125 Customer Satisfaction jobs in Cape Town

Customer Experience Executive - Protect Group

Location: Cape Town, South Africa

Contract: Permanent, Full-Time

Hours: Sunday - Thursday 8am - 6pm

Language requirements: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial.

Application Method: Please ensure that you apply with a CV written in English.

Protect Group is a business founded by an ambitious entrepreneur James and a highly experienced and successful entrepreneur and investor David. After rapid growth over the past 24 months, resulting in new offices across 6 regions of the world, Protect Group are now expanding in Cape Town.

In terms of what we do, we provide Membership Programmes that operate a variety of benefits centred around the distribution of Event Protection and Refund Protection in the Event, Transport, Travel, Accommodation and Sports sectors worldwide.

‘Protect People’ are individuals bursting with talent, ambition, commitment and love; we at Protect are a family of friends with a shared dream. This is not a job, it’s a life and a very enjoyable one at that. You will love the people you work with, care about what you do and have the opportunity to play a key role in the business supporting our customers throughout the refund process. At Protect it’s the people that make the difference and this is everything.

Whether you’re an experienced case handler or just have a passion for excellent customer service, we are looking for a logical decision maker who is naturally empathetic. You will review each case on an individual basis and handle any issues that may arise, communicating with customers both on the phone and via email.

• Monitoring customer enquiries, checking details and responding appropriately.
• Reviewing evidence provided for each refund application and approving valid applications.
• Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
• Liaising with internal departments to route customer enquiries to the right team.
• Maintaining a professional and polite tone in all communications.

• Experience in customer focused positions.
• Fluent English is a requirement of the role.
• Essential to have the ability to balance human and commercial considerations.
• Accuracy and attention to detail.
• Excellent communication skills (written and verbal) in all fluent languages.
• Experience working with customers over the phone and via email.
• Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work.
• Well organised with previous experience using CRM systems.
• Personable, able to build a good rapport.
• A real hunger and willingness to learn, not afraid to ask questions.
• Committed.
• Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.

• Previous case handling experience.
• Fluency in languages in addition to English.

If you live and breathe what you do and recognise yourself as a Protect Person then submit your latest CV and let us know what you can bring to Protect!

The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, or chats and performs root-cause analysis to help Contact Center Operations drive quality assurance and excellent customer experience, maintaining client confidence and loyalty. Helps the Customer Experience Team Lead with business presentations, mentoring, CSR and CE onboarding activities.

• Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook).
• Transaction Monitoring: Monitor and audit transactions performed by CSRs against internal and external quality assurance requirements to deliver exceptional customer experience, ensuring that monitoring goals are met and findings drive business improvements.
• Reporting: Create and update Customer Experience reports (Daily Internal Errors, Scorecard Upload, MIS, Verint 11) and maintain files for accurate analysis and process improvement.
• Targeted analysis: Review, analyze, and interpret data affecting Customer Experience metrics; highlight areas for improvement and provide recommendations to drive account performance.
• Flagging behaviours: Investigate customer complaints and non-compliance to standards; recommend corrective actions; issue Incident Reports to Team Leaders; perform deep-dives as necessary.
• Calibrations and Call Listening: Prepare calibration material, facilitate discussions, ensure deadlines; build a call library for learning and coaching; align with business and customer experience data.
• New hire / Nesting support: Conduct audits and onboarding activities (orientation, mock calls, demo calls) to ensure new hires understand TELUS Digital customer experience standards and client requirements.
• Presentations and meetings: Present CE performance summaries, findings, and recommendations to internal and external customers; engage in program discussions for quality improvement.
• Mentoring: Assist Team Lead in onboarding and mentoring CE Analysts; serve as a point of contact in the Team Lead's absence.
• Others: Perform tasks assigned by the immediate supervisor to accomplish quality objectives.

Technical skills :

• Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook).

Non-technical skills :

• Internal candidates: at least 1 year of experience in Quality with impeccable performance.
• External candidates: at least 3 years working experience in a call center and at least 2 years within the quality role with impeccable performance.
• Analytical, problem-solving and decision-making skills; excellent oral and written communication; adaptive to changing work schedules; active listening; operates with minimal supervision; multi-tasking.

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities; language: English. EEO: We are an equal opportunity employer; qualifications, merit, and performance determine hiring and promotion without regard to diversity characteristics.

• Senioriy level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

Language Reference: English

Cape Town, South Africa | Posted on 21/08/2025

We’re hiring! We’re looking for a smart, innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us. Join us and be part of a fast-growing business that is disrupting the e-commerce delivery landscape in South Africa.

You will be part of the Customer Experience team who is the first line of communication in and out of the company.

Your role as a customer experience agent at Pargo is to add support to the Customer Experience team, assist with client queries coming in from various communication channels, and support the operation’s team to follow up on our partners or customer parcels.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
  

Someone who is aligned to our values and approach, and is a detail-oriented, energetic execution machine with the following requirements:

• National Senior Certificate (Gr 12) or equivalent
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers, and CRM software, and other office tools like Google Sheets
• Experience working with a customer support environment

Our vision is to create access for anybody in Africa. Our approach to achieving this is to:

• Take action
• Execute exceptionally
• Be transparent
• Prioritise our customers and lastly and most importantly
• Dream BIG
  
  

• Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
  
• Insight into the runnings of a high growth, innovative start-up
  
• Competitive remuneration
  
• Encouragement of own initiatives
  
• Space for self-growth
  
• Fun activities with a cool team that regularly get together to do things like action cricket, paddle and runs
  

At Pargo, you’ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You’ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you’ll shape the future of last-mile delivery, and your own path to leadership.

Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.

Customer Experience Expert (US)

Support cyclists worldwide with insurance expertise and exceptional service
Stellenbosch | R20,000 R29,000 CTC + R2,000 night shift allowance | 5 pm 2 am (US hours)

About Our Client
Our client is a global leader in comprehensive bicycle insurance, protecting riders and their gear across Australia, New Zealand, the United Kingdom, and the United States. They are passionate about supporting cyclists of all levelsfrom casual commuters to Ironman triathletesby ensuring peace of mind through reliable insurance solutions. Based in Stellenbosch, the company combines a love of cycling with innovation, growth, and a customer-first approach.

The Role: Customer Experience Expert (US)
This role is ideal for a cycling enthusiast with strong customer service skills and technical bicycle knowledge. You will manage insurance claims, guide customers through their journey, and contribute to sales and retention goals. Operating during US business hours, youll play a key role in delivering world-class service while supporting the growth of the global business.

Key Responsibilities

• Manage the full claims process from lodgement to settlement, ensuring accuracy and compliance.

• Assess and validate claims, using training and tools to detect and prevent fraud.

• Engage with customers to understand needs, provide expert guidance, and follow up on quotes.

• Support retention by addressing concerns and reviewing existing policies.

• Handle inbound customer inquiries (calls, emails, LiveChat) with empathy and professionalism.

• Collaborate with team members to meet sales, service, and claims targets.

• Maintain accurate electronic files and ensure all tasks are completed within service standards.

• Provide information to assist the Third-Party Recovery team and stay up to date on industry trends.

About You

• 2 to 3 years experience in customer service or claims handling with proven performance.

• Matric required; a degree is advantageous.

• Technical knowledge of bicycles (components, brands, repair assessment).

• Familiarity with insurance products (training provided if needed).

• Strong communication, interpersonal, and problem-solving skills.

• Ambitious, growth-oriented, and collaborative team player.

• Own transport required; Stellenbosch-based or nearby preferred.

Perks and Benefits

• 21 days annual leave plus Birthday Leave.

• Disability income benefit.

• Staff discounts on salvaged bicycles.

• Training opportunities with clear career progression pathways.

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Spanish to join our team in Cape Town.

As Customer Experience Specialist (Spanish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Professional working proficiency in Spanish & English (essential)
• 1+ years' experience in a customer service or similar role
• High school qualification (essential) and Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-GA1

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Executives-Customer Care Voice-Customer Experience role at EXL, Cape Town, Western Cape, South Africa.

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

• Entry level

• Full-time

• Other

• Business Consulting and Services

Overview

Software Development Engineer, Devices Sales & Customer Experience. Amazon Devices is looking for a results-oriented and passionate software engineer who wants to help transform the way people shop for Amazon devices and digital subscriptions: online or offline; on desktop, tablet, or mobile; or using the power of your voice. We are at the crossroads of using machine learning, modern JavaScript frameworks, and stateless microservices architecture to build a never seen experience for Devices.

We are the ones that make millions of customers on Amazon.com browsing and shopping for Amazon Devices like Echo, Tablets, Kindle, and Fire TV a reality and in several offline channels. We are one of the most innovative and fastest growing businesses at Amazon.

• Own and execute on long-term technical initiatives and build products, features, and services that facilitate the entire customer journey from search to checkout.
• Collaborate closely with multiple product managers, design teams, senior and principal engineers across multiple teams and orgs to deliver new products, features, and services.
• Work in a highly visible, cross-functional environment to drive impactful outcomes for the Amazon Devices business.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience (design patterns, reliability and scaling) of new and existing systems
• Experience programming with at least one software programming language

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelors degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.