167 General Management jobs in South Africa
Lodge General Management Couple
Posted today
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Job Description
About The Position
- Experience in 5 star LODGE OPERATIONS MANAGEMENT position
- Matric
- Good command of the English language
- Strong management couple who excel in Front of House, F&B, Lodge Administration & Operations Management
- Well-spoken and presentable
- Be guest-centric ensuring great experiences
- Innovative and creative - To drive hospitality at the lodge to new levels
- Must be proven & experienced in managing, training, cost control and have strong administrative skills
- Relationship building, with staff, guests, the community, the industry (agents and other lodges)
- Strong leader who has been in charge of employees before
- Formal hospitality degree/diploma preferable
- Lateral thinking ability
- Initiative
- Must be able to cope under pressure to meet guests needs
- Good interpersonal skills and communication with staff and guests
- Attention to detail
- Diligence and self-motivation to meet deadlines
- Willingness/ability to share information and teach and inspire others
- Computer and financial skill
- Effective leadership & management skills
- Plan and manage lodge operations effectively
- Drive the broader goals of the group as required by Head Office
- Knowledge of OPERA Systems required, or similar PMS system
- Knowledge of Game Reserve Operations required
- Computer literate
- Able to handle pressure & difficult situations if required
- Able to multitask & deliver as required in accordance with company standards
- Adherence to all company practices
- Leading, training and motivating the team
- Drive the lodge's quality plan and implement all required standards
Salary
- Very good market related package which will be discussed at the interviews or upon individual requests.
To Apply
- Please forward letter of motivation and CVs to the below details.
- Candidate must be willing & able to travel to Bryanston, Jhb for interviews if required.
- Should you not receive feedback within two weeks of your application, please consider it to be unsuccessful.
- Unfortunately, due to location we are unable to accept candidates with pets & young children.
Contact Info
General Manager - Retail Property Management
Posted today
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Who we are
We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.
Why choose usBe part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.
About the roleWe are seeking a General Manager to ensure the overall effective management and development of specific property assets, including the achievement of specified growth and profitability objectives and management of subordinates and property teams. To provide input and execute the property strategies related to the specific property. Responsible across all centre operations such as but not limited to retail space management, marketing, leasing, health and safety and maintenance.
What you will bring- 5 Years of Property Relevant experience
- Commerce/Property qualification
- General property administration
- Commercial/Property law
- General Accounting
- Operations/Facilities Management
- Sector-specific knowledge of commercial/ industrial/retail property fundamentals
- Optimize tenant mixes and rental collections in the portfolio
- Maximize Net Property Income in buildings under managed cluster/portfolio through:
- Reduced Operating Expenses
- Increased Income
- Improve utility management
- Complete budgets and obtain approval from Client
- Improve Employee Satisfaction Survey Ratings
- Ensure appropriate performance management culture
- Diversity Management and Transformation
- Ensure proper adherence to corporate governance practices
- Ensure that annual business strategies are in place for Assets and monitor Application of Strategy
- Ensure that stakeholders are kept abreast of buildings’ status through monthly reporting on key property management indicators
- Drive approved marketing strategy and brand campaign
- Enhance marketing and branding profile of the complex
- Ensure that centre management implement day to day risk control
- Liaison with key stakeholders in the cluster of operations
- Ensure maintenance requirements are adhered to in line with standard operating manuals
- Ensure tenant installation process is timeous and within quality standard
- Ensure implementation of long term maintenance plan
- Ensure approved CAPEX projects are executed timeously
JHI is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.
#J-18808-LjbffrGeneral Manager
Posted today
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Join us in making a lasting impact on the lives of the elderly. Frederic Place Home for the Aged is seeking a dynamic and compassionate General Manager to lead our operations, ensure financial sustainability, and uphold the highest standards of care for our residents.
This pivotal role calls for a visionary leader with strong management, compliance, and stakeholder engagement skills, someone who can balance strategy with hands-on oversight, while driving growth and stability in a changing funding environment.
If you are passionate about serving vulnerable communities, building strong teams, and leading with integrity, Frederic Place offers you the opportunity to shape the future of one of Johannesburg's most trusted homes for the aged.
General Manager
Posted today
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Job Description
- Application Deadline: 2 October 2025
- Job Location: Brits, North West
- Job Title: General Manager (Manufacturing)
- Education Level: Diploma
- Job Level: Management
- Minimum Experience: Years
We are looking for a General Manager who will proactively lead the Brits manufacturing plant.
Requirements:
- Tertiary qualification that will be relevant to this position
- At least 7 years senior management experience in a similar environment
- At least 5 years experience in a manufacturing environment
- Proven track record as a successful business leader
- In depth knowledge of corporate governance and general management best practices
- In depth knowlege of development and implementation of policies and procedures
- Knowledge of strategic development – marketing management, relationship management, sales development
- Experience in financial management
- Experience in quality control and quality assurance measures and management
- Experience and knowledge in health and safety standards
- Experience in managing a maintenance team
- Experiene in managing HR and IR including contracts, skills and development training
- Advanced computer skills
- Proficient in verbal and written English and Afrikaans
General Manager
Posted today
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Job Description
General Manager: Group Human Capital
Overall Purpose of the Job:
A position for a General Manager Human Capital has become available reporting to the Human Capital Executive. The overall purpose of this position is to support the Executive and oversee the entire Human Resource operational / regional functioning of the divisions HR Managerial execution and compliance of the Group's subsidiaries. This includes but are not limited to: all functions of the HR regional roles, validation of manpower planning and challenges, roll-out and compliance of all larger operational manpower requirements.
The role caters for all functions related but not limited to pre-deployment and post operational inception, HR processes that includes Manpower status requirements, vetting and screening compliance, medical assessments, pre-training assessments, training compliance and related logistical arrangements to ensure full compliance with the HR Manage on-boarding process and relevant policies.
The incumbent must demonstrate the ability to ensure optimal leadership and management of smaller projects, data analysis and actioning of required steps to ensure weekly feedback and reporting that align with the project deliverables and Group HC goals. This role will be reporting directly to the Group Human Capital Executive as it will afford growth opportunities.
Minimum Qualifications and Experience:
- BCom Degree in Human Resource Management or similar / equivalent.
- 8 to 10 years' experience as a Regional Human Resource Manager/ Senior Human Resource Generalist with proven leadership abilities.
- Experience operating in multiple diversified environments would be an advantage.
- Extensive operational experience would be an added advantage.
- Knowledge of the BCEA/EEA/LRA and other related Acts.
- Experience in managing project related to start-up procedures, Manpower requirements, client SLA requirements and take-on compliance processes.
- Manage logistics and team of allocated resources to ensure output and goals are met as per KPA.
- Track and manage controls, daily progress, management of costs and general compliance with Firearm Control Act, PSIRA, NKP and related legislative requirements
- Oversee and provide direction to operational resources on Manpower related criteria and potential risks.
- Strong leadership skills and the ability to motivate and manage various teams.
- Excellent communication and interpersonal skills.
- Strong MS Office suite computer skills, including but not limited to MS Word, Excel, Power Point and Outlook.
- Proven track record of project management processes.
Main Duties:
- Manage the Manpower compliance portion of a larger roll-out project from end to end with allocated Manager in support.
- Manage suitable matrix reporting to ensure a dashboard of reporting is available to measure the status and progress as per the project time frame and planning.
- Efficient communication and collaboration at all levels, including reporting to Executive level.
- Operational contractual compliance monitoring and management to ensure when no new roll-outs are in progress that existing compliance of allocated contracts and monitored adequately as well as enlarge with Health & Safety for Company support.
- In-depth understanding of the on-boarding processes related to HR Manage, SAP, FAMS and adequate understanding of related and impacting FSG policies.
- Experience in managing regional operational HR functions.
- Ability to travel extensively and work within allocated regions and get involved in operational tasks as and when required.
- Maintain stakeholder relations to ensure project roll-out is enhanced via adequate engagements that includes but not limited to surrounding communities, clients / customers, members of public and other critical role players.
- Manage a team of employees and assign internal resources, including setting performance standards and providing feedback.
- Ensure compliance with all company policies and procedures.
- Measure unit operations against performance and cost indicators of the bigger project roll-out and recommend improvements to drive operational efficiency and effectiveness on an ongoing basis.
- Ensure compliance with impacting legislation including but not limited to: PSIRA Act, Firearms Control Act, BCEA, Employment Equity Act etc.
- Engage with various stakeholders across the business to drive communication and collaboration.
- Support the FSG Group goal congruence initiatives.
We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
General Manager
Posted today
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Job Description
OKHA
is a leading international contemporary furniture and design studio, renowned for creating timeless, sophisticated interiors and meticulously crafted pieces that blend art, design, and functionality. We are seeking an accomplished
General Manager
to oversee the day-to-day operational management of OKHA, driving performance, efficiency, and excellence across all departments.
This pivotal role reports directly to the
Managing Director
and will absorb key operational responsibilities, ensuring OKHA continues to operate as a world-class design studio at the forefront of the luxury interiors industry.
Key Responsibilities
Strategic Leadership
- Translate overall business strategy into actionable departmental plans, ensuring effective execution and alignment across the business.
- Demonstrate strong digital literacy by leveraging technology and systems to drive operational efficiency and insight.
Operational Leadership
- Oversee and coordinate all OKHA departments including Sales, Production, Administration, and Supplier Liaison, ensuring operational excellence and interdepartmental alignment.
- Ensure reliable, responsive, and professional service delivery to both internal teams and external stakeholders with a solution-driven mindset.
- Evaluate and enhance business operations to optimize resources, improve workflows, and maintain quality standards.
- Manage budgets, forecasts, and cost controls to ensure profitability and sustainability.
- Develop and implement systems, processes, and KPIs to measure, monitor, and drive performance.
- Lead the planning, execution, and delivery of business initiatives within agreed timelines and scope.
- Oversee smooth transitions during operational or structural changes, ensuring effective change management and minimal disruption.
- Resolve operational or interpersonal challenges constructively.
- Drive results across all areas of sales, production, administration, and business development.
- Foster collaboration, accountability, and continuous improvement across the organization.
Operational Oversight by Department
Sales:
- Monitor sales performance, analyse trends, and collaborate with the Managing Director on merchandise pricing, promotional materials, and marketing alignment.
Production:
- Oversee scheduling, workflows, and resource allocation.
- Ensure timely delivery, adherence to production plans, and maintenance of quality control standards.
Supplier Liaison:
- Manage supplier relationships and implement standard contracts to mitigate risk.
Administration:
- Supervise finance, HR, inventory management, and general administration to enhance productivity and reduce operational costs.
Systems Development
- Identify workflow inefficiencies and introduce automation or digital solutions to streamline operations.
- Implement integrated inventory systems to monitor stock, reduce waste, and enable real-time tracking of orders and production.
- Standardise quality control and data collection for transparency and fast issue resolution.
- Centralise communication systems to align teams and improve coordination.
- Use analytics to monitor KPIs and inform business decisions.
- Ensure systems are scalable for custom and large-scale projects.
- Provide training and support for successful system adoption.
People Leadership
- Recruit, develop, and manage staff across all OKHA departments, ensuring strong succession planning and retention of high performers.
- Cultivate a high-performance, collaborative, and accountable culture.
- Coach and mentor team members, fostering professional growth and engagement.
- Promote OKHA's values and brand ethos internally and externally.
- Act as a trusted, respected, and inspiring leader who models professionalism and integrity.
Essential Skills & Criteria
- Minimum
10 years' experience
in a senior leadership or general management role. - Relevant Business Degree
required. - Experience within
design, production, or luxury product manufacturing
is highly advantageous. - Proven
strategic thinking
,
financial acumen
, and
business planning
ability. - Skilled in operational optimization, systems development, and performance management.
- Strong leadership presence with high emotional intelligence and sound judgment.
- Comfortable operating in a
complex, multicultural environment
. - Proven ability to
forecast
,
plan
, and
create continuity strategies
. - Decisive, adaptable, and resilient under pressure.
- Excellent
communication
,
public speaking
, and
presentation
skills. - Highly
accurate
,
efficient
, and
results-driven
. - Collaborative, dependable, and punctual with an unwavering sense of professionalism and accountability.
Behavioural Criteria
The General Manager must consistently demonstrate professionalism, fairness, ethical conduct, and responsibility. A high level of accuracy, diligence, and discretion is expected at all times.
Why Join OKHA
At OKHA, you will join a globally respected brand that values innovation, craftsmanship, and collaboration. You will work alongside a passionate and creative team, shaping the operational foundation that allows design excellence to flourish. This is an opportunity to lead with vision, elevate performance, and leave a tangible impact on a company celebrated for its artistry and precision.
General Manager
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Job Description
1.Develop, implement and manage the BU business plan ensuring that it aligns with the Jasco Strategic framework and the companyInvestment Charter guidelines (if and where required).
- Implement and manage the BU legal and risk & opportunity register in line with the companyCorporate Risk and Compliance framework.
3.Implement and manage the BU governance compliance in line with the companyGovernance framework, in particular King IV.
4.Implement and manage BU continuous improvement actions in line with the companyCorporate Risk and Compliance framework - in particular ISO /ISO / .
5.Jointly with the BU Financial Manager / Financial Director (Large Entities) implement and manage proper financial planning and control, including working capital/funding requirements, for the BU in line with
the companyFinancial Planning and Control framework including working within the companyLimits of Authority guidelines.
- Implement the Human Resources processes and policies in line with the CompanyHC/Talent Management framework.
7.Implement and manage the BU transformation goals in line with the companyB-BBEE requirements.
- Engaged, mentor and manage the BU employees in linewith the companyValues framework.
9.Implement and manage the BU image and market reputation in line with companyCorporate Communication and Brand Management guidelines.
10.Ensure BU participation in the company's monthly, quarterly and annual business planning and review processes including i.e. forecasting, budgetary, strategic.
- Provide proper BU reporting for all elements and areas of responsibility in a timeous and regular manner to BU MD (where applicable), CFO and CEO.
KPA'S: BU FINANCIALS
1.Financial - BU Turnover
a.Achieving a BU Turnover
- Financial - BU PBIT
a.Achieving a BU PBIT
- Financial - BU ROAM
a.Achieving a BU ROAM / ROACE
KPA'S: STRATEGIC
1.Market share.
2.Revenue growth.
3.Revenue per client.
4.Profit margin.
5.Client retention rate.
6.Quality and Customer satisfaction.
Professionally qualified - Preferred minimum 4-year university bachelor's degree within Engineering Fields.
Minimum 15+ years business experience with at least 5 years in a top-tier business leadership capacity.
Experience in developing, setting and implementing strategy from formulation to successful execution.
Multi-functional experience from Strategy, Sales & Marketing, Service Delivery & Project Management, Support & Maintenance, Finance Management & Control, People Management.
Experience in working with all levels of employees and leading cross-functional teams.
Experience and proven track record, particularly with sales and marketing knowledge and flair enabling business growth whilst still achieving against P&L targets.
Good knowledge of working in a listed company environment with corporate governance, risk and compliance frameworks.
REQUIREDSKILLS:
Leadership Style - Passionate, dynamic, inspiring and motivational leader that can lead a multi-functional and multi-cultural team.
A strong work ethic
Honesty and integrity
Excellent communications (oral, written), presentation and negotiating skills.
Self-confident and persuasive when making sales presentations.
The ability to develop trusted relationships with engineers and contractors
Strong technical and complex problem-solving skills
Detail oriented and able to work on multiple projects at the same time
Sound knowledge of all Lines of business in the companyportfolio.
A positive and determined approach to researching and analyzing new business opportunities.
Ability to cope with competing demands and to prioritize tasks.
Must be knowledgeable in industry trends and competitors.
Ability to solve problems, present information at all levels of the organization.
Strong business development skills.
Strong Interpersonal skills to network and develop strong business relationships with existing and new customers internal & external.
Proactively responds with a sense of urgency.
Communicating the value proposition to all levels of the client's organization.
Customer focus.
Recognise an opportunity and the drive to seek it out to put the companyat an advantage over competitors
Strong technical knowledge to take opportunity and turn opportunity into an order (e.g. identify client requirements, conduct site audits, design and defining scope of work, costing, proposals)
More than 10 Years
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General Manager
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Olfants River Lodge is ideally positioned between Joburg, Pretoria, and Mbombela (Nelspruit). This extensive property features ample accommodation choices (245 beds) to suit all budgets, along with resort-style facilities, conferencing, and banqueting venues. Olifants River Lodge ismanaged by Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we're on a mission to actively create a
brighter future.
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview
As the Lodge Custodian, you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement. You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.
Key Responsibilities
- Provide strategic direction and diection to all hotel and resort departments
- Foster a culture of exceptional customer service and guest satisfaction
- Develop and manage the annual budget in collaboration with executive leadership
- Collaborate with the sales and marketing team to drive revenue and occupancy
- Collaborate with the Head Office People team with recruitment, training and develop a high performing team
- Ensure compliance with brand standards, induustry regulations, and legal requirments
- Build and maintain positive relationships with the local community
- Lodges team members are expected to be versatile and actively participate in various facets of the entertainment teams responsibilities
Theoretical Knowledge
- Diploma or Degree in Hospitality Management or related field.
- 4 years minimum of 3-star resort operations and leadership experience in a similarposition.
- Strong financial acumen and experience managing budgets.
- Demonstrated ability to drive revenue and improve operational efficiency.
- In-depth knowledge of hotel management software and industry best practices.
- Advanced computer literacy (including APEX and PLUSPOINT).
- Timeshare/Share block experience is advantageous.
- Excellent Food and Beverage Skills
- Valid driver's license.
- Excellent knowledge and understanding of OTA's
General Manager
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We are looking for qualified and experienced General Managers for Risk Division HSE Services :
Company Description
KBC Health and Safety is an integrated solutions provider focused on streamlined onboarding, enhanced safety learning, and managing SHEQ compliance for Corporates, Contractors, and their Employees. KBC offers a wide range of niche products and services. Our solutions include Employee and Contractor Onboarding Management, SHEQ Risk & Compliance Services, Safety Induction, and Specialised Training. Our goal is to assist organizations in creating a culture of safety that protects stakeholders and supports sustainable operations for long-term success. KBC has a strong South African footprint and is rapidly growing globally.
Role Description
The incumbent is primarily responsible for leading the commercial growth of KBC's Risk Division by formalising product offerings, strengthening sales capability, and securing new business. This is a growth and revenue leadership role — focused on strategy execution, sales performance, and market expansion. Operational delivery remains under the COO and Health and Safety Environment HSE Lead.
Reporting Lines
- Reporting to: Chief Executive Officer (CEO)
- Works closely with: Chief Operating Officer (COO) and HSE Lead to align sales with delivery capacity and gather client feedback.
- Direct reports: Sales Managers, Business Development Executives, and Proposals/Quotation Support
Role Responsibility includes
:
• Deliver sustained revenue growth across all Risk Division service lines — retainers, audits, safety file compilation, and ISO implementation.
• Identify and convert new business opportunities across key sectors: mining, manufacturing, logistics, hospitality, construction, and retail.
• Build strong relationships with clients and position KBC as a trusted compliance partner.
• Lead deal negotiations and close high-value contracts.
• Recruit, structure, and manage a high-performing sales force.
• Define clear sales targets, activity metrics, and reporting rhythms.
• Implement a performance culture centred on accountability and results.
• Provide training, support, and mentorship to strengthen commercial capability.
• Translate the division's range of services into clear, marketable product packages.
• Define standard inclusions, pricing, and contract terms for each product.
• Simplify how services are presented and sold, ensuring clarity and scalability.
• Implement professional proposal and quotation templates for consistency and brand alignment.
• Ensure all client offers are commercially sound and compliant with internal pricing policies.
• Work with marketing to develop sales collateral — brochures, case studies, service sheets, and digital content.
• Refine terms and conditions, SLAs, and rate cards to strengthen commercial governance.
• Maintain visibility on divisional revenue, pipeline, and conversion performance.
• Support the CEO with quarterly growth updates and strategic business development initiatives.
Experience Required:
- Between 8-12 years' experience in a commercial or business development leadership role within HSE, OHS, ISO, or professional compliance services.
- Proven record of driving revenue growth, building sales teams, and closing large-scale B2B deals.
- Strong commercial, negotiation, and presentation skills.
- Ability to meet and exceed set sales targets
- Computer literacy (MS Office)
- Entrepreneurial mindset with hands-on sales leadership style.
- Strategic thinker able to simplify complex offerings into clear, sellable products
Inherent job requirements:
- Willing to travel
- Valid driver's license with own reliable vehicle
General Manager
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Job Description
Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.
Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.
At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.
Key Responsibilities
This is an exciting opportunity for a highly motivated and experienced individual to lead the operations on a brand new BTR scheme due to open in Spring 2026. This role will oversee the delivery and day to day operations across one of our BTR developments. You will be responsible for driving your team to ensure seamless operational delivery and create a first-class resident experience.
You will have overall responsibility for the operations and performance of the BTR community which will include the following:
Operations
- Develop and implement operational plans to ensure the efficient day-to-day running of the scheme.
- Lead, motivate, and support the on-site team, fostering a positive culture with a strong focus on wellbeing and professional development.
- Oversee recruitment, induction, and ongoing training in line with company policies.
- Collaborate with central support teams to deliver outstanding customer service and resident engagement initiatives.
- Build and maintain strong local partnerships and community relationships.
- Champion sustainability initiatives aligned with Berkeley's Vision 2030 Strategy, including effective void utility management.
- Conduct bi-annual apartment visits to ensure lease compliance and identify maintenance needs.
- Ensure unit turnover processes meet agreed SLAs.
- Work closely with the estate management team to coordinate operations across the wider development.
Finance
- Manage and monitor the scheme's operating budget, ensuring financial performance and value for money.
- Hold regular performance reviews with maintenance, marketing, and leasing teams, driving continuous improvement.
- Ensure timely rent collection and manage arrears in line with company policy, escalating where legal action is required.
Health & Safety
- Ensure compliance with statutory legislation, working closely with the H&S and Compliance Manager.
- Oversee reactive maintenance, ensuring issues are correctly allocated and resolved promptly.
- Enforce H&S policies, ensuring all contractors follow safe systems of work.
- Conduct regular building inspections, addressing safety or security concerns with central support teams.
Leasing & Marketing
- Collaborate with central leasing and marketing managers to ensure seamless communication and delivery.
- Support the Leasing Manager and team in conducting viewings, ensuring the "Berkeley Living" standard is upheld.
- Monitor and respond to all incoming enquiries in line with service levels.
- Ensure compliance with local licensing requirements, maintaining all necessary documentation.
- Proactively manage lease breaches, overseeing remediation and escalation where needed.
Customer Service
- Represent the Berkeley Living brand by delivering exceptional service to residents, visitors, and contractors.
- Foster open communication with residents across multiple channels, supporting a strong sense of community.
- Host regular resident meetings, sharing updates, addressing concerns, and gathering feedback.
- Deliver the Resident Engagement Strategy, ensuring clear communication of building and fire safety information.
- Oversee resident events to strengthen engagement and retention.
- Actively seek ways to exceed expectations, driving positive feedback and reviews.
- Act as the escalation point for complaints, ensuring timely and effective resolution.
Skills, Knowledge and Expertise
- Proven experience in operational management, ideally within build to rent/Living sector.
- Strong leadership skills with the ability to inspire and develop teams.
- Excellent financial acumen and budget management experience.
- A collaborative mindset with exceptional communication skills.
- A commitment to sustainability, safety, and delivering outstanding customer experiences.
Benefits
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal applicants:
If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.