158 Customer Satisfaction jobs in Cape Town

Reference

Sector Customer Services / Hospitality / Agriculture

Location Cape Town

Job Type full_time

Experience 4 to 6 years

Qualifications No education

Package Negotiable

Description

Our client, a prominent and renowned Wine Estate, is seeking to employ a Hospitality / Customer Experience Manager to their team based in in Cape Town.

Our client is well know for delivering world-class, quality wines, sensory encounters and special experiences.

As the Hospitality / Customer Experience Manager, you are responsible for orchestrating an unparalleled hospitality experience for our guests at every touchpoint within our establishment.

Your primary focus will be on enhancing service standards, increasing sales, and optimizing operational efficiency within the tasting rooms.

This pivotal role involves leading a team to ensure that every aspect of guest interaction aligns with the quality and essence that defines our brand.

Requirements:

• Exceptional leadership abilities to inspire and guide teams effectively.
• Decisive decision-making skills to navigate diverse operational scenarios.
• Ability to thrive under pressure and maintain composure during peak periods.
• Strong planning and organizational skills for efficient resource allocation.
• Prior experience in hospitality management.
• Excellent communication and interpersonal skills.
• Proven track record of driving sales, managing budgets, and achieving business objectives.

Responsibilities:

Hospitality Management:

• Supervise floor managers to uphold high service standards among staff members.
• Collaborate with the Reservations and Sales Administrator to organize various functions such as tastings, meetings, staff events, and marketing activities.
• Conduct regular training sessions to ensure a consistently high level of service in the Tasting Room and across all guest interactions.
• Manage the end-to-end customer experience on the estate, exceeding guest expectations and creating memorable experiences.
• Uphold exceptional customer service standards and resolve any guest issues or complaints professionally and efficiently.
• Develop and implement comprehensive training programs to foster staff development and continuous improvement.
• Foster a culture of innovation and excellence within the hospitality team.
• Build and maintain strong relationships with key stakeholders, including suppliers and partners, to enhance overall guest experience.
• Monitor industry trends, competitor activities, and guest feedback to stay ahead in the market and continuously improve offerings.
• Collaborate with other departments to ensure seamless operations and enhance overall guest satisfaction.
• Lead by example, demonstrating professionalism, integrity, and a passion for hospitality excellence.

Administrative Duties:

• Oversee the opening and closing procedures for all Tasting Rooms and stores, ensuring compliance with operational standards.
• Manage front-of-house staff, including rostering, overtime approvals, disciplinary actions, and recruitment.
• Handle online reviews and customer complaints professionally, addressing issues promptly and implementing corrective measures as needed.
• Continuously evaluate services and offerings, devising improvement plans to enhance guest satisfaction and drive sales.
• Monitor and control stock levels, including retail items, water, packaging, etc., in alignment with budgetary constraints.
• Conduct regular stock control audits and ensure accurate storeroom reconciliations.
• Collaborate with the Sales and Marketing Manager to set monthly sales targets and execute the strategies to achieve them.
• Prepare and present detailed monthly sales and operational reports to senior management.
• Execute business objectives outlined by senior management, contributing to overall business growth and operational excellence.

Kindly note that only shortlisted candidates will be contacted.
Please be advised that if you do not receive a response within two weeks of applying, you can consider your application unsuccessful.

I've applied, now what? Do you have any job openings? What should I wear to my Headhunters Interview? How long should I wait before I get contacted?

For the answers to these questions and many more, check out our FAQs

Don't miss out on new job opportunities! Get notified and stay ahead in your career journey.

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Reference

Sector Customer Services / Hospitality / Agriculture

Location Cape Town

Job Type full_time

Experience 4 to 6 years

Qualifications No education

Package Negotiable

Description

Our client, a prominent and renowned Wine Estate, is seeking to employ a Hospitality / Customer Experience Manager to their team based in in Cape Town.

Our client is well know for delivering world-class, quality wines, sensory encounters and special experiences.

As the Hospitality / Customer Experience Manager, you are responsible for orchestrating an unparalleled hospitality experience for our guests at every touchpoint within our establishment.

Your primary focus will be on enhancing service standards, increasing sales, and optimizing operational efficiency within the tasting rooms.

This pivotal role involves leading a team to ensure that every aspect of guest interaction aligns with the quality and essence that defines our brand.

Requirements:

• Exceptional leadership abilities to inspire and guide teams effectively.
• Decisive decision-making skills to navigate diverse operational scenarios.
• Ability to thrive under pressure and maintain composure during peak periods.
• Strong planning and organizational skills for efficient resource allocation.
• Prior experience in hospitality management.
• Excellent communication and interpersonal skills.
• Proven track record of driving sales, managing budgets, and achieving business objectives.

Responsibilities:

Hospitality Management:

• Supervise floor managers to uphold high service standards among staff members.
• Collaborate with the Reservations and Sales Administrator to organize various functions such as tastings, meetings, staff events, and marketing activities.
• Conduct regular training sessions to ensure a consistently high level of service in the Tasting Room and across all guest interactions.
• Manage the end-to-end customer experience on the estate, exceeding guest expectations and creating memorable experiences.
• Uphold exceptional customer service standards and resolve any guest issues or complaints professionally and efficiently.
• Develop and implement comprehensive training programs to foster staff development and continuous improvement.
• Foster a culture of innovation and excellence within the hospitality team.
• Build and maintain strong relationships with key stakeholders, including suppliers and partners, to enhance overall guest experience.
• Monitor industry trends, competitor activities, and guest feedback to stay ahead in the market and continuously improve offerings.
• Collaborate with other departments to ensure seamless operations and enhance overall guest satisfaction.
• Lead by example, demonstrating professionalism, integrity, and a passion for hospitality excellence.

Administrative Duties:

• Oversee the opening and closing procedures for all Tasting Rooms and stores, ensuring compliance with operational standards.
• Manage front-of-house staff, including rostering, overtime approvals, disciplinary actions, and recruitment.
• Handle online reviews and customer complaints professionally, addressing issues promptly and implementing corrective measures as needed.
• Continuously evaluate services and offerings, devising improvement plans to enhance guest satisfaction and drive sales.
• Monitor and control stock levels, including retail items, water, packaging, etc., in alignment with budgetary constraints.
• Conduct regular stock control audits and ensure accurate storeroom reconciliations.
• Collaborate with the Sales and Marketing Manager to set monthly sales targets and execute the strategies to achieve them.
• Prepare and present detailed monthly sales and operational reports to senior management.
• Execute business objectives outlined by senior management, contributing to overall business growth and operational excellence.

Kindly note that only shortlisted candidates will be contacted.
Please be advised that if you do not receive a response within two weeks of applying, you can consider your application unsuccessful.

I've applied, now what? Do you have any job openings? What should I wear to my Headhunters Interview? How long should I wait before I get contacted?

For the answers to these questions and many more, check out our FAQs

Don't miss out on new job opportunities! Get notified and stay ahead in your career journey.

Getting that dream job starts with making sure you have a professional CV.

Copyright Headhunters. All Rights Reserved. Website design Port Elizabeth by Perfect Circle

Join to apply for the Customer Experience Manager (CX/UX) role at Clicks Group

Join to apply for the Customer Experience Manager (CX/UX) role at Clicks Group

Get AI-powered advice on this job and more exclusive features.

Introduction

We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel.

Listing reference: click_020855

Listing status: Online

Apply by: 6 August 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Strategic marketing

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel.

Job Description

Job Purpose

The role is responsible for leading the strategic implementation of digital technologies to enhance operational efficiency, customer experience (CX), and user experience (UX) which includes identifying and integrating innovative digital tools and platforms that streamline internal processes, optimize the customer journey, and ensure seamless omnichannel interactions across retail, healthcare services, and loyalty programs.

By collaborating with cross-functional teams—including IT, marketing, pharmacy, and customer service, the role helps design and deliver intuitive, data-driven experiences that align with evolving customer expectations. This ensures that digital initiatives not only meet business goals but also foster loyalty and satisfaction by creating consistent, user-friendly interfaces and personalized engagements across all service areas.

Job Objectives

• Omnichannel Strategy Development
• Assist in the design and implementation of the omnichannel strategy aligned with business goals and customer expectations.
• Integrate digital and physical customer touchpoints, including e-commerce, mobile app, in-store services, and customer support.
• Collaborate with stakeholders across teams (e.g., IT, Marketing, Operations) to align priorities and deliver unified experiences.
• Customer Journey Mapping & Optimization
• Develop and maintain detailed customer journey maps to identify pain points and improvement opportunities.
• Lead initiatives to streamline transitions between channels, ensuring a cohesive experience.
• Use data and insights to personalize customer journeys and increase engagement.
• UX/UI Design Collaboration
• Work closely with UX/UI teams to ensure all digital interfaces provide an intuitive and engaging experience.
• Conduct usability testing to validate design decisions and identify areas for improvement.
• Champion customer-centric design principles to ensure interfaces meet accessibility and inclusivity standards.
• Commercial Strategy & Revenue Models
• Collaborate with digital product teams to develop business cases for new initiatives, ensuring alignment with strategic goals.
• Design revenue models and pricing strategies for digital products and services, focusing on maximizing profitability.
• Identify opportunities to drive incremental revenue through digital channels, including upselling, cross-selling, and subscription models.
• Performance Monitoring & Analytics
• Define key performance indicators (KPIs) for omnichannel success, such as NPS, CSAT, channel performance monitoring and conversion rates.
• Analyse customer behavior and feedback to measure the impact of initiatives and recommend enhancements.
• Leverage analytics tools to monitor channel performance and ensure objectives are met.
• Innovation & Technology Integration
• Partner with IT and product teams to evaluate and implement new tools and technologies (e.g., CRM systems, AI chatbots, and personalization platforms).
• Stay informed about emerging trends in omnichannel retail and customer experience to recommend innovative solutions.
• Team Collaboration & Leadership
• Work closely with the digital product and marketing teams to ensure consistency in messaging and branding.
• Collaborate with in-store teams to ensure digital tools complement physical store interactions.
• Provide leadership in customer experience projects and mentor team members where applicable.
  
  

• Understanding of customer journey mapping and digital product lifecycle management
• Knowledge of digital transformation
• Knowledge of EComm solutions in a retail environment
  
  

• Digital Strategy
• Proficiency in data analytics tools (e.g., Google Analytics, Tableau, or Power BI)
• Familiarity with UX/UI design tools (e.g., Figma, Sketch, or Adobe XD)
• Strong digital technology skills across systems, software development and project management
  
  

• Strong leadership and stakeholder management skills
• Analytical and data-driven decision-making
• Exceptional communication and presentation abilities
• Customer-centric mindset with a passion for innovation
  
  

• 5 years of experience in Digital Transformation, User Experience, UX/UI design, or product management roles, preferably in retail or FMCG
• Proven track record of implementing successful Digital strategies and improving customer satisfaction
• Demonstrated expertise in creating business cases and financial models for digital products
• Hands-on experience with CRM, customer analytics tools, and e-commerce platforms
  
  

• Deciding and Initiating Action
• Leading and Supervising
• Persuading and Influencing
• Presenting and Communicating Information
• Applying Expertise and Technology
• Creating and Innovation
• Formulating Strategies and Concepts
• Planning and Organising
• Adapting and Responding to Change

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Other
• Industries Retail

Referrals increase your chances of interviewing at Clicks Group by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Spanish to join our team in Cape Town.

As Customer Experience Specialist (Spanish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Professional working proficiency in Spanish & English (essential)
• 1+ years' experience in a customer service or similar role
• High school qualification (essential) and Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-GA1

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Join to apply for the Customer Experience (CX) Agent – Basic Understanding of US Property Market role at Boomerang BPO

Join to apply for the Customer Experience (CX) Agent – Basic Understanding of US Property Market role at Boomerang BPO

Job Description

If you’re a customer service professional with an interest in property and enjoy helping people, we’d love to hear from you!

Apply now with your CV and join us in delivering top-tier customer experiences in a fast-growing industry.

Job Description

If you’re a customer service professional with an interest in property and enjoy helping people, we’d love to hear from you!

Apply now with your CV and join us in delivering top-tier customer experiences in a fast-growing industry.

Location: Wynberg Cape Town, South Africa

About The Role

We’re looking for a proactive and customer-focused CX Agent to join our team. This role requires a CX professional with a basic understanding of the US property market, including an awareness of interest rates and property-related terms. As the first point of contact, you’ll engage with customers, confidently carrying initial conversations and providing excellent service.

Key Responsibilities

• Engage with customers over phone, email, and chat to provide a seamless and positive experience
• Use your foundational knowledge of the US property market to address basic customer inquiries and guide conversations
• Record and update customer information accurately in the system
• Collaborate with internal teams to ensure customer needs are met efficiently
  
  

• Minimum 1-2 years of experience in customer service or a related CX role
• Basic knowledge of the US property market, including terms related to interest rates and buying/selling processes
• Strong communication skills, both verbal and written
• Ability to handle initial property-related queries and maintain a professional tone
  
  

• Competitive salary with benefits
• Opportunities for growth within a supportive and dynamic team
• Comprehensive training to strengthen property market knowledge

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Boomerang BPO by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Do you have a passion for people and a flair for the Spanish language? We’re on the lookout for a Spanish speaking Customer Experience Agent to join a fun and supportive team in Cape Town, South Africa . Whether it’s solving issues, sharing product knowledge, or making someone’s day just a little easier, you’ll be the voice that brings clarity and warmth to every interaction. Sound like your kind of vibe? Apply today!

Your key job responsibilities as the Spanish speaking Customer Experience Agent in Cape Town, South Africa :

• Engage with Spanish speaking customers via chat, phone, or email to address queries, complaints, or feedback.
• Deliver efficient and personalised support with a professional yet friendly tone.
• Collaborate with other departments to resolve customer issues in a timely manner.
• Track and log customer interactions accurately in the system.
• Continuously update your knowledge on products and services.
• Gather feedback from customers and suggest improvements to the customer experience.
• Work in shifts as required, including weekends and holidays.

Requirements for this Spanish speaking Customer Experience Agent job in Cape Town, South Africa :

• Must be fluent in Spanish , both spoken and written.
• Proficiency in English is a must.
• Previous customer support experience is beneficial but not essential.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Calm and positive approach when handling customer issues.
• Flexible with work hours and comfortable in a fast-paced environment.

If you meet the above requirements for this Spanish speaking Customer Experience Agent job in Cape Town, South Africa , we would like to hear from you! Please send your CV through to today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.

If you wish to view additional Spanish language jobs , please click through to our job section.

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We seek a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure high customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English; knowledge of additional languages is a plus.
• Credit and criminal clear.
• Matric / Grade 12 qualification.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Strong process, technical, and analytical skills.
• Ability to deliver results within defined timelines.
• Advanced Excel skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills and openness to input from team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am-4pm, 8am-5pm, or 9am-6pm, including selected Saturdays and public holidays.

Due to the high volume of CVs received, only shortlisted applicants will be contacted. If you do not receive communication within two weeks of submission, please note your application will not be considered.

Purpose of the Role

Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding sports betting experience.

This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing casino and sportsbook platform.

Responsibilities:

• Customer Assistance: Act as the primary point of contact for customers, assisting them with inquiries related to casino and sports betting, account management, wagering rules, promotions, and technical issues in a professional and friendly manner. This will be done in a variety of different mediums such as chat, email and calls.
• Query Resolution: Utilize your in-depth knowledge of casino and sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
• Relationship Building: Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
• Technical Support: Troubleshoot and resolve customer issues related to the sportsbook platform, mobile applications, and other digital tools, escalating complex technical problems to the appropriate teams while ensuring timely follow-up and updates to customers.
• Compliance and Security: Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behavior.
• Product Knowledge: Stay updated with the latest casino and sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
• Documentation and Reporting: Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.
  

Requirements:

• Grade 12 or equivalent.
• Prior experience in customer service preferably in the online gambling industry.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
• Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
• Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
• Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
• Ability to work 24/7 shifts, including evenings, weekends, and holidays.

Advantageous:

• Familiarity with sportsbook platforms, mobile applications, and related technologies.
• Passion for sports and strong knowledge of various sports, teams, and leagues.
  

Moonspin is committed to the transformation and redressing of past inequalities.Our employment equity goals will be considered in our selection process.