381 Call Centre Agent jobs in South Africa

GRADUATE INTERNSHIP PROGRAMME

CIPC (a member of the dtic ) is committed to youth skills development by providing graduates with opportunities to gain work experience to complement their studies. Applicants are invited for an Internship Programme that would run for a period of 24 months. Interns will be placed in our Sunnyside Office (Pretoria).

WHAT IS INTERNSHIP

As contemplated by Cabinet in December 2002, Internship is a public service graduate work experience programme targeting unemployed graduates. It gives students workplace experience or an opportunity to practice the work skills that they have studied and will practice in the future.

Beneficiaries of the Internship programme:

• Unemployed South African graduates from higher education institutions who have completed their degrees/diplomas.
• Unemployed graduates who have not been exposed to any work experience.
• Unemployed graduates who have never participated in the Internship programme.
• Applicants must be between ages of 18 to 35 years old.

REMUNERATION

Interns are offered R stipend per month

Successful applicants will be expected to sign a Graduate Internship Programme Agreement.

NB: Please ensure you have uploaded and attached an updated CV and academic transcript of your relevant qualification when you submit your application.

OTHER INFORMATION

Qualifications and SA citizenship checks will be conducted on the successful candidate. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representation in accordance with the approved employment equity plan.

Feedback will only be given to shortlisted candidates.

CIPC reserves the right not to fill an advertised position.

For further details regarding this position please click the link:   or visit the CIPC website at   

 Should you experience any difficulty in applying please contact the CIPC Recruitment Office at ;7075; 7197

Closing date: 17 September 2025

• Diploma or Degree in Call Centre

RESPONSIBILITIES

• Handle and resolve customer complaints
• Provide customers with product and service information
• Effectively deal with job stress, angry callers, and upset customers
• Support and provide superior service via phones, e-mails and faxes as a receiver and caller
• Answer calls professionally
• Respond to customer inquiries
• Enter customer information and update
• Process Orders accurately
• Identify and escalate priority issues
• Sell to Customers
• Route calls to appropriate resources
• Follow up customer calls where necessary
• Complete attendance registers
• Meets commitments to customers
• Other duties as assigned by management

Minimum Requirements:

• Matric
• Must be bilingual, with fluency in Amharic and English  
• Fluency in Foreign Languages i.e. Bengali and Amharic will be an advantage
• 6 months Call Centre Experience will be an advantage
• Must be computer literate

Attributes

• Be able to listen to the customer’s query and respond adequately
li>Perfect telephone etiquette
• Able to handle irate customers
• Able to multitask

Apply now for MiWayLife's Outbound Call Centre Agent position in Parktown. Join a leading long-term insurance provider and build your career in financial services sales.

• Sell life insurance telephonically
• Achieve sales targets
• Adhere to Quality and Compliance processes to minimize business risk
• Manage your quality and compliance against benchmarks to minimize business risk, with
  the client in mind
• Maintain optimal operational efficiencies based on productivity measures
• Adapt and change to fit in with changing business operational requirements
• Sales objection handling
• Build and maintain good client relationships
• Managing information regarding new products, ruling, training updates, etc.
• Keep abreast of developments and trends in the Industry – self learning
• Ensure commitment to the FAIS Fit & Proper qualification requirements

• Grade 12 qualification
• At least 1 years’ experience within a Sales Outbound Call Centre selling long -term insurance (with targets attached to the sales)

• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime in order to achieve targets.
• Being fully computer literate.

• Interpersonal
• Planning and organizing
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement orientated
• Continuous learning
• Tenacity
• Objection handling skills
• Team orientated
• Ability to receive and implement feedback

If you meet the above criteria, and you are interested in applying for this role please submit your CV via the following link:
Please ensure that your CV attached to your application is an updated version of your entire working career to date. Please also attach a copy of your ID and Matric certificate.
We are looking for Sales Agents within the long-term insurance environment. If you are successfully shortlisted the next phase of the recruiting process is a telephonic pre-screen interview.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

The time taken to complete this process depends on how far you progress and the availability of managers.

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

_{MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.}

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:

• offer its clients excellent service, superior value products, and fair treatment always;
• be an employer of choice; and
• be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

Having an RE5 certificate for this job is not a requirement, but having it, will be an advantage. Get help here to write and pass the RE5 exam

About us:

Established in 2010, Talksure is an independent financial services provider for the South African and International markets. Based in Umhlanga, KZN we specialize in providing innovative, tailor-made customer engagement solutions.

Our growing team of highly motivated and skilled sales specialists has a proven track record of producing exponential revenue growth for customers, maintaining long-term relationships and exceptional standards, all while creating a winning organizational culture that grows and retains top talent.

Job Description:

To obtain quality sales from the data provided.

Recruitment for the Multichoice Campaign

Requirements:

• Grade 12
• Clear ITC
• No Criminal Record
• Excellent communication skills
• Target driven
• 6 months outbound or inbound sales experience, retentions, upgrades, upselling
• Experience selling funeral cover is advantageous

The Perfect Personality

• Confident
• Self-motivated
• Excited to learn and grow

WORKING HOURS: Flexible dependent on operational requirements of the business.

Benefits:

• Uncapped Commission
• Quarterly Bonuses
• Target Bonuses
• Talk time Bonus
• Career growth opportunities
• Subsidized meals at our canteen

About us:

Established in 2010, Talksure is an independent financial services provider for the South African and International markets. Based in Umhlanga, KZN we specialize in providing innovative, tailor-made customer engagement solutions.

Our growing team of highly motivated and skilled sales specialists has a proven track record of producing exponential revenue growth for customers, maintaining long-term relationships and exceptional standards, all while creating a winning organizational culture that grows and retains top talent.

Job Description:

To obtain quality sales from the data provided.

Recruitment for the Multichoice Campaign

Requirements:

• Grade 12
• Clear ITC
• No Criminal Record
• Excellent communication skills
• Target driven
• 6 months outbound or inbound sales experience, retentions, upgrades, upselling
• Experience selling funeral cover is advantageous

The Perfect Personality

• Confident
• Self-motivated
• Excited to learn and grow

WORKING HOURS: Flexible dependent on operational requirements of the business.

Benefits:

• Uncapped Commission
• Quarterly Bonuses
• Target Bonuses
• Talk time Bonus
• Career growth opportunities
• Subsidized meals at our canteen