Retail Floor Manager

Cape Town, Western Cape Green Marble Recruitment Consultants

Posted 22 days ago

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Job Description

Minimum Requirements :
  • Completed Matric.
  • 1 Year experience within a sports apparel retail store.
  • Good sales acumen.
  • Passion for all things sports.
  • Maintain an active lifestyle(gyming,running,hiking,outdoor sports).
Personal Attributes:
  • Customer Engagement: Genuine enthusiasm for interacting with and assisting customers.
  • Sales Acumen: Passion for achieving sales targets and exceeding customer expectations.
  • Product Knowledge: Quick learner with a desire to understand and showcase product features.
  • Communication Skills: Clear and friendly communication, both verbal and non-verbal.
  • Team Collaboration: Positive and supportive team player, ready to contribute to a successful sales environment.
  • Proactive Approach: Self-motivated and eager to take initiative in assisting customers and driving sales.
  • Customer Service Focus: Commitment to providing exceptional customer service and building positive relationships.
  • Positive Attitude: Energetic and optimistic, creating a welcoming and enjoyable shopping experience.
  • Adaptability: Ability to thrive in a fast-paced retail environment and handle various customer needs.
  • Reliability: Punctual, dependable, and dedicated to fulfilling responsibilities.
Duties/Responsibilities:
  • Customer Assistance: Provide friendly, approachable service to customers, helping them find the right sports apparel and gear based on their needs and preferences.
  • Product Knowledge: Learn and understand the full range of products in the store, from footwear to activewear, ensuring you can confidently answer customer questions and make informed recommendations.
  • Sales Support: Assist in reaching store sales targets by upselling and cross-selling products, encouraging customers to purchase additional items.
  • Stock Management: Help with stock replenishment, ensuring that shelves are well-stocked and products are properly displayed. Assist in the organization and arrangement of products to maximize sales potential.
  • Store Presentation: Maintain a clean, organised, and visually appealing store layout, ensuring products are displayed in an engaging and accessible manner.
  • Team Collaboration: Work with the sales team to deliver excellent service, share product knowledge, and contribute to a positive team atmosphere.
  • Sales Transactions: Handle customer transactions accurately and efficiently, processing payments, returns, and exchanges in line with company policies.
  • Promotions & Events: Support in-store promotions, sales campaigns, and events, helping to drive traffic and sales during special offers or product launches.
  • Customer Relationship Building: Develop rapport with customers, encouraging return visits and building brand loyalty by offering a personalized and attentive shopping experience.

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Retail Store Manager Tygervallei

7100 Cape Town, Western Cape Red Ember Recruitment (PTY) Ltd

Posted 318 days ago

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Job Description

Permanent
Red Ember recruitment is looking for a Store Manager for a retail store in Tygervallei mall. This position is responsible for the direct supervision of the store. The Store Manager functions to ensure achievement of sales and profit objectives, maintenance of service and operational standards and is responsible for the management, motivation and engagement of staff. 

STORE OPERATIONS

Manage store & stock presentation to standards:Visual MerchandisingProduct & assortment guidelinesCampaign set upGeneral store appearance and cleanlinessEnsure good housekeeping both inside and outside of the store.Ensure sufficient cleaning products are available at all times.Check that daily cash up is carried out correctly and efficiently.Oversee the store’s finances: ensure control sheets are completed for every shift change & that banking is done daily.Perform daily cash reconciliation checks.RequirementsEssential: Matric certificate Preferred: Tertiary retail management or commerce qualificationEssential: Previous experience in a retail or customer service environmentProven track record of achieving sales targetsPreferred: 2+ years’ retail management experience is preferableZR_1862_JOBBenefitsProv fund and incentives 
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U-turn Retail Area Manager

Cape Town, Western Cape U-turn Homeless Ministries

Posted 22 days ago

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Job Description

permanent

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Retail Area Manager to join Retail team in Cape Town from 01 November 2025. This is a full-time position and will initially be offered as a one-year contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as a Retail Area Manager in and around the Northern Suburbs of Cape Town, thus giving them the opportunity to apply their professional retail skills in a development setting. Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to manage and oversee our retail stores in and around the northern suburbs of Cape Town and to grow sales and profitability. The ideal candidate is someone who is happy to work in an organisation with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

REQUIREMENTS

Key areas of responsibility

  • Manage, train and support U-turn Retail Managers under the direction of Retail Operations
  • Manager to run the retail aspect of the stores and in collaboration with the Personal
  • Development team to ensure the shops successfully support and develop Champions on the

U-turn Work Readiness programme

  • Deal with high level customer complaints and queries
  • Deal with HR queries across stores including Champion payslips, leave approval and disciplinaries.
  • Ensure U-turn retail stores are professionally presented and run and following all operational procedures in order to meet monthly income targets.
  • Ensure that monthly store audits and stocktakes are done to help strengthen overall operations
  • Oversee and maintain a high standard across social media platforms - Facebook, whatsapp and tiktok, etc.
  • Manage the Bizfo POS setup and training of all staff on how to use new parts of the POS. This is then followed up with training manuals.
  • Use and contribute to existing planning & record keeping systems to ensure continuous improvement of your areas of responsibility
  • Must have a love for working and dealing with second-hand goods. Experience in buying and selling goods would be most benefical .

Experience and Skills

  • Previous experience in the retail sector (essential)
  • Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
  • Excellent communication skills – verbal and written
  • Well-developed interpersonal skills
  • Excellent organisational skills and ability to prioritise
  • A collaborative team player – concerned with the team success as well as individual performance
  • Ability to motivate, coach and develop people
  • Commercial awareness

Personal attributes

  • Self-starter – high energy levels, able to self-direct their work to hit targets.
  • Enthusiastic and confident
  • Resourceful individual that is not easily flustered
  • Trustworthy – works with integrity
  • Good Listener – will challenge constructively and respond well to feedback
  • Emotionally mature individual
  • Problem solver who is open to change and able to take initiative
  • Willingness to learn and grow personally
  • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Organisational Fit (where applicable)

  • If in recovery - actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
  • If employed as a Professional - affiliation with professional board, continued personal
  • development and accessing supervision
  • Gospel orientation - connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online at The

letter of motivation should be approximately 1 page in length and include information on why you

would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered. IF YOU HAVE

NOT HEARD FROM US WITHIN 4 WEEKS PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL.

Job Type: Full-time

Work Location: In person

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Store Manager (Retail)

West Coast Personnel

Posted 23 days ago

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Job Description

Key Responsibilities:
  • Oversee daily store operations, including opening/closing procedures, cash-ups and stock checks.
  • Supervise and guide store staff, ensuring good teamwork and customer service.
  • Maintain store presentation, merchandising and cleanliness standards.
  • Monitor stock levels and assist with ordering and receiving deliveries.
  • Serve customers, handle queries and resolve issues in a professional manner.
  • Ensure compliance with company policies and basic health & safety standards.

Requirements:
  • Previous experience in retail (Management)
  • Strong people skills with a customer-first attitude.
  • Honest, reliable, and organized.
  • Comfortable with hands-on work and assisting where needed.
  • Flexible to work retail hours

What We Offer:
  • Stable, full-time employment
  • Career growth opportunities
  • Provident fund, overtime and discretionary bonus
  • Staff discounts
  • Supportive, team-oriented environment
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Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 5 days ago

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Job Description

Respond to customer questions regarding products, services, order status, and account information via email.
Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years of experience working on an online retail campaign in a call centre.
Grade 12
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Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 12 days ago

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Job Description


  • Respond to customer questions regarding products, services, order status, and account information via email, or chat.

  • Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

  • Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.

  • Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.

  • Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.

  • Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.

  • Identify opportunities to recommend additional or alternative products that may suit the customers needs.

  • Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.

  • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.

  • Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.


Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
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Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 12 days ago

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Job Description

Respond to customer questions regarding products, services, order status, and account information via email, or chat.

Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.

Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.

Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.

Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.

Identify opportunities to recommend additional or alternative products that may suit the customers needs.

Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.

Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
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About the latest Retail manager Jobs in Cape Town !

Customer Service Associate

Cape Town, Western Cape Charm Recruit

Posted 19 days ago

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Job Description

Key Responsibilities:


Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:


Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

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Customer Service Representative

Diep River, Western Cape Reader's Warehouse

Posted today

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Job Description

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person

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Customer Service Advisor

Cape Town, Western Cape Concentrix

Posted 2 days ago

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Job Description

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the International Sales industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign.
You will earn uncapped commission plus a basic salary of **R8500** .
This opportunity is for those who enjoy working at night as well as weekends ( **Saturdays, Sundays & Public Holidays** ) with a night shift allowance and subsidized company transport for night shifts.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**What you will need for this Role:**
+ 12 months Customer Service **BPO** with upselling **(essential)**
+ Experience with working **Night Shift/USA** hours
+ Proficient in English verbal and written communication
+ **Passed Grade 12**
+ **A clear criminal record**
+ Computer literate
+ Have a passion for sales
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R8 500**
+ **Uncapped Commission**
+ Medical aid for the main member / Medical Insurance for the employee and two dependents
+ Pension Fund
+ Group life cover
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
+ Access to our world-class cafeterias and recreational areas
+ Access to our on-site nurse
**What you will do in this role**
+ Offer customers additional products whilst providing an excellent service
+ Establish customers' needs to in order to sell the right product
+ Assist customers with promotional enquiries
+ Responsible for retaining customers and selling additional products and services
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Work toward targets aligned to KPIs
+ Taking ownership of high-profile, escalated cases from beginning to resolution
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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