844 Qa Lead jobs in South Africa

Overview

To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Lifecycle. Ensure alignment across Business Analysis, Development, Quality Assurance, and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.

Responsibilities

• To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Lifecycle.
• Ensure alignment across Business Analysis, Development, Quality Assurance, and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.
• Use the automation framework and pre-defined test tools to inspect, analyse, design, develop, and implement re-usable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.
• Good working knowledge of Front End and API automation and Performance Testing (NFT).
• Tools include :
• Selenium / Appium / Healenium, RestAssured and JMeter.
• Use the automation framework and pre-defined test tools to inspect, analyse, design, develop, and implement re-usable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.

Qualifications

• Bachelor’s degree or Diploma in Computer Science or a related field required
• Strong knowledge of the software test management is desired.
• Selenium / Appium / Healenium, RestAssured and JMeter.
• Use the automation framework and pre-defined test tools to inspect, analyse, design, develop, and implement re-usable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.

#J-18808-Ljbffr

Reference: PR -RN-3

Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.
We are looking for a Quality Assurance Lead (QA Lead) to join our financial services client based in Sandton for a 12-months contract role.

Duties & Responsibilities

What you will be doing:

• Liaise with Stakeholders across Group Technology to build a network that will align to the company.
• Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed timelines and within agreed risk parameters.
• Provide advice to clients on quality practices.
• Build and foster deep relationships with Peers, Subject Matter Experts, Developers, Product Owner, and other Stakeholders through honest communication which aligns to the company Values.
• Build a deep understanding of the domain in order to contribute to the ongoing value proposition.
• Work closely with Quality Assurance Leads, Practice Leads, Developers, Architects, Product Owner, and other Stakeholders to meet the expectations of our clients.
• Participate in the overall PI planning and the squad deliverables including capacity estimation and interdependencies.
• Obtain and review relevant artifacts from stakeholders (e.g., technical landscape, architecture design, technology roadmaps).
• Create the Test Strategy, approach, or plan and ensure alignment to the squad objectives.
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories, and epics that can be delivered.
• Ensure all committed user stories and acceptance criteria are tested for the specific release ensuring quality is not compromised.
• Participate in the backlog grooming and in the sprint planning.
• Participate in the daily stand-up where necessary, manage the issues raised by the Software Quality & Test Engineers and raise relevant associated risks.
• Encourage the Software Quality & Test Engineers to collaborate across squads to ensure efficient implementation of deliverables and ensure automation governance is adhered to by all.
• Perform pull requests and ensure all feature branches are committed to Master.
• Review that the test automation solution meets the architectural and development standards that are reusable and scalable.
• Challenge the business and technology solutions in alignment with client value proposition.
• Ensure integration into and continuous test automation execution on DevOps pipelines.
• Work with the Enterprise Quality Assurance Practice Lead on the metrics and reporting to communicate quality engineering practices.
• Ensure the defect management process is adhered to by the Software Quality & Test Engineers.
• Ensure artifacts are easily obtainable by storing all relevant artifacts in the repository.
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our clients.
• Encourage Peer reviews of the QA artifacts.
• Understand and manage own demand based on expected timelines articulated by the line management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and their application within the company ecosystem.
• Seek ongoing improvements in technical capabilities.
• Ensure alignment of solutions with emerging technologies and impact on company technologies.
• Mentor the Engineers within the team to improve their technical capabilities.
• Provide input into the documentation of standards & quality practices for Quality engineering for the organization's current and future technological architecture.
• Provide input into performance management of team members (e.g., performance contracts, development plans, poor performance and improvement plans, and review).
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organization and assist with prioritization).
• Support the achievement of the business strategy, objectives, and values.
• Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Seek opportunities to improve business processes, models, and systems through agile thinking.

What we are looking for:

• Completed IT / BSc degree or other related fields.
• 7 – 10 years experience as QA Lead or Test Analyst.
• Good working knowledge of Front End and API automation as well as Performance Testing (NFT).
• Tools include Selenium/Appium/Healenium, RestAssured, and JMeter.

Please note that if you do not hear from us within 3 weeks, consider your application unsuccessful.
Please note that most of our positions are remote; however, candidates should be residing within traveling distance as circumstances of the opportunity can change.

Package & Remuneration

Monthly

#J-18808-Ljbffr

Reference: PR -RN-3 Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Quality Assurance Lead (QA Lead) to join our financial services client based in Sandton for a 12-months contract role. Duties & Responsibilities What you will be doing: Liaise with Stakeholders across Group Technology to build a network that will align to the company. Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed timelines and within agreed risk parameters. Provide advice to clients on quality practices. Build and foster deep relationships with Peers, Subject Matter Experts, Developers, Product Owner, and other Stakeholders through honest communication which aligns to the company Values. Build a deep understanding of the domain in order to contribute to the ongoing value proposition. Work closely with Quality Assurance Leads, Practice Leads, Developers, Architects, Product Owner, and other Stakeholders to meet the expectations of our clients. Participate in the overall PI planning and the squad deliverables including capacity estimation and interdependencies. Obtain and review relevant artifacts from stakeholders (e.g., technical landscape, architecture design, technology roadmaps). Create the Test Strategy, approach, or plan and ensure alignment to the squad objectives. Contribute to the systematic breakdown of the business needs into manageable feature(s), stories, and epics that can be delivered. Ensure all committed user stories and acceptance criteria are tested for the specific release ensuring quality is not compromised. Participate in the backlog grooming and in the sprint planning. Participate in the daily stand-up where necessary, manage the issues raised by the Software Quality & Test Engineers and raise relevant associated risks. Encourage the Software Quality & Test Engineers to collaborate across squads to ensure efficient implementation of deliverables and ensure automation governance is adhered to by all. Perform pull requests and ensure all feature branches are committed to Master. Review that the test automation solution meets the architectural and development standards that are reusable and scalable. Challenge the business and technology solutions in alignment with client value proposition. Ensure integration into and continuous test automation execution on Dev Ops pipelines. Work with the Enterprise Quality Assurance Practice Lead on the metrics and reporting to communicate quality engineering practices. Ensure the defect management process is adhered to by the Software Quality & Test Engineers. Ensure artifacts are easily obtainable by storing all relevant artifacts in the repository. Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our clients. Encourage Peer reviews of the QA artifacts. Understand and manage own demand based on expected timelines articulated by the line management and project expectations. Collaborate with Peers and industry experts to understand technical advances and their application within the company ecosystem. Seek ongoing improvements in technical capabilities. Ensure alignment of solutions with emerging technologies and impact on company technologies. Mentor the Engineers within the team to improve their technical capabilities. Provide input into the documentation of standards & quality practices for Quality engineering for the organization's current and future technological architecture. Provide input into performance management of team members (e.g., performance contracts, development plans, poor performance and improvement plans, and review). Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organization and assist with prioritization). Support the achievement of the business strategy, objectives, and values. Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations. Seek opportunities to improve business processes, models, and systems through agile thinking. What we are looking for: Completed IT / BSc degree or other related fields. 7 – 10 years experience as QA Lead or Test Analyst. Good working knowledge of Front End and API automation as well as Performance Testing (NFT). Tools include Selenium/Appium/Healenium, Rest Assured, and JMeter. Please note that if you do not hear from us within 3 weeks, consider your application unsuccessful.Please note that most of our positions are remote; however, candidates should be residing within traveling distance as circumstances of the opportunity can change. Package & Remuneration Monthly #J-18808-Ljbffr

Collinson City of Cape Town, Western Cape, South Africa

Join or sign in to find your next job

Join to apply for the QA Automation Lead role at Collinson

Collinson City of Cape Town, Western Cape, South Africa

Join to apply for the QA Automation Lead role at Collinson

Direct message the job poster from Collinson

Talent Partner at Collinson Group Powered by Chapter2

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

Purpose of the job

We’re looking for a QA Automation Lead who’s passionate about quality; not just as a phase, but as a core part of how great software gets built. In this role, you’ll help shape what “great” looks like across our engineering teams, including setting test standards, supporting engineers and making sure quality is everyone’s responsibility.

You’ll be embedded in a collaborative environment where software is shipped fast, iteratively, and often. Your work will focus on making sure things don’t just work but work well together. You’ll bring clarity, structure and confidence to the way we test by balancing automation with human insight and keeping the end-user in mind.

Your role would straddle multiple engineering squads, supporting with not just the QA strategy, but personally leading the automated testing efforts as well. You’ll bring your considerable knowledge of test automation to help us build new products that are reliable, performant, and resilient.

If you’re curious, love asking the awkward questions, and want to support software engineers build and iterate quickly, you’ll thrive here.

Key Responsibilities

• Define and uphold the standards for test quality across engineering squads, ensuring consistency and confidence in our releases.
• Oversee the work of our Automation QAs/SDeTs, and manual testers.
• Write high quality integration and end-to-end tests across our software portfolio.
• Partner with engineers, product managers, and delivery leads to embed quality thinking from day one, and not as an after-thought.
• Design and oversee test strategies that combine automation, exploratory testing, and regression coverage.
• Drive the implementation and evolution of automated testing frameworks, ensuring integration into our CI/CD pipelines.
• Own the structure and health of test suites and regression packs, helping teams keep them lean, relevant, and valuable.
• Support squads in front-end, API, and end-to-end testing, using tools like Playwright, Cypress, Postman, RestAssured and other modern frameworks.
• Facilitate and promote BDD and 3-amigos sessions, helping clarify requirements and prevent misunderstandings before they happen.
• Help engineers understand and own quality; coaching without gatekeeping, advising without blocking.
• Perform and organise performance testing with tools such as K6, JMeter.
• Collaborate closely with cross-functional teams to ensure cross-squad functionality and integration is properly tested.
• Get involved in the testing cycle, helping to investigate issues, write tests, support on manual QA, and signing-off changes.

Preferred

• Computer Science or Information Technology degree, Diploma or similar
• ASTQB ISTQB Advanced Certification
• Certified Automation Tester (i.e. Selenium, Cypress, Playwright)

Non Negotiable

• 5+ years experience in Test Automation and Manual Testing, with the ability to define and enforce testing standards across engineering teams
• Strong hands-on experience with test automation frameworks and API testing tools.
• Confident writing automated tests in Typescript.
• Expertise in Designing and Executing End-to-End Test Strategies that aligns with Agile delivery
• Solid experience embedding quality early in the SDLC by working closely with Product Managers, Engineers, Principal Engineers and Delivery Managers
• Coaching-oriented leadership style, with a proven ability to mentor engineers on quality ownership
• Hands-on Leadership of UAT Defect Triage, driving this process, including daily coordination with cross-functional stakeholders (Product, Engineering, and Delivery) to evaluate, prioritize, and drive resolution of defects based on reproducibility, business impact, and release scope

Personal Attributes

• Quality mindset – deeply values software quality and strives for continuous improvement across teams
• Strong leadership – able to guide, motivate, and hold team members accountable without micromanaging
• Collaborative nature – works well with engineers, product managers, and delivery managers to embed quality early in the SDLC
• Proactive attitude toward continuous improvement, always seeking better ways to optimize QA processes
• Critical thinker – approaches testing with curiosity and rigor; digs deep to uncover root causes
• Adaptability – comfortable with change and able to pivot priorities in fast-paced, agile environments
• Detail-oriented – thorough in reviewing test cases, strategies, and outcomes without losing sight of the bigger picture
• Ownership-driven – takes responsibility for the overall health of the QA process and quality outcomes

Interview Process

We want our process to be fair and transparent, so it’s only right that we tell you what the various interview stages are:

Stage 1 – We'll do a screener call with our recruitment team, where you can learn a bit more about Collinson, our values and we can confirm what you’re looking for in a new role.

Stage 2 – We'll do a short call with one of our Engineering Managers for around 30 minutes, who will tell you more about the team, our projects and ask questions about your career history and suitability for the role.

Stage 3 – You will do a technical test (at home), and we’ll review your solution and approach to it.

Stage 4 – This is final and main stage, where we’ll meet you for around 1 hour, and you’ll get to spend time with different members of the engineering team (Engineering Manager and QA Test Lead). We’ll also go through your technical test and ask questions on some of your decisions and implementation.

Stage 5 - 30 minute discussion with our Head of Architecture & Engineering

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Travel Arrangements

Referrals increase your chances of interviewing at Collinson by 2x

Sign in to set job alerts for “Quality Assurance Specialist” roles.

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

City of Cape Town, Western Cape, South Africa 5 days ago

Cape Town, Western Cape, South Africa 1 month ago

Freelance Mathematics Expert - Quality Assurance (AI Trainer)

Cape Town, Western Cape, South Africa 1 week ago

Freelance Physics Expert - Quality Assurance (AI Trainer)

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Collinson City of Cape Town, Western Cape, South Africa Join or sign in to find your next job Join to apply for the QA Automation Lead role at Collinson Collinson City of Cape Town, Western Cape, South Africa Join to apply for the QA Automation Lead role at Collinson Direct message the job poster from Collinson Talent Partner at Collinson Group Powered by Chapter2 Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need. While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi. We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers. Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives. Purpose of the job We’re looking for a QA Automation Lead who’s passionate about quality; not just as a phase, but as a core part of how great software gets built. In this role, you’ll help shape what “great” looks like across our engineering teams, including setting test standards, supporting engineers and making sure quality is everyone’s responsibility. You’ll be embedded in a collaborative environment where software is shipped fast, iteratively, and often. Your work will focus on making sure things don’t just work but work well together. You’ll bring clarity, structure and confidence to the way we test by balancing automation with human insight and keeping the end-user in mind. Your role would straddle multiple engineering squads, supporting with not just the QA strategy, but personally leading the automated testing efforts as well. You’ll bring your considerable knowledge of test automation to help us build new products that are reliable, performant, and resilient. If you’re curious, love asking the awkward questions, and want to support software engineers build and iterate quickly, you’ll thrive here. Key Responsibilities Define and uphold the standards for test quality across engineering squads, ensuring consistency and confidence in our releases. Oversee the work of our Automation QAs/SDe Ts, and manual testers. Write high quality integration and end-to-end tests across our software portfolio. Partner with engineers, product managers, and delivery leads to embed quality thinking from day one, and not as an after-thought. Design and oversee test strategies that combine automation, exploratory testing, and regression coverage. Drive the implementation and evolution of automated testing frameworks, ensuring integration into our CI/CD pipelines. Own the structure and health of test suites and regression packs, helping teams keep them lean, relevant, and valuable. Support squads in front-end, API, and end-to-end testing, using tools like Playwright, Cypress, Postman, Rest Assured and other modern frameworks. Facilitate and promote BDD and 3-amigos sessions, helping clarify requirements and prevent misunderstandings before they happen. Help engineers understand and own quality; coaching without gatekeeping, advising without blocking. Perform and organise performance testing with tools such as K6, JMeter. Collaborate closely with cross-functional teams to ensure cross-squad functionality and integration is properly tested. Get involved in the testing cycle, helping to investigate issues, write tests, support on manual QA, and signing-off changes. Preferred Computer Science or Information Technology degree, Diploma or similar ASTQB ISTQB Advanced Certification Certified Automation Tester (i.e. Selenium, Cypress, Playwright) Non Negotiable 5+ years experience in Test Automation and Manual Testing, with the ability to define and enforce testing standards across engineering teams Strong hands-on experience with test automation frameworks and API testing tools. Confident writing automated tests in Typescript. Expertise in Designing and Executing End-to-End Test Strategies that aligns with Agile delivery Solid experience embedding quality early in the SDLC by working closely with Product Managers, Engineers, Principal Engineers and Delivery Managers Coaching-oriented leadership style, with a proven ability to mentor engineers on quality ownership Hands-on Leadership of UAT Defect Triage, driving this process, including daily coordination with cross-functional stakeholders (Product, Engineering, and Delivery) to evaluate, prioritize, and drive resolution of defects based on reproducibility, business impact, and release scope Personal Attributes Quality mindset – deeply values software quality and strives for continuous improvement across teams Strong leadership – able to guide, motivate, and hold team members accountable without micromanaging Collaborative nature – works well with engineers, product managers, and delivery managers to embed quality early in the SDLC Proactive attitude toward continuous improvement, always seeking better ways to optimize QA processes Critical thinker – approaches testing with curiosity and rigor; digs deep to uncover root causes Adaptability – comfortable with change and able to pivot priorities in fast-paced, agile environments Detail-oriented – thorough in reviewing test cases, strategies, and outcomes without losing sight of the bigger picture Ownership-driven – takes responsibility for the overall health of the QA process and quality outcomes Interview Process We want our process to be fair and transparent, so it’s only right that we tell you what the various interview stages are: Stage 1 – We'll do a screener call with our recruitment team, where you can learn a bit more about Collinson, our values and we can confirm what you’re looking for in a new role. Stage 2 – We'll do a short call with one of our Engineering Managers for around 30 minutes, who will tell you more about the team, our projects and ask questions about your career history and suitability for the role. Stage 3 – You will do a technical test (at home), and we’ll review your solution and approach to it. Stage 4 – This is final and main stage, where we’ll meet you for around 1 hour, and you’ll get to spend time with different members of the engineering team (Engineering Manager and QA Test Lead). We’ll also go through your technical test and ask questions on some of your decisions and implementation. Stage 5 - 30 minute discussion with our Head of Architecture & Engineering Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Travel Arrangements Referrals increase your chances of interviewing at Collinson by 2x Sign in to set job alerts for “Quality Assurance Specialist” roles. Cape Town, Western Cape, South Africa 2 days ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 5 days ago Cape Town, Western Cape, South Africa 1 month ago Freelance Mathematics Expert - Quality Assurance (AI Trainer) Cape Town, Western Cape, South Africa 1 week ago Freelance Physics Expert - Quality Assurance (AI Trainer) Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

About the Role:

We are seeking a QA Lead with expertise in front-end automation using Python and Robot Framework . The ideal candidate will be responsible for designing, implementing, and maintaining automated test frameworks to ensure high-quality web applications. You will lead a team of QA engineers, define best practices, and work closely with developers and product teams to ensure seamless software delivery.

Key Responsibilities:

• Lead and manage a team of QA engineers to ensure test coverage and quality assurance best practices.

• Design, develop, and maintain front-end test automation frameworks using Python and Robot Framework .

• Develop test plans, test cases, and test scripts for web applications.

• Automate functional, regression, and UI tests for web-based applications.

• Collaborate with developers, product managers, and DevOps to integrate automated tests into CI/CD pipelines.

• Identify, track, and report defects using JIRA, TestRail, or similar test management tools .

• Perform code reviews and mentor junior QA engineers on automation best practices.

• Stay updated on the latest trends in automation testing and recommend improvements.

Required Skills & Experience:

• 5+ years of experience in software testing and test automation.

• Strong expertise in Python for test automation.

• Hands-on experience with Robot Framework for UI and API testing.

• Experience in Selenium WebDriver for browser automation.

• Familiarity with Playwright or Cypress is a plus.

• Strong understanding of front-end technologies (HTML, CSS, JavaScript) .

• Experience with CI/CD tools like Jenkins, GitHub Actions, or GitLab CI.

• Knowledge of BDD frameworks like Cucumber is a plus.

• Experience in testing RESTful APIs using tools like Postman or REST Assured .

• Strong problem-solving skills and the ability to troubleshoot automation failures.

• Excellent communication and leadership skills.

Nice to Have:

• Experience with performance testing using JMeter or similar tools.

• Knowledge of cloud-based testing tools like BrowserStack or Sauce Labs .

• Experience working in Agile/Scrum environments.

• ISTQB certification is a plus.

Why Join Us?

• Work with a dynamic team on cutting-edge front-end technologies.

• Opportunity to lead and mentor a team of skilled QA professionals.

• Competitive salary and benefits package.

• Flexible work environment (Remote/Hybrid options available).

• Continuous learning and career growth opportunities.

#J-18808-Ljbffr

Company Description:

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate transactions to ensure all required processes and guidelines are followed to deliver the highest levels of customer experience and employee engagement while driving KPI performance at or above all critical goals.

Job Description:

Responsibilities:

1. This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned.
2. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
3. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
4. Keep management updated: Relay important information in the form of timely and accurate reports.
5. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications:

Our most successful candidates will have:

• Six months experience in process transformation.
• Ability to work in MS Office.
• Ability to work in a fast-paced environment.
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

Company Description

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate transactions to ensure all required processes and guidelines are followed to deliver the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.

Job Description

Responsibilities:

1. Complete all assigned transaction evaluations and attend all internal and external calibration sessions as assigned.

Quality Analyst in this role gets to:

1. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
2. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
3. Keep management updated: Relay important information in the form of timely and accurate reports.
4. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications

Our most successful candidates will have:

• Six months of experience in process transformation.
• Ability to work in MS Office.
• Ability to work in a fast-paced environment.
• Proactive ability in developing trust and professional rapport with employees and team members; work as a team player.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Ramping in Mumbai for 130HC (Go-live)

#J-18808-Ljbffr

Job Purpose:

Ensure software compliance to required standards and specifications, as well as the quality, reliability, and efficiency of software applications, through manual testing processes. Where automated testing is feasible, assist with the implementation of automated testing tools, scripts and methodologies.

Minimum education (essential):

Qualification or certification in software testing

Minimum education (desirable):

Diploma/Degree in Software Related Area

Minimum applicable experience (years):

3 - 5 years

Required nature of experience:

• Testing multiple platforms, including web and mobile based systems.
• Documentation and maintenance of software test artifacts.
• Using testing methodologies and techniques.
• Coding experience in any language, but preferably HTML, JavaScript, Kotlin or Swift.
• Selenium/Appium, Cypress, Zephyr, Browserstack, Test Project and JIRA experience would be advantageous.
• Testing in an Agile environment - where Agile is the development methodology

Skills and Knowledge (essential):

• Automated Test Tools and Platforms.
• Software development life cycle (SDLC) and the software test life cycle (STLC).
• Basic understanding of databases and SQL.
• Common software failures and faults
• JIRA agile processes
• Ensuring conformity of web design
• Smoke-, Functional-, Post deployment Testing
• Automation of Testing Processes
• Creating Test Cases.

Analysis and Planning 15%

• Develop test designs, test processes, test cases, test data, test scenarios, test environment and prioritization of test activities at all stages of the development life cycle.
• Develop and execute software testing plans, specific to the needs of each product or system, having analyzed the specific requirements for such a product or system.
• Document software testing plans and reports.
• Maintain documentation for testing

Software Testing & Programming 55%

• Ensure that all work is tested, benchmarked and fulfils functional requirements before submitting for deployment.
• Prepare test environments, examples and instructions.
• Identify and facilitate issue resolution with functional and technical groups (including problem reproduction).
• Execute tests in a repeatable manner for verification when Software Component Changes are made.
• Document test results and communicate these back to the Team through verbal and written channels.
• Plan and manage the complete test cycle of software development from requirements testing to user acceptance and release testing.
• Carry out regular integration and compatibility testing of software against different versions of both iOS and Android devices, different mobile device brands, screen sizes and browsers.
• Integration, functional and compatibility testing of hardware sets with software.
• Ensure testing is completed to ensure products conform to requirements and standards.

Reporting & Documentation 20%

• Collection and documentation of testing requirements, development of user stories, test cases, time estimates and work plans.
• Assist in maintaining system and product change logs and release notes according to company standards.
• Manage, track and update tasks on Jira.
• Create templates for testing documentation and use cases
• Keep testing documentation up to date and up to standard.
• Prepare reports, manuals and other documentation on the status, operation and testing of software.

Communication 10%

• Provide timeous, efficient and effective feedback on task status to the team lead and team.

• Proactively keep all stakeholders updated on progress, risks and problems.

• Provide insight and feedback on queries regarding relevant projects and performance.

• Prepare feedback and status reports for team meetings.

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.