61 Client Relations Manager jobs in South Africa

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching, and mentoring sales representatives, and addressing performance issues
• Identifying, interviewing, and hiring new sales team members who meet the company's requirements
• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
• Creating and implementing comprehensive sales plans that align with the company's overall business strategy 

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
• Developing and implementing strategies to generate new leads and opportunities
• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
• Managing communications between key clients and internal teams
• Coordinate with company operations so that the client’s expectations are met
• Develop initiatives to increase client satisfaction and retention
• Negotiating contracts with clients and establishing a timeline for performance

• Coordinate the diaries of the sales team and self
• Conclude meeting/s with new, potential, and existing clients
• Understand the needs and requirements of all new and potential clients
• Presentation of current offer/s to all new and potential clients
• Agree on proposal terms:
• Number of learners
• Demographics
• On-site or off-site solution
• Qualification
• Payment terms
• Start date
• Appointments for all renewals must be set on the basis listed below:
• For all clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above
• All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients†current program
• All renewal documentation must be completed no later than one (1) month before the completion of the clients†current program
• Act as the key interface between the client and all relevant departments
• Manage a client†project/s from beginning to end
• Maintain and update client contact records
• Meeting all client needs and deliverables according to proposed timelines

• Complete a skills analysis for new/potential clients
• Draft and populate the proposal as per the proposed terms discussed in the meeting
• Forward a prepared proposal to the client with additional information required
• Follow up on the proposal after two (2) days, to see if the client has accepted or not
• If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:
• Tax Clearance
• Company Registration Documents
• Fixed Term Contract/s
• Letter of Delegation (if applicable)
• Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)
• The induction email content forwarded to all HOD’ include:
• The signed proposal and supporting documents
• Demographics
• Qualification
• Contract dates
• Fixed Term Contract template
• Invoice terms
• Hosting of learner
• Payroll due date
• Workplace Health Plan (WHP)

• Complete all tender applications for and behalf of the company
• Ensure all Service Level Agreements are completed, signed and stored
• Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
• Complete monthly payment schedules for finance department
• Complete Supplier & Enterprise Development Contracts and reconciliations for loans
• Complete Sales team commission recons monthly
• Assist clients with information required for their B-BBEE Audit
• Bi-weekly meetings with all HOD’s / >

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

· Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.

· Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.

· Retain existing clients and drive new business growth.

Key Outcomes

· Leadership and Team Management

· Sales strategy and planning

· Sales performance and reporting

· Client Relations and Business Development

· Meeting and Project Management

· Client proposal

· Training & Development

· General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues

• Identifying, interviewing, and hiring new sales team members who meet the company's requirements

• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals

• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team

• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads

• Creating and implementing comprehensive sales plans that align with the company's overall business strategy

Sales performance and reporting

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed

• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales

• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction

• Developing and implementing strategies to generate new leads and opportunities

• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts

• Managing communications between key clients and internal teams

• Coordinate with company operations so that the client’s expectations are met

• Develop initiatives to increase client satisfaction and retention

• Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

• Coordinate diaries of the sales team and self

• Conclude meeting/s with new, potential and existing clients

• Understand the needs and requirements of all new and potential clients

• Presentation of current offer/s to all new and potential clients

• Agree on proposal terms:

• Number of learners

• Demographics

• Onsite or offsite solution

• Qualification

• Payment terms

• Start date

• Appointments for all renewals must be set on the basis listed below:

• For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above

• All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program

• All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program

• Act as the key interface between the client and all relevant departments

• Manage a client’s project/s from beginning to end

• Maintain and update client contact records

• Meeting all client needs and deliverables according to proposed timelines

Client Proposal

• Complete a skills analysis for new/potential clients

• Draft and populate proposal as per the proposed terms discussed in the meeting

• Forward prepared proposal through to client with additional information required

• Follow up on the proposal after two (2) days, if the client has accepted or not

• If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:

• Tax Clearance

• Company Registration Documents

• Fixed Term Contract/s

• Letter of Delegation (if applicable)

• Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)

• The induction email content forwarded to all HOD’s, include:

• The signed proposal and supporting documents

• Demographics

• Qualification

• Contract dates

• Fixed Term Contract template

• Invoice terms

• Hosting of learner

• Payroll due date

• Workplace Health Plan (WHP)

Training & Development

· Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role

· Continuously train and develop all the sales team and associates of the company

· Host a Skills Development Workshop annually

General Duties

· Complete all tender applications for and behalf of the company

· Ensure all Service Level Agreements are completed, signed and stored

· Represent the organisation at sales and marketing conventions, trade exhibitions and other forums

· Complete monthly payment schedules for finance department

· Complete Supplier & Enterprise Development Contracts and reconciliations for loans

· Complete Sales team commission recons monthly

· Assist clients with information required for their B-BBEE Audit

· Bi-weekly meetings with all HOD’s

Job Specific Requirements

Competencies (Knowledge, skills and attributes)

Competency / Performance Drivers

Technical / Professional Expertise

• Able to multi-task, prioritize and manage time efficiently

• Goal-orientated, organised team player

• Encouraging to team/staff, able to mentor and lead

• Excellent verbal and written communication skills

• Have excellent people skills and intuitive to client’s business needs

• Highly self-motivated and self-directed

• Delivering Results and Meeting Client Expectations

• Knowledge and understanding of various legislation

• Problem solving skills

• Ability to function independently and under

pressure and commit to deadlines

• Computer Literacy, with emphasis on Excel skills

• Strong negotiation skills, with ability follow through on client contracts

• Proven results of delivering client solutions and meeting sales goals

• Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities

• Acquire a thorough knowledge and understanding of key client needs and requirements

Qualifications

Minimum

· National Diploma in Sales and Marketing

· Business Administration

· Client Relationship Management

· Communications

Ideal

• BCom Degree in business commerce, such as Sales and Marketing or Finance

• MDP B-BBEE

Experience

Minimum

• 3/4 years relevant managerial experience, with at least 3 years at middle management level

• Proven track record of sales successes

• Proven track record of meeting targets and generating new business

Ideal

• A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager

Remuneration

· Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience)

· Commission earned - paid monthly with salary package, dependant on monthly targets achieved

· Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded

Disclaimer

The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

eng= B-BBEE Client Relations Manager Salary : R35, R50, (negotiable based on experience) Commission (potential to earn R30,000 - R50,000, based on performance) Benefits : Provident fund, disability & risk benefits after 6 months of permanent employment Location : Sandton

Job Summary : A well-established company with 12 years of industry experience.

The company is a leader in skills development, specializing in providing training and development programs that help organizations maximize the potential of their workforce.

We are seeking an experienced and dynamic Client Relations Manager to lead and manage our sales team to meet company revenue targets.

The role involves developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and building strong client relationships.

Key Responsibilities : Lead and manage the sales team; develop and implement sales strategies to achieve revenue goals; recruit, train, and motivate sales representatives; build and maintain client relationships; oversee client proposals, meetings, and project management; develop new business opportunities and retain existing clients.

Training & Development : Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Income Tax Act, and other relevant legislation; continuously train and develop the sales team and company associates.

Host a Skills Development Workshop Annually.

Job Specific Requirements : Ability to multi-task, prioritize, and manage time efficiently; computer literacy with emphasis on Excel skills; strong negotiation skills; knowledge of B-BBEE Act, Skills Development & Levies Act, Income Tax Act, Employment Equity Act, Minimum Wage Act, and the Codes of Good Practice on People with Disabilities.

Qualifications : National Diploma in Sales & Marketing, Business Administration, Client Relationship Management, Communications, or related field; BCom Degree in Sales & Marketing or Finance is advantageous; MDP B-BBEE experience is advantageous.

Experience : Minimum 2-3 years in a senior sales role and at least 3 years in the B-BBEE industry.

Get AI-powered advice on this job and more exclusive features.

Position Overview:

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

Position Overview:

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

This is a full-time remote position, open to candidates located in South Africa.

This job is for you if you are:

• Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively
• A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention
• Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records
• A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues
• Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools
  
  

• Handle refunds and client retention, addressing billing inquiries and managing overdue accounts
• Provide administrative support to the sales team, including managing calendars and scheduling appointments
• Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues
• Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices
• Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations
• Maintain accurate and complete customer records in CRM systems and other databases
  
  
  

• 1+ years of experience in sales, customer service, or a similar role
• Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues
• Strong organizational skills and attention to detail
• Experience with a CRM system is preferred
• Ability to multitask and prioritize competing demands in a fast-paced environment
• Positive attitude, self-starter, and team player
  
  
  

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team
• Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together
  
  

• Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision
• Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that's changing the face of online education, connecting students with top-tier executives
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at ELVTR by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Title: Manager - Client Relations Management

Location: Gauteng, Johannesburg | Deadline: August 11, 2025

Education:

• Bachelor's degree in sales, marketing, or related field
• Business Management / Economics / Investments or similar

Experience:

• Minimum of 5 years' management experience
• At least 2 years in the Financial Services industry
• 5-8 years of relevant work experience in similar environments
• Proven success in client services within financial services
• Strong industry knowledge and business acumen

Duties and Responsibilities

Service Delivery

• Provide client services to clients, intermediaries, and distribution channels within the financial services sector
• Develop client engagement and experience strategies using NPS
• Handle client and intermediary queries and complaints via multiple channels
• Ensure comprehensive product, service, and technical knowledge for query resolution
• Collaborate across departments to improve client experience
• Assess and prioritize service issues and inquiries
• Conduct investigations and root cause analyses for timely resolution
• Maintain service excellence and compliance with standards and regulations
• Promote PPS technology offerings
• Stay informed on legislative and industry changes
• Drive continuous improvement in client experience and self-service platforms
• Coordinate with operations to enhance client interactions
• Apply technical understanding of PPS offerings to daily tasks
• Benchmark against industry standards and analyze competitors
• Support departmental learning and training initiatives
• Manage quality assurance, analytics, and regulatory reporting

Relationship Building & Communication

• Collaborate across business units to meet objectives
• Resolve administrative and service challenges
• Build and sustain relationships with clients and stakeholders
• Analyze and report on exception data and trends
• Conduct feedback forums and trend analyses
• Identify and implement process improvements

People Management

• Oversee recruitment, goal setting, coaching, and performance management of the client relations team
• Monitor work output and resource allocation
• Enhance team productivity through innovative motivation strategies
• Ensure staff training and development

Get AI-powered advice on this job and more exclusive features.

Position Overview:

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

Position Overview:

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

This is a full-time remote position, open to candidates located in South Africa. Please note that this role requires working hours aligned with U.S. time zones.

This job is for you if you are:

• Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively
• A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention
• Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records
• A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues
• Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools
  
  

• Handle refunds and transfer requests on a day-to-day basis, providing an excellent experience to customers and retaining a high percentage of saved students
• Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty
• Handle chargeback cases promptly, providing necessary documentation and resolutions
• Actively work in the CRM to keep track of cases and maintain the Refunds Report and Monthly KPI report to improve refund-related processes
• Regularly review and address missing tickets to ensure no unresolved customer inquiries
• Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies
• Handle customer complaints effectively, ensuring swift resolutions and capturing insights to prevent recurrence
• Manage the Welcome Back Credits process for re-engaging former customers
• Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements
• Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency
• Improve internal processes and offer solutions
  
  
  

• A minimum of 1 year of experience in sales, customer service, or a related role — with a focus on U.S.-based customers — is a must
• Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues
• Strong organizational skills and keen attention to detail
• Experience with a CRM system is preferred
• Ability to multitask and prioritize competing demands in a fast-paced environment
• Proactive problem-solver with a customer-focused mindset
• Strong analytical and decision-making skills to assess patterns and propose actionable solutions
• High level of adaptability and willingness to take on diverse responsibilities
  
  
  

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team
• Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together
  
  

• Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision
• Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that's changing the face of online education, connecting students with top-tier executives
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at ELVTR by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Product Knowledge
Understand each customer-facing Drivex service (e.g., eHailing, Grocery, Courier) and its user flows, app functionality, and operational dependencies.

Research
Gather data on user experience challenges, service gaps, and satisfaction patterns through CRM tools and user interviews.

Deliverables
Create satisfaction reports, support scripts, knowledge base content, and customer journey maps. Assist with loyalty programme content.

Communication
Act as a voice of the customer internally. Translate complex support cases into actionable product or operational changes.

Demonstrable record of improving customer experiences in tech/SaaS environments

3+ years in customer success, support, or digital service delivery

Ability to write clear, user-friendly communication and process guides

Degree or Diploma in Communications, Business, or IT

Multilingual ability is a strong advantage

Incentives tied to user satisfaction and retention metrics

Full CRM and digital communication training

Quarterly wellness and connectivity allowance

Attendance at Drivex community events and client activations

Mentorship and potential leadership development pathways

Contribution to innovation task forces and pilot groups

Product Knowledge
Understand each customer-facing Drivex service (e.g., eHailing, Grocery, Courier) and its user flows, app functionality, and operational dependencies.

Research
Gather data on user experience challenges, service gaps, and satisfaction patterns through CRM tools and user interviews.

Deliverables
Create satisfaction reports, support scripts, knowledge base content, and customer journey maps. Assist with loyalty programme content.

Communication
Act as a voice of the customer internally. Translate complex support cases into actionable product or operational changes.

Demonstrable record of improving customer experiences in tech/SaaS environments

3+ years in customer success, support, or digital service delivery

Ability to write clear, user-friendly communication and process guides

Degree or Diploma in Communications, Business, or IT

Multilingual ability is a strong advantage

Incentives tied to user satisfaction and retention metrics

Full CRM and digital communication training

Quarterly wellness and connectivity allowance

Attendance at Drivex community events and client activations

Mentorship and potential leadership development pathways

Contribution to innovation task forces and pilot groups

Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients?

The Senior Manager role might be your next big challenge and a step up for your career.

We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients.

1. Main focus:
2. Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus
3. Client engagement & relations - building out true long-standing relationships based on trust and quality service
4. Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people
5. Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes
6. Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment
7. Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting

We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment.

1. B.Sc, B.Eng or B.Com degree with IT related subjects as majors.
2. From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg
3. With above average results. Guideline is 60% average at university.
4. Matric results – above average for Mathematics
5. Excellent communication skills - interpersonal, written and public speaking
6. Strong and proven organizational skills
7. Excellent analytical and problem-solving skills with a strong automation mindset
8. Critical thinker with quality focus

Desired Experience

1. At least 5 years’ worth of professional experience
2. Have a strong technical background with experience in software engineering and project management leadership
3. Significant experience leading projects from engagement through implementation and covering the full project lifecycle
4. Implementing scalable solutions and building enterprise-wide systems
5. Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management
6. Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring
7. Business analysis, system analysis and requirements facilitation aspects of projects
8. Hands-on experience with application support
9. Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing
10. Experience in different delivery methodologies with agile leadership desirable
11. Leading and mentoring other team members such as software engineers and analysts
12. A proven track record of success in project delivery, preferably working in a regulated Financial Services environment
13. Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration
14. Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams
15. Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view