1,007 Employee Relations Manager jobs in South Africa

Human Resources/Industrial Relations Manager Standerton

Standerton, Mpumalanga R900000 - R1200000 Y JOBS4ALL

Posted today

Job Viewed

Tap Again To Close

Job Description

Industrial & Employee Relations

Develop, implement, and maintain IR, ER, and HR operating procedures across the site.

Manage grievances, disputes, and disciplinary processes in line with legislation and company policies.

Provide guidance and advice to management on all employee relations and conflict matters.

Ensure strike readiness and contingency plans are up to date.

Engage with employee representatives and unions to resolve conflicts and negotiate agreements.

Represent the company at CCMA or Labour Court proceedings when required.

Human Resources Management

Develop and maintain HR policies, procedures, and handbooks in compliance with South African law.

Support recruitment, onboarding, and induction processes to ensure alignment with company values and compliance protocols.

Provide monthly payroll input and assist in HR reporting requirements, including ED-related reports.

Maintain accurate HR administration, including employee records and filing systems.

Support management with performance management, disciplinary processes, and hearings.

Organizational Development

Promote effective communication and cooperation across departments.

Drive initiatives that enhance employee engagement, workplace harmony, and productivity.

Assist in capacity-building by guiding managers and employees on HR/IR best practices.

Contribute to the effective functioning of the Enterprise Development (ED) office.

Minimum Requirements:

Minimum 5 years' experience in an HR/IR function

Strong understanding of South African labour legislation (BCEA, LRA, EE, SDL, POPI)

Experience with HR/IR compliance in large-scale construction or energy projects (advantageous)

Qualifications

Matric (essential)

Diploma, bachelor's degree, or equivalent qualification in Human Resources, Industrial Relations, or related field

Core Competencies:

Competencies & Skills

Strong knowledge of South African labour laws and HR compliance

Excellent communication, negotiation, and conflict resolution skills

Ability to build and maintain positive working relationships across all levels

Strong organizational, administrative, and reporting skills

Resilient, adaptable, and solutions-driven mindset

Between 5 - 7 Years

This advertiser has chosen not to accept applicants from your region.

Human Resources / Industrial Relations Manager Standerton (Chinese Speaking a must)

Standerton, Mpumalanga Jobs 4 All

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Human Resources / Industrial Relations Manager

Standerton (Chinese Speaking a must)

Job Purpose

The Human Resources / Industrial Relations Manager will play a critical role in supporting senior management and ensuring a positive, compliant, and productive working environment across the solar PV plant sites. This role is responsible for fostering sound employee relations, driving HR compliance, and promoting effective communication between management, employees, and unions.

Key Responsibilities Industrial & Employee Relations
  • Develop, implement, and maintain IR, ER, and HR operating procedures across the site.
  • Manage grievances, disputes, and disciplinary processes in line with legislation and company policies.
  • Provide guidance and advice to management on all employee relations and conflict matters.
  • Ensure strike readiness and contingency plans are up to date.
  • Engage with employee representatives and unions to resolve conflicts and negotiate agreements.
  • Represent the company at CCMA or Labour Court proceedings when required.
Human Resources Management
  • Develop and maintain HR policies, procedures, and handbooks in compliance with South African law.
  • Support recruitment, onboarding, and induction processes to ensure alignment with company values and compliance protocols.
  • Provide monthly payroll input and assist in HR reporting requirements, including ED-related reports.
  • Maintain accurate HR administration, including employee records and filing systems.
  • Support management with performance management, disciplinary processes, and hearings.
Organizational Development
  • Promote effective communication and cooperation across departments.
  • Drive initiatives that enhance employee engagement, workplace harmony, and productivity.
  • Assist in capacity-building by guiding managers and employees on HR / IR best practices.
  • Contribute to the effective functioning of the Enterprise Development (ED) office.
Minimum Requirements
  • Minimum 5 years’ experience in an HR / IR function
  • Strong understanding of South African labour legislation (BCEA, LRA, EE, SDL, POPI)
  • Experience with HR / IR compliance in large-scale construction or energy projects (advantageous)
Qualifications
  • Matric (essential)
  • Diploma, bachelor’s degree, or equivalent qualification in Human Resources, Industrial Relations, or related field
Core Competencies
  • Strong knowledge of South African labour laws and HR compliance
  • Excellent communication, negotiation, and conflict resolution skills
  • Ability to build and maintain positive working relationships across all levels
  • Strong organizational, administrative, and reporting skills
  • Resilient, adaptable, and solutions-driven mindset

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Human Resources/Industrial Relations Manager Standerton (Chinese Speaking a must)

Standerton, Mpumalanga Jobs 4 All

Posted 17 days ago

Job Viewed

Tap Again To Close

Job Description

Job Purpose:
The Human Resources / Industrial Relations Manager will play a critical role in supporting senior management and ensuring a positive, compliant, and productive working environment across the solar PV plant sites. This role is responsible for fostering sound employee relations, driving HR compliance, and promoting effective communication between management, employees, and unions.

Key Responsibilities:
Industrial & Employee Relations
· Develop, implement, and maintain IR, ER, and HR operating procedures across the site.
· Manage grievances, disputes, and disciplinary processes in line with legislation and company policies.
· Provide guidance and advice to management on all employee relations and conflict matters.
· Ensure strike readiness and contingency plans are up to date.
· Engage with employee representatives and unions to resolve conflicts and negotiate agreements.
· Represent the company at CCMA or Labour Court proceedings when required.

Human Resources Management
· Develop and maintain HR policies, procedures, and handbooks in compliance with South African law.
· Support recruitment, onboarding, and induction processes to ensure alignment with company values and compliance protocols.
· Provide monthly payroll input and assist in HR reporting requirements, including ED-related reports.
· Maintain accurate HR administration, including employee records and filing systems.
· Support management with performance management, disciplinary processes, and hearings.

Organizational Development
· Promote effective communication and cooperation across departments.
· Drive initiatives that enhance employee engagement, workplace harmony, and productivity.
· Assist in capacity-building by guiding managers and employees on HR/IR best practices.
· Contribute to the effective functioning of the Enterprise Development (ED) office.


Minimum Requirements:
· Minimum 5 years experience in an HR/IR function
· Strong understanding of South African labour legislation (BCEA, LRA, EE, SDL, POPI)
· Experience with HR/IR compliance in large-scale construction or energy projects (advantageous)
Qualifications · Matric (essential)
· Diploma, bachelors degree, or equivalent qualification in Human Resources, Industrial Relations, or related field


Core Competencies:
· Competencies & Skills
· Strong knowledge of South African labour laws and HR compliance
· Excellent communication, negotiation, and conflict resolution skills
· Ability to build and maintain positive working relationships across all levels
· Strong organizational, administrative, and reporting skills
· Resilient, adaptable, and solutions-driven mindset
This advertiser has chosen not to accept applicants from your region.

Customer Relations Manager

Cape Town, Western Cape Servest SA

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Job title : Customer Relations Manager

Job Location : Western Cape, Cape Town

Deadline : October 31, 2025

Quick Recommended Links

  • Jobs by Location
  • Job by industries
Job Context
  • Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CUSTOMER RELATIONS MANAGER to join a team based at our Cape Town Offices. This role reports directly to Managing Executive, in the Cleaning Business Unit.
Minimum Requirements
  • Matric
  • Diploma in business management or equivalent
  • Minimum of 5 years’ relevant experience in customer relationship management in Contract Cleaning or related service industry
  • At least 2 years managing a team of customer relationship managers
  • Strong business acumen (numerically strong)
  • Good project management Skills
  • Own Vehicle and valid driver’s licence
  • Display exceptionally high service and quality standards
  • An innovative approach to problem-solving and strong analytical skills
  • Advanced Microsoft skills must be competent in Microsoft Word, Excel, PowerPoint and Outlook
Duties & Responsibilities
  • Manage Top 20 existing customers relationships within SLA
  • Timeously attend to notifications of termination and make every effort to retain the customer
  • Work with Sales on re-bidding on existing customers to retain
  • Negotiating and implementing price increases for top 20 customers nationally
  • Analyse profitability of key customers and manage those relationships within the SLA
  • Debtors management of top 20 customers, together with the Regional Manager engage with customer to resolve account queries
  • Identify and work with Sales to develop all sales opportunities in existing customer base
  • Cross BU engagement and collaboration within the Servest eco system
  • Build and manage a team of Customer Relationship consultants to deliver the retention strategy through them
  • Team skills development and support
  • Customer Service jobs

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Public Relations Manager

Cape Town, Western Cape Energy Capital & Power

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Overview

We are seeking a strategic and proactive Public Relations (PR) Manager to join our growing team. This newly created role is integral to enhancing ECP’s brand reputation and visibility across our portfolio of events, publications and services. The PR Manager will be responsible for developing and executing public relations strategies that align with ECP’s goals, build strong media relationships across the energy, mining and mainstream sectors, and deliver measurable results in terms of coverage and engagement.

Responsibilities Strategic PR Planning
  • Collaborate with the Marketing Director, Project Directors, Commercial Director and Managing Editor to design and implement PR strategies tailored to events, publications and services objectives, target audience, and messaging.
  • Develop messaging frameworks and timelines aligned with key campaign milestones.
Media Relations
  • Build, maintain, and nurture relationships with global energy and mining industry media, international press, and local outlets in key markets.
  • Proactively pitch stories, announcements, and interviews to relevant journalists and media outlets.
  • Ensure ECP receives consistent, high-quality coverage in targeted media platforms before, during, and after each event.
Content Development and Distribution
  • Draft and distribute press releases, media advisories, and executive quotes for announcements, partnerships, and speaker confirmations.
  • Tailor communications to fit different platforms and target audiences (trade, business, mainstream).
  • Work with Managing Editor to align content and messaging.
Media Engagement and Management
  • Maintain and regularly update the ECP media contact database.
  • Handle media invitations and accreditation processes for each event.
  • Coordinate media interviews with clients, speakers and senior leadership onsite.
  • Coordinate press briefing sessions pre-event and onsite.
  • Manage the media center and press operations at events, ensuring smooth operations and journalist satisfaction.
Local PR & Agency Management
  • Engage with appointed local PR and communications agencies in local markets.
  • Brief and manage local PR agencies to ensure alignment with global messaging and objectives.
  • Oversee the delivery of services by partner agencies and ensure accountability on agreed KPIs and timelines.
Media Partnerships
  • Support the negotiation and execution of media partnership agreements with key outlets.
  • Coordinate deliverables with partners and ensure visibility of media partners before and during events.
Crisis Communication
  • Develop and maintain crisis communication plans, in coordination with senior leadership.
Reporting and Analysis
  • Track media coverage and compile post-event PR reports detailing reach, sentiment, placements, and ROI.
  • Provide strategic recommendations for improvement based on performance analysis.
Qualifications
  • Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
  • 5+ years of proven PR experience, ideally within the energy sector.
  • Ability to travel internationally on a regular basis.
  • Strong network of media contacts, particularly in energy, mining, business, and international media.
  • Exceptional writing, editing, and verbal communication skills.
  • Ability to manage multiple projects, stakeholders, and tight deadlines.
  • Experience working onsite at events and coordinating media activities.
  • Proficiency in media monitoring and PR software.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Industrial Relations Manager

Johannesburg, Gauteng Ideal Candidates

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Regional Industrial Relations Manager

Urgently required for national corporate company based in Sandton

Manage industrial relations processes and disputes in compliance with policies and processes and take appropriate action where necessary.

Establish training needs and arranges appropriate fulfilment thereof.

Implement steps to building relationships through positive communications and reliable, accurate administration.

Lead and facilitate formal communications, consultations, and meetings with stakeholders.

Ensure timely and accurate submission of reports and documentation to relevant bodies in relation to CCMA and Labour Court proceedings.

Actively participate in employment equity matters.

Proactively mitigate against risks.

Operate effectively both independently and collaboratively to maintain and deliver high-quality standards.

Essential pre-requisites

Matric (NQF 4), relevant recognised tertiary qualification (NQF 5) (LLB / HR / IR) and at least five years relevant experience in a similar position

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Relations Manager

Johannesburg, Gauteng SDC Group (Pty) Ltd

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description : Client Relations Manager REPORTS TO : Head of Operations OCCUPATIONAL LEVEL : Middle Management FUNCTIONAL AREA : SDC Skills Sales COMPANY : The Skills Development Corporation (Pty) Ltd LOCATION : 24 Achter Road, Paulshof, Sandton, Key Role Purpose

  • Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
  • Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
  • Retain existing clients and drive new business growth.

Key Outcomes

  • Leadership and Team Management
  • Sales strategy and planning
  • Sales performance and reporting
  • Client Relations and Business Development
  • Meeting and Project Management
  • Training & Development
  • General Duties Role Requirement Essence of the role / Key Accountabilities Key Activities Leadership and Team Management Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues Identifying, interviewing, and hiring new sales team members who meet the company's requirements Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge Sales strategy and planning Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads Creating and implementing comprehensive sales plans that align with the company's overall business strategy Sales performance and reporting Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction Developing and implementing strategies to generate new leads and opportunities Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts Managing communications between key clients and internal teams Coordinate with company operations so that the client's expectations are met Develop initiatives to increase client satisfaction and retention Negotiating contracts with clients and establishing timeline of performance Meeting and Project Management Coordinate diaries of the sales team and self Conclude meeting / s with new, potential and existing clients Understand the needs and requirements of all new and potential clients Presentation of current offer / s to all new and potential clients Agree on proposal terms : Number of learners Demographics Onsite or offsite solution Qualification Payment terms Start date Appointments for all renewals must be set on the basis listed below : For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients' current program All renewal documentation must be completed no later than one month before the completion of the clients' current program Act as the key interface between the client and all relevant departments Manage a client's project / s from beginning to end Maintain and update client contact records Meeting all client needs and deliverables according to proposed timelines Client Proposal Complete a skills analysis for new / potential clients Draft and populate proposal as per the proposed terms discussed in the meeting Forward prepared proposal through to client with additional information required Follow up on the proposal after two days, if the client has accepted or not If the proposal is accepted, receive the signed proposal from the client, with the supporting documents : Tax Clearance Company Registration Documents Fixed Term Contract / s Letter of Delegation (if applicable) Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison) The induction email content forwarded to all HOD's, include : The signed proposal and supporting documents Demographics Qualification Contract dates Fixed Term Contract template Invoice terms Hosting of learner Payroll due date Workplace Health Plan (WHP) Training & Development
  • Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
  • Continuously train and develop all the sales team and associates of the company
  • Host a Skills Development Workshop annually General Duties
  • Complete all tender applications for and behalf of the company
  • Ensure all Service Level Agreements are completed, signed and stored
  • Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
  • Complete monthly payment schedules for finance department
  • Complete Supplier & Enterprise Development Contracts and reconciliations for loans
  • Complete Sales team commission recons monthly
  • Assist clients with information required for their B-BBEE Audit
  • Bi-weekly meetings with all HOD's Job Specific Requirements Competencies (Knowledge, skills and attributes) Competency / Performance Drivers Technical / Professional Expertise Able to multi-task, prioritize and manage time efficiently Goal-orientated, organised team player Encouraging to team / staff, able to mentor and lead Excellent verbal and written communication skills Have excellent people skills and intuitive to client's business needs Highly self-motivated and self-directed Delivering Results and Meeting Client Expectations Knowledge and understanding of various legislation Problem solving skills Ability to function independently and under pressure and commit to deadlines Computer Literacy, with emphasis on Excel skills Strong negotiation skills, with ability follow through on client contracts Proven results of delivering client solutions and meeting sales goals Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities Acquire a thorough knowledge and understanding of key client needs and requirements Qualifications Minimum
  • National Diploma in Sales and Marketing
  • Business Administration
  • Client Relationship Management
  • Communications Ideal BCom Degree in business commerce, such as Sales and Marketing or Finance MDP B-BBEE Experience Minimum 3 / 4 years relevant managerial experience, with at least 3 years at middle management level Proven track record of sales successes Proven track record of meeting targets and generating new business Ideal
  • A minimum of 5 years' experience, at senior management level with full competence as a Client Relations Manager / Sales Manager Remuneration
  • Basic Salary – R35 ,00 to R50 ,00 (negotiable dependant on experience)
  • Commission earned - paid monthly with salary package, dependant on monthly targets achieved
  • Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded Disclaimer The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role.

It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Employee relations manager Jobs in South Africa !

Customer Relations Manager

Johannesburg, Gauteng Jenrecruitment

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Relations Manager requiredin Johannesburg.

Our Wealth practice is seeking a Customer Relations Manager (CRM) to join our professional team. The CRM will be responsible for managing and servicing our existing client base, ensuring that they receive outstanding support across accounting, tax, and advisory matters, while also assisting with financial planning and investment-related services.

This role is ideal for a candidate with strong relationship management skills who is either qualified or working towards their CFP / CFA designation and is eager to build long-term client relationships within a professional practice environment.

Salary: R20 000 – R30 000 per month.

Key Responsibilities:

  • Serve as the primary relationship manager for an allocated portfolio of clients.
  • Coordinate between clients and the firm’s accounting, tax, and advisory teams to ensure timely service delivery.
  • Provide support with client onboarding, compliance documentation, and reporting.
  • Engage with clients on financial planning, wealth, and investment matters under the guidance of senior professionals.
  • Maintain accurate records of client interactions and ensure regulatory compliance.
  • Assist with client reviews, preparation of reports, and follow-ups after meetings.
  • Identify opportunities to add value and strengthen client relationships.

Minimum Requirements:

  • NQF Level 6 or 7 qualification in Accounting, Finance, or related field.
  • Currently studying towards or holding a CFP (Certified Financial Planner) or CFA (Chartered Financial Analyst) designation.
  • Strong communication and relationship management skills.
  • Excellent organizational skills with attention to compliance and deadlines.
  • Ability to manage multiple clients in a structured, professional manner.

Desired Attributes:

  • Professional, ethical, and client-focused mindset.
  • Solid understanding of accounting/tax processes with exposure to financial planning concepts.
  • Analytical and problem-solving abilities.
  • Proactive, adaptable, and detail oriented.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Public Relations Manager

Gauteng, Gauteng Blueion Support Services

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

About the Role

Are you a passionate storyteller and media strategist who thrives in a fast-paced environment? Apollo Gaming, a dynamic leader in the South African gaming and entertainment industry, is looking for an experienced Public Relations Manager to elevate our brand presence and drive powerful media narratives. If you have a flair for crafting compelling stories, building influential media relationships, and navigating both opportunities and challenges with ease, we want to hear from you!

Key Responsibilities

  • Develop and execute innovative PR strategies aligned with Apollo Gaming’s business objectives.
  • Write and distribute high-impact press releases, speeches, articles, and executive communications.
  • Cultivate and maintain strong relationships with key media outlets, journalists, and influencers.
  • Proactively identify opportunities for positive media exposure and thought leadership.
  • Manage all media inquiries, interviews, press conferences, and public appearances.
  • Lead crisis communication strategies and protect the brand's reputation during critical moments.
  • Collaborate closely with marketing, digital, and leadership teams to ensure brand consistency across all communication channels.
  • Produce engaging content for newsletters, blogs, social media, and internal communications.
  • Monitor and analyze media coverage, providing actionable insights and regular performance reports.
  • Organize and support high-profile events, promotional initiatives, and industry functions.

Requirements

  • Bachelor’s degree in Public Relations, Communications, Journalism, or a related field.
  • 5+ years of proven experience in a senior PR or communications role.
  • Excellent written and verbal communication skills with a strong command of media-friendly language.
  • Deep understanding of the local and national media landscape.
  • Strong media relations network and proven success in securing positive media coverage.
  • Ability to work independently, take initiative, and deliver under tight deadlines.
  • Team player with excellent collaboration skills across departments.
  • Familiarity with PR tools such as media monitoring software and press release distribution platforms.

Desirable Skills

  • Expertise in crisis communications and issues management.
  • Strong social media management and content creation capabilities.
  • Experience planning and executing large-scale events.
  • Graphic design and multimedia content creation skills (e.g., Canva, Adobe Creative Suite) are a plus.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Relations Manager

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Client Relations Manager role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Client Relations Manager role at ExecutivePlacements.com - The JOB Portal

Get AI-powered advice on this job and more exclusive features.

Recruiter:

SDC Group (Pty) Ltd

Job Ref:



Date posted:

Friday, June 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

  • Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
  • Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
  • Retain existing clients and drive new business growth.

Key Outcomes

  • Leadership and Team Management
  • Sales strategy and planning
  • Sales performance and reporting
  • Client Relations and Business Development
  • Meeting and Project Management
  • Client proposal
  • Training & Development
  • General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

  • Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues
  • Identifying, interviewing, and hiring new sales team members who meet the company's requirements
  • Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

  • Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
  • Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
  • Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
  • Creating and implementing comprehensive sales plans that align with the company's overall business strategy

Sales performance and reporting

  • Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
  • Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
  • Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

  • Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
  • Developing and implementing strategies to generate new leads and opportunities
  • Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
  • Managing communications between key clients and internal teams
  • Coordinate with company operations so that the client’s expectations are met
  • Develop initiatives to increase client satisfaction and retention
  • Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

  • Coordinate diaries of the sales team and self
  • Conclude meeting/s with new, potential and existing clients
  • Understand the needs and requirements of all new and potential clients
  • Presentation of current offer/s to all new and potential clients
  • Agree on proposal terms:
  • Number of learners
  • Demographics
  • Onsite or offsite solution
  • Qualification
  • Payment terms
  • Start date
  • Appointments for all renewals must be set on the basis listed below:
  • For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above
  • All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program
  • All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program
  • Act as the key interface between the client and all relevant departments
  • Manage a client’s project/s from beginning to end
  • Maintain and update client contact records
  • Meeting all client needs and deliverables according to proposed timelines

Client Proposal

  • Complete a skills analysis for new/potential clients
  • Draft and populate proposal as per the proposed terms discussed in the meeting
  • Forward prepared proposal through to client with additional information required
  • Follow up on the proposal after two (2) days, if the client has accepted or not
  • If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:
  • Tax Clearance
  • Company Registration Documents
  • Fixed Term Contract/s
  • Letter of Delegation (if applicable)
  • Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)
  • The induction email content forwarded to all HOD’s, include:
  • The signed proposal and supporting documents
  • Demographics
  • Qualification
  • Contract dates
  • Fixed Term Contract template
  • Invoice terms
  • Hosting of learner
  • Payroll due date
  • Workplace Health Plan (WHP)

Training & Development

  • Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
  • Continuously train and develop all the sales team and associates of the company
  • Host a Skills Development Workshop annually

General Duties

  • Complete all tender applications for and behalf of the company
  • Ensure all Service Level Agreements are completed, signed and stored
  • Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
  • Complete monthly payment schedules for finance department
  • Complete Supplier & Enterprise Development Contracts and reconciliations for loans
  • Complete Sales team commission recons monthly
  • Assist clients with information required for their B-BBEE Audit
  • Bi-weekly meetings with all HOD’s

Job Specific Requirements

Competencies (Knowledge, skills and attributes)

Competency / Performance Drivers

Technical / Professional Expertise

  • Able to multi-task, prioritize and manage time efficiently
  • Goal-orientated, organised team player
  • Encouraging to team/staff, able to mentor and lead
  • Excellent verbal and written communication skills
  • Have excellent people skills and intuitive to client’s business needs
  • Highly self-motivated and self-directed
  • Delivering Results and Meeting Client Expectations
  • Knowledge and understanding of various legislation
  • Problem solving skills
  • Ability to function independently and under

pressure and commit to deadlines

  • Computer Literacy, with emphasis on Excel skills
  • Strong negotiation skills, with ability follow through on client contracts
  • Proven results of delivering client solutions and meeting sales goals
  • Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities
  • Acquire a thorough knowledge and understanding of key client needs and requirements

Qualifications

Minimum

  • National Diploma in Sales and Marketing
  • Business Administration
  • Client Relationship Management
  • Communications

Ideal

  • BCom Degree in business commerce, such as Sales and Marketing or Finance
  • MDP B-BBEE

Experience

Minimum

  • 3/4 years relevant managerial experience, with at least 3 years at middle management level
  • Proven track record of sales successes
  • Proven track record of meeting targets and generating new business

Ideal

  • A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager

Remuneration

  • Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience)
  • Commission earned - paid monthly with salary package, dependant on monthly targets achieved
  • Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded

Disclaimer

The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.



Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Contract
Job function
  • Job function Sales and Business Development
  • Industries Advertising Services

Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x

Sign in to set job alerts for “Client Relationship Manager” roles. Outbound Relationship Manager(Customer Service)

Johannesburg Metropolitan Area 2 days ago

Outbound Relationship Manager - Betway Premium Client Success Manager (Podcast Company)

Johannesburg, Gauteng, South Africa $800.00-$,300.00 2 months ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 1 week ago

Germiston, Gauteng, South Africa 2 weeks ago

Regional Sales Manager (Bedfordview, Midrand and Pretoria campuses)

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 month ago

Business Development Manager â Pharma Freight Solutions

Johannesburg, Gauteng, South Africa 3 days ago

Roodepoort, Gauteng, South Africa ZAR27,000.00-ZAR55,000.00 1 month ago

Johannesburg, Gauteng, South Africa 5 months ago

Johannesburg, Gauteng, South Africa 3 days ago

Client Relationship Manager - Escalations (Healthy Company)

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 9 hours ago

Senior Manager – Merchant Services and Acquiring, Account Executive

Johannesburg, Gauteng, South Africa $80 .00- 1,300.00 1 month ago

Account Manager Rotary, Aftermarket and Sales

Sandton, Gauteng, South Africa 6 days ago

Account Manager Rotary, Aftermarket and Sales

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Customer Success Manager (Podcast Company)

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 month ago

Senior Customer Success Manager (Podcasts)

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Business Development Key Account Manager PAM 15506 - Business Development Manager (Security) – Johannesburg

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 6 days ago

Business Development Manager - 0603 - Johannesburg , South Africa

Johannesburg, Gauteng, South Africa $1 600.00- 1,800.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Employee Relations Manager Jobs