18 IT Service Providers jobs in South Africa

Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have been providing healthcare to the lives of South Africans for over 60 years.

Bestmed strives to be an employer of choice by:

1. Creating a Personally Ours culture where we can all contribute in our unique way to make Bestmed the best employer for our Talent.
2. Creating an environment that optimises individuals to contribute their best version of themselves.
3. Promoting a highly engaged workforce in a performance enabling environment where employees are valued and rewarded for their commitment and dedication.

Bestmed offers an exceptional benefit programme and competitive packages, including 23 days annual leave and a workday of only 8 hours, including a 30min break. Permanent employees have options of life cover, disability benefits, funeral cover, pension fund, medical aid and more. Access to development opportunities are plentiful. Office benefits include free parking, free Wi-Fi, landline phone allowance, and free refreshments. Bestmed Heartbeats also have access to fitness facilities and running clubs such as an on-site gym, the Bestmed Athletics Club, Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes and incentives make your support structure one with lots of fun, laughter and something to strive towards. We celebrate your successes, endurances and life events with you. We constantly strive to innovate for you and by you.

If you are willing to lead the way, go the extra mile, do the right thing, be upbeat and play for the team…you may be the perfect candidate to join a journey that is Personally Yours with Bestmed!

We are committed to ensuring that all employees have opportunities for professional development, as well as fair compensation and employee benefits. We are also committed to ensuring a congenial and collegial work environment, where innovation is welcomed and encouraged. As such, we reinforce a culture of zero tolerance towards any forms of inappropriate behaviour, abuse (including abuse of power, privilege or trust), harassment, or exploitation of any kind to safeguard our members, employees and partners. This is our top priority and we take our responsibilities extremely seriously. All employees are required to share in this commitment through our Code of Conduct.

Bestmed is an equal opportunity, disability-confident employer and we are committed to achieving the highest standards of diversity, fairness and equality. We conduct the most appropriate pre-employment assessments and verification checks to ensure that high standards are maintained. Should you have a disability and require any additional support, please contact us at

Bestmed reserves the right to schedule and cancel assessments and interviews. Bestmed also reserves the right not to make a placement.

Facilitate an environment for optimal support to contracted Specialists as well as the Service Providers Department.

• Sectional performance parameters: SLA as reported weekly, average will be measured
• Taking the lead in activities on Sectional (SP, contracting & research) level
• Specialists Contracting and Research Management
• Support Manager and other TLs in tasks and initiatives beneficial to the Scheme and MHC & SPs
• Staff management initiatives
• Quality Assurance
• Client Satisfaction

• Grade 12
• Diploma in Business Administration

Experience - Essential

• 2 years Administration experience
• 2 years Microsoft Excel experience

Thank you for your interest in Bestmed Medical Scheme.

Due to the large amount of applications we receive, only shortlisted candidates will be contacted.

Should you not be contacted within 2 weeks of the advertisement closing date, please consider your application as unsuccessful. Your CV will however be put onto our database and we will contact you should any suitable vacancies arise in future.

We wish you the best of luck.

Job Title : Head of Managed Services (Pretoria)

Job Purpose :

The Head of Managed Services is responsible for overseeing and leading the managed services department and drive business growth, ensuring the delivery of high-quality, customer-centric IT services. This position is designed for an individual with deep expertise in managed services, sales, business development, and product offerings, who is capable of building and executing a comprehensive strategy to expand our managed services portfolio.

The ideal candidate will have a proven track record of success in driving sales, fostering customer relationships, and developing innovative service offerings to meet client needs. This is a target-driven role focused on achieving and exceeding sales and business development objectives.

Qualifications and Requirements :

• Matric is essential.
• Bachelor’s degree in information technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP) is highly desirable.
• At least 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery.
• Proven experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.
• Strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services.
• Experience in team management, coaching, and developing cross-functional teams. Skills
• Exceptional leadership and people management skills with the ability to motivate and lead teams.
• Strong business acumen and experience managing budgets and financial performance.
• Excellent communication, negotiation, and presentation skills.
• In-depth knowledge of industry best practices and service management methodologies (, ITIL).
• Experience with vendor management and third-party service providers.
• Ability to analyse data and performance metrics to drive continuous improvement.
• Strong problem-solving skills and the ability to think strategically.
• Customer-centric approach with a focus on delivering exceptional service.
• Ability to handle high-pressure situations and effectively manage multiple priorities.
• Innovative and forward-thinking with a passion for continuous improvement.
• Strong interpersonal skills, with the ability to build and maintain relationships at all levels of the organization
• Valid driver's license required

We are seeking an experienced Networking Managed Services Engineer (L3) to provide high-level managed services, ensuring reliable infrastructure performance for clients. This role focuses on proactively identifying and resolving technical issues, maintaining service quality, and delivering advanced problem-solving expertise.

Key Responsibilities:

Configure, install, test, and maintain client infrastructure.

Monitor systems, respond to alerts, and resolve incidents promptly.

Investigate and resolve complex technical problems, escalating when necessary.

Provide onsite and field engineering support.

Conduct quality reviews and recommend improvements.

Identify opportunities for automation and work optimization.

Participate in or lead technology-related projects.

Support and perform disaster recovery activities.

Document updates and maintain required records.

Requirements:

Proven experience in a senior networking or managed services role.

Strong technical troubleshooting and analytical skills.

Ability to work independently and mentor junior team members.

Familiarity with disaster recovery planning and execution.

Excellent communication and problem-solving skills.

Hit apply today for more information!

Join to apply for the Managed Services Technical Team Lead role at NTT DATA, Inc.

Join to apply for the Managed Services Technical Team Lead role at NTT DATA, Inc.

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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Team Lead, Managed Services Operations is an entry level management role, responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.

This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

• Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Provides support to all escalated incidents.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
• Timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Performs quality audits, covering process, service experience, ticket updates as required.
• Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
• Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
• Implements training and development initiatives for direct reports.
• Engages with clients for technical operations as part of routine operations.
• Constantly measures and analyze team’s delivery capabilities.
  
  

• Good organizational and team management skills.
• Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
• Developing understanding of budgets and cost management.
• Good time management, prioritization and delegation abilities.
• Good focus on client centricity.
• Highly focused on business outcomes.
• Ability to guide the team through transformational objectives set out by the business.
• Ability to work across different cultures and social groups.
• Ability to work well in a pressurized environment and adapt to changing circumstances.
  
  

• Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
• ITIL certification is a must.
• EUC
• AD
• Azure
• CyberSecurity
• Base OS
• Networking
• Cloud Computing
  
  

• Demonstrated experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
• Demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
• Demonstrated experience in organizational change management (transformational experience).
• Relevant demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x

Groblershoop, Northern Cape, South Africa 4 months ago

Groblershoop, Northern Cape, South Africa 4 months ago

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Join to apply for the Principal Networking Managed Services Engineer role at NTT DATA, Inc.

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Join to apply for the Principal Networking Managed Services Engineer role at NTT DATA, Inc.

Get AI-powered advice on this job and more exclusive features.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Principal Networking Managed Services Engineer is a senior technical expert responsible for architecting, deploying, and maintaining secure networking infrastructures within managed service environments. This role leads the design and delivery of advanced network security solutions, ensuring seamless execution of complex client engagements. As a trusted advisor and subject matter expert, the engineer plays a key role in driving infrastructure modernization initiatives, including the integration of next-generation firewalls and Zero Trust security frameworks.

Key Responsibilities

• Architect, implement, and manage complex managed security solutions tailored to client needs.
• Lead the evolution of security infrastructure, integrating next-gen firewalls and Zero Trust models.
• Act as a senior technical consultant and escalation point, providing fourth-line support and resolving complex incidents.
• Drive knowledge sharing and mentorship across engineering teams, ensuring continuous capability growth.
• Own the technical governance of deals and provide hands-on support for architecture- and project-related initiatives.
• Oversee performance monitoring, optimization, and compliance with industry regulations and data protection standards.
• Develop automation tools and scripts to streamline operations and improve operational efficiency.
• Produce and maintain detailed technical documentation, including configurations, diagrams, and runbooks.
• Lead or contribute to disaster recovery planning and testing.
• Serve as an emergency contact for critical, business-impacting issues and outages.
• Participate in cross-functional collaboration with internal and client-facing teams.
  
  

• Proven leadership in a technical environment with strong stakeholder engagement skills.
• In-depth expertise in network security technologies and managed services delivery models.
• Excellent analytical and problem-solving ability for high-stakes security challenges.
• Strong scripting capabilities (Python, Perl, Ruby) and experience with automation frameworks (Ansible, Puppet, Chef).
• Effective communicator with the ability to translate technical detail into actionable insights.
  
  

• Bachelor’s degree in IT, Computer Science, or a related discipline (or equivalent work experience).
• Firewall certification (mandatory).
• Preferred: CCNP/PCNSE, CCIE, CISSP, and automation certifications.
  
  

• Significant experience in managed services, delivering and maintaining complex security infrastructures.
• Extensive background in enterprise security solution design and implementation.
• Experience in global enterprise environments and vendor management.
• Strong familiarity with service management frameworks and tools (especially ServiceNow).
• Demonstrated experience across multiple security domains and emerging technologies.
• Competent and/or certified in the following technologies:
• Cisco Routers
• Cisco Nexus Switching
• Cisco Catalyst Switching
• HP Switching
• Brocade Switching
• Cisco Meraki Switching
• Cisco ASA
• Fortinet
• Juniper
• Check Point
• Palo Alto
• Cisco Meraki
• Palo Alto Prisma
• Citrix Netscaler
• F5
• Riverbed
• Cisco Meraki Wireless
• Cisco Aironet Wireless
• Silver Peak
• Cisco SD-WAN / Meraki SD-WAN
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Principal Networking Managed Services Engineer is a senior technical expert responsible for architecting, deploying, and maintaining secure networking infrastructures within managed service environments. This role leads the design and delivery of advanced network security solutions, ensuring seamless execution of complex client engagements. As a trusted advisor and subject matter expert, the engineer plays a key role in driving infrastructure modernization initiatives, including the integration of next-generation firewalls and Zero Trust security frameworks.

Key Responsibilities

• Architect, implement, and manage complex managed security solutions tailored to client needs.
• Lead the evolution of security infrastructure, integrating next-gen firewalls and Zero Trust models.
• Act as a senior technical consultant and escalation point, providing fourth-line support and resolving complex incidents.
• Drive knowledge sharing and mentorship across engineering teams, ensuring continuous capability growth.
• Own the technical governance of deals and provide hands-on support for architecture- and project-related initiatives.
• Oversee performance monitoring, optimization, and compliance with industry regulations and data protection standards.
• Develop automation tools and scripts to streamline operations and improve operational efficiency.
• Produce and maintain detailed technical documentation, including configurations, diagrams, and runbooks.
• Lead or contribute to disaster recovery planning and testing.
• Serve as an emergency contact for critical, business-impacting issues and outages.

• Participate in cross-functional collaboration with internal and client-facing teams.

Skills & Attributes

• Proven leadership in a technical environment with strong stakeholder engagement skills.
• In-depth expertise in network security technologies and managed services delivery models.
• Excellent analytical and problem-solving ability for high-stakes security challenges.
• Strong scripting capabilities (Python, Perl, Ruby) and experience with automation frameworks (Ansible, Puppet, Chef).
• Effective communicator with the ability to translate technical detail into actionable insights.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related discipline (or equivalent work experience).
• Firewall certification (mandatory).
• Preferred: CCNP/PCNSE, CCIE, CISSP, and automation certifications.

Experience

• Significant experience in managed services, delivering and maintaining complex security infrastructures.
• Extensive background in enterprise security solution design and implementation.
• Experience in global enterprise environments and vendor management.
• Strong familiarity with service management frameworks and tools (especially ServiceNow).
• Demonstrated experience across multiple security domains and emerging technologies.
• Competent and/or certified in the following technologies:
• Cisco Routers
• Cisco Nexus Switching
• Cisco Catalyst Switching
• HP Switching
• Brocade Switching
• Cisco Meraki Switching
• Cisco ASA
• Fortinet
• Juniper
• Check Point
• Palo Alto
• Cisco Meraki
• Palo Alto Prisma
• Citrix Netscaler
• F5
• Riverbed
• Cisco Meraki Wireless
• Cisco Aironet Wireless
• Silver Peak
• Cisco SD-WAN / Meraki SD-WAN

#LI-MEA

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

The Principal Networking Managed Services Engineer is a senior technical expert responsible for architecting, deploying, and maintaining secure networking infrastructures within managed service environments. This role leads the design and delivery of advanced network security solutions, ensuring seamless execution of complex client engagements. As a trusted advisor and subject matter expert, the engineer plays a key role in driving infrastructure modernization initiatives, including the integration of next-generation firewalls and Zero Trust security frameworks.

Key Responsibilities

• Architect, implement, and manage complex managed security solutions tailored to client needs.
• Lead the evolution of security infrastructure, integrating next-gen firewalls and Zero Trust models.
• Act as a senior technical consultant and escalation point, providing fourth-line support and resolving complex incidents.
• Drive knowledge sharing and mentorship across engineering teams, ensuring continuous capability growth.
• Own the technical governance of deals and provide hands-on support for architecture- and project-related initiatives.
• Oversee performance monitoring, optimization, and compliance with industry regulations and data protection standards.
• Develop automation tools and scripts to streamline operations and improve operational efficiency.
• Produce and maintain detailed technical documentation, including configurations, diagrams, and runbooks.
• Lead or contribute to disaster recovery planning and testing.
• Serve as an emergency contact for critical, business-impacting issues and outages.

• Participate in cross-functional collaboration with internal and client-facing teams.

Skills & Attributes

• Proven leadership in a technical environment with strong stakeholder engagement skills.
• In-depth expertise in network security technologies and managed services delivery models.
• Excellent analytical and problem-solving ability for high-stakes security challenges.
• Strong scripting capabilities (Python, Perl, Ruby) and experience with automation frameworks (Ansible, Puppet, Chef).
• Effective communicator with the ability to translate technical detail into actionable insights.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related discipline (or equivalent work experience).
• Firewall certification (mandatory).
• Preferred: CCNP/PCNSE, CCIE, CISSP, and automation certifications.

Experience

• Significant experience in managed services, delivering and maintaining complex security infrastructures.
• Extensive background in enterprise security solution design and implementation.
• Experience in global enterprise environments and vendor management.
• Strong familiarity with service management frameworks and tools (especially ServiceNow).
• Demonstrated experience across multiple security domains and emerging technologies.
• Competent and/or certified in the following technologies:
• Cisco Routers
• Cisco Nexus Switching
• Cisco Catalyst Switching
• HP Switching
• Brocade Switching
• Cisco Meraki Switching
• Cisco ASA
• Fortinet
• Juniper
• Check Point
• Palo Alto
• Cisco Meraki
• Palo Alto Prisma
• Citrix Netscaler
• F5
• Riverbed
• Cisco Meraki Wireless
• Cisco Aironet Wireless
• Silver Peak
• Cisco SD-WAN / Meraki SD-WAN

#LI-MEA

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Principal Networking Managed Services Engineer is a senior technical expert responsible for architecting, deploying, and maintaining secure networking infrastructures within managed service environments. This role leads the design and delivery of advanced network security solutions, ensuring seamless execution of complex client engagements. As a trusted advisor and subject matter expert, the engineer plays a key role in driving infrastructure modernization initiatives, including the integration of next-generation firewalls and Zero Trust security frameworks.

Key Responsibilities

• Architect, implement, and manage complex managed security solutions tailored to client needs.
• Lead the evolution of security infrastructure, integrating next-gen firewalls and Zero Trust models.
• Act as a senior technical consultant and escalation point, providing fourth-line support and resolving complex incidents.
• Drive knowledge sharing and mentorship across engineering teams, ensuring continuous capability growth.
• Own the technical governance of deals and provide hands-on support for architecture- and project-related initiatives.
• Oversee performance monitoring, optimization, and compliance with industry regulations and data protection standards.
• Develop automation tools and scripts to streamline operations and improve operational efficiency.
• Produce and maintain detailed technical documentation, including configurations, diagrams, and runbooks.
• Lead or contribute to disaster recovery planning and testing.
• Serve as an emergency contact for critical, business-impacting issues and outages.

• Participate in cross-functional collaboration with internal and client-facing teams.

Skills & Attributes

• Proven leadership in a technical environment with strong stakeholder engagement skills.
• In-depth expertise in network security technologies and managed services delivery models.
• Excellent analytical and problem-solving ability for high-stakes security challenges.
• Strong scripting capabilities (Python, Perl, Ruby) and experience with automation frameworks (Ansible, Puppet, Chef).
• Effective communicator with the ability to translate technical detail into actionable insights.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related discipline (or equivalent work experience).
• Firewall certification (mandatory).
• Preferred: CCNP/PCNSE, CCIE, CISSP, and automation certifications.

Experience

• Significant experience in managed services, delivering and maintaining complex security infrastructures.
• Extensive background in enterprise security solution design and implementation.
• Experience in global enterprise environments and vendor management.
• Strong familiarity with service management frameworks and tools (especially ServiceNow).
• Demonstrated experience across multiple security domains and emerging technologies.
• Competent and/or certified in the following technologies:
• Cisco Routers
• Cisco Nexus Switching
• Cisco Catalyst Switching
• HP Switching
• Brocade Switching
• Cisco Meraki Switching
• Cisco ASA
• Fortinet
• Juniper
• Check Point
• Palo Alto
• Cisco Meraki
• Palo Alto Prisma
• Citrix Netscaler
• F5
• Riverbed
• Cisco Meraki Wireless
• Cisco Aironet Wireless
• Silver Peak
• Cisco SD-WAN / Meraki SD-WAN

#LI-MEA

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Location: Cape Town CBD (Workshop17) Work From Office Only
Salary: Starting from R18,000 per month (depending on skills and experience)
Working Hours: Monday to Friday, UK Hours (9am6pm / 10am7pm depending on daylight savings)

We are growing! As part of our evolution, were looking for an experiencedLevel 1 Managed Services Technician to join ourManaged Services Helpdesk Team .

This is an opportunity to build a long-term career with aUK-based MSP (Managed Service Provider) , supporting a diverse client base including healthcare, charity, and retail sectors. Our clients are typicallymedium to large organisations , with infrastructure setups ranging from cloud-based (Azure AD) to hybrid environments.

The ideal candidate will not only have strong technical skills but also understand thevalue of every client and candidate interaction . Were building talent pipelines for the futureso we treat each profile and support case with care, attention, and long-term thinking.

• Provide 1st line technical support to internal and external stakeholders via Helpdesk, phone, live chat, and email.
• Log and triage tickets using the Helpdesk Management System (e.g., ConnectWise), ensuring accurate categorisation and prioritisation.
• Performinitial troubleshooting and escalate where needed to Level 2 or 3 support, maintaining excellent customer care.
• Set up and manage user accounts (Active Directory, AzureAD, Hybrid AD), including password resets, MFA setup, and user permissions.
• Support Office 365 applications , including Exchange Online, OneDrive, Teams, and SharePoint troubleshooting.
• Managenetworked devices , such as printers using print servers and user code systems for secure access.
• Perform hardware/software installations and remote maintenance tasks, including patch management and antivirus updates.
• Proactively monitor internal systems (backups, antivirus, patch management dashboards) and create tickets for detected issues.
• Assist withsmall order preparation, hardware delivery, and configuration (PCs, laptops, printers).
• Identify and act oncybersecurity risks , including compromised device management and phishing incidents.
• Work closely with clients, scheduling calls and ensuringnon-technical users are supported with patience and clarity .
• Continuously develop your technical knowledge to meetMSP industry certifications and stay ahead of emerging technology.

• 2 to3 years of professional experience in:
  • Microsoft Windows Server
  • Microsoft 365 Administration (Exchange Online, Teams, OneDrive)
  • Active Directory, AzureAD, and Hybrid AD (user account management, GPOs)
  • Networking fundamentals (wired, wireless, VPN setups)
  • Cybersecurity basics (MFA, phishing, firewall rules, antivirus management)
  • Backup & Replication (Veeam or equivalent)
  • Hardware maintenance (laptops, desktops, servers)
  • Remote troubleshooting of bothhardware and software issues
  • Ticket management systems (ConnectWise preferred)
  • Experience inIT support for healthcare or retail sectors is highly advantageous
• Problem-solving mindset with the ability to research solutions independently.
• Ability totranslate technical language into user-friendly explanations .
• Strongteam collaboration and client relationship management .
• High attention to detail we treatevery case and every CV as valuable to the business.
• Commitment tocontinuous learning and professional growth .
• Excellent communication skills in English (minimum 50% pass in Maths and English).
• Professional IT Certifications:
  • ITIL Foundation
  • Microsoft MCSA
  • Cisco CCNA
• Previous experience in a Managed Service Provider (MSP) environment.

Surgo (Pty) Ltd is committed to building a diverse workforce and encourages people with disabilities and candidates from underrepresented backgrounds to apply.

Due to the volume of applications, if you dont hear back within three months, please consider your application unsuccessful. However, your CV will be retained in our database for future opportunitiesevery CV is treated as part of our long-term talent pipeline. If you prefer us not to keep your CV, please contact .