30 Outbound Calls jobs in Johannesburg
Customer Service Engineer
Posted 1 day ago
Job Viewed
Job Description
Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-055185
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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Equal Opportunity
PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.
Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.
Accessibility
PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .
Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
#J-18808-LjbffrCustomer Service Engineer
Posted 6 days ago
Job Viewed
Job Description
Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg, ZA time type Full time posted on Posted 30+ Days Ago job requisition id 15187
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- C areer development and growth
YES, I WANT THIS JOB!
Please click on apply.
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
About usTogether we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
Customer Service Engineer
Posted 10 days ago
Job Viewed
Job Description
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB :
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE :
RESPONSIBILITIES :
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical :
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
Customer Service Engineer
Posted 10 days ago
Job Viewed
Job Description
Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg, ZA time type Full time posted on Posted 12 Days Ago job requisition id 15187
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- C areer development and growth
YES, I WANT THIS JOB!
Please click on apply.
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
#J-18808-LjbffrCUSTOMER SERVICE CONSULTANT
Posted 10 days ago
Job Viewed
Job Description
Our Johannesburg branch based in Kempton Park is looking for a Customer Service Consultant.
Job specifications:
- Minimum of 2-5 years’ experience
- Prior experience in logistics or transportation may be preferred or required
- Able to communicate in a professional manner telephonically and have proper email etiquette.
- Active listening while remaining calm.
- Must be a team player.
- Must be able to work in a high-pressure environment.
- Computer literate (Proficient in Microsoft Office)
- Proficiency in English.
- Have own transport.
- Grade 12 certificate.
- Excellent organization, analytical, and communication skills
Customer Service Engineer
Posted 10 days ago
Job Viewed
Job Description
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- Career development and growth
YES, I WANT THIS JOB!
Please click on apply.
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
#J-18808-LjbffrCustomer Service Supervisor
Posted 10 days ago
Job Viewed
Job Description
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.
Essential Functions
- Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
- Respond promptly and professionally to incoming customer inquiries.
- Accurately process orders received through multiple channels in a timely manner.
- Evaluate and process credit requests, and return authorizations in accordance with company policy.
- Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
- Provide order confirmations upon customer request.
- Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
- Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
- Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
- Excellent verbal and written communication skills in English are required.
- Strong organizational skills with a high level of accuracy and attention to detail.
- Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
- Customer-focused mindset with a proactive approach to problem-solving and service delivery.
- Experience working in a fast-paced, cross-functional environment with multiple stakeholders.
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Manager
Posted 347 days ago
Job Viewed
Job Description
The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.
Your key job responsibilities as the Customer Service Manager in Johannesburg will include:
Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).Develop and implement training programs to enhance the skills and knowledge of the customer service team.Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.RequirementsRequirements for this Customer Service Manager job in Johannesburg :
Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.Must have experience working in MGA or UKGC markets.Bachelor’s degree in Business, Management, or a related field.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and make decisions quickly.Proficiency in customer service software and CRM systems.Analytical skills to interpret data and make informed decisions.Customer-focused with a passion for delivering exceptional service.Strong problem-solving abilities.Highly organized with strong attention to detail.Flexible and adaptable to changing business needs.Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.
Customer Service Relationship Consultant
Posted today
Job Viewed
Job Description
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind. They are looking for Customer Service Relationship Consultant based in Gauteng, Kempton Park
POSITION INFO :
Purpose of the Role :
Our client is seeking a highly motivated and personable Customer Service Relationship Consultant. This role serves as the primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. The successful candidate will be responsible for building strong customer relationships, resolving issues promptly, and delivering exceptional service that supports customer satisfaction and loyalty.
Key Responsibilities :
- Act as the first point of contact for customer inquiries via phone, email, and chat.
- Develop and maintain positive relationships with customers to ensure high levels of satisfaction and retention.
- Identify customer needs and provide tailored solutions to enhance their experience with the services offered.
- Resolve customer issues efficiently and escalate complex matters when necessary.
- Maintain accurate records of customer interactions, transactions, feedback, and complaints.
- Collaborate with internal departments (e.g., operations) to meet customer needs and improve service delivery.
- Proactively follow up with customers to ensure continued satisfaction.
- Provide insights and feedback to management regarding customer trends, service improvements, and potential areas for process enhancement.
- Consistently meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
Requirements
- Matric
- Registered Debt Counsellor
- Demonstrated experience in customer service, client relations, or a related role
- Strong communication and interpersonal skills
- Excellent problem-solving capabilities and attention to detail
- Proficiency in Microsoft Office applications
- Ability to multitask, prioritize, and manage time effectively
- Empathy, patience, and a strong customer-first attitude
- Bilingual proficiency in English and Afrikaans
In this role, the Customer Service Relationship Consultant will play a key part in maintaining the reputation of our client’s business while contributing to the overall success of their debt counselling services through excellent service delivery and relationship management
Salary : Negotiable as per the current earning
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