239 Policy jobs in South Africa

Last updated: January 21, 2021
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Content 360, accessible from means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:
By email:
By visiting this page on our website:

PURPOSE OF THE POSITION

The Policy Administrator’s main objectives include the effective and efficient execution of the policy administration process. The role involves ensuring.

COMPETENCIES/SKILLS REQUIRED

• Minimum of 5 years within a financial services industry.
• Experience in policy administration would be beneficial.
• Financial background would be beneficial.
• Proven track record in a highly administrative role.
• Excellent Excel skills.

• Excellent written and verbal communication skills.
• Strong analytical skills.
• Very strong attention to detail.
• Proficiency in Microsoft Office, especially Excel.
• Matric qualification is mandatory.
• Tertiary qualification such as a bachelor’s degree or National Diploma in business administration is highly beneficial.
• Ideally RE (5).

• Accountability
• Effective communication
• Relationship building
• Cross-functional awareness
• Organisational awareness
• Problem solving and results orientation
• Planning, organising, and co-ordinating
• Political astuteness
• Teamwork and collaboration
• Stress management
• Service delivery innovation
• Stakeholder relations
• Understanding of legislation and policy implementation
• Analytical thinking
• Process orientation

• Profida
• SharePoint
• Octitan
• Microsoft Outlook
• Cybersecurity awareness
• Knowledge of Short Term Insurance Act
• Understanding of POPIA
• Familiarity with TCF principles
• Experience in Class of Business: Short Term Insurance, Health Benefits, Commercial Lines

• Analytical and detail-oriented
• Completion-focused
• Quick learner
• Honest and with integrity
• Team player
• Self-starter

Please note that if you do not receive feedback within two weeks of your application, consider it unsuccessful.

READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF THE SERVICES. YOUR CONTINUED USE OF THIS WEBSITE INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO ALL GUESTS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.

1 Privacy Policy

1.1 This Privacy Policy relates to your use of the website located at (“Website”).

1.2 For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.

1.3 In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

1.4 This Privacy Policy is to be read in conjunction with any data processing agreement entered into between you and us. In the event of any conflict between this Privacy Policy and a binding data processing agreement, the data processing agreement shall be preferred.

1.5 When making use of the Website, users may be asked to provide at least the following information (Personal Information):

1.5.1 First name (of you);

1.5.2 Surname (of you);

1.5.3 Email address;

1.5.4 Physical address;

1.5.5 Postal address;

1.5.6 Phone number;

1.5.7 Company/ Organisation name and registration number;

1.5.8 Position / Title;

1.6. We will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, MMS and other mobile services), but, to the extent necessary, your agreement to these this Privacy Policy constitutes your consent as contemplated in section 69 of the Act.

1.7 To the extent required, where your consent is required to process the Personal Information of a child, you warrant that you are a competent person to do so on behalf of such child in terms of the Act.

1.8 We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.

1.9 By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

1.9.1 The provision of goods and performance of services;

1.9.2 Informing you of changes made to the Website;

1.9.3 Responding to any queries or requests you may have;

1.9.4 Developing a more direct and substantial relationship with users for the purposes described in this clause;

1.9.5 Developing an online user profile;

1.9.6 Understanding general user trends and patterns so that we can develop and support existing and ongoing marketing strategies;

1.9.7 For security, administrative and legal purposes; and

1.9.8 The creation and development of market data profiles which may provide insight into market norms, practices and trends to help us improve our offering to you. Such information will be compiled and retained in aggregated form, but shall not be used in any way which may comprise the identity of a user.

1.10 Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

1.11 While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

1.12 We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of Personal Information, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction.

1.13 Your information will not be stored for longer than is necessary for the purposes described in these Terms or as required by applicable legislation.

1.14 Subject to any data processing agreements and clause 1.17, the Personal Information we collect from users shall only be accessed by our employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

1.15 We shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to us for publishing on the Site. You shall be solely responsible for the contents of all material published by yourself.

1.16 We constantly review our systems and data to ensure the best possible service to our users. We do not accept any users, under 18 years of age or who otherwise does not have the relevant capacity to be bound by this Privacy Policy, unless consent is validly obtained from their lawful guardians.

1.17 Subject to any data processing agreements, in certain instances we may share your Personal Information with the following categories of third parties: selected couriers, website analytics providers, website hosting and solution providers and creators, bulk mail service providers, email signature and survey providers, and any statutory bodies as required by law. Any emails sent by us will only be in connection with the provision of our services. We will not sell or rent your Personal Information to any third party.

4 Links from the Website

4.1 The Website and the services available through the Website may contain links to other third party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms (“Third Party Websites”). If you select a link to any Third Party Website, you may be subject to such Third Party Website’s terms and conditions and/or other policies, which are not under our control nor are our responsibility.

4.2 Hyperlinks to Third Party Websites are provided “as is”, and we do not necessarily agree with, edit or sponsor the content on Third Party Websites.

4.3 We do not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either.

4.4 Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

5 Application Of The Electronic Communications And Transactions Act 25 Of 2002 (“ECT Act”)

5.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when we responds to the Data Messages.

5.2 Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.

5.3 Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between users and us.

5.4 Information to be provided in terms of section 43(1) of the ECT Act:

5.4.1 Users warrant that Data Messages sent to us from any electronic device, used by such user, from time to time or owned by such user, were sent and or authorised by such user, personally.

5.4.2 This Website is operated by Linklawyer (Pty) Ltd, a juristic person operating the business in accordance with the laws of the Republic of South Africa.

5.5 Address for service of legal documents: 2 Guillaume Avenue, Bordeaux, Randburg

5.6 Contact Number: +27 (0) .

5.7 Website – located at

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We have an exciting opportunity available for an Engineering Insurance Policy Administrator at Mirabilis based in Illovo, Sandton.

The main purpose of the job is Policy Administration with reference to new business, endorsements, finance queries, and dealing with Brokers and other departments.

KEY RESPONSIBILITIES INCLUDE:

• Policy Administration / Authorization of Team Work
• Conversions of quotes into Policies
• Provide terms on existing policies
• Understand Insurance Principles and Business Retention on existing policies
• Dealing with other areas within Mirabilis/ liaising with brokers.
• Manage / monitor incoming / outgoing mail
• Must be able to adhere to deadlines and operating standards and requirements
• Assist administration team
• Ad hoc functions

• Must have a minimum of 10 years insurance experience within an underwriting capacity
• Preferably 5 years short-term engineering insurance experience
• First Level Regulatory Examination
• Relevant Degree / Diploma
• Computer Literacy: Microsoft Office - proficiency in Word, Excel, PowerPoint, and Microsoft Outlook

• Team player
• Well-spoken and confident
• Immaculate interpersonal skills
• Ability to perform tasks under pressure

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.

Reporting to the CEO, the Policy Administration Manager (Funeral Policies Administration) will be responsible for the smooth and effective execution of the policy administration process by checking, validating, and capturing all policies received timeously and accurately and ensuring that all processes, procedures, and standards are met and maintained.

KEY DUTIES

• To utilise role skills and competencies to effectively deliver on the processing requirements within our binder agreements to meet SLA deliverables.
• To utilise your skill and knowledge of Binder arrangements to enhance our service offerings.
• Building and maintaining relationships with internal and external stakeholders (Brokers, Collections departments, Key Accounts Executives, etc.)
• Process monthly reconciliation premiums collection bordereaux
• Manage the compilation of monthly premium bordereaux and recon statements.
• Ensure monthly bordereaux and recons are submitted to Underwriters by due dates.
• Ensure accurate calculation of binder admin fees and commissions.
• Initiate new business onboarding and acceptance within SLA.
• Obtain insurers policy numbers and send welcome pack to customers within SLA.
• Ensuring that all terminations and lapses are processed within SLA.
• Provide PPR communication confirmation to Underwriters when required.
• Analyse Underwriters Compliance reports and provide findings and ensure corrective action is taken where required for 100% compliance.
• Attend all Underwriters/Insurers training sessions for certification and active process implementation.
• Assist in providing auditors with information required.
• Make suggestions for process and system enhancements to ensure efficient and accurate processing.
• Actively participate in strategic projects for service efficiency and Binder expansion.
• Provide support to the Team through assisting and collaboration.
• Take initiative to cross train and expand knowledge and become a fully proficient Binder Administrator, performing all Binder functions.
• Process Funeral claims within turnaround times.
• Obtain FICA documents and ensure all clients are assessed and approved by the Underwriter.
• Ensure all PPR requirements are met through the various functions.
• Contribution to the team, positive, sharing knowledge and adding value.
• Active participation and contribution to the meetings, sharing your knowledge with others.
• Taking ownership for personal career development and other learning needs.
• Build relationship with colleagues’, Management and our Underwriting Partners.
• Ensure that all new business applications are processed accurately and timeously on the system.
• To process policyholder’s policy details correctly on the applicable system to ensure that all details are timely and accurately reflected.
• Issuing of policy details per the chosen form of communication by client
• Update and maintain policy records on administration system.
• Sending out annual review letters
• Ensuring that all new applications reviewed and approved that are received.
• Ensure that quality checks are put in place to validate the data on the applications.
• Review commission payments and ensure accuracy and that they are paid timeously.
• Self-Management and living the ‘Sena Values’
• Responsible for department’s compliance, including compliance with companies Intermediary and Binder agreements.
• Writing systems business requirements specifications and systems testing.

EXPERIENCE REQUIREMENTS

• Minimum of 5 Years’ experience in a similar role in the Financial Services sector – Experience in managing Funeral Claims is an absolute advantage.
• Minimum of 5 years in Client Relationship Management
• Proficient in Adobe, Word, Excel, Outlook, and PowerPoint.
• Strong communication skills and Customer-centric

Mid-Senior level

Full-time

Project Management and Information Technology

Our client in the Not For Profit and Charities sector is dedicated to enhancing the energy performance and quality of appliances and equipment worldwide, with the aim of combatting climate change, improving access to clean energy, and enhancing livelihoods. They are at the forefront of collaborative efforts to address climate change and facilitate global access to clean energy, particularly through the promotion of appliance efficiency.

The mission of our client revolves around improving the energy and environmental performance of everyday appliances and equipment, thereby accelerating the transition to a more sustainable world. They work closely with governments, experts, industries, consumers, donor organizations, and various stakeholders to drive policies and markets towards the adoption of high-quality, resource-efficient appliances.

With operations spanning more than 100 countries since their establishment in 1999, our client has offices in Washington, DC; Nairobi, Kenya; Jakarta, Indonesia; and New Delhi, India, along with teams in Europe and China. They are guided by their mission and uphold a culture characterized by diversity, transparency, collaboration, and impactful work.

Our client's Climate program supports ambitious initiatives aimed at mitigating climate change by enhancing appliance and equipment energy efficiency. They collaborate with policymakers and stakeholders worldwide to implement energy-efficient product markets, advance technologies, and develop policies promoting sustainability.

In Africa, our client engages regionally and nationally to promote policy actions and garner support for global initiatives such as the Clean Lighting Coalition. Similarly, their Clean Energy Access program supports endeavors to expand global access to clean energy through appliance and equipment energy efficiency, focusing on regions like South Asia, East and West Africa, and China.

• Develop strategic partnerships with stakeholders in Africa
• Represent the organization in external forums and events
• Design and implement energy efficiency programs aligned with organizational goals
• Support fundraising activities and proposal development
• Manage a team and oversee program implementation
• Establish monitoring and evaluation frameworks
• Contribute to thought leadership through policy analysis and capacity-building programs

The organization offers a competitive salary, commensurate with experience. The preferred location for this role is Nairobi, Kenya, with frequent travel across Africa and occasional travel to other global destinations.

• 7+ years of experience in energy or environmental policy
• Bachelor's degree in a relevant field, Master's degree preferred
• Strong analytical and project management skills
• Experience managing relationships with clients and funders
• Proficiency in English; fluency in French preferred
• Commitment to diversity and inclusion
• Experience in energy efficiency or clean energy access sector preferred

Overview

The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; work to agreed SLAs and following the Policy Validation Guide and CFS Procedure documents. Investigate the validity of FCIM’S customers claims history by carrying out post-sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy.
• Investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off.
• Contact policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• Update and revise customers’ policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy.
• Manage delegated mailboxes ensuring all correspondence is actioned within agreed SLAs.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLAs.
• Maintain positive relationships with all business employees and departments, comply with the Group Code of Conduct and Fitness and Propriety policies at all times.
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/regulations at all times.
• Any other reasonable duties.

• Minimum of a Matric/NQF 4 qualification.
• Solid insurance experience.
• Vehicle insurance claims experience.
• Strong Microsoft Office experience with Word, Excel and PowerPoint.
• High level Customer Service Skills.

• Previous experience in a complaint handling role, ideally with experience in early resolutions.
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous.
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls.
• Providing the best resolution for the customer.

• Good communication skills, both verbal and written.
• Good time management and organization skills.
• Problem solving skills with the ability to adopt a logical approach to resolving problems.
• Good data and statistical analysis skills.
• Good technical skills.
• IT and software skills, including good Microsoft Excel and Word knowledge.

• Experience/exposure to UK customers/ clientele.
• RE qualification.
• FAIS credits.

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine.
• Dynamic, passionate and determined.
• Friendly, compassionate and cooperative.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.

Job Description
Job Overview:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

Job Responsibilities

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA's and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM'S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers' policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA's.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA's.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties

Job Requirements

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Vehicle insurance claims experience
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills

Experience Required

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer

Skills Required

• Good communication skills, both verbal and written
• Good time management and organization skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge

Preferred Requirements/Skills

• Experience/exposure to UK customers'/clientele.
• RE qualification
• FAIS credits

Core Behaviour
Huntswood's employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.
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