140 IT Support Technician jobs in Johannesburg

• Technical Support:
  Take ownership of fault resolution and technical queries across projects. Perform root cause analysis (RCA) on issues and implement preventative updates to avoid recurrence. Ensure efficient and timely technical support aligned with SLAs.
• Maintenance Planning & Support:
  Coordinate and execute planned preventative maintenance to reduce system downtime and extend asset life. Work closely with teams to ensure adherence to maintenance schedules and effective use of resources.
• Compliance:
  Enforce adherence to safety standards, maintenance documentation protocols, and regulatory requirements. Participate in internal audits and ensure HSE standards are maintained.
• Customer Service:
  Act as a point of contact for technical escalations. Resolve internal and external queries professionally and within agreed timelines. Contribute to a positive client experience by maintaining high service quality.

• 3-Phase Installation Electrician Certification

• Electrical Engineering Diploma or equivalent technical training

• 3 to 5 years of hands-on experience in fault finding, solar installations, and system integration

• Proficient in system diagnostics and troubleshooting
• Familiarity with SAP, ERP systems, and job-specific platforms
• Understanding of ISO-aligned maintenance practices
• Knowledge of production, engineering, and solar operational processes

• Proactive and solutions-oriented
• Strong analytical and problem-solving abilities
• Flexible and resilient under pressure
• Excellent planning, organization, and communication skills
• Customer-focused with a commitment to quality service delivery
• Capable of building strong cross-functional relationships

Hiring: Junior IT Support Technician - Kempton Park

We're looking for a motivated and adaptable IT Support Technician with experience working in an accounts environment. You'll be responsible for ensuring our systems run smoothly, from setting up networks to fixing hardware and supporting our users.

Key Responsibilities:

Set up and troubleshoot computer networks (including VLANs, VPNs, IP addressing).

Diagnose and repair desktop, laptop, and network hardware.

Install and configure operating systems (Windows, macOS, Linux) and essential software.

Manage user accounts and groups in Microsoft Active Directory and Microsoft 365.

Provide support for mobile devices (Android/iOS) and company applications.

Maintain accurate records of IT equipment.

Requirements:

1-2 years of experience in IT support or networking.

Proven experience working in an accounts environment.

Strong understanding of networking, Active Directory, and Microsoft 365.

Familiarity with hardware repair and software installation.

Excellent communication and problem-solving skills.

Minimum Requirements

• Grade 12 / Matric
• IT certifications would be an advantage (e.g., CompTIA A+, N+, Microsoft MCSA / MD-100 / MD-101, ITIL Foundation) but not essential.
• 2 4 years experience within a desktop, 1st line support and / or IE Technician roles
• Experience with : Windows 10 / 11 installation and troubleshooting, Printer support and driver installation, Microsoft 365 support, Networking basics (IP addressing, DNS, DHCP), Server support basics

• Provide first- and second-line desktop support (hardware, software, OS, peripherals).
• Troubleshoot and support printers, scanners, and office devices.
• Perform proactive maintenance : patching, OS updates, antivirus checks, etc.
• Install, configure, and support PCs, laptops, mobile devices, and basic networking (Wi-Fi, LAN, switches, routers).
• Support standard business applications : Microsoft 365, Outlook, Teams, etc.
• Conduct user account administration (password resets, permissions, Active Directory basics).
• Respond to onsite call-outs and provide remote support when needed.
• Document incidents, resolutions, and assets in service desk tools.
• Escalate unresolved issues to senior engineers or vendors.
• Participate in standby support rotations and after-hours support as required.
• Ensure SLA targets are met while delivering professional, friendly service.

Please note: Only shortlisted candidates will be contacted

We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport, and be willing and available for emergency standby and after-hours support when required.

• Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
• Procurement of desktops, laptops, and other IT equipment for the SA offices.
• Liaising with suppliers of IT equipment, IT services, etc.
• Setup and configuration of all desktops and laptops for the SA offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
• Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up, and resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures, and documentation as required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.
• Compiling reports on employee productivity and access control as required.
• Reviewing of CCTV footage and compiling evidence as required.
• Conducting IT training for all new staff.

• Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage.
• Must be passionate about IT and Technology.
• Minimum of A+ (Must have passed international exams)
• Network+ or Security+ an advantage (Must have passed international exams)
• 1 - 2 years hands-on working experience supporting local and remote Windows Desktop environments.
• Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, Azure.
• Must possess an extremely high level of attention to detail in his/her work.
• Eager to learn and adapt to a fast-moving, high-stress environment.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work long hours and after hours/standby when required.

Market related - Monthly

THE MAIN RESPONSIBILITIES OF THE JOB ARE:

The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:

• Install, configure and support all Microsoft desktop and server operating systems.
• Install, configure and support all Microsoft and other application software (desktop and server).
• Install, configure and support Hyper-V / VMWare
• General hardware installation and troubleshooting (desktop and server).
• General troubleshooting on all IT related equipment.
• Respond to and resolve support calls at customer sites.
• Respond to and resolve support calls via remote connection (desktop and server).
• Assist customers telephonically.
• Remote administration of servers and workstations.
• Design, Scope & Implement AD / Exchange / Office365 migrations.
• Compile desktop and server configuration documentation for client sites.
• Execute orders and follow up service and repairs with external suppliers.
• Identify possible risks or problems and escalate to senior engineer.
• Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).

• At least a Matriculation certificate.
• International MCSE or MCSA
• Windows Server 2016
• A+, Server+, N+, Security+ or similar qualification an advantage.

• Excellent understanding of Windows Event logs and how to identify problems.
• Knowledge of backup solutions like Veeam, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).
• Be familiar with SCCM
• Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
• Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
• Experience with server maintenance and health checks on Windows Server.
• Experience with the configuration and administration of Office 365.
• Experience with logging and following up calls with external suppliers and service providers.
• Advanced knowledge of Firewalls, NATs & Routing.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
• Working knowledge of server hardware systems such as RAID.
• Working knowledge of PowerShell.
• Working knowledge of Storage (SAN, NAS, DAS)
• Excellent knowledge of Microsoft desktop operating systems and desktop software.
• Excellent knowledge of Virtualization. (Hyper-V / VMWare)
• Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
• Good knowledge of TCPIP networking is required.
• Good knowledge of server software and systems.
• Experience with configuring routers and wireless access points.
• Minimum least 5 years concurrent IT work Experience
• At least two years server support and maintenance experience.

• An organized individual that can work unsupervised and effectively manage time and multiple tasks.
• An analytical thinker that works methodically and always pays attention to detail.
• An individual that always thinks before they act.
• An individual who enjoys studying and improving their knowledge.
• Ability to follow checklists and procedures accurately and adhere to company standards.
• Someone who sees the bigger picture and understands and has a passion for technology and IT
• A self-starter that is able to work alone or in a team.
• Ability to work under pressure and remain focused.
• A well-presented individual with excellent communication and inter-personal skills.
• A motivated individual with a passion for technology.
• Ability to follow checklists and procedures accurately and adhere to company standards.
• Ability to identify, assess and solve desktop hardware and software problems innovatively.
• Must have own transport and the ability to work after hours (on short notice) when required.
• An individual that enjoys completing detailed technical documentation.

• Cost to company between R18 000 and R28000 p/m.
• Dependent upon qualifications, experience and skill level.
• Medical aid (50% paid by company, 50% by employee).
• Reimbursement for company travel.
• Overtime pay in the form of commission.
• Company provided laptop.