164 Trainer jobs in South Africa

|elvtr| is an online education platform offering live courses, in a variety of topics, to working professionals. Our courses are taught by "big name" industry leaders from companies like Google, Microsoft, Netflix, and Nike. We are a rapidly growing EdTech startup, which is why we are now looking for a motivated Instructional Designer to join our team.

What you'll do:

• Conduct market research and identify the needs of our target audience
• Work together with our instructors on designing educational programs (course ideas, concepts, formats and assignments)
• Assign tasks to the team of designers, content managers, community managers and make sure everything goes smoothly
• Oversee the process of the course production from the very first lesson till the moment of sending certificates to our students
• Review materials provided by the instructor
• Prepare recommendations on the format of conducting online classes and educational materials delivery
• Introduce new methods and approaches to conducting online classes
• Analyze course effectiveness metrics – success rate, students' satisfaction and engagement
• Develop plans for improving courses based on the students' feedback and analytics

Our ideal candidate:

• you are fluent in English (both verbal and written communication)
• you are able to build win-win relationships with people

• you have strong critical thinking and analytical skills

• you are passionate about learning and always look for a better way to do things

• you have strong research skills
• you easily come up with new ideas to improve the quality of our products
• you are ready to manage different projects simultaneously
• you know how to make complex ideas easy and clear for everyone
• you can turn chunks of information into a structured system to increase learning retention

Will be a plus:

work experience in online education, study / life experience in the USA

Working at |elvtr| isn't just a job, it's a full-time learning opportunity. Every role at |elvtr| brings you into contact with new mindsets, skills, and thought leadership from across the spectrum of business. In other words, you'll be getting paid for expanding your horizons.

If it sounds like a dream job to you, do not hesitate and apply now

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role PurposeThe Senior Instructional Designer provides vision, leadership, and coordination in designing, developing, and delivering accredited and non-accredited blended learning programmes. The role ensures compliance with SETA and QCTO requirements while creating innovative, high-impact learning experiences that support Ucademy's clients and learners in the BPO and wider corporate sectors.The Senior Instructional Designer builds scalable, future-ready programmes that combine e-learning, classroom, and workplace-based learning, while continuously evaluating and improving their impact.Essential RequirementsQualifications- Bachelor's Degree or 3-year Diploma in Instructional Design, Educational Technology, Curriculum Design, Industrial Psychology, or related field.- Postgraduate qualification in Education and or Learning Sciences advantageous.- Accreditation or certification in e-learning platforms (e.g., Articulate Storyline 360, Adobe Captivate) beneficial.Experience- Minimum of 5 years' experience in Instructional Design, with proven track record in accredited training development.- Demonstrated knowledge of SETA/QCTO accreditation processes, compliance, and quality assurance.- Experience in the BPO/contact centre sector advantageous.- Proven experience in working with Learning Management Information Systems (LMIS) such as Moodle (development, administration, and learner support).- Previous experience in facilitating, evaluating, and improving e-learning solutions.Skills & Competencies- Strong knowledge of adult learning principles and instructional design methodologies.- Excellent communication skills (oral, written, and visual).- Project management capability and ability to deliver on multiple deadlines.- Strong analytical and problem-solving skills.- Proficiency in LMIS/LMS platforms (e.g., Moodle, Blackboard, Canvas) for course design, tracking, and reporting.- Digital design proficiency (authoring tools, LMS integration, and blended delivery).- Facilitation skills and ability to evaluate learning effectiveness.- Collaborative mindset, able to work effectively with SMEs, facilitators, and leadership teams.Principal Accountabilities1. Programme Development - Design, develop, and evaluate accredited and non-accredited programmes aligned to SETA/QCTO standards. - Create blended learning solutions (classroom, e-learning, workplace learning). - Develop and integrate content into LMIS systems (Moodle or similar), ensuring accessibility and learner engagement.2. Quality & Compliance - Maintain compliance with all SETA/QCTO requirements. - Prepare documentation for accreditation, audits, and quality assurance. - Regularly review and update material to ensure relevance and compliance.3. Innovation & Impact - Apply modern instructional strategies, integrating technology and digital tools. - Innovate beyond traditional methods to build scalable learning experiences. - Monitor, measure, and improve programme effectiveness using evaluation frameworks and LMIS data analytics.4. Collaboration & Stakeholder Engagement - Work with SMEs, client stakeholders, and internal leadership teams. - Provide thought leadership in instructional design for the BPO sector. - Build strong client relationships through solution-oriented delivery.5. Personal Effectiveness - Demonstrate resilience, adaptability, and a growth mindset. - Deliver quality outputs under tight deadlines. - Model Ucademy's values of accountability, innovation, and learner success.Special Attributes- Self-motivated and disciplined.- Resilient and adaptable to rapid change.- Calm and focused in a fast-paced environment.- Passionate about education, innovation, and social impact.- Committed to building Ucademy's reputation as a leader in accredited training and BPO sector learning solutions.

Qualifications

Degree

Business Unit: Discovery Central Services

Function: Compliance

Date: 25 Sept 2025

Discovery – Group Compliance SA

Instructional Designer - Regulatory Training Development Specialist

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

Group Compliance SA is looking for a dynamic individual to join the Group Compliance SA: Regulation, Culture & Governance team as a Regulatory Training Development Specialist to assist management to effectively and productively manage its responsibilities to comply with applicable training requirements, industry standards, codes, guidelines and practice.

Areas of responsibility may include but are not limited to

• Design and develop e-Learning and, when necessary, instructor-led programmes and modules
• Analyse and determine suitable training delivery methods to achieve practical competence.
• Facilitate ongoing review of the regulatory training programme's effectiveness against defined outcomes and feedback to relevant stakeholders.
• Manage and maintain the regulatory training repository.
• Build, develop and maintain relationships with the relevant internal and external stakeholders.
• Ensure that team annual objectives are met.

Role Specific Competencies

• Legislative knowledge and interpretation of training requirements.
• Authoring reports and other documents.
• Local and international regulatory training experience.
• Write in a well- structured and logical way.
• Strong listening, organisational and communication skills.
• Work independently and as part of a team when required.
• Support management in achievement of team objectives.
• Efficient time management skills, including quick turnaround time on work.
• Attention to detail.
• Able to work under pressure.
• The ability to think in an analytical and conceptual manner.

Personal Attributes and Skills

• Focused.
• Organised.
• Proactive.
• Perceptive.
• Analytical.
• Trustworthy.
• Excellent Interpersonal skills.
• Team player.
• Resilient.

Education and Experience

• Relevant tertiary qualification.
• Articulate Storyline 360, Vyond, Adobe Creative Cloud, PowerPoint, Saba Publisher or similar programmes.
• Learning platforms.
• Must have a clear and in-depth understanding of e-Learning training methodologies.
• Advantageous:
• At least 1 to 3 years' experience with a focus on regulatory training.
• Understanding of the financial services and insurance industry.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Institute of Training
Instructional Designer ( Senior)
Sandton- Hybrid
KEY PURPOSE
The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Bank portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

KEY OUTPUTS
All work must be done accurately, comprehensively and in-line with set quality standards.

• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information about Discovery Bank in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines.
• Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Lead, manage, support and coach the one instructional designer assisting on the portfolio, to grow into a senior role through clear communication, effective training, and alignment with Discovery values.
• Build and manage relationships with internal and external stakeholders.
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables.

COMPETENCIES

• Extensive experience in the application of the 6Ds methodology
• Learning experience design based on data-driven insights
• Creative and innovative
• Very good command of English language
• Demonstrate strong instructional writing skills
• Attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Management and operational knowledge and skills
• Leadership knowledge and skills.

Experience

• Working experience of at least 2 years in a similar role is required.

The Following Qualifications And Experience Are Required

• At least two years Instructional Design experience. - Essential
• Leadership and or managerial experience - Essential
• Project management experience - Essential
• Occupationally Directed Education, Training and Development Practitioner qualification (ODETDP). - Advantageous
• Knowledge and experience working in the financial services industry or banking industry - Advantageous
• Business related degree - Advantageous

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Company Description

KBC Health and Safety is an integrated solutions provider focused on streamlined onboarding, enhanced safety learning, and managing SHEQ compliance for Corporates, Contractors, and their Employees. KBC offers a wide range of niche products and services, our solutions include Employee and Contractor Onboarding Management, SHEQ Risk & Compliance Services, Safety Induction, and Specialised Training. Our goal is to assist organizations in creating a culture of safety that protects stakeholders and supports sustainable operations for long-term success. KBC has strong South African footprint and rapidly growing globally.

Role Description

The incumbent is primarily responsible for assisting in the development of training material.

We are looking for a qualified and experienced Contractor HUB Coordinator for Pakistan

Role Responsibility includes
:

Engage with existing Contractors to provide information relating to KBC services

• Design, create and adapt instructional material for products or based on training request.
• Analyze learning aims and objectives and work with SMEs to design solutions
• Storyboard, design and write scripts for programmes
• Develop e-Learning solutions in Articulate Storyline
• Develop Classroom training is PowerPoint
• Adhere to development standards
• Record audio
• Review and perform quality checks on programmes and material
• Maintain project documentation and course folders during the project lifecycle
• Script, design and create conceptual videos using VideoScribe / Vyond and audio-visual feature demonstrations.
• Create instructional material for print using authoring tools such Microsoft Word, Adobe Illustrator, Adobe InDesign and Adobe Photoshop

Qualifications:

• Degree in Education or relevant qualification

Experience Required:

• A minimum of 3-5 years experience as an Instructional Designer
• Graphic design skills
• Video recording and editing skills for e-learning
• Strong Communication skills is mandatory
• Ability to work independently and as part of a team

Listing reference:

Listing status: Online

Apply by: 18 September 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Training

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The Body Shop is an international brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a Trainer in Woodstock, Cape Town. The main purpose of the job is to support the brand in achieving strategic objectives and operational excellence through developing people who are optimally inducted and up-skilled, through relevant and agreed training and coaching.

Job description

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver management development programmes, according to group standards, in order to develop organizational capability and to meet current and future business needs.
• To deliver learning and development programmes that supports the organizational Transformation Agenda.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.
• To provide learning and development advise, guidance and support to business stakeholders in line with group policy and standards in order to achieve business objectives.

Minimum requirements

Job Objectives:

• To analyse needs, design, plan, communicate, organise and co-ordinate the training calendar and subsequent training events (internal and external), as agreed with the Business Leader and Training Strategy.
• Facilitate training as per training calendar and perform coaching where appropriate.
• Conduct assessments during and after training, and communicate results timeously to all relevant parties.
• Keep record of training events by using attendance registers, logging training records onto the CRS system and reporting training results to relevant parties.
• Support training and development projects where agreed.
• Support with course material maintenance and training program design, where assigned and realised.
• Ensure own business updates and understanding to allow effective and real time skill transfer.
• To support line by overseeing and driving the implementation of key training programs (e.g. TBS Store Manager Development Program).
• Build and maintain relationships with key stakeholders and use these relationships to actively drive a development culture within The Body Shop.

Qualifications and Experience:

• Matric/Grade 12 (essential).
• 3 Year Diploma or Degree (occupational directed education, training, development practitioner (ODETDP) (essential).
• 2-3 years training and development experience.
• 2-3 years experience in facilitation and presentation.
• Knowledge of the retail beauty industry (desirable).
• Qualification in Somatology or Health and Skincare or related (desirable).

Skills, Abilities and Job Related Knowledge:

• Training needs analysis.
• Knowledge of TBS products lines and operations.
• Knowledge of NQF, SAQA, Skills Development act.
• Knowledge of training and development framework and methodologies.
• Communication and marketing skills.
• Verbal and written communication skills (report writing).
• Conflict and dispute management skills.
• Service and budget negotiations skills.
• High-level presentation skills.
• Change management facilitation skills.

We are seeking a skilled and enthusiastic Call Center Trainer with hands-on experience using Siebel CRM software to join our team. As a Call Center Trainer, you will play a pivotal role in equipping our call center agents with the knowledge and skills they need to provide excellent customer service while efficiently utilizing Siebel CRM to manage customer interactions. You will be responsible for creating training materials, conducting sessions, and ensuring that all agents are proficient in using Siebel to deliver exceptional service.

If you are passionate about training, have experience with Siebel CRM, and enjoy helping others succeed, we would love to hear from you

Key Responsibilities:

• Training Development and Delivery:
• Design, develop, and deliver training programs focused on Siebel CRM and customer service techniques.
• Conduct training sessions for new hires and ongoing development for existing call center agents, ensuring mastery of Siebel functionality.
• Create training manuals, guides, and multimedia resources to assist agents in learning Siebel CRM.
• Siebel CRM Expertise:
• Provide in-depth training on Siebel modules, including customer interaction management, case management, and reporting features.
• Ensure agents understand Siebel navigation, ticket handling, escalation procedures, and data entry standards.
• Troubleshoot and assist agents with any Siebel-related issues during training or in their daily activities.
• Monitoring and Performance Evaluation:
• Assess trainee performance through quizzes, role-playing, and practical exercises.
• Provide feedback and coaching to agents on improving their use of Siebel CRM and overall customer service skills.
• Track training progress and effectiveness, adjusting training content as necessary to meet the needs of the team.
• Collaboration and Communication:
• Work closely with the call center management team to identify training needs and improve team performance.
• Provide ongoing support and assistance to call center agents as they apply their Siebel knowledge in real-world scenarios.
• Facilitate workshops and group discussions to reinforce best practices.

Required Qualifications:

• Proven experience as a Call Center Trainer, with at least 2 years of experience in a call center environment.
• In-depth knowledge of Siebel CRM, with hands-on experience in its use and training others.
• Strong presentation and communication skills, with the ability to engage and motivate trainees.
• Experience in creating training materials and delivering both virtual and in-person training.
• Ability to assess training effectiveness and adjust content to suit the needs of diverse learner groups.
• Exceptional interpersonal and coaching skills, with the ability to work collaboratively with call center staff and management.
• Strong organizational skills, attention to detail, and ability to manage multiple training sessions.

Email –

WhatsApp –

Job Type: Full-time

Work Location: In person

Ciro Full-Service Beverage Company (Pty) Ltd
is the preferred one-stop beverage solution,
CIRO
offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

Ciro is looking for a passionate coffee professional to help us share the art of great coffee.
The successful candidate will be based in Bryanston and report to the Coffee Capability Manager.

Key Outputs
Conduct Barista training across all modules for both Internal and External customers.

• Use your knowledge and skill in coffee to effectively train customers and internal staff.
• Have in-depth knowledge of all courses offered by Ciro and deliver them effectively.
• Ensure the internal training plan, as directed by Head Office (HO), is implemented.
• Recommend updates and improvements to training material.
• Conduct training both onsite and in the classroom.
• Manage training budgets in line with guidelines set out by HO.

Event planning and execution

• Liaise with the sales team weekly on event requirements.
• Plan and manage all event stock.
• Ensure events are invoiced and managed effectively.

Conduct Trainee assessments

• Assess all trainees timeously after training completion.
• Conduct fair and consistent assessments in line with Ciro training guidelines.
• Provide proper follow-up and feedback on all assessments.

Collaborate with Sales Consultants for Ciro's customers

• Hold weekly meetings with the sales team for feedback and customer training planning.
• Understand customer needs and tailor training on required products effectively.
• Suggest menu development ideas and innovations.
• Plan and manage events and customer tastings.

Manage and maintain the Training Centre and equipment

• Perform daily cleaning and maintenance of all equipment.
• Conduct weekly counts of equipment, crockery, and stock.
• Order and manage stock requirements for training and events.
• Report any breakdowns or issues in the training centre timeously.
• Ensure the training centre is clean and well-maintained daily.
• Effectively manage the BUP training program to ensure completion within timelines.

Drive training income

• Ensure all training invoices are issued and paid promptly.
• Drive income growth and meet training budget targets.

Customer-specific Ciro CORE evaluation, Training Register & ESO completion

• Ensure management of the establishment signs off the following documents after each visit: Ciro CORE Evaluation and ESO Job Card (including spares consumed and quote/invoice for the visit).
• Submit correct and comprehensive online documentation for every call, as per the standards set by Key Accounts, Training, and the Customer.
• Escalate any findings to Ciro Management and keep customers informed of any irregularities.

Ensure in-cup coffee quality standards

• Perform taste, grammage, and flowability testing on products and equipment.
• Calibrate or program equipment to ensure consistent coffee quality.
• Assess establishment staff to ensure correct preparation and cleaning procedures are followed.
• Ensure compliance with quality standards defined by customer HQ and report any irregularities to management.

Perform basic preventative maintenance of coffee equipment

• Carry out basic preventative maintenance as per service intervals in the customer SLA (e.g., changing filters and basic spares).
• Ensure maintenance activities are completed thoroughly and signed off by establishment management.
• Ensure all spares and filters are consumed appropriately, with Job Cards signed off.
• Assess on-site equipment and log repair calls with the Technical Department if major repairs are required.
• Report any malicious damage to the customer.
• Keep the business informed of potential leads.
• Manage assigned spares and tools responsibly.

Qualifications:

• Diploma in Coffee or Training

Experience:

• 3–5 years as a Senior Barista, leading and developing team members.
• Coffee diploma or relevant SCA (Specialty Coffee Association) courses.

Knowledge & Skills:

• Proficient in MS Office.
• Strong knowledge of coffee, coffee menus, and related products.
• Experience maintaining various coffee equipment.
• Ability to manage BUP effectively.
• Strong presentation and facilitation skills.
• Understanding of coffee origins, espresso preparation, FABS, and alternative brewing methods.
• Ability to demonstrate and create coffee-based drinks for customers.
• Maintain and manage all training equipment through effective delegation, training, and leadership.