2,751 Teleperformance jobs in South Africa

Frontrow Hair is a trusted South African brand, specialising in high-quality human hair extensions and hair products. We are looking for a friendly, professional, and sales-oriented Customer Care & Sales Representative to join our team.

This part-time role is perfect for someone who enjoys building customer relationships, thrives in a sales-driven environment, and is highly organised in managing daily operations.

Working Hours:

• Mon - Fri: 9:00am - 2:00pm

• 1st & last Sat of the month: 9:00am - 12:00pm

Key Responsibilities:

• Deliver excellent customer service in-store, online, and via phone/email.

• Conduct product demonstrations, including shade matching and helping customers select the right hair products.

• Drive sales, contributing to overall team goals and customer satisfaction.

• Handle logistics and dispatch: prepare, pack, and fulfil customer orders accurately.

• Respond promptly to customer queries with clear, professional communication.

• Assist our Operations Manager with day-to-day administrative and operational tasks.

Skills & Requirements:

• Friendly, approachable, and customer-focused.

• Excellent spoken and written communication skills.

• Confident in driving sales and building customer relationships.

• Strong organisational skills and attention to detail.

• Proactive problem-solving abilities and a can-do attitude.

• Computer literate and comfortable working with online systems.

• Previous retail, sales, or customer service experience is highly advantageous.

How to Apply:

Please send your CV and cover letter to

Overview

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institutions student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.

Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.

Contribute to a welcoming environment that supports student success and belonging.

Stay up to date on changes in policies, support programmes, and student systems.

Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.

Required :

• Degree in Student Services, Education, Psychology, Communications, or a related field.
• 2-5 years of experience in a customer service or student support environment.
• Exceptional communication, active listening and writing skills.
• Demonstrated ability to work with students from diverse backgrounds.
• Familiarity with Microsoft Office or Google Workspace, information systems and data management.

Overview

Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

• Act as the proactive point of contact for students, both in person and through phone, email, or chat.
• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes, activities, results, etc., as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institution’s student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
• Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.

• Degree in Student Services, Education, Psychology, Communications, or a related field.
• 2–5 years of experience in a customer service or student support environment.
• Exceptional communication, active listening and writing skills.
• Demonstrated ability to work with students from diverse backgrounds.
• Familiarity with Microsoft Office or Google Workspace, information systems and data management.

Overview

Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

• Act as the proactive point of contact for students, both in person and through phone, email, or chat.
• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institution’s student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
• Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.

• Degree in Student Services, Education, Psychology, Communications, or a related field.
• 2-5 years of experience in a customer service or student support environment.
• Exceptional communication, active listening and writing skills.
• Demonstrated ability to work with students from diverse backgrounds.
• Familiarity with Microsoft Office or Google Workspace, information systems and data management.

Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institution’s student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
  Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.
  
  Required:
  Degree in Student Services, Education, Psychology, Communications, or a related field.
  2-5 years of experience in a customer service or student support environment.
  Exceptional communication, active listening and writing skills.
  Demonstrated ability to work with students from diverse backgrounds.
  Familiarity with Microsoft Office or Google Workspace, information systems and data management.

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Provide first call resolution to customers.
• Deliver exceptional telephonic customer service.
• Assist customers with their inquiries and concerns.

• Completed Matric.
• Minimum of 2 years customer care experience.
• Retentions experience advantageous.
• Strong verbal and written communications skills.
• Solution oriented.

CAPE TOWN- Northern Suburbs - Customer Care Consultant (External)
Stunning opportunity for a vibrant and energetic individual to act as a Customer Care Consultant for this Market Leader in the Office Interiors Space.
Only candidates who live in the CBD, Blouberg, Century City and surrounds will be considered for the role.

Requirements are as follows:

• Attention to Detail
• Computer Literacy
• Valid Code 8 Driver’s Licence and Reliable Motor vehicle are essential
• Ability to work in a hands-on environment
• Knowledge of interiors or indoor plants is a plus

• Visit customers daily to maintain and strengthen relationships
• Maintain records on the CRM System
• Assist Accounts Department with debt collection when necessary
• Support Operations staff as needed
• Update and report on client list

• Excellent time management and communication skills
• Customer care experience
• Sales or account management experience is a plus

We offer a competitive remuneration package and benefits to the successful candidate.

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Duties and Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Requirements and Qualifications

• Excellent written communication skills with a strong command of grammar and spelling.
• Previous customer service or chat support experience is a plus but not required.
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Empathy, patience, and a customer-focused attitude.
• Willingness to work flexible hours, including evenings, weekends, and holidays if required.
• Team player with strong interpersonal skills.
• Ability to adapt to changing processes and technologies.

Salary and Rates

Salary including allowances and incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month.

Days & Times of Work

The operation is based in the Cape Town CBD and runs on a rotational schedule from 06:00 to 22:00, Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

Billing, Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Information Technology (IT)

Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institution’s student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
  Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.
  
  Required:
  Degree in Student Services, Education, Psychology, Communications, or a related field.
  2-5 years of experience in a customer service or student support environment.
  Exceptional communication, active listening and writing skills.
  Demonstrated ability to work with students from diverse backgrounds.
  Familiarity with Microsoft Office or Google Workspace, information systems and data management.