Communication Manager

Cape Town, Western Cape Clicks Group Limited

Posted 3 days ago

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Job Description

Job category: Advertising and Communication

Location: Cape Town

Contract: Permanent

EE position: No

About our company

Clicks Group

Introduction

To lead the planning, development and execution of the group’s internal communications strategy ensuring alignment with the Group’s brand, EVP, ESG and transformation objectives by creating and delivering impactful communication aligned with the organisation’s EVP and strategic business priorities.

Job Objectives:

  • Develop and implement a corporate and employer brand communication strategy, aligned to the EVP, corporate brand, transformation, and strategic direction of the organisation.
  • Generate, edit, and proofread high-quality communication materials for diverse platforms including staff, executive messaging, clients, media, website, LinkedIn, and publications.
  • Collaborate with internal departments to identify, package, and promote newsworthy content across traditional and digital media channels.
  • Coordinate the production of key publications, including the internal newsletter, annual/integrated reports, talent, transformation, CSI, and EVP related reports.
  • Support strategic initiatives and campaigns, such as gender equity, ESG, and employee engagement, through tailored communication plans.
  • Monitor and report on communication performance, brand sentiment, and EVP resonance using available tools and stakeholder feedback to measure impact and drive improvement.
  • Ensure tone, language, and imagery are aligned with brand guidelines and inclusion principles.
  • Coordinate internal events and communication campaigns, including leadership townhalls, wellness weeks, and recognition events.
Education:
  • Bachelor’s degree in Communications, Public Relations, Media Studies, Journalism, Marketing, or related field (Essential)
  • Postgraduate qualification in Corporate Communications, Reputation Management, Digital Marketing, or Strategic Leadership (Desirable)
Job Experience:
  • 5 years' experience in corporate communications, internal communication, reputation management, or PR (Essential)
  • Proven experience managing corporate communication for large or listed organisations (Essential)
  • Experience in embedding ESG, DEI, and transformation narratives in communication strategies (Desirable)
  • Exposure to retail, healthcare, or FMCG industries (Desirable)
Job Related Knowledge:
  • South African and global media landscape and key regulatory frameworks (e.g., POPIA, Companies Act, JSE listing requirements).
  • Exceptional written and verbal communication skills.
  • ESG, DEI, and transformation frameworks and their impact on corporate positioning.
  • Copywriting, editing, and content production across media types.
  • Deep understanding of employer branding, EVP communication, and internal communication strategy.
  • Digital marketing/communications (social media, web, LinkedIn, analytics).
  • Advanced understanding of corporate reporting (integrated reports, abridged annual reports).
  • Strategic marketing
  • Strong stakeholder engagement and influence at all levels.
  • Event coordination and communication campaign management.
Job Related Skills:
  • Exceptional written, verbal, and visual communication skills.
  • Strong digital content creation and social media management.
  • Strategic planning, with ability to align communications to business objectives.
  • Analytical and data-driven decision-making skills.
  • Media relations, negotiation, and influencing skills.
  • Project management and resource allocation.
  • Ability to lead and mentor teams as well as manage agency partnerships.
Job Related Competencies:
  • Deciding and Initiating Action
  • Working with People
  • Writing and Reporting
  • Planning and Organising
  • Creating and Innovation
  • Delivering Results & Meeting Customer Expectations
  • Adapting and Responding to Change
Do you require help with the registration process? #J-18808-Ljbffr
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Graphics / Communication Designer

Cape Town, Western Cape Formula D

Posted 4 days ago

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Job Description

Are you an experienced and highly skilled graphic designer with diverse experience in digital and print? Put yourself on the design map by joining multi-award-winning design powerhouse formula D_ interactive!

Job Description:

formula D_ is all about interactive communication in spaces. We use high-tech interactive technology but also old-fashioned posters and labels. As a graphic designer, you will join our diverse team of designers who come up with strategies, stories, interiors, products, and multimedia for visitor experience, play centres, and attractions. Your job in all of this is to translate our project strategies into powerful, effective and beautiful visuals.

Required Skills:
  • Graphic design / communication design or related degree or diploma
  • Proficiency in Adobe Creative Suite
  • 5 years of industry experience
  • Attention to Detail
  • Good communication and presentation skills
  • Team Player
  • Knowledgeable of design
Successful applicants are capable of:
  • Illustrating concepts by designing rough layouts of art and copy regarding arrangement, size, type size and style.
  • Delivering graphics projects by coordinating with outside agencies, art services, printers, etc.
  • Maintaining technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
Beneficial Skills:
  • Experience in exhibit design
  • Experience in interaction / UX design
How to apply:

Apply by uploading your CV and motivation here or send it to . Include a portfolio, presentations, links to online work or anything you feel would give us an idea of your talent and skill.

Did you know? Formula D is passionate about design, technology and education and how they can be most effectively used in combination in order to have the highest possible impact on people’s lives. Check us out at .

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Lead of Marketing Communication and Automation

Bellville, Western Cape Iqtalent

Posted today

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Job Description

As one of the largest SAP Cloud People Solutions consulting firms in the EMEA region, AKT is recruiting aLead of Marketing Communication and Automation, contributing to a High Growth VAR and Services business across EMEA, focusing on Brand and Communication, Performance Marketing (Lead Generation activities and Target Account Marketing), and Partner Marketing programs.

Reporting to the Head of Global Sales & Marketing, this position is open for candidates based in EMEA and available to working remotely.

Objectives:

  • Support the acceleration of the international go-to-market across multiple HR digital solutions and services by significantly growing the pipeline of opportunities
  • Provide the infrastructure for land & expand approach on all key accounts
  • Maximize the ratio revenue / marketing spent

Key Responsibilities:

This role involves strategic and operational activities, including but not limited:

  • Digital campaigns on social networks including LinkedIn and Facebook
  • Sourcing activities for new contacts on specific accounts or roles
  • Online and on-premise seminars design and operations
  • Development of the customer case studies for reference
  • Reporting on Marketing activities progress and outcomes
  • Management of the Marketing cost center with initiative ROI

Job Requirements:

Rapid success in this key role requires high level or advanced skills including but not limited:

  • A good understanding of the HR Tech categories and major players (ISV and Services)
  • Experience with Digital Marketing, with a good understanding of the technology capabilities: Google / LinkedIn, Salesforce
  • Webinar tools: Go To meeting or similar
  • Native English level – a must
  • French, German, and Hebrew would be a significant plus

Personal Skills:

  • Organized, being able to multitask, prioritize tasks and meet deadlines
  • Ability to think critically and take initiatives
  • Analytical and capable to exercise sound judgment
  • Hands-on and detailed oriented
  • Autonomous and capable of take proactive action with little or no direction
  • Excellent written and oral communication and interpersonal skills
  • Team player with strong commitment to accomplish tasks and goals

AKT Offers:

  • A wide range of benefits and opportunities for career growth
  • Realistic growth opportunities into either technical practices or business consulting environment
  • Flexible working hours
  • Stimulating and collaborative working environment
  • Internal knowledge transfer, training and coaching by our dynamic team of consultants and experts
  • International business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)
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Lead of Marketing Communication and Automation

Milnerton, Western Cape Iqtalent

Posted today

Job Viewed

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Job Description

As one of the largest SAP Cloud People Solutions consulting firms in the EMEA region, AKT is recruiting aLead of Marketing Communication and Automation, contributing to a High Growth VAR and Services business across EMEA, focusing on Brand and Communication, Performance Marketing (Lead Generation activities and Target Account Marketing), and Partner Marketing programs.

Reporting to the Head of Global Sales & Marketing, this position is open for candidates based in EMEA and available to working remotely.

Objectives:

  • Support the acceleration of the international go-to-market across multiple HR digital solutions and services by significantly growing the pipeline of opportunities
  • Provide the infrastructure for land & expand approach on all key accounts
  • Maximize the ratio revenue / marketing spent

Key Responsibilities:

This role involves strategic and operational activities, including but not limited:

  • Digital campaigns on social networks including LinkedIn and Facebook
  • Sourcing activities for new contacts on specific accounts or roles
  • Online and on-premise seminars design and operations
  • Development of the customer case studies for reference
  • Reporting on Marketing activities progress and outcomes
  • Management of the Marketing cost center with initiative ROI

Job Requirements:

Rapid success in this key role requires high level or advanced skills including but not limited:

  • A good understanding of the HR Tech categories and major players (ISV and Services)
  • Experience with Digital Marketing, with a good understanding of the technology capabilities: Google / LinkedIn, Salesforce
  • Webinar tools: Go To meeting or similar
  • Native English level – a must
  • French, German, and Hebrew would be a significant plus

Personal Skills:

  • Organized, being able to multitask, prioritize tasks and meet deadlines
  • Ability to think critically and take initiatives
  • Analytical and capable to exercise sound judgment
  • Hands-on and detailed oriented
  • Autonomous and capable of take proactive action with little or no direction
  • Excellent written and oral communication and interpersonal skills
  • Team player with strong commitment to accomplish tasks and goals

AKT Offers:

  • A wide range of benefits and opportunities for career growth
  • Realistic growth opportunities into either technical practices or business consulting environment
  • Flexible working hours
  • Stimulating and collaborative working environment
  • Internal knowledge transfer, training and coaching by our dynamic team of consultants and experts
  • International business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Lead of Marketing Communication and Automation

Cape Town, Western Cape Iqtalent

Posted today

Job Viewed

Tap Again To Close

Job Description

As one of the largest SAP Cloud People Solutions consulting firms in the EMEA region, AKT is recruiting aLead of Marketing Communication and Automation, contributing to a High Growth VAR and Services business across EMEA, focusing on Brand and Communication, Performance Marketing (Lead Generation activities and Target Account Marketing), and Partner Marketing programs.

Reporting to the Head of Global Sales & Marketing, this position is open for candidates based in EMEA and available to working remotely.

Objectives:

  • Support the acceleration of the international go-to-market across multiple HR digital solutions and services by significantly growing the pipeline of opportunities
  • Provide the infrastructure for land & expand approach on all key accounts
  • Maximize the ratio revenue / marketing spent

Key Responsibilities:

This role involves strategic and operational activities, including but not limited:

  • Digital campaigns on social networks including LinkedIn and Facebook
  • Sourcing activities for new contacts on specific accounts or roles
  • Online and on-premise seminars design and operations
  • Development of the customer case studies for reference
  • Reporting on Marketing activities progress and outcomes
  • Management of the Marketing cost center with initiative ROI

Job Requirements:

Rapid success in this key role requires high level or advanced skills including but not limited:

  • A good understanding of the HR Tech categories and major players (ISV and Services)
  • Experience with Digital Marketing, with a good understanding of the technology capabilities: Google / LinkedIn, Salesforce
  • Webinar tools: Go To meeting or similar
  • Native English level – a must
  • French, German, and Hebrew would be a significant plus

Personal Skills:

  • Organized, being able to multitask, prioritize tasks and meet deadlines
  • Ability to think critically and take initiatives
  • Analytical and capable to exercise sound judgment
  • Hands-on and detailed oriented
  • Autonomous and capable of take proactive action with little or no direction
  • Excellent written and oral communication and interpersonal skills
  • Team player with strong commitment to accomplish tasks and goals

AKT Offers:

  • A wide range of benefits and opportunities for career growth
  • Realistic growth opportunities into either technical practices or business consulting environment
  • Flexible working hours
  • Stimulating and collaborative working environment
  • Internal knowledge transfer, training and coaching by our dynamic team of consultants and experts
  • International business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Management of Information and Communication Director (IT Management)

Cape Town, Western Cape Deka Minas Pty Ltd T/A Deka Minas

Posted 27 days ago

Job Viewed

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Job Description

Job Opportunity: Management of Information and Communication Director

Our client is a private General Hospital located in Riyadh, Saudi Arabia. As an accomplishment of its commitment to excellence, our client received the "Diamond" accreditation, which is the highest level of recognition for performance excellence that an organization can achieve in health care from Accreditation Canada's Qmentum International Accreditation.

About Us:

Deka Minas is the world's first subscription-based professional services company. Our main lines of business are Human Capital Advisory and Recruitment Services in Sub-Saharan Africa, The Middle East, and Southeast Asia.

Position Overview:

Please note that this position is based in The Middle East; relocation, accommodation, and additional benefits apply.

A trusted and well-established client of ours in The Middle East is seeking an experienced Management of Information and Communication Director (IT Management).

The Management of Information and Communication Director provides functional management and operational supervision of information and communication technology and related services.

Primary Duties and Responsibilities:

  1. Ensures appropriate information and communication technology implementation and support for medical, business, and clinical systems by managing and coordinating applications development/maintenance, data processing, local/wide area network administration, office automation, and technical support activities.
  2. Leads the hospital-wide information technology strategic planning activities; identifies and defines short and long-range automated system requirements; coordinates departmental input and technology planning processes; develops and recommends organization-wide information technology goals, objectives, and priorities.
  3. Analyzes and assesses current and proposed information technology plans; directs, oversees, and manages the development, design, implementation, and maintenance of automated information systems to ensure the achievement of strategic technology requirements and needs.
  4. Monitors and evaluates the efficiency and effectiveness of the hospital information technology methods and procedures.
  5. Develops, maintains, and implements programming standards, quality control procedures, and related processes to ensure that all information technologies comply with governmental, departmental, and/or regulatory standards.
  6. Directs the hospital feasibility studies pertaining to the development, upgrading, and/or replacement of medical, clinical, and business systems and applications.
  7. Evaluates user requirements; consults with managers and staff to research, review, investigate, evaluate, and select new technologies for current and future business needs including computer systems equipment, hardware, and software; identifies system integration and modification requirements.
  8. Serves as the technical resource and project manager on information technology projects; reviews and approves project plans; designs project and resource plans and schedules; develops proposals using cost/benefit analyses; analyzes and recommends equipment purchase or lease.
  9. Coordinates the installation and evaluation of proposed hardware and software to ensure compatibility with existing systems.
  10. Coordinates and directs programming activities, manages and resolves network performance and capacity issues; analyzes and recommends contractor and/or vendor services as appropriate.
  11. Directs, coordinates, monitors, and evaluates contractor and vendor performance, directs members of the project team, resolves difficult and complex technology issues, and ensures compliance with budget and project goals/objectives.
  12. Develops and administers the hospital information technology security strategy, policies, and procedures for network availability, security, and related issues.
  13. Ensures overall compliance with regulatory standards such as those required by accreditation standards (CBAHI, JCIA, ACI) and other regulations.
  14. Oversees and participates in the development of the information technology budget, including capital expenses pertaining to technology projects.
  15. Conducts information management needs assessments on an annual basis to evaluate the need for new and existing technology and will further aid in the planning process of any initiative related to information and technology.
  16. Communicates information and technology plans, policies, and technology trends throughout the organization.
  17. Works with service line managers and department directors to design and implement information technology process improvements, streamlining department functionality.
  18. Plans and supervises the development and delivery of training programs for management and staff on the use and maintenance of automated systems and equipment.
  19. Performs other related duties, as assigned.

Specialized Knowledge/Skills:

  1. Computer hardware and software systems and programs.
  2. Computer networks, network administration, and network installation.
  3. Computer viruses and security.
  4. Management and supervisory skills.
  5. Ability to install and administer computer hardware, software, and networks.
  6. Analytical and problem-solving skills.
  7. Effective verbal, presentation, and listening communication skills.
  8. Effective written communication skills.
  9. Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, and graphics software.
  10. SAP (Advantageous).

Education/Licenses:

  1. Bachelor's Degree in Computer Science or related discipline required.

Professional Experience:

  1. 5-10 years of experience managing or directing an Information and Technology operation in a small to medium-sized hospital or other relevant organization.

Please note that by submitting your personal information to Deka Minas, you consent to the business using such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database, and you have the right to access, right to correction, and right to deletion of your personal information.

We Offer:

#J-18808-Ljbffr
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Management of information and communication director (it management)

Cape Town, Western Cape Deka Minas Pty Ltd T/A Deka Minas

Posted today

Job Viewed

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Job Description

permanent
Job Opportunity: Management of Information and Communication Director Our client is a private General Hospital located in Riyadh, Saudi Arabia. As an accomplishment of its commitment to excellence, our client received the "Diamond" accreditation, which is the highest level of recognition for performance excellence that an organization can achieve in health care from Accreditation Canada's Qmentum International Accreditation. About Us: Deka Minas is the world's first subscription-based professional services company. Our main lines of business are Human Capital Advisory and Recruitment Services in Sub-Saharan Africa, The Middle East, and Southeast Asia. Position Overview: Please note that this position is based in The Middle East; relocation, accommodation, and additional benefits apply. A trusted and well-established client of ours in The Middle East is seeking an experienced Management of Information and Communication Director (IT Management). The Management of Information and Communication Director provides functional management and operational supervision of information and communication technology and related services. Primary Duties and Responsibilities: Ensures appropriate information and communication technology implementation and support for medical, business, and clinical systems by managing and coordinating applications development/maintenance, data processing, local/wide area network administration, office automation, and technical support activities. Leads the hospital-wide information technology strategic planning activities; identifies and defines short and long-range automated system requirements; coordinates departmental input and technology planning processes; develops and recommends organization-wide information technology goals, objectives, and priorities. Analyzes and assesses current and proposed information technology plans; directs, oversees, and manages the development, design, implementation, and maintenance of automated information systems to ensure the achievement of strategic technology requirements and needs. Monitors and evaluates the efficiency and effectiveness of the hospital information technology methods and procedures. Develops, maintains, and implements programming standards, quality control procedures, and related processes to ensure that all information technologies comply with governmental, departmental, and/or regulatory standards. Directs the hospital feasibility studies pertaining to the development, upgrading, and/or replacement of medical, clinical, and business systems and applications. Evaluates user requirements; consults with managers and staff to research, review, investigate, evaluate, and select new technologies for current and future business needs including computer systems equipment, hardware, and software; identifies system integration and modification requirements. Serves as the technical resource and project manager on information technology projects; reviews and approves project plans; designs project and resource plans and schedules; develops proposals using cost/benefit analyses; analyzes and recommends equipment purchase or lease. Coordinates the installation and evaluation of proposed hardware and software to ensure compatibility with existing systems. Coordinates and directs programming activities, manages and resolves network performance and capacity issues; analyzes and recommends contractor and/or vendor services as appropriate. Directs, coordinates, monitors, and evaluates contractor and vendor performance, directs members of the project team, resolves difficult and complex technology issues, and ensures compliance with budget and project goals/objectives. Develops and administers the hospital information technology security strategy, policies, and procedures for network availability, security, and related issues. Ensures overall compliance with regulatory standards such as those required by accreditation standards (CBAHI, JCIA, ACI) and other regulations. Oversees and participates in the development of the information technology budget, including capital expenses pertaining to technology projects. Conducts information management needs assessments on an annual basis to evaluate the need for new and existing technology and will further aid in the planning process of any initiative related to information and technology. Communicates information and technology plans, policies, and technology trends throughout the organization. Works with service line managers and department directors to design and implement information technology process improvements, streamlining department functionality. Plans and supervises the development and delivery of training programs for management and staff on the use and maintenance of automated systems and equipment. Performs other related duties, as assigned. Specialized Knowledge/Skills: Computer hardware and software systems and programs. Computer networks, network administration, and network installation. Computer viruses and security. Management and supervisory skills. Ability to install and administer computer hardware, software, and networks. Analytical and problem-solving skills. Effective verbal, presentation, and listening communication skills. Effective written communication skills. Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, and graphics software. SAP (Advantageous). Education/Licenses: Bachelor's Degree in Computer Science or related discipline required. Professional Experience: 5-10 years of experience managing or directing an Information and Technology operation in a small to medium-sized hospital or other relevant organization. Please note that by submitting your personal information to Deka Minas, you consent to the business using such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database, and you have the right to access, right to correction, and right to deletion of your personal information. We Offer: #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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Management of information and communication director (it management)

Cape Town, Western Cape Deka Minas Pty Ltd T/A Deka Minas

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Job Opportunity: Management of Information and Communication Director Our client is a private General Hospital located in Riyadh, Saudi Arabia. As an accomplishment of its commitment to excellence, our client received the "Diamond" accreditation, which is the highest level of recognition for performance excellence that an organization can achieve in health care from Accreditation Canada's Qmentum International Accreditation. About Us: Deka Minas is the world's first subscription-based professional services company. Our main lines of business are Human Capital Advisory and Recruitment Services in Sub-Saharan Africa, The Middle East, and Southeast Asia. Position Overview: Please note that this position is based in The Middle East; relocation, accommodation, and additional benefits apply. A trusted and well-established client of ours in The Middle East is seeking an experienced Management of Information and Communication Director (IT Management). The Management of Information and Communication Director provides functional management and operational supervision of information and communication technology and related services. Primary Duties and Responsibilities: Ensures appropriate information and communication technology implementation and support for medical, business, and clinical systems by managing and coordinating applications development/maintenance, data processing, local/wide area network administration, office automation, and technical support activities. Leads the hospital-wide information technology strategic planning activities; identifies and defines short and long-range automated system requirements; coordinates departmental input and technology planning processes; develops and recommends organization-wide information technology goals, objectives, and priorities. Analyzes and assesses current and proposed information technology plans; directs, oversees, and manages the development, design, implementation, and maintenance of automated information systems to ensure the achievement of strategic technology requirements and needs. Monitors and evaluates the efficiency and effectiveness of the hospital information technology methods and procedures. Develops, maintains, and implements programming standards, quality control procedures, and related processes to ensure that all information technologies comply with governmental, departmental, and/or regulatory standards. Directs the hospital feasibility studies pertaining to the development, upgrading, and/or replacement of medical, clinical, and business systems and applications. Evaluates user requirements; consults with managers and staff to research, review, investigate, evaluate, and select new technologies for current and future business needs including computer systems equipment, hardware, and software; identifies system integration and modification requirements. Serves as the technical resource and project manager on information technology projects; reviews and approves project plans; designs project and resource plans and schedules; develops proposals using cost/benefit analyses; analyzes and recommends equipment purchase or lease. Coordinates the installation and evaluation of proposed hardware and software to ensure compatibility with existing systems. Coordinates and directs programming activities, manages and resolves network performance and capacity issues; analyzes and recommends contractor and/or vendor services as appropriate. Directs, coordinates, monitors, and evaluates contractor and vendor performance, directs members of the project team, resolves difficult and complex technology issues, and ensures compliance with budget and project goals/objectives. Develops and administers the hospital information technology security strategy, policies, and procedures for network availability, security, and related issues. Ensures overall compliance with regulatory standards such as those required by accreditation standards (CBAHI, JCIA, ACI) and other regulations. Oversees and participates in the development of the information technology budget, including capital expenses pertaining to technology projects. Conducts information management needs assessments on an annual basis to evaluate the need for new and existing technology and will further aid in the planning process of any initiative related to information and technology. Communicates information and technology plans, policies, and technology trends throughout the organization. Works with service line managers and department directors to design and implement information technology process improvements, streamlining department functionality. Plans and supervises the development and delivery of training programs for management and staff on the use and maintenance of automated systems and equipment. Performs other related duties, as assigned. Specialized Knowledge/Skills: Computer hardware and software systems and programs. Computer networks, network administration, and network installation. Computer viruses and security. Management and supervisory skills. Ability to install and administer computer hardware, software, and networks. Analytical and problem-solving skills. Effective verbal, presentation, and listening communication skills. Effective written communication skills. Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, and graphics software. SAP (Advantageous). Education/Licenses: Bachelor's Degree in Computer Science or related discipline required. Professional Experience: 5-10 years of experience managing or directing an Information and Technology operation in a small to medium-sized hospital or other relevant organization. Please note that by submitting your personal information to Deka Minas, you consent to the business using such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database, and you have the right to access, right to correction, and right to deletion of your personal information. We Offer: #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Service Consultant: Communication Centre Fixed Term Contract (12 Months)

Bellville, Western Cape Sanlam Limited

Posted 3 days ago

Job Viewed

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Job Description

Overview

Location: Tygervalley, Western Cape, ZA

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Responsibilities
  • Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
  • Utilises IT system accurately and ensures that all queries are answered effectively.
  • Refers calls to appropriate departments only if unable to solve query appropriately.
  • Deals with more complex queries, which often entail amendments to payments made.
  • Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.
What will make you successful in this role?

Job purpose

To be responsible for all client contact (telephonic, e-mail and walk-in). This role offers the opportunity to continue your career in financial services in a highly respected client services team.

Key outcomes
  • Ensuring that the highest level of client service is provided to all clients (internal, IFA’s and investors)
  • Assisting clients with investment administration queries
  • Providing investment and product information to IFA’s and investors
  • Involved in ad-hoc client services projects
  • Assist with benefit counselling
Qualifications and experience
  • Matric / Grade 12 including Pure Mathematics
  • A relevant financial degree / qualification advantageous
  • Experience in finance or investment industry advantageous
  • Exceptional communication skills in English – Written and Verbal
Attributes
  • Positive, enthusiastic attitude
  • Teamwork
  • Ability to thrive under pressure
  • Honesty, integrity and respect
  • Ability to adapt to change

Please submit your application by 21 August 2025.

Qualification and Experience

Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and Skills
  • Customer Service
  • Administration
  • Quality, compliance and accreditation
  • Team Support
Personal Attributes
  • Communicates effectively - Contributing independently
  • Action orientated - Contributing independently
  • Situational adaptability - Contributing independently
  • Optimises work processes - Contributing independently
Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
  • Cultivates innovation - Contributing independently
  • Customer focus - Contributing independently
  • Collaborates - Contributing independently
  • Being resilient - Contributing independently
  • Drives results - Contributing independently
Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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Client Service Consultant: Communication Centre Fixed Term Contract (12 Months)

Bellville, Western Cape Sanlam Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Location: Tygervalley, Western Cape, ZA

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Responsibilities
  • Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
  • Utilises IT system accurately and ensures that all queries are answered effectively.
  • Refers calls to appropriate departments only if unable to solve query appropriately.
  • Deals with more complex queries, which often entail amendments to payments made.
  • Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.
What will make you successful in this role?

Job purpose

To be responsible for all client contact (telephonic, e-mail and walk-in). This role offers the opportunity to continue your career in financial services in a highly respected client services team.

Key outcomes
  • Ensuring that the highest level of client service is provided to all clients (internal, IFA’s and investors)
  • Assisting clients with investment administration queries
  • Providing investment and product information to IFA’s and investors
  • Involved in ad-hoc client services projects
  • Assist with benefit counselling
Qualifications and experience
  • Matric / Grade 12 including Pure Mathematics
  • A relevant financial degree / qualification advantageous
  • Experience in finance or investment industry advantageous
  • Exceptional communication skills in English – Written and Verbal
Attributes
  • Positive, enthusiastic attitude
  • Teamwork
  • Ability to thrive under pressure
  • Honesty, integrity and respect
  • Ability to adapt to change

Please submit your application by 21 August 2025.

Qualification and Experience

Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and Skills
  • Customer Service
  • Administration
  • Quality, compliance and accreditation
  • Team Support
Personal Attributes
  • Communicates effectively - Contributing independently
  • Action orientated - Contributing independently
  • Situational adaptability - Contributing independently
  • Optimises work processes - Contributing independently
Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
  • Cultivates innovation - Contributing independently
  • Customer focus - Contributing independently
  • Collaborates - Contributing independently
  • Being resilient - Contributing independently
  • Drives results - Contributing independently
Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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