337 Employee Relations Manager jobs in South Africa

Get AI-powered advice on this job and more exclusive features.

GUEST RELATIONS MANAGER – LUXURY PROPERTY

CAPE TOWN

GREAT BASIC AND BENEFITS

Our customer:

Nestled between the iconic Table Mountain and the sparkling Atlantic Ocean, our client offers an unrivalled blend of world-class luxury, refined service, and authentic Cape Town charm. Guests enjoy elegantly appointed suites, fine dining that celebrates local flavours, curated experiences from wine country tours to coastal adventures, and a commitment to personalised hospitality that ensures every stay is unforgettable.

Job Description:

As Guest Relations Manager, you will ensure every guest experience is seamless and memorable — from personalised welcomes and tailored itineraries to curated dining and adventure recommendations — creating moments that reflect the hotel’s commitment to excellence.

• Welcome and assist guests, addressing inquiries and special requests
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with departments to deliver seamless service
• Develop guest loyalty programs and personalized guest experiences
• Monitor and analyse guest feedback to improve services

Experience Required:

• 3+ years’ experience as a Guest Relations Manager, preferably in hospitality
• Excellent communication, interpersonal, and problem-solving skills
• Strong attention to detail and service excellence
• Familiarity with CRM systems and hospitality operations

Benefits and Perks:

• Supportive work environment
• Provident fund
• Annual bonus

Click here to apply for this Guest Relations Manager role, which is being recruited by Zhane Frankson and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in leisure travel and luxury hospitality roles, and known for sourcing hard-to-find talent.

IMPORTANT

• If this role ticks your boxes and you’ve got the relevant experience, then click and apply
• If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now
• Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
• Please visit our website for our full privacy policy which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent etc.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management
• Industries Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at Ambitions Travel & Hospitality Recruitment by 2x

Get notified about new Guest Relations Manager jobs in Cape Town, Western Cape, South Africa .

Hout Bay, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

Parow, Western Cape, South Africa 4 months ago

Parow, Western Cape, South Africa 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more.

An exciting position of Employee Relations Manager exists in Santam. This role may be based at Head Office Tygervalley or Alice Lane Sandton and reports directly to the Head: Human Capital Delivery.

The role develops and directs implementation of plans, policies, and processes affecting employee relations within the Santam Group. The incumbent is accountable for advice and recommendations, as well as for the coordination and support of labour relationships, while promoting sound business labour relations for the Santam group. Furthermore, the role is required to ensure HC complies with regulations and plays an oversight role thereof.

Provide sound Employee Relations

• Provide a consultancy and advisory service to HC and Line managers on employee relations matters, including any aspect of employment law or policy that impacts the employment relationship
• Identify, communicate and mitigate legal, financial and reputational risk to Santam by ensuring fair outcomes
• Draft contracts, policies, procedures and practices aligned to labour legislation, court precedents, collective agreements as required
• Management of collective bargaining with the Union/s on behalf of the Company to ensure effective negotiation and consultation on employee relations matters
• Analysis of employee data to assess ER trends and reporting and providing feedback to the HR leadership and Santam Senior Management team
• Representing Santam at external dispute resolution forums (eg. CCMA) on individual and collective ER matters
• Ensure advice provided to HCBP team and line managers are in line with agreed SLA
• Facilitate the upskilling of HCBP’s and other key stakeholders on latest employee relations and legislative changes
• Communicate and implement the latest SA Labour legislation ensuring compliance by all stakeholders

Employee Relations Reporting

• Implement and maintain a comprehensive ER administration system
• Maintain an electronic library of all Santam employee relations cases for referral

Stakeholder Relations

• Build and maintain effective relationships with HCBP team, Santam management, trade union and external partners
• Ensure that stakeholders are supported in their communication, consultation and negotiations including managerial staff restructuring and redundancy processes
• Manage ad hoc projects that are aligned to the annual priorities and HR strategy

• Bachelor’s degree (HRM or Law)
• Post graduate degree in Human resources (Employee relations majors)
• Admitted attorney specialising in Employment Law
• Knowledge of all applicable labour legislation in South Africa
• At least 5 years’ experience related experience (including CCMA rules, processes and cases)
• Experience in engaging with key business and external partners across all levels (including senior levels)
• Ability to travel regularly

• Influencing and negotiation skills
• Strong co-ordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• Results orientated, pro-active and deadline driven
• High stress tolerance
• Strong quality and client service orientation
• Dealing with confidentiality
• Report writing skills
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion and problem-solving abilities
• Ability to work and make decisions independently
• Computer literate (Excel, Word and PowerPoint)

Being resilient - Contributing through others

Collaborates - Contributing through others

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

The Community Relations Manager will be responsible for driving growth and showcasing the premium care home services offered by Aria Healthcare. This is an exciting opportunity to join an award-winning, forward-thinking team and make a real difference in people's lives. The successful candidate will have a passion for delivering excellent customer experiences, a creative mindset, and enthusiasm for the sales landscape.

The Community Relations Manager will be responsible for building and maintaining strong relationships with the local community, healthcare professionals, and referral sources. They will promote the care home's services, generate new leads, and provide guidance to families on finding the ideal care solutions for their loved ones. The role requires a motivated, people-centric individual who can drive growth and contribute to the continued success of the organization.

Aria Healthcare is a challenger brand in the healthcare industry, known for providing exceptional service, compassionate care, and a strong community feel. The organization has recently been awarded the prestigious accolade of 'Care Group of the Year' and is heading into an exciting new stage of growth and development.

Community Relations Manager

Are you Looking for a sales role with a challenger brand who are making a difference to people’s lives?

At Dormy House, we offer more than just a job – we offer the chance to make a real difference in people’s lives while growing your career in an exciting, rewarding industry. Our care home is renowned for providing exceptional service, compassionate care, and an unbeatable community feel.

We’re seeking an energetic sales professional who aligns with our vision and is passionate about guiding families to the ideal care solutions for their loved ones. We need a motivated, people-centric expert to drive growth and showcase our premium care home services.

Following great achievements in our current sales team we are heading into an exciting new stage of growth and development. We are going from strength to strength having already been awarded the prestigious accoladeCare Group of the Yearin our first year this is an opportunity not to be missed if you see yourself as part of an award-winning, forward-thinking team.

You will be met with a supportive team of high impact sales experts, strategic thinkers, and client focused individuals. If you possess a passion for delivering excellent customer experiences, the drive for delivering results, a creative mindset and enthusiasm for the sales landscape, we want to connect with you!Your unique skills and talents could be the catalyst for our continued success – come and join our winning team, collaborate with us to shape the future of our industry, and become an integral part of our success story.

At Aria Care, we support an environment for excellence, transparency, and quality care, nurturing our colleagues to be the best version of themselves, providing you with the tools, opportunities and support to expand your professional and personal skills.

We offer flexible contracts, competitive rates of pay and the opportunity to join us on a fantastic journey doing what we do best – ‘Care From The Heart’.

Are you ready to make a difference?

• The ideal candidate will have a proven track record in sales, customer service, or a similar role, with a strong understanding of the healthcare or social care sector. Excellent communication, interpersonal, and problem-solving skills are essential, as is the ability to work collaboratively within a team.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About the Role

Are you a passionate storyteller and media strategist who thrives in a fast-paced environment? Apollo Gaming, a dynamic leader in the South African gaming and entertainment industry, is looking for an experienced Public Relations Manager to elevate our brand presence and drive powerful media narratives. If you have a flair for crafting compelling stories, building influential media relationships, and navigating both opportunities and challenges with ease, we want to hear from you!

Key Responsibilities

• Develop and execute innovative PR strategies aligned with Apollo Gaming’s business objectives.
• Write and distribute high-impact press releases, speeches, articles, and executive communications.
• Cultivate and maintain strong relationships with key media outlets, journalists, and influencers.
• Proactively identify opportunities for positive media exposure and thought leadership.
• Manage all media inquiries, interviews, press conferences, and public appearances.
• Lead crisis communication strategies and protect the brand's reputation during critical moments.
• Collaborate closely with marketing, digital, and leadership teams to ensure brand consistency across all communication channels.
• Produce engaging content for newsletters, blogs, social media, and internal communications.
• Monitor and analyze media coverage, providing actionable insights and regular performance reports.
• Organize and support high-profile events, promotional initiatives, and industry functions.

Requirements

• Bachelor’s degree in Public Relations, Communications, Journalism, or a related field.
• 5+ years of proven experience in a senior PR or communications role.
• Excellent written and verbal communication skills with a strong command of media-friendly language.
• Deep understanding of the local and national media landscape.
• Strong media relations network and proven success in securing positive media coverage.
• Ability to work independently, take initiative, and deliver under tight deadlines.
• Team player with excellent collaboration skills across departments.
• Familiarity with PR tools such as media monitoring software and press release distribution platforms.

Desirable Skills

• Expertise in crisis communications and issues management.
• Strong social media management and content creation capabilities.
• Experience planning and executing large-scale events.
• Graphic design and multimedia content creation skills (e.g., Canva, Adobe Creative Suite) are a plus.

Join to apply for the Client Relations Manager role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Client Relations Manager role at ExecutivePlacements.com - The JOB Portal

Get AI-powered advice on this job and more exclusive features.

Recruiter:

SDC Group (Pty) Ltd

Job Ref:



Date posted:

Friday, June 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

• Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
• Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
• Retain existing clients and drive new business growth.
  
  

• Leadership and Team Management
• Sales strategy and planning
• Sales performance and reporting
• Client Relations and Business Development
• Meeting and Project Management
• Client proposal
• Training & Development
• General Duties
  
  

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues
• Identifying, interviewing, and hiring new sales team members who meet the company's requirements
• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge
  
  

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
• Creating and implementing comprehensive sales plans that align with the company's overall business strategy
  
  

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts
  
  

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
• Developing and implementing strategies to generate new leads and opportunities
• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
• Managing communications between key clients and internal teams
• Coordinate with company operations so that the client’s expectations are met
• Develop initiatives to increase client satisfaction and retention
• Negotiating contracts with clients and establishing timeline of performance
  
  

• Coordinate diaries of the sales team and self
• Conclude meeting/s with new, potential and existing clients
• Understand the needs and requirements of all new and potential clients
• Presentation of current offer/s to all new and potential clients
• Agree on proposal terms:
• Number of learners
• Demographics
• Onsite or offsite solution
• Qualification
• Payment terms
• Start date
• Appointments for all renewals must be set on the basis listed below:
• For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above
• All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program
• All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program
• Act as the key interface between the client and all relevant departments
• Manage a client’s project/s from beginning to end
• Maintain and update client contact records
• Meeting all client needs and deliverables according to proposed timelines
  
  

• Complete a skills analysis for new/potential clients
• Draft and populate proposal as per the proposed terms discussed in the meeting
• Forward prepared proposal through to client with additional information required
• Follow up on the proposal after two (2) days, if the client has accepted or not
• If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:
• Tax Clearance
• Company Registration Documents
• Fixed Term Contract/s
• Letter of Delegation (if applicable)
• Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)
• The induction email content forwarded to all HOD’s, include:
• The signed proposal and supporting documents
• Demographics
• Qualification
• Contract dates
• Fixed Term Contract template
• Invoice terms
• Hosting of learner
• Payroll due date
• Workplace Health Plan (WHP)
  
  

• Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
• Continuously train and develop all the sales team and associates of the company
• Host a Skills Development Workshop annually
  
  

• Complete all tender applications for and behalf of the company
• Ensure all Service Level Agreements are completed, signed and stored
• Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
• Complete monthly payment schedules for finance department
• Complete Supplier & Enterprise Development Contracts and reconciliations for loans
• Complete Sales team commission recons monthly
• Assist clients with information required for their B-BBEE Audit
• Bi-weekly meetings with all HOD’s
  
  

• Able to multi-task, prioritize and manage time efficiently
• Goal-orientated, organised team player
• Encouraging to team/staff, able to mentor and lead
• Excellent verbal and written communication skills
• Have excellent people skills and intuitive to client’s business needs
• Highly self-motivated and self-directed
• Delivering Results and Meeting Client Expectations
• Knowledge and understanding of various legislation
• Problem solving skills
• Ability to function independently and under
  
  

• Computer Literacy, with emphasis on Excel skills
• Strong negotiation skills, with ability follow through on client contracts
• Proven results of delivering client solutions and meeting sales goals
• Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities
• Acquire a thorough knowledge and understanding of key client needs and requirements
  
  

• National Diploma in Sales and Marketing
• Business Administration
• Client Relationship Management
• Communications
  
  

• BCom Degree in business commerce, such as Sales and Marketing or Finance
• MDP B-BBEE
  
  

• 3/4 years relevant managerial experience, with at least 3 years at middle management level
• Proven track record of sales successes
• Proven track record of meeting targets and generating new business
  
  

• A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager
  
  

• Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience)
• Commission earned - paid monthly with salary package, dependant on monthly targets achieved
• Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Sales and Business Development
• Industries Advertising Services

Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x

Johannesburg Metropolitan Area 2 days ago

Johannesburg, Gauteng, South Africa $800.00-$,300.00 2 months ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 1 week ago

Germiston, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 month ago

Johannesburg, Gauteng, South Africa 3 days ago

Roodepoort, Gauteng, South Africa ZAR27,000.00-ZAR55,000.00 1 month ago

Johannesburg, Gauteng, South Africa 5 months ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 9 hours ago

Johannesburg, Gauteng, South Africa $80 .00- 1,300.00 1 month ago

Sandton, Gauteng, South Africa 6 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 month ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa $1 600.00- 1,800.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Matric
• 3 5 years experience in a similar role
• Tech-savvy, able to navigate and utilize various software programs effectively (e.g. Freshdesk, FinWise, Google Sheets)
• Proficiency in ticketing systems is required
• Strong leadership and communication skills with a hands-on approach to problem-solving
• Proven experience in customer relations or client services, preferably in financial services or collections
• Analytical mindset with the ability to interpret data and translate it into actionable insights
• Familiarity with reporting tools and systems

• The CR Manager is expected to demonstrate strong managerial capabilities by actively supervising and guiding staff within the department, ensuring productivity, accountability, and team cohesion
• Managing and monitoring all customer tickets to prevent overdue issues.
• Develop and implement standard operating procedures (SOPs) to minimise overdue and unresolved tickets
• Effectively structure upcoming payments and drive the conversion of unpaid at a high success rate
• closely monitoring verified strike dates to ensure timely collections and accurate payment tracking.
• Ensure that all team members are properly trained and continuously upskilled to meet performance standards
• Ensure that document collection is prioritized and executed efficiently
• Oversee the handling of cancellations with the objective of retaining clients
• Implement strategies and objection-handling techniques to minimize cancellations and maximize client retention rates
• Monitor and report daily call statistics to track individual and team performance, identify productivity trends, and address areas of concern promptly
• Conduct regular one-on-one sessions with department members
• Accurately calculate commission payments based on performance metrics, ensuring fairness, transparency, and alignment with company policies
• Analyse performance metrics from the previous day to identify trends and areas for improvement

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

· Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.

· Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.

· Retain existing clients and drive new business growth.

Key Outcomes

· Leadership and Team Management

· Sales strategy and planning

· Sales performance and reporting

· Client Relations and Business Development

· Meeting and Project Management

· Client proposal

· Training & Development

· General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues

• Identifying, interviewing, and hiring new sales team members who meet the company's requirements

• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals

• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team

• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads

• Creating and implementing comprehensive sales plans that align with the company's overall business strategy

Sales performance and reporting

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed

• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales

• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction

• Developing and implementing strategies to generate new leads and opportunities

• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts

• Managing communications between key clients and internal teams

• Coordinate with company operations so that the client’s expectations are met

• Develop initiatives to increase client satisfaction and retention

• Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

• Coordinate diaries of the sales team and self

• Conclude meeting/s with new, potential and existing clients

• Understand the needs and requirements of all new and potential clients

• Presentation of current offer/s to all new and potential clients

• Agree on proposal terms:

• Number of learners

• Demographics

• Onsite or offsite solution

• Qualification

• Payment terms

• Start date

• Appointments for all renewals must be set on the basis listed below:

• For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above

• All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program

• All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program

• Act as the key interface between the client and all relevant departments

• Manage a client’s project/s from beginning to end

• Maintain and update client contact records

• Meeting all client needs and deliverables according to proposed timelines

Client Proposal

• Complete a skills analysis for new/potential clients

• Draft and populate proposal as per the proposed terms discussed in the meeting

• Forward prepared proposal through to client with additional information required

• Follow up on the proposal after two (2) days, if the client has accepted or not

• If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:

• Tax Clearance

• Company Registration Documents

• Fixed Term Contract/s

• Letter of Delegation (if applicable)

• Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)

• The induction email content forwarded to all HOD’s, include:

• The signed proposal and supporting documents

• Demographics

• Qualification

• Contract dates

• Fixed Term Contract template

• Invoice terms

• Hosting of learner

• Payroll due date

• Workplace Health Plan (WHP)

Training & Development

· Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role

· Continuously train and develop all the sales team and associates of the company

· Host a Skills Development Workshop annually

General Duties

· Complete all tender applications for and behalf of the company

· Ensure all Service Level Agreements are completed, signed and stored

· Represent the organisation at sales and marketing conventions, trade exhibitions and other forums

· Complete monthly payment schedules for finance department

· Complete Supplier & Enterprise Development Contracts and reconciliations for loans

· Complete Sales team commission recons monthly

· Assist clients with information required for their B-BBEE Audit

· Bi-weekly meetings with all HOD’s

Job Specific Requirements

Competencies (Knowledge, skills and attributes)

Competency / Performance Drivers

Technical / Professional Expertise

• Able to multi-task, prioritize and manage time efficiently

• Goal-orientated, organised team player

• Encouraging to team/staff, able to mentor and lead

• Excellent verbal and written communication skills

• Have excellent people skills and intuitive to client’s business needs

• Highly self-motivated and self-directed

• Delivering Results and Meeting Client Expectations

• Knowledge and understanding of various legislation

• Problem solving skills

• Ability to function independently and under

pressure and commit to deadlines

• Computer Literacy, with emphasis on Excel skills

• Strong negotiation skills, with ability follow through on client contracts

• Proven results of delivering client solutions and meeting sales goals

• Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities

• Acquire a thorough knowledge and understanding of key client needs and requirements

Qualifications

Minimum

· National Diploma in Sales and Marketing

· Business Administration

· Client Relationship Management

· Communications

Ideal

• BCom Degree in business commerce, such as Sales and Marketing or Finance

• MDP B-BBEE

Experience

Minimum

• 3/4 years relevant managerial experience, with at least 3 years at middle management level

• Proven track record of sales successes

• Proven track record of meeting targets and generating new business

Ideal

• A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager

Remuneration

· Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience)

· Commission earned - paid monthly with salary package, dependant on monthly targets achieved

· Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded

Disclaimer

The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more.

An exciting position of Employee Relations Manager exists in Santam. This role may be based at Head Office Tygervalley or Alice Lane Sandton and reports directly to the Head: Human Capital Delivery.

The role develops and directs implementation of plans, policies, and processes affecting employee relations within the Santam Group. The incumbent is accountable for advice and recommendations, as well as for the coordination and support of labour relationships, while promoting sound business labour relations for the Santam group. Furthermore, the role is required to ensure HC complies with regulations and plays an oversight role thereof.

Provide sound Employee Relations

• Provide a consultancy and advisory service to HC and Line managers on employee relations matters, including any aspect of employment law or policy that impacts the employment relationship
• Identify, communicate and mitigate legal, financial and reputational risk to Santam by ensuring fair outcomes
• Draft contracts, policies, procedures and practices aligned to labour legislation, court precedents, collective agreements as required
• Management of collective bargaining with the Union/s on behalf of the Company to ensure effective negotiation and consultation on employee relations matters
• Analysis of employee data to assess ER trends and reporting and providing feedback to the HR leadership and Santam Senior Management team
• Representing Santam at external dispute resolution forums (eg. CCMA) on individual and collective ER matters
• Ensure advice provided to HCBP team and line managers are in line with agreed SLA
• Facilitate the upskilling of HCBP’s and other key stakeholders on latest employee relations and legislative changes
• Communicate and implement the latest SA Labour legislation ensuring compliance by all stakeholders

Employee Relations Reporting

• Implement and maintain a comprehensive ER administration system
• Maintain an electronic library of all Santam employee relations cases for referral

Stakeholder Relations

• Build and maintain effective relationships with HCBP team, Santam management, trade union and external partners
• Ensure that stakeholders are supported in their communication, consultation and negotiations including managerial staff restructuring and redundancy processes
• Manage ad hoc projects that are aligned to the annual priorities and HR strategy

• Bachelor’s degree (HRM or Law)
• Post graduate degree in Human resources (Employee relations majors)
• Admitted attorney specialising in Employment Law
• Knowledge of all applicable labour legislation in South Africa
• At least 5 years’ experience related experience (including CCMA rules, processes and cases)
• Experience in engaging with key business and external partners across all levels (including senior levels)
• Ability to travel regularly

• Influencing and negotiation skills
• Strong co-ordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• Results orientated, pro-active and deadline driven
• High stress tolerance
• Strong quality and client service orientation
• Dealing with confidentiality
• Report writing skills
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion and problem-solving abilities
• Ability to work and make decisions independently
• Computer literate (Excel, Word and PowerPoint)

Being resilient - Contributing through others

Collaborates - Contributing through others

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.