1,195 Customer Inquiries jobs in South Africa

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Overview

Job Description - Customer-focused, results-oriented individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

• Customer service engagement via incoming calls and respond to email queries
• Managing reservation, special requests, and complaints from customers via the website
• Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
• Demonstrate urgency on transactions using standard operating procedures

• A matric certificate or equivalent qualification
• Good command of the German & English (verbal & written)
• Passionate about customer service
• Strong analytical and problem-solving skills
• Webchat experience advantageous
• A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound / outbound contact center experience

Overview

Our client, who is a leading Technical Services Provider in Cape Town, is seeking a Customer Service and Support Consultant to provide professional support to both internal and external customers. Part of the duties stipulated will include advising and educating customers on the different billing models, handling monthly account queries via telephone, WhatsApp chatbot, and company ticketing system, as well as managing help tickets which includes creating, assigning, escalating, following up, and resolving tickets. You will also be performing administrative duties such as following up of failed communication with customers, updating of customer profiles, reporting, and sending bulk emails and SMSs to customers.

• Advise and educate customers on the different billing models.
• Handle monthly account queries via telephone, WhatsApp chatbot, and the company ticketing system.
• Manage help tickets: create, assign, escalate, follow up, and resolve tickets.
• Perform administrative duties: follow up on failed communications with customers, update customer profiles, create reports, and send bulk emails and SMS messages to customers.

• Matric
• 2 Years of experience in a call centre / customer support environment
• Computer literacy with proficiency in MS Outlook, MS Excel, and MS Word
• Bilingual with formal business writing and professional communication in both Afrikaans and English
• Strong administration, organising, and problem-solving skills

Overview

Cape Town, South Africa

Working Pattern: Must be willing to work shifts, weekends and holidays.

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town! As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we’re excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you’re ready to embark on an adventure with us, we can’t wait to meet you and see how you can help us shape the future of Virgin Bet!

The Customer Success team's main responsibility is to manage contacts (inbound and outbound calls, emails, social media posts, and chats), KYC, fraud, risk, and payment flows across our Sportsbook platform. This role will involve using third-party KYC providers, as well as using a variety of detection techniques, to identify high-risk accounts, detect unusual activity, investigate, and then close suspicious accounts to reduce risk and prevent revenue losses for the company while also tending to customers via our support channels. The position calls for keen attention to detail, sound judgment, the capacity for multitasking, and the ability to efficiently and promptly manage workload.

• Deliver exceptional customer support across multiple channels (calls, email, webchat, social media).
• Address and resolve customer queries efficiently, escalating complex issues when necessary.
• Provide clear, accurate, and timely technical and general support to customers.
• Perform KYC checks and support the verification process, including document review and age/security checks.
• Monitor and assess potential fraud and suspicious activity using available systems and tools.
• Maintain accurate records and data entry related to customer interactions and account status.
• Assist with account administration tasks such as payments, withdrawals, and chargebacks.
• Follow internal procedures and ensure compliance with regulatory requirements.
• Contribute to the continuous improvement of customer experience and support operations.
• Act as a brand ambassador, fostering trust and loyalty through effective communication.

• Experience in the iGaming industry or a related field, with a strong customer service background.
• Excellent written and verbal communication skills, fluent in English.
• Familiarity with Anti-Money Laundering (AML) and Responsible Gaming regulations.
• Ability to manage multiple tasks effectively in a dynamic environment.
• Strong team player with a proactive, “can-do” attitude and ability to work independently.
• High level of accuracy and attention to detail, especially in data handling.
• Experience with KYC, fraud detection, payments, or risk management is a plus.
• Proficient in Microsoft Office and comfortable with digital platforms and mobile apps.
• Quick learner with the ability to adapt to new tools, systems, and processes.
• Comfortable using AI-powered support tools (e.g., automated workflows, chat suggestions, fraud alerts) to enhance efficiency and accuracy.

• Discretionary Company Performance bonus
• Discovery Medical Aid
• Thursday drinks in the office and regular socials

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To develop and maintain profitable ongoing customer relationships to generate income for the business. To actively promote and sell the company products in order to achieve or exceed budgeted order intake, revenue and gross margins,

• To develop and maintain profitable ongoing customer relationships to generate income for the business.
• To actively promote and sell the company products in order to achieve or exceed budgeted order intake, revenue and gross margins.

• Seniority level : Not Applicable
• Employment type : Full-time
• Job function : Other
• Industries : Industrial Machinery Manufacturing

Nelspruit, Mpumalanga, South Africa

• To complete the Career History Form you must first create your Candidate File.
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• You can start with your first job and work forward or your current/most recent job and work backward.
• Note: A final step in the hiring process is for you to arrange reference calls with former managers and others.

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The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.

• Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
• Assist in installation and configuration of our products and software.
• Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
• Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
• Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
• Properly escalate unresolved issues to appropriate internal teams for higher-level support or development teams and follow up to ensure timely resolution.
• Gather customer feedback.

• Strong technical knowledge of CCTV systems, including hardware and software components.
• Knowledge of networking concepts and protocols is a plus.
• Flexibility to work in shifts or on-call as needed.
• Willingness to stay updated on new product features and industry trends.

• Fluent in English
• Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience)
• Excellent communication and interpersonal skills.

Description

The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.

• Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
• Assist in installation and configuration of our products and software.
• Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
• Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
• Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
• Properly escalate unresolved issues to appropriate internal teams (higher-level support or development teams) and follow up to ensure timely resolution.
• Gather customer feedback.

• Strong technical knowledge of CCTV systems, including hardware and software components.
• Knowledge of networking concepts and protocols is a plus.
• Flexibility to work in shifts or on-call as needed.
• Willingness to stay updated on new product features and industry trends.

• Fluent in English
• Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience)
• Excellent communication and interpersonal skills.