1,208 Help Desk Technician jobs in South Africa
Help Desk Technician
Posted today
Job Viewed
Job Description
Job Title:
Helpdesk Support Technician
Location:
Umhlanga, Durban, Kwa-Zulu Natal
Department:
IT
About the Role:
We're looking for a proactive, people centered Helpdesk Support Technician to be the first point of contact for all IT support needs. You'll triage and resolve end user issues, keep our devices healthy and secure, and help us maintain a tidy, well documented IT environment. The role is designed for someone starting their IT career with strong troubleshooting instincts and a willingness to learn.
Key Responsibilities:
- Helpdesk & Triage
Log, prioritise and resolve tickets from Freshdesk; escalate to Tier2/3 when needed; keep users informed and close tickets with clear notes.
- Microsoft 365 (Entra ID/Azure AD) Fundamentals
Create/disable users, assign and adjust licenses, password & MFA resets, basic distribution list/Group management, mailbox configuration.
- Endpoint Setup & Support
Prepare and deploy Windows 10/11 devices, Mobile devices, apply compliance baselines, install approved software, troubleshoot performance and application issues.
- Security Hygiene
Assist with Microsoft Defender alerts, safe links/attachments issues, and basic patching/updates; report suspicious activity promptly.
- Network & Peripheral Basics
Firstline troubleshooting for WiFi, VPN, DNS/DHCP symptoms, printers/scanners, VoIP handsets and meeting rooms.
- Business Apps Support
Provide first line support for internal systems by following SOPs and escalating complex issues to product owners.
- Morning Operational Checks
Run the daily Microsoft Lists checklist during the first hour; log outcomes/notes; notify the IT manager in Teams once all checks are complete.
- Onboarding/Offboarding
Setup accounts, prepare devices, join users to required groups/Teams/SharePoint libraries/Domains; collect and wipe devices on exit.
- Asset & Stock Management
Keep inventory up to date; manage spares/loaners; label and track equipment.
- Planned Maintenance
Participate in occasional afterhours changes, rollouts, or testing windows.
- Access Control
Low level understanding of access control for occasional installations.
- CANCOM related Products
Looking after CANCOM Products from Hardware to software.
What You'll Need (Minimum)
- 1–3 years of IT support experience
- Solid grasp of Windows 10/11, Microsoft 365 apps (Outlook, Teams, OneDrive), and basic PC hardware.
- Solid Grasp of Android Operating systems
- Clear, friendly communication skills (written and verbal) with a customer first mindset.
- Structured troubleshooting approach and good ticket quality.
- Keep tickets clear, complete, up to date.
- Basic understanding of ITIL concepts (incidents, requests, SLAs).
- Driver's licence and ability to visit nearby branches when required.
Nice to Have (Advantageous)
- Exposure to Entra ID/Azure AD, Exchange Online, Microsoft Defender or any AV alternatives.
- CompTIA A+ N+
- Experience with a ticketing system (e.g., Freshdesk, Zendesk, JSM).
- Basic networking fundamentals (IP, DNS, DHCP, VPN).
- Access Control knowledge and hardware experience
Success Indicators (KPIs)
- SLA adherence (first response and resolution times) and CSAT feedback.
- Ticket quality (clear notes, root cause recorded, appropriate categorisation).
- Reduction in repeat incidents through Knowledge Base contributions and user education.
- Reliable completion of daily morning checks and accurate reporting of issues.
- Neat asset records and zero surprise device handovers during onboarding/offboarding.
People Skills & Behaviours (what we're looking for)
- Customer empathy & patience – listens without interrupting, acknowledges impact, stays calm with frustrated users.
- Clear, plain-English communication – explains steps simply, avoids jargon, confirms understanding ("teach-back").
- Ownership & follow-through – takes responsibility, sets realistic ETAs, gives proactive updates until closure.
- Prioritisation & time management – applies impact/urgency, balances the queue, asks for help early.
- Team collaboration – clean handovers, shares fixes in the knowledge base, supports colleagues during spikes.
- Adaptability & learning mindset – picks up new tools quickly, incorporates feedback, documents learnings.
- De-escalation & professionalism – manages tone, offers alternatives, knows when/how to escalate.
- Security awareness – validates identity before changes, handles data discreetly, follows SOPs.
- Documentation discipline – writes concise, useful ticket notes and knowledge base articles.
- Reliability – punctual, consistent with daily checks and SLA commitments.
How to Apply
Interested candidates are invited to submit their CV and a brief cover letter to
Please include "Helpdesk Support Technician" in the subject line.
IT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrIT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrIT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrIT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrIT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrIT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
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IT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrIT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrIT Help Desk Technician
Posted 4 days ago
Job Viewed
Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an IT Helpdesk Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectWise RMM and other ticketing systems.
- Perform backup monitoring, basic networking, and hardware/software troubleshooting.
- Respond promptly to support requests received through phone and email.
- Document all support activities and resolutions.
- Collaborate with senior engineers for escalations when necessary.
Required Skills & Qualifications:
- 2+ years of experience in an MSP environment .
- Proficiency with ConnectWise RMM and Datto .
- Solid understanding of Windows OS, basic networking, and IT troubleshooting.
- Fast typing speed – accuracy and speed are key in ticket handling.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation and ability to work under pressure.
- Must be available to work EST hours .
- We're looking to onboard ASAP!
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr