123 IT Service Providers jobs in South Africa

Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have been providing healthcare to the lives of South Africans for over 60 years.

Bestmed strives to be an employer of choice by:

1. Creating a Personally Ours culture where we can all contribute in our unique way to make Bestmed the best employer for our Talent.
2. Creating an environment that optimises individuals to contribute their best version of themselves.
3. Promoting a highly engaged workforce in a performance enabling environment where employees are valued and rewarded for their commitment and dedication.

Bestmed offers an exceptional benefit programme and competitive packages, including 23 days annual leave and a workday of only 8 hours, including a 30min break. Permanent employees have options of life cover, disability benefits, funeral cover, pension fund, medical aid and more. Access to development opportunities are plentiful. Office benefits include free parking, free Wi-Fi, landline phone allowance, and free refreshments. Bestmed Heartbeats also have access to fitness facilities and running clubs such as an on-site gym, the Bestmed Athletics Club, Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes and incentives make your support structure one with lots of fun, laughter and something to strive towards. We celebrate your successes, endurances and life events with you. We constantly strive to innovate for you and by you.

If you are willing to lead the way, go the extra mile, do the right thing, be upbeat and play for the team…you may be the perfect candidate to join a journey that is Personally Yours with Bestmed!

We are committed to ensuring that all employees have opportunities for professional development, as well as fair compensation and employee benefits. We are also committed to ensuring a congenial and collegial work environment, where innovation is welcomed and encouraged. As such, we reinforce a culture of zero tolerance towards any forms of inappropriate behaviour, abuse (including abuse of power, privilege or trust), harassment, or exploitation of any kind to safeguard our members, employees and partners. This is our top priority and we take our responsibilities extremely seriously. All employees are required to share in this commitment through our Code of Conduct.

Bestmed is an equal opportunity, disability-confident employer and we are committed to achieving the highest standards of diversity, fairness and equality. We conduct the most appropriate pre-employment assessments and verification checks to ensure that high standards are maintained. Should you have a disability and require any additional support, please contact us at

Bestmed reserves the right to schedule and cancel assessments and interviews. Bestmed also reserves the right not to make a placement.

Facilitate an environment for optimal support to contracted Specialists as well as the Service Providers Department.

• Sectional performance parameters: SLA as reported weekly, average will be measured
• Taking the lead in activities on Sectional (SP, contracting & research) level
• Specialists Contracting and Research Management
• Support Manager and other TLs in tasks and initiatives beneficial to the Scheme and MHC & SPs
• Staff management initiatives
• Quality Assurance
• Client Satisfaction

• Grade 12
• Diploma in Business Administration

Experience - Essential

• 2 years Administration experience
• 2 years Microsoft Excel experience

Thank you for your interest in Bestmed Medical Scheme.

Due to the large amount of applications we receive, only shortlisted candidates will be contacted.

Should you not be contacted within 2 weeks of the advertisement closing date, please consider your application as unsuccessful. Your CV will however be put onto our database and we will contact you should any suitable vacancies arise in future.

We wish you the best of luck.

About the Position

CoCre8 Technology Solutions, based in Midrand, Johannesburg is seeking a skilled IT - Managed Services Engineer to join our dynamic team. The IT Engineer will be responsible for maintaining, troubleshooting, and supporting our customers IT infrastructure. This includes ensuring the smooth operation, installation  and implementation of hardware, software, networks, and other critical technology systems.

The Managed Services Engineer will be responsible for providing a variety of complex professional technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.

The successful candidate must have a good understanding of meeting Service Level Agreements (SLA), should be focused on customer expectations, and help to resolve escalations from other team members and partner engineers. Will be involved in preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

The role holder works with no supervision and should be knowledgeable and a specialist in a wide range of systems. Must be a team player to support other team members within the inner team.

The ideal candidate will have strong problem-solving skills, a deep understanding of IT systems, and the ability to work in a fast-paced, collaborative environment.

Minimum Requirements

Bachelor's degree or Diploma in computer science or information technology, or a related preferred field (or equivalent experience).

•Microsoft Certifications

•Broad knowledge across various OEM systems, and Vendor certified (hardware and software) e.g. Fujitsu, NetApp, VMware
.
Certification on the latter and field experience would be a great advantage.

•
+
10 years' experience working for an IT Company. Proven experience as Server, Storage and Enterprise Engineer or Administrator.

•Well trained and experienced in server operating systems (e.g. Windows Server, Linux, MS).

•Knowledge of virtualization technologies and cloud

•Experienced in server hardware, RAID configurations and storage technologies.

•Understanding of network protocols and security principles.

•Must have own transport and valid driver's license is essential.

•Flexible to travel occasionally both nationally and internationally.

•Excellent communication and customer service skills.

Key Accountabilities

•Knowledge and experience of server, storage, and networking hardware technologies as well as associated system management tool sets.

•Knowledge and experience of Storage Area Networking (SAN) and of SAN Fabric technologies, as well as Network Attached Storage (NAS) technologies and various storage protocols.

•Knowledge and experience with Microsoft Windows Server, Hyper-V, and Failover Clusters.

•Proficiency in installing, configuring, and maintaining vendor related platforms.

•Knowledge and experience of migration and replication technologies is a great advantage.  e.g. VMware or, Microsoft Storage Replica.

•Knowledge and experience of installing, configuring, and maintaining of LAN network infrastructure technologies. Specifically, physical and virtual network requirements.

•Knowledge of backup solutions.

Roles and Responsibilities:

•
Technical Skills:
Works as a key expert in a team in specific fields, using deep knowledge of systems or products without needing supervision. Helps set technical standards and brings in new, creative and innovative ways to improve services.

•
Processes:
Helps create and improve how work is done, both within the company and with customers. Handles customer issues that have been escalated.

•
Service Levels:
Makes sure systems meet service level agreements (SLAs). Suggests and makes improvements. Tracks performance using reports and remote monitoring tools.

•
Project Work:
Leads the technical side of medium to large projects, including planning costs, timelines, and risks. Works with others to meet project goals.

•
Customer Relationships:
Builds good working relationships with customers and internal teams. Understands the customer's needs to improve the service provided.

•
Problem Solving:
Takes charge of solving more difficult issues. Works with other companies when needed to fix product problems. Looks at trends and data to spot problems early and suggest fixes.

•
Teamwork:
Acts as a technical expert, shares knowledge, and helps develop team members.

•
Business Understanding:
Understands the customer's business and how service delivery is affected by different issues.

•
Professional Growth:
Keeps up with new tools and technology. Encourages using them to help the business improve continuously.

Should you wish to apply for this position, submit your CV to Human Resources via

e-mail: before
25th August 2025.

Correspondence will only be entered into with shortlisted candidates. Please clearly indicate the position for which you are applying. CoCre8 is an equal opportunity employer.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.

Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance taking into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Diploma or certificate qualification/s in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Relevant certifications include which are considered desirable (but not limited to):

• Comptia A+ / N+
• Microsoft Professional certification in line with desktop / end user support advantageous
• ITIL Foundation beneficial

Required experience:

• Entry to midlevel experience with troubleshooting and providing the support required in end computing and monitoring Services within a medium to large ICT organization.
• Strong knowledge of management agents, Microsoft Office products and end-point computing in general.
• Support end-point mobile devices – scanners / PDA's / tablets.
• Printing and printing maintenance including related systems.
• Basic knowledge of ITIL processes.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.

Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance taking into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Diploma or certificate qualification/s in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Relevant certifications include which are considered desirable (but not limited to):

• Comptia A+ / N+
• Microsoft Professional certification in line with desktop / end user support advantageous
• ITIL Foundation beneficial

Required experience:

• Entry to midlevel experience with troubleshooting and providing the support required in end computing and monitoring Services within a medium to large ICT organization.
• Strong knowledge of management agents, Microsoft Office products and end-point computing in general.
• Support end-point mobile devices – scanners / PDA's / tablets.
• Printing and printing maintenance including related systems.
• Basic knowledge of ITIL processes.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Head of Managed Services – Cape Town

Location:
 Cape Town, South Africa | 
Type:
 Full-time

At CRG Technology, we consistently deliver exceptional results by 
understanding our clients' business, keeping solutions simple, and bringing in top-shelf talent that accelerates implementation
.

We're now looking for a 
Head of Managed Services
 to 
lead our Managed Services business from Cape Town
. This is a rare opportunity to take ownership of a new function, shape its roadmap, and scale it globally.

What you'll do

• Define and execute CRG's 
  Managed Services strategy and roadmap
  .
• Select and implement a PSA tool
  , integrating it with our existing platforms (HubSpot, ClickUp, Xero).
• Lead the rollout of 
  LogicMonitor
   (already selected) as the observability backbone.
• Build, hire, and manage a 
  Cape Town-based Service Desk & Operations team
  .
• Establish ITIL-aligned 
  service management practices
   (SLAs, processes, escalation).
• Ensure 
  customer success and service excellence
   across global clients.
• Partner with leadership to evolve services spanning 
  infrastructure, cloud, and security
  .

What we're looking for

• 7+ years' experience in 
  IT operations / managed services leadership
  .
• Strong 
  technical background
   in:
• Infrastructure & Networking
• Security
• Cloud
• Proven experience building or scaling a 
  Service Desk / NOC
• Familiarity with ITIL, service delivery, and customer success principles.
• Strong ability to 
  hire, inspire, and lead teams
  .
• Commercially minded with a focus on balancing service quality and profitability.
• Based in Cape Town

Why CRG?

• Greenfield role
   – build our Managed Services business from scratch with executive backing.
• Technology-led
   – LogicMonitor is in place; you'll choose the PSA and shape the service stack.
• Global exposure
   – collaborate with clients and teams across the UK, Europe, and South Africa.
• Career-defining opportunity
   – own the roadmap for a business line that will become a core pillar of CRG's growth.

Package

• Competitive salary + performance bonus.
• Professional development budget.
• Hybrid working environment.

Roles and Responsibilities:

Technical Skills

Works as a key expert in a team in specific fields, using deep knowledge of systems or products without needing supervision.

Helps set technical standards and brings in new, creative and innovative ways to improve services.

Processes

Helps create and improve how work is done, both within the company and with customers.

Handles customer issues that have been escalated.

Service Levels

Makes sure systems meet service level agreements (SLAs). Suggests and makes improvements.

Tracks performance using reports and remote monitoring tools.

Project Work

Leads the technical side of medium to large projects, including planning costs, timelines, and risks.

Works with others to meet project goals.

Customer Relationships

Builds good working relationships with customers and internal teams.

Understands the customer's needs to improve the service provided.

Problem Solving

Takes charge of solving more difficult issues.

Works with other companies when needed to fix product problems.

Looks at trends and data to spot problems early and suggest fixes.

Teamwork

Acts as a technical expert, shares knowledge, and helps develop team members.

Business Understanding

Understands the customer's business and how service delivery is affected by different issues.

Professional Growth

Keeps up with new tools and technology.

Encourages using them to help the business improve continuously.

Minimum Requirements

Bachelor's degree or Diploma in computer science or information technology , or a related preferred field (or equivalent experience).

Microsoft Certifications

Broad knowledge across various OEM systems, and Vendor certified (hardware and software) e.g. Fujitsu, NetApp, VMware . Certification on the latter and field experience would be a great advantage.

5 - 6 years years' experience working for an IT Company. Proven experience as Server, Storage and Enterprise Engineer or Administrator.

Well trained and experienced in server operating systems (e.g. Windows Server, Linux, MS).

Knowledge of virtualization technologies and cloud

Experienced in server hardware, RAID configurations and storage technologies.

Understanding of network protocols and security principles.

Must have own transport and valid driver's license is essential.

Flexible to travel occasionally both nationally and internationally.

Excellent communication and customer service skills.

Key Accountabilities

Knowledge and experience of server, storage, and networking hardware technologies as well as associated system management tool sets.

Knowledge and experience of Storage Area Networking (SAN) and of SAN Fabric technologies, as well as Network Attached Storage (NAS) technologies and various storage protocols.

Knowledge and experience with Microsoft Windows Server, Hyper-V, and Failover Clusters.

Proficiency in installing, configuring, and maintaining vendor related platforms.

Knowledge and experience of migration and replication technologies is a great advantage. e.g. VMware or, Microsoft Storage Replica.

Knowledge and experience of installing, configuring, and maintaining of LAN network infrastructure technologies. Specifically, physical and virtual network requirements.

Knowledge of backup solutions.

Between 5 - 7 Years