83 Human Resources jobs in Pretoria

Momentum Centurion, Gauteng, South Africa

Service Account Manager at Momentum Wealth International (MWI). You will serve as a brand ambassador to our top Financial Advisers. Your primary focus is to drive client loyalty and satisfaction by delivering consistent, world-class service, showing that we care and that with us, investing is personal.

You’ll be responsible for building strong relationships with a panel of Financial Advisers and their admin teams to retain and grow business, positioning Momentum Wealth International as their preferred partner. A key part of your role includes championing digital adoption by partnering with Advisers, their offices, and Channel Partners to drive usage of our digital tools and platforms.

In this fast-paced servicing environment, you’ll manage incoming enquiries and instructions via various channels, process client instructions not yet done digitally, and resolve complex MWI product-related queries — all while ensuring adherence to process, procedure, quality, and turnaround standards.

• Relationship Management: Build and maintain strong relationships with a portfolio of Advisers and their admin teams to support retention and business growth.
• Exceptional Client Engagement: Deliver personalised, high-quality service in every interaction, reinforcing our commitment to legendary service and our purpose.
• Digital Enablement: Promote and support the use of digital tools, working closely with Adviser offices and Channel Partners to increase efficiency and digital adoption.
• Inquiry and Instruction Handling: Process, manage, evaluate, and respond to enquiries and instructions across multiple channels, ensuring timely and professional service delivery.
• Accurate Processing: Handle non-digital client instructions with precision, following all processes, procedures, turnaround times, and quality benchmarks.
• Complex Query Resolution: Resolve complex Wealth product or process queries efficiently, maintaining trust and satisfaction among Advisers and clients.

Through these responsibilities, you will play a key role in enhancing the client experience, promoting digital adoption, forging a trusted partnership, and helping secure Momentum Wealth International’s place as the preferred provider for Financial Advisers.

• Qualifications:
  • Grade 12 certificate (mandatory)
  • Bachelor of Commerce degree in Finance, Investments, or a related field (advantageous)
• Experience:
  • Investment Service Experience: A minimum of 3 to 5 years of hands-on, relevant experience within the Momentum Investments service environment. Exposure to the four functional areas — Wealth, MWI, MCI, and Annuities — will be advantageous.
  • Industry-specific Experience: Minimum of 10 years of hands-on, relevant experience within the broader Investment, Insurance, and Financial Services sectors. Strong track record in delivering high-quality administrative support and client service, with innovative approaches to client engagement. Experience within the LISP environment will be advantageous. Practical experience in an international investment service environment will be advantageous.
  • Key Account Management: Solid experience in an investment service role focused on managing a key account portfolio. This includes building and nurturing strong client relationships, delivering personalised service, simplifying processes to support ease of business, and actively maintaining and growing the account.
  • Digital Proficiency: Strong working knowledge of digital tools and platforms used in service delivery, with a demonstrated ability to enhance the client experience through technology. Comfortable troubleshooting technical issues and applying digital solutions effectively to streamline processes.
  • Adaptability & Learning Agility: Proven ability to rapidly understand and adapt to new systems, processes, and tools with confidence and ease. Displays a growth mindset and a readiness to take on new challenges in a dynamic environment.
• Knowledge:
  • Financial Services Industry Insight: Strong understanding of the financial services landscape, with awareness of prevailing trends, challenges, and emerging opportunities.
  • Investment Product Expertise: Extensive knowledge of a broad range of investment products, including their features, advantages, and associated risks. Well-versed in unit trusts, ETFs, structured products and personal share portfolios.
  • Momentum Wealth Product Familiarity: Thorough understanding of Momentum Wealth's product offerings, with the ability to align solutions to meet specific client needs. (Advantageous)
  • Operational Processes and Procedures: Solid grasp of core business processes and procedures within a financial services environment, contributing to efficient and compliant service delivery.
  • Client Complaint Resolution: Familiarity with complaints management protocols, including escalation procedures, documentation standards, and effective resolution approaches to maintain client trust.
  • Regulatory & Compliance Awareness: Well-versed in regulatory requirements and compliance obligations within the financial sector, with a comprehensive understanding of key legislation including POPIA, GDPR, TCF, FICAA, KYC, AML, FATCA, CRS, and FAIS.
  • Technical & Computer Proficiency: Advanced navigation skills in dual-screen environments and strong typing capabilities. Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams at an advanced level.

By fulfilling these responsibilities, you’ll help Momentum Wealth deliver excellent service, build lasting client trust, and contribute to both your team’s success and your own professional growth.

• Service Mindset: Shows a genuine passion for helping others and always aims to deliver excellent service. Has a positive, can-do attitude that motivates others.
• Teamwork and Collaboration: Works well with colleagues and stakeholders. Builds strong relationships and contributes to a supportive team environment.
• Proactive and Adaptable: Takes initiative to offer personalised service and easily adjusts to change, seeing it as a chance to learn and grow.
• Independent and Collaborative: Comfortable working on tasks alone or as part of a team, and knows when to ask for help or take the lead.
• Relationship Building: Builds strong, professional relationships with people at all levels, both inside and outside the organisation.
• Good Organisation: Stays organised, works efficiently, and manages time well to meet deadlines and priorities.
• Detail-Oriented: Pays close attention to detail to ensure work is accurate and of high quality, which helps build trust with clients.
• Honest and Trustworthy: Acts with honesty and integrity, always respecting client confidentiality and upholding the values of the business.
• Resilient and Determined: Stays focused and productive, even when facing challenges or pressure.
• Ethical and Values-Driven: Follows company values and ethical standards, treating everyone with respect and promoting inclusion.
• Clear Communication: Communicates clearly and confidently, both in writing and speaking, and shares information in a helpful, respectful way.
• Analytical Thinking: Can work through data and information to solve problems, ask the right questions, and come up with practical solutions.

• Mid-Senior level

• Full-time

• Other

The FSE is responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance.

1. Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC.
2. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation.
3. Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams.
4. Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns.
5. Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements.
6. Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections.
7. Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open/ageing concerns along with Cross-Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians.
8. Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers.
9. Attend relevant PCE / PVT meetings for information sharing and emerging concern update.
10. Support / conduct regular Service Manager and Service Foreman meetings.
11. Vehicle Off Road (VOR) Days Measured.
12. Dealer Satisfaction Index.
13. Quality of Information Reported to PVT/ CRC / TAC.
14. Fix It Right First Time Measurable.

1. Strong verbal communication and writing skills in English.
2. Fully competent with vehicle diagnostics and technical repair of vehicles.
3. Process orientated with a disciplined, enquiring, and empathetic approach to problem solving.
4. Outgoing approach to engage with people with a view to resolving and teaching.
5. Good time management and prioritisation skills.
6. Self-motivated, responsible, and dependable with sound ethical values and a good grasp of business relationships.
7. Proficiency in the use of Windows, MS Outlook, MS Word and MS Excel.
8. Prepared to travel locally and internationally at short notice and for multiple days at a time.

1. Tertiary Engineering qualification (Minimum 3 year diploma) from a recognized university/college.
2. Vehicle diagnostics and technical problem-solving experience a must.
3. PTS and FDRS Experience will be beneficial.
4. Dealership operations and workshop experience an advantage.
5. Must have a valid South African Driver's license.
6. Must have a valid Passport.

As a Services Sales Engineer, you will be responsible for developing and expanding our clients' market presence in the electronic equipment sector. Drawing upon your technical expertise and sales experience, you will promote the value of the clients' calibration services to a diverse customer base. You will also play a key role in identifying new markets and revenue streams, fostering strong relationships with clients, and collaborating with internal teams to achieve business objectives.

Key Responsibilities:

• Develop and execute sales strategies to increase profitable business through our Service Centre.
• Understand and interpret customer needs, translating them into profitable service offerings.
• Provide insights on the competitive landscape and identify opportunities for growth.
• Collaborate with Account Managers and Service Centre Manager to foster excellent working relationships.
• Effectively negotiate to achieve win-win results for both the company and clients.
• Adhere to company policies, procedures, and business ethics codes.
• Demonstrate commitment to customer satisfaction and continuous learning.

Job Qualifications & Requirements:

• Diploma/Degree in Electronic Engineering (Light Current) or equivalent industry experience.
• Experience or knowledge in Radio Frequency Applications and Calibration of test and measurements instruments preferred.
• Previous experience in selling high-value calibration services to a diverse customer base.
• Strong understanding of the competitive environment in the Test and Measurement repair and calibration market.
• Experience in creating/finding new markets for a Service Centre.
• Excellent communication and negotiation skills, with the ability to effectively sell products or services.
• Ability to prioritize tasks, manage time effectively, and work well under pressure.
• Valid driver’s license, passport, and access to suitable and reliable transport.
• Willingness to travel outside South Africa as required.

Apply now!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information contact:
Phindile Majozi

Our client requires a Market Development/ Sales Engineer who has experience in selling high value test and measurement support services into the electronic equipment market.

1. The combination of technical knowledge and effective communication skills is essential.
2. Ability to effectively sell products or services and negotiate, analytical & problem-solving skills. Ability to prioritize tasks and manage time effectively, strong interpersonal & client-facing/interaction (customer engagement) skills.
3. Continually increase the profitable business through a Service Centre.
4. Understand and interpret customer needs and translate them into profitable services.
5. Provide information on the competitive landscape.
6. Understand the company’s current products and services and know the company’s installed base of products.
7. Sell proposals for potential new revenue streams to management using researched business plans.
8. Foster excellent working relationships with the Account Managers and the Service Centre manager.
9. Be able to negotiate at required levels to obtain win-win results.
10. Adhere to all company policies, procedures, and business ethics codes.
11. Ability to work well under pressure, commitment to customer satisfaction, and willingness to learn.

1. This position requires a Diploma/Degree in Electronic Engineering (Light Current) or similar industry experience.
2. Experience or knowledge in Radio Frequency Applications and Calibration of test and measurements instruments is preferred.
3. Experience in creating/finding new markets for a Service Centre with technicians highly experienced in a broad range of sophisticated electronic technologies.
4. Good understanding of the competitive environment in Test and Measurement repair and calibration market.
5. Experience in selling skills and time management training.
6. Willing to travel outside South Africa.
7. Valid driver’s license, passport, and own suitable and reliable transport.

Our client requires a Market Development/ Sales Engineer who has experience in selling high value test and measurement support services into the electronic equipment market.

1. The combination of technical knowledge and effective communication skills is essential.
2. Ability to effectively sell products or services and negotiate, analytical & problem-solving skills. Ability to prioritize tasks and manage time effectively, strong interpersonal & client-facing interaction (customer engagement) skills.
3. Continually increase the profitable business through a Service Centre.
4. Understand and interpret customer needs and translate them into profitable services.
5. Provide information on the competitive landscape.
6. Understand the company’s current products and services and know the company’s installed base of products.
7. Sell proposals for potential new revenue streams to management using researched business plans.
8. Foster excellent working relationships with the Account Managers and the Service Centre manager.
9. Be able to negotiate at required levels to obtain win-win results.
10. Adhere to all company policies, procedures, and business ethics codes.
11. Ability to work well under pressure, commitment to customer satisfaction and willingness to learn.

1. This position requires a Diploma/Degree in Electronic Engineering (Light Current) or similar industry experience.
2. Experience or knowledge in Radio Frequency Applications and Calibration of test and measurements instruments is preferred.
3. Experience in creating/finding new markets for a Service Centre with technicians highly experienced in a broad range of sophisticated electronic technologies.
4. Good understanding of the competitive environment in Test and Measurement repair and calibration market.
5. Experience in selling skills and time management training.
6. Willing to travel outside South Africa.
7. Valid driver’s license, passport, and own suitable and reliable transport.

• Maintain and update employee records, both physical and digital, ensuring accuracy and confidentiality
• Assist in the recruitment process by posting job advertisements, scheduling interviews, and facilitating communication with candidates
• Coordinate onboarding and orientation activities for new employees, including paperwork completion, orientation scheduling, and assistance with initial training
• Handle employee inquiries and provide necessary information or guidance regarding HR policies, procedures, and benefits
• Assist payroll processing by verifying timesheets, updating employee records, and addressing any payroll-related discrepancies
• Manage employee benefits administration, including enrolment, changes, and inquiries related to health insurance, retirement plans, and other benefits programs
• Support performance management processes by tracking performance evaluations, maintaining records, and assisting with performance-related documentation
• Coordinate employee recognition programs and events to promote employee morale and engagement
• Assist with HR-related projects and initiatives, such as policy updates, diversity and inclusion programs, and employee wellness initiatives
• Prepare HR-related reports and presentations as needed for management or regulatory purposes
• Stay updated on relevant employment laws and regulations to ensure compliance in HR practices and procedures
• Collaborate with other HR team members to streamline processes, improve efficiency, and enhance the overall employee experience

• Diploma/Degree in Human Resources, Business Administration, or related field preferred
• Proven experience (1-3 years) in an HR administrative role or similar position
• Strong understanding of HR principles, practices, and procedures
• Strong attention to detail
• Familiarity with HRIS (HR Information System)
• Proficiency in MS Office applications, particularly Excel, Word, and PowerPoint
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively
• Exceptional attention to detail and accuracy in data entry and record-keeping

Market related CTC package, based on experience, that includes medical scheme and provident fund (The structure of the package will be discussed at interview level based on the candidates’ qualifications and years of experience).

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with partners and service providers to ensure clients receive the best care possible.

One of a few qualified and highly specialized VMware partners in Southern Africa. Choosing the very best solution for each client and delivering managed ICT services through the cloud to customers of any size in any location.

Responsibilities:

1. Assess the service needs of clients and connect them with the correct provider.
2. Create and maintain a directory of service providers and resources.
3. Create and maintain a database of clients and client needs.
4. Assess client issues and provide recommendations to fix problems.
5. Ensure each client is given the necessary services and follow up to fill ongoing service needs.
6. Maintain good relationships with service providers and clients to keep customer base.
7. Expand the list of resources and providers to assure there are no gaps in services.
8. Answer telephones and respond to email inquiries in the office.

Requirements:

1. Proficient in Afrikaans and English.
2. Complete Matric.
3. Completed IT Diploma or similar IT qualifications – highly beneficial.
4. Own reliable transport with a valid driver’s license.
5. Highly organized – essential.
6. Keep management informed and work efficiently.
7. Contribute to the successful growth of the company.
8. Committed, stable, and mature person.
9. Neat and tidy, well spoken and not shy to be honest.
10. Excellent customer service and problem-solving skills.
11. High quality organizational skills.
12. The ability to work well under deadlines and to multitask.
13. The ability to build relationships and coalitions within the community.
14. Excellent verbal and written communication skills.
15. Excellent critical thinking and problem-solving skills.

The Position: We’re looking for a talented IT Service Coordinator professional to be based permanently in Centurion. The pay range on offer is R to R Package Per Month.

How to Apply:

For your application to be considered, please email your CV to Tatum Martin on – only candidates with suitable IT Sales experience will be contacted.

Work references, criminal checks, and qualification checks will be done on the successful candidate.

We will reply on applications that get shortlisted only. Therefore, please deem your application as unsuccessful if you have not received feedback after 7 days.

Our well known automotive vehicle dealer client based in Pretoria is looking to employ an experienced customer service driven Service Advisor.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

• Receive customers in a professional and friendly manner in order to ensure they feel valued.
• Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
• Prepare service estimates, sell routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
• Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
• Maximize customer awareness of all products and services available.
• Create collaborative internal and external partnerships in order to expedite service delivery.
• Schedule appointments, answer phones, and handle queries.
• Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
• Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
• Maintain customer database with contact details and information.
• Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
• Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
• Ensure customer complaints are effectively managed via relevant CRM system/s.
• Maintain and further develop own personal knowledge base in order to remain current and relevant.
• Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
• Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
• Perform other duties as requested.

Represent the Auto Centre at reception, welcome customers, book in vehicles for repairs/servicing.

Answer questions about service outcomes, schedule and book appointments, facilitate vehicle and customer drop-offs and pick-ups.

Assist with parts sourcing, pricing, and create quotes for customers’ approval.

Provide customers with feedback and information regarding the progress of vehicle repairs.

Establish and maintain good working relationships with fleet customers to encourage repeat and referral business.

Handle complaints to resolution.

Any other related duties as required by the MD from time to time.

• Proven work experience as a Service Advisor or similar role (at least 2 years).
• Multi-brand workshop experience essential.

• Grade 12, tertiary admin qualification advantageous.

Market Related