38,688 Manager jobs in South Africa

Overview

Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

The Operations Manager is responsible for overseeing the day-to-day operations of the facilities management business as predetermined by the Senior Operations Manager, ensuring efficient delivery of services, adherence to health, safety, and quality standards, and maintaining high levels of client satisfaction. This role requires strategic planning, team leadership, and operational oversight across the sites and services by managing the delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA). Establish and maintain mutually beneficial relationships with tenants and service contractors; assist in co-ordinate repairs, revamps and tenant installations; carry out inspections and general building maintenance.

What you will bring

Inherent requirements for the position:

• Tertiary qualification in Building/Facilities Management, Engineering, Business Administration, or related field.
• Minimum 3- 5 years’ experience in facilities management or operations management, preferably in multi-site environments.
• Strong knowledge of building systems (HVAC, electrical, plumbing, security, cleaning, and maintenance).
• Proven experience managing budgets, contracts, and client relationships.
• Familiarity with health, safety, and environmental regulations.

Additional demonstrable requirements:

• Leadership and team management
• Excellent communication and interpersonal skills
• Strategic planning and problem-solving
• Financial acumen and budget management
• Strong organizational and project management skills
• Customer-focused with high attention to detail
• Proficient in FM software and Microsoft Office Suite

• Office-based
• May require occasional extended hours or weekend work depending on operational need.

• Assist in cost effective management of all soft services.
• Manage and execute emergency and day-to-day maintenance items.
• Manage all soft services like cleaning, security, landscaping and all related services.
• Housekeeping inspections in accordance with inspection program.
• Monitoring of adherence to house rules and reporting transgression of user clauses to Portfolio Manager for discussion with tenants.
• Implementation & Monitoring of statutory requirements.
• Reporting and processing of onsite incidents for possible Public Liability and Property Damage Claims
• Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries).
• Issue parking access permits & regular auditing of access permits.
• Client Relationship Management
• Monthly reporting

• Performance Management.
• Training & Development of staff (where applicable)

• Budgeting and Expense Control.
• Input on annual expense budget.
• Input on monthly, quarterly finance and repair forecasts.
• Manage & Create purchase orders on system

• Identify operational risks and measures to rectify same.
• Implementation and coordination of emergency plans including evacuation drills

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Overview

Job Title: Operations Manager

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
• Attend business reviews with the client
• Handle a team of team leaders

• Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
• Call center experience preferred
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: ZAF Durban - 6 The Terrace, Westway Office Park, Westville

Language Requirements:

Time Type: Full time

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Overview

Role Purpose: The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations.

• Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.
• Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.
• Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.
• Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations.
• Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.
• Compliance: Assist in ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations.
• Reporting & Analysis: Support operational reporting, contributing to data-driven decisions for SA business.
• Training & Development: Contribute to training programs for staff development fitting our SA coffee shop teams.
• Problem Solving: Provide hands-on support addressing operational challenges across locations.

• Experience: Minimum 2-3 years' experience in hospitality/coffee shop operations, preferably in SA or similar markets.
• Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos.
• Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments.
• Organizational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops.
• Communication: Excellent communication skills for SA multicultural teams and customers.
• Problem-Solving: Aptitude for addressing operational issues pragmatically