1,263 Help Desk Roles jobs in South Africa
Help Desk Support Randburg
Posted 6 days ago
Job Viewed
Job Description
Reference: HC -Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
IT Help Desk Manager
Posted 4 days ago
Job Viewed
Job Description
- Lead the planning, implementation, and maintenance of the organizaions IT infrastructure, ensuring alignment with business goals.
- Work with the IT Director to define and implement the companys IT strategy and budget.
- Oversee network security controls and infrastructure to maintain compliance with industry standards, including PCI-DSS and ISO 27001.
- Directly supervise the IT Help Desk Supervisor and additional IT personnel, overseeing daily operations and ensuring high team performance.
- Conduct regular evaluations, provide coaching and training, and support team members professional development.
- Coordinate with HR and Compliance on necessary IT team training on cybersecurity and compliance topics.
- Ensure the reliable operation of network infrastructure, including routers, switches, firewalls, and VPN configurations, to support business continuity.
- Manage user accounts and permissions, implementing role-based access controls in accordance with company policy.
- Oversee backups, data storage, and recovery systems, ensuring data integrity and availability.
- Coordinate with the Compliance Officer to implement, monitor, and maintain IT compliance requirements for PCI-DSS, ISO 27001, and SOC 2 standards.
- Conduct regular IT security audits, vulnerability assessments, and risk management reviews.
- Enforce data security protocols and ensure that IT practices align with compliance regulations and organizational risk appetite.
- Lead and manage IT projects, including software implementations, hardware upgrades, and network expansions, ensuring adherence to timelines and budgets.
- Oversee the documentation of project plans, procedures, and user manuals to support ongoing operational needs and ensure continuity.
- Coordinate with vendors for procurement, maintenance, and support of IT infrastructure, negotiating contracts to optimize costs.
- Track the IT budget, reporting on expenditures and identifying areas for cost savings.
- Oversee the incident response process, ensuring swift and effective resolution of IT issues.
- Manage change control processes to document and track changes to the IT environment, maintaining stability and minimizing disruptions.
- Ensure proper provisioning, inventory, and maintenance of IT assets across all sites.
- Implement lifecycle management practices for hardware and software, overseeing asset decommissioning and secure disposal processes.
- The responsibilities, functions and job profile are not limited to the ones listed or otherwise specified in this document, based on the department´s goals and client requirements, changes to these may be requested to the employee.
Requirements:
Qualification & Certification
- Bachelors degree in information technology, Computer Science, or a related field.
- Masters Degree is a plus
- CompTIA Network+, Certified Information Systems Security Professional (CISSP), ITIL, or equivalent certifications
Knowledge & Experience
- Minimum of 7 years of experience in IT, with at least 3 years in a managerial or supervisory role
- Deep understanding of IT infrastructure, security frameworks (PCI-DSS, ISO 27001), network security, and cloud environments
- Advanced proficiency in network management, Windows Server, Active Directory, cloud platforms (Azure, AWS), and endpoint management
- English B2 with strong verbal and written communication skills
Skills & Attributes
- Strong Leadership, Organizational, and Project Management Abilities, with the capacity to manage multiple projects and priorities effectively.
Goodwood Help Desk Technician
Posted 26 days ago
Job Viewed
Job Description
Goodwood Help Desk Technician
Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.
Appointment: Permanent, full-time position
Salary: R20 000 – R25 000 CTC per month
Benefits: Provident Fund and December Bonus
Working hours: Monday – Friday from 08:00 to 17:00
Qualifications and or Experience:
- More than 2 years' experience with configuring and setting up IT of systems.
- Matric with Mathematics
- L1 LAN Network (Basic)
- L1 Wireless Network (Basic)
- L1 WAN Network (Basic)
- L1 Phones & Printers (Basic)
- L1 Remote support (Basic)
- L1 Office 365 (Basic)
- L1 Active Directory (Basic)
- L1 Microsoft infrastructure skills (Basic)
- L1 Hardware & Software maintenance (Basic).
- Good understanding of Microsoft Environment
- Client interaction experience
- Desktop Support
- Basic Endpoint Security
Job Purpose:
- Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
- Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
- Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
- Excellent Troubleshooting skills with rapid resolution.
- IT Hardware and Software Support.
- Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
- Assist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
- Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
Implement and follow through IT infrastructure and applications at Head Office. - Ability to take ownership of an ICT problem or project from beginning to completion.
- ICT Infrastructure Monitoring.
- IT Record keeping and documenting.
- Planned change control knowledge.
- Implementation of network, Microsoft and security standards.
- Provide support to Head Office, GW store end users where required.
EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990)
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Customer Support
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Customer Support role at Jonsson Workwear .
Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.
To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.
To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.
The individual best suited to this role will be required to:
Responsibilities- Provide in-store exceptional customer service.
- Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
- Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
- Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
- Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
- Carry out all required tasks efficiently, maintaining accuracy with urgency.
- Follow up, follow through and fulfil your commitments, always.
In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.
Seniority level- Entry level
- Full-time
- Other
- Technology, Information and Internet
Customer Support
Posted 9 days ago
Job Viewed
Job Description
The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.
Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.
Key Responsibilities:
● Be an owner advocate.
● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.
● Ensure all communications related to assigned portfolio/market is responded within a timely fashion
o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.
o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.
o Internal communications: actively monitoring Slack & Internal Emails to respond within
▪ 2 minutes for urgent items
▪ 30 minutes for non-urgent items
▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.
● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.
● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.
● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.
● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.
● Manage and develop performance of direct reports.
● Actively communicate with internal team members and cultivate resources to support owner success.
● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.
● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.
● Stay aware of company goals and strategies to ensure projects align with business priorities.
● Provide creative insights and solutions to address client/organizational challenges.
● Perform additional duties as assigned.
OH&S:
● Actively participate and contribute with the improvement of company procedures and processes.
● Follow all procedures and guidelines and applicable law and regulations.
● Promote a professional and cooperative working environment, based on mutual respect and trust.
● Promote safe behaviour in the workplace.
IT Help Desk Technician (Goodwood)
Posted 1 day ago
Job Viewed
Job Description
SUMMARY :
Position available for a Help Desk Technician to be based in Goodwood, Cape Town.
Job Purpose :
- Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications)
- Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices
- Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
- Excellent Troubleshooting skills with rapid resolution
- Performs the following daily : IT Hardware and Software SupportAssist Operational Team with WMS, Office 365, antivirus and windows support at Head OfficeAssist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support
- Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
- More than 2 years' experience with configuring and setting up IT of systems.
Qualifications and or Experience :
POSITION INFO :
Position available for a Help Desk Technician based in Goodwood. Experience with : LAN Network, Remote Support, WAN Network
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
#J-18808-LjbffrIt Help Desk Technician Remote
Posted 4 days ago
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We found 114 jobs for selected criteria:
- Remote IT Help Desk Technician (Level 2)
- IT & Telecommunications (1)
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Support Adventure Limited Remote IT Help Desk Technician (Level 2)
- Remote
- Permanent
- Full Time
- Published: 1 week ago
- USD$2000 - $000
- EE/AA, Non EE/AA
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high paced MSP environment is a major plus
Desired Experience & QualificationThe following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
Package & RemunerationWhat Support Adventure offers:
We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
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It Help Desk Technician Remote
Posted 4 days ago
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Job Description
We found 114 jobs for selected criteria:
- Remote IT Help Desk Technician (Level 2)
- IT & Telecommunications (1)
Where should we email your jobs?
Please enter a valid email address
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Support Adventure Limited Remote IT Help Desk Technician (Level 2)
- Remote
- Permanent
- Full Time
- Published: 1 week ago
- USD$2000 - $000
- EE/AA, Non EE/AA
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high paced MSP environment is a major plus
Desired Experience & QualificationThe following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
Package & RemunerationWhat Support Adventure offers:
We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteriaPlease enter a valid email address
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#J-18808-LjbffrIt Help Desk Technician Remote
Posted 4 days ago
Job Viewed
Job Description
We found 114 jobs for selected criteria:
- Remote IT Help Desk Technician (Level 2)
- IT & Telecommunications (1)
Where should we email your jobs?
Please enter a valid email address
Did you mean:
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Support Adventure Limited Remote IT Help Desk Technician (Level 2)
- Remote
- Permanent
- Full Time
- Published: 1 week ago
- USD$2000 - $000
- EE/AA, Non EE/AA
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high paced MSP environment is a major plus
Desired Experience & QualificationThe following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
Package & RemunerationWhat Support Adventure offers:
We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteriaPlease enter a valid email address
Did you mean:
By clicking above you agree to the PNet Terms of Use .Read our full Data Protection Policy here .You may unsubscribe at any time from PNet emails and services.
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Thank you! Your Job Alert has been activated.
#J-18808-LjbffrIt Help Desk Technician Remote
Posted 4 days ago
Job Viewed
Job Description
We found 114 jobs for selected criteria:
- Remote IT Help Desk Technician (Level 2)
- IT & Telecommunications (1)
Where should we email your jobs?
Please enter a valid email address
Did you mean:
By clicking above you agree to the PNet Terms of Use .Read our full Data Protection Policy here .You may unsubscribe at any time from PNet emails and services.
Please check your email.
One more step! Confirm your Job Alert to receive relevant jobs to
Thank you! Your Job Agent is now active.
From now on you will receive relevant jobs to
Support Adventure Limited Remote IT Help Desk Technician (Level 2)
- Remote
- Permanent
- Full Time
- Published: 1 week ago
- USD$2000 - $000
- EE/AA, Non EE/AA
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high paced MSP environment is a major plus
Desired Experience & QualificationThe following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
Package & RemunerationWhat Support Adventure offers:
We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteriaPlease enter a valid email address
Did you mean:
By clicking above you agree to the PNet Terms of Use .Read our full Data Protection Policy here .You may unsubscribe at any time from PNet emails and services.
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Thank you! Your Job Alert has been activated.
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