17 Employee Engagement jobs in Johannesburg

Overview

Member Engagement Specialist at PPS. The key focus of the role is to generate leads for PPS Advisory Services and Enablement from various external sources. The role is within the Contact Centre of ASE working alongside the Contact Centre Consultants.

• Lead Generation: responsible for generating and nurturing leads for the organization using different marketing channels.
• Generate new leads using Cold Calling, External Databases, Performance Marketing, Worksites, email marketing, social media, and other relevant marketing channels
• Liaise with professional bodies to gain access to young, qualified professionals with a key focus on Universities of Technology
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads
• Organize and keep the lead status updated in the Leads Register
• Conduct Research into the PPS target market and translate this into appropriate leads generation activities to maximize the number of leads generated
• Interact professionally with potential members, existing members, and other company stakeholders via various communication mediums to generate leads and referral leads
• Collaborate with the marketing and sales team members to work on tasks relevant to lead generation
• Identify and run appropriate leads generation campaigns
• Cultivate in-depth product knowledge and understanding to effectively communicate product features and benefits to prospective customers. Understand competitors’ product offerings to effectively respond to objections
• Follow company decorum at all times when representing the organization
• Be a PPS Brand Ambassador when representing the company via the various communication platforms
• Aim to excel within the set PPS leads generation targets

• Matric (Grade 12)
• RE 5 and FAIS accredited and compliant
• Bachelor’s degree with relevance to Finance, Financial Planning, Investment Management preferable

• 1 to 3 years’ experience in an outbound sales call centre within the financial services environment
• 3 years leads generation experience with a proven track record
• Previous sales experience with a proven track record would be advantageous

• Intermediate knowledge of the Life Assurance or Financial Services Industry
• Knowledge (and skill) in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals
• Computer literacy (MS Office)
• Excellent verbal and written communication

• Sales driven and target focused
• Take extreme ownership
• Persuasive and influential
• Customer focused and responsive
• Resilience and flexibility
• Solution oriented
• Communication and interpersonal skills
• Ability to handle pressure
• Passionate
• Adaptive to an ever-changing environment

Locations mentioned include Sandton, Johannesburg, Germiston, Roodepoort, Boksburg, Kempton Park, Midrand, East Rand, and nearby areas in Gauteng, South Africa. Listings include multiple postings and time references typical of job boards.

Senior Manager, Regional Engagement

Senior Manager, Regional Engagement (RE), Africa

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

Key Accountabilities

• To manage GIA/MPLS/SD WAN/Fiber/Security products serving the sales to achieve the product revenue and profit targets in Africa region
• To support Pre-sales/Sales on customer project/bid related to GIA/MPLS/Fiber/SD WAN/Security products in the Africa region
• To monitor market trend of GIA/MPLS/Fiber/SD WAN/Security services in Africa region, and take proactive actions to the changing customer’s requirements such as propose marketing promotion activities, as well as getting involved in sales activities in order to ensure the planned AOP can be achieved
• To lead and oversee the IP and Transmission network augmentation/expansion projects in the Africa region
• To work closely with Vendor Management team to drive network cost saving initiatives in the Africa region.
• To develop and manage NNI partners in Africa region to extend the coverage and to generate bilateral business
• To develop and expand the GIA/MPLS/Fiber/SD WAN/Security services in terms of coverage and service features with focus in the Africa region
• To give regional inputs on periodic product costing/information updates and on AOP planning
• To prepare business cases for capex/opex funding to support the GIA/MPLS/Fiber/ SD WAN/Security business growth in Africa region
• To work closely with other functional teams, e.g. Voice, Console Connect, Satellite etc. to support their new development initiatives.
• To mutually back up other region’s RE Managers whenever needed

Requirement

• Degree in Telecommunication, Engineering or related disciplines
• Around 10 years relevant experience in telecommunications product management, preferably in the global carrier industry
• Solid product knowledge of IP, MPLS, SD WAN, Transmission connectivity and Security business, including the network solutions to both enterprise and wholesale customers
• Experience and exposure to the telecom market in Africa region is definite advantages.
• Excellent negotiation, interpersonal and presentation skills
• Self-initiated, highly motivated and result-oriented
• Proficient in spoken and written English and preferably French.
• Willing to travel to overseas countries to meet customers, vendors, attend forums according to business needs

Senior Manager, Regional Engagement (RE), Africa

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

Key Accountabilities

• To manage GIA / MPLS / SD WAN / Fiber / Security products serving the sales to achieve the product revenue and profit targets in Africa region
• To support Pre-sales / Sales on customer project / bid related to GIA / MPLS / Fiber / SD WAN / Security products in the Africa region
• To monitor market trend of GIA / MPLS / Fiber / SD WAN / Security services in Africa region, and take proactive actions to the changing customer’s requirements such as propose marketing promotion activities, as well as getting involved in sales activities in order to ensure the planned AOP can be achieved
• To lead and oversee the IP and Transmission network augmentation / expansion projects in the Africa region
• To work closely with Vendor Management team to drive network cost saving initiatives in the Africa region.
• To develop and manage NNI partners in Africa region to extend the coverage and to generate bilateral business
• To develop and expand the GIA / MPLS / Fiber / SD WAN / Security services in terms of coverage and service features with focus in the Africa region
• To give regional inputs on periodic product costing / information updates and on AOP planning
• To prepare business cases for capex / opex funding to support the GIA / MPLS / Fiber / SD WAN / Security business growth in Africa region
• To work closely with other functional teams, e.g. Voice, Console Connect, Satellite etc. to support their new development initiatives.
• To mutually back up other region’s RE Managers whenever needed

Requirement

Senior Manager, Regional Engagement (RE), Africa

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

Key Accountabilities

• To manage GIA/MPLS/SD WAN/Fiber/Security products serving the sales to achieve the product revenue and profit targets in Africa region
• To support Pre-sales/Sales on customer project/bid related to GIA/MPLS/Fiber/SD WAN/Security products in the Africa region
• To monitor market trend of GIA/MPLS/Fiber/SD WAN/Security services in Africa region, and take proactive actions to the changing customer’s requirements such as propose marketing promotion activities, as well as getting involved in sales activities in order to ensure the planned AOP can be achieved
• To lead and oversee the IP and Transmission network augmentation/expansion projects in the Africa region
• To work closely with Vendor Management team to drive network cost saving initiatives in the Africa region.
• To develop and manage NNI partners in Africa region to extend the coverage and to generate bilateral business
• To develop and expand the GIA/MPLS/Fiber/SD WAN/Security services in terms of coverage and service features with focus in the Africa region
• To give regional inputs on periodic product costing/information updates and on AOP planning
• To prepare business cases for capex/opex funding to support the GIA/MPLS/Fiber/ SD WAN/Security business growth in Africa region
• To work closely with other functional teams, e.g. Voice, Console Connect, Satellite etc. to support their new development initiatives.
• To mutually back up other region’s RE Managers whenever needed

Requirement

• Degree in Telecommunication, Engineering or related disciplines
• Around 10 years relevant experience in telecommunications product management, preferably in the global carrier industry
• Solid product knowledge of IP, MPLS, SD WAN, Transmission connectivity and Security business, including the network solutions to both enterprise and wholesale customers
• Experience and exposure to the telecom market in Africa region is definite advantages.
• Excellent negotiation, interpersonal and presentation skills
• Self-initiated, highly motivated and result-oriented
• Proficient in spoken and written English and preferably French.
• Willing to travel to overseas countries to meet customers, vendors, attend forums according to business needs

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Telecommunications

Referrals increase your chances of interviewing at PCCW GLOBAL Limited by 2x

Johannesburg, Gauteng, South Africa $800.00-$,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

City of Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 3 weeks ago

City of Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 6 days ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Midrand, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 5 months ago

Sandton, Gauteng, South Africa 4 weeks ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 month ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 5 hours ago

Johannesburg, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Select how often (in days) to receive an alert:

Senior Manager, Regional Engagement (RE), Africa

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

Key Accountabilities

• To manage GIA/MPLS/SD WAN/Fiber/Security products serving the sales to achieve the product revenue and profit targets in Africa region
• To support Pre-sales/Sales on customer project/bid related to GIA/MPLS/Fiber/SD WAN/Security products in the Africa region
• To monitor market trend of GIA/MPLS/Fiber/SD WAN/Security services in Africa region, and take proactive actions to the changing customer’s requirements such as propose marketing promotion activities, as well as getting involved in sales activities in order to ensure the planned AOP can be achieved
• To lead and oversee the IP and Transmission network augmentation/expansion projects in the Africa region
• To work closely with Vendor Management team to drive network cost saving initiatives in the Africa region.
• To develop and manage NNI partners in Africa region to extend the coverage and to generate bilateral business
• To develop and expand the GIA/MPLS/Fiber/SD WAN/Security services in terms of coverage and service features with focus in the Africa region
• To give regional inputs on periodic product costing/information updates and on AOP planning
• To prepare business cases for capex/opex funding to support the GIA/MPLS/Fiber/ SD WAN/Security business growth in Africa region
• To work closely with other functional teams, e.g. Voice, Console Connect, Satellite etc. to support their new development initiatives.
• To mutually back up other region’s RE Managers whenever needed

Requirement

• Degree in Telecommunication, Engineering or related disciplines
• Around 10 years relevant experience in telecommunications product management, preferably in the global carrier industry
• Solid product knowledge of IP, MPLS, SD WAN, Transmission connectivity and Security business, including the network solutions to both enterprise and wholesale customers
• Experience and exposure to the telecom market in Africa region is definite advantages.
• Excellent negotiation, interpersonal and presentation skills
• Self-initiated, highly motivated and result-oriented
• Proficient in spoken and written English and preferably French.
• Willing to travel to overseas countries to meet customers, vendors, attend forums according to business needs

Join to apply for the Oliver Wyman – Engagement Manager – Johannesburg role at Oliver Wyman

1 year ago Be among the first 25 applicants

Join to apply for the Oliver Wyman – Engagement Manager – Johannesburg role at Oliver Wyman

Engagement Manager

___

Who We Are

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC). For more information, visit Follow Oliver Wyman on Twitter @OliverWyman.

The Firm’s capabilities and intellectual capital are enhanced by our deep industry expertise, geographic range, analytical rigor, and hands-on, collaborative approach. Our professionals see what others don’t, challenge conventional thinking, and consistently deliver innovative, customized solutions. We also work side by side with senior executives to accelerate execution through a blend of behavioral and management approaches.

As a result, we have a tangible impact on clients’ top and bottom lines. Our clients are the CEOs and executive teams of the Global 100 companies.

___

Why Join Us

• A growing, entrepreneurial firm with exceptional economics; global revenues exceeded $2.0 BN in 2018
• Work with our clients’ senior management from Day one to solve challenging problems
• A meritocratic eco system that provides for rapid development without an MBA
• Specialization at your own pace, with the opportunity to work across multiple industries
• Significant international assignments & attractive compensation for performance
• Programs to ensure work-life quality & career flexibility through our FlexOW talent initiatives including: 10/11 – month work years or sabbaticals, non-profit fellowships, and corporate externships
• An open, respectful, and inclusive culture that welcomes, values, and supports all colleagues as they are
• A company that is committed to having fun & providing a springboard to exciting future career options
• Continuous training available at all levels & across various domains
• You will be part of a new growing office in Johannesburg.
  
  

• A growing, entrepreneurial firm with exceptional economics; global revenues exceeded $.0 BN in 2018
• Work with our clients’ senior management from Day one to solve challenging problems
• A meritocratic eco system that provides for rapid development without an MBA
• Specialization at your own pace, with the opportunity to work across multiple industries
• Significant international assignments & attractive compensation for performance
• Programs to ensure work-life quality & career flexibility through our FlexOW talent initiatives including: 10/11 – month work years or sabbaticals, non-profit fellowships, and corporate externships
• An open, respectful, and inclusive culture that welcomes, values, and supports all colleagues as they are
• A company that is committed to having fun & providing a springboard to exciting future career options
• Continuous training available at all levels & across various domains
• You will be part of a new growing office in Johannesburg.
  
  

• Minimum of 6 - 10 years of relevant experience, ideally with a top-tier strategy consulting firm (or other similar organizations)
• Knowledge in Financial Services topics
• Strong background in strategic problem solving with demonstrable analytical skills
• Outstanding written and verbal communication skills in both formal and informal settings
• Fluent in English
• Undergraduate or advanced degree from a top academic program
• Know how to take the initiative, seeking out opportunities to learn new skills and put the ones you’ve already got to good use.
• Are not just intelligent, but creative too: ready to come up with novel ideas to solve our clients’ biggest problems.
• Have an aptitude for analytical work, like sniffing out clues in massive data sets or hunting down the key issues in a hugely complex challenge.
  
  

• Self-starters and free thinkers who work well in a team We are individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
• Common aspiration, collective endeavour, shared success We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
• Straightforward, open, respectful interaction We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
• Opportunity without artificial barriers, anti-Kudzu We value merit and believe that to create a true meritocracy we need to remove artificial barriers to opportunity
• Balanced lives We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time, and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance and Business Consulting and Services

Referrals increase your chances of interviewing at Oliver Wyman by 2x

Get notified about new Engagement Manager jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa $800 00- 1,300.00 1 month ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 month ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1 month ago

City of Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 2 months ago

Edenvale, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 8 hours ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 month ago

Sandton, Gauteng, South Africa 4 hours ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg Metropolitan Area 2 days ago

Sandton, Gauteng, South Africa 18 hours ago

City of Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 4 months ago

Sandton, Gauteng, South Africa 6 days ago

Sandton, Gauteng, South Africa 22 hours ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 6 days ago

Sandton, Gauteng, South Africa 4 months ago

Johannesburg, Gauteng, South Africa 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you an experienced and dynamic professional fluent in Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience.

As a Customer Engagement Consultant, you’ll be the first point of contact for our customers, guiding them through their entire journey with ikeja - from sign-ups to managing their internet experience. This role is essential to ensuring our customers feel valued and supported at every step.

You’ll engage with customers across various channels, including calls, emails, WhatsApp (both calls and texts), in-app communication and social media. Your goal will be to create an outstanding customer experience by effectively managing and resolving their queries.

Key Responsibilities

• Respond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social media and phone.
• Quickly identify the nature of incoming queries and allocate them to the appropriate channels or address them using your expertise.
• Create and manage tickets for each customer interaction, ensuring accurate documentation of:
• The customer's query or complaint.
• Troubleshooting steps taken and the final resolution.
• Collaborate with the Network Operations Center (NOC) to escalate unresolved issues, ensuring tickets contain all necessary information for swift action.
• Meet and exceed key performance indicators (KPIs) related to response times, resolution times, customer satisfaction and ticket management.
• Contribute to the continuous improvement of customer response protocols.
• Proactively identify opportunities for process improvements to enhance team efficiency and reduce repeat queries.
• Adhere to project schedules and communicate any foreseeable risks.

Qualifications:

• Matric certificate.
• Any related studies or a degree is advantageous.

Experience:

• Fluency in Somali (spoken and written) is required for this role.
• Experience in a call center environment or a similar role for1 yearor more.
• Previous collaboration with Network Operations Centers (NOC) is an advantage.
• Familiarity with markets similar to those ikeja servesand customer service experience in those marketsis a plus.
• Exceptional communication skills, with a strong customer-oriented mindset and problem-solving abilities.
• Ability to work independently and as part of a team.

Other requirements:

• Willingness to work the night shift.
• Must have own reliable transportation.

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit a resume outlining your experience and qualifications.

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.

Are you an experienced and dynamic professional fluent in Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience.

As a Customer Engagement Consultant, you’ll be the first point of contact for our customers, guiding them through their entire journey with ikeja - from sign-ups to managing their internet experience. This role is essential to ensuring our customers feel valued and supported at every step.

You’ll engage with customers across various channels, including calls, emails, WhatsApp (both calls and texts), in-app communication and social media. Your goal will be to create an outstanding customer experience by effectively managing and resolving their queries.

Key Responsibilities

• Respond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social media and phone.
• Quickly identify the nature of incoming queries and allocate them to the appropriate channels or address them using your expertise.
• Create and manage tickets for each customer interaction, ensuring accurate documentation of:
• The customer's query or complaint.
• Troubleshooting steps taken and the final resolution.
• Collaborate with the Network Operations Center (NOC) to escalate unresolved issues, ensuring tickets contain all necessary information for swift action.
• Meet and exceed key performance indicators (KPIs) related to response times, resolution times, customer satisfaction and ticket management.
• Contribute to the continuous improvement of customer response protocols.
• Proactively identify opportunities for process improvements to enhance team efficiency and reduce repeat queries.
• Adhere to project schedules and communicate any foreseeable risks.

Qualifications:

• Matric certificate.
• Any related studies or a degree is advantageous.

Experience:

• Fluency in Somali (spoken and written) is required for this role.
• Experience in a call center environment or a similar role for1 yearor more.
• Previous collaboration with Network Operations Centers (NOC) is an advantage.
• Familiarity with markets similar to those ikeja servesand customer service experience in those marketsis a plus.
• Exceptional communication skills, with a strong customer-oriented mindset and problem-solving abilities.
• Ability to work independently and as part of a team.

Other requirements:

• Willingness to work the night shift.
• Must have own reliable transportation.

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit a resume outlining your experience and qualifications.

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Are you ready to lead with purpose? As the Customer Engagement Lead in Johannesburg, you will shape and guide the strategic direction and management of Roche's disease areas and product portfolio, ensuring our competitiveness in the South African healthcare market.

Your role, as an integral member of the Enabling Team, will contribute to Roche’s long-term vision of achieving a triple-win outcome: to patients, the business, and the broader healthcare ecosystem. This entails fostering innovation, operational efficiency, and value creation through avenues like new patient services, cutting-edge technologies, external collaborations, and global knowledge-sharing.

As a leader of Market Enablers, Patient Journey Partners (PJPs), and Squad Leads, you will empower teams to innovate, collaborate authentically, and ensure Roche Pharma South Africa is positioned as a forward-thinking leader both internally and externally.

In this strategic leadership role, you will be tasked with navigating complexities while making Roche a trusted and transformative partner in the healthcare ecosystem

Key challenges:

• Driving strategic and operational management to create effective, scalable, and sustainable business outcomes while holding teams accountable to shared visions and goals.

• Fostering a high-performing, inclusive culture that encourages innovation, growth, and ownership.

• Overseeing commercial excellence by supporting seamless execution of product strategies across therapy areas, achieving both speed-to-market and commercial success.

• Engaging with diverse stakeholders — from therapeutic area experts to funders, regulators, and patient advocates — to co-create sustainable healthcare solutions.

• Delivering on transformation, demand planning, financial stewardship, and compliance while responding to evolving legislative and market dynamics.

• Coaching and empowering your team to adapt to agile ways of working while ensuring the alignment of mindsets, skills, and capacity across the organization.

Who you are as our ideal candidate:

We are seeking a visionary leader who thrives on making meaningful impacts. Our ideal candidate will possess the following qualifications, experience, and mindset:

Qualifications & Experience:

- NQF Level 7/8 in a science-related field (minimum).

- 10 years’ experience in commercial or strategic roles within the pharmaceutical industry.

- 8 years of management experience, including 2 years at the executive management level.

- Demonstrated experience in strategic planning with a proven ability to implement large-scale business strategies.

- A strong understanding of the pharmaceutical industry, including lifecycle management, marketing operations, and industry regulations.

Knowledge and Skills:

- Expertise in pharmaceutical commercial excellence and product portfolio management.

- Strategic agility with the ability to anticipate trends, shape decisions, and adjust priorities.

- Experience developing new business models and implementing innovative solutions.

- Exceptional skills in stakeholder engagement, market analytics, and cross-functional collaboration.

Join Roche Pharma South Africa and lead us in building a healthcare system where value reaches patients faster, health systems become more sustainable, and innovation thrives. Be part of a transformative journey where your purpose and impact can make a tangible difference.

Ready to take healthcare to the next level? Apply today!

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.