181 Customer Satisfaction jobs in Cape Town

Cape Town, South Africa | Posted on 04/06/2025

We’re hiring! We are looking for a smart, customer-centric and performance-driven Pargo Point Experience Agent to join our team and build technology to help us change the way people send and receive parcels. Join us and be part of a fast-growing business that is disrupting the e-commerce delivery landscape in South Africa.

The Opportunity

You will be part of a team of agents championing omnichannel solutions by ensuring best practices of the in-store process for all Pargo’s counter product services.

As a PUP Experience Agent, you will engage with Pargo points to provide support, action solutions, and unblock inhibitors for Pargo’s counter collection, return and send solutions. You will be accountable for ensuring your network of stores creates a positive experience

for Pargo customers.

The Role

You will be part of the Customer Experience team, who is the first line of communication in and out of the company.

Your role as a customer experience agent at Pargo is to add support to the Customer Experience team, assist with client queries coming in from various communication channels, and support the operations team to follow up on our partners or customer parcels.

Your responsibilities:

• Enhance Pargo’s counter services by conducting daily performance calls at the parcel point level.
  
• Technically troubleshoot the in-store app, device, and escalate deviations to the necessary stakeholders.
  
• Conduct detailed training on Pargo counter product services to uphold a high level of store process compliance
  
• Generate field intelligence to assist with performance diagnostics, the enhancement of the Pargo Point experience, and for the building of new product services.
  
• Champion Pargo’s omnichannel solutions
  

Requirements

Someone who is aligned with our values and approach, and is a detail-oriented, energetic execution machine with the following requirements:

• National Senior Certificate or equivalent
  
• 1-2 years in a sales/customer service/field operations role
  
• Strong computer literacy and experience working with office suites (G-suite would be an advantage) and master spreadsheets.
  
• Ability to work under pressure and meet internal targets
  
• Strong verbal and written communication skills
  
• Demonstrate prowess on the phone and generating buy-in
  
• Effectively using analytics dashboards to be proactive
  
• Bilingual: English and local language
  
• Is self-motivated and excited by the possibilities of technology
  
• Has a systematic approach with an analytical mindset
  
• Based in Cape Town and can be in our office in Gardens, 2 days a week
  

Our Approach

Our vision is to create access for anybody in Africa. Our approach to achieving this is to:

• Take action
• Execute exceptionally
• Be transparent
• Prioritise our customers and lastly and most importantly
• Dream BIG
  
  

We have a great young team of hard-working colleagues who enjoy the following benefits:

• Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
• Insight into the runnings of a high growth, innovative start-up
• Competitive remuneration
• Encouragement of own initiatives
• Space for self-growth
• Fun activities with a cool team that regularly get together to do things like action cricket, pub quizzes and runs

About Pargo

Pargo is a smart logistics company based in Cape Town that makes last-mile distribution more accessible, affordable and convenient through our network of tech-enabled pickup points. Founded in 2015, Pargo now boasts one of the country’s largest networks with more than 4,000 pickup points nationally. We empower consumers, companies and couriers to send and receive parcels across Southern Africa ー and we are on a mission to create access for anybody in Africa. This mission guides us as we continue to strive to be a key enabler of ecommerce on the continent.

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A vacancy exists for a Customer Experience Manager within Kazang Micro Merchant Operations, in Century City, Cape Town . The Customer Experience Manager will be responsible for ensuring exceptional customer satisfaction and loyalty by designing, implementing and improving customer experience strategies. This role focuses on creating seamless and impactful experiences across all customer touchpoints, leveraging data, technology, and a customer-centric mindset to innovate and improve customer interactions which involves analyzing customer feedback, leading cross-functional initiatives, and ensuring alignment with the companys values and objectives within the Inbound Contact Centre, Outbound Contact Centre, Whatsapp Channel, Operations Technical Support Team, Third Party Support Team and our Trusted Centre. Key Responsibilities include, but are not limited to: Customer Journey Optimization Develop and refine customer journey maps to identify gaps and evaluate the end-to-end customer journey to identify pain points and areas for improvement. Develop and implement initiatives to enhance customer experiences across all touchpoints including technology. Ensure consistency and excellence across all touchpoints, from onboarding to post-support improving the overall customer experience (CX). Ensure customer touch points are always online, are easy to use and service the end customer efficiently. Data-Driven Insights Collect, analyze, and interpret customer feedback and operational data to inform decision-making. Create detailed reports and dashboards to track customer satisfaction, Net Promoter Score (NPS), and other key metrics. Use data to drive strategies for enhancing customer experience metrics (e.g. CSAT, CES, NPS). Ensure weekly analytics are reported to the Executive Team and key issues highlighted Customer Experience (CX) Strategy Development Create and execute CX strategies that align with business objectives and customer needs. Monitor CX initiatives to ensure measurable impact and return on investment. Cross-Functional Collaboration Partner with product, marketing, sales, and support teams to implement CX improvements. Act as a liaison between third parties and customers and internal teams to address pain points and align priorities. Ensure that the CX teams are up to speed on all new products, innovation, changes or issues the business is experiencing so that customers can we serviced optimally. Technology and Process Optimization Identify and implement CX technologies (e.g. CRM, Customer feedback, tools) to streamline customer interactions. Work with the Operations Team strategic heads to develop and implement an AI strategy for the Operations Team and the broader company when applicable. Continuously evaluate and improve processes to ensure efficiency and customer satisfaction. Team Collaboration and Leadership Work closely with product, sales, marketing, and support teams to align strategies and resolve customer issues effectively. Train and mentor teams on delivering exceptional customer experiences. Customer Advocacy Champion the voice of the customer within the company in internal meetings and strategy sessions. Develop programs to foster customer loyalty, including feedback loops and recognition initiatives. Process Improvement Design and implement streamlined processes for customer interactions, ensuring consistency and efficiency. Lead cross-functional projects to improve systems, tools, and communication channels. Ensure that cutting edge and revolutionary technologies are properly assessed and considered for deployment into the Operations Team. In order to be considered for this position, the following requirements must be met: Bachelors degree in business, marketing, or a related field (or equivalent experience). Proven experience (5 years) in customer experience, customer success, or a similar role. Expertise in CX tools and platforms, including CX or CRM systems and customer feedback tools (e.g., CRM platforms, survey tools, and analytics software). Strong analytical skills with the ability to interpret data and deliver actionable insights. Excellent communication, interpersonal and leadership skills. Ability to manage multiple projects simultaneously and meet deadlines. Preferred Skills: Experience with CX methodologies such as Design Thinking, Human-Centred Design and Voice of the Customer Programs. Customer satisfaction and experience scores (CSAT, CES, NPS). Improvements in customer retention and lifetime value (CLV). Successful execution of CX initiatives within set timelines and budgets. Reduction in churn rates and increased customer loyalty metrics. Knowledge of industry trends and best practices in CX management. Knowledge and experience with support channel bots and Artificial Intelligence. Behavioural Competencies: Decisiveness and ownership: Independently making decisions and sticking to them; having the courage to make firm decisions. Devotion to quality: Demanding a high quality of provided products and services and acting accordingly. Directing and accountability: Directing others, taking effective charge of the allocated teams. Communication: Effective communicator with stakeholders at all levels. Technical Understanding: Strong grasp of technical systems and financial transactions. Problem Solving: Analytical approach to problem-solving. Leadership and Teamwork: Lead and collaborate effectively. Client Management: Build strong client relationships where applicable. Business Operations: Deep understanding of business processes. Optimization and bias to action: Find efficiencies through process optimization and ensuring these are implemented timely.

Cape Town, South Africa | Posted on 04/06/2025

We’re hiring! We are looking for a smart, customer-centric and performance-driven Pargo Point Experience Agent to join our team and build technology to help us change the way people send and receive parcels. Join us and be part of a fast-growing business that is disrupting the e-commerce delivery landscape in South Africa.

The Opportunity

You will be part of a team of agents championing omnichannel solutions by ensuring best practices of the in-store process for all Pargo’s counter product services.

As a PUP Experience Agent, you will engage with Pargo points to provide support, action solutions, and unblock inhibitors for Pargo’s counter collection, return and send solutions. You will be accountable for ensuring your network of stores creates a positive experience

for Pargo customers.

The Role

You will be part of the Customer Experience team, who is the first line of communication in and out of the company.

Your role as a customer experience agent at Pargo is to add support to the Customer Experience team, assist with client queries coming in from various communication channels, and support the operations team to follow up on our partners or customer parcels.

Your responsibilities:

• Enhance Pargo’s counter services by conducting daily performance calls at the parcel point level.
  
• Technically troubleshoot the in-store app, device, and escalate deviations to the necessary stakeholders.
  
• Conduct detailed training on Pargo counter product services to uphold a high level of store process compliance
  
• Generate field intelligence to assist with performance diagnostics, the enhancement of the Pargo Point experience, and for the building of new product services.
  
• Champion Pargo’s omnichannel solutions
  

Requirements

Someone who is aligned with our values and approach, and is a detail-oriented, energetic execution machine with the following requirements:

• National Senior Certificate or equivalent
  
• 1-2 years in a sales/customer service/field operations role
  
• Strong computer literacy and experience working with office suites (G-suite would be an advantage) and master spreadsheets.
  
• Ability to work under pressure and meet internal targets
  
• Strong verbal and written communication skills
  
• Demonstrate prowess on the phone and generating buy-in
  
• Effectively using analytics dashboards to be proactive
  
• Bilingual: English and local language
  
• Is self-motivated and excited by the possibilities of technology
  
• Has a systematic approach with an analytical mindset
  
• Based in Cape Town and can be in our office in Gardens, 2 days a week
  

Our Approach

Our vision is to create access for anybody in Africa. Our approach to achieving this is to:

• Take action
• Execute exceptionally
• Be transparent
• Prioritise our customers and lastly and most importantly
• Dream BIG

We have a great young team of hard-working colleagues who enjoy the following benefits:

• Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
• Insight into the runnings of a high growth, innovative start-up
• Competitive remuneration
• Encouragement of own initiatives
• Space for self-growth
• Fun activities with a cool team that regularly get together to do things like action cricket, pub quizzes and runs

About Pargo

Pargo is a smart logistics company based in Cape Town that makes last-mile distribution more accessible, affordable and convenient through our network of tech-enabled pickup points. Founded in 2015, Pargo now boasts one of the country’s largest networks with more than 4,000 pickup points nationally. We empower consumers, companies and couriers to send and receive parcels across Southern Africa ー and we are on a mission to create access for anybody in Africa. This mission guides us as we continue to strive to be a key enabler of ecommerce on the continent.

#J-18808-Ljbffr

Hospitality / Customer Experience Manager

Reference

Sector Customer Services / Hospitality / Agriculture

Location Cape Town

Job Type full_time

Experience 4 to 6 years

Qualifications No education

Package Negotiable

Description

Our client, a prominent and renowned Wine Estate, is seeking to employ a Hospitality / Customer Experience Manager to their team based in in Cape Town.

Our client is well know for delivering world-class, quality wines, sensory encounters and special experiences.

As the Hospitality / Customer Experience Manager, you are responsible for orchestrating an unparalleled hospitality experience for our guests at every touchpoint within our establishment.

Your primary focus will be on enhancing service standards, increasing sales, and optimizing operational efficiency within the tasting rooms.

This pivotal role involves leading a team to ensure that every aspect of guest interaction aligns with the quality and essence that defines our brand.

Requirements:

• Exceptional leadership abilities to inspire and guide teams effectively.
• Decisive decision-making skills to navigate diverse operational scenarios.
• Ability to thrive under pressure and maintain composure during peak periods.
• Strong planning and organizational skills for efficient resource allocation.
• Prior experience in hospitality management.
• Excellent communication and interpersonal skills.
• Proven track record of driving sales, managing budgets, and achieving business objectives.

Responsibilities:

Hospitality Management:

• Supervise floor managers to uphold high service standards among staff members.
• Collaborate with the Reservations and Sales Administrator to organize various functions such as tastings, meetings, staff events, and marketing activities.
• Conduct regular training sessions to ensure a consistently high level of service in the Tasting Room and across all guest interactions.
• Manage the end-to-end customer experience on the estate, exceeding guest expectations and creating memorable experiences.
• Uphold exceptional customer service standards and resolve any guest issues or complaints professionally and efficiently.
• Develop and implement comprehensive training programs to foster staff development and continuous improvement.
• Foster a culture of innovation and excellence within the hospitality team.
• Build and maintain strong relationships with key stakeholders, including suppliers and partners, to enhance overall guest experience.
• Monitor industry trends, competitor activities, and guest feedback to stay ahead in the market and continuously improve offerings.
• Collaborate with other departments to ensure seamless operations and enhance overall guest satisfaction.
• Lead by example, demonstrating professionalism, integrity, and a passion for hospitality excellence.

Administrative Duties:

• Oversee the opening and closing procedures for all Tasting Rooms and stores, ensuring compliance with operational standards.
• Manage front-of-house staff, including rostering, overtime approvals, disciplinary actions, and recruitment.
• Handle online reviews and customer complaints professionally, addressing issues promptly and implementing corrective measures as needed.
• Continuously evaluate services and offerings, devising improvement plans to enhance guest satisfaction and drive sales.
• Monitor and control stock levels, including retail items, water, packaging, etc., in alignment with budgetary constraints.
• Conduct regular stock control audits and ensure accurate storeroom reconciliations.
• Collaborate with the Sales and Marketing Manager to set monthly sales targets and execute the strategies to achieve them.
• Prepare and present detailed monthly sales and operational reports to senior management.
• Execute business objectives outlined by senior management, contributing to overall business growth and operational excellence.

Kindly note that only shortlisted candidates will be contacted.
Please be advised that if you do not receive a response within two weeks of applying, you can consider your application unsuccessful.

I've applied, now what? Do you have any job openings? What should I wear to my Headhunters Interview? How long should I wait before I get contacted?

For the answers to these questions and many more, check out our FAQs

Don't miss out on new job opportunities! Get notified and stay ahead in your career journey.

Getting that dream job starts with making sure you have a professional CV.

Copyright Headhunters. All Rights Reserved. Website design Port Elizabeth by Perfect Circle

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Hospitality / Customer Experience Manager

Reference

Sector Customer Services / Hospitality / Agriculture

Location Cape Town

Job Type full_time

Experience 4 to 6 years

Qualifications No education

Package Negotiable

Description

Our client, a prominent and renowned Wine Estate, is seeking to employ a Hospitality / Customer Experience Manager to their team based in in Cape Town.

Our client is well know for delivering world-class, quality wines, sensory encounters and special experiences.

As the Hospitality / Customer Experience Manager, you are responsible for orchestrating an unparalleled hospitality experience for our guests at every touchpoint within our establishment.

Your primary focus will be on enhancing service standards, increasing sales, and optimizing operational efficiency within the tasting rooms.

This pivotal role involves leading a team to ensure that every aspect of guest interaction aligns with the quality and essence that defines our brand.

Requirements:

• Exceptional leadership abilities to inspire and guide teams effectively.
• Decisive decision-making skills to navigate diverse operational scenarios.
• Ability to thrive under pressure and maintain composure during peak periods.
• Strong planning and organizational skills for efficient resource allocation.
• Prior experience in hospitality management.
• Excellent communication and interpersonal skills.
• Proven track record of driving sales, managing budgets, and achieving business objectives.

Responsibilities:

Hospitality Management:

• Supervise floor managers to uphold high service standards among staff members.
• Collaborate with the Reservations and Sales Administrator to organize various functions such as tastings, meetings, staff events, and marketing activities.
• Conduct regular training sessions to ensure a consistently high level of service in the Tasting Room and across all guest interactions.
• Manage the end-to-end customer experience on the estate, exceeding guest expectations and creating memorable experiences.
• Uphold exceptional customer service standards and resolve any guest issues or complaints professionally and efficiently.
• Develop and implement comprehensive training programs to foster staff development and continuous improvement.
• Foster a culture of innovation and excellence within the hospitality team.
• Build and maintain strong relationships with key stakeholders, including suppliers and partners, to enhance overall guest experience.
• Monitor industry trends, competitor activities, and guest feedback to stay ahead in the market and continuously improve offerings.
• Collaborate with other departments to ensure seamless operations and enhance overall guest satisfaction.
• Lead by example, demonstrating professionalism, integrity, and a passion for hospitality excellence.

Administrative Duties:

• Oversee the opening and closing procedures for all Tasting Rooms and stores, ensuring compliance with operational standards.
• Manage front-of-house staff, including rostering, overtime approvals, disciplinary actions, and recruitment.
• Handle online reviews and customer complaints professionally, addressing issues promptly and implementing corrective measures as needed.
• Continuously evaluate services and offerings, devising improvement plans to enhance guest satisfaction and drive sales.
• Monitor and control stock levels, including retail items, water, packaging, etc., in alignment with budgetary constraints.
• Conduct regular stock control audits and ensure accurate storeroom reconciliations.
• Collaborate with the Sales and Marketing Manager to set monthly sales targets and execute the strategies to achieve them.
• Prepare and present detailed monthly sales and operational reports to senior management.
• Execute business objectives outlined by senior management, contributing to overall business growth and operational excellence.

Kindly note that only shortlisted candidates will be contacted.
Please be advised that if you do not receive a response within two weeks of applying, you can consider your application unsuccessful.

I've applied, now what? Do you have any job openings? What should I wear to my Headhunters Interview? How long should I wait before I get contacted?

For the answers to these questions and many more, check out our FAQs

Don't miss out on new job opportunities! Get notified and stay ahead in your career journey.

Getting that dream job starts with making sure you have a professional CV.

Copyright Headhunters. All Rights Reserved. Website design Port Elizabeth by Perfect Circle

#J-18808-Ljbffr

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job Summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Russian to join our team. As Customer Experience Specialist (Russian Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you have

• Professional working proficiency in Russian & English (essential)
• 1+ year's experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-FP1

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Customer Experience Specialist (Polish Speaker)

DigiCert Cape Town, Western Cape, South Africa

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Customer Experience Specialist (Polish Speaker)

DigiCert Cape Town, Western Cape, South Africa

1 week ago Be among the first 25 applicants

Join to apply for the Customer Experience Specialist (Polish Speaker) role at DigiCert

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Polish to join our team in Cape Town.

As Customer Experience Specialist (Polish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Professional working proficiency in Polish & English (essential)
• 1+ years' experience in a customer service or similar role
• High school qualification (essential) and Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Life Insurance
• Disability Insurance

__PRESENT

__PRESENT __PRESENT __PRESENT

__PRESENT

__PRESENT

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Technology, Information and Internet

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Cape Town, Western Cape, South Africa 1 day ago

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Translator - siXhosa, Zulu, Sepedi, and preferably Setswana

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Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Spanish to join our team in Cape Town.

As Customer Experience Specialist (Spanish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Professional working proficiency in Spanish & English (essential)
• 1+ years' experience in a customer service or similar role
• High school qualification (essential) and Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-GA1

__PRESENT

__PRESENT __PRESENT __PRESENT

__PRESENT

__PRESENT

#J-18808-Ljbffr

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Spanish to join our team in Cape Town.

As Customer Experience Specialist (Spanish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Professional working proficiency in Spanish & English (essential)
• 1+ years' experience in a customer service or similar role
• High school qualification (essential) and Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-GA1

__PRESENT

__PRESENT __PRESENT __PRESENT

__PRESENT

__PRESENT

#J-18808-Ljbffr