Customer service jobs in 90 Customer Service jobs in Johannesburg
Qualified Post Basic Pharmacist Assistant - Clicks Broadacres
Job Viewed
Job Description
Listing reference: click_019519
Listing status: Online
Apply by: 18 March 2025
Position summaryIndustry: Pharmaceutical Sector
Job category: Dispensing/Pharmacy
Location: Johannesburg Metropolitan
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our companyClicks Group
IntroductionResponsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
Kindly note only applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment Equity.
#J-18808-LjbffrJob No Longer Available
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However, we have similar jobs available for you below.
Customer Service Representative - Chemical
Posted 13 days ago
Job Viewed
Job Description
Minimum requirements for the role:
- Must have a tertiary qualification in Office Administration
- Minimum 2 years experience in customer service is essential
- Chemical industry experience is nice to have
- Strong verbal and written communication skills in English (Read, Write, Speak)
- Proficient in computer applications, particularly Microsoft Excel and Word
- Experience with Sage Evolution is preferred
The successful candidate will be responsible for:
- Taking and capturing telephonic or emailed customer orders.
- Processing invoices and delivery notes.
- Providing feedback to customers on order status.
- Liaising internally with Production, Dispatch, and Sales personnel.
- Managing time efficiently to ensure deadlines are met.
- Demonstrating communication skills.
- Performing basic secretarial duties.
- Using computer applications such as Sage Evolution, Excel, Word, and PowerPoint.
Customer Service Engineer
Posted 1 day ago
Job Viewed
Job Description
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB :
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE :
RESPONSIBILITIES :
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical :
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
Customer Service Officer
Posted 1 day ago
Job Viewed
Job Description
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for …
Vacancy
Customer Service Officer (Kellanova Boksburg)
Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Key areas of responsibility include:
Proactive day to day order management:
- Ensure that all orders received on or before 15h30 are processed on day received.
- All orders received post 15:30 to be captured the following day
- Communicate any changes with Vital and CCT
- Management of Special Request processes
- Removal of all 1970 Errors
- Saving of orders on P-Drive
- Laison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
- Locate orders for delivery on designated days
- Management of Pallets Configuration
ZOA and Order Management:
- ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
- Manage outstanding orders and reports
S tock Management:
- Management of Cut Authorization processes.
- Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
- Ensure stock allocation per customer order
- Escalation of all price variances between SAP and Customer Copy to KAM
- Sales Coordination via email with needed refreshing of order being completed
Uplifts:
- Accurate management of uplift process
- Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department
- Management and implementation of customer requirement per key identified customers
- VA05(daily and/or weekly where applicable)
- Daily Order Analysis
- Strike Rate report submitted weekly for PnP and Makro clients
- Report sent weekly on Fridays
- Zoo report updated daily
Ad hoc
- Raise any potential issues to other areas of the business and proactively resolve any issue raised
- Communicate to relevant customs and stakeholders efficiently and timeously
- Provide feedback on delivery issues to customers efficiently and timeously
- Handling of all customer complaints effectively and timeously
- Building of required key stakeholder relationships in relevant departments to manage queries
- Tracking of Orders as and when requested
Competencies & Skills .
- Maintains effective relationships with customers
- Develops / Delivers high quality / innovative products, services or solutions
- Focuses on customer needs and gains their commitment
- Gains management / colleague support to meet customer needs
- Ensures strategies / plans are aligned and reflect others' views
- Develops strategies / plans aligned to broader organizational strategy
- Communicates strategy
- Establishes clear, challenging and achievable objectives
- Aligns resources and the organization within own area of responsibility to achieve objectives
- Regularly reviews and communicates progress against objectives and adjusts as needed
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
- Provides candid / regular feedback
- Supports the development of others
- Inspires others to develop themselves
- Conveys a clear sense of personal goals and values
- Actively seeks feedback to improve performance
- Develops new skills and modifies behaviors based on feedback
- Takes personal responsibility for career and development
Skills/Experience
- Matric
- 2-3 Years CSO experience in warehousing/logistics
- Good understanding of SAP systems, Excel & Word
- Ability to follow work procedure and safety rules
- Ability to work in a pressurized environment
Qualifications
- Customer focus
- Interpersonal relations
- Communication - verbal and written
- Listening skills
- Planning & organisation
- Developing self
- Initiative
- Impact & influence
- Information seeking
- Achievement drive
- Follow through on order, query and feedback
- Team work
- Follow through on order, query and feedback
- Answer all calls in a professional manner
- Maintain a professional image at all times
- Orders are taken in a professional manner
- Commitment to work with in Kellogg's/DHL values
- Effective customer relationships with internal and external customers
- Ensure that all orders received by 15h30 are processed each day
- Ensure that all processed orders are "clean" to enable system release
Languages
- English verbal and written.
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
We are seeking a seasoned Customer Service Manager to deliver outstanding customer service and to advocate for this principle across the organization. The objective is to ensure the department operates efficiently and profitably, enhances customer satisfaction, loyalty, and retention, and fulfills their expectations.
JOB SPECIFICATION:
- Enhance the customer service experience, foster customer engagement, and promote organic growth.
- Assume responsibility for customer issues and ensure they are resolved.
- Establish a clear mission and implement strategies aligned with that mission.
- Create service procedures, policies, and standards.
- Maintain precise records and document customer service actions and conversations.
- Evaluate statistics and generate accurate reporting.
- Mentor, and develop customer service agents while cultivating an environment that encourages and empowers them to excel.
- Stay informed about industry developments and apply best practices to areas needing improvement.
- Manage resources and utilize assets effectively to meet both qualitative and quantitative objectives.
- Comply with and oversee the approved budget.
- Ensure a systematic workflow based on established priorities.
QUALIFICATION:
- Minimum Post Matric Business Qualification NQF Level 6
- Proven Junior-Middle Management experience non-negotiable
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
Experience
5-10 years relevant experience preferably in the contact centre environment.
ABILITIES:
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
TECHNICAL KNOWLEDGE:
- Software knowledge: MS Office Suite (at least intermediate Level)
- CRM Knowledge
- Working knowledge of customer service software, databases and tools
REQUIRED DOCUMENTS:
- Copy of Qualifications
- Copy of Certified ID
- Copy of valid driver's license
- Copy of RE5 Certificate
- Seniority level Mid-Senior level
- Employment type Full-time
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#J-18808-LjbffrCustomer Service Engineer
Posted 1 day ago
Job Viewed
Job Description
Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg, ZA time type Full time posted on Posted 12 Days Ago job requisition id 15187
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- C areer development and growth
YES, I WANT THIS JOB!
Please click on apply.
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
#J-18808-LjbffrCUSTOMER SERVICE CONSULTANT
Posted 1 day ago
Job Viewed
Job Description
Our Johannesburg branch based in Kempton Park is looking for a Customer Service Consultant.
Job specifications:
- Minimum of 2-5 years’ experience
- Prior experience in logistics or transportation may be preferred or required
- Able to communicate in a professional manner telephonically and have proper email etiquette.
- Active listening while remaining calm.
- Must be a team player.
- Must be able to work in a high-pressure environment.
- Computer literate (Proficient in Microsoft Office)
- Proficiency in English.
- Have own transport.
- Grade 12 certificate.
- Excellent organization, analytical, and communication skills
Customer Service Engineer
Posted 1 day ago
Job Viewed
Job Description
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- Career development and growth
YES, I WANT THIS JOB!
Please click on apply.
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
#J-18808-LjbffrBe The First To Know
About the latest Customer service Jobs in Johannesburg !
Customer Service Engineer
Posted 1 day ago
Job Viewed
Job Description
Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-055185
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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Aetna Health Plan Pricing Disclosure: Aetna Healthcare Pricing
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.
Equal Opportunity
PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.
Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.
Accessibility
PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .
Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
#J-18808-LjbffrCustomer Service Supervisor
Posted 1 day ago
Job Viewed
Job Description
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.
Essential Functions
- Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
- Respond promptly and professionally to incoming customer inquiries.
- Accurately process orders received through multiple channels in a timely manner.
- Evaluate and process credit requests, and return authorizations in accordance with company policy.
- Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
- Provide order confirmations upon customer request.
- Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
- Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
- Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
- Excellent verbal and written communication skills in English are required.
- Strong organizational skills with a high level of accuracy and attention to detail.
- Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
- Customer-focused mindset with a proactive approach to problem-solving and service delivery.
- Experience working in a fast-paced, cross-functional environment with multiple stakeholders.
Customer Service Officer
Posted 1 day ago
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Job Description
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for… Vacancy Customer Service Officer (Kellanova Boksburg) Job PurposeTo proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence.
Key areas of responsibility include: Proactive day to day order management:- Ensure that all orders received on or before 15h30 are processed on the day received.
- All orders received post 15:30 to be captured the following day.
- Communicate any changes with Vital and CCT.
- Management of Special Request processes.
- Removal of all 1970 Errors.
- Saving of orders on P-Drive.
- Liaison of EDI rejections, Late orders, Late bookings, unclear order copies, and Pricing.
- Locate orders for delivery on designated days.
- Management of Pallets Configuration.
- Manage ZOA reports at a minimum of 3 times per day, including orders on hold, shipping requirements, pricing, etc.
- Manage outstanding orders and reports.
- Management of Cut Authorization processes.
- Check stock availability and coordinate urgent deliveries where nominated delivery days were missed.
- Ensure stock allocation per customer order.
- Escalate all price variances between SAP and Customer Copy to KAM.
- Coordinate sales via email with needed order updates.
- Manage uplift process accurately.
- Manage customer service order return processes in line with reason codes in conjunction with GRA department.
- Manage and implement customer requirements for key identified customers.
- VA05 (daily and/or weekly where applicable).
- Daily Order Analysis.
- Weekly Strike Rate report for PnP and Makro clients.
- Weekly report sent on Fridays.
- Zoo report updated daily.
- Proactively raise and resolve issues within the business.
- Communicate effectively with customs and stakeholders.
- Provide timely feedback on delivery issues and handle customer complaints.
- Build key stakeholder relationships to manage queries.
- Track orders as requested.
- Maintain effective relationships with customers.
- Develop and deliver high-quality, innovative solutions.
- Focus on customer needs and gain commitment.
- Support team and organizational strategies.
- Communicate strategy and establish clear objectives.
- Align resources and review progress regularly.
- Champion continuous improvement and innovation.
- Inspire results through empowerment and recognition.
- Provide regular feedback and support development.
- Convey personal goals and values.
- Seek feedback and develop new skills.
- Take responsibility for personal career development.
- Matric qualification.
- 2-3 years CSO experience in warehousing/logistics.
- Good understanding of SAP, Excel, and Word.
- Ability to follow procedures and safety rules.
- Ability to work under pressure.
- Customer focus, interpersonal skills, communication skills, listening skills, planning, and organization.
- Initiative, impact and influence, information seeking, achievement drive.
- Follow through on orders and queries, teamwork, professional communication.
- Commitment to DHL values and building effective customer relationships.
- English (verbal and written).