45 Policy jobs in South Africa

A leading provider of Heavy Commercial Vehicle Insurance across South Africa and the SADC region is looking for an Afrikaans speaking Policy Administrator to join its team based in Johannesburg.

This role is responsible for providing administrative support across the full policy lifecycle, including quotations, endorsements, renewals, and cancellations. This role requires meticulous attention to detail, timely processing, and strong communication with brokers and internal stakeholders. The administrator ensures that all processes align with the business model and uphold high standards of risk control and service delivery.

Key Responsibilities

Prepare and issue insurance quotes in line with underwriting guidelines

Follow up on outstanding and incomplete underwriting and policy data

Capture new policies and process endorsements on the system

Issue confirmation of cover and close policies where necessary

Email policy documents, schedules, and confirmations to brokers

Conduct diarised follow-ups on quotes, renewals, and outstanding items

Prepare and send renewal notices and invitation letters

Maintain proper electronic filing of documents within diary systems

Attend to broker and internal queries promptly and professionally

Coordinate and assist with vehicle valuation processes

Investigate and record reasons for policy cancellations and proactively offer solutions (e.g., premium finance)

Assist with ad hoc administrative tasks as required

REQUIREMENTS

Requirements

Grade 12 (Matric)

60 FAIS Credits

Minimum of 3 years in commercial insurance administration, HCV experience is advantageous

Proficiency in Microsoft Office (Excel, Outlook, Word)

Strong data capturing accuracy and speed

Familiarity with insurance systems and policy processing platforms

Must be fluent in Afrikaans

Competencies:

Clear, logical communicator (written and verbal)

Assertive in managing policy requirements and compliance

Collaborative and respectful in team environments

Able to build rapport with brokers and internal stakeholders

High attention to detail and conscientious about quality

Able to perform under pressure and meet deadlines

Trustworthy, mature, and dependable

Organised, methodical, and capable of prioritising workload effectively

A leading provider of Heavy Commercial Vehicle Insurance across South Africa and the SADC region is looking for an Afrikaans speaking Policy Administrator to join its team based in Johannesburg.

This role is responsible for providing administrative support across the full policy lifecycle, including quotations, endorsements, renewals, and cancellations. This role requires meticulous attention to detail, timely processing, and strong communication with brokers and internal stakeholders. The administrator ensures that all processes align with the business model and uphold high standards of risk control and service delivery.

Key Responsibilities

• Prepare and issue insurance quotes in line with underwriting guidelines
• Follow up on outstanding and incomplete underwriting and policy data
• Capture new policies and process endorsements on the system
• Issue confirmation of cover and close policies where necessary
• Email policy documents, schedules, and confirmations to brokers
• Conduct diarised follow-ups on quotes, renewals, and outstanding items
• Prepare and send renewal notices and invitation letters
• Maintain proper electronic filing of documents within diary systems
• Attend to broker and internal queries promptly and professionally
• Coordinate and assist with vehicle valuation processes
• Investigate and record reasons for policy cancellations and proactively offer solutions (e.g., premium finance)
• Assist with ad hoc administrative tasks as required

REQUIREMENTS

Requirements

• Grade 12 (Matric) 
• 60 FAIS Credits
• Minimum of 3 years in commercial insurance administration, HCV experience is advantageous
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong data capturing accuracy and speed
• Familiarity with insurance systems and policy processing platforms
• Must be fluent in Afrikaans

Competencies:

• Clear, logical communicator (written and verbal)
• Assertive in managing policy requirements and compliance
• Collaborative and respectful in team environments
• Able to build rapport with brokers and internal stakeholders
• High attention to detail and conscientious about quality
• Able to perform under pressure and meet deadlines
• Trustworthy, mature, and dependable
• Organised, methodical, and capable of prioritising workload effectively

ELIGIBILITY

Suitably Qualified

Candidates

CLOSING DATE

REFERENCE NUMBER

FPR 41/25 Ext

SALARY

R R p a

DEPARTMENT

Policy and Strategy

DIRECTORATE

FUTURE PLANNING AND

RESILIENCE

Senior Professional Officer Policy & Strategy

Requirements

• A relevant 3-year tertiary qualification (postgraduate degree

preferred)

• Minimum of 5 years' relevant experience

Key Performance Areas

• Research and analysis: Maintain a perspective on political,

social, economic, technological, legal, and environmental trends

that may influence City policy. Conduct research in collaboration

with other departments and undertake analysis in support of

evidence-based policy development. Communicate policy

outcomes widely within the organisation.

• Policy instrument interpretation, analysis and development:

Analyse policy instruments and provide advice on policy choices.

Review, develop and draft policies, strategies and related

instruments for application across the City.

• Strategic support: Provide strategic support and advice to

the Executive Management Team and its sub structures with

tasks critical to the City's strategy implementation. Work on

complex strategic matters that connect multiple directorates

within the City.

• Advocacy: support the City's Advocacy Programme by

providing specialist knowledge of the City's policy ecosystem.

• Administration: Maintain information systems relevant to the

Branch's policy tracking system and other important data

systems to support monitoring and reporting.

How to Apply

By submitting your application for a position at the City of Cape

Town, you are consenting to the use of your personal information

provided as part of your application and/or Recruitment process for

Recruitment and Selection purposes. In addition, you may be

required to undergo, including but not limited to, Criminal and

Security Checks, Personal Verification, and Lifestyle Audits,

throughout your recruitment process and/or subsequent

employment.

THE JOB AT A GLANCE

As the Policy Service Administrator, you will be responsible for providing general support to internal and external stakeholders and ensuring smooth transaction of the processing of all changes on policies. You will be responsible for checking, validating and capturing all amendment, cancellation requests and supplying all requested documentation to brokers and schemes.

WHAT WILL YOU DO?

Data Capturing

• Ensure that amendment requests are captured accurately and timeously on the system.

Data Validation

• Ensure that data is accurate and where necessary, request corrected data from stakeholder
• Process external Approval process to ensure correct capturing of changes requested
• Ensure that rejections are sent to stakeholder and follow ups are done for corrected information.

Reporting on Progress

• Accurate and regular recording of received applications on Sales Register
• Ensure accurate and regular reporting on application volumes and status upload
• Control and report on daily application quality and submissions
• Updates and maintains policy records on the administration system.

Policy Maintenance

• Processing of policy details into the correct schemes on the administration system
• Clearly communicates and confirms policy amendments timeously to the client
• Ensure communication framework is adhered to.

General Administration

• Saving supporting documents in the shared drive and ensuring proper indexing is done
• Maintains up-to-date records in a systematic and organised manner
• Documents all information according to standard operating procedures.

Personal Development

• Attend and complete training on all RMA products
• Attend and complete training on all relevant systems
• Complete and obtain RE and FAIS qualification
• Ensure all RMA mandatory training is attended.

WHAT WILL YOU GET IN RETURN?

We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.

Closing date: 28th October 2025

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12qualification/Matric Certificate
• NQF Level 5 Higher Certificate and Advanced National (Vocational) Certificate or equivalent or relevant experience
• Atleast 2 years' administration experience
• Proven administration record
• Computer Literacy
• At least 1 year experience in a data capturing or administration position
• Insurance or Financial Services experience (Advantageous).

The HSRC policy briefs are documents that synthesize research and extract important information for policy processes. Electronic versions are published on the HSRC website. The potential target audiences include government officials, funders, development agencies, academics, diplomats, students, media and many others. The publication is aimed at policy actors and not academics therefore the intention is to use plain, accessible English

The Research Impact Division, within the HSRC, seeks to appoint, on a freelancer basis – Policy Briefs Reviewers.

Key Requirements:

• Minimum qualification of a PhD in public policy or related discipline
• A Master's in either Law, public policy or science communication would b considered for applicants with related experience;
• Experience in facilitating a policy brief training workshop
• Have evaluated policy briefs before
• Have published a policy brief or related science-policy engagement publication
• Proficiency in English and one other South African language

Key Responsibilities:

• Review final drafts of Policy Briefs
• Hold feedback sessions with authors
• Advice on the dissemination strategy
• Facilitate policy brief writing workshops for researchers and policymakers

Facilitate science-policy engagements

PURPOSE OF THE JOB

Reporting to the CEO, the Policy Administration Manager (Funeral Policies Administration) will be responsible for the smooth and effective execution of the policy administration process by checking, validating, and capturing all policies received timeously and accurately and ensuring that all processes, procedures, and standards are met and maintained.

KEY DUTIES

• To utilise role skills and competencies to effectively deliver on the processing requirements within our binder agreements to meet SLA deliverables.

• To utilise your skill and knowledge of Binder arrangements to enhance our service offerings.

• Building and maintaining relationships with internal and external stakeholders (Brokers, Collections departments, Key Accounts Executives, etc.)

• Process monthly reconciliation premiums collection bordereaux

• Manage the compilation of monthly premium bordereaux and recon statements.

• Ensure monthly bordereaux and recons are submitted to Underwriters by due dates.

• Ensure accurate calculation of binder admin fees and commissions.

• Initiate new business onboarding and acceptance within SLA.

• Obtain insurers policy numbers and send welcome pack to customers within SLA.

• Ensuring that all terminations and lapses are processed within SLA.

• Provide PPR communication confirmation to Underwriters when required.

• Analyse Underwriters Compliance reports and provide findings and ensure corrective action is taken where required for 100% compliance.

• Attend all Underwriters/Insurers training sessions for certification and active process implementation.

• Assist in providing auditors with information required.

• Make suggestions for process and system enhancements to ensure efficient and accurate processing.

• Actively participate in strategic projects for service efficiency and Binder expansion.

• Provide support to the Team through assisting and collaboration.

• Take initiative to cross train and expand knowledge and become a fully proficient Binder Administrator, performing all Binder functions.

• Process Funeral claims within turnaround times.

• Obtain FICA documents and ensure all clients are assessed and approved by the Underwriter.

• Ensure all PPR requirements are met through the various functions.

• Contribution to the team, positive, sharing knowledge and adding value.

• Active participation and contribution to the meetings, sharing your knowledge with others.

• Taking ownership for personal career development and other learning needs.

• Build relationship with colleagues', Management and our Underwriting Partners.

• Ensure that all new business applications are processed accurately and timeously on the system.

• To process policyholder's policy details correctly on the applicable system to ensure that all details are timely and accurately reflected.

• Issuing of policy details per the chosen form of communication by client

• Update and maintain policy records on administration system.

• Sending out annual review letters

• Ensuring that all new applications reviewed and approved that are received.

• Ensure that quality checks are put in place to validate the data on the applications.

• Review commission payments and ensure accuracy and that they are paid timeously.

• Self -Management and living the 'Sena Values'

• Responsible for department's compliance, including compliance with companies

Intermediary and Binder agreements.

• Writing systems business requirements specifications and systems testing.

EXPIRIENCE REQUIREMENTS

• BCom degree or equivalent qualification

• Minimum of 5 Years' experience in a similar role in the Financial Services sector – Experience in managing Funeral Claims is an absolute advantage.

• Minimum of 5 years in Client Relationship Management

• Regulatory Exam: Representatives (RE-5)

• Proficient in Adobe, Word, Excel, Outlook, and PowerPoint.

• Strong communication skills and Customer-centric

Job Description
Job Overview:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

Job Responsibilities

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA's and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM'S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers' policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA's.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA's.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties

Job Requirements

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Vehicle insurance claims experience
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills

Experience Required

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer

Skills Required

• Good communication skills, both verbal and written
• Good time management and organization skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge

Preferred Requirements/Skills

• Experience/exposure to UK customers'/clientele.
• RE qualification
• FAIS credits

Core Behaviour
Huntswood's employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.
Apply

*Job Classification *
Job Requisition:

Closing Date: 19 September 2025

Location: Umhlanga Rocks, Durban

Cluster: Personal and Private Banking | Nedbank Insurance | Operations

Fixed-term contract for 6 months

FAIS Affected
FAIS Affected - Yes

Job Family
Administration, Operations and Facilities

Career Stream
Administration, Transactional Processing and Production

Leadership Pipeline
Manage Self: Technical

Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

*Job Responsibilities *

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

*Job Responsibilities Continue
People Specification
Essential Qualification *
Matric / Grade 12 / National Senior Certificate

RE5 Certification

FAIS Qualification with minimum 120 credits (Min NQF 5)

Certificate in Short Term Insurance

Essential Certifications
Preferred Certifications
Higher Certificate in Short-Term Insurance (NQF 6)

Minimum Experience Level
1 - 2 years experience as an client service administrator within the Insurance environment. Goodunderstanding of the Short Term Insurance products.

*Technical / Professional Knowledge *

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

Please contact the Nedbank Recruiting Team

THE JOB AT A GLANCE

As the Policy Service Administrator, you will be responsible for providing general support to internal and external stakeholders and ensuring smooth transaction of the processing of all changes on policies. You will be responsible for checking, validating and capturing all amendment, cancellation requests and supplying all requested documentation to brokers and schemes.

WHAT WILL YOU DO?

Data Capturing

• Ensure that amendment requests are captured accurately and timeously on the system.

Data Validation

• Ensure that data is accurate and where necessary, request corrected data from stakeholder


• Process external Approval process to ensure correct capturing of changes requested


• Ensure that rejections are sent to stakeholder and follow ups are done for corrected information.

Reporting on Progress

• Accurate and regular recording of received applications on Sales Register


• Ensure accurate and regular reporting on application volumes and status upload


• Control and report on daily application quality and submissions


• Updates and maintains policy records on the administration system.

Policy Maintenance

• Processing of policy details into the correct schemes on the administration system


• Clearly communicates and confirms policy amendments timeously to the client


• Ensure communication framework is adhered to.

General Administration

• Saving supporting documents in the shared drive and ensuring proper indexing is done


• Maintains up-to-date records in a systematic and organised manner


• Documents all information according to standard operating procedures.

Personal Development

• Attend and complete training on all RMA products


• Attend and complete training on all relevant systems


• Complete and obtain RE and FAIS qualification


• Ensure all RMA mandatory training is attended.

WHAT WILL YOU GET IN RETURN?

We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.

Closing date: 28th October 2025

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12qualification/Matric Certificate


• NQF Level 5 Higher Certificate and Advanced National (Vocational) Certificate or equivalent or relevant experience


• Atleast 2 years’ administration experience


• Proven administration record


• Computer Literacy


• At least 1 year experience in a data capturing or administration position


• Insurance or Financial Services experience (Advantageous).