388 Qa Specialists jobs in South Africa

The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business objectives.

Key Responsibilities

• Quality Strategy and Management
• Develop and implement a comprehensive QA framework to monitor and enhance service quality across campaigns.
• Establish quality metrics and standards tailored to client requirements and business goals.
• Align QA processes with industry best practices and regulatory standards.
• Recruit, train, and manage QA analysts and supervisors, ensuring the team has the skills and resources to excel.
• Conduct regular coaching and calibration sessions to maintain consistency in evaluations.
• Foster a culture of accountability, teamwork, and continuous improvement within the QA department.
• Monitoring and Reporting
• Oversee quality audits, call monitoring, and other performance evaluation processes to identify trends and improvement opportunities.
• Analyze quality data and provide actionable insights to operations and leadership.
• Prepare and present regular reports on quality performance, including root cause analysis and recommendations.
• Collaboration and Stakeholder Engagement
• Work closely with operations, training, and client teams to align quality standards and address service gaps.
• Provide feedback to training teams to address knowledge and skill gaps identified through QA processes.
• Act as a point of contact for clients on quality-related matters, ensuring their expectations are met or exceeded.
• Identify process inefficiencies and collaborate with teams to implement corrective actions.
• Introduce and leverage AI tools, speech analytics, and other technologies to enhance quality monitoring and reporting.
• Stay updated on industry trends and innovations to ensure QA processes remain competitive and effective.

Key Qualifications and Skills .

Experience

• 3+ years of quality assurance experience, with at least 2 years in a management role in the BPO industry.
• Proven track record of managing QA frameworks across multiple campaigns or verticals.

Skills

• Strong analytical skills with the ability to interpret and present data-driven insights.
• Exceptional communication and interpersonal skills for managing cross-functional teams and clients.
• Proficiency in QA tools, CRM systems, and reporting platforms.
• Leadership and conflict resolution skills to manage diverse teams and address performance issues effectively.

The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business objectives.

Key Responsibilities

• Quality Strategy and Management
• Develop and implement a comprehensive QA framework to monitor and enhance service quality across campaigns.
• Establish quality metrics and standards tailored to client requirements and business goals.
• Align QA processes with industry best practices and regulatory standards.
• Recruit, train, and manage QA analysts and supervisors, ensuring the team has the skills and resources to excel.
• Conduct regular coaching and calibration sessions to maintain consistency in evaluations.
• Foster a culture of accountability, teamwork, and continuous improvement within the QA department.
• Monitoring and Reporting
• Oversee quality audits, call monitoring, and other performance evaluation processes to identify trends and improvement opportunities.
• Analyze quality data and provide actionable insights to operations and leadership.
• Prepare and present regular reports on quality performance, including root cause analysis and recommendations.
• Collaboration and Stakeholder Engagement
• Work closely with operations, training, and client teams to align quality standards and address service gaps.
• Provide feedback to training teams to address knowledge and skill gaps identified through QA processes.
• Act as a point of contact for clients on quality-related matters, ensuring their expectations are met or exceeded.
• Identify process inefficiencies and collaborate with teams to implement corrective actions.
• Introduce and leverage AI tools, speech analytics, and other technologies to enhance quality monitoring and reporting.
• Stay updated on industry trends and innovations to ensure QA processes remain competitive and effective.

Key Qualifications and Skills .

Experience

• 3+ years of quality assurance experience, with at least 2 years in a management role in the BPO industry.
• Proven track record of managing QA frameworks across multiple campaigns or verticals.

Skills

• Strong analytical skills with the ability to interpret and present data-driven insights.
• Exceptional communication and interpersonal skills for managing cross-functional teams and clients.
• Proficiency in QA tools, CRM systems, and reporting platforms.
• Leadership and conflict resolution skills to manage diverse teams and address performance issues effectively.

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• Expertise in qualification of below process and equipment’s:
  
  

• To handle the designing and reviewing of qualification activity of process equipment’s like vial washing, tunnel sterilizer, filling machine, capping machine, Lyophilizer loading and unloading system, Lyophilizer, filtration skid, and isolators, VHP passbox, manufacturing skid, suspension manufacturing skid, CIP SIP skid for manufacturing and filtration equipment’s, dispensing isolators, manufacturing isolators, pH meter, DO meter, integrity tester, Autoclave, Terminal sterilizer, ultrasonication machine, GMP washer, external washing machine, leak test and X ray inspection machine, packing equipment’s etc.
• To handle the designing and reviewing of qualification activity of Utility like Pure steam generation and distribution system, Purified water and WFI generation and distribution system, Nitrogen and compressed air generation and distribution system, AHU, FFM, LAF, area, cold storage etc.
• To review qualification protocol of new equipment like, User requirement specification, Design qualification, Installation qualification, Operational qualification, performance
• qualification and Computer system validation and qualification.
• To ensure compliance to cGMP and documentation for various production activities.
• To review new standard operating procedure for qualification activity and also review SOP of process equipment’s.
• To review schedule for qualification activity, calibration activity, updation of status label of qualification activity etc.
• To review the QMS documents like change control, CAPA, risk assessment, deviation etc.
• To involve during communication with vendor and procurement team on procurement to design parts of new equipment’s along with operation and CFT.
• Ensure proper planning, execution of the qualification activity in accordance with the plan and allocation of man power
• Exposure of regulatory auditors like USFDA, EU, ANVISA, CANADA etc
  
  

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• Seniority level Director

• Employment type Full-time

• Job function Quality Assurance
• Industries Pharmaceutical Manufacturing

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Reporting: Technical Executive

Location: Westlake

# of Persons Reporting to this role: 1 Food Technologist, 4 Cleaners, 3 QCs

Key Responsibilities

• Leading the QA/Food Safety Systems implemented at the Gifting Site
• Ensuring that the systems in place for BRCGS, Organics & customer specific standards (WWs SA) are implemented at the site, updated & ensuring audit objectives are met. Procedure updates are done within the integrated systems implemented across CHS sites.
  
  

• Ensure that an adequate food safety and quality system is in place at the Gifting site and ensure that the requirement of the system is adhered to and fully implemented.
• Drive continuous improvement of systems in place at Gifting
• Meet internal quality and food safety team goals / objectives set
• Deadlines of tasks must be met.
  
  

• Staff Supervision – Co-ordinating the team’s activities
• Technical Customer Assistance: Ensure that customer complaint investigations are conducted and reviewed in required times set, Customer Questionnaires, Updating Customer On-line portals. When required liaise with the customer technologists.
• GMP audits & day to day monitoring of GMP practices in the factory: Develop and set quality standards for the factory. Conducting internal audits (GMP audits) & report results in the organisation
• Non-conformances, Corrective Actions: Ensure that there is adequate investigation and managing non-conformances and corrective actions at the site. Where required work with suppliers to resolve Non-conformances.
• Review and update procedures
• Grocery Items Supplier approvals, assist in approvals on raw materials and packaging materials. Keeping the on-line system of suppliers for approval up to date. Reviewing supplier information submitted for supplier approval.
• In-take QC of goods received at site/ Grocery items: Ensuring that the QC procedures are followed, review QC information before release of goods on SYSPRO.
• Shelf life extensions – assist when stock is out of date to review shelf life.
• Testing Schedule: Co-ordinate testing with the spice technologist, ensure registers of testing is kept up to date, check results received & report on results within the organization, check invoices related to testing.
• Allergen officer for site (Ensuring an adequate allergen management system is implemented, conducting allergen validations, ensuring allergen verifications are performed)
• HACCP site team leader for gifting – update and review the HACCP study for groceries/ assembly process at gifting; work with the spice sites HACCP team leaders in updating HACCP study, Updating procedures and documents.
• Work within the collaborative, cross site environment
• Ensure that you attend required meetings, take actions required following meetings
• Ensuring measuring and monitoring devices are calibrated and serviced as needed.
• Co-ordinate close out of audit findings from external audits & co-ordinate site activities linking to external audits
• Providing the Operational Department with support
• Technical day to day problem solving as they arise
• Other tasks include Training, traceability studies/ mass balances, mock recalls
• Projects – run and set up projects as required for the implementation of new requirements or to complete required tasks
• General
• The QA Supervisor will be required to work on a wide range of tasks within the quality assurance department to ensure that the system in place is in accordance with BRCGS requirements. Changes are done within the framework of the systems implemented across CHS business and sites and done within a collaborative environment.
  
  

• Proficient in Microsoft office products (excel, word, outlook)
• Excellent written and verbal communication skills (in particular, in English). Able to effectively communicate with staff at all levels
• Accurate and concise in work to ensure that information provided to others is accurate and clearly understandable
• Good research skills and has the ability to analyse data
• Strong administrative skills
• Presentable
• Strong ability to multitask with an emphasis on collective, collaborative teamwork.
  
  

• B. Tech/ Advanced Diploma in Food Consumer Sciences, B.Tech / Advanced Diploma Food Technology/ B. Sc Food Science / B. Sc Biotechnology or other relevant science related degree. Copies of qualifications must be submitted with a CV
• Minimum 4+ years relevant industry experience
• Prior training & experience in internal auditing, HACCP, BRCGS standards, Internal audit training, FSMA regulations (PCQI individual) will put a candidate at an advantage.
• Proficient in working in Microsoft programs (outlook, excel, word)
• Valid drivers license & Own reliable transport
  
  

• Positive outlook / Can-do attitude
• Time Management Skills
• Detailed orientated
• Highly organized
• Independent
• Self-motivated
• Systematic way of thinking
• Honesty, Integrity & Reliability
• someone who embodies the skills of being a strategic thinker and a good listener and applies them to learning quickly
  
  

Company Description

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate transactions to ensure all required processes and guidelines are followed to deliver the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.

Responsibilities:

1. Complete all assigned transaction evaluations and attend all internal and external calibration sessions as assigned.

Quality Analyst in this role gets to:

1. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
2. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
3. Keep management updated: Relay important information in the form of timely and accurate reports.
4. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Our most successful candidates will have:

• Six months of experience in process transformation.
• Ability to work in MS Office.
• Ability to work in a fast-paced environment.
• Proactive ability in developing trust and professional rapport with employees and team members; work as a team player.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Ramping in Mumbai for 130HC (Go-live)

Our client is in search of a QA Manager with Poultry processing experience to join their team. If you have the necessary technical certifications and experience in quality assurance within industrial poultry processing environments, kindly see the requirements below and apply now!

Minimum Requirements:

• Matric
• Degree in Microbiology/ Food Sciene/Food Technology
• 5 years' experience
• Experience in poultry processing environment

Should you meet the requirements for this position, please email your CV to (Email Address Removed). You can also contact the team on (Phone Number Removed); or visit our website at (URL Removed)
Correspondence will only be conducted with shortlisted candidates. Should you not hear from us in 2 weeks, please consider your application unsuccessful.

Desired Skills:

• Quality
• QA management
• Quality Assurance Management

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree

My client is seeking to hire a QA Tester in Cape Town.

1. Develop comprehensive test plans and scenarios based on software requirements.
2. Create and execute tests on software usability.
3. Perform functional, regression, and integration testing.
4. Analyze test results on errors or bugs, and usability.
5. Prepare reports and documentation on all aspects related to the software testing carried out and report to the design team.
6. Interact with various teams to understand product requirements.
7. Troubleshoot and debug, identifying defects in detail.
8. Participate in design reviews and provide input on requirements, product design, and potential problems.

1. Bachelor’s degree and/or certificates in IT or related field.
2. 1 year of experience in QA testing.
3. Strong communication (written and presentation) skills.
4. Teamwork and collaboration abilities.
5. Troubleshooting skills.
6. Flexibility/adaptability.
7. Time management skills.
8. Problem-solving skills.
9. Ability to work autonomously.
10. Experience in manual testing.
11. Experience in automated testing is a benefit.
12. Familiarity with agile principles and Jira/Confluence is a benefit.

Please Note:
If you have not been contacted within two weeks (post CV submission date), please consider your application unsuccessful.
By applying for this position, you hereby give consent for your personal information to be retained on our database for future employment opportunities and further grant consent for your personal information to be accessed by third parties, strictly for the purposes of recruitment and/or employment purposes. Furthermore, you hereby confirm that any information you have provided is true, correct and up to date.

QA Engineer

Location:

Office based Workshop 17, Cape Town

Job Summary:

We are seeking a diligent and detail-oriented Manual Tester with foundational automation skills who is eager to use their technical skills to test all layers of our SUTs.

This position is ideal for someone who excels in manual testing, has a good grasp of testing at UI, API, and database layers, and is enthusiastic about developing their automation testing experience.

Responsibilities:

1. Create, maintain, and execute detailed manual test cases to ensure software quality
2. Identify, document, and track software defects
3. Collaborate with the development team to understand new features and create corresponding test cases
4. Perform regression testing to validate fixes and enhancements
5. Assist in the development and maintenance of automated test scripts
6. Gradually transition from manual testing to an increased focus on automation
7. Execute automated test cases and analyze the results
8. Report automation results and work with the team to address issues
9. Participate in requirement analysis and review sessions
10. Provide input on quality standards and testing strategies
11. Contribute to the continuous improvement of the QA process
12. Stay updated with the latest testing tools and methodologies

Essential Skills & Experience:

1. Bachelor's degree in computer science, Information Technology, or a related field; or equivalent experience
2. 3 years proven experience as a Manual Tester, including UI, API, and database testing for web and mobile products
3. Basic knowledge of automation testing tools (e.g., Selenium, Appium, Cypress)
4. Understanding of programming languages such as Java, Python, or JavaScript is a plus
5. Familiarity with testing frameworks and test management tools (e.g., JIRA)
6. Strong analytical and problem-solving skills
7. Excellent communication and collaboration abilities
8. Keen attention to detail
9. Ability to work in a fast-paced environment and manage multiple tasks simultaneously
10. Experience with CI/CD pipelines
11. Knowledge of Agile methodologies
12. Testing certifications (e.g., ISTQB, CSTE) are a plus

Note: Surgo (Pty) Ltd considers all applications in terms of its Employment Equity (EE) policy and encourages diversity in its appointments. We welcome applications from people with disabilities and diverse backgrounds. Due to high application volume, if you do not receive feedback within three months, consider your application unsuccessful and reapply. As an APSO member, Surgo (Pty) Ltd does not charge applicants for application fees.

Your CV will be kept on our database for future vacancies. If you do not wish us to retain your CV for other positions, please email .

A well-established manufacturing group is seeking an experienced QA Officer to drive quality assurance processes across all business areas.

Duties & Responsibilities:

• Develop, document, and implement standardised QA processes aligned with ISO standards (ISO 9001, 27001, 14001, 45001, etc.).
• Conduct audits, monitor compliance, and drive continuous improvement initiatives.
• Provide training and ensure company-wide understanding of QA procedures.
• Oversee objective reporting to support business growth and decision-making.
• Work across multiple locations, ensuring standardized and effective QA processes.

Requirements:

• Minimum 3 years of experience in QA process design, auditing, and monitoring in a manufacturing environment.
• Deep understanding of the functions and elements of quality assurance in a manufacturing environment.
• Strong understanding of ISO systems, risk management, and compliance.
• Advanced computer skills (Syspro, Pastel, Excel, Word, PowerPoint).
• National Senior Certificate (NSC) / Matric
• Qualification in Quality Assurance
• Excellent organizational, communication, and leadership skills.
• Ability to work independently while collaborating effectively with teams.