536 Service Representative jobs in South Africa

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

Join to apply for the Customer Service Representative role at Somewhere

Join to apply for the Customer Service Representative role at Somewhere

The ideal candidate loves talking to people and proactively solving problems! You will be responsible for making customers happy!

Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more!

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Work US business hours.

Qualifications

• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Compensation:

R2000-R35000 per month depending on skill and experience.

Additional requirements:

• Quite and professional home office.
• Fast, reliable computer and second monitor.
• Internet speed faster than 50 mbs.

You will work on US hours. You will be employed as an independent contractor and paid 2x a month in USD.

• Seniority level Entry level

• Employment type Full-time
• Industries Staffing and Recruiting

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Pretoria, Gauteng, South Africa 2 months ago

Tembisa, Gauteng, South Africa 2 months ago

Vereeniging, Gauteng, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 2 months ago

Benoni, Gauteng, South Africa 2 months ago

Soweto, Gauteng, South Africa 2 months ago

Durban, KwaZulu-Natal, South Africa 2 months ago

Cape Town, Western Cape, South Africa 2 weeks ago

East London, Eastern Cape, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 43 minutes ago

Cape Town, Western Cape, South Africa $800.00-$,000.00 2 weeks ago

Knysna, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 1 day ago

Pretoria, Gauteng, South Africa 1 day ago

Cape Town, Western Cape, South Africa 800.00- 1,000.00 1 month ago

Pretoria, Gauteng, South Africa 7 hours ago

Johannesburg, Gauteng, South Africa 1 day ago

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Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar

1 day ago Be among the first 25 applicants

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar

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Store Family Dollar

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Principle Duties And Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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Join to apply for the Customer Service Representative role at Remote Leverage

Join to apply for the Customer Service Representative role at Remote Leverage

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Direct message the job poster from Remote Leverage

Hiring REMOTE Customer Service Reps - Multiple positions immediately available.

$1400 - $500/Monthly!

We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Rep positions we need to immediately hire. You would be working with the business directly, we handle the hiring and recruiting process.

Duties:

• Communicate with customers via phone, email, and text.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Listen to customer concerns and provide solutions.
• Work US hours.

Qualifications

• 1+ Years Experience as a Customer Service Representative
• Stable internet connection, laptop, and headset.
• Energetic & upbeat
• Team Player
• Willing to listen to feedback & improve

Interested? Hiring immediately. Apply now!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service and Administrative
• Industries Outsourcing and Offshoring Consulting

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Pretoria, Gauteng, South Africa 2 months ago

Tembisa, Gauteng, South Africa 2 months ago

Vereeniging, Gauteng, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 2 months ago

Benoni, Gauteng, South Africa 2 months ago

Soweto, Gauteng, South Africa 2 months ago

Durban, KwaZulu-Natal, South Africa 2 months ago

Cape Town, Western Cape, South Africa 2 weeks ago

East London, Eastern Cape, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 3 hours ago

Cape Town, Western Cape, South Africa $800 00- 1,000.00 2 weeks ago

Knysna, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 1 day ago

Pretoria, Gauteng, South Africa 1 day ago

Cape Town, Western Cape, South Africa 800.00- 1,000.00 1 month ago

Pretoria, Gauteng, South Africa 9 hours ago

Johannesburg, Gauteng, South Africa 1 day ago

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To deliver world-class customer service by ensuring all administrative duties are well executed according to business standards and consistently providing support to relevant business units.

Actively participate in all business initiatives where sustainable solutions for both internal and external customers will lead to improved customer experience.

Be an active voice of the customer and a custodian for customer satisfaction.

Accurately process manual orders and quote requests according to standard procedures and relevant SOPs.

Ensure that all export orders comply with export regulations/standards.

Ensure that all orders are captured according to business standards (e.g., short pick lines to be loaded as a back order, MOV).

Handle customer queries and complaints efficiently via telephonic and email communication, within agreed timelines.

Prepare credit and re-invoice documentation accurately and in line with company policy.

Attend to customer recons as per the agreed timelines.

Prepare claw-back credit notes and inform the debtors department of discrepancies in claim amounts.

Arrange short-dated stock protection letters and share with CS and warehouse teams.

Oversee and supervise the timely delivery of products and services, ensuring compliance with company standards and procedures.

Report daily on collections and outstanding orders.

Process approved credits and manage customer experience processes.

Build sustainable relationships and trust with customers through open communication.

Assist with any reasonable duties as required by management.

Participate and contribute to projects and cross-functional activities as needed.

Qualifications:

• Grade 12 (Matric) or equivalent
• Relevant diploma/degree in Business Administration or similar (advantageous)
• Minimum two years in a similar environment

Skills:

• Collaborative team player
• Speed and accuracy
• Excellent follow-through

Personal Attributes:

• Purpose-inspired
• Responsibility-centered
• Integrity and trust
• Excellence-focused

SAP experience is advantageous.

Full job description available upon request.

Employment Equity:

Cipla is an Employment Equity employer, and this position will be filled based on our Employment Equity Plan.

IDEMIA Johannesburg, Gauteng, South Africa

Join to apply for the Customer Service Representative role at IDEMIA

IDEMIA Johannesburg, Gauteng, South Africa

Join to apply for the Customer Service Representative role at IDEMIA

Who are we?

We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the world, we enable citizens and consumers to perform their most important daily activities (such as paying, connecting and travelling), whether in the real world or in the digital world. Let's transform their lives by making the world safer but also simpler.

Job Description

Who are we?

We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the world, we enable citizens and consumers to perform their most important daily activities (such as paying, connecting and travelling), whether in the real world or in the digital world. Let's transform their lives by making the world safer but also simpler.

We combine know-how and technologies never before combined in both the physical and digital spheres for the secure management of connectivity, payments and identity. Artificial Intelligence, Cloud Computing, Cryptography, Cyber Security, Innovative Sensors and Video Analytics are at the heart of our physical products, software and systems.

We serve our customers in 180 countries with our 15,000 employees worldwide.

Purpose

This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability

Key Missions

• Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
• Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
• Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
• Supports regulatory customer and internal compliance requirements
• Manages customer queries and complaints to a satisfactory resolution
• Supports Account Manager in relation to contract delivery
• Supports internal requirements in relation to service delivery
• Manages multiple small-medium size or complexity customer accounts with minimal support
• Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
• Uses internal tools and systems effectively
• Gathers and reviews information, trouble shoots and makes recommendations
• Pepares and presents customer reports and presentations
• Requires a general knowledge of the organization, products and services
• Provides leadership, coaching and mentoring to entry level colleagues
• Assesses needs and suggests or promotes alternative products, services and solutions
• Sells or promotes products or services
• Organizes customer retention and growth trend documentation
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and IT Services and IT Consulting

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Join to apply for the Customer Service Representative role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at ExecutivePlacements.com - The JOB Portal

SUMMARY:

A leading FMCG company with a strong focus on the companion animal industry is seeking the above to proactively manage customer orders, communication, and queries while supporting the sales team, ensuring timely deliveries, accurate processing, and maintaining strong customer relationships through continuous follow-up and service excellence.

Recruiter:

Mayfly Agri (Pty) Ltd

Job Ref:

PTA001484/JP

Date posted:

Wednesday, July 9, 2025

Location:

Pietermaritzburg, South Africa

Salary:

Market Related

SUMMARY:

A leading FMCG company with a strong focus on the companion animal industry is seeking the above to proactively manage customer orders, communication, and queries while supporting the sales team, ensuring timely deliveries, accurate processing, and maintaining strong customer relationships through continuous follow-up and service excellence.

POSITION INFO:

Minimum requirements for the role:

• Must have a National Senior Certificate (Matric)
• Minimum 2 years’ experience in customer service or telesales
• Must be proficient with the Syspro system
• Excellent written and verbal communication skills
• Strong administrative and organizational skills
• Ability to solve problems and negotiate
• Good numerical sense and the ability to solve basic mathematical problems
• Must have a valid driver's license and own reliable transportation
• Must reside in Pietermaritzburg, Camperdown, Cato Ridge, or Pinetown areas
  
  

• Gaining a thorough understanding of customer needs and ensuring effective support and problem resolution are consistently delivered.
• Directing customer complaints to the appropriate internal personnel and following up until the issue is resolved and the customer is informed of the outcome.
• Handling customer queries promptly and ensuring continuous follow-up communication until the matter is fully resolved.
• Proactively informing customers of any order delays, clearly explaining the reasons, and outlining the steps being taken to expedite delivery.
• Taking full responsibility for processing customer orders and managing all related communications.
• Verifying all incoming orders to ensure accurate data entry.
• Entering orders received via email or phone on the same day and within the required cut-off times.
• Notifying customers if an order cannot be captured within the expected timeframe and providing a clear timeline for completion.
• Providing customers with detailed order confirmations, including information about any out-of-stock items and their expected availability.
• Collaborating closely with the finance team to ensure timely payment of orders, avoiding any delivery delays.
• Ensuring that out-of-stock items do not delay deliveries by dispatching available stock and advising customers to reorder the missing items with an updated delivery schedule.
• Keeping accurate records of products not delivered due to the company’s non-back-backorder policy.
• Recording back-orders in Syspro and taking responsibility for clearing them once the orders are complete.
• Suggesting alternative products when the requested item is unavailable at the time of order processing.
• Ensuring that invoices are finalized before stock is dispatched from any warehouse and confirming that no goods are delivered based on an order or other documents without senior management approval.
• Reserving stock only for orders scheduled for delivery within five working days.
• Maintaining a proactive sales approach by reaching out to customers to secure orders rather than waiting for them to place orders.
• Reviewing customer purchasing history to identify potential sales opportunities.
• Striving to meet sales targets in alignment with business goals.
• Sharing new customer inquiries with the relevant sales representatives to assess potential opportunities.
• Supporting the external sales team through consistent communication and assisting with all customer-related issues.
• Ensuring all administrative responsibilities related to the role are completed accurately and on time.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

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Get notified about new Customer Service Representative jobs in Pietermaritzburg, KwaZulu-Natal, South Africa .

Durban, KwaZulu-Natal, South Africa 6 months ago

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Job Title: Customer Service Representative

Type: Shift Patterns

Experience : Minimum 1 year in call centre, customer service, or client-facing admin role

About Aetherbloom

Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.

Role Overview

We are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg. In this role, you will be the voice of our clients’ brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery. This is an in-person role, and you will be working from our local site while supporting UK-based clients.

Key Responsibilities

• Provide friendly, accurate, and professional support via phone, email, and live chat
• Manage a high volume of inbound and outbound customer interactions
• Troubleshoot customer issues efficiently, offering timely and effective solutions
• Maintain up-to-date records of customer interactions in client CRMs or databases
• Meet and exceed individual performance metrics and client SLAs
• Collaborate with internal teams to ensure seamless service delivery
• Demonstrate empathy, patience, and a solution-focused mindset in all interactions

Requirements

• Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
• Fluent in English, with clear and professional verbal and written communication skills
• Strong computer literacy and comfort working across multiple systems
• Ability to adapt to UK business culture and understand client expectations
• Based in Johannesburg and able to work on-site during UK business hours
• Strong attention to detail and high levels of accountability

Preferred Attributes

• Knowledge of UK accents, customer expectations, or business etiquette
• Experience using CRM or ticketing systems (e.g. Zendesk, Salesforce, Freshdesk)
• Demonstrated resilience and commitment to learning and development

Why Join Aetherbloom?

• Be part of a purpose-driven company supporting economic empowerment in South Africa
• Receive paid training to enhance your skills and build long-term career pathways
• Work in a collaborative environment with strong mentorship and support
• Opportunities for growth into leadership or specialist roles

To apply please follow the link here to Aetherbloom's Careers page:

Closing date : 12th July 2025

Applications on LinkedIn will be rejected automatically

• Seniority level Entry level

• Employment type Full-time
• Industries Business Consulting and Services

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Get notified about new Customer Service Representative jobs in Johannesburg Metropolitan Area .

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TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting