183 Application Support jobs in South Africa

Senior Application Support page is loaded

Apply locations Cape Town, Apex House time type Full time posted on Posted 6 Days Ago job requisition id JR-0010014

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize current business processes. This includes performance optimization, update installation, and troubleshooting actions, including peripheral solutions. Further development of processes, including the development of scripts, is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and issues solving activities. He must be able to understand requirements, design and document appropriate solutions, and contribute to implement them if required to satisfy the users’ needs.

The successful applicant will work with international development and IT Operations and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

1. Maintenance and support of the Applications landscape including reporting solutions and interfaces.
2. Ensure adherence to change management and release management procedures.
3. Working closely with other team members and end users.
4. Contribution of releases in collaboration with development teams.
5. Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences.
6. Ensure the application support includes front end, middleware, and back-end systems.
7. Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution.
8. Participate actively in the testing phase for new application development and enhancement.

1. A minimum of 5 or more years' experience in the field of IT application support, in the financial sector.
2. A concrete experience in the execution of Change and Release Management.
3. A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services.
4. Knowledge in Core Banking solutions like Olympic Banking System is an advantage.
5. Experience in tools like SWIFT, FIX etc.
6. Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus.
7. Experience with ticketing tools like Service Now is an advantage.
8. Capacity to understand/create scripting (Linux/Solaris, Power shell, etc.).
9. Experience in SQL / PL SQL is advantageous.
10. Experience in FTP, SFTP solutions like Globalscape is advantageous.
11. Process design and implementation experience.
12. Continuous improvement mindset.
13. Ability to clearly communicate to both technical and business stakeholders.
14. Fluent communication skills in English – both written and verbally; German and/or French advantageous.

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

We are currently recruiting for an experienced Application Support Specialist to join our team.

Job summary

The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.

1. Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.
2. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.

1. Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.
2. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.
3. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

1. Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.
2. Be an effective team member encouraging teamwork and freely sharing knowledge.
3. Visibly live the JSE values contributing to the achievement of divisional objectives.
4. Manage self in terms of development, delivery and act as a self-starter.

1. Support implementation of business optimisation improvement through team engagement.
2. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.
3. Drive the adoption of the JSE leadership brand.

1. Bsc Computer Science or Information Technology.
2. Certifications: MS SQL (including SSRS, SSAS and SSIS).
3. Minimum of 5 years in a specialist application support position.
4. Extensive experience in supporting core mission-critical systems.
5. Extensive experience in supporting multiple core-application landscape.
6. Working in a highly pressurised environment with an understanding of the nature of the systems being supported.

1. Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.
2. Adapting behaviour to meet major changes at work.
3. Building and maintaining effective relationships with internal and external stakeholders.
4. Communicating complex information orally.
5. Conducting Business Impact Analysis.
6. Conducting root cause analysis.
7. Developing educational materials (e.g., training manuals, multimedia visual aids).
8. Evaluating information systems.
9. Interacting with external clients.
10. Managing work queues.
11. Monitoring adherence and compliance.
12. Preparing and delivering presentations.
13. Providing expert advice/opinion and technical support.

• Test and implement application solutions
• Operational support including, amongst others, root cause analysis; management of incidents, problems, changes and service requests; and SLA achievement
• Involvement with projects, where applicable
• Technical solutions and/or configuration
• Vendor liaison, where applicable
• Technical advice provided to team members and juniors

Qualifications and Experience:

• A relevant tertiary qualification
• Experience with C# and associated development tools
• Classic ASP and/or ASP.NET development experience
• MS SQL Server experience with Transact-SQL language skills
• MS SharePoint and/or Kafka experience (advantageous)
• REACT / Next.JS (advantageous)
• Knowledge and/or experience with Application Performance Management (APM) tools (e.g. Dynatrace) would be advantageous

Skills:

• Database Administration
• IT Support Troubleshooting
• Quality Management and Assurance
• System Design
• Systems Integration
• Service Management Processes
• Cyber Security Compliance
• Cyber Security Customer Support
• Cyber Security Strategy Management
• Cyber Security Monitoring and Reporting
• Vulnerability and Penetration Testing

Behaviours:

• Effectively works with others to achieve shared goals
• Creates an environment that fosters and nurtures a culture of creativity which drives success
• Consistently makes timely, well-rounded and informed decisions
• Leverages new technology to enhance productivity, improve problem solving, and support business growth
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Understands and navigates dynamics created by processes, systems, and people
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

TFG’s Information Technology team is responsible for the company’s technological systems and the maintenance of its digital and technological infrastructure. By selecting future-fit technology and methodologies, they help the business meet its strategic objectives. They assess our business landscape and our market to ensure adaptability, scalability, expansion, and risk reduction.

Mintek has an exciting career opportunity for an Application Support Analyst. The successful candidate will be responsible for system development, configuration, and support: SharePoint 2016 (with Nintex Workflow and Nintex/InfoPath forms), SharePoint Online (with Microsoft Power Platform for workflow and forms). All suitably qualified and experienced candidates are invited to apply.

The following activities are related to the systems specified below:

• SharePoint 2016 (with Nintex Workflow and Nintex/InfoPath forms)
• SharePoint Online (with Microsoft Power Platform for workflow and forms)

a) Development Responsibilities

Requirement Analysis:

• Gather and analyze business requirements through collaboration with stakeholders.
• Create functional specifications and documentation.

• Develop new, or enhance existing, processes, workflows, and forms.

• Develop unit tests, integration tests, and system tests to ensure the quality of developments.
• Conduct reviews and peer testing sessions to identify and fix issues.

• Create and maintain technical documentation for system architecture, APIs, workflows, and user guides.
• Document process design with comments and maintain a version-controlled repository.

• Prepare and execute deployment plans, including rollback strategies.

• Monitor system performance and identify bottlenecks.
• Optimize design and database queries for efficiency and scalability.

b) Support Responsibilities

Technical Support:

• Provide first-level support for end-users experiencing issues with developed systems.
• Troubleshoot and resolve technical problems in a timely manner.
• Log, track, and manage incidents using ticketing systems.
• Prioritize incidents based on severity and impact on business operations.

• Monitor application performance and availability using monitoring tools.
• Respond to alerts and notifications for system outages or performance degradation.

• Regularly update and patch software to maintain security and functionality.
• Implement system upgrades and enhancements based on user feedback and evolving requirement

• Conduct training sessions for end-users to improve system understanding and efficiency.
• Create user manuals and training materials to facilitate knowledge transfer.

• Work closely with system administrators, network engineers, and ICT support teams.
• Participate in cross-functional meetings to discuss system improvements and user needs.

• Gather feedback from users to understand system limitations and areas for improvement.
• Analyze user behavior and system usage metrics to inform development.

• Prepare incident reports and conduct root cause analysis for recurring issues.
• Develop solutions or workarounds to prevent future incidents.

• Ensure that developed systems adhere to security best practices and compliance standards.
• Collaborate with security teams to conduct vulnerability assessments.

• Participate in change management processes to assess risks associated with system changes.
• Communicate changes and updates to relevant stakeholders

Research and Development:

• Stay updated on industry trends, emerging technologies, and best practices.
• Experiment with new tools and methodologies to enhance system performance and development processes.

• Bachelor's degree in software engineering,Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent
• 2 – 5 years minimum relevant experience

Training required : Relevant system certification, e.g. relevant to SharePoint Online and Microsoft Power Platform.

REQUIRED KNOWLEDGE

• Possesses specialist knowledge of software applications relevant to their area of responsibility, e.g., SharePoint Online and Microsoft Power Platform.
• Understanding of Information Technology Service Management (ITSM)
• Understanding of Information Software Development Lifecycle

Senior Application Support page is loaded

Apply locations: Cape Town, Apex House

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: JR-0010014

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you.

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support the daily business and optimize current business processes. This includes performance optimization, update installation, troubleshooting actions, and the development of scripts.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and solving activities. He must be able to understand requirements, design and document appropriate solutions, and contribute to implement them to satisfy the users’ needs.

The successful applicant will work with international development and IT Operation and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

1. Maintenance and support of the Applications landscape including reporting solutions/interfaces
2. Ensure adherence to change management and release management procedures
3. Working closely with other team members and end users
4. Contribution of releases in collaboration with development teams
5. Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences
6. Ensure the application support includes front end, middleware, and back-end systems
7. Close attention to detail and diagnostic skills with the ability to logically think problems through to a final resolution
8. Participate actively in the testing phase for new application development and enhancements

1. A minimum of 5 or more years' experience in the field of IT application support in the financial sector
2. A concrete experience in the execution of Change and Release Management
3. A solid general understanding of IT (e.g., Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
4. Knowledge in Core Banking solutions like Olympic Banking System is advantageous
5. Experience in tools like SWIFT, FIX, etc.
6. Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus
7. Experience with ticketing tools like Service Now is advantageous
8. Capacity to understand/create scripting (Linux/Solaris, PowerShell, etc.)
9. Experience in SQL / PL SQL is advantageous
10. Experience in FTP, SFTP solutions like Globalscape is advantageous
11. Process design and implementation experience
12. Continuous improvement mindset
13. Ability to clearly communicate to both technical and business stakeholders
14. Fluent communication skills in English – both written and verbally; German and/or French advantageous

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Role Overview:

Responsible for routine troubleshooting and debugging of code faults in the Sybrin software performing critical functions within corporate customer environments. Responsible for maintaining great customer service relationships and upholding the SLA between Sybrin and our customers. Responsible for proactive, preventative maintenance on critical functions in customer environments using Sybrin’s in house proactive monitoring and automated recovery software. Working in a team is mandatory, strong interpersonal relationships and being able to work under pressure is crucial.

Apply for this role if you are detail orientated, customer service oriented and enjoy satisfaction from solving complex problems. You will have an opportunity to mentor / coach Junior engineers in this role as an emerging leader and expert in the IS industry with some years of experience. You must be disciplined; this is a fully remote role (we expect competence in remote work technologies for supporting customers). You must be willing to work and support customers on weekends or after normal hours for which there is fair compensation.

Qualifications and Experience:

• Degree + Professionally Skilled Level.
• Minimum of 2 year's experience at Associate level or minimum 4 years’ experience at Intermediate level. 

Key Responsibilities:

• As an Application Support Engineer (ASE), you will be pivotal in ensuring the company's service delivery and adherence to contractual obligations. Your role goes beyond managing incidents and resolving problems; you will be responsible for maintaining production stability from both customer and company perspectives.
  
• The Application Support Engineer (ASE) is responsible for ensuring a seamless operational environment for customers and proactively enhancing the customer service experience. You will work to prevent recurring incidents and resolve any repeated issues within agreed time frames.
  
• As an Application Support Engineer (ASE), you will lead by example in managing the Incident Management System (IMS). Your role involves ensuring that all tickets are accurately updated and closed according to SLA standards, while also meeting quality expectations.
  
• As an Application Support Engineer (ASE), you will set the standard for technical and professional interactions with customers. Leveraging your service delivery experience, you will aim to exceed customer expectations and foster strong, trust-based relationships.
  
• As an experienced member of the Service Delivery team, the Application Support Engineer (ASE) will lead key functions and assume responsibilities typically managed by the Support Tech Lead. You will provide leadership and guidance to Juniors, and actively support and promote initiatives set by the Support Tech Leads.
  
• The Application Support Engineer (ASE) will handle escalations from Juniors, providing guidance on problem-solving, log file analysis, and troubleshooting. You will ensure adherence to Sybrin support and development best practices, implementing improvements where necessary. You will also manage customer escalations related to medium to high-impact issues while keeping management and the Support Tech Lead informed.
  
• The Application Support Engineer (ASE) is expected to positively influence and uphold the company culture within the teams under the Support Tech Lead and Service Delivery Manager (SDM). This includes reinforcing company values, providing regular recognition, and using constructive feedback to address deviations from these values. Additionally, you will share aspects of our company culture with customers to enhance our brand identity.
  
• The Application Support Engineer (ASE) is responsible for delivering high-quality solutions on time, adhering to Sybrin standards and best practices. You will be involved in all stages of solution delivery to ensure readiness for support, and maintain a strong understanding of the code and backend workings of the solutions you support.
  
• The Application Support Engineer (ASE) is responsible for applying deep knowledge of systems, components, and business processes to guide or create comprehensive test cases. You will conduct effective testing, anticipate impacts of changes, and maintain a database of test cases to streamline future testing efforts
  
• The Application Support Engineer (ASE) is expected to demonstrate strong technical proficiency, including programming expertise, problem-solving skills, and adherence to best practices. You will be responsible for continuously improving your skills, following code review procedures, and ensuring high-quality, stable solutions.

Critical Technical and Behavioral Skills Required:

• Programming Languages (C#, Angular, Typescript, MS SQL, POSTGRESQL);
• OFFICE 365 (MS teams, Excel, Word, Outlook, PowerPoint);
• VISIO or DRAW.IO (ability to draw basic system flows and Diagrams and understand these and associated symbols);
• Infra / Networking concepts for physical as well as cloud hosted solutions;
• IIS (hosting of web applications, managing certificates, debugging we applications);
• Web Services;
• Customer Service Mindset / ITIL;
• Team Player;
• Works well under pressure;
• Go Getter;
• Self-Motivated;
• Innovative;
• Accountable;
• Proactive;
• Reliable and dedicated.

As the Application Support Engineer, you will be responsible for resolving tickets using the front end, MySQL and other provided tools. Escalating to internal resources where necessary. Following up each ticket through to resolution and ticket closure. Be on standby rotation. Incident management for any escalated tickets.

Duties and Responsibilities:

• Attend daily Application and Technical stand-up meetings
• Manage the Application Support ticket queue
• Creation of test credentials for application testers
• API client onboarding
• Access request management for Sentry and Google Cloud
• Resolve escalations from other teams
• After-hours standby and incident coordination (weekly rotation)
• Emergency support for release issues
• Support channel monitoring for escalations
• Developer request management for code changes and bug fixes
• Ad hoc dashboard building and customization

Minimum Requirements:

• BSc or relevant qualification or comparable experience
• Knowledge and experience with Python, SQL or comparable language
• Strong technical background and understanding of application support
• Excellent problem-solving and analytical skills
• Effective communication, collaboration abilities with both technical and business stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with Atlassian, Freshdesk, DataDog/Grafana desirable

Technical Competencies:

• DB SQL Server
• General understanding of networks
• Knowledge of CI/CD Pipelines would be desirable

Behavioural Competencies:

• Team Player
• Works well under pressure
• Go Getter
• Self-Motivated
• Innovative
• Accountable
• Proactive
• Reliable and dedicated

• Test and implement application solutions
• Operational support including, amongst others, root cause analysis; management of incidents, problems, changes and service requests; and SLA achievement
• Involvement with projects, where applicable
• Technical solutions and/or configuration
• Vendor liaison, where applicable
• Technical advice provided to team members and juniors

Qualifications and Experience:

• A relevant tertiary qualification
• Experience with C# and associated development tools
• Classic ASP and/or ASP.NET development experience
• MS SQL Server experience with Transact-SQL language skills
• MS SharePoint and/or Kafka experience (advantageous)
• REACT / Next.JS (advantageous)
• Knowledge and/or experience with Application Performance Management (APM) tools (e.g. Dynatrace) would be advantageous

Skills:

• Database Administration
• IT Support Troubleshooting
• Quality Management and Assurance
• System Design
• Systems Integration
• Service Management Processes
• Cyber Security Compliance
• Cyber Security Customer Support
• Cyber Security Strategy Management
• Cyber Security Monitoring and Reporting
• Vulnerability and Penetration Testing

Behaviours:

• Effectively works with others to achieve shared goals
• Creates an environment that fosters and nurtures a culture of creativity which drives success
• Consistently makes timely, well-rounded and informed decisions
• Leverages new technology to enhance productivity, improve problem solving, and support business growth
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Understands and navigates dynamics created by processes, systems, and people
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

TFG’s Information Technology team is responsible for the company’s technological systems and the maintenance of its digital and technological infrastructure. By selecting future-fit technology and methodologies, they help the business meet its strategic objectives. They assess our business landscape and our market to ensure adaptability, scalability, expansion, and risk reduction.