7 Policy Manager jobs in South Africa

Policy Administration Manager

Florida Glen, Gauteng R104000 - R250000 Y Zanati Group

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Job Description

PURPOSE OF THE JOB

Reporting to the CEO, the Policy Administration Manager (Funeral Policies Administration) will be responsible for the smooth and effective execution of the policy administration process by checking, validating, and capturing all policies received timeously and accurately and ensuring that all processes, procedures, and standards are met and maintained.

KEY DUTIES


• To utilise role skills and competencies to effectively deliver on the processing requirements within our binder agreements to meet SLA deliverables.


• To utilise your skill and knowledge of Binder arrangements to enhance our service offerings.


• Building and maintaining relationships with internal and external stakeholders (Brokers, Collections departments, Key Accounts Executives, etc.)


• Process monthly reconciliation premiums collection bordereaux


• Manage the compilation of monthly premium bordereaux and recon statements.


• Ensure monthly bordereaux and recons are submitted to Underwriters by due dates.


• Ensure accurate calculation of binder admin fees and commissions.


• Initiate new business onboarding and acceptance within SLA.


• Obtain insurers policy numbers and send welcome pack to customers within SLA.


• Ensuring that all terminations and lapses are processed within SLA.


• Provide PPR communication confirmation to Underwriters when required.


• Analyse Underwriters Compliance reports and provide findings and ensure corrective action is taken where required for 100% compliance.


• Attend all Underwriters/Insurers training sessions for certification and active process implementation.


• Assist in providing auditors with information required.


• Make suggestions for process and system enhancements to ensure efficient and accurate processing.


• Actively participate in strategic projects for service efficiency and Binder expansion.


• Provide support to the Team through assisting and collaboration.


• Take initiative to cross train and expand knowledge and become a fully proficient Binder Administrator, performing all Binder functions.


• Process Funeral claims within turnaround times.


• Obtain FICA documents and ensure all clients are assessed and approved by the Underwriter.


• Ensure all PPR requirements are met through the various functions.


• Contribution to the team, positive, sharing knowledge and adding value.


• Active participation and contribution to the meetings, sharing your knowledge with others.


• Taking ownership for personal career development and other learning needs.


• Build relationship with colleagues', Management and our Underwriting Partners.


• Ensure that all new business applications are processed accurately and timeously on the system.


• To process policyholder's policy details correctly on the applicable system to ensure that all details are timely and accurately reflected.


• Issuing of policy details per the chosen form of communication by client


• Update and maintain policy records on administration system.


• Sending out annual review letters


• Ensuring that all new applications reviewed and approved that are received.


• Ensure that quality checks are put in place to validate the data on the applications.


• Review commission payments and ensure accuracy and that they are paid timeously.


• Self -Management and living the 'Sena Values'


• Responsible for department's compliance, including compliance with companies

Intermediary and Binder agreements.


• Writing systems business requirements specifications and systems testing.

EXPIRIENCE REQUIREMENTS


• BCom degree or equivalent qualification


• Minimum of 5 Years' experience in a similar role in the Financial Services sector – Experience in managing Funeral Claims is an absolute advantage.


• Minimum of 5 years in Client Relationship Management


• Regulatory Exam: Representatives (RE-5)


• Proficient in Adobe, Word, Excel, Outlook, and PowerPoint.


• Strong communication skills and Customer-centric

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Snr Manager: Policy,Standards& Governance

Gauteng, Gauteng Transnet

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Job Description

full-time
Job title : Snr Manager: Policy,Standards& Governance Job Location : Gauteng, Johannesburg Deadline : November 23, 2025 Quick Recommended Links

Position Purpose

  • To align Transnet’s Supply Management policy and procedures to the new iSCM strategy in line with the latest legislation and regulations.
  • To manage, maintain and communicate Transnet’s Supply Management policies and ensure compliance to these policies.
  • Analyse both internal and external audit findings and assist the Executive Manager to develop intervention to minimise transgression.
  • Support the Executive Manager in facilitating the consultation with both external and internal stakeholders in issue that impact Transnet Procurements
  • Ensure that potential risks are duly covered by policy and that regulations and other government requirements are adhered to.
  • Develop and update Terms of Reference and templates.
  • Responsible for maintaining and updating iSCM toolkit.
  • Disseminate information and conduct training on Transnet’s Supply Management policy and procedures to Supply Management stakeholders and OD end-users as required.
  • Plays an active role in effective execution of the integrated Supply Chain Management strategy (iSCM), specifically through participation in the Governance Centre of Excellence (Gov COE)
  • Assist the Executive Manager in the development of SCM related training material, short videos and frequently ask questions to ensure consistency application and implementation of all SCM 
  • Represent SCM policy, norms and standards team in the development of the Procurement Process Automation and ensure alignment with all applicable prescripts.

Position Outputs

  • Supply Chain Policies, Standards and Governance Framework Alignment:  Conduct research and benchmark Transnet’s iSCM policies and procedures against other local SOEs and international organisations; To align Transnet’s supply management policy and procedures to the new Group iSCM strategy and latest legislation and regulations, as well as being responsible to communicate and disseminate the policy and procedures to relevant stakeholders and OD end-users; and  ue guidance notes and directives to ODs in line with various supply management regulations.
  • Manage key stakeholder relationships o build capacity within various governance structures such as bid committees and other committes to drive compliance with various regulations on supply management.
  • Provide Policy, Standards and Governance Support: evelop and monitor Transnet’s Supply Management policy and procedures applicable to the management of its portfolio of commodities;  seminate the policy and procedures to supply management stakeholders and OD end-users. evelop training materials (including manuals, posters and flow charts); onduct training on Transnet’s Supply Management policy and procedures to iSCM staff, Senior Management and OD end-users at regular intervals or as required; and  luate impact of training on trainees.
  • Policy, Standards and Governance Monitoring and Reporting: nalyse and report on adherence to Policy, Standards and Governance frameworks across Transnet ; nput into reporting, as well as the formulation of performance indicators and metrics; nalyse and consolidate reports for external stakeholders; and repare memo and presentation to accompany various reports for both internal and external stakeholders
  • Contribute to management of the Governance function ontribute to management activities within the context of the new iSCM Strategy and business objectives; obby executive support and buy-in for relevant SCM Governance initiatives; eploy skills development initiatives within immediate team for delivery of capacity development initiatives, in line with Human Capital COE strategies; and mplement succession planning within the immediate team.

Qualifications and Experience

  • Bachelors degree in Supply Chain, LLB/B.Com Law, Procurement, Finance or equivalent is required nless the applicant can demonstrate that he/she has developed the necessary competencies through experience, a minimum of 10 years of relevant experience in Public Sector SCM Policy, and/or SCM Legal and/or Governance and/or Monitoring and Compliance as well as PFMA, PPPFA and other public sectors procurement legislation elated Post Graduate qualification will be an added advantage. inimum of 8 - 10 years’ experience (which at least 5 years are at a management level) in SCM Policy, and/or SCM Legal and/or Governance and/or Monitoring and Compliance  id knowledge of PFMA, PPPFA and other public sectors procurement legislation IPS membership advantageous roven track record of working within cross functional teams to drives successful delivery. ust undergo Lifestyle Audit.

Competencies

  • Anchoring the Transnet Way s a conceptual and analytical thinker s results focused s courageous s resilient s emotionally intelligent s an excellent communicator and regulator Leading the Transnet Way s visionary and inspiring s strategic s collaborative s innovative and entrepreneurial as impact and influence s a change agent Managing the Transnet Way ptimises business performance anages finances anages people & teams elights customers anages programs, projects & contracts anages risk and compliance Sustaining the Transnet Way mpowers and develops others s inquisitive and develops self anages and shares information ole models the culture and values mbraces diversity as the right skills

  • Store Keeping/Procurement jobs

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Manager (Research And Policy)

eThekwini Municipality

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Job Description

full-time
Job title : Manager (Research And Policy) Job Location : KwaZulu-Natal, Deadline : November 03, 2025 Quick Recommended Links

Key Responsibility Areas

  • Advise the Council on key aspects of housing in the Durban Metropolitan Area.
  • Formulate draft policy on housing aspects.
  • Review and update the Strategic Housing Framework for the Durban Metropolitan Area and Housing Assistance Programmes.
  • Provide input into the Metro Housing Unit business plan.
  • Ensure that all existing and new housing policies and programmes within the Durban Metropolitan Area are implemented, monitored, evaluated and reviewed.
  • Assist in the managing and running of the resource centre.
  • Collect and compile primary and secondary data required to facilitate the sustainable delivery of housing and establish data bases and a resource centre of such data.
  • Input data into GIS databank maintained by the Land Section.
  • Reviews and provides input into various forums on housing issues.
  • Assist in production of publications and mass communication.
  • Draft documents, reports, papers and workshop material for management and executive.
  • Co-ordinate with other councils/departments/units to ensure integration between housing policy / strategy and other sectoral policy.
  • Manages and directs the activities of the Research and Policy Section.

Essential Requirements

  • Bachelor’s Degree (NQF Level 7) in Social Sciences or Public Administration or Public Policy or any other related and equivalent qualification.
  • Valid motor vehicle driving license.
  • 5 years relevant experience of which 2 years must be at a supervisory level.
  • Computer Literacy.

Preferred Requirements

  • Post graduate qualification (NQF Level 8) in Social Sciences or Public Administration or Public Policy or any other related and equivalent qualifications.
  • 6 years relevant experience of which 3 years must be at a supervisory level.

  • Research / Data Analysis jobs

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Senior Manager - Credit Risk Policy

Gauteng, Gauteng Absa Group Limited

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Job Description

full-time
Job title : Senior Manager - Credit Risk Policy Job Location : Gauteng, Deadline : October 31, 2025 Quick Recommended Links

Job Summary

  • Group Credit Risk is accountable for the development, maintenance, publication, socialisation and effectiveness assessment of the Group’s Credit Risk Policies.
  • The Senior Manager Credit Risk Policy is responsible for the end-to-end management of the Group Credit Risk Policy portfolio and oversight of all BU Standards and localised documents in the Africa Regions.
  • Activities on the Group Credit Risk portfolio include the development, drafting, analysis, challenge and review, communication, socialization, roll-out and maintenance of the said portfolio and to act as a Subject Matter Expert (SME) for the interpretation of the various Credit Risk Policies and Standards.
  • The analysis of the effectiveness of the Group policies and standards will also include:
  • An assessment of policy and standard compliance; and,
  • Escalation of matters of non-compliance through the consideration of deviations (dispensations or waivers and breach) notifications.

Job Description

Strategic Planning and Implementation

  • Ensure operational implementation of the Group’s strategy and plan towards Risk Frameworks and Policies in support of the Group’s strategy and business objectives.
  • Guide the relevant Principal Risk Officer and assist the Head Credit Risk Policies & Assurance to oversee the delivery, drafting and regular review of the Group’s Credit Risk Frameworks and Policies. Act as a catalyst and Subject Matter Expert, based on research, knowledge and experience in the proactive feedback to the various Business Units and Business Areas after analyzing submitted draft Policies and Standards.
  • Implement and maintain a system of internal control that achieves speedy, concise, and reliable development and review, approval and management of frameworks and policies.
  • Manage delivery of the end-to-end policy management. I.e., Policy and Standard review, Socialization, Publication, driving of BU self-assessments and subsequent, identification and management of any deviations to Policy and Standards.
  • Act as a Credit Risk Subject Matter Expert to the Group and the various business units: To enable the development of Group policy and standard training and delivery of advisory services across the enterprise group where need be.
  • Conduct regular meetings with the CRE’s of the various business areas to assess their ongoing needs and assist with the interpretation of policies and standards where required.
  • Sponsor research on policy trends and advise the Risk Exco of new and forthcoming developments.
  • Provide constructive expert challenge of the Group’s credit risk profile.
  • Provide thought leadership into the development of the Group’s Credit Risk strategy and approach.
  • Enable the delivery of the transformational agenda to continuously improve the efficiency and compliance levels of frameworks and policies to new/amended market, business, or regulatory requirements.

Stakeholder Relationship Management

  • In conjunction with BU’s design, establish and embed appropriate, fit for purpose, governance structures to manage Risk in line with the ERMF.
  • Ensure all relevant stakeholders are engaged in the risk governance structures, in compliance with the ERMF and Group governance requirements.
  • Provide oversight to the BU Standards and the localized versions of the Africa Region documents.
  • Support the senior risk teams, subject matter experts and BUs to deliver on their risk reporting and monitoring responsibilities by designing and implementing an effective and fit for purpose risk reporting operating model.
  • Build strong relationships with all internal and external stakeholders.
  • Effectively communicate developments within areas of activity to all relevant stakeholders, acting as a single point of contact for defined groups.
  • Ensure impeccable and timeous service levels.
  • Facilitate open communication and discussion between stakeholders.

Policy Administration and Reporting

  • Editing and formatting of Policies and Standards prior to publication.
  • Publication of Policies, Standards, and other relevant documentation on the Policy Hub.
  • Reporting of the policy portfolio into the relevant governance committees

Education and experience required

  • B-degree (NQF level no. 7) in business / banking / risk / accounting
  • 10 years Credit Risk / banking / financial services environment experience
  • 5 years’ experience as a Senior Risk Manager / Partner
  • Exposure to Credit Risk Governance and Risk and Control Committees.

Knowledge and skills: (Maximum of 6)

  • Knowledge of banking legislation, risk regulation and industry standards, including Basel and the related requirements thereof.
  • Knowledge of the Credit risk environment and Credit Risk management throughout its lifecycle and the requirements contained therein.

Education

  • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 15, 2025


  • Banking jobs

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Deputy Director: Occupational Health And Safety Management System Policy Development, Enhancement...

Gauteng, Gauteng City of Tshwane

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Job Description

full-time
Job title : Deputy Director: Occupational Health And Safety Management System Policy Development, Enhancement And Compliance Management Job Location : Gauteng, Pretoria Deadline : October 30, 2025 Quick Recommended Links

Job Purpose 

  • To ensure the development, implementation, maintenance, promotion and review of occupational health and safety systems within the City of Tshwane

Requirements

  • An appropriate three-year career-related tertiary qualification (national diploma or degree) in Occupational Health and Safety or any other study field related to the position
  • At least eight years’ relevant working experience in an occupational health and safety compliance environment
  • Supervisory experience will be an added advantage
  • A valid Code B driving licence
  • Computer literacy
  • Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police
  • Department at own cost

  • Security / Safety jobs

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Community Development Policy Developer

R600000 - R1200000 Y Western Cape Department of Health

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Job Description

Closing Date

2025/11/10

Reference Number

WCG

Tracking Number

DSD 88/2025

Job Title

Community Development Policy Developer: Institutional Capacity Building (ICB), Ref No. DSD 88/2025

Department

Social Development

Salary level

OSD

Enquiries

Ms D Dreyers at

Job Type

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town / City

Cape Town-CBD

Job Purpose

The Department of Social Development, Western Cape Government has an opportunity for a suitably qualified and competent individual to develop, implement and maintain community development policies.

Minimum Requirements

An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); Grade 1: A minimum of 8 years recognisable experience in Community Development after obtaining the required qualification; Grade 2: A minimum of 18 years recognisable experience in Community Development after obtaining the required qualification; Grade 3: A minimum of 28 years recognisable experience in Community Development after obtaining the required qualification.

Recommendation

None.

Key Performance Areas

Develop, implement and maintain community development policies: Monitor, interpret and review legislation, policies and procedures to determine whether the legislation, policies and procedures are still relevant and comply with current requirements; Develop proposals to amend/maintain the relevant acts, policies and procedures and develop new policies/procedures where required. This includes costing the policies; Develop, implement and monitor youth development programmes; Manage social relief projects. Keep up to date with new developments in the community development field. This would, inter alia, entail the following: Study relevant journals and publications to ensure that cognisance is taken of new developments; Monitor and study the social services legal and policy framework continuously; Liase/attend meetings with other departments, non-government institutions and relevant stakeholders to take cognisance of the latest developments in the relevant fields; Engage in continuous development activities; Research and development related to social relief programmes; Perform the administrative functions required in the unit; Stakeholder engagements; The facilitation and developing of provincial NPO Capacity Building focussing on Registration and Compliance, Good Governance, Fundraising and Policies; Identify capacity building needs and facilitate capacity building training for government officials.

Competencies

Knowledge and understanding of the following: Policy formulation and implementation; Public Service Management Framework Theories and Systems; Skills, attitudes and values in community development; Extensive knowledge of the NPO Act, General Laws Amendment Act, the NPO Capacity Building Framework; NPO Fundraising, policy development and sustainability models; Familiar with the Independent Code, Tax Exemption/18a and legal structures for NPO's; Technical knowledge of NPO Registration and Compliance; Skills in the following: Problem Solving; Facilitation Skills and development of Power Point Presentations; Financial Management; Project Management; Computer Literacy; Communication (Written and Verbal); Management of Databases; Ability to undertake complex research; Manage community development structures and projects; Influence individuals and groups to participate in their own self-empowerment ventures; A valid code B (or higher) driving licence will have advantageous.

Remuneration

Grade 1: R – ; Grade 2: R – ; Grade 3: R – OSD as prescribed).

Note on remuneration: Cost-to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-management service(MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees' service benefits or obligations are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes

Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to complete a practical assessment and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to Contact the helpline at For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

This advertiser has chosen not to accept applicants from your region.

Community Development Policy Developer: Institutional Capacity Building (ICB), Ref No. DSD 88/2025

R600000 - R1200000 Y Western Cape Government

Posted today

Job Viewed

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Job Description

Job Purpose

The Department of Social Development, Western Cape Government has an opportunity for a suitably qualified and competent individual to develop, implement and maintain community development policies.

Minimum Requirements

An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); Grade 1: A minimum of 8 years recognisable experience in Community Development after obtaining the required qualification; Grade 2: A minimum of 18 years recognisable experience in Community Development after obtaining the required qualification; Grade 3: A minimum of 28 years recognisable experience in Community Development after obtaining the required qualification.

Recommendation

None.

Key Performance Areas

Develop, implement and maintain community development policies: Monitor, interpret and review legislation, policies and procedures to determine whether the legislation, policies and procedures are still relevant and comply with current requirements; Develop proposals to amend/maintain the relevant acts, policies and procedures and develop new policies/procedures where required. This includes costing the policies; Develop, implement and monitor youth development programmes; Manage social relief projects. Keep up to date with new developments in the community development field. This would, inter alia, entail the following: Study relevant journals and publications to ensure that cognisance is taken of new developments; Monitor and study the social services legal and policy framework continuously; Liase/attend meetings with other departments, non-government institutions and relevant stakeholders to take cognisance of the latest developments in the relevant fields; Engage in continuous development activities; Research and development related to social relief programmes; Perform the administrative functions required in the unit; Stakeholder engagements; The facilitation and developing of provincial NPO Capacity Building focussing on Registration and Compliance, Good Governance, Fundraising and Policies; Identify capacity building needs and facilitate capacity building training for government officials.

Competencies

Knowledge and understanding of the following: Policy formulation and implementation; Public Service Management Framework Theories and Systems; Skills, attitudes and values in community development; Extensive knowledge of the NPO Act, General Laws Amendment Act, the NPO Capacity Building Framework; NPO Fundraising, policy development and sustainability models; Familiar with the Independent Code, Tax Exemption/18a and legal structures for NPO's; Technical knowledge of NPO Registration and Compliance; Skills in the following: Problem Solving; Facilitation Skills and development of Power Point Presentations; Financial Management; Project Management; Computer Literacy; Communication (Written and Verbal); Management of Databases; Ability to undertake complex research; Manage community development structures and projects; Influence individuals and groups to participate in their own self-empowerment ventures; A valid code B (or higher) driving licence will have advantageous.

Remuneration

Grade 1: R – ; Grade 2: R – ; Grade 3: R – OSD as prescribed).

Note on remuneration: Cost-to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-management service(MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees' service benefits or obligations are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes

Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to complete a practical assessment and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to Contact the helpline at For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

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