16 IT Service Providers jobs in South Africa

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

The Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support, resolution, monitoring and event management for standard and low complexity incidents and service requests.

Roles and responsibilities:

• Software support (MS office, MS teams, OneDrive and other internal applications)
• Hardware support (fault find, HDD and RAM upgrades)
• Print support (Give access to printers, Connectivity, toner replacement)
• Video Conference support (Yealink and poly devices)
• Desktop setup for new starters and desk moves.
• Testing of UPS.
• Asset management (Record stock being taken from stores and disposal of old devices.
• Building desktops and laptops
• MS Intune support (enrol, assign, rename, delete devices, add/remove groups, add/remove license etc.)
• Setting up entry/exit scanners before the go out to the clubs.
• MACBOOK support (install MAC OS, install apps and enrol into Intune using company portal)
• Setting up access machine for clubs.
• Security (remediate non-compliant devices)
• BitLocker.
• Desk phone setup.
• LAN and WI-FI 1st line support.
• Media screen support (updating content)
• SOP documentation.
• Sound support (setup sound, mic, projector screen for company updates.
• VIP/EXCO support (CEO, COO, MD, CFO)
• Troubleshooting issues on Connex one.

Knowledge, Skills, and Attributes:

• IT Engineering or any IT-related qualification.
• 3-5 Years' experience across the IT industry with a proven track record.
• A+, N+, MCSE.
• ITIL V4.
• Microsoft Azure Certified.
• Own Vehicle is a must.
• Excellent communication skills.
• Proven ability to work in a team.
• Must be able to work in a structured manner.
• Developed problem solving abilities.
• Ability to multitask.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

The Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support, resolution, monitoring and event management for standard and low complexity incidents and service requests.

Roles and responsibilities:

• Software support (MS office, MS teams, OneDrive and other internal applications)
• Hardware support (fault find, HDD and RAM upgrades)
• Print support (Give access to printers, Connectivity, toner replacement)
• Video Conference support (Yealink and poly devices)
• Desktop setup for new starters and desk moves.
• Testing of UPS.
• Asset management (Record stock being taken from stores and disposal of old devices.
• Building desktops and laptops
• MS Intune support (enrol, assign, rename, delete devices, add/remove groups, add/remove license etc.)
• Setting up entry/exit scanners before the go out to the clubs.
• MACBOOK support (install MAC OS, install apps and enrol into Intune using company portal)
• Setting up access machine for clubs.
• Security (remediate non-compliant devices)
• BitLocker.
• Desk phone setup.
• LAN and WI-FI 1st line support.
• Media screen support (updating content)
• SOP documentation.
• Sound support (setup sound, mic, projector screen for company updates.
• VIP/EXCO support (CEO, COO, MD, CFO)
• Troubleshooting issues on Connex one.

Knowledge, Skills, and Attributes:

• IT Engineering or any IT-related qualification.
• 3-5 Years' experience across the IT industry with a proven track record.
• A+, N+, MCSE.
• ITIL V4.
• Microsoft Azure Certified.
• Own Vehicle is a must.
• Excellent communication skills.
• Proven ability to work in a team.
• Must be able to work in a structured manner.
• Developed problem solving abilities.
• Ability to multitask.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.

Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance taking into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Diploma or certificate qualification/s in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Relevant certifications include which are considered desirable (but not limited to):

• Comptia A+ / N+
• Microsoft Professional certification in line with desktop / end user support advantageous
• ITIL Foundation beneficial

Required experience:

• Entry to midlevel experience with troubleshooting and providing the support required in end computing and monitoring Services within a medium to large ICT organization.
• Strong knowledge of management agents, Microsoft Office products and end-point computing in general.
• Support end-point mobile devices – scanners / PDA's / tablets.
• Printing and printing maintenance including related systems.
• Basic knowledge of ITIL processes.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

About this role

We're looking for a
Managed Services Support Intern
to join our growing team in Century City, Cape Town.

This internship is designed for individuals who have a
Matric qualification
and a passion for technology, even if you haven't had the opportunity to pursue a formal degree.

At CyberIAM, we believe in developing talent from the ground up. You'll receive hands-on training in
Managed Services
, along with structured learning in
Identity and Access Management (IAM)
and
Privileged Access Management (PAM)
. Our goal is to equip you with valuable technical and professional skills for a long-term career in cybersecurity.

Key Responsibilities

As a Managed Services Support Intern at CyberIAM, you will:

• Provide
  first-line support
  to our clients, assisting with technical issues and troubleshooting requests.
• Work closely with the Managed Services team to deliver service excellence to clients across the
  UK and Europe
  .
• Assist with
  system monitoring, user administration, and access management tasks.
• Collaborate with the team to identify and resolve technical challenges efficiently.
• Learn and apply new technologies as part of your
  structured training and mentorship.

What we're looking for

You don't need a degree What matters most is
curiosity, drive, and the right attitude
.

You'll be a great fit if you:

• Have
  basic programming experience
  (e.g., Python, Java, or C#).
• Are interested in
  cybersecurity
  ,
  AI
  , and learning how technology keeps organisations secure.
• Are a
  problem-solver
  who enjoys figuring things out.
• Have
  strong communication skills
  and work well in a team.
• Are eager to
  learn, grow, and take initiative
  in a fast-paced environment.
• Are open to working
  occasional shift
  work
  to support international clients.
• It's a bonus if you have studied
  Information Technology (IT) as a subject up to Matric.

What you bring to the table

• A
  Matric qualification
  (formal tertiary education not required).
• Basic experience with
  programming languages
  and an interest in coding.
• A
  positive attitude, strong aptitude, and eagerness to learn
  .
• Enthusiasm for building a career in
  Managed Services and cybersecurity
  .
• Curiosity and a willingness to
  embrace new technologies and challenges
  .

What you'll gain

• Full training in Managed Services and exposure to
  IAM/PAM technologies
  .
• Mentorship from experienced cybersecurity professionals.
• Opportunities to earn
  industry-recognised certifications
  sponsored by CyberIAM.
• The chance to build a
  long-term career in Managed Services
  , with potential progression into other technical paths for top performers.

What CyberIAM Offers

Career Growth:
Structured training & industry certifications.

Time Off:
33 days holiday (including public holidays).

Health & Wellbeing:
AXA Healthcare & discounted gym membership.

Financial Perks:
Up to 6% pension contribution (10% total).

Work-Life Balance:
Flexible working & a dedicated social fund.

Competitive Salary

Roles and Responsibilities:

Technical Skills

Works as a key expert in a team in specific fields, using deep knowledge of systems or products without needing supervision.

Helps set technical standards and brings in new, creative and innovative ways to improve services.

Processes

Helps create and improve how work is done, both within the company and with customers.

Handles customer issues that have been escalated.

Service Levels

Makes sure systems meet service level agreements (SLAs). Suggests and makes improvements.

Tracks performance using reports and remote monitoring tools.

Project Work

Leads the technical side of medium to large projects, including planning costs, timelines, and risks.

Works with others to meet project goals.

Customer Relationships

Builds good working relationships with customers and internal teams.

Understands the customer's needs to improve the service provided.

Problem Solving

Takes charge of solving more difficult issues.

Works with other companies when needed to fix product problems.

Looks at trends and data to spot problems early and suggest fixes.

Teamwork

Acts as a technical expert, shares knowledge, and helps develop team members.

Business Understanding

Understands the customer's business and how service delivery is affected by different issues.

Professional Growth

Keeps up with new tools and technology.

Encourages using them to help the business improve continuously.

Minimum Requirements

Bachelor's degree or Diploma in computer science or information technology , or a related preferred field (or equivalent experience).

Microsoft Certifications

Broad knowledge across various OEM systems, and Vendor certified (hardware and software) e.g. Fujitsu, NetApp, VMware . Certification on the latter and field experience would be a great advantage.

5 - 6 years years' experience working for an IT Company. Proven experience as Server, Storage and Enterprise Engineer or Administrator.

Well trained and experienced in server operating systems (e.g. Windows Server, Linux, MS).

Knowledge of virtualization technologies and cloud

Experienced in server hardware, RAID configurations and storage technologies.

Understanding of network protocols and security principles.

Must have own transport and valid driver's license is essential.

Flexible to travel occasionally both nationally and internationally.

Excellent communication and customer service skills.

Key Accountabilities

Knowledge and experience of server, storage, and networking hardware technologies as well as associated system management tool sets.

Knowledge and experience of Storage Area Networking (SAN) and of SAN Fabric technologies, as well as Network Attached Storage (NAS) technologies and various storage protocols.

Knowledge and experience with Microsoft Windows Server, Hyper-V, and Failover Clusters.

Proficiency in installing, configuring, and maintaining vendor related platforms.

Knowledge and experience of migration and replication technologies is a great advantage. e.g. VMware or, Microsoft Storage Replica.

Knowledge and experience of installing, configuring, and maintaining of LAN network infrastructure technologies. Specifically, physical and virtual network requirements.

Knowledge of backup solutions.

Between 5 - 7 Years

Head of Managed Services – Cape Town

Location:
 Cape Town, South Africa | 
Type:
 Full-time

At CRG Technology, we consistently deliver exceptional results by 
understanding our clients' business, keeping solutions simple, and bringing in top-shelf talent that accelerates implementation
.

We're now looking for a 
Head of Managed Services
 to 
lead our Managed Services business from Cape Town
. This is a rare opportunity to take ownership of a new function, shape its roadmap, and scale it globally.

What you'll do

• Define and execute CRG's 
  Managed Services strategy and roadmap
  .
• Select and implement a PSA tool
  , integrating it with our existing platforms (HubSpot, ClickUp, Xero).
• Lead the rollout of 
  LogicMonitor
   (already selected) as the observability backbone.
• Build, hire, and manage a 
  Cape Town-based Service Desk & Operations team
  .
• Establish ITIL-aligned 
  service management practices
   (SLAs, processes, escalation).
• Ensure 
  customer success and service excellence
   across global clients.
• Partner with leadership to evolve services spanning 
  infrastructure, cloud, and security
  .

What we're looking for

• 7+ years' experience in 
  IT operations / managed services leadership
  .
• Strong 
  technical background
   in:
• Infrastructure & Networking
• Security
• Cloud
• Proven experience building or scaling a 
  Service Desk / NOC
• Familiarity with ITIL, service delivery, and customer success principles.
• Strong ability to 
  hire, inspire, and lead teams
  .
• Commercially minded with a focus on balancing service quality and profitability.
• Based in Cape Town

Why CRG?

• Greenfield role
   – build our Managed Services business from scratch with executive backing.
• Technology-led
   – LogicMonitor is in place; you'll choose the PSA and shape the service stack.
• Global exposure
   – collaborate with clients and teams across the UK, Europe, and South Africa.
• Career-defining opportunity
   – own the roadmap for a business line that will become a core pillar of CRG's growth.

Package

• Competitive salary + performance bonus.
• Professional development budget.
• Hybrid working environment.