152 Customer Service Representatives jobs in Cape Town

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients. We pride ourselves on providing solutions that suit our client’s unique individual circumstances; our employees are key in achieving this goal.

The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Are you a confident, detail-oriented professional with at least 2 experience in client services and onboarding? Are you looking for a dynamic environment where you can grow your career, take ownership of your work, and engage with clients from around the world?

We’re looking for an energetic, driven, and people-focused Client Relations Consultant to join our high-performing Forex team. You’ll be the first point of contact for new and existing clients—building relationships, supporting their onboarding journey, and ensuring a seamless, compliant process every step of the way.

• Have at least 2 years’ experience in client services, onboarding, or compliance (ideally in the financial or Forex space)
• Are confident, bubbly, and professional in your communication—both written and verbal
• Are ambitious, eager to learn, and comfortable taking initiative
• Can work independently but also enjoy being part of a close-knit, collaborative team
• Have a keen eye for detail and a strong sense of accountability
• Are well-organised and able to manage multiple tasks under pressure
• Are proactive and solution-oriented when engaging with clients
• Are tech-savvy and proficient in MS Office (especially Excel, Word, and Outlook)
• Have experience working with international clients
• Have worked with CRM systems or client databases
• Understand regulatory compliance and onboarding processes within a financial services business

• Serve as a key contact point for clients, managing inbound enquiries via email, phone, and online platforms
• Guide clients through the onboarding and compliance process, ensuring all required documentation is received, reviewed, and processed accurately
• Work closely with a team of brokers to support daily operational and administrative tasks
• Provide exceptional customer service that builds long-term relationships and promotes client retention
• Identify opportunities for lead generation, upselling, or cross-selling based on client needs
• Maintain accurate client records and ensure systems are updated timeously

At Sable International, you’ll join a team that values growth, initiative, and excellence. We offer a fast-paced environment where high performers are recognised, and no day is the same. If you’re ready to take your career to the next level and you thrive in a client-centric role that offers exposure to international markets—this is the opportunity for you.

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients. We pride ourselves on providing solutions that suit our client’s unique individual circumstances; our employees are key in achieving this goal.

The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Are you a confident, detail-oriented professional with 2 to 5 years’ experience in client services, onboarding, and compliance within the financial industry? Are you looking for a dynamic environment where you can grow your career, take ownership of your work, and engage with clients from around the world?

We’re looking for an energetic, driven, and people-focused Client Relations Consultant to join our high-performing Forex team. You’ll be the first point of contact for new and existing clients—building relationships, supporting their onboarding journey, and ensuring a seamless, compliant process every step of the way.

• Have 2–5 years’ experience in client services, onboarding, or compliance (ideally in the financial or Forex space)
• Are confident, bubbly, and professional in your communication—both written and verbal
• Are ambitious, eager to learn, and comfortable taking initiative
• Can work independently but also enjoy being part of a close-knit, collaborative team
• Have a keen eye for detail and a strong sense of accountability
• Are well-organised and able to manage multiple tasks under pressure
• Are proactive and solution-oriented when engaging with clients
• Are tech-savvy and proficient in MS Office (especially Excel, Word, and Outlook)
• Have experience working with international clients
• Have worked with CRM systems or client databases
• Understand regulatory compliance and onboarding processes within a financial services business

• Serve as a key contact point for clients, managing inbound enquiries via email, phone, and online platforms
• Guide clients through the onboarding and compliance process, ensuring all required documentation is received, reviewed, and processed accurately
• Work closely with a team of brokers to support daily operational and administrative tasks
• Provide exceptional customer service that builds long-term relationships and promotes client retention
• Identify opportunities for lead generation, upselling, or cross-selling based on client needs
• Maintain accurate client records and ensure systems are updated timeously

At Sable International, you’ll join a team that values growth, initiative, and excellence. We offer a fast-paced environment where high performers are recognised, and no day is the same. If you’re ready to take your career to the next level and you thrive in a client-centric role that offers exposure to international markets—this is the opportunity for you.

Join to apply for the Client Relations Liaison role at Daisy Business Solutions .

• Building and maintaining relationships with clients/customers
• Conducting business reviews to ensure clients are satisfied with their products and services
• Alerting the sales team to opportunities for further sales within key clients
• Informing customers of new product offerings
• Attending meetings with clients to build relationships with existing accounts
• Achieving client relationship targets and KPI’s as set by the Head of Sales
• Working closely with Sales Managers and Sales Representatives
• Escalating and resolving areas of concern as raised by clients
• Carrying out client satisfaction surveys and reviews
• Passing leads to the sales team and following up on progress
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Adhere to weekly appointment targets and sales GP targets

• Minimum Grade 12
• 2-3 years of sales experience
• Strong interpersonal skills and an ability to build rapport with customers
• Previous experience working as a client relations liaison or a track record of managing client relationships
• Hardworking with a strong work ethic
• Target-driven and competitive
• Must have your own vehicle

• Entry level

• Full-time

• Business Development and Sales

• Business Consulting and Services

Overview

SUMMARY : Position available for a Help Desk Technician to be based in Goodwood, Cape Town.

• Support of users' new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications)
• Support of IT hardware infrastructure at Cape Town Distribution Centre and Cape Branch Offices
• Technical knowledge: hardware and software deployment and troubleshooting
• Excellent troubleshooting skills with rapid resolution
• Performs daily IT hardware and software support; assist operational team with WMS, Office 365, antivirus and Windows support at Head Office; assist operational team with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support
• Update and maintain Asset Register and user configuration on Windows, Office 365, POS, Uniclox
• More than 2 years' experience with configuring and setting up IT systems

• Matric with Maths
• L1 LAN Network (Basic)
• L1 Wireless Network (Basic)
• L1 WAN Network (Basic)
• L1 Phones & Printers (Basic)
• L1 Remote support (Basic)
• L1 Office 365 (Basic)
• L1 Active Directory (Basic)
• L1 Microsoft infrastructure skills (Basic)
• L1 Hardware & Software maintenance (Basic)
• Good understanding of Microsoft Environment
• Client interaction experience
• Desktop Support
• Basic Endpoint Security

POSITION INFO : Position available for a Help Desk Technician based in Goodwood. Experience with: LAN Network, Remote Support, WAN Network

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re looking for a dedicated and inspiring Call Center Supervisor to lead our Payables Support team. In this role, you’ll guide a group of 15–20 agents who assist customers with payment-related questions and account support. Your leadership will be key to delivering a smooth, positive customer experience and driving team performance.

Start Date: 8 December 2025

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Lead and support your team : Motivate agents to meet performance goals and provide outstanding service.
• Manage daily operations : Oversee attendance, schedule adherence, and productivity to keep things running smoothly.
• Track performance : Monitor KPIs like quality, accuracy, response time, and customer satisfaction.
• Coach and develop : Hold regular one-on-one sessions to offer feedback, support growth, and help team members succeed.
• Ensure compliance : Uphold company policies and payment security standards.
• Collaborate across teams : Work with QA, Training, and Workforce Management to improve processes and maintain high service standards.
• Handle escalations : Step in to resolve complex customer issues and payment concerns.
• Support onboarding : Help prepare for new hire training and ensure alignment with client expectations.
• Analyze and improve : Use performance data to spot trends and identify areas for improvement.
• Build team culture : Foster a positive, accountable, and engaging work environment.

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12 / National Senior Certificate (NSC) required; a tertiary qualification in Finance, Business Administration, Accounting, or a related field is advantageous.
• Clear criminal record
• At least 2 years in a leadership or supervisory role within a BPO or contact center (Customer Service, Back Office, or Financial Support).
• Experience as a QA, Trainer, or Senior Agent is a strong advantage.
• Background in financial services , payment processing, or logistics is a big plus.
• Comfortable using CRM tools and generating reports.
• Strong written communication and documentation skills.
• Basic math and analytical abilities for payment oversight.
• Excellent communication and people skills.
• Ability to coach, mentor, and hold team members to high standards.
• Organized and solution-oriented.
• Detail-focused with a strong sense of compliance.
• Professional, service-driven, and motivated to lead by example.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:

• Annual Leave : Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth : We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training : Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment : Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code : Enjoy a relaxed dress policy that lets you work comfortably.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

• All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Call Center Supervisor – Mass Markets

Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. It delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. The contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. MCI is committed to fostering an environment where professionals can build meaningful careers, access continuous learning opportunities, and contribute to the success of a globally expanding organization.

M Our Call Center Supervisor will lead the Payables Support team, guiding 15–20 agents who assist customers with payment-related questions and account support. The role requires alignment with U.S. working hours for seamless communication across teams and stakeholders.

Start Date: 8 December 2025

Position Responsibilities:

• Lead and support the team by motivating agents to meet performance goals and providing outstanding service.
• Manage daily operations, including attendance, schedule adherence, and productivity.
• Track performance by monitoring KPIs such as quality, accuracy, response time, and customer satisfaction.
• Coach and develop team members through regular one‑on‑one sessions.
• Ensure compliance with company policies and payment security standards.
• Collaborate with QA, Training, and Workforce Management to improve processes and maintain high service standards.
• Handle escalations by resolving complex customer issues and payment concerns.
• Support onboarding by preparing new hire training and ensuring alignment with client expectations.
• Analyze and improve by spotting trends and identifying areas for improvement through performance data.
• Build team culture by fostering a positive, accountable, and engaging work environment.

Candidate Qualifications:

• Grade 12 / National Senior Certificate (NSC) required; tertiary qualification in Finance, Business Administration, Accounting, or a related field is advantageous.
• Clear criminal record.
• At least 2 years in a leadership or supervisory role within a BPO or contact center.
• Experience as a QA, Trainer, or Senior Agent is a strong advantage.
• Background in financial services, payment processing, or logistics is a big plus.
• Comfortable using CRM tools and generating reports.
• Strong written communication and documentation skills.
• Basic math and analytical abilities for payment oversight.
• Excellent communication and people skills.
• Ability to coach, mentor, and hold team members to high standards.
• Organized and solution‑oriented.
• Detail‑focused with a strong sense of compliance.
• Professional, service‑driven, and motivated to lead by example.

Compensation & Benefits:
Compensation is competitive and grows with experience. Benefits include annual leave, health benefits after probation, paid training, a positive work environment, and a casual dress code.

Physical Requirements: The job operates in a professional office environment. The employee will be largely sedentary, sit/stand for long periods using a computer and telephone headset, operate office equipment, and may occasionally move about the office to accomplish tasks, reaching in any direction, lifting or lowering objects, and moving objects up to forty pounds.

Conditions of Employment:
Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation: Consistent with the ADA, MCI will provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship arises.

Equal Opportunity Employer: MCI embraces differences and believes diversity is a benefit to employees, the company, customers, and the community. MCI maintains a work environment free from discrimination and encourages a diverse and equal opportunity work environment.

Operations Manager – Cape Town What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client and business goals.

• You’ll have responsibility for the operational direction and financial performance of the business
• You’ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
• You’ll report to the Senior Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

• Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long‑term development and success of the business
• Responsibility for the direct management and development of the junior management team
• Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
• The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
• Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
• Contributing to the operational elements for new bids and new services
• Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
• Responsibility to create an environment in which employees consider themselves as stakeholders.
• Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
• To over‑see the forecasting, planning and real‑time delivery of our manpower – to meet client volume and profiles.
• Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.

• A minimum 4 year call center management or equivalent work experience
• Continuously promote a performance‑driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day‑to‑day tasks
• Consistently mentor and inspire others
• Customer focused mindset
• Understanding, interpreting, and manipulating data for reporting
• You’ll have good process and change management experience to aid your delivery of business needs and changing client requirements
• Strong people and client leadership and stakeholder management

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career‑growth and lots of learning opportunities for aspiring minds
• And yes… all the competitive compensation, performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages and allows every individual to bring value to the table in their own unique way.