21 Employee Engagement jobs in Johannesburg

Join to apply for the Sales Engagement Coordinator role at Turrito (Pty) Ltd

We are seeking a highly organised and proactive individual to join our team as a Sales Engagement Coordinator. This role is designed to support our Sales Team and Account Managers by ensuring their diaries are consistently filled with meaningful customer engagements. Your focus will be on scheduling meetings, workshops, and product demonstrations—helping to build strong client relationships and maintain momentum across our customer base.

No cold-calling required… you’ll only be working with our existing customer relationships and new inbound contacts. This is not a targeted sales role. Instead, it is a critical position that ensures the Sales Team are always in front of customers (both existing and potential) so they can focus on engagement, proposals, and growth opportunities.

Key Responsibilities

• Meeting Scheduling: Proactively arrange customer meetings, product demonstrations, and technical workshops for Sales Team members.
• Customer Engagement Tracking: Monitor engagement statistics and identify customers who have not been contacted recently, ensuring no account is left unattended.
• Diary Management: Keep Sales Team diaries consistently filled with customer meetings, follow-ups, and new business opportunities.
• Pipeline Support: Work closely with Account Managers to ensure follow-up meetings with new potential customers are scheduled promptly.
• Administrative Support: Maintain accurate records of scheduled activities, engagement history, and pipeline progress in CRM or scheduling tools.
• Momentum Building: Act as the “engine” of the Sales Team, keeping energy and client engagement at a high level through consistent scheduling.

Key Skills & Attributes

• Strong organisational and time-management skills.
• Proactive and detail-oriented, with the ability to work independently.
• Excellent written and verbal communication skills.
• Comfortable working with digital tools (CRM systems, scheduling software, MS Outlook/Teams, etc.).
• Analytical mindset to review engagement statistics and identify gaps.
• Professional, confident, and able to liaise with customers at all levels.

Qualifications & Experience

• Bachelor’s degree (preferred but not essential), or equivalent experience.
• Ideally suited to graduates or individuals seeking to gain experience in the telecoms and technology industry.
• Previous experience in coordination, scheduling, customer service, or administrative roles would be an advantage but is not required.

Why Join Us?

• Gain exposure to the fast-growing telecoms and technology sector.
• Develop strong professional skills in customer engagement, organisation, and sales operations.
• Be part of a dynamic and supportive team environment.
• Opportunity for career growth into Sales, Account Management, or Customer Success roles.

Position Summary
Industry:
IT & Internet

Job category:
IT and Telecommunications

Location:
Randburg

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Introduction
Tracker requires the services of a Supervisor in the Customer Engagement Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

Job Description

• Ensure that telephonic requests received within the Customer Engagement Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained.
• Ensure that electronic requests are handled efficiently, and service level agreements and standards are maintained.
• Taking ownership of escalated queries and ensuring query resolution through liaising with all necessary parties and providing timeous feedback to customers.
• Daily assistance with call retrieval requests if the need arise.
• Effectively managing of resources in own team to help other teams in Customer Engagement when required.
• Ensure meeting of team targets / deadlines as per Key Performance Agreement and managing of non-adherence according to set guidelines.
• Maintaining records of attendance, management of leave and time keeping as well as managing of misconduct accordingly.
• Upkeep of administrative staff files including all policies and procedures.
• Collation and analysis of statistics on a daily / weekly and monthly basis.
• Collation and discussion of KPA's and implementation of Performance evaluation and PDP's where applicable.
• Daily spot checks to be done on agent performance through call listening and "on the job" coaching.
• Ensuring staff are continuously updated with current and new products, procedures and processes through meetings, training sessions and up to date SOP's.
• Daily monitoring and follow up / coaching on individual QA scores, targets, telephone states when the desired outcomes are not achieved.
• Identify concerns or trends within department, investigate and propose possible solutions for problems.
• Continuous implementation of staff motivation through creative and innovative ideas.
• Be able to interact and build relationships with all Internal Departments and Management.
• Provide daily performance reports to the manager including any concerns noted and action taken.
• Assist with any other tasks or duties assigned by the Manager as the need arise to ensure exceptional and efficient service such as Data integrity campaigns, handling of any Customer Experience calls or Electronic communication.

Minimum Requirements

• Matric
• Minimum of 2 years Supervisory experience
• 3-4 years working experience in a Contact Centre
• Experience dealing with complex and social media complaints and queries.
• Excellent understanding of telephony monitoring systems and interpretation of reports
• Advance knowledge on the following systems required:
• CDS, CRM, Skytrax
• Financial (Willow),
• Technical knowledge (Skytrax reports, Master, TEMS, TX, Helpdesk, Access forms)
• Aspect & Webrecall·
• A passion for customer service and a professional attitude at all times.
• Excellent product and systems knowledge.
• Advanced MS Office proficiency.
• Excellent interpersonal skill
• Work accurately with high level of attention to detail.
• Ability to work under pressure.

Benefits:
Medical aid, Provident fund

Please note, if you are not contacted within 4 weeks consider your application unsuccessful

Select how often (in days) to receive an alert:

Senior Manager, Regional Engagement (RE), Africa

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

Key Accountabilities

• To manage GIA/MPLS/SD WAN/Fiber/Security products serving the sales to achieve the product revenue and profit targets in Africa region
• To support Pre-sales/Sales on customer project/bid related to GIA/MPLS/Fiber/SD WAN/Security products in the Africa region
• To monitor market trend of GIA/MPLS/Fiber/SD WAN/Security services in Africa region, and take proactive actions to the changing customer’s requirements such as propose marketing promotion activities, as well as getting involved in sales activities in order to ensure the planned AOP can be achieved
• To lead and oversee the IP and Transmission network augmentation/expansion projects in the Africa region
• To work closely with Vendor Management team to drive network cost saving initiatives in the Africa region.
• To develop and manage NNI partners in Africa region to extend the coverage and to generate bilateral business
• To develop and expand the GIA/MPLS/Fiber/SD WAN/Security services in terms of coverage and service features with focus in the Africa region
• To give regional inputs on periodic product costing/information updates and on AOP planning
• To prepare business cases for capex/opex funding to support the GIA/MPLS/Fiber/ SD WAN/Security business growth in Africa region
• To work closely with other functional teams, e.g. Voice, Console Connect, Satellite etc. to support their new development initiatives.
• To mutually back up other region’s RE Managers whenever needed

Requirement

• Degree in Telecommunication, Engineering or related disciplines
• Around 10 years relevant experience in telecommunications product management, preferably in the global carrier industry
• Solid product knowledge of IP, MPLS, SD WAN, Transmission connectivity and Security business, including the network solutions to both enterprise and wholesale customers
• Experience and exposure to the telecom market in Africa region is definite advantages.
• Excellent negotiation, interpersonal and presentation skills
• Self-initiated, highly motivated and result-oriented
• Proficient in spoken and written English and preferably French.
• Willing to travel to overseas countries to meet customers, vendors, attend forums according to business needs

Senior Manager, Regional Engagement

Senior Manager, Regional Engagement (RE), Africa

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

Key Accountabilities

• To manage GIA/MPLS/SD WAN/Fiber/Security products serving the sales to achieve the product revenue and profit targets in Africa region
• To support Pre-sales/Sales on customer project/bid related to GIA/MPLS/Fiber/SD WAN/Security products in the Africa region
• To monitor market trend of GIA/MPLS/Fiber/SD WAN/Security services in Africa region, and take proactive actions to the changing customer’s requirements such as propose marketing promotion activities, as well as getting involved in sales activities in order to ensure the planned AOP can be achieved
• To lead and oversee the IP and Transmission network augmentation/expansion projects in the Africa region
• To work closely with Vendor Management team to drive network cost saving initiatives in the Africa region.
• To develop and manage NNI partners in Africa region to extend the coverage and to generate bilateral business
• To develop and expand the GIA/MPLS/Fiber/SD WAN/Security services in terms of coverage and service features with focus in the Africa region
• To give regional inputs on periodic product costing/information updates and on AOP planning
• To prepare business cases for capex/opex funding to support the GIA/MPLS/Fiber/ SD WAN/Security business growth in Africa region
• To work closely with other functional teams, e.g. Voice, Console Connect, Satellite etc. to support their new development initiatives.
• To mutually back up other region’s RE Managers whenever needed

Requirement

• Degree in Telecommunication, Engineering or related disciplines
• Around 10 years relevant experience in telecommunications product management, preferably in the global carrier industry
• Solid product knowledge of IP, MPLS, SD WAN, Transmission connectivity and Security business, including the network solutions to both enterprise and wholesale customers
• Experience and exposure to the telecom market in Africa region is definite advantages.
• Excellent negotiation, interpersonal and presentation skills
• Self-initiated, highly motivated and result-oriented
• Proficient in spoken and written English and preferably French.
• Willing to travel to overseas countries to meet customers, vendors, attend forums according to business needs

Are you an experienced and dynamic professional fluent in Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience.

As a Customer Engagement Consultant, you’ll be the first point of contact for our customers, guiding them through their entire journey with ikeja - from sign-ups to managing their internet experience. This role is essential to ensuring our customers feel valued and supported at every step.

You’ll engage with customers across various channels, including calls, emails, WhatsApp (both calls and texts), in-app communication and social media. Your goal will be to create an outstanding customer experience by effectively managing and resolving their queries.

Key Responsibilities

• Respond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social media and phone.
• Quickly identify the nature of incoming queries and allocate them to the appropriate channels or address them using your expertise.
• Create and manage tickets for each customer interaction, ensuring accurate documentation of:
• The customer's query or complaint.
• Troubleshooting steps taken and the final resolution.
• Collaborate with the Network Operations Center (NOC) to escalate unresolved issues, ensuring tickets contain all necessary information for swift action.
• Meet and exceed key performance indicators (KPIs) related to response times, resolution times, customer satisfaction and ticket management.
• Contribute to the continuous improvement of customer response protocols.
• Proactively identify opportunities for process improvements to enhance team efficiency and reduce repeat queries.
• Adhere to project schedules and communicate any foreseeable risks.

Qualifications:

• Matric certificate.
• Any related studies or a degree is advantageous.

Experience:

• Fluency in Somali (spoken and written) is required for this role.
• Experience in a call center environment or a similar role for1 yearor more.
• Previous collaboration with Network Operations Centers (NOC) is an advantage.
• Familiarity with markets similar to those ikeja servesand customer service experience in those marketsis a plus.
• Exceptional communication skills, with a strong customer-oriented mindset and problem-solving abilities.
• Ability to work independently and as part of a team.

Other requirements:

• Willingness to work the night shift.
• Must have own reliable transportation.

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit a resume outlining your experience and qualifications.

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.

Are you an experienced and dynamic professional fluent in Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience.

As a Customer Engagement Consultant, you’ll be the first point of contact for our customers, guiding them through their entire journey with ikeja - from sign-ups to managing their internet experience. This role is essential to ensuring our customers feel valued and supported at every step.

You’ll engage with customers across various channels, including calls, emails, WhatsApp (both calls and texts), in-app communication and social media. Your goal will be to create an outstanding customer experience by effectively managing and resolving their queries.

Key Responsibilities

• Respond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social media and phone.
• Quickly identify the nature of incoming queries and allocate them to the appropriate channels or address them using your expertise.
• Create and manage tickets for each customer interaction, ensuring accurate documentation of:
• The customer's query or complaint.
• Troubleshooting steps taken and the final resolution.
• Collaborate with the Network Operations Center (NOC) to escalate unresolved issues, ensuring tickets contain all necessary information for swift action.
• Meet and exceed key performance indicators (KPIs) related to response times, resolution times, customer satisfaction and ticket management.
• Contribute to the continuous improvement of customer response protocols.
• Proactively identify opportunities for process improvements to enhance team efficiency and reduce repeat queries.
• Adhere to project schedules and communicate any foreseeable risks.

Qualifications:

• Matric certificate.
• Any related studies or a degree is advantageous.

Experience:

• Fluency in Somali (spoken and written) is required for this role.
• Experience in a call center environment or a similar role for1 yearor more.
• Previous collaboration with Network Operations Centers (NOC) is an advantage.
• Familiarity with markets similar to those ikeja servesand customer service experience in those marketsis a plus.
• Exceptional communication skills, with a strong customer-oriented mindset and problem-solving abilities.
• Ability to work independently and as part of a team.

Other requirements:

• Willingness to work the night shift.
• Must have own reliable transportation.

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit a resume outlining your experience and qualifications.

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.

• Build and own a full customer communication strategy mapping who, when, and how we connect across email, SMS, WhatsApp, push, and more.
• Develop engagement frameworks that boost gift card redemption, membership usage, and average order value.
• Create segmentation and targeting strategies to onboard, retain, and reactivate customers.
• Partner with marketing, product, and data teams to deliver campaigns that convert.
• Monitor performance metrics from open rates to customer lifetime value and continuously optimise.
• Drive measurable growth in customer engagement and brand loyalty.

• 3+ years experience in CRM, lifecycle marketing, or customer engagement.
• Proven success in segmentation, retention, and conversion-driven campaigns.
• Experience in retail, e-commerce, or digital environments.
• Strong analytical mindset and ability to translate data into meaningful outcomes.
• Familiarity with engagement platforms and messaging tools (email, push, WhatsApp Business).
• Bonus: HTML/CSS skills or experience with emerging communication channels.