88 Call Centre Agents jobs in Johannesburg

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Completed Matric
• Minimum of 2 years customer care experience
• Retentions experience advantageous
• Strong verbal and written communication skills
• Solution oriented

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints efficiently and empathetically, aiming for first-contact resolution.
• Document customer interactions and transactions in CRM or ticketing systems.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal departments (e.g., sales, technical support, shipping) to address customer needs.
• Stay up to date on product knowledge, system updates, and customer service best practices.
• Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
• Maintain a positive, professional attitude to enhance the customer experience and promote brand loyalty.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the programme before.
• Matric
• Communication Skills: Excellent verbal and written communication; ability to convey information clearly and empathetically.
• Technical Skills: Proficiency with computers, basic software
• Problem-Solving: Strong critical thinking and troubleshooting skills; ability to handle challenging situations calmly and effectively.
• Multitasking: Ability to manage multiple customer interactions and administrative tasks simultaneously.
• Interpersonal Skills: Friendly, patient, and customer-focused attitude; ability to build rapport quickly.
• Organization: Strong attention to detail, time management, and follow-through on customer issues.
• Adaptability: Comfortable working in fast-paced environments and adapting to changes in policies, procedures, or systems.
• Dependability: Reliable attendance, punctuality, and commitment to delivering excellent customer support.

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Completed Matric
• Minimum of 2 years customer care experience
• Retentions experience advantageous
• Strong verbal and written communication skills
• Solution oriented

Tracker requires the services of a Customer Care Co-ordinator in the Caredesk department at Head office based in Johannesburg. We require a diligent and hard-working individual with a passion for customer experience who can be part of a highly motivated team.

• Ensure that telephonic/electronic requests and walk-in clients received within the Caredesk Department are handled efficiently and in line with service level agreements and standards.
• Ensure that complaints/requests received at Director Level/Hellopeter/Social Media websites are resolved in line with service level agreements and standards as a priority.
• Monitor and oversee social media platforms.
• Be responsible for investigation, resolution, and reporting of all customer-related complaints, follow-up queries, and liaise with all necessary parties and departments regarding query resolution.
• Identify concerns or trends, investigate, and propose possible solutions for problems.
• Involvement in all financial queries, Tracker unit, application, and system-related queries and resolution received via the CareDesk.
• Attend to walk-in clients with a view of resolving queries/complaints.
• Ensure meeting of targets/deadlines as per Key Performance Agreement.
• Accurate record keeping of statistics as per stipulated guidelines and operating procedures.
• Assist with any other tasks or duties assigned by the Supervisor/Manager as the need arises.
• Gather information including root cause analysis of complaints providing recommendations for Management's review.

• Matric with 5 years working experience in a Contact Centre.
• Experience in handling director level or escalated complaints will be advantageous.
• Minimum 6 months to 1 year experience in handling escalations and/or complaints.
• Minimum 6 months to 1 year financial system (Willow) experience.
• Must have a genuine concern for customer complaints and work with dedication towards finding solutions.
• The ability to cope with a constantly changing and pressurized environment.
• Good understanding of operational environment (Product and systems knowledge) and analytical skills.
• Must be creative in finding solutions for customer complaints and excellent troubleshooting abilities.
• Excellent knowledge of Social Media platforms (Facebook, Twitter, etc.) and complaints platforms like Hello Peter.
• Must be self-motivated and a good team player.
• Excellent communication skills and high emotional intelligence (EQ) level.
• The ability to work in an environment where multi-skilling is required.
• Detail Oriented.

Medical Aid, Provident Fund.

• Minimum of Matric/Grade 12 (preferably studying towards a degree or diploma)
• A completed basic customer communication and/or administration training short course.
• Minimum of 2 years' experience in a same/similar position.
• Minimum of 1 - 2 years’ experience using SAP systems (Order entry essential)
• Minimum of 1 – 2 years’ experience working with export customers

Responsible for:

• Receiving of customer orders – via e-mail, phone, sales rep, customer website and other channels.
• Accurate processing of and follow through of customer purchase orders (sales orders).
• Daily backorder report review and action to ensure customers are informed and stock is delivered within lead times.

Tracker requires the services of a Customer Care Co-ordinator in the Caredesk department at Head office based in Johannesburg. We require a diligent and hard-working individual with a passion for customer experience who can be part of a highly motivated team.

• Ensure that telephonic/electronic requests and walk-in clients received within the Caredesk Department are handled efficiently and in line with service level agreements and standards.
• Ensure that complaints/requests received at Director Level/Hellopeter/Social Media websites are resolved in line with service level agreements and standards as a priority.
• Monitor and oversee social media platforms.
• Be responsible for investigation, resolution, and reporting of all customer-related complaints, follow-up queries, and liaise with all necessary parties and departments regarding query resolution.
• Identify concerns or trends, investigate, and propose possible solutions for problems.
• Involvement in all financial queries, Tracker unit, application, and system-related queries and resolution received via the CareDesk.
• Attend to walk-in clients with a view of resolving queries/complaints.
• Ensure meeting of targets/deadlines as per Key Performance Agreement.
• Accurate record keeping of statistics as per stipulated guidelines and operating procedures.
• Assist with any other tasks or duties assigned by the Supervisor/Manager as the need arises.
• Gather information including root cause analysis of complaints providing recommendations for Management's review.

• Matric with 5 years working experience in a Contact Centre.
• Experience in handling director level or escalated complaints will be advantageous.
• Minimum 6 months to 1 year experience in handling escalations and/or complaints.
• Minimum 6 months to 1 year financial system (Willow) experience.
• Must have a genuine concern for customer complaints and work with dedication towards finding solutions.
• The ability to cope with a constantly changing and pressurized environment.
• Good understanding of operational environment (Product and systems knowledge) and analytical skills.
• Must be creative in finding solutions for customer complaints and excellent troubleshooting abilities.
• Excellent knowledge of Social Media platforms (Facebook, Twitter, etc.) and complaints platforms like Hello Peter.
• Must be self-motivated and a good team player.
• Excellent communication skills and high emotional intelligence (EQ) level.
• The ability to work in an environment where multi-skilling is required.
• Detail Oriented.

Medical Aid, Provident Fund.

We are seeking a seasoned Customer Care and Operations Manager (CCOM) to oversee and manage all warehouse and distribution operations, as well as lead customer service excellence for our customer based in Boksburg.

POSITION INFO :

Minimum requirements :

• Matric
• Related degree or diploma in / Warehouse / Supply Chain Management
• 10 Years experience in warehousing and distribution
• 5 Years middle or senior management experience
• Experience in / Distribution industry is preferred
• Experience in Syspro or related ERP system is essential
• Knowledge of Environment, Health and Safety
• Valid drivers license
• Experience and knowledge of customer care or customer service environment
• Planned maintenance of vehicles
• Strict inventory control
• Improve daily route plans for delivery drivers

Apply via our website

If you do not hear from us within 5 days, please accept that your application was unsuccessful

Job title : Supply Chain Customer Care Planner

Job Location : Gauteng, Johannesburg Deadline : July 30, 2025 Quick Recommended Links

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• Job by industries

Education :

• Degree or equivalent NQF level 7 qualification in Supply Chain / Logistics / Finance or relevant field

Experience :

• 3-5 years’ experience in and export Logistics environment and Stakeholder Management
• Dynamix 365 experience
• FMCG experience

Duties and Responsibilities

• Plan and optimize loads in accordance with delivery dates, filling rates, and customer requirements.
• Organize transportation (chartering & slot booking) according to needs.
• Monitor the execution of deliveries to ensure compliance with delivery timescales.
• Proactively alert relevant partners in case of any event, delay, or failure regarding service commitment and engage in the search for solutions.
• Ensure the availability and compliance of all transport, billing, and customs documents.
• Prepare and manage all export documentation such as shipping instructions, commercial invoices, packing lists, and certificates of origin.
• Navigate customs regulations and duties, and prepare necessary paperwork.
• Develop and maintain relationships through frequent communication, across all levels with key Suppliers, Casas and international markets in order to support the smooth provision of Logistics services across the organisation
• Control the flow of communication, including new products, specials, general supply chain activity, etc. to all markets
• Communicate with customers about the shipping process and any potential disruptions or issues.
• Resolve any issues that may arise during the shipping process.
• Monitor and manage costs associated with the export process to maintain profitability.
• Contribute to continuous improvement to enhance work methods, results, and customer satisfaction.
• Deal with 3PL to ensure all orders are delivered as per the metrics

Join to apply for the Social Media Customer Care Agent role at Betway Africa

Join to apply for the Social Media Customer Care Agent role at Betway Africa

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Social Media Customer Care Agent

Department: Contact Centre

Reporting to: Contact Centre Coach

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Contact Centre Agent, you’ll be supporting the delivery of high-quality service to our clients. This will help us excel at delivering the best customer experience to stay ahead of the game.

What You’ll Be Doing

As part of your role, your responsibilities will include:

• Providing world class customer care to all prospective clients within our social media environments.
• Managing all social media channels in line with the departmental strategy and social media requirements and guidelines.
• Creating and suggesting exciting and relevant content that increases brand awareness within customers.
• Create content relevant to identified business persona
• Enhancing / improving the experience and relationships with our sports betters / punters by actively listening within the business SM space so as to offer insights on improving customer needs and experience
• Focus on driving positive customer sentiment and highlight possible developmental areas for improvement
• Liaising with Senior Agents / Floor Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively
• Monitoring internal systems and informing the Floor Manager/supervisor on duty if these are not operating, or responding, correctly.
• Correctly and diligently follow all requirements and company policies and procedures relating to the capturing of all communication with our sports betters as well as following proper escalation process to other departments should the need arise.
• Has a high regard for self-improvement through ensuring up skilling and training is requested when the need arises
• Consistently lives the values of the brand and business at all times.
• Performs other assigned duties as requested that are in line with a sports related customer service environment
  
  

• Good understanding of the different platforms such as Facebook, Instagram, YouTube and Twitter
• Minimum of 2 years’ experience in a Customer Service/ Contact Centre role
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
  
  

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
  
  

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation
  
  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
  
  

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Entertainment Providers

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