63 Pick N Pay jobs in Johannesburg

Remote | PST Overlap | 2+ Years Experience | Digital Services

Support sales. Streamline onboarding. Drive client success.

We’re looking for a sharp, proactive Operations Associate with experience in sales or account management , especially within website development services for U.S.-based clients. In this role, you’ll work closely with the CEO and play a key role in keeping our pipeline moving, aligning sales and delivery teams, and ensuring clients have a great experience from day one.

What You’ll Do:

• Support sales operations through CRM management, pipeline tracking, and process documentation

• Coordinate client onboarding and ensure smooth handoffs between sales and delivery

• Assist in preparing quotes, proposals, and contracts for web development projects

• Provide operational support to the CEO—reports, task prioritization, and special projects

• Communicate across global teams to maintain timelines and expectations

• Propose workflow improvements that enhance client experience and operational efficiency

What You Bring:

• 2+ years in operations, account management, or sales

• Direct experience in web development or digital services for U.S. clients

• Strong communication skills and the ability to interact with senior stakeholders

• Proficiency with tools like HubSpot, Google Workspace, Trello, Slack, and Notion

• Self-starter mindset with comfort in fast-paced, remote environments

• Bonus: Experience in client success or bilingual communication

Why Join Us:

• 100% remote work with flexible hours and California-based leadership

• Make an immediate impact on client satisfaction and sales efficiency

• Join a globally distributed, high-performance team

• Be part of a growing company that values initiative and results

Company Description

NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration. Sales is NielsenIQ’s growth engine which is instrumental for the company’s success.

• Full-time
• Career Site Team: Sales
  
  

• Own the sales target for their accounts, and utilize all levers of growth to meet and exceed their target
• Understand the levers of growth (i.e. our products and services) sufficiently such that they can create the opportunities that will get them to meet their sales target
• Keep sales forecasts for their clients updated to provide complete accuracy and clarity on all live client opportunities and resulting forecasts
• Maintain Microsoft Dynamics opportunities so that this accurately matches your forecast
• Create Account Plans per assigned account which identifies real client needs, stakeholders necessary, and action plan to achieve sustained growth, refreshed quarterly
• Engage in relevant promotional activities and campaigns
• Understand how to create prices and proposals based on available rate cards and methods
• Design negotiation plan for each major negotiation and execute to maximise total contract values
• Reinforce NIQ's value proposition and develop trust to enable future business opportunities
• Proactively lead proposals and pitches to ensure powerful proposals and convincing presentations
• Run Quarterly Business Reviews with the client’s senior stakeholders to ensure NIQ's value is clearly understood, we are aware of the client’s satisfaction level and that we can enter contract negotiations with a full understanding of the Client’s position as it relates to NIQ's contract
  
  

• Own the quality of the client relationship, including its measurement, the creation and execution of an action plan to continuously improve client perceptions of NIQ
• Increase lateral and vertical client connections in terms of quantity (no. of relevant contacts) and quality
• Contribute to our progress towards NIQ South Africa’s objective of becoming a sales ‘Practice of Excellence’
• Rigorously comply with all internal processes required as part of our financial and legal compliance
• Support the migration of our clients from legacy services to the new platforms and ways of working
  
  

• 7 to 10 years of deep sales or business development experience, ideally in market research or the industries we serve (technical consumer goods, retail, fast moving consumer goods)
• Genuinely enjoys engaging with clients, a roll the sleeves up and get out there approach to sales
• Ambitious, looking to develop themselves, their sales, and the business by utilizing all the assets and support we have available
• Highly organized and able to attend to details
• High degree of follow through and sales discipline – owning our commitments and problem-solving where necessary to achieve them
• Whilst desirous of standing out, candidate must be able to work brilliantly with internal teams to deliver on their targets
• Skilled in listening and probing with clients, uncovering their implicit needs and connecting these to our solutions
• Ability to engage client conversations on mid to senior levels and to relate client issues to NIQ's capabilities
• Skilful with or willing to rapidly become skilfull in negotiating win-win deals with clients
  
  

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Information Services

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• At least 2 years of experience in a Customer Service Agent role
• Ability and willingness to work shift work

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

• Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
• First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
• Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
• Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
• Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
• Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
• Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
• Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
• Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

• Experience within Customer Service.
• Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
• Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
• Fluent English – both written and spoken.
• Proven planning and organisational skills.
• Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
• Strong passion for customer service and creating lasting relationships with players
• Ability to stay informed about industry trends and competitors
• Energetic, dynamic, and enthusiastic about providing excellent service
• Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

• The ideal candidate will be a self-motivated energetic individual
• Requires a target driven individual
• Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
• Innovation and ability to think “outside the box”
• Strong work ethic
• Ability to thrive in a fast-paced environment and value attention to detail
• Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
• Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
• FUN and high energy!

• Managerially Accountable to: Customer Service Manager and CS Team Leads

Job Title: Customer Service Representative

Experience: Minimum 1 year in call centre, customer service, or client-facing admin role

About Aetherbloom

Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom.

With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.

We are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg.

In this role, you will be the voice of our clients' brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery.

This is an in-person role, and you will be working from our local site while supporting UK-based clients.

1. Provide friendly, accurate, and professional support via phone, email, and live chat
2. Manage a high volume of inbound and outbound customer interactions
3. Troubleshoot customer issues efficiently, offering timely and effective solutions
4. Maintain up-to-date records of customer interactions in client CRMs or databases
5. Meet and exceed individual performance metrics and client SLAs
6. Collaborate with internal teams to ensure seamless service delivery
7. Demonstrate empathy, patience, and a solution-focused mindset in all interactions

1. Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
2. Fluent in English, with clear and professional verbal and written communication skills
3. Strong computer literacy and comfort working across multiple systems
4. Ability to adapt to UK business culture and understand client expectations
5. Based in Johannesburg and able to work on-site during UK business hours
6. Strong attention to detail and high levels of accountability

1. Knowledge of UK accents, customer expectations, or business etiquette
2. Experience using CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
3. Demonstrated resilience and commitment to learning and development

1. Be part of a purpose-driven company supporting economic empowerment in South Africa
2. Receive paid training to enhance your skills and build long-term career pathways
3. Work in a collaborative environment with strong mentorship and support
4. Opportunities for growth into leadership or specialist roles

To apply, please follow the link on Aetherbloom's Careers page on LinkedIn. Applications submitted after the closing date (12th July) will be rejected automatically.

Seniority level: Entry level

Employment type: Full-time

Industries: Business Consulting and Services

This job posting is active and accepting applications.

Adumo, a leading payments and rewards solutions provider and part of the Lesaka Technologies group, is looking for a Customer Service Manager to lead our frontline client service operations. This is a critical leadership role focused on customer retention, system health, and driving SLA adherence through coaching, analytics, and operational efficiency.

If you're passionate about delivering an exceptional client experience, thrive in fast-paced environments, and are obsessed with process and people development—this one’s for you.

Key Responsibilities

Customer Retention & Satisfaction

• Ensure timely resolution of customer queries in line with SLA commitments.
• Monitor ticket dashboards to prevent SLA breaches and drive accountability.
• Lead efforts to reduce query turnaround times and improve First Contact Resolution (FCR).
• Provide ad-hoc training to customers as needed and ensure all communication is professional and solution-focused.
• Drive usage and adoption of platforms like the Sixty60 integration with the CX team.
• Proactively reduce repeat customer queries and improve CSAT and NPS scores.
  
  

• Ensure all processes (card top-ups, master account management, portal queries, voucher engine issues, etc.) are executed per SOPs and SLAs.
• Monitor system health and manage checks performed by consultants.
• Lead root cause analysis efforts and submit reports with corrective actions.
• Escalate risks appropriately and ensure adherence to change control processes.
• Maintain proactive communication with clients during system incidents or escalations.
  
  

• Mentor, train, and support Client Services Consultants on systems, processes, and customer engagement.
• Monitor individual and team performance; give regular feedback and identify gaps.
• Develop personal development plans and facilitate weekly team check-ins and upskilling sessions.
• Drive a high-performance culture by reinforcing positive behaviours and addressing performance concerns effectively.
  
  

• Oversee workflows in Salesforce to ensure correct task allocation and deadline adherence.
• Develop support structures and improve efficiency through process improvement.
• Participate in cross-functional projects and system enhancements (e.g., Salesforce, Customer Portal, Cardholder Portal).
• Track performance against SLAs and contractual obligations for each client.
• Provide regular reporting to management, including weekly and monthly CX/Operations reports and fault/root cause analysis.
  
  

• Matric (NQF Level 4)
• Diploma in Marketing, Sales or Business Management (NQF Level 6)
• 5–7 years’ experience in Customer Service or Operations Management, preferably within fintech, telecoms, or another high-volume environment
• Solid understanding of SLA management, team leadership, and customer experience frameworks
• Experience with Salesforce or other CRM/ticketing tools is highly advantageous
• A structured, solutions-driven approach and the ability to coach and lead teams under pressure
  
  

1. Provide exceptional customer service to all relevant stakeholders, paying attention to detail in terms of departmental quality standards.
2. Resolve all queries logged via supported platforms within a timely and efficient manner for both e-commerce and Level 1 POS related queries.
3. Provide authentic, courteous service at all times in line with company policies and procedures.
4. Provide out-of-the-box solutions to queries raised.
5. Follow and execute support protocols in line with the business needs to the highest calibre.
6. Proactively manage workload via all relevant company platforms.
7. Proactively retain merchants via service excellence and authentic customer service methodology.
8. Provide technical support where required (previous fintech technical knowledge is beneficial).
9. Collaborate with all internal and external stakeholders to resolve queries and facilitate solutions to enhance service delivery at every interaction.
10. Demonstrate a keen interest to learn, understand, and improve within the business.
11. Highly developed sense of integrity and commitment to customer satisfaction and excellence.
12. Have a strong work ethic as well as the ability to work within a dynamic, fast-paced, and highly adaptable team environment.
13. Open to feedback, mentoring, and coaching for the purpose of growth within the business.
14. Ability to take accountability for tasks and complete everything that is required in a proficient manner.
15. Maintain accurate records of customer interaction, issues, and resolutions using our internal systems.
16. Collaborate with other team members and departments to resolve complex technical issues.
17. Stay updated on product features, enhancements, and industry trends to provide informed support.
18. Conduct follow-up calls to ensure customer satisfaction and issue resolution.

1. Matric/equivalent thereof. Tertiary qualification advantageous.
2. 2 Years+ experience in a customer service environment dealing with e-commerce and POS related queries.
3. Ecommerce, online payments process, POS, and technical experience is required.
4. Detail-oriented and puts a high value on accuracy.
5. Familiarity with various operating systems and network concepts.
6. Proficiency using support ticketing systems and CRM software.
7. Excellent interpersonal and communication skills.
8. Proficiency in both written and verbal communication.
9. Ability to work independently and as part of a team.
10. Strong problem-solving abilities and attention to detail.
11. Good organizational skills and the ability to multitask in a fast-paced environment.
12. Willingness to work shifts between the hours of 8 am to 6 pm, Monday to Saturday, as well as public holidays where required.

Job Responsibilities

1.Take the lead in collecting quality and customer complaint data, write data reports, provide timely feedback to the business side, and provide support for decision-making.

2.Participate in proposing customer experience optimisation solutions to enhance customer satisfaction.

Qualifications

1. Knowledge and skills requirements: understanding of customer service, automotive product knowledge and after-sales business processes; proficient in the use of Office office software; with vehicle driving skills;

2. Educational requirements: bachelor degree or above

3. Foreign language requirements: English can be used as a working language, fluent communication in English is preferred

4. professional requirements: automotive service engineering, mechanical design and manufacturing and automation, mechanical engineering, mechanical major preferred

5. Working experience: 1-3 years of after-sales service experience in the automotive industry or related fields is preferred.

6. Other requirements:

Good analytical and problem solving skills;

Good communication skills and teamwork spirit;

Able to adapt to overseas travelling/expatriation;

Direct message the job poster from four point 0

The Customer Support Agent is responsible for delivering high-quality support services to customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.
• Suggest improvements based on customer feedback and trends.
• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Proficiency in English.

Beneficial Requirements:

• Experience in Industrial Automation products.
• Experience with advanced troubleshooting and technical support.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Sales
• Industries Appliances, Electrical, and Electronics Manufacturing, Robotics Engineering, and Wholesale

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Be Part Of The World’s Largest Logistics Company

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Vacancy

Customer Service Officer ( Kellonova – Boksburg)

Job Purpose

To proactively provide a central point of communication for all customer service functions and the operational

link between KAMs, Clients (Internal and External), and all business partners while achieving & sustaining

service excellence.

Key areas of responsibility include :

• Proactive day to day order management
• Ensure that all orders received daily on or before 15h30 are processed/captured on day received, all
  
  
  

• Communicate any changes with Vital and CCT to respective stakeholders
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery to designated days
• Management of Pallet Configuration
• Query management
• Ensure response to queries received (Email/Telephonic) are responded to before 17:00
• Ensure communication is maintained with the customer in regards to query received while awaiting
  
  
  

• ZOA and Order Management
• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements
  
  
  

• Manage outstanding orders and reports
• Stock Management
• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
• Ensure stock allocation per customer order
• Pricing
• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination
  
  
  

• Uplifts
• Accurate management of loading of uploads on Pride
• Good Returned
• Management of Customer Service order return-related processes in line with reason codes in
  
  
  

• Key Customer Requirements
• Management and implementation of customer requirement per key identified customers
• Reports
• VA05 (daily and/or weekly where applicable to be shared with relevant stakeholders)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Smollans report sent weekly on Fridays
• ZOO report submitted daily
• Adhoc
• Raise any potential issues to other areas of the business and proactively resolve any issue raised
  
  
  

• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• Tracking of orders as and when requested
  
  
  

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Relevant Degree or Qualification
  
  
  

• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules
• Ability to work in a pressurized environment
• Customer focus
• Interpersonal relations
• Communication - verbal and written
• Listening skills
• Planning & organization
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback Team work
• Follow through on order, query and feedback
• Answer all calls in a professional manner
• Maintain a professional image at all times
• Orders are taken in a professional manner
• Commitment to work with in DHL values
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day
• Ensure that all processed orders are "clean" to enable system release
  
  
  

• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules
• Ability to work in a pressurized environment
• Customer focus
• Interpersonal relations
• Communication - verbal and written
• Listening skills
• Planning & organization
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback Teamwork
• Follow through on order, query and feedback
• Answer all calls in a professional manner
• Maintain a professional image at all times
• Orders are taken in a professional manner
• Commitment to work with in DHL values
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day
• Ensure that all processed orders are "clean" to enable system release
  
  
  

• English verbal and written.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

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