200 Application Support Analyst jobs in South Africa

Listing reference: clog_000100

Listing status: Online

Apply by: 10 July 2025

Job category: Helpdesk and Technical Support

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

Are you passionate about technology, driven by problem-solving, and experienced in supporting business-critical applications? We are looking for an Intermediate Application Support Analyst to join our dynamic IT team. In this role, you’ll play a vital part in ensuring the smooth operation of our software systems, assisting users, and working closely with developers to deliver high-quality support. If you thrive in a fast-paced environment, enjoy working with data, and have a strong foundation in SQL, we’d love to hear from you.

• Provide application support for in-house software, including detailed issueresolution and escalation to development teams.
• Execute and troubleshoot SQL queries and support database-related tasks (T-SQL proficiency required).
• Guide and train users to effectively resolve common issues.
• Support the deployment and testing of new applications and system enhancements.
• Ensure timely response and resolution of support tickets in line with SLA requirements.
• Maintain and manage application master data.
• Participate in testing, quality assurance, and feedback for system improvements.
• Occasional travel to client sites for onsite support or training.
• Collaborate with other support analysts on complex issue resolution.
• Provide regular updates to the Support Manager and contribute to ongoing teamknowledge and improvement.

• Degree/ Diploma/ Certification in Information Technology or related studies preferable.
• 2 – 5 years working experience in IT helpdesk environment a must.
• 3 - years current working SQL Knowledge a must.
• MS Suites a must.
• Strong Excel skills.
• Software Testing and UAT with proven track record.
• Exposure to Fresh Service, Freshdesk, GITLAB, ASANA would be an advantage.
• Exposure to a logistics/retail working environment would be an advantage.
• Knowledge of remote software (RDP, TeamViewer, VPN).
• Ability to follow predefined procedures and escalate timeously to the Support Manager
where required.
• Ability to meet deadlines and complete daily tasks within SLA timeframes.
• Ability to use knowledge base resources to resolve problem.
• Strong troubleshooting skills.
• Driver’s license and own car a must.
• Strong people skills and Team player.

Application Support Analyst

We're looking for an Intermediate Application Support Analyst to join a fast-paced, solutions-driven IT Support team. This role is at the heart of supporting, maintaining, and enhancing mission-critical business systems.

This isn't your typical support desk job - you'll act as a Product Owner for key systems, playing a vital role in both long-term projects and high-impact daily support. You'll work closely with internal teams, vendors, and partners to deliver tech solutions that power innovation in the financial services space.

What You'll Be Doing

• Own and support key business applications and act as the go-to for incident management and system enhancements.
• Translate business needs into functional and technical requirements.
• Perform impact analysis on system changes, migrations, and support requests.
• Dive into data and integration analysis - think dashboards, reporting specs, and complex system migrations.
• Collaborate with outsourced development partners and internal teams.
• Support post-implementation projects and define the support models.
• Facilitate stakeholder workshops to prioritize backlogs and maintain transparency.
• Get involved in change control and incident management processes.
• Occasionally travel to Johannesburg and be available for after-hours support when needed.
  
  

• Matric + a relevant IT qualification.
• Formal certification in Business Analysis.
• At least 5 years' experience in a similar application support role.
• Collective Investment Schemes experience is essential.
• Exposure to Microsoft Dynamics 365 CRM, BI tools, and system analysis is a bonus.
• Intermediate SQL skills and understanding of API integrations.
• Proven experience in process mapping, test planning, and stakeholder facilitation.
  
  

• Application Support
• Business support systems
• Application System Support
  
  

• 5 to 10 years
  
  

• Grade 12 / Matric

A well known government entity is seeking an experienced BI / Data warehouse Developer / Data Analyst to join them as an Assistant Director (Financial Information Systems Analyst) in Bhisho. 

Qualifications and experience:

Bachelors' degree - Computer Science / Information systems / Financial information systems / IT

No less than 3 years' work experience at Level 7 or higher in government, covering Data warehousing developer/ Data Analyst / Data Scientist / BI developer roles 

No less than 2 years' working experience on MS SQL 

Power BI experience and knowledge is an advantage 

Advanced knowledge and experience in relational databases

Great track record - reference checks will be conducted upfront 

Key skills:

Analytical

Communication 

Report writing

Presentation

Troubleshooting 

Interpret complex data 

Interpersonal 

Database design 

Collaboration

Planning

Organising 

Problem solving

Decision making 

Stakeholder management 

Technical 

Competencies: 

Proficiency MS SQL - ETL (SSIS), T-SQL, data warehousing technologies 

Strong understanding of data management principles - data integration and security 

Troubleshooting and resolving issues related to data warehouse performance and data quality 

Key performance areas: 

Development, enhancements, support and providing expertise in the data warehouse and reporting applications, by means of writing relevant queries and the development of data analysis and BI reports. 

Analysis of requests for automation of business processes that have financial implications. 

Re-engineering of business processes.

Support in the identification of relevant data sources and extracting transformation. 

Loading data for the financial information systems data warehouse (ETL).

Analyst the data in the financial information systems data warehouse - Design data models, manage data requests, monitor and analyse BI tools.

Development and maintenance of standard reports based on trends and patterns. 

Project management and functional support - Monitor project implementation against planned targets.   Support project implementation and change management. 

Develop training material. 

Annual performance plan and operation plan development, 

Communication of plans and unit performance to critical stakeholders. 

Provide input into the quarterly reporting of the performance of the financial information system data warehouse unit. 

• Deliver first- and second-line support for in-house developed applications and core infrastructure
• Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
• Perform day-to-day server support and maintenance
• Log and resolve service requests through a structured ticketing system
• Provide clear, helpful technical support via Teams or telephone
• Explain complex technical issues in a user-friendly manner
• Meet agreed Service Level Agreements (SLAs) for incident resolution
• Work closely with internal technical teams to escalate and resolve complex issues
• Maintain documentation and contribute to internal knowledge sharing

• 2+ years experience in an IT support or technical operations role
• Proficiency in Microsoft Azure services and Windows Server environments
• Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
• Troubleshooting skills for connectivity and infrastructure issues
• Basic PowerShell scripting experience for automation and diagnostics
• Familiarity with ticketing systems (e.g., Jira)
• Excellent communication and customer service skills
• Ability to juggle multiple support requests while staying organized
• Experience working in a small, agile IT team environment
• Exposure to monitoring or remote support tools

• Deliver first- and second-line support for in-house developed applications and core infrastructure
• Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
• Perform day-to-day server support and maintenance
• Log and resolve service requests through a structured ticketing system
• Provide clear, helpful technical support via Teams or telephone
• Explain complex technical issues in a user-friendly manner
• Meet agreed Service Level Agreements (SLAs) requirements for incident resolution
• Work closely with internal technical teams to escalate and resolve complex issues
• Maintain documentation and contribute to internal knowledge sharing

• 2+ years experience in an IT support or technical operations role
• Proficiency in Microsoft Azure services and Windows Server environments
• Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
• Troubleshooting skills for connectivity and infrastructure issues
• Basic PowerShell scripting experience for automation and diagnostics
• Familiarity with ticketing systems (e.g., Jira)
• Excellent communication and customer service skills
• Ability to juggle multiple support requests while staying organized
• Experience working in a small, agile IT team environment
• Exposure to monitoring or remote support tools

Reference: JHB004740-Maris-1

Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA).

Requirements:

• Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar role
• BS degree in Information Technology, Computer Science or relevant field
• English Fluency both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• General networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan advantageous)
• Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus

• Install and configure computer hardware operating systems and applications
• Network and Security administration in conjunction with the designated Service Providers
• Monitor and maintain computer systems and networks
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged and prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers
• Asset Management on all IT related devices

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

• The ideal candidate will either have completed some form of IT qualification, or will have experience working in an IT / hardware support role.
• Must have a valid drivers license.