158 Human Resources jobs in Pretoria

SUMMARY

The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team.

An established company within the financial sector is seeking to hire a highly skilled and experienced Service Desk Lead to join their team. This is an excellent opportunity for an individual with excellent verbal and written communication skills to grow their career within a reputable organisation.

• Matric
• Relevant IT diploma or degree
• Minimum of 5 years’ helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdesk
• Strong technical knowledge of Office365, MS Teams, Windows OS, EntraID, VPN, etc.
• IT Certifications
• ITIL certified

• Proficiency with service desk or ticketing systems.
• Knowledge of network and system administration.
• Customer service orientation and conflict resolution skills.
• Excellent problem-solving.

• Customer centric attitude
• Proficiency in Helpdesk ticketing system
• Proficiency in Automated client software deployment solutions
• Attention to detail
• Analytical and problem solving ability
• Ability to work well in a team and also autonomously
• Professional attitude and appearance.
• Excellent organizational skills.
• Multi-tasking and time management skills, with the ability to prioritize tasks.
• Proven industry experience in enterprise monitoring solutions
• Industry experience in managing voice solutions
• Knowledge of ITSM principles.
• Familiarity with ISO 27000 standards.
• Knowledge of applicable data privacy practices and laws
• Ability to develop innovative, practical and sustainable solutions.
• Show independence and initiative in identifying and solving problems.
• Plan and prioritize tasks and work for front line support according to agreed timelines.
• Must be able to work with minimal supervision
• Highly motivated and enthusiastic

• Excellent verbal and written communication skills
• An active / empathic listener
• Excellent organisational skills with the ability to multi-task
• Ability to manage own time effectively and to be prompt and punctual
• Experience of working effectively within a team and collaborating with others to achieve a goal
• Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
• Drive, self-motivation and ability to work under own initiative
• Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services

• Provide advanced technical support for hardware, software, and network-related issues.
• Oversee the day-to-day activities of the service desk team, including scheduling, task delegation, and performance monitoring.
• Review the queue of incoming tickets to ensure no requests are missed and that they are being addressed according to agreed-upon timeframes.
• Assess the nature of each ticket and assign it to the appropriate team member based on their skills, workload, and the complexity of the issue.
• Act as an escalation point for complex incidents and service requests.
• Lead root cause analysis and problem management efforts to prevent recurring issues.
• Provide coaching, mentoring, and training to team members to enhance their capabilities, promoting knowledge sharing and skill development.
• Monitor service desk key performance indicators (KPIs) and service level agreements (SLAs) to ensure team performance meets organizational goals.
• Collaborate with infrastructure, application, and cybersecurity teams to resolve cross-functional issues.
• Contribute to the development and implementation of incident and problem management processes to improve service delivery.
• Participate in change management processes and ensure proper documentation and communication.
• Maintain and improve ITSM processes, including incident, request, and problem management.
• Develop and maintain knowledge base articles, SOPs, and technical documentation.
• Support IT projects, including rollouts, upgrades, and migrations.
• Identify areas for improvement in service desk processes and contribute to the development and implementation of new solutions.
• Ensure compliance with IT policies, security standards, and regulatory requirements.

Job Title

Partner - HR Partner (Tshwane / Limpopo) – Human Resources

Gauteng, Pretoria

October 18, 2025

The Human Resources Partner executes the business unit or region HR frontline implementation, enablement and delivery of the people agenda, ensuring operational and commercial excellence in a dynamic telecommunications environment.

• Governance and risk mitigation, preparing documentation for tactical decisions.
• Support transformation initiatives, talent management, workforce planning and performance management across business units.
• Facilitate employee relations processes, disciplinary hearings, grievance resolution and compliance with labour legislation.
• Lead recruitment, selection, onboarding, succession planning and exit processes while maintaining compliance with employment equity targets.
• Drive remuneration stewardship, monitoring costs, overtime trends and payroll accuracy.
• Provide consultative HR support within a matrix organization, collaborating with COE functions and Senior HR Business Partner.

• Organisational design, workforce analytics, performance and talent management frameworks.
• Learning & Development coordination, culture alignment and career path facilitation.

• Transfer HR knowledge to line managers through workshops and interventions.
• Promote fair employee practices, positive climate of mutual trust and respect.

• Implement integrated performance framework, action plans for performance improvement.
• Support succession planning, strategic workforce planning and talent development.

• Manage headcount, headcount ratios, competency assessment and competency‑based interview tools.
• Support line management on staff exit, conduct exit interviews and report trends.

• Support line management on day‑to‑day remuneration, manage costs and update salary surveys.
• Ensure efficient payroll service, monitor overtime trends and implement corrective action.

• Provide support to all units, execute key deliverables and reporting in the region.
• Operate in a matrix organization, align closely with HR Business Partner peers and COE functions.
• Execute the vertical business agenda and people plan under the Senior HR Business Partner.

Minimum of a 3‑year tertiary degree or diploma (Human Resources, Behavioural Sciences, Business Studies, Management or equivalent).

• Minimum of 3 years’ experience in HR within a telecommunications environment, focusing on OD, performance, talent and workforce planning.
• Demonstrated experience partnering with clients on business issues through people systems.
• Project management experience, working across diverse cultures and geographies.

• Business/Financial Acumen, Telecom Operating Model knowledge, HR policy and process expertise.
• Talent sourcing, workforce planning, organisation design, performance management, employee relations and labour legislation.
• Consultative influence, analytical interpretation, verbal and written communication, priority setting, flexibility, matrix organisation fluency.

• Accountable, Adaptable, Confidence, Agile, Culturally aware, Gets work done, Innovation, Inquisitive.

Apply before 10/18/2025.

Human Resources jobs.

Overview

Human Resources Business Partner at iMasFinance, a financial services Cooperative, reports to the Group Manager: Human Resources. The role aligns business objectives with management and employees, providing value-added partnership across business units and driving performance, growth and employee experience.

• Jobs by Location
• Job by Industries

• Assist line managers with workforce planning by identifying gaps, forecasting future needs and developing strategies to close those gaps.
• Facilitate the effective execution of recruitment and selection processes.
• Ensure the development, implementation and adherence to effective onboarding programmes.
• Assist with development and monitoring of relevant business units training plans in conjunction with the Training Team.
• Develop, implement and monitor the relevant business units’ Employment Equity Plans in achievement of iMas’s business objectives.
• Assist in the development and implementation of the human resources strategy in the respective business units.
• Compile comprehensive monthly reports for management and for the Board of Directors and provide business with relevant HR analytics and insights and determine trends to optimise and inform decision‑making processes.
• Drive culture within the business with the support of culture and transformation initiatives and ensure optimal levels of employee engagement.
• Partner with line managers to identify needs and opportunities to support the achievement of business objectives on all aspects through the Employee Lifecycle.
• In conjunction with the Line Managers, create and implement career paths, succession plans and necessary development plans and monitor adherence to plans.
• Ensure the adherence to sound Industrial Relations practices.
• Facilitate, coordinate and actively participate in disciplinary proceedings, incapacity hearings, grievance processes and other employment relations activities and ensure the consistent application of policies and procedures and administration thereof.
• Co‑ordinate preparations for and represent iMas in CCMA hearings.
• Provide proactive performance management guidance to line managers, including coaching and career development.
• Assist in the development of divisional key performance indicators, objectives and standards by using the Balance Scorecard.
• Support and guide Line Managers during the performance management cycle and with the performance management system.
• Active involvement in organisational and job design including drafting and maintaining job profiles, conducting job grading, job matching and salary benchmarking.
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.
• Agree and implement own and sub‑ordinates' development plans.
• Contribute to the development and continuous improvement of organisational standards, policies and procedures and monitor implementation and ensure full compliance within the Division.
• Conduct divisional HR Audits to ensure adherence to legislative and operational requirements.
• Provide professional support, guidance and administrative assistance to Line Managers to ensure achievement of functional and organisational objectives, including the drafting of business proposals.

• Matric
• Diploma or bachelor’s degree in human resources or industrial psychology
• Minimum of 5 years' Human Resources Generalist experience
• Minimum of 2‑3 years’ Human Resources Business Partnering experience
• Valid driver’s license
• Experience with the Financial Services industry, preferably in the Insurance sector
• Experience within a Contact Centre environment is advantageous

• Knowledge of Corporate Governance and relevant legislation and regulatory environments impacting the business
• Strong administration skills
• Attention to detail
• Coaching skills
• Decision making skills
• Influencing skills
• Knowledge of the latest competitive edge HR practices, tools and systems
• Strategic, conceptual and analytical thinking skills
• Self‑starter, results and performance driven with the ability to work independently (unsupervised)
• Strong networking, social and interpersonal skills
• Enhanced emotional functioning skills (EQ)
• Strong verbal and written communication skills and advanced proficiency in the English language
• Advanced computer skills, including Microsoft Excel, Word and PowerPoint
• Generally technologically orientated (tech savvy)

Competitive salary, comprehensive benefits package, career development opportunities and a supportive, people‑centric culture.

Deputy Director - Human Resources Management

• Reference Number : REFS/
• Directorate : HUMAN RESOURCES MANAGEMENT
• Number of Posts : 1
• Package : R896 436 PER ANNUM PLUS BENEFITS
• Enquiries : MR. MJ RADEBE TEL: / 1661

• A Grade 12 certificate plus an appropriate degree or national diploma in human resources management, with a minimum of 10 years’ relevant experience in human resources management of which 3 years must be at a middle management level. The experience must also be as an HR generalist. A post graduate qualification will be an added advantage. A demonstrable ability to develop, monitor and evaluate HR policies and procedures. The ability to develop, interpret and analyze HR data. Knowledge and understanding of the public service legislative framework; public service act, public finance management act, etc., and other prescripts that govern human resource management in the public services including PSCBC resolutions and other related bargaining council resolutions. Demonstrable knowledge of the persal system and drawing reports. Computer literate. Good writing and communication skills, presentation skills. Must have leadership skills; ability to work independently, adhere to strict deadlines and problem-solving skills. Must have the ability to interact with diverse stakeholders. Must have good interpersonal relations and ability to work under pressure. Must knowledge of quality assurance in the public health and customer care services. Must have competency in programme and project management. Must have a valid driver license.

• Implement human resource policies and strategies and ensure the alignment of the organizational structure to the hospital strategic plan. Develop standard operating procedures in areas of responsibility. Manage human resources information. Monitor and evaluate the implementation of human resources strategies. Render efficient HR administration services including the departmental performance management of PMDS. Manage appointments, transfers, and terminations. Manage the compensation and conditions of services for staff members. Manage salary administration and remuneration. Management of HRD. Manage HR personnel records. Participate in the development of the institutional HR plan. Monitor and evaluate the quality information captured on persal and other HR database. Authorize manual and electronic transactions and verify source documents. Maintenance of post establishment on HRM database. Attend to auditor general findings, national core standards/ideal hospital framework for HR, HR risk management and compile action plans and their reports.

• Applications should be submitted strictly online at the following E-Recruitment portal: No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to . NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at plus a recently updated comprehensive Curriculum Vitae (CV), Registration Certificate with relevant professional body (HPCSA) and a proof of current registration (Annual Practicing Certificate/Card). Applications without proof of a new Z83 application form, a detailed CV, registration certificate and a proof of current registration card/certificate with relevant professional body will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Department of Health

Steve Biko Academic Hospital

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.

Ecowize is seeking a Technical Service Agent responsible for ensuring the full operational status of satellites through preventative maintenance according to the service schedule.

The role involves continuously identifying opportunities for resource optimization—including manpower, energy, and water—by utilizing industrial washing systems and conducting time-study activities.

• Customer Focus: Engage regularly with internal customers to foster partnerships and ensure satellites are maintained optimally. Submit maintenance reports accurately and promptly.
• Financial Focus: Manage expenses within budget, ensure accurate and timely reporting, and verify invoice correctness for replacement parts.
• People Focus: Empower, develop, and motivate teams through training initiatives to improve service delivery.
• Compliance Focus: Ensure adherence to health and safety, food safety, audit standards, and regulatory requirements.
• Company Values and Teamwork: Uphold company values and foster teamwork.

• Provide technical expertise to site managers, cleaning teams, technical sales consultants, and customers to meet their needs.
• Manage and resolve complaints, advising stakeholders on corrective actions.
• Manage budgets, minimize maintenance costs, oversee asset management, and promote efficiencies and innovation.
• Ensure audit procedures conform to quality standards.
• Verify the accuracy and precision of chemical verification processes.
• Manage health and safety compliance, including environmental considerations.
• Ensure compliance with the Protection of Personal Information Act (POPIA), safeguarding personal data and access credentials.
• Offer effective solutions for site maintenance challenges.
• Perform routine maintenance on chemical dosing pumps to ensure system functionality.
• Provide onsite assistance and training to the chemical division.

Our client is a leader within the agriculture industry. They are looking for a driven and presentable individual to join their team. The ideal candidate is someone who has a minimum of 4 years experience and wants to develop themselves, make a positive contribution to a team and add to the passion we have for excellent service delivery to our clients.

1. Identifying job responsibilities
2. Drafting, posting and promoting job ads
3. Sourcing candidates and building talent pipelines
4. Screening candidates
5. Organizing individual and group interview sessions
6. Conducting reference and background checks
7. Managing feedback and job offers
8. Reporting: Tracking and analyzing recruitment metrics and data

Minimum of 4 years experience in recruitment.

R 30 000 - R 35 000 ctc per month (depending on experience).

The FSE is responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance.

1. Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC.
2. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation.
3. Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams.
4. Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns.
5. Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements.
6. Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections.
7. Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open/ageing concerns along with Cross-Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians.
8. Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers.
9. Attend relevant PCE / PVT meetings for information sharing and emerging concern update.
10. Support / conduct regular Service Manager and Service Foreman meetings.
11. Vehicle Off Road (VOR) Days Measured.
12. Dealer Satisfaction Index.
13. Quality of Information Reported to PVT/ CRC / TAC.
14. Fix It Right First Time Measurable.

1. Strong verbal communication and writing skills in English.
2. Fully competent with vehicle diagnostics and technical repair of vehicles.
3. Process orientated with a disciplined, enquiring, and empathetic approach to problem solving.
4. Outgoing approach to engage with people with a view to resolving and teaching.
5. Good time management and prioritisation skills.
6. Self-motivated, responsible, and dependable with sound ethical values and a good grasp of business relationships.
7. Proficiency in the use of Windows, MS Outlook, MS Word and MS Excel.
8. Prepared to travel locally and internationally at short notice and for multiple days at a time.

1. Tertiary Engineering qualification (Minimum 3 year diploma) from a recognized university/college.
2. Vehicle diagnostics and technical problem-solving experience a must.
3. PTS and FDRS Experience will be beneficial.
4. Dealership operations and workshop experience an advantage.
5. Must have a valid South African Driver's license.
6. Must have a valid Passport.

We are seeking a highly motivated and experienced Human Resources Business Partner to oversee the full HR function at our factory. This role requires a strategic thinker with strong leadership and organizational skills, capable of aligning HR initiatives with both headquarters policies and local labor regulations, while supporting the factory’s long-term development.

• Human Resource Planning & Implementation

  • Develop and implement HR policies, procedures, and approval processes in line with factory strategy, headquarters requirements, and local regulations.

  • Design and execute annual HR development plans.

• Workforce Planning & Recruitment

  • Define job roles, organizational structures, and career development pathways.

  • Prepare annual staffing budgets and recruitment plans.

  • Manage talent pipelines and oversee recruitment, promotion, and evaluation processes.

• Compensation & Benefits

  • Oversee employee attendance, overtime compliance, and leave processes.

  • Support payroll, benefits distribution, and bonus allocation in collaboration with management and headquarters.

  • Ensure alignment with local labor and compensation regulations.

• Performance Management

  • Implement performance evaluation frameworks in line with headquarters’ policies.

  • Guide managers in setting employee goals, conducting evaluations, and providing feedback.

  • Continuously enhance performance management systems to drive results.

• Employee Relations

  • Manage employee lifecycle processes, including onboarding, exits, and personnel recordkeeping.

  • Build strong labor relations and serve as liaison with employees, unions, and government bodies.

  • Lead employee satisfaction surveys, implement improvement measures, and manage employee-related public relations matters.

• Training & Development

  • Design and execute annual and monthly training plans.

  • Organize corporate culture initiatives and factory-level events.

  • Manage training budgets, resources, and internal trainers.

• Administration & Logistics

  • Oversee administrative and logistics services, ensuring a well-maintained and productive workplace environment.

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field.

• Experience: Minimum of 4 years in a similar HR role, preferably within a manufacturing or factory environment.

• Skills & Knowledge:

  • Strong understanding of HR systems, labor law, and compliance.

  • Excellent planning, organizational, and analytical abilities.

  • Strong communication, coordination, and influencing skills.

  • Proficient in Microsoft Office (especially PowerPoint) with strong presentation abilities.

  • Innovative mindset with a focus on continuous improvement.

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Ability Recruitment - Centurion, Gauteng - ). Sustainability / Environmental Social Governance (ESG): The manager will Implement the Group ESG Strategy, Policy and business practices for the monitoring, management and oversight of ESG across the Group. The Manager will baseline, monitor and measure all ESG-related metrics for the Group’s own direct and indirect footprint (e.g. energy, water, waste, paper, travel, supplier selection and onboarding, OHS, etc) across the business. The Manager will provide expert advice, guidance and support.Job Description : The Group Occupational Health and Safety (OHS), Sustainability and Risk manager (the Manager) has to ensure that the Company complies, develop and implement all Health and Safety, Sustainability and Risk policies, Procedures and associated legislation and regulations. The manager must develop a systematic approach for implementation throughout the Group. The manager must further be independently advising, monitoring, and auditing for compliance across the Group. The manager. - Permanent - Full-time