274 Client Relations Manager jobs in South Africa

Client Relations Manager

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted 21 days ago

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Recruiter:

SDC Group (Pty) Ltd

Job Ref:



Date posted:

Friday, June 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

  • Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
  • Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
  • Retain existing clients and drive new business growth.

Key Outcomes

  • Leadership and Team Management
  • Sales strategy and planning
  • Sales performance and reporting
  • Client Relations and Business Development
  • Meeting and Project Management
  • Client proposal
  • Training & Development
  • General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

  • Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues
  • Identifying, interviewing, and hiring new sales team members who meet the company's requirements
  • Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

  • Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
  • Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
  • Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
  • Creating and implementing comprehensive sales plans that align with the company's overall business strategy

Sales performance and reporting

  • Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
  • Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
  • Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

  • Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
  • Developing and implementing strategies to generate new leads and opportunities
  • Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
  • Managing communications between key clients and internal teams
  • Coordinate with company operations so that the client’s expectations are met
  • Develop initiatives to increase client satisfaction and retention
  • Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

  • Coordinate diaries of the sales team and self
  • Conclude meeting/s with new, potential and existing clients
  • Understand the needs and requirements of all new and potential clients
  • Presentation of current offer/s to all new and potential clients
  • Agree on proposal terms:
  • Number of learners
  • Demographics
  • Onsite or offsite solution
  • Qualification

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Client Relations Manager

Johannesburg, Gauteng SDC Group (Pty) Ltd

Posted 5 days ago

Job Viewed

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Job Description

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

· Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.

· Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.

· Retain existing clients and drive new business growth.

Key Outcomes

· Leadership and Team Management

· Sales strategy and planning

· Sales performance and reporting

· Client Relations and Business Development

· Meeting and Project Management

· Client proposal

· Training & Development

· General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues

• Identifying, interviewing, and hiring new sales team members who meet the company's requirements

• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals

• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team

• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads

• Creating and implementing comprehensive sales plans that align with the company's overall business strategy

Sales performance and reporting

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed

• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales

• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction

• Developing and implementing strategies to generate new leads and opportunities

• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts

• Managing communications between key clients and internal teams

• Coordinate with company operations so that the client’s expectations are met

• Develop initiatives to increase client satisfaction and retention

• Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

• Coordinate diaries of the sales team and self

• Conclude meeting/s with new, potential and existing clients

• Understand the needs and requirements of all new and potential clients

• Presentation of current offer/s to all new and potential clients

• Agree on proposal terms:

• Number of learners

• Demographics

• Onsite or offsite solution

• Qualification

This advertiser has chosen not to accept applicants from your region.

Client relations manager

Johannesburg, Gauteng SDC Group

Posted today

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Job Description

permanent
Job Description: Client Relations Manager REPORTS TO: Head of Operations OCCUPATIONAL LEVEL: Middle Management FUNCTIONAL AREA: SDC Skills Sales COMPANY: The Skills Development Corporation (Pty) Ltd LOCATION: 24 Achter Road, Paulshof, Sandton, 2191 Key Role Purpose · Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships. · Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams. · Retain existing clients and drive new business growth. Key Outcomes · Leadership and Team Management · Sales strategy and planning · Sales performance and reporting · Client Relations and Business Development · Meeting and Project Management · Client proposal · Training & Development · General Duties Role Requirement Essence of the role/Key Accountabilities Key Activities Leadership and Team Management • Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues • Identifying, interviewing, and hiring new sales team members who meet the company's requirements • Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge Sales strategy and planning • Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals • Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team • Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads • Creating and implementing comprehensive sales plans that align with the company's overall business strategy Sales performance and reporting • Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed • Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales • Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development • Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction • Developing and implementing strategies to generate new leads and opportunities • Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts • Managing communications between key clients and internal teams • Coordinate with company operations so that the client’s expectations are met • Develop initiatives to increase client satisfaction and retention • Negotiating contracts with clients and establishing timeline of performance Meeting and Project Management • Coordinate diaries of the sales team and self • Conclude meeting/s with new, potential and existing clients • Understand the needs and requirements of all new and potential clients • Presentation of current offer/s to all new and potential clients • Agree on proposal terms: • Number of learners • Demographics • Onsite or offsite solution • Qualification •
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Client relations manager

Johannesburg, Gauteng SDC Group

Posted today

Job Viewed

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Job Description

permanent
Job Description : Client Relations Manager REPORTS TO : Head of Operations OCCUPATIONAL LEVEL : Middle Management FUNCTIONAL AREA : SDC Skills Sales COMPANY : The Skills Development Corporation (Pty) Ltd LOCATION : 24 Achter Road, Paulshof, Sandton, Key Role Purpose Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships. Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams. Retain existing clients and drive new business growth. Key Outcomes Leadership and Team Management Sales strategy and planning Sales performance and reporting Client Relations and Business Development Meeting and Project Management Training & Development General Duties Role Requirement Essence of the role / Key Accountabilities Key Activities Leadership and Team Management Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues Identifying, interviewing, and hiring new sales team members who meet the company's requirements Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge Sales strategy and planning Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads Creating and implementing comprehensive sales plans that align with the company's overall business strategy Sales performance and reporting Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction Developing and implementing strategies to generate new leads and opportunities Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts Managing communications between key clients and internal teams Coordinate with company operations so that the client's expectations are met Develop initiatives to increase client satisfaction and retention Negotiating contracts with clients and establishing timeline of performance Meeting and Project Management Coordinate diaries of the sales team and self Conclude meeting / s with new, potential and existing clients Understand the needs and requirements of all new and potential clients Presentation of current offer / s to all new and potential clients Agree on proposal terms : Number of learners Demographics Onsite or offsite solution Qualification
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Client Relations Manager

Bluespec Holdings

Posted 6 days ago

Job Viewed

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Job Description

permanent

We are searching for a Client Relations Manager. The successful candidate will be responsible for developing and maintaining relationships with Insurers, Brokers, and underwriting Managers. Also managing assessing administrators, ensuring the smooth running of Operations in order to optimise profits.

Key responsibilities:

Ensure requisite administration and authorisation takes place for validation of procurement process.

Ensure internal and external governance and compliance is always adhered to.

Provide superior liaison with external partners to retain current business and attract new business

Identify and report irregularities to risk management.

Ensure accurate administration of monthly payments and purchases.


Relevant tertiary qualification 

National Senior Certificate (Grade 12)

3-5 years of General Management, Client and Customer Service experience

Salesforce and Zendesk experience advantageous

Microsoft Excel - Advanced

Reliable transport

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Online Sales Performance & Client Relations Manager

Johannesburg, Gauteng Ad Talent Africa

Posted today

Job Viewed

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Job Description

permanent

Who we are
We’re a global, fast-growing agency helping digital creators maximise revenue through smart strategies and operational excellence. Our fully remote team works collaboratively, values results, and moves quickly to make an impact.

Who we are looking for
A mid-weight sales operations professional with the drive and potential to grow into a senior role. You will work at the intersection of sales and operations - ensuring backend processes run smoothly, performance metrics are tracked and optimised and the frontend sales team is supported with reporting, follow-ups, and strategic input. While this role doesn’t lead a team at the start, you will be a key contributor to the agency’s growth and success.

What you will do

  • Ensure backend sales processes are efficient, accurate, and scalable.
  • Track, analyse, and optimise performance metrics.
  • Provide the sales team with timely reports, follow-ups, and actionable insights.
  • Build strong client relationships to ensure alignment and results.
  • Assist in developing high-converting sales scripts and messaging.
  • Identify opportunities for growth and improved efficiency across sales operations.

What you need

  • Proven experience in sales operations, client engagement, or
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Client Relations Manager - 0736 - Johannesburg, South Africa

Gauteng, Gauteng Bionic Talent

Posted today

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Job Description

workfromhome
Client Relations Manager - 0736 - Johannesburg, South Africa

Our client is a specialized digital marketing agency focused exclusively on supporting mental health professionals. They partner closely with therapists, psychologists, and mental health clinics to enhance online visibility, drive organic traffic, and generate high-quality leads. With a deep understanding of the unique needs of the mental health industry, our client delivers tailored digital marketing solutions that foster sustainable growth.

We are hiring a Client Relations Manager for our client to serve as the trusted partner to their clients, helping them understand, navigate, and succeed with their digital marketing strategies. You’ll be managing 25–30 client accounts, coordinating between the internal team and clients to ensure goals are met and relationships are nurtured.

This is not just a task-ticking role — we need someone with high emotional intelligence, strong judgment, and the ability to communicate digital marketing concepts simply and clearly. The right candidate is confident and an active listener, capable of understanding both the emotional tone and technical needs of non-technical clients.

Professional Fluency In English Is Essential.

Experience in digital marketing agencies is required.

Experience In The Healthcare/wellness Industry Is Preferred.

What you’ll be doing
  • Manage and nurture 25–30 client accounts in the mental health industry
  • Translate technical digital marketing updates into clear, client-friendly communication
  • Act as the main point of contact for all client queries, status updates, and feedback
  • Ensure project deliverables are met on time by coordinating efficiently with the internal team
  • Prioritize requests based on impact and team capacity — avoiding overload on any one specialist
  • Proactively report progress, task completions, and updates without needing reminders
  • Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams
  • Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp
  • Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics.
Who are we looking for?
  • Minimum 3 years of experience as Client Relations Manager or related field.
  • Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.
  • Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads.
  • Friendly, confident demeanor with a standout smile and energy that puts clients at ease.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.
  • Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.
  • Experience working in digital marketing agencies is required
  • Fluent in English, oral and written.
Position details
  • Remote Status : Fully Remote
  • Preferred Location : Global
  • Working Hours : 9 am to 6 pm EST
  • Holidays : US Local Holidays
  • Salary : USD 1800 to USD 2400 per month
  • Internal Job ID : 0736
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
  • Industries: Human Resources Services
#J-18808-Ljbffr
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Customer Service

Sandton, Gauteng Protea Global BPO Pty Ltd - Shorza

Posted today

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Customer Experience Specialist Location: Sandton offices Working Hours: UK business hours Were partnering with a fast-growing, adventure-focused company based in Sandton, on a mission to bring excitement and challenge back into peoples lives. They create epic, globe-trotting endurance events and adventure experiences that push boundaries and theyre looking for a passionate Customer Experience Specialist to join their team. About the Client: This company blends adrenaline, exploration, and social impact, raising funds for environmental causes while delivering unforgettable adventures. Their projects include global endurance horse racing and innovative adventure machines you can only earn through participation. Theyre a dynamic startup with a bold vision and a rapidly growing community of loyal customers. The Role: As a Customer Experience Specialist, youll be the frontline contact for customers from their first enquiry through to post-adventure follow-up. Your mission is to deliver an exceptional experience that turns customers into lifelong fans who cant wait for their next challenge. This role involves a lot of written communication crafting engaging, thoughtful emails and messages that guide customers smoothly through their adventure journey. But youll also get to chat live on the phone and via online messaging, juggling multiple conversations and building rapport. Youll be the eyes and ears of the customer experience team, gathering feedback and stories, sharing insights with marketing and operations, and helping shape continuous improvements across the business. Because this is a small, evolving company, youll need to be flexible, proactive, and ready to roll up your sleeves. Expect a fast-paced onboarding and the opportunity to get involved in a variety of projects beyond your core responsibilities. Key Responsibilities: Respond promptly to customer enquiries via email, phone, social media, and other channels Drive sales by nurturing leads and encouraging bookings Manage customer admin to ensure smooth pre-adventure preparation Lead customer communication on individual adventures, including managing group chats and responding outside regular hours when needed Maintain and update customer handbooks and internal knowledge bases Create and manage customer communication templates and support marketing content creation Collect customer stories and feedback to fuel marketing campaigns and service improvements Support the veterans programme and contribute ideas for continuous improvement What Youll Need: Outstanding customer service skills with excellent written and verbal communication Ability to write engagingly and adapt to a brands unique tone of voice Proactive mindset with strong organisational skills and tech-savviness Flexibility to cover varied work hours, including some weekends when adventures are active Enthusiasm for adventure culture and willingness to travel occasionally to support events Experience with platforms like monday.com is a plus Why This Role? Full-time position with flexible working hours Join a passionate, close-knit team in a company thats shaking up the adventure and travel space Be part of a company that supports environmental causes and creates unforgettable experiences Please note that if you havent heard from us within two weeks of submitting your application, you can assume it was unsuccessful.
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Customer Service

Cape Town, Western Cape Clarion Printed Products

Posted 23 days ago

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permanent

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key

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Customer Service

Cape Town, Western Cape Galaxy Outsourcing

Posted 27 days ago

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permanent

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

  • You must have and love a cat.
  • Be able to work 2 Sundays per month 
  • At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
  • You must have a fast broadband connection with good upload and download speed.
  • You must be able to communicate effectively in English to customers from the UK.
  • You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

  • Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
  • A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
  • Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

  • A quiet office space at home, free from distractions, with a reliable fibre internet connection.
  • A laptop or desktop computer that meets our technical specifications.
  • Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

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