252 Customer Service Managers jobs in Johannesburg

Our Wealth practice is seeking a Customer Relations Manager (CRM) to join our professional team. The CRM will be responsible for managing and servicing our existing client base, ensuring that they receive outstanding support across accounting, tax, and advisory matters, while also assisting with financial planning and investment-related services.

This role is ideal for a candidate with strong relationship management skills who is either qualified or working towards their CFP® / CFA® designation and is eager to build long-term client relationships within a professional practice environment.

Key Responsibilities

• Serve as the primary relationship manager for an allocated portfolio of clients.

• Coordinate between clients and the firm’s accounting, tax, and advisory teams to ensure timely service delivery.

• Provide support with client onboarding, compliance documentation, and reporting.

• Engage with clients on financial planning, wealth, and investment matters under the guidance of senior professionals.

• Maintain accurate records of client interactions and ensure regulatory compliance.

• Assist with client reviews, preparation of reports, and follow-ups after meetings.

• Identify opportunities to add value and strengthen client relationships.

Minimum Requirements

• NQF Level 6 or 7 qualification in Accounting, Finance, or related field.

• Currently studying towards or holding a CFP® (Certified Financial Planner) or CFA® (Chartered Financial Analyst) designation.

• Strong communication and relationship management skills.

• Excellent organizational skills with attention to compliance and deadlines.

• Ability to manage multiple clients in a structured, professional manner.

Desired Attributes

• Professional, ethical, and client-focused mindset.

• Solid understanding of accounting/tax processes with exposure to financial planning concepts.

• Analytical and problem-solving abilities.

• Proactive, adaptable, and detail oriented.

Working Hours

Monday - Friday, 08:00 – 17:00

Remuneration

Based on qualifications and experience when applying please advise your salary expectations.

Important:

If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.  

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.

Listing reference:
click_

Listing status:
Online

Apply by:
19 September 2025

Position Summary
Industry:
Wholesale & Retail Trade

Job category:
Marketing Management

Location:
Woodmead

Contract:
Permanent

Remuneration:
Market related

EE position:
Yes

About Our Company
Clicks Group

Introduction
To lead and be responsible for the design, content, and effective measurement of all digital communications for Sorbet and its other business units, influence cross-functionally with other teams to identify and develop new and innovative methods of digital communications to maximise value (revenue and income).

Job Description
Purpose of the work:

• Manage the entire customer relationship with Sorbet Brands through direct, digital and instore platforms.
• Grow the profit and turnover of all Sorbet brands through the utilisation of understanding consumer behaviour and spend and developing strategies and campaigns.
• Manage and utilize all consumer channels to drive turnover, profit, brand awareness and brand love.
• Grow store growth through increased foot traffic through current guests and new feet.
• Assist with management of all online, direct, social and digital platforms.
• Optimizing, measurement & reporting of Sorbet Group direct, digital and instore platforms (loyalty, websites, social media, SMS, email, WhatsApp, digital screens, app, google and any other customer relationship direct or digital customer channels).
• Manage all direct or digital customer channels spend, campaigns and performance.
• Manage and grow the loyalty programme, app usage and e-commerce revenue.

Position reports to: MARKETING HEAD
Minimum Requirements
KEY TASKS AND RESPONSIBILITIES

• Manage the strategy and implementation of the website
• Convert website into a beauty and lifestyle format that drives educations , empowerments, insight ,

digitization (online sales and bookings), brand info and campaigns

• Content Creation
• Supplier Product Management
• Integrate with brand managers / agencies to get the most optimal and highest form of ROI
• Manage and get the highest ROI for all store GMB
• Develop toolkits for FP social media management to grow foot traffic into store
• Manage Yext platforms which include GMB, Store pages and Facebook
• Develop and execute group campaigns briefed in by the business
• Execute CRM digital campaigns briefed in my CRM
• Develop a CRM segmentation per brand
• Develop the consumer journey through analytics
• Grow basket size through CRM base
• Work with agency & brand manager on digital reports
• Build,Liaise and develop strong relationships with strategic digital partners (Facebook, Google, Twitter, etc.)

to maximize our opportunity and excel in the use of their respective platforms.

• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media

and/or display advertising campaigns

• Working knowledge of ad serving tools
• Manage and utilize the loyalty program to grow the business
• Manage the direct channels for the business and stores eg. SMS and emails
• Daily engagement (postings, responses, paid advertising & updating)
• Manage the social media company in terms of budget and workflow
• Manage social Media Complaints
• Manage all social media and digital briefs and campaigns to agency
• Develop the social media digital strategy with managers
• Manage the performance and analytics
• Grow the social media according to targets and KPI
• Lead all back end technical areas with digital agency
• Project manage all projects and campaigns that require a social media output

Key Competencies

• Ability to work independently, delivering on strategic direction without direct supervision
• Ability to influence others in indirect relationships
• Ability to motivate multiple stakeholders to a common goal
• Coaching peers
• Manage team in ambiguous environments
• Act with the highest integrity and lead with courage and humility
• Team player
• Results oriented
• Operate with high level of urgency and ownership
• Embrace change and motivate others to think and act differently
• Creative and Innovative
• Proven written and verbal communication skills
• Technologically advanced
• Be trendy and in the know
• Able to work in a team
• Good management skills
• Strong attention to detail

Education And Experience

• Bachelor's degree in business or a related field
• 3 - 5 years working experience in marketing & digital
• Demonstrated experience in brand building principles and omni-channel media strategy
• Excellent organization skills and ability to meet tight deadlines
• Experience with budget forecasting and tracking
• Marketing Background and Proven working experience in marketing
• Tech, Digital and CRM experience

Listing reference:

Listing status: Online

Apply by: 19 September 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Marketing Management

Location: Woodmead

Contract: Permanent

Remuneration: Market related

EE position: Yes

About our company

Clicks Group

Introduction

To lead and be responsible for the design, content, and effective measurement of all digital communications for Sorbet and its other business units, influence cross-functionally with other teams to identify and develop new and innovative methods of digital communications to maximise value (revenue and income).

Job description

Purpose of the work:

• Manage the entire customer relationship with Sorbet Brands through direct, digital and instore platforms.
• Grow the profit and turnover of all Sorbet brands through the utilisation of understanding consumer behaviour and spend and developing strategies and campaigns.
• Manage and utilize all consumer channels to drive turnover, profit, brand awareness and brand love.
• Grow store growth through increased foot traffic through current guests and new feet.
• Assist with management of all online, direct, social and digital platforms.
• Optimizing, measurement & reporting of Sorbet Group direct, digital and instore platforms (loyalty, websites, social media, SMS, email, WhatsApp, digital screens, app, google and any other customer relationship direct or digital customer channels).
• Manage all direct or digital customer channels spend, campaigns and performance.
• Manage and grow the loyalty programme, app usage and e-commerce revenue.

Position reports to: MARKETING HEAD

Minimum requirements

KEY TASKS AND RESPONSIBILITIES

• Manage the strategy and implementation of the website
• Convert website into a beauty and lifestyle format that drives educations , empowerments, insight ,

digitization (online sales and bookings), brand info and campaigns

• Content Creation
• Supplier Product Management
• Integrate with brand managers / agencies to get the most optimal and highest form of ROI
• Manage and get the highest ROI for all store GMB
• Develop toolkits for FP social media management to grow foot traffic into store
• Manage Yext platforms which include GMB, Store pages and Facebook
• Develop and execute group campaigns briefed in by the business
• Execute CRM digital campaigns briefed in my CRM
• Develop a CRM segmentation per brand
• Develop the consumer journey through analytics
• Grow basket size through CRM base
• Work with agency & brand manager on digital reports
• Build,Liaise and develop strong relationships with strategic digital partners (Facebook, Google, Twitter, etc.)

to maximize our opportunity and excel in the use of their respective platforms.

• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media

and/or display advertising campaigns

• Working knowledge of ad serving tools
• Manage and utilize the loyalty program to grow the business

• Manage the direct channels for the business and stores eg. SMS and emails

• Daily engagement (postings, responses, paid advertising & updating)

• Manage the social media company in terms of budget and workflow
• Manage social Media Complaints
• Manage all social media and digital briefs and campaigns to agency
• Develop the social media digital strategy with managers
• Manage the performance and analytics
• Grow the social media according to targets and KPI
• Lead all back end technical areas with digital agency
• Project manage all projects and campaigns that require a social media output

KEY COMPETENCIES:

• Ability to work independently, delivering on strategic direction without direct supervision
• Ability to influence others in indirect relationships
• Ability to motivate multiple stakeholders to a common goal
• Coaching peers
• Manage team in ambiguous environments
• Act with the highest integrity and lead with courage and humility
• Team player
• Results oriented
• Operate with high level of urgency and ownership
• Embrace change and motivate others to think and act differently
• Creative and Innovative
• Proven written and verbal communication skills
• Technologically advanced
• Be trendy and in the know

• Able to work in a team

• Good management skills

• Strong attention to detail

EDUCATION AND EXPERIENCE:

• Bachelor's degree in business or a related field
• 3 - 5 years working experience in marketing & digital
• Demonstrated experience in brand building principles and omni-channel media strategy
• Excellent organization skills and ability to meet tight deadlines
• Experience with budget forecasting and tracking
• Marketing Background and Proven working experience in marketing
• Tech, Digital and CRM experience

Overview

Embraer Services & Support - Commercial Aviation – For our Middle East and Africa office, we are currently seeking to recruit a Customer Services Manager for the Commercial Aviation Customer Relationship Management team, to act as the primary interface for the Airlines and Embraer Services & Support, to drumbeat all Business Unit activities whilst ensuring a single voice per customer to ensure customer satisfaction.

Customer Services Manager

Customer satisfaction is maintained by sustaining aircrafts availability in safe and customized conditions within the defined economic conditions, and by managing the relationship with the customer on technical and commercial issues. To support Embraer continuous improvement by providing product and market feedback to the Embraer organization.

• Ensures the support for the region is appropriately prioritized and adequate to each customer and the goal is to forge processes, strategies and relationships that will influence on the correct deployment of Embraer’s resources and result in the highest level of service and customer satisfaction.
• Oversees day-to-day support activities, including preparation for entry into service of new customers / aircraft models, and coordinate actions with field support, other Embraer departments and local service providers including Embraer authorized aircraft maintenance service centers.
• Develops trustworthy and ethical relationships with customers and service providers, by creating a level of support with focus on high management level, aircraft owners and close representatives.
• Is responsible to drive, define and implement the Customer Services & Support strategies in the region.
• Maintains active communication with Regional Aircraft Sales Directors in the region and assists in sales campaigns as required.
• Reports customer trends and captures market trends and other relevant information about the region.
• Actively participate in regional customer conferences and exhibitions.
• Able to address issues of mutual interest with Embraer’s approved risk sharing partners and Vendors/Suppliers

• Engineering or Business management degree or equivalent.
• Has knowledge of aviation and preferably knowledge of Embraer products and their components, has a balance between technical and commercial subjects, is able to use technical publications and documents.
• Superior communication and presentation skills and ability to successfully liaise at all levels of the organization as well as with external parties.
• Able to work in a dynamic, deadline driven environment with many complexities.
• Flexible, sense of urgency and customer focused are key character attributes to be successful in this role;
• Process oriented and driven to the continuous improvement of activities.
• Analytical and detail oriented, keeping up with legislative changes affecting the assigned client portfolio.
• Able to coordinate complex projects with global stakeholders.
• Identify, evaluate, mitigate and manage risk and relevant stakeholder expectations.
• Available to travel at short notice and to conduct international missions.
• Fluent English, both written and spoken, is a must. Other languages would be of advantage.

The company is seeking an experienced and dynamic Customer Service Manager  to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job  responsibilities as the Customer Service Manager  in Johannesburg  will include:

Requirements for this Customer Service Manager  job  in Johannesburg :

Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.

Job Overview

We are seeking an experienced Senior Customer Service Manager to lead our offshore e-commerce support operations. This role requires a results-driven leader who can manage daily operations, build and inspire high-performing teams, refine processes, and ensure every customer interaction consistently meets U.S.-level service standards.

• Lead and manage the daily operations of offshore customer service teams.
• Develop, coach, and inspire team members to achieve performance excellence.
• Implement and monitor KPIs, workforce scheduling, and performance optimization.
• Ensure high-quality service delivery across all customer touchpoints.
• Oversee CRM/ticketing system usage (Freshdesk or similar), ensuring efficient case handling.
• Continuously refine processes to drive efficiency, consistency, and customer satisfaction.
• Report on performance metrics and recommend improvements.
• Foster a culture of accountability, professionalism, and continuous improvement.

• Proven track record in customer service management (e-commerce experience strongly preferred).
• Strong leadership skills with the ability to coach, mentor, and hold teams accountable.
• Experience using Freshdesk or similar CRM/ticketing systems.
• Solid knowledge of KPIs, workforce planning, and performance optimization.
• Excellent written and verbal communication skills, with near-native English fluency.
• Process-oriented, detail-driven, and adaptable to a fast-paced, remote work environment.

Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.

• Customer understanding: Identifies and understand customer needs.
• Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape).
• Relationship management: Together with the team, the CS sales manager manages customer relationships with the main focus on CS topics.
• Responsible for sales in the non-food business in chain conveyor and components.
• Sales and Quotation support: Responsible for initiating the quotation process for CS offering.
• Generates sales leads for equipment/plant business.
• Support the ASM in the specific business.
• CRM: Utilization and responsibility for dedicated data set.
• Develop CS Business in the BU related in order to reach the budget.

• Minimum 5 years of sound professional experience.
• External: Former plant, maintenance, operations manager.
• Basic Mechanical / Industrial engineering education.
• Fundamentals of business administration and marketing.
• Tools: MS Office + Internal software: Intranet (B-World, SAP Quotation, CRM, etc.).
• Business Knowledge: Knowledge of major value drivers of customer P&L, and ability to explain the impact of the company's services (ROI).
• Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes.
• Knowledge of sales and service in process engineering operations.
• Knowledge of mining / energy sector.

Hire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with clients.

• Manage a team of customer service representatives to deliver exceptional service to clients.
• Develop and implement customer service policies and procedures to streamline operations and improve customer satisfaction.
• Resolve customer complaints and inquiries in a timely and professional manner.
• Monitor customer feedback and implement improvements to enhance the overall customer experience.
• Collaborate with internal departments, such as sales and production, to ensure seamless communication and coordination of services.
• Provide training and mentorship to customer service staff to enhance their skills and performance.
• Prepare and analyze reports on customer service metrics to track performance and identify areas for improvement.
• Stay up-to-date on industry trends and best practices to continuously enhance customer service operations.

• Bachelor's degree in Business Administration, Sales, or a relevant field.
• 6+ years of experience in a customer service management role, preferably in the furniture industry.
• 6+ years of experience in Retail Management Systems.
• Excellent communication and interpersonal skills to effectively interact with clients and team members.
• Previous working experience within a stressful, fast-paced environment.
• Strong problem-solving abilities to address customer issues and find effective solutions.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications and customer service software.
• Knowledge of relevant industry regulations and standards.
• Leadership experience to motivate and guide a team of customer service representatives.

Contact Hire Resolve for your next career-changing move. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV:

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.