896 Network Support jobs in South Africa

Reference: JHB -DS-1
Location: Illovo, Johannesburg

A dynamic and successful ISP is looking for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple platforms. It is a busy and exciting working environment and they offer lots of growth and development.

Requirements:

• Proficiency in network routing and switching protocols (e.g., BGP, OSPF, VLANs, STP) and voice technologies such as VoIP, SIP, and unified communications.
• Strong understanding of network security principles and best practices, including firewall configuration, VPN implementation, and threat mitigation strategies.
• Hands-on experience with network and voice hardware and software from leading vendors, such as Cisco, Juniper, Avaya, Microsoft, and others.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network and voice issues and drive resolution to completion.
• Outstanding communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence decision-making.
• Demonstrated leadership abilities, with a proven track record of successfully leading network and voice projects and delivering exceptional results for clients.
• Ability to work independently, manage multiple client engagements concurrently, and thrive in a dynamic, client-focused environment.
• Availability for occasional travel to client sites and participation in after-hours support and on-call rotations as needed.

Qualifications:

• Tertiary qualification: Degree/Diploma
• Relevant certifications such as CCNP (Cisco Certified Network Professional) is highly desirable
• CCVP (Cisco Certified Voice Professional), or equivalent is highly desirable

R 20 000 - R 30 000 - Monthly

Overview

Job title : Specialist : Access Network Support (MN)

Job Location : Eastern Cape, Port Elizabeth

Deadline : September 25, 2025

• Responsible for operational service support to network operations role-players on access and core network elements deployed and circuits provisioned with the view of meeting all specified and desired company targets and objectives.
• Interfacing and management of service providers as well as network assurance and customer satisfaction.
• Act as a subject matter expert on network and product performance to ensure a positive customer experience.

• Manage and interface with service suppliers / vendors on SLA / KPI / compliance / for current and new technology introductions
• Advise on access network technology related assurance / fulfilment issues
• Analyse and advise on the current network design / optimization
• Act as subject matter expert on access network / core technology and products and services
• Evaluation of network design changes and manage / advise on software patches
• Ensure all the network equipment installed are functional and comply with operational readiness standards
• Advise on and compile processes, work flow diagrams and design procedures
• Identify which services need to be improved on and how
• Evaluate network performance and provide directives to improve the network performance and customer experience
• Manage new services / products and support integrations into the network
• Manage and control change requests into the network
• Coordinate all network stakeholders and provide cross functional support
• Manage the currently deployed network capacity and dimensioning
• Report on network and product performance and improvement

• Customer experience; All access network technology types; Core / Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management / interface

• Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report Writing Techniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience

• Thought Leadership : Developing strategies / Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
• Market Leadership : Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership : Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership : Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
• Personal Leadership : Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with company Values

• None

• NQF 6 : 3 year Diploma / National Diploma in Telecommunication or Engineering

• 5 Years relevant experience

Special Requirements

• None

Physical Requirements

• None

• Customers
• Suppliers / Service Providers
• Partners
• Internal customers
• External customers
• Customer Service jobs

Reference: JHB -HLG-3
Location: Illovo, Johannesburg

A leading ISP is looking for an experienced Snr Network/Voice Support Engineer to join their dynamic team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple platforms. It is a busy and exciting working environment, and they offer lots of growth and development.

Experience required:

• Proficiency in network routing and switching protocols (e.g., BGP, OSPF, VLANs, STP) and voice technologies such as VoIP, SIP, and unified communications.
• Strong understanding of network security principles and best practices, including firewall configuration, VPN implementation, and threat mitigation strategies.
• Hands-on experience with network and voice hardware and software from leading vendors, such as Cisco, Juniper, Avaya, Microsoft, and others.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network and voice issues and drive resolution to completion.
• Outstanding communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence decision-making.
• Demonstrated leadership abilities, with a proven track record of successfully leading network and voice projects and delivering exceptional results for clients.
• Technical Support: Provide expert-level technical support and troubleshooting assistance to clients or internal teams on networking infrastructure components, including routers, switches, firewalls, and wireless access points.
• Diagnose and resolve network connectivity issues, performance problems, and security vulnerabilities promptly and efficiently.
• Analyze network traffic patterns and performance metrics to identify potential bottlenecks, anomalies, or areas for optimization.
• Collaborate with clients, network administrators, and other stakeholders to understand requirements, troubleshoot problems, and implement effective solutions.
• Availability for occasional travel to client sites and participation in after-hours support and on-call rotations as needed.

• Tertiary qualification: Degree/Diploma
• CCNP (Cisco Certified Network Professional) preferred
• CCVP (Cisco Certified Voice Professional), or equivalent preferred

R 30 000 - R 40 000 - Monthly

Main Functions:

Fault analysis and prevention, configuration, troubleshooting, performance optimization, capacity monitoring, vendor/customer liaison, and implementation of Operations & Maintenance procedures to ensure service stability, quality, and continuous improvement.

Duties and Responsibilities:

Fault Analysis and Prevention (RCA & Problem Management), Configuration, Troubleshooting, Field team Technical Support, Network performance optimization (Stability & Quality) - element upgrades on Huawei, Ericsson, AVIAT and ZTE equipment.

Microwave commissioning, remote assistance for installation, hardware replacements, software upgrade.

Measure, trace and analyze the live network behavior, coordinate and collaborate with other operators or the engineering department to ensure technical quality.

All KPIs Monitoring, Training & Development of new staff.

Laise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support, and with Customer regarding technical queries and reporting.

Configure and troubleshoot the QoS service, E1 routing

Perform testing all the Microwave links (1+0/1+1/2+0/2+2/4+0/4+4/SD/XPIC test)

Resolve trouble tickets timeously by Applying approved solutions in line with agreed timeline to implement, and escalate complex faults to the next level of support.

Collecting PM/Utilization/link information/links capacity reports, adding and removing all type of NEs on the server.

Develop, and ensure implementation of Operations and Maintenance (O&M) Procedures, monitoring Coordination with internal Processes.

Define & prepare Backup plan to prevent downtime.

Circuit group management / links creation management and modifications.

Review all identified and actioned Problems and Errors to verify that all steps were completed and the objective of the process was achieved.

Identify opportunities for improvement and help to evaluate alternative solutions.

Update and maintain data used for reporting on technical and service capabilities.

Track and report recurring problems or failures and provide their associated consequences if there is a business impact to Customer, then Recommend solutions to address recurring problems or failures.

Identify root cause of Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).

Provide status report detailing the root cause and procedure for correcting recurring problems and Incidents in accordance with Customer policies.

Provide regular updates on high priority problems in timescales agreed with the business.

Report on Problem Management performance identifying action plans for outstanding problems.

Capacity monitoring reports as per the WLA definitions

Guarantee data integrity and reliability as per KPIs and PIs definitions

Implement and report all technical key performance indicators and performance indicators across the technical division, ensuring a common approach regarding all technical measures.

Requirements:

Degree or Diploma in Telecommunications / Computer science / Engineering

Relevant experience in Routine Maintenance of Microwave Transmission Network in a Managed Services Network Operations Center (NOC ) / Global Network Operations Center (GNOC ) - International work and multi project experience.

Knowledge and Experience with Network Domains: LTE, 2G, 3G & 5G

Experience in troubleshooting & configuring the following hardware products;

- Huawei (OptiX RTN - using NCE, u2000)

- Ericson (ML6655, ML6654, ML6651, ML6352, Mini link etc - using SOME, ENM)

- AVIAT

- ZTE microwave systems.

24/7 Stand-by availability for remote support.

Excellent Reporting Experience (KPI Reporting, Capacity monitoring reports, RCA Status Reports, links capacity reports, Customer progress reports).

Qualifications / Certifications :

• Microsoft Certifications (MCSE / MCP) (Preferred)
• CCNA (Cisco Certified Network Associate) OR CCNP (Cisco Certified Network Professional)
• ITIL Certification / Cisco Firepower
• Valid driver's license with own transport

Technical Competencies

• 3-5 years experience in 3rd level Support, Service Desk, and/or networking.
• Proficient in Microsoft Server environments and Active Directory administration.
• Strong skills & expertise in Microsoft 365, Azure, SharePoint, OneDrive, and Intune.
• Experience with virtualization technologies (Hyper-V, VMware).
• Advanced networking, VLAN management, and Cisco security solutions (including Cisco Firepower).
• PowerShell scripting for automation and administration.
• Experience with disaster recovery planning and execution.
• Advanced troubleshooting across server, network, virtualization, and cloud platforms.
• Strong networking and security expertise, including VLAN management and Cisco Firepower.
• Skilled in designing and improving Microsoft Server and cloud infrastructure.
• Ability to mentor team members and lead complex projects.

Responsibilities :

• Provide advanced technical support across hardware, software, networking, and cloud systems as the primary escalation point beyond 2nd Line Support.
• Own complex incidents end-to-end, including diagnosis, resolution, root cause analysis, and documentation, ensuring issues are resolved within SLA and recurrence is prevented.
• Act as a technical leader, coaching and mentoring 1st and 2nd Line Analysts to build their capability and confidence.
• Design, implement, and maintain network and server infrastructure to support business requirements, scalability, and security standards.
• Review, monitor, and improve system security, proactively identifying and addressing vulnerabilities, and recommending enhancements to reduce risk.
• Plan, coordinate, and deliver IT projects, including infrastructure upgrades, migrations, new deployments, and system integrations.
• Develop and maintain comprehensive technical documentation, configuration records, and knowledge base articles to support effective operations and knowledge sharing.
• Lead proactive monitoring, capacity planning, and performance tuning activities to maintain system health and optimise service delivery.
• Collaborate with infrastructure teams, third-party vendors, and other stakeholders to resolve complex technical issues and deliver continuous improvement.
• Ensure compliance with all security policies, data protection regulations, and operational standards in all areas of responsibility.
• Participate in disaster recovery planning, testing, and execution to ensure business continuity.

Reference: JHB -NL-2

A leading cash management company based in Houghton is urgently looking for a Network Administrator to assist with support, maintenance, implementation, and optimisation of networks across the business operating systems, ensuring stable, consistent connectivity and security across all network hardware, software, and communication links.

In order to be considered the following is required:

• Degree in Computer Science, Management Information Systems, or related field
• Microsoft Office Suite
• Customer Service
• Practices and methods of systems administration and maintenance
• Scripting, Network Security
• Proficient at administering common network services
• Familiar with common programming languages
• Good written and verbal communication skills
• Computer networking and communication tools
• Knowledge of IT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• 3 years of experience as a Network Administrator for a medium to large enterprise with complex technology environments
• 1 year of experience in operating networks in the cloud, on-premises, and a hybrid environment
• 2 years of experience working with network and routing protocols, switch configuration/programming
• Operational knowledge of major server operating systems
• Operational knowledge of computer networking and cabling infrastructure
• Ability to troubleshoot and perform routine maintenance on servers, computers, and peripheral equipment

• Support Analysis and Design Activities
• Technical implementation in own area
• Quality Management
• Risk Management
• Customer Management
• Effective teamwork and self-management

If you would like to email your CV directly, please send it to or contact .

Includes Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, and a 13th Cheque for non-management roles.