186 Facility Manager jobs in South Africa

Your Purpose.

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities.

• Complete preventative maintenance activities on the following equipment (but not limited to):

• • Out of Warranty Fitness Equipment
  • Swimming Pool/Spa Systems
  • Heating Ventilation Air Conditioning Systems (HVAC)
  • Hot and Cold-Water Systems
  • All building preventative maintenance tasks
  • Sauna
  • Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs.
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner
• Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
  • Maintenance Premises
  • Maintenance Physical Plant
  • Maintenance Pools
  • Maintenance Water Hygiene
  • Maintenance Grounds
  • Maintenance Consumables
  • Maintenance Health and Safety
  • Society Expenses

• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
• Fulfil the duties of an HOD within club, which includes being an MOD within the club
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements.

We can't live without.

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

We'd like you to have.

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Knowledge of the following equipment in installation, maintenance and operation of:
  • Chillers
  • Evaporative and cooling towers
  • Electronic controls
  • General air-conditioning systems
  • Building management systems
  • General electrical (Medium voltage)
  • Water treatment
  • Hot water vessels
  • Steam generators
  • Saunas
  • Pumps
  • Valves
  • Heat exchanges
  • Sand filtration systems
  • Plumbing
  • Carpentry and Glazing
  • Health and Safety knowledge

We'd love you to have.

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exhibit strong verbal and written communication skills.
• Proven Interpersonal and management skills.
• Good financial/admin knowledge.
• Ability to plan effectively.
• Problem solving ability
• Multi-site experience

#J-18808-Ljbffr

Your Purpose. To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club. To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities. As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club. Your Duties and Responsibilities.Complete preventative maintenance activities on the following equipment (but not limited to): Out of Warranty Fitness Equipment Swimming Pool/Spa Systems Heating Ventilation Air Conditioning Systems (HVAC) Hot and Cold-Water Systems All building preventative maintenance tasks Sauna Steam Rooms Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book. Respond to all emergency repairs. Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. Communicate guidelines regarding the understanding of and adherence to the health & safety policy. Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date. Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated. Ensure that work standards, security and safety is monitored and improved in all areas of the facility. Conduct Health and Safety Audits as directed by the business. Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy. Manage all utility consumption within the club. Investigate and resolve high water and electricity consumption. Address all state of repair Brand Standards concerns in a timely manner Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.Maintenance Premises Maintenance Physical Plant Maintenance Pools Maintenance Water Hygiene Maintenance Grounds Maintenance Consumables Maintenance Health and Safety Society Expenses As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. Fulfil the duties of an HOD within club, which includes being an MOD within the club Seek collaboration opportunities with fellow technical skilled colleagues within the region Our Minimum Requirements.We can't live without.Matric (NSC) qualification Advanced relevant Technical qualification Passion for maintenance and brand standards within clubs A minimum of 2-3 years proven maintenance experience Hands on experience of plumbing, electrical, HVAC, plant equipment Understands the importance of H&S Proven Experience in working independently. Working with Microsoft office suites, e.g. emails, word and excel Have a good understanding of utilities consumption Proven experience in managing maintenance costs Proven people management skills Proven experience in managing Health and Safety checks and processes We'd like you to have.Adaptability (must be able to adapt to a fast paced, changing environment) Be curious (must be willing to succeed, seek opportunities to learn and grow) Have a winning mentality (must be willing to go over and above to achieve success) Must be motivated to achieve success. A commitment to making a difference in people’s lives. A Growth mindset The ability to work independently. Trustworthiness (must always act in doing the right thing) A drive to create moments of magic for our members. The ability to make decisions and take ownership and responsibility for the decision. Action orientation Knowledge of the following equipment in installation, maintenance and operation of:Chillers Evaporative and cooling towers Electronic controls General air-conditioning systems Building management systems General electrical (Medium voltage) Water treatment Hot water vessels Steam generators Saunas Pumps Valves Heat exchanges Sand filtration systems Plumbing Carpentry and Glazing Health and Safety knowledge We'd love you to have.Wellness knowledge, beyond the health club The ability to make quick and bold decisions. The ability to be agile. The ability to be collaborative. High Interpersonal skills (EQ) Exhibit strong verbal and written communication skills. Proven Interpersonal and management skills. Good financial/admin knowledge. Ability to plan effectively. Problem solving ability Multi-site experience #J-18808-Ljbffr

We’re Hiring: Experienced Facility Manager

We are looking for a skilled and experienced Facility Manager to take ownership of the daily operations, maintenance, and overall care of our property. This role goes beyond basic caretaking and is suited for someone with technical expertise, strong organizational skills, and the ability to work independently and strategically.

The ideal candidate will have a solid background in property and facility management, including plumbing, electrical systems, preventative maintenance, and contractor coordination. This position will also involve setting maintenance budgets, developing a yearly room refreshment plan, and working closely with management agents to ensure the property remains in excellent condition.

Key Responsibilities:

Planned Maintenance & Repairs

• Create and manage a preventative maintenance schedule
• Perform general maintenance and basic repairs in plumbing, electrical, and related areas
• Book and oversee contractors for specialized or large-scale repairs

Facility Oversight & Compliance

• Ensure all building systems are safe, functional, and compliant with regulations
• Conduct regular inspections and implement corrective actions

Grounds & Building Management

• Supervise landscaping, pest control, and cleanliness of all areas
• Oversee the work of cleaning staff and ensure common areas are well-maintained

Security & Safety

• Monitor security systems and coordinate safety protocols
• Conduct risk assessments and ensure adherence to health and safety standards

Vendor & Contractor Coordination

• Manage relationships with external service providers
• Oversee quality of work and negotiate service contracts when necessary

Budget & Project Management

• Develop and maintain a maintenance and repairs budget
• Plan and execute yearly room refreshment projects in collaboration with management

Requirements:

• Experience: Minimum 3–5 years in property maintenance, building management, or facilities management
• Technical Knowledge: Practical skills in plumbing, electrical systems, HVAC, and building infrastructure
• Project & Budget Management: Ability to plan, budget, and deliver maintenance projects efficiently
• Organisational Skills: Strong time management, task prioritization, and attention to detail
• Communication: Capable of liaising with vendors, tenants, and management agents effectively
• Initiative: Proactive approach to identifying and solving maintenance issues before they escalate
• Physical Capability: Comfortable with manual tasks, lifting, and working in varied conditions
• Licensing: Valid driver’s license is essential

Preferred bu Not Required:

• Relevant certifications or technical training
• First Aid knowledge
• Familiarity with property management systems or tools
• Matric and/or relevant trade or technical qualifications

Interim Facility Manager Manages Vendors, Maintenance, and Facility Readiness

Interim facility managers are invaluable assets in navigating the complexities of today’s business landscape. Their ability to seamlessly integrate into an organization and address immediate operational needs ensures that businesses remain resilient and focused on their core objectives.

How Interim Facility Manager
will help your business

• Ensure seamless operations during transitions or crises with expert interim facility management.
• Improve facility efficiency and adaptability with an experienced interim facility manager.
• Reduce downtime and optimize resources with tailored interim solutions.
• Gain valuable insights to innovate and improve your facility management processes.
• Address immediate operational challenges with precision and expertise.

Interim facility managers play a crucial role in organizations by maintaining smooth operations during transitions or vacancies. These professionals are appointed on a temporary basis, often arising from sudden personnel changes, expansions, or the need for specific projects.

When should you use an Interim Facility Manager?

Deploy an interim facility manager during transitions, crises, or growth phases to ensure stability and operational excellence. Their expertise bridges gaps, providing tailored solutions that keep operations running smoothly and efficiently.

Leadership Gap

Fill immediate vacancies with skilled leadership to maintain stability and ensure seamless operational continuity.

Crisis

Navigate emergencies with confidence by leveraging a professional’s expertise in handling high-pressure situations.

Improve facility operations, optimize resources, and ensure full compliance with an experienced interim professional.

Our interim facility manager rapidly integrates into your team, assessing needs and delivering solutions to address challenges efficiently and effectively.

Tailored Solutions

We carefully match your specific requirements with an experienced manager who offers expertise and custom solutions for optimal results.

Our customers Trusted by Compare your real costs

In assessing the costs of an interim expert versus a permanent employee, it’s important to consider more than just the salary. Take a look at the simple calculator.

Employee GQ Interim Expert Top Manager Position Employee

Bonus 13 month pay, 14 month pay 833,00€ per Month

State Contributions 2 053,33€per Month

Paid vacation, doctor visits 1 340,73 er Month

Executive search fee 1 250,00 er Month

Total TOP manager costs per Employee 11 477,40 er Month

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Thomas, Interim Quality Management Support

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Key features of effective
Interim Facility Manager Interested in
Interim Facility Manager
to improve your business?

At GQ Interim , we’ve successfully placed Interim Facility Managers with leading clients across multiple industries, delivering measurable improvements in project execution, strategic planning, and leadership during transitions.

Our experience , paired with a proven approach, ensures that each Interim Facility Manager brings exceptional value, turning challenges into opportunities for sustainable growth.

• Immediate access to expert leadership
• Drives measurable business improvements
• Customized solutions across industries
• Enhances operational efficiency and project outcomes

We highly value the ability to adapt quickly , offering swift deployment to meet the varying demands of projects in different locations.

Professionalism

We partner only with top-tier professionals and expect the highest quality of service to ensure your business thrives.

We require a professional attitude, focusing on strong work ethics and adherence to the highest standards in every task.

We provide top- level experts

Our experts are ready to engage in your projects immediately .

Take advantage of the opportunity and find yours today .

"An Interim Facility Manager can transform your operations."

Our interim facility managers ensure operational continuity while driving innovation and efficiency, adapting to your unique challenges. With their expertise, they provide tailored solutions that empower your organization to overcome obstacles and achieve sustainable growth.

CEO at GQ Interim

Key duties of
Interim Facility Manager Leadership

Effective leadership ensures teams remain motivated and operations stable, even during transitions or crises . An interim facility manager fosters a culture of collaboration and accountability, empowering employees to perform at their best. By maintaining focus on organizational goals, they bridge gaps in leadership and drive results, ensuring that productivity remains uninterrupted and morale stays high. Their ability to manage diverse teams ensures seamless transitions and long-term operational success.

Frequently asked questions

Looking for answers about how Interim Facility Manager work? Our FAQ section covers common questions, helping you quickly understand how we deliver tailored solutions for your business needs.

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My Client a NPO in Durban is recruiting for a Facility Manager at their unit in Durban - KZN

Remuneration Structure

• Company benefits to be discussed in interview

Education requirements :

• Matric
• Business management diploma or hospitality management diploma
• 5 years’ managerial experience
• Experience in a similar role and environment would be advantageous

Candidates / Applicants with experience in running Care for the Aged facilities and homes will get preference.

Facility Manager description – job purpose

The Facility Manager covers main areas - people & organization such as catering, cleaning, ICT, HR, accounting, marketing, hospitality, planning, workplace governance, SLA management, occupancy rates, maintenance and furniture and asset management. Facility management requires coordinating the physical workplace with the people and work of the organization through :

• Finance Management
• Hospitality Management
• Human Resource Management
• Leadership and Strategic Management
• Operations and Maintenance Management
• Project Management

Leadership and People Management :

• Oversee the full operational functions of the facility, as per the organizational chart.
• Lead by example and develop effective teams within the house.
• Ensure full compliance with facility operating controls, SOP’s, policies, procedures and service standards.
• Ensure that all department heads develop a positive working environment which nurtures and rewards good practice through a programme of training and development.
• Provide regular supervision and annual appraisal to heads of department and ensure that they do the same with their subordinates, in line with company procedures and standards.
• Ensure that good quality working relationships are built and maintained between staff and the individuals they are supporting.
• Facilitate and coordinate resident monthly meetings in line with the requirements set out in the Act governing care of the aged.
• Facilitate and coordinate monthly heads of department meetings.
• Ensure that the staff ratios are in line with care requirements.
• Provide support and guidance to the heads of department.
• Ensure staff attend all mandatory and refresher training.
• Ensure that the “employee of the month” initiative is implemented and adhered to by the relevant heads of department.
• Where necessary, ensure that all disciplinary and grievance procedures are carried out in line with company policy and statutory requirements.
• Ensure staff adhere to the rules, policies and procedures contained in the staff handbook.

Quality Management :

• Ensure that the facility is run in line with statutory and facility policies and procedures.
• Develop a culture which enables staff members to maximise their development and create areas of expertise within the service.
• Undertake monthly quality assessment audits to ensure a continuously improving service is provided.
• Ensure that heads of department are adhering to all instructions and managing as per the organisation’s requirements and management instruction.
• Manage delegated budgets to ensure resources are used to best effect, in line with company policy and procedure.
• Ensure staff work and comply with financial systems in line with company policies, procedures and guidelines.
• Deliver facility budget goals and set other short- and long-term strategic goals for the property.
• Develop improvement actions, carry out cost savings.
• A strong understanding of Profit and Loss statements and the ability to react with impactful strategies.
• Closely monitor the facility’s business reports daily and take decisions accordingly.
• Ensure that monthly financial outlooks for rooms, food & beverage, admin & facilities management are on target and accurate.
• Maximize room yield and facility revenue through innovative sales practices and yield management programs.
• Prepare monthly financial reporting for the owners and stakeholders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.

Management :

• Develop a strong team spirit among all role players by promoting a safe, friendly, optimistic and cooperative environment throughout the facility.
• Network among the community to project a vibrant image of the Care facility.
• Plan and implement fundraising activities.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handle complaints and oversee the service recovery procedures. Manage on-going profitability of the facility, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the facility and management.
• Assist in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring key staff.
• Coordinate with HOD’s for the execution of all activities and functions.
• Oversee and manage all departments and work closely with department heads daily.
• Manage and develop the facility executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to facility team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assist in residential sales as and when required and develop strong sales prospects.
• Responsible for safeguarding the quality of operations, both internal & external.
• Responsible for Occupational Health & Safety Act implementation, fire regulations and other legal requirements.
• Maintain and develop a sustainable facility, including a 100% bed occupancy.
• Plan, organize and manage the daily operations of the facility.
• Ensure quality care standards.
• Responsible for the preparation, presentation and subsequent achievement of the facility's annual operating budget, marketing & sales plan and capital budget.
• Manage all administrative aspects of the facility; including but not limited to :

Statutory reports – information to be compiled over the given timeline / period and forwarded to the HR Manager when required.

• Ensure that the staff list is always a true reflection of staff on the floor.
• Manage the relationship with residents' family members.

Health and Safety :

• Ensure the facility meets H & S regulations & standards.
• Ensure staff complete H & S training as required, this to be done in liaison with the H & S Manager.
• Evaluate the risks of, and protect, service users from threats to their health, welfare and normal developments from inside and outside the house.
• Complete risk assessments for staff, the house and individuals living there.
• Ensure the premises are kept clean and hygienic throughout.

Admissions :

• Ensure Admission documentation is completed and correctly filled in.
• Ensure deposits and financials are in order with approval from the Regional Management Team.
• Ensure rooms are checked (painted and compliant).
• Welcome Pack and Personalized letter are in rooms.
• For Assisted & Independent Living :
• Ensure that extra packs are on file and be proactive in keeping beds occupied; the Social Worker and the Nursing Services Manager must form part of the assessment process.
• Ensure that the waiting list for potential residents is kept up to date, the Social Worker is to ensure that the Facility Manager receives the list on a weekly basis.

For Frail Care :

• Ensure that extra packs are on file and be proactive in keeping the beds occupied; the Social Worker and the Nursing Services Manager must form part of the assessment.
• Ensure that the waiting list for potential residents is kept up to date, the Social Worker is to ensure that the Facility Manager receives the list on a weekly basis.
• Ensure that the registers are kept up to date – record when residents are admitted, leave or pass away – the Facility Manager must at any given time be able to submit this information to the CEO.

For Children : (if situated on the premises) :

• Ensure adherence with legislation and work hand in hand with the senior Social Work Manager who is situated in Cape Town to ensure compliance.

Competencies required (must have)

• Budgetary control skills
• Mathematical skills - basic

Key KPI’s :

To measure financial performance :

• Revenue growth rate compared to budget
• Debt recovery and debtors’ management
• Cash flow management
• Operating expense ratios in line with budgets
• Occupancy management

To understand your customers :

To gauge your market and marketing efforts :

• Market growth with increased market share
• Search engine rankings (by keyword) and click-through rate
• Page views and bounce rate
• Social networking footprint

To understand your employees and their performance :

• Employee satisfaction index
• Salary scale management and employment ratios
• Training programs

To measure your environmental and social sustainability performance :

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Special Needs Facility Manager at Adult Programme for People with Autism

• Deadline: 30 September 2025
• Region: Johannesburg (Randburg)
• Type of employment: Full time

Background

We Follow a “life-long Learning” Approach Providing a Daily Programme Of Structured Activities And Autism Specific Interventions Which Promote Continued Growth And Learning And Provide a Varied And Fulfilling Day. There Are Generally Five Key Areas That Make Up Our Autism Specific Interventions In Moderate To Severely Autistic Individuals. These Are

• Communication and communication events that support the communication and intellectual needs of the individual (use of communication devices etc)
• Vocational Skills development (packing, sorting, cooking, baking, keeping to a task)
• Self-help/Independence skills e.g. eating, hygiene, dressing
• Social Integration skills and behaviour management
• Leisure and physical exercise

Description Of Role

The role of the Operations Manager is to oversee and manage operations and day to day running of the Adult Programme for People with Autism encompassing both day centres and residential facilities. The Operations Manager is responsible for maintaining a nurturing and safe environment, as well as staff management, ensuring regulatory compliance, managing budgets, and communicating with all stakeholders.

Reporting Structure

There is a flat organisational structure with all operational staff reporting to the Operations Manager. The Operations Manager is the responsible for all day-to-day activities and reports into the Director of APPA. There are currently 8 staff members, 21 APPA day programme participants, of which 8 are resident.

Roles and Responsibilities

The list of responsibilities is not exhaustive and is indicative only, additional responsibilities may be detailed as necessary to support the goals and objectives of APPA.

Key Responsibilities

• Performing operational and administrative functions, such as scheduling, resourcing the residence and day centres, maintaining detailed and accurate records, managing inventory, and managing expenditure.
• Manage APPA’s physical and financial resources to enable smooth operations and maintenance of resources
• Ensuring the residence fulfills the dietary, physical and social needs of residents are met through a high-quality residential offering
• Provisioning the residence (groceries, materials and supplies) and the day centre.
• Ensuring the day programme has a high-quality programme offering with appropriate activities that support the communication, intellectual, vocational and development needs of our members.
• Adhering to Fire, Health and Safety regulations, and developing protocols where necessary -Inventory management
• Staff management, including onboarding, training and development, performance managing and motivating staff
• Performing basic financial administrative functions, as well as ensuring compliance to governmental structures such as the Department of Social Development. This includes record keeping and maintaining an effective filing system, to monthly budgeting reconciliation, keeping minutes of Director and parent meetings.

Qualifications And Requirements

• Tertiary certification or qualification, NQF Level 8 (?) preferably in a related field such as psychology, social work, or suitable alternative.
• Experience in operational management/supervision, which include administrative functions. Experience in a residential special needs facility will be very advantageous.
• Experience in working with people with Autism.
• Be fluent in English, with good reading and writing skills.
• Basic financial controls, budgeting, managing expenditure to a budget, controlling cash
• Computer Literacy: Able to operate well with Microsoft Office, (Word, Excel), search engines

Skills And Abilities

• Able to read, write and speak fluently in English
• Able to prepare and understand budgets, working knowledge of basic financial controls
• Working knowledge of PECS and other AAC
• Working knowledge of Behavioural Principles

Personal Qualities

• The incumbent must be very motivated to work with people with Special Needs
• Drive, energy and enthusiasm for the job
• Ability to remain calm under pressure, and patient
• Flexible and able to adapt to change
• Friendly and pleasant disposition
• Ability to work in a team and get on with co-workers – good at working as a team
• Reliability and consistent work ethic essential

How to apply

Please forward your CV and motivation for application to

Date posted

27 August 2025

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Job Summary
To assist the MRF Manager to ensure that the MRF operates efficiently in order to meet production levels by managing the personnel, equipment, procedures, polices involved.

Responsibilities

Staff Management

• Manage the taking on of new staff, take on sheets, induction and issue of PPEs
• Manage the number of staff on duty, in relation to production demands
• Manage staff needs and placements in the MRF
• Assist in the frequent assessments on Senior MRF staff
• Assist the MRF Manager to coach, counsel and appraise job results and develop personal growth opportunities
• Code of Good Practice: responsible for execution of all disciplinary actions / OHS / policies and procedures
• Execution of identified priorities and tasks, set out daily task planning for staff members at the MRF, recommend shifts and revise schedules if needed
• Assist in resolving personnel problems by analyzing information, investigating issues, identifying solutions and recommending action

SHEQ Responsibilities

• Legal appointment as GMR 2(7)
• Ensure that all legal appointments are properly in place, with correct training
• Liaise with SHEQ Manager
• Manage delegated responsible person for implementation of PTW and lock out system
• Responsible for maintaining good housekeeping standards in the MRF
• Ensure all Operators are properly trained and certificates are valid
• Report all incidents, spills and near misses to the MRF Manager and SHEQ Manager
• Ensure that planned job observations on operators are carried out by Supervisors
• Assist in all investigations (IOD, accidents and environmental incidents)

Administration Responsibilities

• Daily reports: Attendance Registers, shift reports, production graphs, PM checks
• Weekly reports: staff leave, IODS, operational feedback, production, PM checks and weekly operational meetings
• Monthly reports
• Create requisitions
• Ensure payroll hours and information is correct

Production

• Ensure all staff members work as productive as possible
• Implement and supervise the workflow, reporting procedures and systems
• Identify cost reductions to enhance profitability
• Coordinating and enforcing systems, policies, procedures and discipline
• Ensure a safe and clean work environment by educating and directing personnel on the use of all control points, equipment and resources
• Organize (extra) training about different products, code of conduct, health, safety, environmental and standard procedures and policies
• Provide manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data, answering questions and responding to requests
• Chair weekly Operations Meeting in absence of MRF Manager

Equipment and Maintenance

• Ensure PM checks are carried out and data captured
• Ensure that preventative maintenance is carried out
• Ensure that a maintenance diary is kept up to date
• Supervise the repair of breakdowns to balers and forklifts

Liaising with external clients

• Maintaining work relationship with the workers committees, by means of healthy communication
• Negotiate and liaise with and between, finance department, senior management and suppliers (when required)

Purchasing

• Monitor stock levels of consumables and place orders
• Order materials and equipment
• Liaise with suppliers, executive and finance department

Requirements

• Grade 12 / matric or equivalent
• 5-10 Years working experience
• Code 8 drivers license
• Management skills
• Computer literate
• Forklift license

Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants being considered for the role will be contacted.

Closing date: 19th September 2025
Should you wish to apply, please follow the online application process

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

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Assistant Professor, Teaching Stream - Operations Management & Statistics

Date Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.

Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.

Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Salary will be commensurate with qualifications and experience.

About the Organization

U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.

Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:

All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .

Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .

All application materials, including recent reference letters, must be received by January 12, 2026.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

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