152 Application Support jobs in South Africa

This is a remote position.

MCI Consultants are people who are:

About MCI

MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East. Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.

We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.

Role

MCI is looking for a Software Application Support Specialist to join our dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new and enhanced products and solutions. This is a great opportunity to join an exciting company. This role is diverse, challenging, and interesting. 

Work closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge. This role offers excellent career growth opportunities.

Activities will include:

• Providing application support to users: Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions;
• Investigate and analyse system issues to determine cause of issues and appropriate corrective action;
• Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and that divisional, quality and industry standards are met; 
• Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved; 
• Review and recommend continuous improvement of the systems and support processes; 
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support; 
• Maintain data quality and integrity within the system; 
• Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers; 
• Carry out system maintenance tasks and processes to agreed schedules. 

The successful candidate will utilise strong customer service, communication and problem-solving skills to deliver support services for business applications. The successful candidate will develop close links with staff and management at all levels across the business, and work with suppliers and internal teams. 

• Application Support experience; 
• Intermediate SQL expertise; 
• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff; 
• A desire to provide excellent customer service; 
• Strong problem solving and analytical skills;
• Experience of supporting and maintaining production systems in a customer facing support environment; 
• Ability to organize own workload and handle a number of tasks simultaneously; 
• Experience of database systems, reporting and query tools;
• Demonstrable level of technical aptitude.

Skills and Qualifications:

• A minimum 1st-year tertiary level in information systems or computer science;
• A minimum of 1st-year tertiary level in accounting;
• 2+ years’ experience and understanding of SQL fundamentals and ability to write complex SQL queries;
li>2+ years’ experience in MS Excel and VBA; li>Good, demonstrable general computing knowledge, including basic troubleshooting capability on the Microsoft Windows platform, an understanding of networking fundamentals, and familiarity with application installation;
• Excellent technical skills;
• Excellent problem-solving abilities;
• Excellent communication skills.

MCI Consultants are people who are:

• Ambitious team players, but can work independently;
• Courageous and passionate;
• Able to take on challenges with a sense of urgency;
• Focused, with a strong desire for self-improvement;
• Dynamic and progressive in their thinking;
• Ethical and responsible;
• Professional, trustworthy and keen.

Key Responsibilities:

• Provide application support to users, answering and resolving in-bound customer calls, identifying issues, and providing suggestions and long-term resolutions.

• Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.

• Design and participate in the delivery of system developments and enhancements, ensuring that changes are delivered to budget, timescales, and specification, and that divisional, quality, and industry standards are met.

• Provide system knowledge and consultancy for divisional and cross-divisional projects, ensuring that business process requirements are met and best practice is achieved.

• Review and recommend continuous improvement of the systems and support processes.

• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.

• Maintain data quality and integrity within the system.

• Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers.

• Carry out system maintenance tasks and processes to agreed schedules.

Requirements:

• At least 3 years of Application Support experience covering infrastructure and operational aspects.

• Experience using IT Service Management ticketing systems (JIRA Service Management preferred).

• Intermediate-to-advanced SQL expertise, including Stored Procedures, queries, triggers, jobs, and general database management skills. Understanding SQL replication would be a plus.

• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff.

• A desire to provide excellent customer service.

• Strong problem-solving and analytical skills.

• Experience of supporting and maintaining production systems in a customer-facing support environment.

• Ability to organize own workload and handle a number of tasks simultaneously.

• Experience of database systems, reporting, and query tools.

• Demonstrable level of technical aptitude.

Senior Application Support page is loaded

Apply locations Cape Town, Apex House time type Full time posted on Posted 6 Days Ago job requisition id JR-0010014

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize current business processes. This includes performance optimization, update installation, and troubleshooting actions, including peripheral solutions. Further development of processes, including the development of scripts, is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and issues solving activities. He must be able to understand requirements, design and document appropriate solutions, and contribute to implement them if required to satisfy the users’ needs.

The successful applicant will work with international development and IT Operations and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

1. Maintenance and support of the Applications landscape including reporting solutions and interfaces.
2. Ensure adherence to change management and release management procedures.
3. Working closely with other team members and end users.
4. Contribution of releases in collaboration with development teams.
5. Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences.
6. Ensure the application support includes front end, middleware, and back-end systems.
7. Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution.
8. Participate actively in the testing phase for new application development and enhancement.

1. A minimum of 5 or more years' experience in the field of IT application support, in the financial sector.
2. A concrete experience in the execution of Change and Release Management.
3. A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services.
4. Knowledge in Core Banking solutions like Olympic Banking System is an advantage.
5. Experience in tools like SWIFT, FIX etc.
6. Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus.
7. Experience with ticketing tools like Service Now is an advantage.
8. Capacity to understand/create scripting (Linux/Solaris, Power shell, etc.).
9. Experience in SQL / PL SQL is advantageous.
10. Experience in FTP, SFTP solutions like Globalscape is advantageous.
11. Process design and implementation experience.
12. Continuous improvement mindset.
13. Ability to clearly communicate to both technical and business stakeholders.
14. Fluent communication skills in English – both written and verbally; German and/or French advantageous.

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

We are currently recruiting for an experienced Application Support Specialist to join our team.

Job summary

The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.

1. Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.
2. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.

1. Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.
2. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.
3. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

1. Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.
2. Be an effective team member encouraging teamwork and freely sharing knowledge.
3. Visibly live the JSE values contributing to the achievement of divisional objectives.
4. Manage self in terms of development, delivery and act as a self-starter.

1. Support implementation of business optimisation improvement through team engagement.
2. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.
3. Drive the adoption of the JSE leadership brand.

1. Bsc Computer Science or Information Technology.
2. Certifications: MS SQL (including SSRS, SSAS and SSIS).
3. Minimum of 5 years in a specialist application support position.
4. Extensive experience in supporting core mission-critical systems.
5. Extensive experience in supporting multiple core-application landscape.
6. Working in a highly pressurised environment with an understanding of the nature of the systems being supported.

1. Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.
2. Adapting behaviour to meet major changes at work.
3. Building and maintaining effective relationships with internal and external stakeholders.
4. Communicating complex information orally.
5. Conducting Business Impact Analysis.
6. Conducting root cause analysis.
7. Developing educational materials (e.g., training manuals, multimedia visual aids).
8. Evaluating information systems.
9. Interacting with external clients.
10. Managing work queues.
11. Monitoring adherence and compliance.
12. Preparing and delivering presentations.
13. Providing expert advice/opinion and technical support.

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees in working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.

The Opportunity

As a 2nd Line Technical Support Engineer (Application Support Engineer), you will be responsible for thoroughly understanding the AnywhereNow software stack and its integration. The scope of the role is focused on troubleshooting issues by thoroughly analyzing log files from AnywhereNow components, ensuring smooth operations for our clients. Additionally, tackling SIP flow and trunk problems on Session Border Controllers using SIP traces and PCAP files. Tasks involve replicating reported issues in our support lab environment to ensure accurate solutions. Actively identifying software bugs and promptly reporting them to our development team for resolution. Moreover, you’ll be documenting known issues and creating internal knowledge articles to empower our support team with valuable insights.

Furthermore, you will be part of a group of around 35 experts located in Europe, the USA, and the United Kingdom. Our goal is to achieve high levels of customer satisfaction by delivering solutions that meet and exceed client expectations. Join us in embodying our values - OneAnywhere, Innovation, Caring, Customer First and Accountability.

What You’ll be Doing

• Resolve complex issues escalated from L1 support, performing root cause analysis and implementing solutions.

• Handle incident management, ensuring adherence to SLAs. Update tickets with detailed logs, troubleshooting steps, and resolutions.

• Replicate technical issues using PowerShell Experience for automation and scripting;

• Troubleshoot SSO, SIP flow, and trunk problems on Session Border Controllers (SBCs) and analyze logs to identify root causes, trends, or anomalies;

• Maintaining our Knowledge Base by documenting solutions and Best Practices;

• Manage SQL Server databases and execute queries;

• Collaborate with the development team to ensure the timely resolution of escalated issues;

• Manages a queue of tickets, all while monitoring progress and priority changes.

• Assists and manages escalations with customers and partners, while supporting the investigation of major incidents and problems, in collaboration with Cloud & Product departments;

• Monitor cloud infrastructure and Azure Resource Manager (ARM).

• Act as a liaison between AnywhereNow’s teams, escalating complex issues timely and adhering to SLAs.

• Working in shifts and during the weekend

What we're looking for

We hire for competency as much as experience. You’ll thrive here if you demonstrate:

• Customer centricity: the ability to provide high-quality service (to customers), including understanding their needs, solving problems, and responding to feedback.

• Proactiveness: The ability to anticipate and take initiative in addressing potential challenges or opportunities before they arise, demonstrating foresight and proactive problem-solving

• Collaboration: The ability to work effectively with others and to build strong relationships based on trust and mutual respect, recognizing that everyone has something to contribute

• Adaptability: The ability to adjust to changing situations and work effectively in environments that may be uncertain or unpredictable

• Communication: Clearly and concisely communicating with customers and team members to ensure understanding, empathy and efficient resolution of issues.

• Taking ownership: The ability to take full responsibility and accountability for tasks, projects, or actions, demonstrating a sense of commitment and dedication towards achieving desired outcomes.

• Continuous learning & knowledge sharing: The ability and willingness to learn continuously throughout one's life, and to continuously seek out new knowledge and skills to stay up-to-date and relevant.

You’ll need to bring:

• Demonstrate strong expertise in REST, API, and network protocols, along with hands-on experience using tools like Postman or Wireshark (knowledge on using web browser development tools to troubleshoot web applications and analyzing .har file captures is a requirement)

• Minimum of 7 years of experience in software development companies

• Understandingof containerized software architectures and Kubernetes

• Strong knowledge of VoIP systems at an infrastructure level, specifically in utilizing the SIP protocol over TLS/TCP and UDP, is essential.

• Deep understanding of Microsoft Azure and Powershell scripting

• Proficient skills and knowledge of log analysis and troubleshooting methodology.

• Skilled in troubleshooting, root cause analysis, SLAs, knowledge, and incident management;

• Background in * UCaaS, Unified Communications, UC, and Contact Centers is a plus.

• Basic scripting and programming knowledge will make you stand out.

Some last notes:

Currently,thisroleisremote.However,wearealsoplanningtoopenanofficeinJohannesburgandwe'llexpectyoutocometoourofficetwiceaweek.

As this position involves supporting the US, we require flexibility in working shifts to cover these time zones. Additionally,

weekend work will be expected. Rest assured, you will be compensated for any irregular hours worked.

AnywhereNow is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the Talent Acquisition Specialists are happy to answer any questions!

As the Application Support Engineer, you will be responsible for resolving tickets using the front end, MySQL and other provided tools. Escalating to internal resources where necessary. Following up each ticket through to resolution and ticket closure. Be on standby rotation. Incident management for any escalated tickets.

Duties and Responsibilities:

• Attend daily Application and Technical stand-up meetings
• Manage the Application Support ticket queue
• Creation of test credentials for application testers
• API client onboarding
• Access request management for Sentry and Google Cloud
• Resolve escalations from other teams
• After-hours standby and incident coordination (weekly rotation)
• Emergency support for release issues
• Support channel monitoring for escalations
• Developer request management for code changes and bug fixes
• Ad hoc dashboard building and customization

Minimum Requirements:

• BSc or relevant qualification or comparable experience
• Knowledge and experience with Python, SQL or comparable language
• Strong technical background and understanding of application support
• Excellent problem-solving and analytical skills
• Effective communication, collaboration abilities with both technical and business stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with Atlassian, Freshdesk, DataDog/Grafana desirable

Technical Competencies:

• DB SQL Server
• General understanding of networks
• Knowledge of CI/CD Pipelines would be desirable

Behavioural Competencies:

• Team Player
• Works well under pressure
• Go Getter
• Self-Motivated
• Innovative
• Accountable
• Proactive
• Reliable and dedicated

Join to apply for the Application Support Engineer role at AnywhereNow

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.

As a 2nd Line Technical Support Engineer (Application Support Engineer), you will be responsible for thoroughly understanding the AnywhereNow software stack and its integration. The scope of the role involves troubleshooting issues by analyzing log files from AnywhereNow components, ensuring smooth operations for our clients. Additionally, you will address SIP flow and trunk problems on Session Border Controllers using SIP traces and PCAP files. Tasks include replicating reported issues in our support lab environment, identifying software bugs, and reporting them to our development team. You will also document known issues and create internal knowledge articles to support our team.

You will be part of a team of around 35 experts located in Europe, the USA, and the UK, aiming to achieve high customer satisfaction by delivering effective solutions. Join us in embodying our values - OneAnywhere, Innovation, Caring, Customer First, and Accountability.

• Resolve complex issues escalated from L1 support, performing root cause analysis and solutions implementation.
• Handle incident management, adhering to SLAs, and update tickets with detailed logs and troubleshooting steps.
• Use PowerShell for automation and scripting to replicate technical issues.
• Troubleshoot SSO, SIP flow, and trunk problems on Session Border Controllers (SBCs), analyzing logs for root causes.
• Maintain our Knowledge Base by documenting solutions and best practices.
• Manage SQL Server databases and execute queries.
• Collaborate with the development team for timely resolution of escalated issues.
• Monitor ticket queues, track progress, and manage priorities.
• Support and manage escalations with customers and partners, investigating major incidents with Cloud & Product teams.
• Monitor cloud infrastructure and Azure Resource Manager (ARM).
• Act as a liaison between teams, escalating complex issues and ensuring SLA compliance.
• Work in shifts, including weekends.

We value competency as much as experience. You’ll excel if you demonstrate:

• Customer-centricity: providing high-quality service and understanding customer needs.
• Proactiveness: anticipating challenges and taking initiative.
• Collaboration: working effectively with others and building trust.
• Adaptability: adjusting to changing environments.
• Effective communication: conveying information clearly and empathetically.
• Ownership: taking responsibility for tasks and outcomes.
• Continuous learning & knowledge sharing: staying updated and sharing insights.

• Minimum of 7 years in software development companies.
• Understanding of containerized architectures and Kubernetes.
• Strong knowledge of VoIP systems, SIP protocol over TLS/TCP and UDP.
• Deep understanding of Microsoft Azure and PowerShell scripting.
• Proficiency in log analysis and troubleshooting methodologies.
• Experience in troubleshooting, root cause analysis, SLA management, incident management.
• Background in UCaaS, Unified Communications, UC, or Contact Centers is a plus.
• Basic scripting and programming skills are advantageous.

This role is currently remote, with plans to open an office in Johannesburg, requiring attendance twice a week. Flexibility to support US time zones and weekend work is necessary, with compensation for irregular hours.

AnywhereNow is committed to diversity and is an equal-opportunity employer. We conduct background checks according to country and role policies.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service and IT
• Industries: Software Development

Referrals increase your chances of interview success. Get notified about new jobs in Johannesburg.

Senior Application Support page is loaded

Apply locations: Cape Town, Apex House

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: JR-0010014

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you.

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support the daily business and optimize current business processes. This includes performance optimization, update installation, troubleshooting actions, and the development of scripts.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and solving activities. He must be able to understand requirements, design and document appropriate solutions, and contribute to implement them to satisfy the users’ needs.

The successful applicant will work with international development and IT Operation and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

1. Maintenance and support of the Applications landscape including reporting solutions/interfaces
2. Ensure adherence to change management and release management procedures
3. Working closely with other team members and end users
4. Contribution of releases in collaboration with development teams
5. Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences
6. Ensure the application support includes front end, middleware, and back-end systems
7. Close attention to detail and diagnostic skills with the ability to logically think problems through to a final resolution
8. Participate actively in the testing phase for new application development and enhancements

1. A minimum of 5 or more years' experience in the field of IT application support in the financial sector
2. A concrete experience in the execution of Change and Release Management
3. A solid general understanding of IT (e.g., Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
4. Knowledge in Core Banking solutions like Olympic Banking System is advantageous
5. Experience in tools like SWIFT, FIX, etc.
6. Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus
7. Experience with ticketing tools like Service Now is advantageous
8. Capacity to understand/create scripting (Linux/Solaris, PowerShell, etc.)
9. Experience in SQL / PL SQL is advantageous
10. Experience in FTP, SFTP solutions like Globalscape is advantageous
11. Process design and implementation experience
12. Continuous improvement mindset
13. Ability to clearly communicate to both technical and business stakeholders
14. Fluent communication skills in English – both written and verbally; German and/or French advantageous

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.