451 Cloud Networking jobs in South Africa

Overview

The Engineer is the first point of contact for clients. While providing the highest level of client service, the Engineer answers incoming calls and any correspondence related to support and tracks all information using the company's PSA tools.

• Serve as an escalation point for clients and provide continual feedback to client regarding their escalation.
• Respond to clients and respond to tickets logged within timely manner to meet defined SLA targets.
• Proactively monitor and report on network and system outages.
• Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution.
• Prioritizing and managing open and pending tickets effectively.
• Establishing a good working relationship with colleagues, customers and 3rd party vendors.
• Provide emergency and cut-over support outside of business hours when required.

• Minimum 4 year experience at an ISP or ISP reseller supporting connectivity or;
• Minimum 4 years experience in troubleshooting technical issues and supporting clients remotely, preferably at an MSP.
• Some form of technical qualification Eg. Microsoft, Fortigate, CCNA, A+, N+.
• Prioritizing and managing open and pending tickets effectively.
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Must have own transportation and a valid driver’s license.

Description of role:

The Engineer is the first point of contact for clients. While providing the highest level of client service, the Engineer answers incoming calls and any correspondence related to support and tracks all information using the companies PSA tools.

Responsibilities:

• Serve as an escalation point for clients and provide continual feedback to client regarding their escalation.
• Respond to clients and responding to tickets logged within timely manner to meet defined SLA targets.
• Proactively monitor and report on network and system outages.
• Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution.
• Prioritizing and managing open and pending tickets effectively.
• Establishing a good working relationship with colleagues, customers and 3rd party vendors.
• Provide emergency and cut-over support outside of business hours when required.

Knowledge and Skills required

• Minimum 4 year experience at an ISP or ISP reseller supporting connectivity or;
• Minimum 4 years experience in troubleshooting technical issues and supporting clients remotely, preferably at an MSP.
• Some form of technical qualification Eg. Microsoft, Fortigate, CCNA, A+, N+.
• Prioritizing and managing open and pending tickets effectively.
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Must have own transportation and a valid driver's license.

Network Solutions Engineer position based in the Western Cape (Cape Winelands / Northern Suburbs).

The Network Solutions Engineer will report to the Head of VAS .

The Network Solutions Engineer will be responsible for designing, implementing, and supporting advanced network solutions for our high-end and enterprise clients and will have a deep understanding of both wireless and fibre technologies, internal network architecture, and vendor-specific platforms such as Mikrotik, Unifi, Cambium, and Huawei.

• Lead the design and deployment of complex network solutions for Herotel Business customers.
• Conduct on-site assessments and develop customized end-to-end network architectures based on client needs.
• Design and configure networks from scratch, ensuring scalability, performance, and security.
• Troubleshoot and resolve technical issues across internal LANs, WANs, fibre, and wireless infrastructure.
• Provide high-level technical support and consulting to the sales and service teams.
• Create detailed documentation including network diagrams, configurations, and proposals.
• Stay current with emerging technologies and provide strategic input on potential upgrades and integrations.
• Serve as the technical point of contact during project scoping, implementation, and post-installation support.
• Identify and develop new business opportunities by sourcing potential clients and proposing tailored network solutions.

• Successfully designed and implemented tailored network solutions for enterprise and hospitality clients, including full documentation and diagrams.
• Number of complex network projects delivered on time and within budget, meeting client performance and security requirements.
• High satisfaction scores from VIP clients and contribution to long-term retention through expert technical service and proactive support.
• Resolution of network issues within SLA timeframes, with root cause analysis and preventative solutions documented.
• Successful integration of Mikrotik, Unifi, Cambium, and Huawei products into client networks, including firmware upgrades and optimization.
• Quality of technical input and collaboration with sales and support teams to enable accurate scoping, quoting, and solution alignment.
• Development of technical documentation, guides, or internal training to upskill junior technicians or support staff.
• Adherence to security standards, network design best practices, and internal quality benchmarks.
• Actively identify potential new high-value clients through site visits, networking, and consultations.
• Propose tailored network solutions to prospective clients, contributing to business growth and new project acquisitions.

The successful candidate must have the following experience/skills:

• 3+ years VOIP experience. (Porta 1, Bicom, Yealink, Samsung, Quitum) etc.
• 5+ years networking experience. (Mikrotik, TP link, ZTE, Huawei, Cisco, Juniper) etc.
• 5+ years access point experience. (Unifi, Reyee, Huawei) etc.
• Proven ability to manage complex networking projects from concept to deployment.
• Networking Engineering WAN, LAN, Network Topologies, Routing, Switching and Firewall Security Environments.

• Excellent problem-solving skills and ability to work independently in high-pressure environments.
• Self-disciplined, motivated and organized.
• Effective planning skills.
• Leadership skills.
• Exhibits strong attention to detail and organisational skills.

• Degree or Diploma in Information Technology.
• A+ & N+ is required.
• MTCNA/MTCRE is required.
• The following network certifications will be advantageous:
• MCSE/MCITP
• CCNA/CWNP
• UBWS/UBWA

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 4 weeks, please deem your application as unsuccessful.

Applications are invited for the
Network Solutions Engineer
position to be based in the Western Cape. (Cape Winelands / Northern Suburbs)

This person will report to the
Head of VAS.
Purpose Of The Role
The Network Solutions Engineer will be responsible for designing, implementing, and supporting advanced network solutions for our high-end and enterprise clients and will have a deep understanding of both wireless and fibre technologies, internal network architecture, and vendor-specific platforms such as Mikrotik, Unifi, Cambium, and Huawei.

Key Performance Areas would include, but are not limited to:

• Lead the design and deployment of complex network solutions for Herotel Business customers.
• Conduct on-site assessments and develop customized end-to-end network architectures based on client needs.
• Design and configure networks from scratch, ensuring scalability, performance, and security.
• Troubleshoot and resolve technical issues across internal LANs, WANs, fibre, and wireless infrastructure.
• Provide high-level technical support and consulting to the sales and service teams.
• Create detailed documentation including network diagrams, configurations, and proposals.
• Stay current with emerging technologies and provide strategic input on potential upgrades and integrations.
• Serve as the technical point of contact during project scoping, implementation, and post-installation support.
• Identify and Develop new business opportunities by sourcing potential clients and proposing tailored network solutions.

Key Outputs

• Successfully designed and implemented tailored network solutions for enterprise and hospitality clients, including full documentation and diagrams.
• Number of complex network projects delivered on time and within budget, meeting client performance and security requirements.
• High satisfaction scores from VIP clients and contribution to long-term retention through expert technical service and proactive support.
• Resolution of network issues within SLA timeframes, with root cause analysis and preventative solutions documented.
• Successful integration of Mikrotik, Unifi, Cambium, and Huawei products into client networks, including firmware upgrades and optimization.
• Quality of technical input and collaboration with sales and support teams to enable accurate scoping, quoting, and solution alignment.
• Development of technical documentation, guides, or internal training to upskill junior technicians or support staff.
• Adherence to security standards, network design best practices, and internal quality benchmarks.
• Actively identify potential new high-value clients through site visits, networking, and consultations.
• Propose tailored network solutions to prospective clients, contributing to business growth and new project acquisitions.

Work Experience
The successful candidate must have the following experience/skills:

• 3+ years VOIP experience. (Porta 1, Bicom, Yealink, Samsung, Quitum) etc.
• 5+ years networking experience. (Mikrotik, TP link, ZTE, Huawei, Cisco, Juniper) etc.
• 5+ years access point experience. (Unifi, Reyee, Huawei) etc.
• Proven ability to manage complex networking projects from concept to deployment.
• Networking Engineering WAN, LAN, Network Topologies, Routing, Switching and Firewall Security Environments.

Competencies And Skills

• Excellent problem-solving skills and ability to work independently in high-pressure environments.
• Self-disciplined, motivated and organized.
• Effective planning skills.
• Leadership skills.
• Exhibits strong attention to detail and organisational skills.

Qualifications

• Degree or Diploma in Information Technology.
• A+ & N+ is required.
• MTCNA/MTCRE is required.
• The following network certifications will be advantageous:
• MCSE/MCITP
• CCNA/CWNP
• UBWS/UBWA

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

Please Note

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 4 weeks, please deem your application as unsuccessful.

Applications are invited for the Network Operations Solutions Architect position to be based in Stellenbosch.
This person will report to the Head of Technology.

PURPOSE OF THE ROLE: The Network Operations Solutions Architect will be responsible for all network solutions from needs-analysis, through solutions architecture, implementation, and support.

Key Performance Areas would include, but are not limited to:

• Design, implement, and optimize network and connectivity solutions for customers.
• Collaborate with cross-functional teams to develop tailored technical solutions.
• Architect and integrate technologies into cohesive, high-performing solutions
• Translate business requirements into scalable and innovative network products.

The successful candidate must have the following experience/skills: - Work Experience and Competencies:

• Minimum 3 years’ experience in:
• Multi-vendor environments, hardware and software.
• Network Engineering and Network Radio frequency experience.
• Documenting solutions and architecture that can be used for implementation and support of the solutions.
• Thorough understanding of Networks, systems and how to effectively use it to deliver solutions.
• Working with Enterprise and SME business customers.
• Analytical thinking and acumen for problem solving.
• Ability to transfer skills and knowledge to others.
• Technology stack experience: SD-WAN, VPN solutions, BGP, Network automation, Network monitoring, LAN management, Enterprise W-LAN, Security solutions, Mobile (LTE&5G).
• Network tools: Monitoring, reporting, scripting languages.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
  
• Certifications and courses, as listed below, are highly desirable:
  Equipment vendor specific qualifications, Juniper, Cisco, Arista, Extreme, Fortinet, HP, Nokia.
• Project management qualification.

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 14 days, please deem your application as unsuccessful.

Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.

Key responsibilities:

• Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.
• Leading the team in the role of team leader to ensure the individual team members are aligned to each other, and that the team is aligned to both the business strategy and internal and external customers / suppliers.
• Managing team objectives and MOS.

Key Outputs:

Systems Solutions outputs

• Create a network operations and systems plan that covers the immediate and medium-term needs.
• Design network systems that deliver effective operational benefit with a direct impact on cost and/or time saving.

Team Lead outputs

• Putting in place and managing the weekly MOS and operational meeting structure for the team.
• Align individual member's plans and designs to the plan by approving those plans.

Management duties

• Define and track the key objectives and goals for the team including basic budget.
• Create and present periodic reporting on the team's performance.

Minimum 2 years' experience in:

• managing multiple projects in a network operations environment.
• building advanced reports using Microsoft Excel, Smart sheets, and Python.

• leading a cross functional team, guiding them on Planning, organizing, activating, and monitoring cycles.

• Network Engineering and Network Radio frequency experience.

• Skilled in navigating complex situations and scenarios of a technical nature with a business impact.
• Thorough understanding of Networks, systems and how to effectively use it to deliver optimal solutions.
• Thorough understanding of Networks and Network design principles.
• Cross Functional network skills, routing, switching, scripting, and basic development.
• Proven record of accomplishment of network equipment and infrastructure research and implementation.
• A good blend between technology and soft skills.
• Analytical thinking and acumen for problem solving complex challenges.
• Ability to transfer skills and knowledge to others.
• Ability to put information gathered into an executable action plan.

Education Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.

• Certifications and courses, as listed below, are highly desirable:

• Equipment vendor specific qualifications

• Project management qualification
• Leadership development course

P.I. Works is the first company in the world to automate the management of a commercial 5G network.

Our automated network management products and services empower mobile operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed across more than 84 mobile operators in 58 countries around the world.

Our success is built by our people that strive for excellence and deliver great value to our customers.

At the core of our success are a culture built on integrity, trust, and respect. We are looking for Network Data Solutions Delivery Engineer to lead mobile network product delivery projects, with a focus on next-generation optimization techniques with Network Automation Solutions, and keeps full engagement with our customer as a single point of contact.

Job Description:

• Work closely with customer mobile network teams for network performance monitoring and reporting activities
• Provide onsite support for customer and feedback to product, integration and support teams
• Create custom dashboards and automated reports on key business metrics for various use cases
• Participate in technical meetings, monitor products performance, track customer demands
• Prepare and issue technical guidelines and results of technical studies
• Prepare and issue engineering level and executive-level reports

Required Qualifications:

• Diploma from Engineering Departments relevant to Mobile Telecommunications or Computer Science
• Basic Knowledge on Telecom domain KPIs and Parameters (Radio, Core, Transmission)
• Good level of SQL and ETL platform knowledge, able to write complex SQL queries
• Experience with tools in performance management (Optima/Helix, PrOptima, PRS, Eniq, etc.) is a plus
• Very good command of English
• Must have an excellent customer relationship with both verbal and written communication skills
• Experience with OEM vendor EMS/OSS systems and Managed Objects, parameters and measurements is a plus
• Reporting / BI Tools experience (PowerBI, Tableau, Qlikview, etc.) is a plus

P.I. Works is the first company in the world to automate the management of a commercial 5G network.

Our automated network management products and services empower mobile operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed across more than 84 mobile operators in 58 countries around the world.

Our success is built by our people that strive for excellence and deliver great value to our customers.

At the core of our success are a culture built on integrity, trust, and respect. We are looking for Network Data Solutions Delivery Engineer to lead mobile network product delivery projects, with a focus on next-generation optimization techniques with Network Automation Solutions, and keeps full engagement with our customer as a single point of contact.

Job Description:

• Work closely with customer mobile network teams for network performance monitoring and reporting activities
• Provide onsite support for customer and feedback to product, integration and support teams
• Create custom dashboards and automated reports on key business metrics for various use cases
• Participate in technical meetings, monitor products performance, track customer demands
• Prepare and issue technical guidelines and results of technical studies
• Prepare and issue engineering level and executive-level reports

Required Qualifications:

• Diploma from Engineering Departments relevant to Mobile Telecommunications or Computer Science
• Basic Knowledge on Telecom domain KPIs and Parameters (Radio, Core, Transmission)
• Good level of SQL and ETL platform knowledge, able to write complex SQL queries
• Experience with tools in performance management (Optima/Helix, PrOptima, PRS, Eniq, etc.) is a plus
• Very good command of English
• Must have an excellent customer relationship with both verbal and written communication skills
• Experience with OEM vendor EMS/OSS systems and Managed Objects, parameters and measurements is a plus
• Reporting / BI Tools experience (PowerBI, Tableau, Qlikview, etc.) is a plus

Cloud Infrastructure Engineer job vacancy in Cape Town.

We’re looking for an experienced Cloud Infrastructure Engineer to design, build, and manage private cloud environments that support high-performance systems.

This role will suit someone with strong Kubernetes expertise, a solid grasp of automation, and an interest in working with modern infrastructure technologies.

Location: Century City, Cape Town – Onsite.

Salary: R720,000 – R960,000 CTC per annum.

Key Responsibilities:

• Build, configure, and manage Kubernetes clusters in private cloud environments.
• Automate deployments and infrastructure using Infrastructure as Code (OpenTofu/Terraform) and CI/CD pipelines.
• Manage secrets securely across environments.
• Set up monitoring, logging, and alerting with tools like Prometheus and Grafana.
• Troubleshoot cluster and infrastructure issues.
• Work closely with development, DevOps, and security teams to align systems with business needs.

Requirements:

• 5+ years’ experience in infrastructure engineering, with at least 3 years focused on Kubernetes.
• Strong skills in Kubernetes, Proxmox, OpenTofu/Terraform, and CI/CD (GitLab).
• Experience with secrets management tools such as OpenBao.
• Good knowledge of networking, containers, and private cloud environments.
• Excellent problem-solving skills and the ability to work well in a team.
• Relevant degree or equivalent qualification.

What’s on offer:

• R720k – R960k annual CTC
• Medical aid contribution