557 Teleperformance jobs in South Africa

Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institution’s student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.

Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.

Required :

Degree in Student Services, Education, Psychology, Communications, or a related field.

2-5 years of experience in a customer service or student support environment.

Exceptional communication, active listening and writing skills.

Demonstrated ability to work with students from diverse backgrounds.

Familiarity with Microsoft Office or Google Workspace, information systems and data management.

Compliance to Processes

• Timely completion of order entry processes within specified turn-around times.
• Strong knowledge of MRP and MVNX products and services.
• Understanding of customer credit vetting management.
• Monitoring of credit limits.
• Maintenance of customer accounts.
• Welcoming customers and processing first bills or change bills.

Cancellations

• Knowledge of MRP’s cancellation processes.
• Management of customer retention.
• Timely completion of cancellation processes.
• Entering cancellations into the CRM system.
• Quoting customers on early termination costs.

General

• Assisting with customer queries.
• Filing all required documentation.
• Monitoring data integrity across systems and databases.
• Knowledge of relevant systems to ensure accurate decision-making and feedback to customers.
• Managing escalations effectively.
• Providing ad-hoc reports as required.

Training

• Participating in ongoing training.
• Developing an Individual Development Plan.
• Undergoing internal product and sales training.

Operational Processes

• Working with existing systems, processes, and procedures to enhance operational efficiency, performance, and customer experience.
• Utilizing and opening system applications (e.g., Soft Phone, Admin, Vas X) effectively.
• Logging all calls accurately according to the call classification system.
• Identifying issues and escalating to management as appropriate.
• Retaining customers in line with company retention strategies.
• Working according to the duty roster for call center shifts.
• Conducting coaching and buddy training as needed.

Customer Service

• Ensuring all customer queries are addressed within quality standards and SLAs.
• Meeting customer specifications and ensuring customer satisfaction with services/products.
• Providing advice on the best approaches to achieve optimal results.
• Delivering first-time right service excellence.

Quality Control

• Ensuring customer queries are handled within quality standards and SLAs.
• Meeting customer specifications and ensuring satisfaction.
• Offering advice for optimal solutions.
• Delivering first-time right service excellence.

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

1. Assess student needs, and provide accurate guidance or direct them to appropriate resources.
2. Provide students with clear and detailed information on programmes, activities, results, etc., as a means of proactive support.
3. Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
4. Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
5. Maintain detailed and confidential records of students using the institution's student support management system.
6. Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
7. Advocate for student needs while balancing institutional policies.
8. Be very familiar with operations and procedures.

Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.

Contribute to a welcoming environment that supports student success and belonging.

Stay up to date on changes in policies, support programmes, and student systems.

Participate in regular training and contribute to service quality improvement initiatives, including accessing and using data and technology to support student needs.

Required :

Degree in Student Services, Education, Psychology, Communications, or a related field.

2-5 years of experience in a customer service or student support environment.

Exceptional communication, active listening, and writing skills.

Demonstrated ability to work with students from diverse backgrounds.

Familiarity with Microsoft Office or Google Workspace, information systems, and data management.

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Customer Care Trainer role at M-KOPA

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Customer Care Trainer role at M-KOPA

Get AI-powered advice on this job and more exclusive features.

Shape Voices. Transform Experiences. Build Excellence.

Customer Care Trainer | M-KOPA South Africa

Shape Voices. Transform Experiences. Build Excellence.

Customer Care Trainer | M-KOPA South Africa

Where Every Voice Becomes a Brand Ambassador

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills
• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development
• Develop content that transforms technical knowledge into authentic customer connections
  
  

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities
• Partner with Quality Assurance and Team Leaders to create targeted development plans
• Design and administer assessment programs that measure both knowledge retention and application
  
  

• Create compelling training materials that bring M-KOPA's products and processes to life
• Develop customer handling frameworks that balance efficiency with empathy
• Build training resources that evolve with product launches and process improvements
  
  

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams
• Translate business changes into actionable training strategies
• Champion customer insights and training needs across the organization
  
  

• Lead training initiatives that support organizational transformation and growth
• Foster engagement and motivation within customer care teams
• Build learning cultures that embrace continuous improvement and innovation
  
  

• Bachelor's degree in Education, Training & Development, Human Resources, or related field
• 2+ years of call center training experience (customer service experience is a valuable plus)
• Proven track record of designing and delivering impactful training programs
• Deep understanding of customer service excellence and training best practices
  
  

• CRM Systems Mastery: Proficiency in Customer Relationship Management platforms
• Microsoft Office Excellence: Advanced skills across the suite, especially PowerPoint and Excel
• Content Development: Experience creating engaging, multimedia training materials
• Assessment Design: Ability to create meaningful evaluation and certification processes
  
  

• Communication Excellence: Outstanding verbal and written communication that inspires and instructs
• Analytical Thinking: You see patterns in performance data and turn insights into action
• Coaching Mastery: Natural ability to develop talent and unlock potential in others
• Customer-Centric Mindset: Deep empathy for both customer needs and agent challenges
• Adaptability: Thrives in fast-paced environments with evolving priorities
• Attention to Detail: Ensures training quality and consistency across all touchpoints
  
  

• Excellence Obsessed: You believe every customer deserves exceptional service
• Continuous Learner: You're always exploring new training methodologies and technologies
• Collaborative Spirit: You build bridges between teams and drive alignment
• Empowerment Focused: You develop people to exceed their own expectations
  
  

• Training Strategy: Full ownership of training delivery, facilitation methods, and learning experience design
• Assessment Programs: Complete control over quiz development, administration, and certification processes
• Performance Interventions: Authority to design targeted development plans based on skill gap analysis
• Content Creation: Independence to develop and update training materials that reflect business changes
• Stakeholder Communication: Direct engagement with internal teams and external BPO partners
• System Optimization: Ability to recommend and implement training technology and process improvements
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at M-KOPA by 2x

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Join to apply for the Customer Care Agent role at Remote Recruitment

Join to apply for the Customer Care Agent role at Remote Recruitment

We are looking for an empathetic and professional Customer Care Agent to join a UK-based team committed to delivering exceptional service. In this role, you will be the first point of contact for customers, handling enquiries and resolving issues with efficiency and care. This position is ideal for someone with strong communication skills and a passion for helping others in a fast-paced environment.

Key Responsibilities:

• Respond to customer queries via email, phone, and live chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Follow company policies and procedures to ensure a consistent customer experience.
• Collaborate with team members to share feedback and improve processes.

Qualifications and Experience

• Excellent written and verbal communication skills in English.
• Previous experience in a customer service or call centre environment is preferred.
• Strong problem-solving skills with the ability to stay calm under pressure.
• Proficiency with CRM software and Microsoft Office Suite.
• Must have access to a reliable laptop/PC and a stable internet connection.
• Ability to work UK business hours.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Staffing and Recruiting

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What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

A vacancy exists at Medipost Pharmacy for an Administrator Customer Care, reporting to the Customer Care Supervisor/Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to ensure administration tasks are completed accurately and within agreed timelines. Retrieve calls as requested, maintaining confidentiality at all times. Calls are handled professionally and with strict confidentiality within SOPs and SLAs. Assist with inbound calls during call overflow times and any other ad-hoc duties requested from management.

• 100% SLA and SOP compliance
• Accurate data capture and instructions to other departments
• Queries appropriately followed up until finalized
• Retrieve calls accurately and timeously within agreed timelines
• Documents linked accurately and within agreed timelines
• Responses to SMSs sent within 1 hour of receipt
• Action diaries attended to within SLA
• Feedback on Post Call Survey low ratings done as per timelines in SOP
• Compliments verified and logged as per agreed timelines

• Achievement of agreed standards for calls (e.g., call duration, call volumes, etc.)
• Confirmation and update of customer contact information done at every contact
• Professional treatment of clients in accordance with company standards
• High level of confidentiality maintained and compliance to PoPI Act requirements at all times
• Customer satisfaction as measured by customer satisfaction surveys and QA processes
• Minimal customer complaints (0%)

Available and productive 8 hours per day between 08h00 and 17h00, excluding reasonable bathroom breaks and 2x 15-minute tea breaks and ½ hour lunch break.

Grade 12

1-2 years in a customer service role. Computer literacy. Fully bilingual.

Health care industry experience. Additional African language ability.

• SLA training
• Company policies and procedures
• Ongoing systems process

• Verbal and written communication skills
• Empathy
• Accuracy
• Data capturing skills
• Interpersonal skills and relationship building skills
• Time management
• Able to handle pressure
• Deadline oriented
• Neatness
• Initiative

Ad hoc after-hours availability for compulsory training or other company requirements.

Join to apply for the Customer Care Agent role at Citi-Tech South Africa

1 day ago Be among the first 25 applicants

The Customer Care Agent plays a crucial role as the liaison between the business and its clients, fostering a strong emotional connection with the brand and customers, and ensuring customer-centricity. Responsibilities include addressing customer inquiries, resolving concerns, problem-solving, data analysis, preparing correspondence, and meeting customer needs to achieve high levels of customer satisfaction.

1. Addressing Support Requests:
   • Respond to all incoming support requests during standard support hours promptly.
   • Address incoming support requests outside standard support hours, ensuring timely resolution and customer satisfaction.
2. Handling Customer Complaints and Queries:
   • Effectively manage and resolve incoming customer complaints and queries with professionalism and empathy.
   • Ensure thorough follow-up to ensure customer satisfaction and issue resolution.
   • Assist customers with queries relating to Fibre, Wireless, and VoIP within the support scope of the Customer Support Specialist (Technical support and Sales queries).
3. Ticket Management:
   • Ensure tickets are opened for every customer request or interaction, accurately documenting customer inquiries and resolutions.
   • Monitor ticketing system regularly to track the progress of customer requests and ensure timely resolution within the given SLA.
4. Up-selling Citi-Tech Packages:
   • Analyze customer needs and requirements to identify opportunities for up-selling our Citi-Tech packages.
   • Proactively engage with existing customers, suggesting suitable Citi-Tech packages to meet their needs and enhance their experience.
5. Escalation and Monitoring:
   • Escalate enquiries to the relevant department to provide the customer with the best possible assistance.
   • Monitor tickets at a high level, identifying urgent matters and escalating them to the relevant department head for immediate attention.
   • Collaborate with other departments to ensure prompt resolution of escalated issues and customer concerns.
6. Customer Retention:
   • Proactively identify and engage with customers who show signs of dissatisfaction, suggesting strategies to address their concerns and retain their business.
   • Suggest strategies to enhance customer satisfaction and loyalty, contributing to long-term customer retention goals.

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills, with the ability to empathize with customers and build rapport.
• Problem-solving abilities and a proactive approach to addressing customer needs.
• Attention to detail and the ability to document customer interactions accurately.
• Time management skills and the ability to prioritize tasks effectively.
• Sales acumen and the ability to identify up-selling opportunities.
• Experience with ticketing systems and customer support platforms is preferred.
• Flexibility to work outside standard support hours as needed.

• Not Applicable

• Full-time

• Customer Service
• Industries: Telecommunications

Referrals increase your chances of interviewing at Citi-Tech South Africa by 2x

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George, Western Cape, South Africa 2 months ago