54 IT Support Technician jobs in Johannesburg

Minimum Requirements:

Experience: Minimum of 3-5+ years working in IT networking and desktop support.

Certifications:

Microsoft Office 365 Cloud Certification, and experience in a corporate working environment.

Latest A+ and N+ certification and skills are highly desirable.

Technical Expertise:

Proficient in remote management and monitoring software (ITSM).

Strong background in server and desktop operating systems, including installation, configuration, and troubleshooting (Windows and Linux).

Solid understanding of internet connectivity setup, configuration, and browser troubleshooting.

Familiarity with virtual server technologies such as VMware and Hyper-V.

Knowledgeable in anti-virus software, backup software, and cloud services

Strong understanding of Dynamic DNS, E-mail servers and Office 365.

Firewall configuration and management skills as well as VPN client setup.

Experience in both remote and onsite support.

Basic understanding of network cabling.

Additional Requirements:

Communication: Excellent communication skills are essential.

Driver's License: A valid driver's license and reliable personal vehicle are required.

Work Ethic: Ability to work under pressure, meet deadlines, and maintain a proactive approach.

Teamwork: Must be a team player with a willingness to learn and adapt.

Problem-Solving: Strong analytical skills and a keen interest in strategy and project management.

Personality: Even-tempered, patient, and customer-focused.

Key Responsibilities:

Support, maintain, and troubleshoot server operating systems, including domain controllers, DNS, Active Directory, DHCP, and file/print services.

Install, configure, and troubleshoot Microsoft desktop operating systems

Setup and manage internet connectivity, virtual servers, anti-virus software, and backup solutions.

Provide both remote and onsite support, documenting all tasks and duties accurately.

Handle basic network cabling and ensure a seamless IT environment.

Office based, Observatory

Job Type: Full-time

Education:

• High School (matric) (Required)

Work Location: In person

IT Technical Support Technician required in Johannesburg.

A growing organisation in the telecommunications and technology sector is looking for a Technical Support Technician to provide client support, installations, and troubleshooting for communication systems and applications.

The position requires a candidate with IT and networking knowledge who can manage on-site support, system issues, and ensure high-quality technical service delivery

Salary: R10 000 to R15 000 per month + R3 000 per month Car Allowance + Fuel covered for work related travel.

Minimum Requirements:

• Valid driver’s licence and reliable transport
• Previous experience in technical support or IT/networking roles
• Knowledge of networking, radios, GSM, and communication systems
• Ability to work independently and handle after-hours or weekend support when required
• Strong problem-solving and client-facing communication skills
• Willingness to learn company-specific systems and software (training provided)

Duties and Responsibilities:

• Provide on-site technical support for clients, including installations and troubleshooting
• Diagnose and resolve issues related to networking, GSM, and communication systems
• Work closely with internal teams to escalate and resolve complex technical issues
• Maintain accurate records of service calls, repairs, and client support activities
• Ensure client satisfaction by delivering professional, timely, and effective support
• Participate in system upgrades, testing, and implementation of new technology
• Be available for after-hours and weekend support when required

SKILLS & QUALIFICATIONS

Essential

• Diploma or B- Tech in Civil/ Structural Engineering.

• Registered as a Candidate Engineer/ Technologist

• Minimum 2-3 years post qualification experience with Structural Steel and Reinforced Concrete Structures (Inspections, Construction and or Design)

• Proven project & contractor management experience in construction especially steel structures.

• Strong awareness of safety and quality principles.

• Fully conversant with Microsoft Office, Intermediate knowledge and experience of MS Project

• Conversant with health and safety management systems and aspects of risk management in a multi-site environment.

• Hold a valid South African driving license and passport.

• The ability to travel in South Africa and other African and Middle East countries.

KEY TASKS AND AREA OF RESPONSIBILITIES

• Management and programming of inspections, reports, and subsequent repairs (if necessary) of advertising structures in the field as well as upload of documentation to Corp and the Asset Management system

• Physical due diligence inspections and structural analysis of advertising structures in the field followed by detailed reports specifying the current condition of the structure as well as any remedial work required.

• Supervision of remedial works performed on advertising structures.

• Review of original design engineer's calculations to ensure the design meets the required standards.

• On the ground support and management of new builds in other African markets.

• Must have a well understood knowledge and application of health and safety.

SKILLS/ATTRIBUTES

• Must be able to multitask.

• Ability to learn and apply new skills and knowledge.

• Ability to work with other people, as a team

• Ability to work independently without supervision.

• Good communication skills, both oral and written.

• Good communication and presentation skills at board level

• Good time management skills

• Strong administration background

• Strong organizational skills

Strong self-discipline and motivation

GENERAL:

It should be noted that the above list of tasks and responsibilities is not exhaustive, and that your Line Manager is entitled to instruct you at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements, such as:

Project Management

• To project manage the product development, construction, installation and upgrade of the Company's advertising structures – including (not limited to) Billboards, Street Furniture, Toilets and LED / LCD screens.

• To ensure projects are delivered on time, to budget and within specification (Engineering and Aesthetics).

• Provide technical advice to the business on product and project needs.

• To ensure that the Company's standards and procedures are fully met.

Relationship Management

• Develop relationships internally and externally with the key stakeholders.

• Assisting the Development/Sales Director to identify opportunities for cost reduction through design, construction method, materials and volume discounts and with any projects.

• To attend regular team meetings and action issues raised by acting upon minutes taken.

• Utilize Bee/SharePoint/JCDecaux Academy to share best practice and lessons learnt.

• Respond quickly to any enquiry from other subsidiaries.

Finance

• Manager retention process to ensure timely rectification of snagging.

• Appreciate cost control and budgets.

Working hours

• 8:00am – 5:00pm – Some out of hours working will be required on during project delivery. Candidate must be flexible on hours and location of work. Office is Johannesburg.

Disclaimer

This job description is meant to describe the general nature and level of work to be performed; it is not intended to be construed as an exhaustive list of all responsibilities and duties.

Reporting lines are subject to change and such change is at the sole discretion of the Company in line with operational requirements.

Overview

Are you passionate about technology and love helping people solve their tech issues? We’re looking for a First-Line Technical Support Specialist with at least 3 years of experience in providing exceptional customer support. This exciting role offers the opportunity to work directly with clients, troubleshoot hardware and software issues, and deliver top-tier service in person, over the phone, or via email.

• Serve as the first point of contact for clients seeking technical assistance.
• Diagnose and resolve technical hardware and software issues.
• Provide onsite support to ensure seamless IT operations.
• Assist with setup, configuration, and troubleshooting of systems.
• Maintain accurate records of client interactions and issue resolutions.
• Collaborate with the IT team to escalate complex issues when needed.

• 3 years of experience in first-line technical support.
• Strong troubleshooting skills with a deep understanding of common technical issues.
• Proficiency in providing support via phone, email, and onsite.
• A+ Certification (preferred, but not mandatory depending on experience).
• Excellent communication skills, with a customer-focused attitude.

• Work onsite at our head office, Monday to Friday, from 08:00 AM to 17:00 PM .
• Be part of a collaborative and innovative IT team.
• Opportunity for growth and skill development in a dynamic environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology, Consulting, and Other
• Industries: Retail Luxury Goods and Jewelry

Overview

Are you passionate about technology and love helping people solve their tech issues? We’re looking for a First-Line Technical Support Specialist with at least 3 years of experience in providing exceptional customer support. This role offers the opportunity to work directly with clients, troubleshoot hardware and software issues, and deliver top-tier service in person, over the phone, or via email.

• Serve as the first point of contact for clients seeking technical assistance.
• Diagnose and resolve technical hardware and software issues.
• Provide onsite support to ensure seamless IT operations.
• Assist with setup, configuration, and troubleshooting of systems.
• Maintain accurate records of client interactions and issue resolutions.
• Collaborate with the IT team to escalate complex issues when needed.

• 3 years of experience in first-line technical support.
• Strong troubleshooting skills with a deep understanding of common technical issues.
• Proficiency in providing support via phone, email, and onsite.
• A+ Certification (preferred, but not mandatory depending on experience).
• Excellent communication skills, with a customer-focused attitude.

• Work onsite at our head office, Monday to Friday, from 08:00 AM to 17:00 PM .
• Be part of a collaborative and innovative IT team.
• Opportunity for growth and skill development in a dynamic environment.

• Technical Support:
  Take ownership of fault resolution and technical queries across projects. Perform root cause analysis (RCA) on issues and implement preventative updates to avoid recurrence. Ensure efficient and timely technical support aligned with SLAs.
• Maintenance Planning & Support:
  Coordinate and execute planned preventative maintenance to reduce system downtime and extend asset life. Work closely with teams to ensure adherence to maintenance schedules and effective use of resources.
• Compliance:
  Enforce adherence to safety standards, maintenance documentation protocols, and regulatory requirements. Participate in internal audits and ensure HSE standards are maintained.
• Customer Service:
  Act as a point of contact for technical escalations. Resolve internal and external queries professionally and within agreed timelines. Contribute to a positive client experience by maintaining high service quality.

• 3-Phase Installation Electrician Certification

• Electrical Engineering Diploma or equivalent technical training

• 3 to 5 years of hands-on experience in fault finding, solar installations, and system integration

• Proficient in system diagnostics and troubleshooting
• Familiarity with SAP, ERP systems, and job-specific platforms
• Understanding of ISO-aligned maintenance practices
• Knowledge of production, engineering, and solar operational processes

• Proactive and solutions-oriented
• Strong analytical and problem-solving abilities
• Flexible and resilient under pressure
• Excellent planning, organization, and communication skills
• Customer-focused with a commitment to quality service delivery
• Capable of building strong cross-functional relationships

About Us

Khozer0 Projects Pty Ltd is a leading ICT solutions provider, delivering reliable and innovative technology services. We are seeking an experienced 
Senior Desktop Support Technician
 to strengthen our support team and ensure smooth IT operations for our clients.

Key Responsibilities

• Provide advanced desktop support and resolve complex technical issues.
• Install, configure, and maintain hardware, software, and peripheral devices.
• Troubleshoot system errors, connectivity, and user issues.
• Mentor and provide technical guidance to junior desktop support technicians.
• Ensure compliance with ITIL best practices and company standards.
• Maintain accurate documentation of incidents, problems, and solutions.
• Collaborate with other IT teams to ensure efficient service delivery.

Minimum Requirements

• Degree/National Diploma
   or equivalent qualification in 
  ICT
  .
• Minimum of 
  4 years' experience
   as a Desktop Support Technician.
• Microsoft Certified Desktop Support Technician (MCDST)
   or similar qualification.
• A+ / N+ certification
   (CompTIA).
• ITIL v3 Foundation Certification
   (advantageous).
• Strong technical knowledge of Windows OS, Microsoft Office, and ICT environments.
• Excellent problem-solving, communication, and customer service skills.

What We Offer

• Competitive salary package.
• Professional development and certification support.
• A dynamic, collaborative work environment with opportunities for growth.

How to Apply

Send your CV and supporting documents to 

with the subject line:

• Senior Desktop Support Technician Application – Khozer0 Projects Pty Ltd

• Provide first-line support for user issues including hardware, software, connectivity, and ERP system troubleshooting
• Handle support tickets via the helpdesk system promptly and in alignment with SLA expectations
• Assist in managing user account provisioning, deactivation, and routine account administration
• Maintain high levels of customer service, ensuring clear communication and issue resolution
• Update and utilize IT documentation, including internal FAQs and SOPs, to aid self-service and knowledge sharing
• Travel to nearby sites when necessary to assist with in-person user support or issue resolution that cannot be completed remotely

• Install and replace network equipment (routers, switches, APs) with minimal disruption
• Set up, configure, and maintain end-user devices (PCs, printers, phones, etc.)
• Support VoIP infrastructure by ensuring phone hardware and software extensions are functioning optimally
• Perform basic CCTV support tasks including infrastructure checks and uptime reporting
• Assist with the roll-out of time and attendance tracking devices nationally
• Travel to sites for the installation, replacement, or relocation of IT infrastructure, including network equipment, end-user devices, and clocking systems (e.g. tablets in clocking cases)

• Ensure daily backups are successfully completed for critical data, including financial systems
• Participate in biannual verification of backup completeness and national system checks
• Comply with company security policies by enforcing proper access controls and data handling protocols
• Implement and monitor endpoint security measures as instructed (e.g. encryption, antivirus, patching)

• Tag and scan IT assets, ensuring records are up to date and accurate
• Report missing or unaccounted-for equipment for timely investigation
• Support the accurate lifecycle tracking of assets through documentation and audits every 6 months
• Transport IT equipment between sites or to external repair vendors when required
• Assist with the collection and return of unused, faulty, or reassigned equipment from users or locations

• Maintain functionality of printers and multifunction devices across all branches
• Troubleshoot print queue issues, driver errors, and device communication problems
• Support telecommunications infrastructure and escalate persistent or systemic issues as needed
• Visit branches or remote sites to assist with the installation or basic troubleshooting of printers, scanners, or VoIP phones when remote support is not feasible

• Monitor the departments automated KPI dashboards and notify the Team Lead of anomalies
• Participate in quality assurance reviews to maintain service standards
• Provide feedback on recurring problems, improvement opportunities, and technical bottlenecks

• National diploma or certificate in Information Technology, Computer Systems, or a related field is preferred
• Minimum of 2 years' experience in an IT support or service desk environment
• Experience with Windows operating systems, end-user device setup, and basic network troubleshooting
• Exposure to IT asset management, user account administration, and ticketing systems
• Valid drivers license required, as off-site support may be necessary from time to time