116 Network Support jobs in South Africa

Company Description

Brilliant Computers Citadel and Information Technology provides 24/7 IT Maintenance Services across the globe, managed by a dedicated team of vibrant young professionals. We specialize in enhancing business performance through flexible and cost-effective IT solutions and ensuring exceptional customer experience.

Role Description

This is a part-time on-site role for a Network Support Engineer located in Voat Phnum. The Network Support Engineer will be responsible for daily network administration, network engineering tasks, technical support, troubleshooting network issues, and ensuring network security. The role includes maintaining and optimizing IT infrastructures to ensure seamless operation.

Qualifications

• Network Administration and Network Engineering skills
• Technical Support and Troubleshooting skills
• Network Security knowledge
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus
• Experience in managing IT infrastructures is advantageous

Role Purpose

The Network Support Engineer L1 is a key member of the Westbase 247 NOC team, responsible for the initial handling and triage of customer and network-related incidents. This role supports the delivery of consistent technical assistance to customers, assists with first-line diagnostics, and provides a clear escalation path to higher-level engineers. The L1 Engineer plays a critical role in maintaining high levels of customer satisfaction by ensuring efficient, accurate, and timely support responses across communication channels.

Key Responsibilities

Technical Support and Incident Handling

• Provide first-line technical support to customers via phone, email, and internal platforms.
• Triage incoming incidents by gathering necessary technical details and classifying issues according to impact and urgency.
• Perform basic troubleshooting on network-related faults and escalate unresolved or complex cases to Level 2 or Level 3 support as appropriate.
• Log faults with upstream service providers or external vendors as necessary.
• Ensure that all issues are accurately documented and tracked in the internal ticketing system.

Communication and Customer Engagement

• Maintain regular communication with customers, providing clear, concise, and professional updates on issue status.
• Reinforce service level agreements (SLAs) and manage customer expectations effectively.
• Support the wider operations team by acting as the first point of contact for basic technical and service-related queries.

Collaboration and Escalation Support

• Work closely with Level 2 Engineers, Network Engineers, and Administration teams to escalate and resolve complex incidents.
• Participate in team discussions and troubleshooting sessions to further develop practical knowledge and skills.
• Assist in collecting relevant technical data (e.g., screenshots, logs, trace routes) to support escalated investigations.

Documentation and Knowledge Base Contribution

• Contribute to internal documentation by recording recurring issues, troubleshooting steps, and known workarounds.
• Update tickets with all relevant actions, timelines, and outcomes to ensure proper incident history.
• Support continuous improvement by flagging gaps or inconsistencies in processes or knowledge articles.

Role Requirements

• Minimum Certifications: CCNA, MTCNA, or JNCIA (or actively studying toward one of these).
• Experience: 1–3 years working within a WISP/FISP environment or Network Operations Centre.
• Fluent in English with excellent verbal communication and a professional phone manner.
• Calm, methodical, and process-driven when operating under pressure.
• Ability to work independently while adhering to established procedures and escalation paths.
• Enthusiastic about learning new technologies and committed to self-improvement beyond the formal work environment.

Job Type: Full-time

Pay: From R15 000,00 per month

Location:

• Century City, Western Cape (Required)

Work Location: In person

Visit for application

Closing date

We are seeking a versatile Network Engineer / Team Lead with strong Cisco ACI expertise and the ability to operate as a generalist across all areas of the network environment. This role combines technical delivery, team leadership, and end-to-end responsibility for maintaining and enhancing a complex enterprise and data centre network. The successful candidate will lead a team of 5 network engineers, 3 network interns, provide escalation support, and ensure seamless day-to-day operations while driving forward ACI-focused initiatives. The Required Tasks and Candidate Requirements are including, but not limited to

Required Tasks:

Monitor, troubleshoot, and resolve incidents across the entire network environment including LAN, WAN, Wi-Fi, firewalls, load balancers, and data centre infrastructure.

Provide ACI-specific support: APIC management, spine/leaf troubleshooting, and tenant policy administration.

Perform root cause analysis of recurring network issues and implement corrective actions.

Support change management processes including configuration changes, upgrades, and patching across all network platforms.

Cisco ACI Focus: Design and implement scalable ACI policies (tenants, VRFs, bridge domains, EPGs, contracts) aligned with business and security requirements.

Drive ACI fabric expansion, migrations, and multi-site or hybrid cloud integrations.

General Networking: Contribute to projects involving routing/switching, wireless, firewalls, WAN optimization, and load balancing.

Create and maintain technical documentation, standards, and network diagrams.

Requirements:

5 years of professional networking experience, with at least 2–3 years in Cisco ACI.

Strong generalist background across LAN/WAN, routing/switching, firewalls (Cisco/Checkpoint), wireless, load balancers (F5), and VPN technologies.

Proven expertise with Cisco ACI fabric (APIC, spines, leaves), tenants, VRFs, bridge domains, EPGs, and contracts.

Familiarity with Layer 2/3 protocols (VLANs, VXLAN, OSPF, BGP, MP-BGP EVPN).

Demonstrated leadership or team lead experience managing small to medium-sized teams

Structural Information
Job number:

Job title:
Specialist: Access Network Support (MN)

Job grade:
S5

Group/ BU:
CSB

Division:
Mobile Networks

Span of control:
0-5

Reports to:
Senior Management

Core Description
Responsible for operational service support to network operations role-players on access and core networkelements deployed and circuits provisioned with the view of meeting all specifi ed and desired companytargets and objectives. Interfacing and management of service providers as well as network assurance andcustomer satisfaction. Act as a subject matter expert on network and product performance to ensure apositive customer experience.

Job Responsibilities

• Manage and interface with service suppliers/ vendors on SLA/ KPI/ compliance/ for current and newtechnology introductions
• Advise on access network technology related assurance/ fulfi llment issues
• Analyse and advise on the current network design/ optimization
• Act as subject matter expert on access network/ core technology and products and services
• Evaluation of network design changes and manage/ advise on software patches
• Ensure all the network equipment installed are functional and comply with operational readiness standards
• Advise on and compile processes, work fl ow diagrams and design procedures
• Identify which services need to be improved on and how
• Evaluate network performance and provide directives to improve the network performance and customerexperience
• Manage new services/ products and support integrations into the network
• Manage and control change requests into the network
• Coordinate all network stakeholders and provide cross functional support
• Manage the currently deployed network capacity and dimensioning
• Report on network and product performance and improvement.

Core Competencies
FUNCTIONAL KNOWLEDGE

Customer experience; All access network technology types; Core/ Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management/ interface

Functional Skills
Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report WritingTechniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience

ATTITUDES/ LEADERSHIP COMPETENCIES

Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities;Examining information; Adopting practical approaches

Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks

Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities

People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people;Convincing people; Interacting with people

Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people;Valuing individuals; Team working; Values Aligned with company Values

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma in Telecommunication or Engineering

Experience

• 5 Years relevant experience

Additional Information
Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers

Main Purpose of the Role

The Desktop Technician is responsible for troubleshooting, identifying and resolving recurring operational issues, setting up hardware and software, and providing exceptional customer service. The role requires maintaining strong customer relationships and ensuring a positive experience for all users.

Key Responsibilities

• Install, configure, and maintain hardware and software applications as required.
• Provide general IT support to end-users.
• Assist users with the operation and repair of computer systems, network infrastructure, and other technical equipment.
• Collaborate effectively as a member of the IT support team, participating in technical discussions and knowledge sharing.

Requirements

• A+ certification.
• Minimum of 1 year of experience in an IT support role.
• Valid driver's license and own reliable transport.
• Strong verbal and written communication skills in both English and Afrikaans.

This position is ideal for candidates who are passionate about IT support and customer service, and who are eager to work in a collaborative and dynamic environment.

Please submit your CV with salary expectations to

Should your application be successful, we will be in contact with you. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.

Job Type: Full-time

Pay: R10 000,00 - R14 000,00 per month

Work Location: In person

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Apply

• A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued

• Proven, hands-on experience in the coatings industry.
• Advanced practical skill in spray painting and other coating application techniques.
• A thorough understanding of product mixing ratios, viscosity, and solids content.
• Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
• A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
• The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
• Excellent problem-solving skills with the ability to troubleshoot application issues on-site.

• Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
• Translate customer and sales team requests into practical technical solutions and product recommendations.
• Precisely prepare high-quality product samples for customer evaluation and for the showroom.
• Draft clear and accurate product specifications and technical data sheets for internal and external use.
• Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
• Proactively suggest improvements for existing products and application processes.
• Maintain the company showroom.
• Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Meet Ozow:

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position
Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow's system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.

From a support technician to engineers' point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.

You are an ideal candidate if you have:

• A proven minimum experience of 2-4 years as a Technical Support Agent
• Relevant tertiary qualification in information technology, Computer Science or relevant field
• Experience working with APIs and system integrations
• Experience in dealing with payment gateways is a nice to have (not a requirement)
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes
• An ability to assist other engineering teams and merchants in their integration of our services
• The ability to work shifts and stand by as Our TSE team provides 24/7 support
• A good understanding of computer systems, mobile devices, and other technical products
• The ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving skills
• An ability to work under pressure, particularly when dealing with times of high demand
• The ability to provide step-by-step technical help, both written and verbal

Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Birthday Leave

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now
Keen to know more?
Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here