1,288 Team Leader jobs in South Africa

Overview

We are obsessed with creating an exceptional experience for our customers. The Jonsson Workwear experience transcends traditional retail - we continually strive for brilliance. One of the ways we bring this vision to life is through our iconic Jonsson Workwear branches, each one offering the ultimate gateway into our world of workwear. No matter the job, industry or conditions our customers work in, we offer endless possibilities, equipping our customers with high-performance workwear that empowers them to perform at their peak.

Recognising the significant role these spaces play in the Jonsson Workwear experience, we're on the search for an entrepreneurial and industrious Business Leader who exhibits the drive, initiative and natural leadership skills to confidently lead Jonsson Workwear Durbanville.

In this role, you will be accountable for upholding a brilliant customer experience by providing outstanding service, all while being actively hands-on alongside your team. The Business Leader position requires someone with an entrepreneurial spirit who can drive the growth of the brand with authentic passion and dedication, all while leading and inspiring the dedicated team that supports it.

• Possess excellent interpersonal skills required to effectively communicate with customers and our people.
• Create and maintain solid, long-term customer relationships, and empower your team to do the same with genuine enthusiasm.
• Build, inspire and guide a driven, high-performance team that will contribute to the store's ongoing success.
• Efficiently manage daily operations of Jonsson Workwear Durbanville maintaining accuracy and composure under pressure.
• Proactively identify new business opportunities and instil a customer-centric culture.

The ideal brand advocate for Jonsson Workwear Durbanville will be required to demonstrate an entrepreneurial spirit, drive, initiative and natural leadership skills, with the ability to lead and inspire a dedicated team and grow the brand.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Join to apply for the Business Leader role at Jonsson Workwear

We are obsessive about creating an exceptional customer experience. Jonsson Workwear branches offer the gateway into our world of workwear, equipping customers with high-performance products to perform at their best. We are seeking an entrepreneurial and industrious Business Leader who can confidently lead Jonsson Workwear Mbombela with drive, initiative and natural leadership skills.

• Uphold a brilliant customer experience by providing outstanding service, while being actively hands-on alongside your team.
• Lead and inspire the dedicated team supporting the store to drive growth of the brand with authentic passion and dedication.
• Communicate effectively with customers and team members, building and maintaining long-term relationships.
• Build, motivate and guide a high-performance team that contributes to the store's ongoing success.
• Efficiently manage daily operations of Jonsson Workwear Mbombela, maintaining accuracy and composure under pressure.
• Proactively identify new business opportunities and instill a customer-centric culture.

• Entrepreneurial spirit with drive, initiative and natural leadership skills.
• Excellent interpersonal skills to communicate with customers and our people.
• Ability to work hands-on and lead by example while supporting the team.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Technology, Information and Internet

Referral notifications: Referrals increase your chances of interviewing at Jonsson Workwear by 2x.

We are obsessed with creating an exceptional experience for our customers. The Jonsson Workwear experience transcends traditional retail - we continually strive for brilliance. One of the ways we bring this vision to life is through our iconic Jonsson Workwear branches, each one offering the ultimate gateway into our world of workwear. No matter the job, industry or conditions our customers work in, we offer endless possibilities, equipping our customers with high-performance workwear that empowers them to perform at their peak.

Recognising the significant role these spaces play in the Jonsson Workwear experience, we’re on the search for an entrepreneurial and industrious Business Leader who exhibits the drive, initiative and natural leadership skills to confidently lead Jonsson Workwear Ballito.

In this role, you will be accountable for upholding a brilliant customer experience by providing outstanding service, all while being actively hands-on alongside your team. The Business Leader position requires someone with an entrepreneurial spirit who can drive the growth of the brand with authentic passion and dedication, all while leading and inspiring the dedicated team that supports it.

• Possess excellent interpersonal skills required to effectively communicate with customers and our people.
• Create and maintain solid, long-term customer relationships, and empower your team to do the same with genuine enthusiasm.
• Build, inspire and guide a driven, high-performance team that will contribute to the store’s ongoing success.
• Efficiently manage daily operations of Jonsson Workwear Ballito, maintaining accuracy and composure under pressure.
• Proactively identify new business opportunities and instil a customer-centric culture.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Interested in building your career at Jonsson Workwear? We invite you to apply through our careers portal.

In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research. Your goal will be to help our company analyse trends to make better decisions.

Responsibilities would include :

• Undertaking data collection, data pre-processing, data engineering, feature selection and exploratory data analysis
• Interpreting data, analysing results using statistical techniques
• Building models to address business problems
• Presenting information using data visualization techniques
• Maintain and develop dashboards using business intelligence tools example Power Bi and Tableau.
• Maintain and develop datasets on our BI Microsoft SQL server.
• Manage a team of data analysts and monitoring performance.
• Team yearly and quarterly KPI reviews
• Lead successful team

Job Description

Key Duties :

• Identify valuable data sources and automate collection processes
• Undertake pre-processing of structured and unstructured data
• Analyse large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Combine models through ensemble modelling
• Evaluate model performance and use hyperparameter tuning or feature selection to improve models.
• Implement object serialization (Storing variables and their values)
• Ensure model reproduce ability (environment dependencies and versions)
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams
• Implement and drive new projects / models within the business.
• Identify areas of improvement within the business and by involving the necessary personnel with the relevant skills, proposing the required solutions.
• To provide instruction and guidance to other personnel within the Solutions team and company, and ultimately facilitating the achievement of goals.
• Conduct and lead feasibility studies on various internal and external ventures.
• Presentation of key findings to clients and the business.
• Ensure the solutions team remains informed of the technologies and capabilities available in the market.
• Keep EXCO informed of trends within the industry and business
• Offer guidance and support to the Business Analysts

Minimum Requirements :

• Proven experience as a Manager / Leader in similar role.
• Understanding of the logistics industry.
• Proven experience as a Data Scientist or Data Analyst
• Experience in data mining
• Understanding of machine-learning and operations research
• Knowledge of SQL and Python
• Experience using business intelligence tools (e.g. Tableau and Power Bi) - Analytical mind and business acumen
• Problem-solving aptitude
• Excellent communication and presentation skills (Visual story telling)
• BSc / BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or another quantitative field is preferred
• Valid Code 08 driver’s license and own reliable transport

Technical Qualifications and Skills (Course / Certificates and experience)

• Microsoft Excel
• Microsoft Power BI Desktop
• Power Bi online
• Tableau Server and Online
• Microsoft SQL Server
• Python (Programming language)
• Experience with Pandas’ library
• Python Data Analysis Library
• Data Analytics
• Data Science
• Experience with Machine Learning (Regression and classification)
• Project Management

Overview

Team Leader

As a Team Leader, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. You will report directly to the Operations Manager.

• Sigma has been acknowledged for three years in a row by the Sunday Times as one of the Best Places to Work, voted by our people.
• Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. We are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.
• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with prizes.
• Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going as expected.
• A carbon-reducing initiative (tree planted in the Sigma Forest upon passing probation).
• Medical Insurance, covering doctor visits, optometrist appointments and dental assistance, funeral cover, and Group Life Cover.
• Transportation benefits and shuttle services to ease commuting.
• Access to internal social platforms to join communities and collaborate with colleagues.
• An equal, diverse and inclusive workplace where all amazing people are welcome.

You will coach and develop the team into a high-performance culture, focusing on staffing needs, productivity, and quality. You will manage employees through continuous communication, feedback, motivation, and adherence to Company Behaviours. You will guide and support your team in line with our Always Improving Performance Framework to consistently achieve and exceed KPIs and support development aspirations.

You will oversee attendance, coaching, and closing gaps related to KPIs. You will set goals with team members for performance, quality, and development, focusing on career and skills growth. You will resolve people-related problems such as conflict of interest, absenteeism, and disciplinary matters. You will drive achievement of targets and consistently meet internal management and client service level agreements (SLAs). You will maintain high professionalism and compliance, addressing people-related challenges swiftly and fairly to promote a positive work environment.

You should have strong knowledge of managing agent performance in line with Sigma policies and procedures to meet performance targets. You can manage utilization of staff and identify and remove performance barriers. You will manage the resolution of customer/agent problems and complaints and maintain up-to-date knowledge of developments in products and services. You are able to coach, develop, and motivate direct reports, and you manage scheduling and performance of employees. Proficiency with Microsoft Office is required.

• Demonstrated experience in coaching, mentoring, and developing others, preferably within a contact centre or team-based environment.
• 1-2 years of Team Leader experience in a Utilities environment within a BPO industry.
• Knowledge of performance management practices, including setting goals, monitoring KPIs, and supporting improvement.
• Experience handling people-related matters such as attendance, conflict resolution, and performance gaps.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills with a strong command of the English language.
• Resilient under pressure with the ability to remain solution-focused in high-paced environments.
• Familiarity with SLA expectations and client-driven performance targets.
• Flexible and adaptable with a mindset of continuous improvement and team success.

If you like the sound of being part of the Sigma Family, then don’t wait and apply now.

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 2000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

A Team Leader is responsible for overseeing a teams performance ensuring that goals are met and fostering a positive and productive work environment. They act as a bridge between team members and upper management ensuring smooth communication and workflow.

1. Leadership & Supervision
   • Provide direction guidance and support to team members.
   • Delegate tasks effectively and monitor progress.
   • Motivate and inspire the team to achieve high performance.
2. Communication
   • Serve as the main point of contact between the team and management.
   • Facilitate regular team meetings and one-on-one check-ins.
   • Ensure clear and open communication within the team.
3. Performance Management
   • Set clear goals and KPIs for the team.
   • Monitor individual and team performance.
   • Provide constructive feedback and conduct performance reviews.
4. Problem Solving & Decision Making
   • Address conflicts or issues within the team promptly.
   • Make informed decisions to keep projects on track.
   • Encourage innovative thinking and solutions.
5. Training & Development
   • Identify skill gaps and training needs.
   • Support onboarding of new team members.
   • Promote continuous learning and professional growth.
6. Project Management
   • Plan and manage team projects and timelines.
   • Ensure resources are allocated efficiently.
   • Track progress and adjust plans as needed.
7. Reporting & Documentation
   • Prepare reports on team performance and project status.
   • Maintain accurate records of meetings decisions and outcomes.

• Strong leadership and interpersonal skills
• Excellent communication and organizational abilities
• Problem-solving and conflict resolution skills
• Time management and multitasking
• Proficiency in relevant tools (e.g. project management software)
• Experience in the relevant industry or field
• Degree in Management

Offers of employment are conditional upon passage of screening criteria applicable to the job.

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity / expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

To ALL recruitment agencies : NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Employment Type: Full-Time

Experience: years

Vacancy: 1

Westhoughton

16

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture of putting the customer at the heart of everything we do.

You will lead the way for our store teams, not only in the absence of the Store Manager but also leading the team to deliver great standards and exceptional service every day. You will be as passionate about celebrating our customers’ life moments as we are.

1. Is customer centric with a passion for driving excellent service.
2. Demonstrates good leadership skills.
3. Maintains a positive, forward-thinking approach.
4. Comfortable reviewing store performance data.
5. Commercially minded.
6. An engaging and enthusiastic team player.

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunity for a Team Leader based in Bluff . Do you think you have what it takes to be our newest Purple Star?

The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 12 months experience within the Retail, Gaming or Betting industry

A Bonus To Have

• Valid driver’s license
• Diploma/ Degree/ NQF 4 Learnership
• 1-2 Years leadership experience.

What You’ll Do For The Brand

• Branch Growth
  • Ensure achievement of targets within your areas in accordance with branch budgets.
  • Drive business results by creating an open dialog with your guests to educate them on all your branch products.
  • Ensure betting boards are updated timeously.
  • Updating of memos, card changes, results and scratchings which occur throughout the day.
  • Be knowledgeable on all game rules, odds and pay-outs.
  • Team Members must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
  • Taking customer bets where applicable. (A requirement in express Branches).
• Cash Administration
  • Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
  • Educate Team Members on all FICA Compliance.
  • Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
  • Ensure adherence to credit card administration & EFT policies where applicable.
  • Ensure Team Members are issued with correct floats at the end of their shift.
  • Interim checks must be done within the course of the day with team leader on duty.
  • Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
  • Recovery process must be managed in line with processes/procedures.
  • The correct process must be followed with lost ticket claims.
  • Ensure the ticket number is received from the Helpline when processing the claim.
  • Record the guest’s details and I.D number to validate payment after 90 days.
• Branch Reporting
  • Ensure that daily newsflashes provide a high level overview of the operations for the day.
  • Manage branch stock control to ensure that there is sufficient supply (although not over/under).
  • Ensure that a stock taking is done weekly and account for stock shortages.
  • Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.
• Security Management
  • Be aware of your surroundings when opening and closing the branch.
  • Ensure all security factors are adhered to when banking is conducted.
  • Be aware where all panic buttons are placed within your branch.
  • Ensure all camera’s inside and outside the branch are all in working order.
  • Manage all security aspects in the branch.
  • The cashing up process must be conducted with the branch doors closed with security monitoring the area.
• Branch Appearance
  • Ensure that the branch is always neat and tidy according to Hollywood standards.
  • Ensure that facilities are well maintained and in good working condition.
  • Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
• Compliance
  • Compliance and adherence to company's internal control policy.
  • Ensure compliance with company, legislative and legal requirements
  • More specifically, ensure compliance with Gambling Board requirements.
  • Compliance to the code of ethics and escalate fraudulent activities.
  • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
  • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
  • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
  • Credit bets are not allowed to be taken by any Team Member.
  • Team Members on duty are not allow to take personal bets within the Branch.
  • Team Members are not allowed to be behind the terminal counters when off duty.
  • Team Members on duty are not allowed to utilize the Limited pay-out machine.
• Communication
  • Ensure all operational communication within the branch is circulated to all Team Members.
  • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
  • Ensure that the correct lines of communication is followed at all times and that timely feedback is provided to support office when information is requested.
• People Management
  • Manage Team Member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
  • Ensure staff attendance and behaviour is managed with the guidance from Branch Manager/Senior Team Leader.
  • Ensure all new recruitment documentation is submitted timeously to the Human Resources department.
• Guest Service
  • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
  • Pro-actively address guest complaints and ensure guest feedback is positive.
  • Build strong relationships with regular guests.
  • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Values
  • Actively promote the Hollywood values.
  • Live the values and lead as an example to the team.
  • If the branch has LPMs, responsible for management thereof.
  • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
  • Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
  • Must be available 24/7 in case of emergencies.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Job Description: Team Leader
Salary: £13 per hour (£27,040 per annum)
Working Hours: 40 hours per week
Service: Affinity Supporting People South Limited
We are currently looking for a Team Leader to join our team at Affinity Supporting People South Limited - Burnley. Affinity Supporting People South Limited is part of National Care Group. We provide supported living services for individuals with a range of diagnoses, including physical disabilities, age-related symptoms, dementia, and mental health requirements.

Our dedicated team works closely with those we support to deliver person-centred care, empowering each individual to reach their goals and fulfil their aspirations.

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

• The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
• You can continuously learn on the job with paid training and the opportunity to gain recognised qualifications.
• You will work at an organisation that celebrates age, gender, and diversity within an inclusive culture.
• The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
• The opportunity to earn rewards through a Refer a Friend scheme.
• Access to an app called Wagestream, enabling greater control over your finances.

As a Team Leader, you will promote and ensure that the company vision of person-centred support is implemented whilst maintaining an individual’s potential and independence. You will be the front-line manager, whilst also ensuring all necessary back office duties are completed within compliance.

A Team Leader is required to respect and work cooperatively with others, enabling the people we support to live in their own home or within their local community with dignity and confidence.

• Overall responsibility for staff management and staff development.
• Leading the staff in promoting each client’s well-being, safety, and quality of life.
• Monitoring and assisting the effective delivery of group and individual activities within homes that address agreed client goals and the progress of clients against agreed outcome and well-being measures.
• Ensuring that liaison with external parties within their areas of responsibility is coordinated effectively to ensure communication is effective and consistent within the home.
• Working in accordance with company values, policies and procedures, legislation, and national minimum standards.
• Meeting agreed individual annual objectives.
• Promoting each client’s well-being, safety, and quality of life.
• Responsibility for completing and reviewing internal quality compliance systems.
• Participating in on-call duties.

The most important qualities needed are the ability to treat others with respect, listen to their needs, and understand their emotions. Be kind, friendly, and honest.

• Supporting adults with learning disabilities.
• Having a minimum of a Level 3 NVQ/QCF in Health and Social Care or working towards this.
• Able to motivate and manage a team.
• Full UK Driving Licence.

Don’t meet every single requirement? We invite you to apply anyway! At National Care Group, we are dedicated to building a diverse, inclusive, and authentic organisation. If you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!