790 Webhelp jobs in South Africa

Durbanville, South Africa | Posted on 18/06/2025

Are you a methodical problem solver with a service mindset and a working knowledge of Moodle? We're hiring a Moodle Functional Support & Client Coordinator to deliver daily LMS support, guide clients through functional configuration challenges, and ensure consistent onboarding and training experiences.

In this role, you’ll be the first line of contact for educators and administrators using Moodle. You’ll respond to queries, assist with course-level setups, test new features, manage tickets, and ensure that functional documentation is always clear and up to date. You'll also coordinate with our technical specialist, publishing teams, and clients to ensure smooth LMS operations across multiple institutions.

This role is ideal for someone who enjoys structured support work, is confident working with instructors, and thrives in client-facing environments.

• Provide Tier 1 and Tier 2 Moodle support via ticketing, email, and client calls
• Resolve queries around user enrolments, permissions, navigation, and activity configuration
• Assist instructors with gradebook setup, quizzes, forums, SCORM, H5P, and course duplication
• Support course category and role configuration, enrolment keys, group settings, and notifications
• Triage support tickets and ensure accurate, timely resolution updates to clients

• Create and manage courses, backups, and restorations
• Configure enrolment methods, roles, and categories in line with client needs
• Conduct functional testing of plugin updates and Moodle version releases
• Maintain Moodle SOPs and client-specific user guides
• Document known issues and platform changes in collaboration with the technical team

• Act as the operational contact point for client-facing functional requests
• Schedule upgrade windows, test sessions, and planned changes with clients
• Deliver onboarding and training sessions to new instructors and administrators
• Maintain training materials and follow up on satisfaction after support or training events
• Coordinate with internal departments (Technical, Publishing, Content, Sales) to deliver seamless client support

• Maintain clear records of client issues, resolution patterns, and documentation gaps
• Contribute to service usage tracking, client performance reports, and contract renewals
• Assist in preparing quotes, notices, or communications tied to functional services
• Log and categorise issues to inform platform or content service improvements
  

• National Diploma or Bachelor’s degree in Information Systems, Educational Technology, Instructional Design, or related field
• Minimum 2 years of direct experience supporting Moodle (as admin, trainer, or helpdesk)
• Familiarity with Moodle's admin tools, activity configuration, and role/enrolment structures
• Excellent verbal and written communication skills
• Experience working directly with instructors, training facilitators, or course builders
• Comfortable working in a ticketing system (e.g. Freshdesk, Zendesk, or similar)

• Moodle Educator Certificate (MEC) or relevant Moodle Academy coursework
• Experience with SCORM, H5P, Zoom/Teams integrations, and the Moodle mobile app
• Exposure to data privacy or accessibility standards (e.g., POPIA, GDPR, WCAG 2.1)
• Background in training coordination, instructional support, or client onboarding
• Experience maintaining user-facing documentation and release communications
• Reliable – Delivers consistently and meets deadlines
• Proactive – Follows through, follows up, and prevents issues before they escalate
• Structured – Documents clearly and builds repeatable processes
• Client-focused – Communicates calmly and clearly with non-technical users
• Collaborative – Works well across teams (Publishing, Tech, Sales, Content)
• Technically Curious – Continuously learns Moodle features and admin options

Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact.

Only shortlisted candidates will be contacted.

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
• All candidates who comply with the requirements for appointment are invited to apply.
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
• AOSIS reserves the right not to fill the advertised positions.
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.
  

Overview

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. We hire the absolute best employees to carry out our mission. We’re committed to a work environment that you look forward to every day, with a hybrid working model (3 days in-office, 2 days remote). This role is based at our Cape Town Office and will operate to North American (EST) working hours, from 08:30 until 17:00 EST, Monday-Friday.

We strive to be a global leader in real estate software, focusing on client success, employee engagement, and the growth of our people and partnerships as we drive a digital-first future for the industry.

As a Manager within our Client Support team, this role will oversee a team of Support Analysts who are responsible for responding to and resolving customer inquiries involving MRI Software modules. You will measure the performance of Analysts against established benchmarks, ensure all client interactions are handled in an efficient and quality-driven manner, and provide coaching to improve Analyst performance. You may also participate in the development of strategic initiatives and will be accountable for the tactical implementation of those initiatives within your team.

• Manage the performance of the team against all established Client Support benchmarks and metrics.
• Monitor phone and e-case queues to ensure calls are not abandoned and that all cases are responded to within established SLAs.
• Provide coaching and constructive feedback to improve performance and enable your team to achieve goals and MBOs.
• Participate in the escalation process, including working with clients and other MRI departments to resolve client cases.
• Conduct regularly scheduled team and one-on-one meetings with direct reports to address issues, provide performance updates, and give direction regarding company and department policies and procedures.
• Develop and implement tactical plans for achieving strategic initiatives.
• Perform monthly case quality audits of direct reports.
• Participate in the development of strategic initiatives to improve department efficiencies, processes, and the Client Experience.
• Evaluate and provide mid-year and end-of-year performance reviews for direct reports.
• Assist in implementing training plans for direct reports and identify areas for analyst development.
• Adhere to all established MRI Software policies and guidelines.
• Perform other duties and responsibilities as assigned and develop support knowledgebase documentation and articles.

• Excellent interpersonal and professional communication skills, both verbal and written.
• Strong time management and organizational skills.
• Proven ability to lead a team to achieve operational goals.
• Ability to manage multiple tasks while prioritizing effectively.
• Excellent problem-solving, leadership, and coaching skills.
• Ability to work as a member of a team and cross-functionally.

• Bachelor’s degree or other relevant combination of training and experience preferred.
• Previous supervisory or management experience preferred.
• Customer service experience preferred.
• Inbound support centre experience preferred.

• We want our staff to love working here and offer perks such as office breakfasts, quarterly lunches, and virtual social events.
• Employee-led groups such as DEI committees and Pride/ Women and Allies groups support an inclusive culture.
• Medical aid scheme and competitive pension plan.
• Parental leave to spend time with new arrivals.
• 25 days of annual leave plus public holidays, plus 16 hours of flex time off.
• Tuition reimbursement schemes for professional development.
• Flexible work location: work from anywhere in the world for two weeks per year.

MRI continues to strive to amaze as a global industry leader in real estate software. Your talent is important to maintaining MRI’s high client experience standard and growth in the PropTech space. We encourage qualified candidates from diverse backgrounds to apply.

The role will be varied, with duties including:

• Provide Customer Service Excellence to all clients, companies and third parties.


• Assessment and validation of documentation provided as part of the data change event process to ensure a clear understanding of the client relationship is recorded with detailed rationale.


• Update and maintain client data records from simple accounts to more complex trust structures.


• You will be required to conform to the Company’s AML procedures and guidelines at all times.


• You will be required to work on a variety of projects that deliver service, create capacity, and ensure control effectiveness within the team.


• You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.


• Be actively involved in any team and company projects.

• Be detail orientated, with a high degree of accuracy


• Strong organisational and time management skills


• Strong ability to work under pressure


• Open to change and ability to work in an agile working environment


• Strong client communication skills verbal and written in relation to complex but routine matters


• Promote trust in the workplace through open and honest communication with colleagues


• Be able to effectively prioritise workloads based on customer and regulatory requirements


• Think out the box to find a solution when a problem has been identified


• Remain task focused to end result


• Inspire and motivate co-workers by maintaining a positive attitude

• 1-2 years’ experience in a similar role, within financial services


• Ms office suite


• Knowledge of Offshore & Onshore investments


• Experience in validating and verifying instructions


• Sound knowledge in identifying risk


• Offshore knowledge of regulation advantageous


• Experience in report writing advantageous

• Education at a minimum of matric level


• Tertiary level qualifications advantageous


• RE5


• Sound knowledge of FIC, AML, KYC regulation standards

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

Excellence – Committed to delivering meticulous testing, attention to detail and high-quality service

Integrity – Adherence to ethical testing conducted with honesty and fairness

Innovation – Ongoing delivery of purpose, support and improvement to comply with ongoing regulatory changes

At Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man, we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.

At Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.

We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.

If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.

• Transparent Communication : Embrace open dialogue and transparency. Your voice matters!


• Excellence Commitment : Keep promises, deliver quality work, and take ownership.


• Respectful Collaboration : Value diverse perspectives through constructive discussions.


• Result Recognition : Celebrate success and take pride in your impact.


• Team Synergy : Stand by your decisions, support your team, and take pride in our collective achievements.

Don't just watch what we accomplish, be a fundamental part of our successes, embody our behaviours and apply today!

It is the policy of Capital International to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, genetic information, or any other basis protected by law.

FORTNA partners with the worlds leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives we design and deliver solutions powered by intelligent software to optimize fast accurate and cost-effective order fulfillment and last mile delivery. Our people innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy distribution center operational design and implementation material handling automated equipment robotics and a comprehensive suite of lifecycle services.

FORTNA believes in fostering a workplace that isn’t just a job but a movement, a collective effort to redefine success and transform challenges into opportunities. Join the Movement encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity and empowers every individual to contribute to something greater than Team. Our Approach.

This position will be responsible for providing leadership to Client Support Team Leads and Specialists building and maintaining strong relationships with Fortna clients, active monitoring of client systems and follow through of case resolution.

Management

• Providing guidance to all associates within the department so they have the tools to do their jobs most effectively.
• Maintaining organization within the Client Support department to ensure the department runs most efficiently and inbound call queue and email queue. Monitoring staff for optimal ASA.
• Keeping Client Support associates informed of information handed down from senior management.
• Ensuring that proper daily staffing is maintained regarding time-off and volume needs.
• Holding weekly meetings with the Client Support team to go over cases and other topics needed to be discussed.
• Participating with potential new hire interviews.
• Coordinating internal project work with team and Manager of Client Support Services.
• Managing client education through training webinars.
• Maintaining a responsible financial structure of the Client Support team and expenditures.
• Managing staffing requirements and planned development based on future new and existing client growth.
• Strengthening relationships between departments.

Team Leadership

• Helping during critical client issues in keeping multiple departments engaged so a most efficient resolution can be obtained.
• Providing guidance to Team Leads and Client Support Specialists with new and existing cases to help bring them to an efficient resolution.
• Holding training sessions with associates to help them better understand existing and new technologies.
• Developing new processes as needed to keep Client Support ahead of the technology curve.
• Managing the transition from delivery to support with new and existing client projects.

Client Relationship

• Traveling to client sites when a Fortna Client Support presence is required.
• Keeping Client relationships in the forefront maintaining contact with key client stakeholders.
• Reviewing year-end review report with clients to provide leadership on areas needing improvement and also commend on successes made.
• Providing clients with month end reviews of their cases for each month.

REQUIRED QUALIFICATIONS :

• Proven leadership skills
• Experience in handling client cases
• Detailed knowledge of the entire case process
• Proficiency with generating reading and understanding reports.
• Exceptional communication skills (verbal & written).
• Ability to motivate and maintain a high level of team member engagement.
• Ability to multi-task efficiently.
• Proficient with all Fortna related applications (MS office vpn clients etc.).
• Have the ability to follow direction accurately and efficiently.
• Ability to work under stressful conditions and react appropriately.
• Detail oriented.

WORKING CONDITIONS : When duties are performed in a typical office environment extended periods of sitting at a desk and viewing a computer screen will be required. Also required is the ability to talk and hear in person and by telephone; use of hands to handle feel or operate standard office equipment; and ability to reach with hands and arms. Associates are frequently required to walk and stand. The noise level in this work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Travel & Physical Requirements: When travelling to Client sites essential requirements of this position may require physical presence in various environments and locations. Physical stamina may be required for prolonged standing, bending, stooping and/or working in cramped quarters. Exposure to potentially dangerous tools and equipment amidst a variety of building materials is probable as is occasional exposure to moving mechanical parts. The noise level in the work environment can vary from being relatively quiet to moderate to excessive. Safety shoes or boots may be required in certain situations. Additional safety clothing including gloves, hardhats and devices to protect eyes, mouth or hearing will be worn as necessary.

This position description should not be considered all-inclusive.

Required Experience : Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties:

• Provide direct client support on DriveCam Online and other fleet management systems

• Add, remove, and update driver, user, and vehicle profiles in line with client requests

• Troubleshoot issues such as missing video events, system bugs, and backend errors

• Log technical support cases with external system providers and follow through to resolution

• Facilitate recovery of critical video events for accident investigation and compliance

• Manage user access, alerts, reporting preferences, and system permissions

• Coordinate vehicle and fleet movements, including status updates and EVR transfers

• Support mass resolution of irrelevant events and ensure alignment with internal policies

• Generate fleet reports, event logs, and hierarchy updates on demand

• Assist clients via phone and email with technical training and general support

• Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

• Participate in internal improvement initiatives related to support workflows and tools

Requirements:

• Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

• 2+ years of experience in client support, technical helpdesk, or fleet coordination

• Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

• Strong system troubleshooting and admin skills

Who We Are Looking For

The Client Support Administrator is responsible for delivering the best service experience (analyzes, troubleshoots, and finds resolutions) to Crisis24 customers. You will be responsible for the management and timely resolution of support requests that are logged and tracked via a ticket queue and/or through direct interaction with the client. This position will have tools available to troubleshoot and resolve the most common problems with the ability to escalate to other tiers for assistance.

The ideal candidate will possess strong interpersonal skills working in a collaborative environment across business units; being able to interface with both co-workers and external clients alike with utmost professionalism, and possess fluency in the English language.

An interest in worldwide events will be advantageous.

What You Will Work On

• Provides first-line support to Crisis24 clients in a timely and efficient manner
• Provides information, guidance, and/or navigation of Crisis24's client-facing systems and apps
• Troubleshoots issues using available tools, including Crisis24 applications and direct database access
• Resolves or escalates issues internally by approved escalation processes to the appropriate group
• Recognizes patterns and common issues and shares them with the team to enhance the team's progressive training and knowledge
• Documents efforts and resolutions in Crisis24's ticketing system
• Protects client confidentiality and Personally Identifiable Information (PII), adhering to applicable information security procedures and policies
• Required to work shifts in a 24/7/365 environment with shifts allocated at the company's discretion

Who You Will Work With

You will become a valued member of the Customer Services team within Crisis24's Customer Success division, reporting to the Customer Service Supervisor. In supporting Crisis24's global client base, you will be collaborating regularly with the wider company, including Global Intelligence, Account Management, Technical Operations, Implementations, and the Business Integration team.

What You Will Bring

• Minimum of 2 years' experience working in a client-facing role, with a preference for experience working with international clients
• Computer Proficiency: Microsoft Windows 10 and Office 365 applications
• Previous work or travel overseas may be an advantage
• Efficient troubleshooting and problem-solving skills. Applies critical thinking, the ability to skillfully analyze and evaluate
• Excellent communication skills. Ability to convey information and instructions, both verbally and in writing, confidently and concisely
• Attention to detail is a must
• Fluent in the English language - written and verbal
• Fluency and/or good command of French can be advantageous
• Ability to multitask, organize, and document.
• Self-starter. Proactive and able to find and complete meaningful tasks in the absence of client demand and without management directive
• Ability to collaborate effectively and work as part of a team, yet have the effectiveness to function when on one's own
• Strong initiative to improve skills; has intellectual curiosity with a desire to learn and understand
• Flexible and able to adapt to change
• Displays trust, loyalty, and integrity

This position is office-based. Successful candidates must be able to travel to and from the office independently to ensure they are on shift on time.

About the role:
The main functions of this role is to provide phone and web based support to our clients. The ideal person will be in possession of an IT qualification, have basic HTML and CSS skills and 5* customer service skills. This is a hybrid role that demands a self-equipped workstation with your own PC and a robust internet connection from home, while also necessitating weekly meetings at our office based in Westville. This is a 3 month's fixed term contract.

Core Responsibilities

• Client Support:
• Provide phone and web based contact with clients.
• Proactively contact assigned clients to build client relationships.
• Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products.
• Update web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct.
• Assist with building and updating of websites.
• Jivo Chat
• Traffic Controller (Tasking)
• Phone Management
• Pro-active calls made to the clients.
• Attend to emails and replies
• Provide training to staff and clients on in-house system
• Smart Manager App Support
• Administration - adding notices to system, logging of all activities as example for administration
• Load OEM Banners on the 1st of every month.
• Load Specials and Banners for clients.
• Member updates, changes and loading of new member profiles.
• Content Editing
• Change Blogs
• Collaboration with other teams
• Proactive content updates to client websites
• General:
• Assist the Team Supervisor with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames.
• Time Management: Update daily time sheets and manage time when working on tasks
• Give fanatical attention to detail, when required.
• Key focus: keep customers happy.
• Uphold high levels of customer service.
• Assist clients with stock and lead inquiries and action tasks to uphold high standards of customer service.
• Build effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives.
• Focus on high-quality standards, balanced with consistent achievement
• Listen to the client's needs and work to satisfy them
• Deliver service in line with the client's expectations and follow up in good time to ensure client satisfaction: Daily 15:30 feedback session to clients, team members and other teams

Requirements

• Gr.12/School leaving certificate is a minimum requirement
• Information Technology Qualification is essential
• Basic HTML and CSS skills
• Strong IT skills
• 5* Customer Service skills is a minimum requirement
• Telesales experience is a bonus
• Excellent command of written and spoken English
• Show high attention to detail
• Strong organisational skills
• Teamwork and partnership
• Show personal commitment to the role and the company
• Dedicated to quality and client service
• Ability to solve problems and get results
• Self-management skills & ability to multi-task and manage stress effectively.
• Interpersonal skills

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our Cape Town Office.

Please note, this role will work to North American (EST) working hours, from 08:30 until 17:00 EST Monday-Friday.

POSITION SUMMARY:

As a Manager within our Client Support team, this individual will oversee a team of Support Analysts who are responsible for responding to and resolving customer inquiries involving MRI Software modules. Management of the team will include measuring the performance of Analysts against established benchmarks, ensuring all client interactions are handled in an efficient and quality focused manner, and providing coaching and feedback to improve Analyst performance. Managers may also participate in the development of strategic initiatives and will be accountable for the tactical implementation of those initiatives within their teams.

Responsibilities:

• Manage the performance of team against all established Client Support benchmarks and metrics

• Monitor phone and e-case queues to ensure calls are not being abandoned and all cases are responded to within established SLAs

• Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & MBOs

• Participate in the escalation process including working with clients and other MRI departments to resolve client cases

• Conduct regularly scheduled team and one-on-one meetings with your direct reports to address analyst issues, provide updates regarding performance, and give direction regarding company and department policies and procedures

• Develop and implement tactical plans for achieving strategic initiatives

• Perform monthly case quality audits of direct reports

• May participate in the development of strategic initiatives to improve department efficiencies, processes, and enhance the Client Experience

• Evaluate and provide mid-year and end of year performance reviews for direct reports

• Assist in implementing training plans for direct reports and identify areas for analyst development

• Adhere to all established MRI Software policies and guidelines

• Performs other duties and responsibilities as assigned.

• Develop support knowledgebase documentation and articles.

Skills & Other Requirements:

• Excellent interpersonal and professional communication skills, both verbal and written

• Strong time management and organizational skills

• Proven ability to lead a team to achieve operational goals

• Ability to manage multiple tasks, while effectively focusing on priority issues

• Excellent problem solving, leadership, and coaching skills

• Ability to work as a member of a team and cross-functionally

Training & Experience:

• Bachelors Degree or other relevant combination of training and experience preferred

• Previous supervisory or management experience preferred

• Customer service experience preferred

• Inbound support centre experience preferred

We're obsessed with making this the best job you've ever had

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software we recognize that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the

confidence gap

and

imposter syndrome

can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

The main functions of this role is to provide phone and web based support to our clients. The ideal person will be in possession of an IT qualification, have basic HTML and CSS skills and 5* customer service skills. This is a hybrid role that demands a self-equipped workstation with your own PC and a robust internet connection from home, while also necessitating weekly meetings at our office based in Westville. This is a 3 month's fixed term contract.

1. Client Support:

2. Provide phone and web based contact with clients.

3. Proactively contact assigned clients to build client relationships.
4. Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products.
5. Update web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct.
6. Assist with building and updating of websites.
7. Jivo Chat
8. Traffic Controller (Tasking)
9. Phone Management
10. Pro-active calls made to the clients.
11. Attend to emails and replies
12. Provide training to staff and clients on in-house system
13. Smart Manager App Support
14. Administration - adding notices to system, logging of all activities as example for administration
15. Load OEM Banners on the 1st of every month.
16. Load Specials and Banners for clients.
17. Member updates, changes and loading of new member profiles.
18. Content Editing
19. Change Blogs
20. Collaboration with other teams

21. Proactive content updates to client websites

22. General:

23. Assist the Team Supervisor with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames.

24. Time Management: Update daily time sheets and manage time when working on tasks. ● Give fanatical attention to detail, when required.
25. Key focus: keep customers happy.
26. Uphold high levels of customer service.
27. Assist clients with stock and lead inquiries and action tasks to uphold high standards of customer service.
28. Build effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives.
29. Focus on high-quality standards, balanced with consistent achievement
30. Listen to the client's needs and work to satisfy them
31. Deliver service in line with the client's expectations and follow up in good time to ensure client satisfaction: Daily 15:30 feedback session to clients, team members and other teams.

• Gr.12/School leaving certificate is a minimum requirement
• Information Technology Qualification is essential
• Basic HTML and CSS skills
• Strong IT skills
• 5* Customer Service skills is a minimum requirement
• Telesales experience is a bonus
• Excellent command of written and spoken English
• Show high attention to detail
• Strong organisational skills
• Teamwork and partnership
• Show personal commitment to the role and the company
• Dedicated to quality and client service
• Ability to solve problems and get results
• Self-management skills & ability to multi-task and manage stress effectively.
• Interpersonal skills