141 Call Centre Agents jobs in Johannesburg

InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on best practices for our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. At InfyStrat, we believe in building long-lasting relationships with our clients, and your efforts will be vital in maintaining their trust and satisfaction.

• Respond to customer inquiries and support requests via phone, email, or chat.
• Diagnose technical issues and provide effective solutions to customers.
• Document and track support requests in the ticketing system.
• Collaborate with development and engineering teams to resolve complex issues.
• Provide training and support documentation to empower customers to use our products effectively.
• Monitor customer satisfaction and seek feedback to improve service delivery.
• Stay up-to-date with product updates and industry trends to offer informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a customer support role, preferably in a technical environment.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Proficiency in using support ticketing systems and remote assistance tools.
• Ability to manage multiple priorities and maintain a high level of professionalism.
• Familiarity with databases, APIs, and web technologies is a plus.

Overview

Our client is a well-established organisation in the professional services sector, recognised for its commitment to operational efficiency and customer satisfaction. With a strong presence in the market, the company operates from its office in Johannesburg and is known for fostering a professional and forward-thinking working environment.

• Oversee and enhance customer service processes to ensure high-quality client experiences.
• Analyse operational data to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams to align customer service strategies with overall business goals.
• Manage and mentor a team to achieve departmental objectives and KPIs.
• Develop and maintain strong client relationships, acting as a key point of contact for escalations.
• Ensure compliance with company policies and industry regulations.
• Pricing, scheduling, coordination
• Prepare detailed reports and presentations for senior management on performance metrics.
• Support the implementation of new systems and technologies to enhance efficiency.

• A background in customer service or related functions within the professional services industry.
• Strong analytical skills and the ability to interpret operational data effectively.
• Proven experience in managing teams and driving performance improvements.
• Excellent communication skills, both written and verbal, for stakeholder engagement.
• A proactive approach to problem-solving and decision-making.
• Must come from the Oil and Gas Industry
• Must have managed a team of 10 individuals
• must be willing to be in SOuth Africa, Johannesburg
• 5 years minimum experience in distribution business including supply chain exposure and retail operations
• Familiarity with relevant systems or software used in customer service management

The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.

• Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
• Assist in installation and configuration of our products and software.
• Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
• Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
• Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
• Properly escalate unresolved issues to appropriate internal teams for higher-level support or development teams and follow up to ensure timely resolution.
• Gather customer feedback.

• Strong technical knowledge of CCTV systems, including hardware and software components.
• Knowledge of networking concepts and protocols is a plus.
• Flexibility to work in shifts or on-call as needed.
• Willingness to stay updated on new product features and industry trends.

• Fluent in English
• Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience)
• Excellent communication and interpersonal skills.

Description

The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.

• Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
• Assist in installation and configuration of our products and software.
• Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
• Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
• Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
• Properly escalate unresolved issues to appropriate internal teams (higher-level support or development teams) and follow up to ensure timely resolution.
• Gather customer feedback.

• Strong technical knowledge of CCTV systems, including hardware and software components.
• Knowledge of networking concepts and protocols is a plus.
• Flexibility to work in shifts or on-call as needed.
• Willingness to stay updated on new product features and industry trends.

• Fluent in English
• Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience)
• Excellent communication and interpersonal skills.

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SUMMARY:

Recruiter:

Network Recruitment

Job Ref:

NES /TSH

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.

POSITION INFO:

Key Requirements:

• Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment.
• Proven background working with OEM equipment in a customer-facing technical support role.
• BEng Degree in Mechanical Engineering (or a related field) is essential.
• Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
• A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.
  
  

• Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
• Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
• Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
• Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
• Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

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Overview

HuntWave, Johannesburg, Gauteng, South Africa – Join for the Customer Support Engineer role. The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.

• Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
• Assist in installation and configuration of our products and software.
• Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
• Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
• Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
• Properly escalate unresolved issues to appropriate internal teams (higher-level support or development teams) and follow up to ensure timely resolution.
• Gather customer feedback.

• Strong technical knowledge of CCTV systems, including hardware and software components.
• Knowledge of networking concepts and protocols is a plus.
• Flexibility to work in shifts or on-call as needed.
• Willingness to stay updated on new product features and industry trends.
• Fluent in English.
• Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience).
• Excellent communication and interpersonal skills.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

InfyStrat is looking for an enthusiastic Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will serve as the first point of contact for our clients' technical needs, ensuring they receive the support they require for optimal use of our products. Your primary responsibilities will include troubleshooting technical issues, providing timely resolutions, and educating customers on best practices. We are dedicated to fostering a collaborative environment where you can grow professionally while helping our customers achieve their goals.

Key Responsibilities

• Respond promptly to customer inquiries through various communication channels
• Diagnose issues and provide effective solutions or escalate as necessary
• Maintain accurate records of customer interactions and document solutions for future reference
• Work closely with product and engineering teams to report and resolve complex problems
• Conduct training sessions and create user-friendly documentation for customers
• Gather feedback from customers to enhance support offerings and overall customer satisfaction
• Stay informed on product updates, features, and industry trends to provide informed assistance
  
  
  

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 2+ years of experience in technical support or customer service roles
• Strong problem-solving skills with a deep understanding of software applications
• Exceptional communication skills, both written and verbal
• Proficiency in customer support software and CRM tools
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with network protocols, databases, and programming is an advantage

Why Verifone

Verifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business.

The Customer Support Agent will support clients on an escalated level and interacts with customers and colleagues to handle a variety of pre-sales or post-sales service functions.

What's exciting about the role

Main responsibilities

• Managing written off device process from identifying lost / stolen / unrepairable device serial numbers tracing the merchant details where device was installed calculating depreciated value of device / s quote preparation for end customer preparation of file for invoicing
• Assisting with ad-hoc repair billing
• Receiving and answering inbound emails from clients and providers within agreed SLA
• Recognizing queries that require escalation
• Onboards new contracts to generate installation work orders
• Receives customer requests and logs service tickets related to device faults / installation etc
• Ensures that SLA's are met in the responsible accounts and regions
• Update CRM systems with status of calls logged and relevant closing comments
• Sharing knowledge and escalating challenges that the service team, providers and clients experience to drive problem resolution
• Perform outbound calls as required (project / courtesy calls)
• General admin functions

Skills and Experience we desire

• Excellent problem solving and communication skills (verbal and written)
• Proficient in Microsoft Office suite with advanced excel skills (Vlookup. Xlookup, Pivots, functions)
• Strong background working with and analyzing data
• CRM system use
• Strong administration skills
• Skills and working experience in Customer Support

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Position based in Honeydew, Johannesburg

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