.

Job Overview :

The QA Manager will oversee quality assurance processes across our local and US branches and BPO partners, ensuring products and services meet quality standards. The role involves developing QA strategies, monitoring calls, and collaborating with stakeholders to improve quality and customer satisfaction.

Key Duties and Responsibilities :

1. Develop and implement a comprehensive QA strategy aligned with organizational and client needs.
2. Establish quality metrics and benchmarks to measure performance.
3. Lead, mentor, and train QA teams externally to ensure high performance and professional growth.
4. Conduct regular performance reviews and provide constructive feedback.
5. Define and maintain quality standards and processes.
6. Ensure compliance with US industry regulations and internal policies.
7. Investigate service failures to identify root causes and develop corrective and preventive actions.
8. Collaborate with product development, production, and customer service teams to embed quality into all operations.
9. Facilitate communication regarding quality issues and improvements across departments.

Experience :

1. Minimum of 3 years QA experience.
2. Leadership skills with team management and mentorship experience.
3. Proficiency in QA methodologies, tools, and processes.
4. Knowledge of Quality Management Systems (QMS).
5. Strong analytical, problem-solving, and communication skills.
6. Experience in BPO environments; international experience in the USA is a plus.
7. Familiarity with statistical analysis tools and methodologies.

Other :

Overtime may be required during peak periods or product launches.

If you meet the minimum requirements, please share your CV with us. If you do not hear from us within two weeks, please consider your application unsuccessful.

Required Experience : Manager

Key Skills : English, Helpdesk, Asset Management, Data Mining, Control Engineering, etc.

Employment Type : Full-Time

Vacancy : 1