Explore customer service job opportunities, a sector experiencing consistent demand across various industries. These roles often involve direct interaction with clients, addressing inquiries, resolving issues, and providing support. Customer service positions are available in diverse settings, from call centers to retail environments, and require strong communication and problem-solving skills. 369 Customer Service jobs in South Africa
Store Leader - Cape Union Mart - Menlyn
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Join our extraordinary team, where every day is a quest for greatness.
Based in Cape Town, Cape Union Mart Group is one of South Africa's most renowned retail companies. Our operations include three major retail chains – Cape Union Mart, Old Khaki, and Poetry – each with a unique style and target market. We have over 300 stores across South Africa, Namibia, and Botswana, along with Sparks & Ellis, our corporate uniform division, and Green Thread Design Studio, our design and manufacturing hub.
We are committed to building a better future for South Africa, driven by our team of over 3,300 talented individuals. Our success relies on each person's contribution, from our distribution centre to our factories.
As we grow, we seek exceptional individuals who share our values of trust, innovation, and passion, and who aim to deliver outstanding retail experiences.
Cape Union Mart is our flagship brand, serving South African outdoor enthusiasts since 1933. It offers gear for hiking, camping, trail running, mountain biking, snow sports, and travel, and exclusively stocks the K-Way brand.
Sparks & Ellis , established in the 1930s, is South Africa's oldest and most respected uniform supplier, offering comprehensive solutions for security, traffic, fire & rescue, ambulance, law enforcement, and corporate clients.
Green Thread Design Studio , launched in 2022, is our core design and production hub for Poetry and Old Khaki, fostering local clothing design and production to promote local talent and innovation.
Join us and be part of a team that values creativity, growth, and making a difference in our community.
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Customer Service Representative
Posted 16 days ago
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Job Description
Our client is seeking a Customer Service Representative to join their team, who will be responsible for all related sales support duties.
Location: Cape Town
Job type: Permanent On-site
Duties and Responsibilities
- Process sales contracts received from clients, sales consultants and business partners
- Scheduling of Business Service Requests as and when required
- Moving of technicians scheduled jobs as required
- Tech Support
- Maintaining efficiencies of technicians scheduled jobs
- Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
- Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
- Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants.
- Ensure that the Lead Sources and Pricing Sources are captured correctly
- Providing insurance certificates
- Assist and attend to incoming calls
- Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
- Provide service to both existing and prospective clients
Minimum Requirements
- Matric with at 2 years’ experience in an administrative role
- Previous experience is the logistics or tracking industries would be advantageous
- Proficiency in MS Office & Outlook
Skills
- Excellent communication and organizational skills
- Customer Orientated and Solutions driven
Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful
Customer Service Representative
Posted 25 days ago
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Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly basic salary
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member covered by company
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ 2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experience
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
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Customer Service Representative
Posted 11 days ago
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Job Description
APPLY TO OUR CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5!
Are you passionate about customer service and fashion? Mango5 is hiring Customer Service Representatives to join our Care Team, providing top-tier service for a Fashion Brand from Germany . We’re looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and efficiency.
KEY RESPONSIBILITIES:
- Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries. li>Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
- Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer-friendly.
- Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
- Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing the customer experience and developing sustainable solutions.
PERFORMANCE METRICS:
- Achieve weekly call and task targets.
- Adhere to standard operating procedures (SOPs) and maintain service quality.
- Deliver exceptional customer satisfaction, contributing to positive feedback.
- Meet punctuality and attendance requirements.
QUALIFICATIONS AND REQUIREMENTS:
Hard Skills:
- Fluency in the required customer language. (English)
- Previous experience in customer support or a related field is desirable.
Soft Skills:
- Strong customer focus and a genuine desire to help others.
- Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
- Excellent problem-solving skills, with a focus on achieving customer satisfaction.
- Ability to work collaboratively in a team environment and contribute positively to the company culture.
- Strong organizational skills and attention to detail.
WORKING HOURS:
- Rotational shifts based on the USA time zone (Monday - Sunday)
- Shifts: 15:00 - 02:00 / 14:00 - 01:00 (depending on Daylight Savings)
REMUNERATION PACKAGE:
- Basic Salary: R12 000
- Shift allowance: R500
- Commission Upto: R3000
EMPLOYEE BENEFITS: AFTER 3 MONTHS OF EMPLOYMENT
- Medical Insurance
- Home and Trauma Assist: Emergency and trauma support services.
- LMS: Access to our learning platform for personal and professional growth.
WHY JOIN US?
Be a part of Mango5's exciting journey in revolutionizing the customer service experience for a leading tech fashion brand. You'll have the opportunity to grow both personally and professionally in a dynamic, supportive environment that values excellence, integrity, and compassion.
APPLY NOW:
Ready to provide exceptional service and make an impact? Submit your detailed CV today! Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.
Inbound Customer Service Representative
Posted 4 days ago
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Job Description
Job Title: Inbound Customer Service Representative
Location: Cape Town CBD
Employment Type: Full-time
Experience Required: 0–3 years
Salary: R7945.69 + Medical Aid + Provident Fund + Shift Allowance
OverviewBelieve Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.
Key ResponsibilitiesHandle inbound calls from policyholders in a fast-paced contact center.
Process billing transactions including payments and account adjustments.
Accurately verify and interpret billing information.
Respond to simple and complex inquiries regarding billing and policies.
Provide technical support on internal client systems.
Follow up with policyholders on outstanding items to ensure resolution.
Deliver high-quality service in line with KPIs and service standards.
Collaborate with team members and contribute to a positive working environment.
Perform additional administrative or support tasks as required.
1 year of experience in a customer service or call center environment preferred.
Some post-matric education is advantageous.
Excellent communication skills and telephone etiquette.
Strong active listening and problem-solving abilities.
A calm, patient, and service-oriented mindset.
Ability to manage time and stay organized in a high-volume setting.
Competent with MS Office tools (Word, Excel, Outlook).
Willing and able to commit to full training and adhere to shift schedules.
Why Join This Team
Work with a respected brand in the insurance sector.
Structured training and onboarding provided.
Opportunities for career growth within the customer service stream.
Supportive and collaborative team culture.
Stable full-time role with consistent working hours.
German Customer Service Representative
Posted 16 days ago
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Job Description
APPLY TO OUR CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5!
Do you speak German (B2 level or higher )? Are you passionate about fashion and delivering exceptional service?
Mango5 is expanding! As we grow our dedicated Customer Care Team for a leading German fashion brand, we’re on the lookout for enthusiastic German-speaking Customer Service Representatives. If you're a confident communicator with a passion for helping people and creating memorable customer experiences, now is the perfect time to join our dynamic and fast-growing department!
KEY RESPONSIBILITIES:
ul>PERFORMANCE METRICS:
- Meet weekly targets for calls, mail, chats, and tasks.
- Adhere to standard operating procedures (SOPs) and maintain service quality.
- Deliver exceptional customer satisfaction, contributing to positive feedback.
- Meet punctuality and attendance requirements.
QUALIFICATIONS AND REQUIREMENTS:
Hard Skills:
- Fluency in the required customer language, read, write, and speak (German and English).
- Basic proficiency in English for internal communication.
- Previous experience in customer support or a related field is desirable.
Soft Skills:
- Strong customer focus and a genuine desire to help others.
- Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
- Excellent problem-solving skills, with a focus on achieving customer satisfaction.
- Ability to work collaboratively in a team environment and contribute positively to the company culture.
- Strong organizational skills and attention to detail.
WORKING HOURS:
- 9-hour shift (Shifted between 09:00 and 20:00)
- Monday to Saturday
- Dynamic Holidays roaster
- Transport provided
REMUNERATION PACKAGE:
-
REMUNERATION PACKAGE:
TOTAL EARNINGS: R25,500 - R30,000/month
(Includes: Basic Salary + Shift Allowance + Commission/)ADDITIONAL BENEFITS:
-
Medical Insurance
-
YouAssist (Emergency & Trauma Support)
-
LMS (Learning & Development Platform)
WHY JOIN US?
Be a part of Mango5's exciting journey in revolutionizing the customer service experience for a leading tech fashion brand. You'll have the opportunity to grow both personally and professionally in a dynamic, supportive environment that values excellence, integrity, and compassion.
APPLY NOW:
Ready to provide exceptional service and make an impact? Submit your detailed CV today! Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.
Greek speaking Customer Service Representative
Posted 349 days ago
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Job Description
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa :
Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirementsRequirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa :
Native/Advanced level in Greek language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal recordIf you meet the above requirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa , we would like to hear from you!
Senior Healthcare Customer Service Representative Nights
Posted 3 days ago
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Job Description
br>What You’ll be Doing < r>You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. < r>
During a Typical Day, You’ll < r>
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role
High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
What You Can Expect
Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
br>You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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Customer Service
Posted 1 day ago
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-DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY br>
We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns.
As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations.
To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.
Customer Service
Posted today
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Customer Service
Posted 6 days ago
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Job Description
A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.
Responsibilities:
- Receive production requests and prioritise accordingly to meet deadlines
- Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
- Work with production staff and sales staff to ensure customer expectations are met
- Manage account services through quality checks on client products and follow-up with timeous communication
- Coordinating delivery schedules, arranging collections, installations of products and services
Required:
- Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
- Aptitude to learn quickly
- Must be able to multi-task
- Must be able to work independently
- Excellent written and communication skills
- Strong customer service skills
- Detail oriented, organised, and deadline-driven
- Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
- Previous project management experience will be an advantage
- Must have driver's licence and own transport
If you meet the above requirements please send Cv's to '>