60 Customer Satisfaction jobs in Cape Town

Location: On-site (Cape Town / Bellville) Employment Type: Full-time Requirements: Own vehicle & valid driver’s license Hadassah Interiors is growing, and we’re looking for a hands-on, multi-skilled professional or someone who has some sales background (socials & face-to-face) with a love for interior who’s ready to roll up their sleeves, take initiative, and grow with the brand. If you're someone who thrives in a fast-paced, creative environment, where effort is noticed and rewarded, this is your seat at the table. Core Responsibilities Implement and execute our sales strategies that align with the Hadassah brand and drive real results and improve where necessary. Build strong client relationships, face-to-face, by phone and email, to drive satisfaction and loyalty. Help develop our showroom experience, making sure it’s polished, inspiring, and conversion-focused. As well as product development. This is where you can imprint your flair for design. Continue to help us Elevate our digital presence across Instagram, Facebook, and our website. And increase our online sales. Assist with internal sales and email enquiries and where needed, our socials. Champion the entire client journey, from first hello to follow-up after delivery. What You Bring Experience in sales, digital marketing, and retail operations, ideally in the home or interior space. Working knowledge of platforms like Instagram, Meta Ads, Canva, or basic e-commerce/CRM tools. You’re a confident communicator, both written and verbal, who knows how to sell with substance. Proactive, independent, and not afraid to get stuck in, to get things done. Detail-focused with a strong eye for styling and showroom presentation. Driven by great service, client satisfaction, and long-term relationships. A flexible mindset, you adapt quickly and align with existing brand tone and visual style. Most importantly: you're in it for the long game, and you’re ready to grow as the business grows. What We Offer A key role in a respected, design-led interior and furniture brand. A high-performance, collaborative team that values excellence and initiative. Market-related base salary + commission on sales (uncapped potential). Clear opportunity to grow your responsibilities, your income, and your position as the brand expands. A business that recognizes and rewards those who show up, take ownership, and drive results.

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

The Senior Customer Support Manager is a key leadership role within the Owner Experience team, responsible for managing high-profile homeowner accounts while overseeing and developing a team of 10 professionals. This role focuses on ensuring exceptional owner satisfaction and retention, driving operational efficiency, and fostering a culture of continuous improvement and professional growth within the team. The Senior Customer Support Manager works closely with leadership to implement best practices, optimize department performance, and maintain strong relationships with property owners.

Key Responsibilities:

Owner Account Management:

● Serve as the primary point of contact for high-profile homeowners, ensuring their needs are met with the highest level of service and responsiveness.

● Advocate for property owners by proactively communicating investment performance, policy changes, and operational updates.

● Collaborate with internal teams to address and resolve homeowner concerns efficiently and effectively.

● Analyze financial reports and provide insights to homeowners regarding their property's performance, identifying areas for optimization.

● Develop strategic solutions to enhance owner satisfaction and retention. People Leadership & Development:

● Develop strategic solutions to enhance owner satisfaction and retention.

● Provide mentorship, coaching, and guidance to Account Executives and Owner Relations Officers, ensuring they excel in their roles.

● Lead regular team meetings, one-on-one performance reviews, and training sessions to drive individual and team success.

● Establish clear performance expectations, monitor progress, and support career development opportunities within the department.

● Foster a collaborative and solutions-oriented team culture that prioritizes owner satisfaction and operational excellence. Process Improvement & Operational Excellence:

● Partner with the Owner Experience & Training Manager to develop and implement efficient workflows and standard operating procedures.

● Identify opportunities to optimize department processes to increase efficiency and effectiveness.

● Leverage data insights to inform decision-making and recommend improvements in service delivery.

● Ensure timely and accurate completion of client-related tasks within project management tools. Cross-Department Collaboration:

● Ensure timely and accurate completion of client-related tasks within project management tools.

● Work closely with internal departments such as Onboarding, Compliance, Finance, Sales, Design, Listings & Distributions, Revenue and Operations to streamline owner interactions and improve service quality.

● Assist in the successful onboarding of new properties by ensuring alignment between owner expectations and operational capabilities.

● Represent the Owner Experience team in company-wide initiatives, contributing insights and recommendations for continuous improvement. Other Responsibilities:

● Stay up-to-date with company policies, industry regulations, and market trends to provide informed guidance to homeowners and the team.

● Maintain compliance with clients procedures and regulatory requirements.

● Perform additional duties as assigned by leadership.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

The primary objective of the Customer Support and Office Administrator is to provide exemplary support to all customers, as well as oversee general office and operational administration, and attend to on-site and online shops. Key Roles and Responsibilities 1. Customer Support and Engagement Attend and respond to all customer queries and resolve any issues raised Gather feedback from customers to enhance service delivery Administer surveys and questionnaires to measure and improve customer engagement Analyse customer feedback about sizing, fabric, and fit, and provide reports/metrics to the line manager Prepare the customer feedback pack for the product team Provide online and onsite shop assistance to customers 2. Office Administration Manage incoming calls, emails, correspondence, greet visitors, and suppliers Maintain filing systems (digital and hard copy) for contracts, orders, and staff records Order office supplies, stationery, and consumables, tracking usage and cost Ensure deliveries to customers and receipts from suppliers are managed 3. Payroll Administration Support payroll by collating attendance sheets and overtime records Prepare weekly and monthly payroll files for line manager approval Maintain employee records, leave applications and balances, and contracts, including bargaining council administration Assist with recruitment logistics and onboarding paperwork Create and communicate weekly / monthly store-level employee work schedules 4. Compliance and Reporting Work with Production and HR to ensure basic health and safety and labour law documentation is current Prepare required weekly/monthly/quarterly reports (customer feedback, production metrics, absenteeism, etc) Support audits or inspections from labour authorities