18 Private Sector Organizations jobs in South Africa
Assistant Director: Organizational Development
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Assistant Director: Organizational Development
REF NOHR4/25/09/01HO
Re-advert, applicants who previously applied must re-apply.
SALARY: R per annum
CENTRE: Head Office, Pretoria
REQUIREMENTS: An Undergraduate qualification at (NQF 6) as recognized by SAQA in
Management Services/ Industrial Engineering/ Operations/ Production Management/ Industrial Psychology/Human Resource Management. Four (4) years functional experience in Organisational Development/ Effectiveness/ Work Study services environment. Knowledge: Basic understanding of policies, regulations, prescripts and legislation, Understanding of efficiency promotion including the development of organisational structure, Job profile design and Job evaluation, Organisational behaviour, Business Process Management, Organisational Design, DPSA Resolutions and Guidelines, Labour Relations Act, Basic knowledge of Public Financial Management Act. Skills: Organizational and planning, Facilitation, Project Management, Computer, Good communication (verbal and written), Listening, Interviewing, Research, Analytical, Good interpersonal relation, Report writing, Innovative.
DUTIES: Manage and facilitate organizational development investigations. Manage and
facilitate the development and review of job profile in the Department. Facilitate and conduct Job Evaluation processes within the Department. Coordinate and Facilitate the development of Business Process Improvement. Conduct change management processes intervention and organizational client survey in the Department.
ENQUIRIES: Mr S Nkhabelane Tel No:
APPLICATIONS: Chief Director: Human Resources Management: Private Bag X117, Pretoria,
0001 or hand deliver at 215 Francis Baard Street. Email: Jobs-
FORATTENTION: Sub-directorate: Human Resources Operations, Head Office
CLOSINGDATE: 12 September 2025 at 16:00 (walk-in) and 00:00 (online)
NOTE: All attachments for online application must include an application form Z83 and
CV only, in PDF and as one (1) document or attachment, indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post. JPEG (picture/snapshot) application will not be accepted. Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at Received applications using the incorrect application for employment (old Z83) will not be considered. Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant as instructed below. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part "F" must be answered and declaration signed. Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). The Department does not accept applications via fax. Applicants who do not comply with the abovementioned instructions/ requirements, as well as applications received late will not be considered. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate's suitability based on the post's technical and generic requirements. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. The Department reserves the right not to make any appointment(s) to the below advertised post(s). The successful candidate will be required to enter into an employment contract and a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department's intention to promote equity (race, gender and disability) through the filling of this post(s)
Senior Manager, Organizational Development And Sports
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Position Title: Senior Manager, Organizational Development and Sports – Africa
Location: Africa Region
Department: SO Africa Region
Reports to: Director, Program Development and Sports SO Africa Region
Organization Summary:
Founded in 1968, Special Olympics is a global movement to end discrimination against people with intellectual disabilities. We foster acceptance of all people through the power of sport and programming in education, health, and leadership. With nearly four million athletes and Unified Sports partners and one million coaches and volunteers in more than 170 countries, Special Olympics delivers more than 30 Olympic-type sports and nearly 50,000 games and competitions every year. Learn more at
JOB DESCRIPTION
Worksite: Home-based office with approximately 60 to 70% travel to Special Olympics Programs and events in the Africa Region.
Position Summary :
The Senior Manager, Organizational Development and Sports, Africa Region will have the responsibility to assess, advise, consult and assist in all aspects of organizational program development. He/she will identify needs and opportunities for Special Olympics initiatives and services and advise leadership on potential improvements, disseminate and collect best practices and develop and create new activities to support growth, as part of each Program's strategic planning process. These activities may include but are not limited to recruitment/retention of coaches, athletes and volunteers, event management, all areas of fundraising and financial planning. He/she will provide leadership, training, service and support to insure a strong understanding and commitment by Programs to the Special Olympics General Rules, Strategic Plan and Priorities of the Special Olympics Movement. He/she will be the first line of authority and communication from the Director, Program Development and Sports SO Africa Region to assigned Programs to proactively solve the wide range of challenges that affect Programs and the Movement on a day to day basis. It is expected that the Senior Manager, Organizational Development and Sports will develop several areas of expertise that can be deployed anywhere in the Movement.
Primary Responsibilities:
Develop outstanding relationships with the Program CEOs and Board Chairs in the Region to ensure optimal engagement and a sense of partnership. Communicate with these individuals on a regular basis to insure that programs have a current understanding of Program issues, Program achievements and an understanding of regional trends.
Seek additional counsel from both the President and Managing Director and SOI, the Director, Program Development and Sports SO Africa Region and Africa Region staff whenever necessary to proactively support the Program and help foster interaction across constituencies.
Customize SOI curriculum, materials and templates to assist Programs with annual planning and evaluation.
Support implementation and on-going utilization of the PQS (Program Quality Standards) to develop performance and accountability goals for initiatives, services, events and recruitment.
Will help in the process of transitioning the PQS system to the new Program standards and provide training to Program leadership in understanding the purpose and use of Program standards.
Support planning and facilitation of orientation and training of new CEOs and Board Chairs. Collaboratively develop a succession plan for staff and board.
Develop and provide expertise in specific SOI areas including, but not limited to inclusion, governance, board development, outreach strategies, government relations and fundraising.
Work with SOI Chief Legal Officer and Managing Director on resolving all compliance issues related to accreditation and the General Rules.
Serve as a key resource for Programs to identify and apply for grants, collaborative fundraising opportunities and government funding.
Monitor the progress and provide detailed reports on the Program Action Plans and Regional strategic plan and provide guidance to Program leaders in their planning process to conform with the Regional and Global strategic plan.
Provide guidance and lead World Games application process, registration and will supervise Regional program leaders to during the Games.
Will supervise and provide guidance to 2 Regional athlete leaders in areas of sports.
Required Qualifications :
Academic qualification that will meet the position and five to seven years of related experience with a non-profit organization or association with strong grass roots and/or constituent based relationship or focus on organizational development, public or social policy.
Preferred extensive experience managing and leading teams.
Preferred experience in one of the following: service on a non-profit board; board /staff management and leadership development; board/staff evaluation; creating, facilitating and managing strategic planning; or experience in developing and writing cases for support.
Preferred: through knowledge and leadership experience with the Special Olympics Movement.
Desired Qualifications :
Ability to be creative in designing programs and exacting in their execution.
Excellent leadership, negotiating and consensus building skills.
Proven ability to build and maintain trust with a wide array of clients and staff
Appreciation and respect for diversity.
Demonstrated ability to prioritize and meet multiple, competing responsibilities and to lead others
Ability to work in a fast paced and changing environment
Superior written, computer and oral communication skills
Demonstrated ability to mobilize a team around shared goals. Ability to work in and lead teams that include SOA staff, volunteers, athletes and Program leadership.
Principal Organizational Development Specilaist-Change Management and leadership
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ELIGIBILITY
Suitably Qualified
Candidates
CLOSING DATE
REFERENCE NUMBER
FPR 36/25 Ext
SALARY
TCOE: R R
DEPARTMENT
Organisational Effectiveness
&Innovation
DIRECTORATE
FUTURE PLANNING AND
RESILIENCE
Principal Organizational Development
Specilaist-Change Management and leadership
Requirements
- A three-year tertiary qualification, with a focus in social
sciences or behavioural sciences. Preference would be a
postgraduate qualification in Organisational Psychology or
equivalent
- Certification in change management methodology would be an
advantage
- Eight (8) years or more working experience coupled with
experience in organizational behaviour/change
management/organisational development
- A valid driver's license is preferred.
Key Performance Areas
- Facilitate the development and implementation of
change management and change leadership strategies
across all the directorates / departments of the City of
Cape Town
- Engage and build relationships with various stakeholders
proactively through communication and collaboration to
enable effectiveness of organisational change
- Plan and execute specific key strategic initiatives
(organisational; technical; cultural) by applying change
management principles for large scale transversal and key City
projects
- Provide input to and implement change readiness assessments,
develop communication, sponsorship, stakeholder engagement
and training plans while also identifying areas of resistance
- Develop specific interventions to address resistance at individual
and team levels and facilitate change sessions/ conversations with
senior management and teams
- Build change management capability by collaborating with
the Organisational Development team to institutionalise
change leadership in the city as key leadership / management
competency
- Utilise a variety of organisational development, people
management and change management methodologies and
best practice approaches to deliver on key functions.
Business Operations Manager
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RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Business Operations Manager to help spearhead the overall look and feel of our features and services.
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.
What you would be doing:
- Create & optimize the processes within the Operations Department
- Create & monitor performance metrics
- Improve the onboarding of the stakeholders to the platform
- Ensure that all of the stakeholders use the platform efficiently
- Constantly monitor efficiency within the department and develop ways to make them more effective
- Close cooperation with the CS department on the day-to-day escalations
- Oversee planning, operational systems and controls, and the organization of fiscal documentation
- Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
- Work with tax calculators, country guides, and country compliance
- Offer operational data and insights for establishing and evaluating improvement strategies and tactics
- Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
- Track day-to-day escalations that arise in the operations department
- Establish a safe, healthy, and inclusive work environment
- The principal point of contact for external stakeholders
- Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions
- Analyze data and assist in predicting the company's requirements, preparing a yearly budget, and planning future spending
What you'll need:
- 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space
- 2-5 years experience in HR or employment law
- Ability to build 0-1 process and programs
- 1-3 years of project management experience
- Multilingual is a plus
Business Operations Manager
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We're looking for a
Business Operations Manager
to help streamline day-to-day operations, improve internal systems, and support key client projects. This role combines organization, communication, and problem-solving to keep both internal and client-facing initiatives running smoothly.
Apply here:
Key Responsibilities:
- Conduct research and compile insights into clear, actionable summaries for business and client use.
- Transform notes, outlines, and meeting discussions into professional slide decks and documentation.
- Maintain and update performance dashboards and operational trackers using tools like Google Sheets, Notion, or Pipedrive.
- Develop and manage standard operating procedures (SOPs) to support consistent, efficient workflows.
- Coordinate scheduling, prepare meeting materials, and follow up on action items to ensure priorities stay on track.
- Support financial administration, including basic invoicing and record updates.
Ideal Candidate:
- Strong organizational and analytical skills with excellent attention to detail.
- Experience managing multiple projects and deadlines in a fast-paced environment.
- Proficient with productivity and project management tools (e.g., Google Workspace, Notion, Pipedrive, or similar).
- Exceptional communication and documentation skills.
- Self-starter who thrives in a remote or cross-functional team setting.
Business Operations Coordinator
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StartFragment About the role
- As a Business Operations Coordinator, you will support and streamline key administrative and operational processes across the Cambridge Online Education department. Working collaboratively with colleagues in Operations, Marketing, Commercial, and Propositions, you will help improve efficiency and support revenue-generating activities.
Your responsibilities will include:
- Managing invoicing workflows and maintaining accurate financial records.
- Supporting marketing and commercial initiatives, such as discount codes and partner onboarding.
- Assisting with learner enrolments and onboarding experiences.
- Acting as a point of contact for finance-related queries and providing guidance on systems and tools.
- Identifying and implementing process improvements to enhance cross-team collaboration and service delivery.
- This role will provide operational continuity and support across global time zones, contributing directly to departmental growth and success.
About you
- You are proactive, organised, and comfortable working with financial and administrative systems. You have excellent attention to detail, strong communication skills, and thrive in a collaborative, rapidly evolving environment.
You will also have:
- Experience in business operations, finance, or administrative support.
- Strong digital literacy and proficiency with Microsoft Excel and related tools.
- Familiarity with SAP or similar financial systems (desirable).
- A problem-solving mindset with the ability to identify and deliver improvements.
- If you are motivated by making processes work better and enjoy working with a supportive, global team, we would like to hear from you.
- If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 24 days of annual leave (excluding public holidays)
- Medical aid contribution
- Group pension scheme contribution
- Discretionary annual bonuses
- Death and disability insurance
- We are a hybrid working organisation, and we offer a range of flexible working options from day one.
EndFragment
- Sales / Retail / Business Development jobs
Senior Business Operations Associate
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As our third-party due diligence business continues to grow rapidly, Control Risks is looking for a proactive and highly organized professional to play a key role in ensuring smooth project delivery and operational excellence. This position offers the opportunity to work closely with clients, internal teams, and external partners, helping to streamline processes, improve efficiency, and support our growth journey.
Key Responsibilities
Client Project Coordination
- Serve as the first point of contact for client task management, processing and recording client orders in our internal system.
- Escalate unclear or complex requests to the appropriate stakeholders.
- Support the team with day-to-day operational tasks and help resolve issues as they arise.
- Maintain and regularly update client-specific and general project trackers.
Financial & Administrative Support
- Assist with accurate preparation of client invoices and review incoming invoices.
- Generate internal and external reports on database usage.
- Manage the subcontractor purchasing process, including verifying data accuracy for purchase orders and supplier invoices.
- Contribute to the continuous improvement of purchasing and expense processes.
Stakeholder & Team Support
- Take operational ownership of key aspects of client delivery, including implementing contingency plans when needed.
- Draft and manage clear written communications with external stakeholders.
- Escalate technical issues and proposed solutions through appropriate channels in a timely manner.
Operational Excellence
- Maintain accurate and up-to-date client records and service tracking.
- Provide usage and performance reports and key project details to clients as required.
Requirements
Essential
- Excellent face-to-face communication skills
- Strong track-record of problem solving, including in a multi-stakeholder environment.
- Experience in Microsoft Office - especially Excel
- Experience in SharePoint and Microsoft Teams
- Attention to detail
- Excellent time management and prioritisation
- Confident to raise concerns and discuss solutions
Preferred
- Customer service and/or customer complaints experience
- Experience communicating remotely across jurisdictions via video call.
- Education or work experience in compliance or business intelligence sector
- Prior experience of using internal enterprise systems
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
- The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks
Control Risks SA is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the company. Control Risks SA retains the right not to make an appointment and to verify all information provided by candidates.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
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Institutional Business Operations Manager
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Closing Date
2025/10/31
Reference Number
COR
Job Title
Institutional Business Operations Manager
Job Type Classification
Permanent
Location - Country
South Africa
Location - Province
Western Cape
Location - Town / City
Cape Town
Job Description
To lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution. This role ensures that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company's standards. The role will also ensure that systems, workflows, and operational processes are continuously reviewed and improved, leveraging off innovation where appropriate across all client delivery and new business activities.
In addition to leadership responsibilities, the incumbent will be expected when necessary to actively contribute to hands-on task delivery as a flexible team member, particularly during periods of high demand or capacity constraints, to ensure deadlines are met and service excellence is maintained.
Duties and Responsibilities
Team Leadership & People Management:
Manage a team including Client Associates, Communications Specialist, Presentation Co-ordinators, Event Co-ordinator, Data Analyst.
Set clear objectives, provide coaching and feedback, conduct performance reviews, and drive a culture of high standards and collaboration.
Monitor team workload and reassign resources as needed to meet business priorities.
Collaborate proactively with other senior team members to ensure a seamless workflow within the wider team and foster effective collaboration with other departments where needed to ensure alignment and efficient cross-functional delivery. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow- up to ensure resolution.
Client Associate Oversight:
Oversee day-to-day execution of all client deliverables including reports, meeting packs, onboarding documentation and FICA/AML requirements, DDQ's, tenders, ad hoc requests and completion of databases.
Ensure accuracy, consistency, and timely delivery across all outputs.
Develop service-level expectations and task tracking for better visibility and accountability.
Communications & Content Delivery:
Work closely with the Communications Specialist to maintain and improve client content quality.
Ensure consistent brand tone and language across platforms.
Deliver accurate, timely communication to internal and external stakeholders. This includes ensuring a communications pipeline is maintained and monitored, with clear timelines for all re-occurring and ad hoc communications.
Presentation & Visual Material Coordination:
Supervise Presentation Co-ordinators to maintain visual standards across all decks and presentation material.
Support preparation of pitch decks, reviews, and bespoke client content.
Obtain regular feedback from stakeholders with a view to continuously improving the quality of presentations and refinements of process where needed.
Event Management Oversight:
Support and guide the Event Co-ordinator in planning, project managing and executing all client events.
Ensure events align with client strategy and brand positioning.
Review post-event insights and feedback to improve future planning.
Data, Reporting & Management Information:
Oversee the Data Analyst to produce and maintain management dashboards and client analytics.
Develop regular reporting that informs client trends, team performance, and project progress.
Use data insights to inform improvements in service delivery, efficiency, and risk management.
Ensure that team members, where applicable, are inputting data timeously to enable accurate, timely and integrated management information
Project & Process Management:
Own the pipeline of strategic and operational projects within the CIB team.
Drive execution of key initiatives such as onboarding redesign, report automation, FFS, system.
Track progress, manage stakeholders, and mitigate risks to delivery timelines. Ensure all cross-functional teams are engaged early in projects, identify impacts on their areas, and provide the necessary inputs and deliverables to enable successful implementation.
AI integration and adoption.
Additional Responsibilities:
Act as the escalation point for service delivery issues across the client team.
Identify and implement opportunities to improve workflows and leverage technology.
Collaborate cross-functionally with Investments, Compliance, IT, Finance, Implementation, Operations and Marketing. Ensure appropriate cross-functional SLAs are in place, monitored and complied with.
Promote a culture of learning and knowledge sharing within the team and cross-functionally
Assist with task delivery, particularly within the CA Team, when necessary
Ideal Experience
10+ years' experience in a client service or operations leadership role within investment management or financial services.
Proven experience managing teams across multiple workstreams.
Strong familiarity with client-facing deliverables, reporting tools, CRM systems and events.
Ideal Qualifications
- A Bachelor's degree in Business and/or Finance
Most Important Attribute
Good people manager.
Strong project and workflow management capability.
Excellent communication, delegation, and interpersonal skills with the ability to engage stakeholders at all levels, from junior team members to senior leadership.
Systems Knowledge
MS Office – Outlook, Excel, and Word
Knowledge of the Salesforce system would be an
Business Operations Sr. Analyst
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Our Company:
At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you
, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how 's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics, visit
Your Role at
:
We are seeking a highly analytical, proactive, and detail-oriented
Business Operations Senior Analyst
to support the optimization and efficiency of our Finance organization. This role is critical to ensuring the smooth cross-functional operations across all Finance functions and throughout the global organization. The successful candidate will work closely with leadership to streamline processes, drive operational improvements, provide effective enablement on processes, report metrics and KPIs and ensure alignment and integration across finance and adjacent business units.
What You'll Do:
- Process Optimization & Standardization: Analyze existing workflows across Finance functions (e.g., FP&A, Accounting, Tax, Treasury, Audit, etc.), identify inefficiencies, and lead initiatives to streamline and standardize processes.
- Cross-Functional Coordination: Act as the central point of contact between Finance sub-functions and other business units (e.g., HR, IT, Procurement) to ensure seamless collaboration and information flow.
- Operational Metrics & Reporting: Develop, maintain, and report key performance indicators (KPIs) and dashboards to track performance and progress of ongoing initiatives and processes.
- Project Management: Lead and support cross-functional projects from planning through execution. Ensure milestones, deliverables, and timelines are met.
- Change Management: Support the Finance team through operational changes, including system implementations, reorganizations, or policy updates by developing communication plans, training materials, and feedback loops.
- Continuous Improvement: Identify opportunities for automation, enhanced controls, and improved resource utilization. Work with Finance leadership to drive a culture of continuous improvement
- Documentation & Governance: Maintain clear documentation of key processes, workflows, and controls to support compliance, scalability, and knowledge transfer.
What You Have:
- Bachelors Degree
- 4-10 years of professional experience
- Experience in Accounting, Financial Operations, Financial Systems, preferred
- Project or Program Management experience
- Strategic thinker with a hands-on approach
- Comfortable working in a fast-paced, ambiguous environment
- Strong interpersonal and influencing skills
- Passion for operational excellence and data driven decision-making
Benefits:
- Hybrid, Casual work environment
Unlimited PTO policy
Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
Learning the advanced partnership automation products
Medical Aid and Provident Fund
Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund
Restricted Stock Units
3-year vesting schedule pending Board approval
Internet Allowance
- Fitness club fee reimbursements
- Technology Stipened
- Primary Caregiver Leave
- Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
is proud to be an equal opportunity workplace.
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
_Hybrid
Financial Services Business Operations Manager
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Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.
Job Description
The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.
Key Responsibilities
Dealer & Partner Management
Manage end-to-end dealer and partner onboarding processes
Maintain accurate dealer database records and ensure data completeness
Monitor onboarding efficiency and adherence to SLA requirements
Financial Operations
Process timely and accurate payments to dealers and partners
Ensure payment processing meets agreed service level agreements
Resolve payment disputes and maintain high payment accuracy standards
Reporting & Analytics
Deliver comprehensive monthly sales reports and insights to stakeholders
Collaborate with MI department to enhance reporting capabilities and analytical insights
Ensure accurate and timely report delivery to support business decision-making
Process Optimization & Sales Enablement
Identify opportunities to streamline sales operations and improve efficiency
Develop and implement sales enablement strategies in collaboration with cross-functional teams. Optimize resource utilization and support training initiatives
Team Support
Provide comprehensive operational support to the sales team
Resolve operational issues promptly to maintain sales team satisfaction
Act as a liaison between sales and other departments
Success Metrics
Onboarding efficiency and SLA compliance
Payment accuracy and processing timeliness
Report delivery accuracy and schedule adherence
Process improvement implementation
Team satisfaction scores
Issue resolution turnaround times
Note: This role may evolve to meet changing business needs and strategic priorities.
Ideal Candidate
Seeking a proactive professional with strong analytical skills, attention to detail, and experience in business operations.
Skills Summary
Technical & Systems
- Advanced Excel/spreadsheet proficiency and database management
- CRM and ERP systems experience with payment processing capabilities
- Business intelligence tools (Power BI) and data analysis skills
Analytical & Reporting
- Data interpretation, trend identification, and actionable insights generation
- Comprehensive report writing and data visualization abilities
- KPI tracking and statistical analysis of sales metrics
Communication & Collaboration
- Cross-functional teamwork with sales, finance, and MI departments
- Stakeholder management and professional written communication
- Presentation skills and customer service orientation
Organisational & Administrative
- Project management and time management to meet SLA requirements
- Exceptional attention to detail and process documentation skills
- Problem-solving and dispute resolution capabilities
Business & Soft Skills
- Sales operations knowledge with understanding of dealer/partner relationships
- Financial acumen in payment processing and compliance
- Adaptability, initiative, reliability, and critical thinking abilities
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised