455 Service Representative jobs in South Africa
Customer Service Representative
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Job Description
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a dedicated and personable Customer Service Representative to join our team and be the first point of contact for our valued customers. In this role, you will play a key part in delivering exceptional service by responding to inquiries, resolving concerns, and ensuring a positive customer experience across all communication channels. If you are a strong communicator with a passion for helping others and thrive in a fast-paced environment, we’d love to hear from you.
This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions.
--- POSITION RESPONSIBILITIESKey Responsibilities:
Assist customers with inquiries, complaints, product information, and service-related issues via phone, email, or chat.
Troubleshoot and resolve customer problems effectively, escalating complex or unresolved issues to the appropriate departments when necessary.
Maintain accurate and detailed records of all customer interactions and transactions in the system.
Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service provided.
Collaborate with internal teams such as technical support, billing, or logistics to address customer concerns and ensure timely resolutions.
Stay up to date with client products, services, procedures, and policies to provide clear and accurate information to customers.
Meet or exceed individual and team performance targets, including response times, resolution rates, and customer satisfaction scores.
Handle sensitive or confidential information with professionalism and in compliance with data protection guidelines.
Identify recurring issues or trends and provide feedback or suggestions for service improvements.
Contribute to a positive work environment by maintaining a cooperative and professional attitude with colleagues and supervisors.
Support onboarding or mentoring of new team members when required.
Perform other duties as assigned to support the overall effectiveness of the customer service team.
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.
- NSC certificate (Grade 12) is required.
- Clear criminal record.
- Must pass a drug screening test
- Excellent command of English
- At least 1-2 years of experience in a customer care agent or call center role.
- Strong communication and interpersonal skills.
- Must be able to commute to our offices
Good problem-solving skills and the ability to work under pressure.
Proficiency with basic computer systems and CRM tools is a plus.
Team player with a willingness to learn and adapt.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off : Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings : Secure your future with retirement savings programs, where available.
- Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance : Access life insurance options to safeguard your loved ones.
- Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training : Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code : Be comfortable while you work.
Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENTAll MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
.The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
#J-18808-LjbffrCustomer Service Representative
Posted today
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Job Description
Apply Now
Job Title
Customer Service Representative
Job Description
Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.
This role at Concentrix is a great match if you:
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
- Fantastic Employee Assistance Programme (EAP)
- Additional bonus earning potential up to R4,500
- Medical aid for main member/Medical Insurance for main member and two dependents
- Subsidized transport
- Provident/Pension Fund
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA's
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now #J-18808-Ljbffr
Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Representative
Fully Remote | South Africa-Based
Monday to Friday, 8 AM - 4 PM UK Time
R25,000 per month
Job Overview
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide high-quality support via phone, email, and chat, assisting customers with inquiries, troubleshooting basic issues, and ensuring customer satisfaction. If you have strong communication skills and enjoy helping others, this is a great opportunity to build a career in customer service!
Key Responsibilities
- Handle inbound and outbound customer interactions professionally.
- Respond to inquiries via phone, email, and chat in a timely manner.
- Assist customers with product and service-related questions.
- Troubleshoot and resolve basic issues efficiently.
- Maintain accurate customer records and update databases as needed.
- Deliver excellent customer service to enhance customer satisfaction and retention.
Requirements
- Excellent communication and problem-solving skills.
- No prior experience needed; comprehensive customer service training provided.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Stable internet connection and a quiet workspace for remote work.
- Strong attention to detail and ability to multitask effectively.
CUSTOMER SERVICE REPRESENTATIVE
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Job Description
Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar
1 day ago Be among the first 25 applicants
Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar
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Store Family Dollar
Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
General Summary
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
Principle Duties And Responsibilities
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Retail
Referrals increase your chances of interviewing at Family Dollar by 2x
Sign in to set job alerts for “Customer Service Representative” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Representative
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Job Description
Salary – Minimum 7500 per Month Plus Medical & Pension.
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days). Hours will differ dependant on campaign opening times.
Contract Type – Permanent
Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.
Why work for Foundever?We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.
With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site, the opportunity for growth and progression will be even greater.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.
What you’ll be doingWe work with a number of well-known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging, then this is the job for you.
What we do for you to achieve thisWe will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers, and solving their issues.
You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.
Key ResponsibilitiesOnce you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls, which is made up of:
- Listening to customer concerns and providing information, answers, or responses.
- Obtaining and correctly capturing customer information.
- Reviewing and making changes to customer accounts where applicable.
- Keeping records of customer interactions.
To join our team, we are looking for people with a minimum of 1 year experience working in a BPO Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.
The essential skills we ask for are• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
• Empathy: the ability to understand and relate to the customer's perspective.
• Patience: the ability to remain calm and composed.
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
• Advantageous: Knowledge of customer service best practices and call centre technology.
• Background: A clear criminal background and credit check.
If this really interests you.and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
We look forward to receiving your application!
#J-18808-LjbffrCustomer Service Representative
Posted today
Job Viewed
Job Description
Apply Now
Job Title
Customer Service Representative
Job Description
Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.
This role at Concentrix is a great match if you:
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
- Fantastic Employee Assistance Programme (EAP)
- Additional bonus earning potential up to R4,500
- Medical aid for main member/Medical Insurance for main member and two dependents
- Subsidized transport
- Provident/Pension Fund
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA's
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now #J-18808-Ljbffr
Customer Service Representative
Posted today
Job Viewed
Job Description
Cnr Waterdale Road & Vernon Ave Heidelberg Heights Victoria 3081
About Us
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
HR Products, a Valmont Company, has grown into one of Australia’s largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
How You Will Contribute
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Heidelberg Heights on a full-time basis.
Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
- Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
- Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
- Work with Internal stakeholders to provide support
- Answer customer queries regarding pricing, turnaround and technical information.
- Enter, maintain and review customer pricing and customer database.
- Contribute as an active member of the business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
We are looking for someone who is passionate about all things customer service and delivering an exceptional experience for our internal and external customers, nurturing client relationships, and ensuring efficient order management.
This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office suites and thrive in a fast paced environments.
Why Valmont Industries?
- Rewards & Benefits – Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
- Global Opportunity - We have 87 facilities and do business in over 100 countries. That’s how Valmont can offer opportunities that are as vast as the planet itself.
- Culture - Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and BUILD YOUR WORLD.
All successful applicants will be required to undergo pre-employment checks including a medical.
Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law. #J-18808-Ljbffr
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Customer Service Representative
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Join to apply for the Customer Service Representative role at Veriswap
Join to apply for the Customer Service Representative role at Veriswap
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Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!
Who We’re Looking For
- Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
You will be part of a global team of support specialists, reporting to the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day to Day Responsibilities:
- Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs
- Communicating shipment requests to our logistics team to ensure timely delivery of packages
- Reporting any bugs in our operational flow that our tech team can fix.
At Veriswap, You’ll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market
- Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.
Working hours:
- Saturday/Sunday 9-5
- Mon-thurs from 1-9 EST
- Seniority level Entry level
- Employment type Full-time
- Industries Internet Marketplace Platforms
Referrals increase your chances of interviewing at Veriswap by 2x
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#J-18808-LjbffrCustomer Service Representative
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Job Description
Apply
Description
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position: Customer Service Representative
Position Reports To
Branch Manager/CSR Director
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let’s start with what’s important to you. The Benefits.
- Medical Insurance- multiple plans to choose from
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K
- 401K match
- Competitive Pay
Have a comprehensive understanding of the following:
- All products we carry
- Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
- Basic Brightree Functions
- Proper Intake Procedures
- Insurance Verification and Eligibility
- CMN Requirements and Prior Authorizations
- Documentation Requirements of the Equipment
- Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
- Difference Between Verbal, Written and WOPD orders
- Complaint Resolution Procedures
- Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
- Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
- Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
- Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
- Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
- Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
- Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
- Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
- Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
- Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
- Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
- Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
- All patient files and information are maintained and current at all times.
- Participates in company training programs
- Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
- Timely filing of all necessary paperwork into patient charts.
- Assist in working various computer reports for quality assurance.
- Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
- Strict adherence to all company policies and procedures.
- Performs schedules hours, staggered shifts in accordance to the needs of the company.
- Perform all above duties in other company locations when required.
- May perform other duties not specifically listed in this position description as assigned by supervisor.
- Continually strive to develop your knowledge and skills in all areas of your job.
Position Qualifications
- High School Diploma or equivalent
- Previous experience in a Clerical or Customer Service environment
- Knowledge of Microsoft Office (Word, Excel) etc.
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
- Strong communication skills with capacity to make independent decisions
- Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None #J-18808-Ljbffr
Customer Service Representative
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Job Description
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About UsTalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.
Perks & Benefits- Annual performance-based increases
- Paid time off
- Health stipend
- Holiday bonuses
- Permanent work-from-home setup
- Opportunities for career advancement as we continue to grow
- Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and social media.
- Assist Customers: Support customers with orders, shipping, product details, and returns.
- Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
- Proficiency in English (both written and verbal)
- At least 1 year of customer service experience
- Experience with tools like Gorgias, Zendesk, or Shopify is a plus
- Excellent problem-solving and communication skills
- Adaptable and solutions-oriented mindset
- Personally owned PC or laptop with an i5 processor or equivalent
- Minimum of 15 Mbps for both upload and download internet speed
Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!
Job Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting