47 Retail Manager jobs in Cape Town

STORE OPERATIONS

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Retail Area Manager to join Retail team in Cape Town from 01 November 2025. This is a full-time position and will initially be offered as a one-year contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as a Retail Area Manager in and around the Northern Suburbs of Cape Town, thus giving them the opportunity to apply their professional retail skills in a development setting. Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to manage and oversee our retail stores in and around the northern suburbs of Cape Town and to grow sales and profitability. The ideal candidate is someone who is happy to work in an organisation with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

REQUIREMENTS

Key areas of responsibility

• Manage, train and support U-turn Retail Managers under the direction of Retail Operations
• Manager to run the retail aspect of the stores and in collaboration with the Personal
• Development team to ensure the shops successfully support and develop Champions on the

U-turn Work Readiness programme

• Deal with high level customer complaints and queries
• Deal with HR queries across stores including Champion payslips, leave approval and disciplinaries.
• Ensure U-turn retail stores are professionally presented and run and following all operational procedures in order to meet monthly income targets.
• Ensure that monthly store audits and stocktakes are done to help strengthen overall operations
• Oversee and maintain a high standard across social media platforms - Facebook, whatsapp and tiktok, etc.
• Manage the Bizfo POS setup and training of all staff on how to use new parts of the POS. This is then followed up with training manuals.
• Use and contribute to existing planning & record keeping systems to ensure continuous improvement of your areas of responsibility
• Must have a love for working and dealing with second-hand goods. Experience in buying and selling goods would be most benefical .

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team success as well as individual performance
• Ability to motivate, coach and develop people
• Commercial awareness

Personal attributes

• Self-starter – high energy levels, able to self-direct their work to hit targets.
• Enthusiastic and confident
• Resourceful individual that is not easily flustered
• Trustworthy – works with integrity
• Good Listener – will challenge constructively and respond well to feedback
• Emotionally mature individual
• Problem solver who is open to change and able to take initiative
• Willingness to learn and grow personally
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Organisational Fit (where applicable)

• If in recovery - actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional - affiliation with professional board, continued personal
• development and accessing supervision
• Gospel orientation - connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online at The

letter of motivation should be approximately 1 page in length and include information on why you

would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered. IF YOU HAVE

NOT HEARD FROM US WITHIN 4 WEEKS PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL.

Job Type: Full-time

Work Location: In person

• Oversee daily store operations, including opening/closing procedures, cash-ups and stock checks.
• Supervise and guide store staff, ensuring good teamwork and customer service.
• Maintain store presentation, merchandising and cleanliness standards.
• Monitor stock levels and assist with ordering and receiving deliveries.
• Serve customers, handle queries and resolve issues in a professional manner.
• Ensure compliance with company policies and basic health & safety standards.

• Previous experience in retail (Management)
• Strong people skills with a customer-first attitude.
• Honest, reliable, and organized.
• Comfortable with hands-on work and assisting where needed.
• Flexible to work retail hours

• Stable, full-time employment
• Career growth opportunities
• Provident fund, overtime and discretionary bonus
• Staff discounts
• Supportive, team-oriented environment

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Key Responsibilities:

Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:

Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person