165 Qa Manager jobs in South Africa

Job title:
QA Manager

Reporting to:
Head of Engineering

Location:
Cape Town

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they lov

e.If you're looking for a new place to call 'home' that believes in the potential of the broader SME landscape in South Africa and a place where you'll work with awesome people - then Lula's the place for you

We're making business banking fast, human, Lula

CULTURE CODE

We embrace
C
uriosity

We win as
O
ne

We're
D
riven by Purpose

We
E
xecute with Ambition

OVERALL PURPOSE

We are seeking an experienced QA Engineer Manager to lead, mentor, and grow a team of talented QA engineers. In this pivotal role, you will be a hands-on leader, overseeing quality assurance for multiple product teams and ensuring the highest standards of software quality, and resilience. You'll partner closely with leadership to define and execute comprehensive QA strategies, drive process improvements, work together closely with internal QA team members and foster a culture of quality throughout the entire organization.

Responsibilities will include:

• Lead and Mentor: Guide and support a team of QA engineers, providing professional development, feedback, and mentorship to help them thrive in their careers.
• Strategic Planning: Collaborate with product, engineering, and other relevant stakeholders to define, implement, and align on quarterly and long-term QA strategies and goals.
• Hands-On Contribution: Actively participate in the test planning, execution, Product releases and automation efforts, providing direct support to your team, especially during critical project phases.
• Process and Operational Excellence: Drive the adoption of best practices in testing methodologies and automation. Oversee the day-to-day operations of the QA team, including resource allocation, budget management, and continuous improvement of our toolchain.
• Project Oversight: Monitor, analyse, and report on key QA metrics and project status to ensure clear communication with all stakeholders.
• Cross-Functional Collaboration: Partner closely with developers and product managers to ensure a shared understanding of quality requirements and deliverables.

THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR

• 7+ years in Quality Assurance, with a minimum of 3 years in a leadership or management role.
• Strong background in the software development life cycle (SDLC), testing methodologies, and core QA principles.
• Proven, hands-on experience with test automation frameworks and tools such as Selenium, Python, and Playwright.
• Demonstrated ability to manage and optimize QA operations, including budget forecasting, resource planning, and the selection and maintenance of a robust QA tool chain.
• Experience integrating QA processes and automation into continuous integration and continuous delivery (CI/CD) pipelines.
• The ability to analyse team data and metrics to assess performance, identify work gaps, and ensure a high standard of work quality.
• Experience in reviewing and providing feedback on test cases to ensure comprehensive coverage and accuracy.
• Excellent verbal and written communication skills with the ability to effectively collaborate with diverse teams and stakeholders.
• Strong analytical and problem-solving skills with a keen attention to detail.
• The ability to manage the QA needs of multiple concurrent projects in a fast-paced, dynamic environment.Experience working in a regulated environment (like fintech or banking) is a strong plus.

WHO YOU ARE

• You are a pragmatic and inspiring leader who knows how to balance the need for speed with a deep commitment to quality.
• You foster a culture of psychological safety, where your team feels empowered to raise concerns and learn from mistakes.
• You are a natural coach and mentor, passionate about developing the skills of your engineers.
• You are data-driven, using metrics not just to report, but to tell a story and drive meaningful improv
  ements.

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent
checks.

Job Summary / Overview

The Senior Quality Manager role is to drive the highest possible standards of quality assurance across operational delivery for their region, through the application of robust quality frameworks, best practice approaches and by fostering a culture of high performance, service pride and continuous improvement

Working with key internal and external stakeholders they will drive quality & compliance activity across their cluster, supporting delivery of KPI's and achievement of a superior customer experience through rigorous data analysis with a strong demand on continuous improvement. Their role is also responsible for ensuring our quality processes and procedures are fit for purpose and meet both external and internal requirements, including legal compliance and customer expectations.

The role will oversee the quality teams across their clusters (both B&M and WFH), with objectives centered around establishing the best working methodologies across the spectrum of operational disciplines, aligning with Global BEST Quality standards with robust governance models in place. This involves close scrutiny of operational working practices, policies and procedures, and compliance with legislation and regulatory requirements.

The Site Quality Lead will work closely with the Operations Vice President and Operation Managers for the cluster and all operational teams, including Training and Best Practice Leads.

Key Responsibilities and Accountabilities

Fully accountable for all quality performance across the cluster of sites, including adherence and application of appropriate quality standards and frameworks for each line of business/client area, achievement of relevant quality output measures, completion of required volumes of quality monitors, and any other KPI as set;

• Ensures alignment to global BEST Quality standards, and drives continuous improvement through utilization of LSS principles;
• Works closely with team of direct reports and internal stakeholders in each site across the cluster including VP / Director, Operation Leads and Training / Onboarding to drive high quality performance and productivity;
• Works closely with the clients in the cluster to fully understand their individual requirements from a quality perspective, and incorporating Teleperformance Quality Standards, translates these into an effective and fit for purpose quality framework;
• Analyses top call drivers' data and works with Quality
• Managers/Analysts and local management teams to utilise these insights and agree focus areas for targeted coaching;
• Conducts monthly audits over all campaigns to ensure compliant processes in place along with quality and operations stakeholders understanding;
• Creates and delivers professional reports to management teams across the cluster on top call drivers, agent quality performance trends, and other relevant measures or insights in order to inform both immediate and future strategic actions required to increase quality performance across the business area;
• Works closely with the local management teams and Quality Manager/Analysts to participate in DMAIC meetings and implement effective action plans to improve quality and related metrics;
• Attends client MBRs and QBRs as required to present information relating to quality performance and other analysis completed, and the insights derived, to ensure client confidence in our approach to driving high quality performance as well as offering recommendations for future strategies;
• Evaluates quality monitoring approaches, business processes, and customer expectations relative to the business areas in the cluster, to ensure quality processes and procedures are effective and meeting the needs of the programmes/clients;
• Supports delivery of any changes to quality measures or focus areas as required by the client, department or business operations area, in a professional manner;
• Identifies opportunities for continuous improvement to the customer experience, quality monitoring or evaluation techniques or other factors which may improve quality performance overall, and discusses these with internal stakeholders before trialling / implementing new methods or process changes;
• Attends internal & external call calibration sessions;
• Line manages any Quality Managers in the cluster, and Quality Analysts for business areas without a dedicated Quality Manager;
• Ensures the Quality Managers/Analysts in sites across their cluster are executing the minimum number of observations/monitors and feedback sessions required per agent per week/month according to the client's request or TP internal standards;
• Ensures all quality evaluations are completed by the Quality Analysts within the timescales required (as set out locally);
• Analyses adherence to quality policies, procedures and metrics as defined by the client, by auditing/supporting the Quality Manager to audit Quality Analyst evaluations of agent interactions with customers;
• Carries out observations of Quality Analysts delivering agent coaching sessions to ensure appropriate feedback is being given and coaching is being delivered in accordance with internal TP standards and approaches;
• Manages the performance of the Quality Managers/Analysts across all deliverables and KPIs, and implements the necessary coaching, support, guidance and development as required to drive high performance, or manage underperformance as necessary;
• Demonstrates subject matter expertise for client's products, services and policies (for LOBs without a dedicated Quality Manager) to enable effective quality coaching and support for agents and Analysts;
• Provides leadership and clear direction, whilst actively engaging and supporting the ongoing development and coaching of team members to ensure optimum performance;
• Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures;
• Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safe working environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace;
• Drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively;
• Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction;
• Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices in your team/department/business area;
• Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each direct report, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed;
• Ensures Quality Managers are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied;
• Adopts the Teleperformance management ethos of "Acknowledge, Support, Move on" to ensure all direct reports receive ample help and encouragement to succeed, before management steps are required to resolve any problems with performance, behaviours, and attendance;
• Demonstrates expertise on Teleperformance's Quality departmental tools, service offerings and processes, to confidently talk about these options to prospective new clients / assist in bid work for new business;
• Other duties as assigned.

Competencies and Specific Skills

• Excellent communication skills
• Excellent eye for detail
• Flexibility
• Planning and organising skills
• Sound reasoning & judgement
• Excellent leadership and management skills
• Lead by example / integrity
• Commercially aware
• Coaching focus
• Product knowledge and understanding
• Customer service oriented
• Excellent time management skills
• Transaction monitoring
• Supportive & compassionate
• Problem solving skills
• Analytical abilities
• Adaptability
• Resilient
• Self-motivated
• Team building skills
• Continuous improvement mindset
• Stakeholder management / relationship building

Main Job Requirements

• Education and Specific Training
• BEST Quality Assurance standards (will be provided on appointment)
• Minimum of 2 year's management experience in a contact centre environment, preferably in a Quality based role
• Special Certifications: Lean Six Sigma certification at Green Belt level, preferred

Required Skills

• Good computer skills
• Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
• Proficient use of TP and client systems, as well as ability to navigate call recording systems, such as NICE
• Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred
• Speech analytics experience/skills preferable
• Language skills required – Native English language speaker / other as defined for specific campaign needs

Johannesburg South

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us

YOUR DAY TO DAY LIFE

We are looking for a Pharma QA Manager in ZAF. Your mission will be to:

A highly skilled and detail-oriented Quality Assurance (QA) Manager is required to lead and oversee the QA operations within our pharmaceutical analytical test laboratory facility. The QA Manager is responsible for ensuring all procedures meet internal and external compliance standards, regulatory requirements (SAHPRA, PIC/S, WHO), and align with current Good Manufacturing Practices (cGMP) including current Good Laboratory Practices (cGLP). This role is critical to maintaining the integrity of data and the accuracy of reported analytical results.

Key Responsibilities

Quality Systems Oversight

Develop, implement, and maintain a suitably comprehensive Pharmaceutical Quality System (PQS) that aligns with the size and complexities of the company's activities

Oversee document control incorporating data integrity principles, quality risk management process, change management process, deviation management, CAPA system processes (including root cause analysis) and a comprehensive effectiveness check verification process

Manage the various QA programs – Supplier Management; Facility, Utility and Equipment Qualification, Validation (including cleaning, computer systems validation & analytical method transfer with verification where applicable), Calibration and preventative maintenance / requalification; Environmental mapping studies; Self-inspection, Quality Management reviews

Manage the Contract Giver program – facilitate external inspections; review and approval of Technical Quality Agreements; provision of documentation and data required for their records &/or for regulatory dossier variations

Compliance & Regulatory

Ensure facility and processes comply with applicable regulatory standards (SAHPRA, PIC/S, WHO)

Manage the master compliance documentation (SMF, Organogram, Quality Manual, VMP, Facility floor plans), Standard Operating Procedures (SOPs) and associated records / forms / protocols with maintenance of a controlled inventory / register of all documents

Manage the qualification and approval process for Laboratory personnel and personnel training programs, ensure training schedules are compiled and adhered to and conduct performance reviews

Manage Section 22A applications for controlled substances and ensure that the Responsible Person is suitability trained and appointed

Prepare for, coordinate, attend and respond to regulatory health authority inspections

Maintain awareness of evolving global regulatory requirements and implement changes accordingly

Product Release & Review

Review QC analytical records and approve product release of COA

Review complaints and OOS / OOT investigations

The point of contact for communication in case of clarification / queries

Team Leadership

Lead and manage QA team members, providing mentorship and performance evaluations

Organise practical training programs to ensure employee competency in quality assurance

Foster a culture of continuous improvement and quality excellence

Continuous Improvement

Identify process gaps and implement initiatives to improve quality, efficiency, and compliance

Include a focussed approach to maturing the PQS

Compile Quality Management Review reports based on quality metrics and report these to senior management together with proposed continuous improvement initiatives

This position is based in Ormonde Johannesburg.

Send your CV to za- with QUALITY ASSURANCE MANAGER – Ormonde in the subject line. The closing date for applications is Wednesday, 15 October 2025. Only applications via the above EMAIL will be considered.

Should you not hear from us within 14 working days, please consider your

application unsuccessful.

The advertised position is an EE position and we welcome applications from people with disabilities.

YOUR PROFILE

Qualifications

Bachelor's or Master's degree in Chemistry, Biochemistry, or related scientific field

Minimum 5 years' experience in pharmaceutical quality assurance, including managerial responsibilities

Strong knowledge of cGMP, including GLP and relevant regulatory guidelines

Proven experience in managing external regulatory inspections from health authorities and contractual requirements

Experience with preparation and management of a departmental budget

Preferred Experience

Experience in a manufacturing facility &/or in QC Laboratories

Certified lead auditor or prior auditing qualification

Experience in advanced chromatography analytical procedures

Experience with electronic platforms (e.g., LIMS, Empower software, various QMS databases)

Experience in use of MS Office/ Google Workspace

Personal Characteristics

Excellent analytical, problem-solving, and decision-making skills

Strong leadership, communication, and interpersonal skills

Above average attention to detail

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

Job Title: Quality Control (QC) Analyst

Location: Cape Town, Ndabeni

Contract Type: Permanent

About the Role:

Barrs Pharmaceutical Industries (Pty) Ltd is seeking a skilled and experienced Quality Control Analyst to join our Quality team. This role is key in ensuring the highest quality standards for our raw materials, in-process samples, and finished products.

Key Responsibilities:

• Conduct raw material, in-process, stability, and finished product testing.
• Perform analytical and microbiological testing in compliance with SOPs and GMP standards.
• Operate and maintain laboratory equipment including HPLC, density meter, pH meter, potentiometer, Karl Fischer, conductivity meter, and other analytical instruments.
• Prepare, record, and interpret test results accurately and on time.
• Support continuous improvement in QC processes and maintain laboratory documentation.
• Assist in investigations, deviations, and reporting as required.

Qualifications & Experience:

• Tertiary qualification in Chemistry, Biotechnology, Microbiology or a related field.
• 3–4 years' experience as a QC Analyst in the pharmaceutical or manufacturing industry.
• Hands-on experience with raw material testing, analytical chemistry, microbiology, and stability testing.
• Proficiency in operating HPLC and other key analytical equipment.
• Strong knowledge of GMP, GLP, and regulatory compliance.

Key Competencies:

• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and reporting skills.

How to Apply:

Interested candidates are invited to submit their CV and supporting documents to

Closing date: 19 September 2025

Please note: Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after the closing date of applications, please consider your application unsuccessful.

Fine Chemicals requires the services of a
Responsible Pharmacist & QA Manager.
To qualify for these positions the most suitable candidates must fulfill the following requirements

JOB SPECIFICATIONS:

• Minimum requirement BPharm Degree
• A minimum of 3-5 years of Manufacturing and Quality experience is needed
• A minimum of 5-10 years of Management experience in Pharmaceutical, API, or medical device manufacturing facilities.
• Must have 3-5 years of Management/Supervisory experience
• Must be registered with the Pharmacy Council
• Must have completed Internship & Community Service
• Must have experience in validation processes and requirements
• Must have internal and overseas vendor auditing experience.
• Sound knowledge of GMP regulations (European, US, UK, WHO, PICS).
• Knowledge of other pharmaceutical and scientific standards (ICH, Pharmacopoeia etc.)
• Knowledge and understanding of Quality Management Systems in pharmaceutical and related industries.
• Must have had exposure to international pharmaceutical practices.
• Knowledge of engineering systems as relates to utilities and equipment in facilities.
• Sound knowledge of manufacturing products and processes.
• Knowledge of packaging technology is an advantage.
• Microbiological experience would be advantageous
• Product registration experience would advantageous
• Computer proficiency in MS Office and SAP.

BASIC JOB FUNCTIONS (Brief Summary)

• SAHPRA Permit Applications
• Obtaining the necessary permits for import and export of Specified Schedule 5 and Schedule Substances.
• Host customer and regulatory audits on behalf of Fine Chemicals.
• Technical, supply, and quality agreements are completed accurately and timeously.
• Ensure annual renewal takes place with the South African Pharmacy Council (SAPC)
• Ensure that Management Review (QSMR)of the Quality System is conducted periodically.
• Suitable systems exist for the management of SOPs, change control, deviations are investigated and resolved, CAPA is raised where appropriate, and review and approval of all quality-related documents.
• Systems are managed to ensure compliance with standards in QSMR meetings.
• Establish policies and procedures concerning acts performed and services provided in the company relating to scheduled substance.
• Ensure that there is an effective system for the release/rejection of all APIs/intermediates for use outside the control of FCC.
• To ensure legal compliance to all Acts, i.e. the Pharmacy Act (Act No 53 of 1974, as amended) and the Medicines and Related Substance Control Act (Act 101 of 1965, as amended)
• To carry out the duties of a Responsible Pharmacist in accordance with Regulations 28 of the Pharmacy Act
• To act responsibly in the practice of pharmacist in accordance with operational requirements of the business
• Initiate, compose, implement, and regularly update all documentation related to the Quality Unit.
• Train appropriate personnel in SOP's and other relevant areas.
• Administer and conduct internal audits.
• Participate in the batch release process by ensuring adherence of products to GMP guidelines.
• Manage and maintain the Quality Management System.
• Manage and control staff and other resources as required to meet the objectives of the Quality Unit and FCC.
• Adhere to and promote compliance with H&S regulations.
• Conduct supplier audits and participate in vendor management processes.

PERSONAL ATTRIBUTES (Brief Summary)

• Good organizational skills, proven leadership skills, and self-driven.
• Exceptional attention to detail and accuracy.
• Excellent report writing and document reviewing skills.
• Uncompromising individual integrity and work ethic.
• Exercise interpersonal skills, communication, training, and problem-solving skills to optimize team performance.
• Demonstrate initiative and apply advanced concepts
• Proven leadership skills, self-driven and motivated.

Suitably qualified applicants are invited to submit their CV's online on or before the specified date. Preference will be given to applicants from designated groups in accordance with laws governing employment equity, where such laws are applicable to the Aspen entity that will employ the successful candidate. If you have not heard from the HR department within 30 days of this advert closing, please consider your application unsuccessful.

Fine Chemicals requires the services of a Responsible Pharmacist & QA Manager. To qualify for these positions the most suitable candidates must fulfill the following requirements

JOB SPECIFICATIONS:

• Minimum requirement BPharm Degree


• A minimum of 3-5 years of Manufacturing and Quality experience is needed


• A minimum of 5-10 years of Management experience in Pharmaceutical, API, or medical device manufacturing facilities.


• Must have 3-5 years of Management/Supervisory experience


• Must be registered with the Pharmacy Council


• Must have completed Internship & Community Service


• Must have experience in validation processes and requirements


• Must have internal and overseas vendor auditing experience.


• Sound knowledge of GMP regulations (European, US, UK, WHO, PICS).


• Knowledge of other pharmaceutical and scientific standards (ICH, Pharmacopoeia etc.)


• Knowledge and understanding of Quality Management Systems in pharmaceutical and related industries.


• Must have had exposure to international pharmaceutical practices.


• Knowledge of engineering systems as relates to utilities and equipment in facilities.


• Sound knowledge of manufacturing products and processes.


• Knowledge of packaging technology is an advantage.


• Microbiological experience would be advantageous


• Product registration experience would advantageous


• Computer proficiency in MS Office and SAP.

BASIC JOB FUNCTIONS (Brief Summary)

• SAHPRA Permit Applications


• Obtaining the necessary permits for import and export of Specified Schedule 5 and Schedule Substances.


• Host customer and regulatory audits on behalf of Fine Chemicals.


• Technical, supply, and quality agreements are completed accurately and timeously.


• Ensure annual renewal takes place with the South African Pharmacy Council (SAPC)


• Ensure that Management Review (QSMR)of the Quality System is conducted periodically.


• Suitable systems exist for the management of SOPs, change control, deviations are investigated and resolved, CAPA is raised where appropriate, and review and approval of all quality-related documents.


• Systems are managed to ensure compliance with standards in QSMR meetings.


• Establish policies and procedures concerning acts performed and services provided in the company relating to scheduled substance.


• Ensure that there is an effective system for the release/rejection of all APIs/intermediates for use outside the control of FCC.


• To ensure legal compliance to all Acts, i.e. the Pharmacy Act (Act No 53 of 1974, as amended) and the Medicines and Related Substance Control Act (Act 101 of 1965, as amended)


• To carry out the duties of a Responsible Pharmacist in accordance with Regulations 28 of the Pharmacy Act


• To act responsibly in the practice of pharmacist in accordance with operational requirements of the business


• Initiate, compose, implement, and regularly update all documentation related to the Quality Unit.


• Train appropriate personnel in SOP’s and other relevant areas.


• Administer and conduct internal audits.


• Participate in the batch release process by ensuring adherence of products to GMP guidelines.


• Manage and maintain the Quality Management System.


• Manage and control staff and other resources as required to meet the objectives of the Quality Unit and FCC.


• Adhere to and promote compliance with H&S regulations.


• Conduct supplier audits and participate in vendor management processes.

PERSONAL ATTRIBUTES (Brief Summary)

• Good organizational skills, proven leadership skills, and self-driven.


• Exceptional attention to detail and accuracy.


• Excellent report writing and document reviewing skills.


• Uncompromising individual integrity and work ethic.


• Exercise interpersonal skills, communication, training, and problem-solving skills to optimize team performance.


• Demonstrate initiative and apply advanced concepts


• Proven leadership skills, self-driven and motivated. 

Suitably qualified applicants are invited to submit their CV’s online on or before the specified date. Preference will be given to applicants from designated groups in accordance with laws governing employment equity, where such laws are applicable to the Aspen entity that will employ the successful candidate. If you have not heard from the HR department within 30 days of this advert closing, please consider your application unsuccessful.

• Carry out and oversee quality inspections during all production stages
• Ensure compliance with internal standards and customer requirements
• Collaborate with production teams to address and resolve quality issues
• Train and mentor junior Quality Control staff
• Maintain accurate quality records and inspection reports
• Identify trends and support quality improvement initiatives
• Provide hands-on support on the shop floor
• Liaise with other departments to ensure consistent quality practices
• Investigate root causes of defects and recommend corrective actions
• Monitor production processes for adherence to quality protocols
• Participate in internal and external quality audits
• Assist in updating and developing quality control procedures
• Promote a culture of excellence and continuous improvement
• Support the development and implementation of new quality initiatives
• Communicate quality expectations to the wider team

• Relevant qualification in quality management or related field
• Minimum 3 years experience in quality control, preferably in furniture or manufacturing
• Experience with leather and fabric upholstery (advantageous)
• Previous supervisory or mentoring experience
• Strong understanding of quality control standards and procedures

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

Please read on to see if you meet the minimum criteria.

EE: Open

Minimum Requirements:

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years' experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

Experience Required:

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

Skills Required:

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

For more information please contact:

Ergasia Placements

Job Title: Quality Control Manager

Company: D&B Industrial

Location: Durban / Richards Bay, KwaZulu-Natal

Employment Type: Full-Time

About the Role

D&B Industrial is seeking an experienced and detail-oriented Quality Control (QC) Manager to oversee all aspects of quality assurance and control across our projects. The successful candidate will be responsible for implementing and maintaining quality systems, ensuring compliance with client and industry standards, and driving continuous improvement throughout the organization.

This role requires regular travel between Durban and Richards Bay, with site visits and inspections forming a key part of the position.

Key Responsibilities

• Develop, implement, and manage the company's Quality Control and Assurance systems.
• Oversee and coordinate all project QA/QC activities to ensure compliance with applicable specifications, codes, and standards.
• Review and approve quality documentation, inspection reports, and material certifications.
• Manage a team of inspectors and quality personnel, ensuring consistent and accurate reporting.
• Conduct internal and external audits to verify adherence to company and client requirements.
• Liaise with clients, contractors, and suppliers on quality-related matters.
• Lead root cause analysis and implement corrective and preventive actions for non-conformances.
• Maintain detailed quality records and ensure traceability of all project documentation.
• Provide training and guidance to team members on quality processes and procedures.
• Ensure all health, safety, and environmental standards are upheld during project execution.

Minimum Requirements

• National Diploma or Degree in Engineering, Quality Management, or a related field.
• Minimum 5 years' experience in Quality Control Management within the industrial, construction, or coating sectors.
• NACE, ISO 9001 Lead Auditor, or similar QA/QC certifications will be advantageous.
• Strong understanding of industry standards (ISO, ASTM, SSPC, etc.).
• Excellent leadership, communication, and organizational skills.
• Proficient in Microsoft Office Suite and familiar with digital quality management systems.
• Valid driver's license and willingness to travel between Durban and Richards Bay.

Personal Attributes

• Strong attention to detail with a results-driven mindset.
• Professional, reliable, and committed to maintaining the highest standards of quality.
• Strong analytical and problem-solving abilities.
• Excellent leadership and team management capabilities.
• Ability to work under pressure and meet strict deadlines.

How to Apply

Interested candidates are invited to send their CV along with salary expectations to:

Please include "Quality Control Manager Application" in the email subject line.

Job Types: Full-time, Permanent

Work Location: In person