202 Customer Service jobs in South Africa

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Accountable for the operation of own work area or as a member of a team, ensuring quality, standards, and outputs within defined work routines and policies.

Job Purpose

To ensure maximum stakeholder and customer satisfaction by managing orders, lead times, and delivery windows.

Key Accountabilities and Outputs

Enhanced customer service

• Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package)
• Continuous communication with SD Planning to calibrate master data to meet customers' changing needs
• Feedback on all customer comments, queries, and suggestions to improve service levels
• Responsible for new customer onboarding, including customer induction
• Order capture via customer calls (telesales) to support Telesales goals and free up sales representative time for value-added activities

Load plan execution

• Maintain good customer relations by consistently delivering on promises
• Manage daily delivery queries or complaints related to customers

Delivery productivity

• Identify and quantify opportunities to convert customers to more cost-effective delivery modes
• Optimize existing delivery modes
• Verify master data for accuracy

Adherence to Food Safety Requirements

• Commitment to The Beverage Company’s Food Safety policy and objectives
• Understand and implement all food safety requirements
• Adhere to and enforce Food Safety Policies, SOPs, and PRPs
• Comply with PPE requirements, including jewelry policy
• Follow personal hygiene standards as per the organisation's code of practice
• Participate actively in all training and competency testing
• Practice regular hand washing and sanitising
• Prevent cross-contamination; no allergens allowed in manufacturing areas
• Report any food safety risks to relevant personnel such as the Team Leader or Food Safety staff

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The main purpose of the job is to oversee and manage the in and outbound flow of goods to and from the Regional Distribution Centre (RDC), which includes Central warehouse activities and all related service providers for all Business Area’s (BA’s). This function complement’s the entire interface between the RDC, BA’s, Dealers and Central Warehouses on urgently required parts.

Reporting: Customer Service Centre Manager.

Job Objectives

• To ensure and manage good Customer relations.
• Serve as the first point of contact for dealers via support mailboxes, telephone, and Argus on dealer queries.
• Interface with and respond to all dealer queries in a timely and professional manner.
• Follow up on all dealer and supplier discrepancies, including credit notes and processing issues.
• Analyze and act on inbound lead time follow-ups, coordinate with Customs & Freight Controller for Estimate Time of Arrival (ETAs).
• Liaise with Vehicle off Road (VOR) Procurers/Helpdesks for VOR orders and manage order Class 1 and 2 Back Orders with the central warehouse.
• To follow up with Warehouse on all orders, collections, delivery issues, nil picks, delays, discrepancies and Transport delays etc.
• Ensure timeous placement of orders to meet central warehouse deadlines.
• Monitor and report on service provider performance against SOPs.
• Follow up and support dealer discrepancies (Processing, lead times, credit notes and outstanding discrepancies)
• Coordinate and handle order entries and special demand orders (unnumbered routines, chassis-unique items).
• Contribute to continuous improvement initiatives within the Customer Service Centre.
• Ensure continuity of daily operations when acting as back-up within the Customer Service Centre.
• Coordinate and communicate with internal departments to resolve cross-functional queries.
• Evaluate dealer survey results and follow up on feedback to enhance service delivery.
• Manage BA and Dealer ETA reports, ensuring accuracy and follow-through.
• Handle dealer returns, core returns, and buybacks efficiently.
• Quote and process cab orders accurately.
• Communicate supplier rejections and coordinate returns or corrective actions.
• Maintain and improve customer relations through continuous improvement, solution-oriented support, activities and initiatives using the Volvo Performance System (VPS) methodology.
• Manage In and Outbound Costs.
• VOR Validations and reporting.
  
  

• Matric / Grade 12.
• 2-5 years in the commercial vehicle industry.
  
  

• Administrative skills.
• Computer skills.
• Time management.
• Negotiation skills.
• Verbal and written communication.
• Attention to detail.
• Argus, POL, IMS/Mainframe, VF05, SOI.
• Problem-solving abilities.
• Personal drive to improve.
  
  

• Relating and Networking.
• Delivering Results and Meeting Customer Expectations.
• Deciding and Initiating Action.
• Planning and Organizing.
• Following Instructions and Procedures.
  
  

Serco Limited

Location: NorthLink Ferries, Stromness and Kirkwall

Working Hours: Full Time, 35 hours per week, shift pattern

Salary: £26,928 + Excellent Corporate Benefits Package

Apprenticeship Qualification: SCQF Level 5-6

Expected Duration: 24 months FTC with 3 months probationary period

We have a great opportunity for a Customer Service Apprentice to join our team at NorthLink Ferries. Working in our busy Contact Centre, at Stromness and Hatston ports, and the Kirkwall office, you’ll be part of our Customer Service team dedicated to providing excellent first contact and high-quality service to customers via telephone, face-to-face, email, and LiveChat. Your duties will include administrative tasks within one of Transport’s flagship contracts, making reservations, understanding passenger needs, and assisting in the smooth operation of the department.

We are committed to apprenticeships and training. As a Modern Apprentice, you will receive comprehensive support to achieve a nationally recognized qualification, develop industry-relevant skills, and build professional relationships.

1. Making customer reservations by telephone or face-to-face
2. Answering inbound calls and handling customer enquiries and bookings
3. Responding to emails and LiveChat
4. Performing administrative duties
5. Managing customer and supplier data
6. Handling payments
7. Assisting with passenger check-in and boarding
8. Adhering to Health, Safety, and Environment policies
9. Promoting our values and vision
10. Performing other duties as required

You should be committed to delivering excellent customer service, possess good organizational skills, and be a team player with a positive attitude. Confidence in using phones and computers, and good communication skills are essential. A proactive approach to personal development and alignment with Serco’s values of Trust, Care, Innovation, and Pride are also important.

• Varied and interesting work environment
• Friendly colleagues and positive culture
• Focus on people development and internal progression
• Opportunities to participate in charity events and community support

• Competitive salary with annual reviews
• Up to 6% contributory pension scheme
• Extensive training and development opportunities
• Employee wellbeing programs
• Retail discounts and savings schemes
• ShareSave scheme
• Employee support networks
• Paid volunteering days and charitable giving options

Our Cape Town branch based in Airport City is looking for a Customer Service Consultant.

Job specifications:

1. Minimum of 2-5 years’ experience
2. Prior experience in logistics or transportation may be preferred or required
3. Able to communicate in a professional manner telephonically and have proper email etiquette.
4. Active listening while remaining calm.
5. Must be a team player.
6. Must be able to work in a high-pressure environment.
7. Computer literate (Proficient in Microsoft Office)
8. Proficiency in English.
9. Have own transport.
10. Grade 12 certificate.
11. Excellent organization, analytical, and communication skills

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB :

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE :

RESPONSIBILITIES :

• Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
• Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
• Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
• Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio.
• Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
• Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers,
• Provides telephone support to customers
• Travels extensively and as necessary to achieve the above.
• Helping to grow customer satisfaction using standard KPI’s

What do you need to be successful in this role?

• Experience of working with X-Ray based scientific instrumentation is an advantage.
• National Diploma in Electronics, Electrical Engineering or equivalent
• A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
• A passion and drive to provide the highest level of customer satisfaction
• Analytical trouble shooting and problem-solving skills.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment will count favorably.
• Current, full RSA driving license.
• Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical :

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people

Direct message the job poster from Future Teams

Description

Our UK client is a fast-growing subscription-based company in the food and beverage industry, known for curating and delivering exciting monthly boxes to thousands of members.

They are expanding their Customer Service team and are looking for talented Customer Service Consultants to join their passionate, dynamic team

This role is ideal for someone who thrives in a flexible, fast-paced environment, is comfortable adjusting their schedule when needed, and loves delivering amazing service to customers

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

• Deliver exceptional customer service via email, live chat, and phone
• Maintain high levels of customer satisfaction by promptly resolving inquiries and issues
• Support the maintenance of social media channels with customer engagement
• Assist with outbound customer service projects, offering proactive communication to members
• Complete regular administrative tasks and assist with outbound logistics

Skills, Experience & Requirements

• At least 3 years of customer service experience
• Excellent communication skills, both written and verbal
• Strong problem-solving skills with a customer-first attitude
• Ability to work efficiently under pressure and manage high volumes of work
• Self-motivated, enthusiastic, and able to work independently and as part of a team
• A passion for craft drinks or interest in the beverage industry is a plus
• Flexibility to occasionally work weekends and during peak periods

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries Food and Beverage Services

Referrals increase your chances of interviewing at Future Teams by 2x

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SUMMARY :

A well-established company specialising in the high-quality ergonomic furniture space has an exciting opportunity for a Customer Service Executive to join their team.

Having a good aptitude and attitude is a must!

Permanent | Start ASAP |

Full time office based | Observatory

POSITION INFO : Summary

The Customer Service Representative (CSR) is the frontline contact for our clients, ensuring a seamless experience when engaging with our company.

This role involves processing orders, resolving customer inquiries, and handling quality issues efficiently.

The ideal candidate will have strong communication skills, a problem-solving mindset, and attention to detail to deliver outstanding service.

Why This Role Exists

• Purpose of this role : to minimise friction between clients and our production and sales teams; making interactions with our company effortless and professional.

Key Responsibilities

Client Communication & Order Processing :

Issue Resolution & Problem Solving :

Technical & Product Knowledge :

Accuracy & Data Management :

Team Collaboration & Company Representation :

Success Metrics & KPIs :

Required Skills & Competencies

Ideal Candidate Profile

Thank you for applying with RAREcruit!

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