58 Software Issues jobs in Johannesburg

Responsibilities: Provide software & hardware support on all our products. Build solid business relationships with our clients. Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it. Research, diagnose, troubleshoot, and identify solutions to resolve customer queries. Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers and the development team. Ensure the proper recording and closure of all issues. Complete onsite networking fault prevention, as well as resolved onsite challenges. Prepare accurate and timely reports. Requirements: 2 years experience in the time & attendance/access control field would be ideal. Must have at least 2 years telephonic, call centre and field support experience. A+, N+ certification and networking experience. Excellent written and verbal communication skills. Valid drivers license. Apply today!

TRAILD: Who are we?

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

Hear how TRAILD customers speak about us here .

The Role: Want to be a part of our exciting growth journey?

We are looking for a talented, passionate, and motivated individual to join our team as a Software Support Engineer.

In this role, you will be the critical link between our development teams and customers, helping to diagnose and resolve software-related issues. You will investigate and troubleshoot escalated problems, guide and support other engineers, and contribute to the overall improvement of our platform.

This role requires a hands-on approach, where you'll be actively involved in debugging and problem-solving. Your focus will be on ensuring the software platform runs smoothly, troubleshooting incidents in real-time, and driving long-term improvements through proactive issue identification and resolution. You will also have opportunities to influence future product enhancements based on the issues you encounter and resolve.

Key Responsibilities

• Debug and resolve technical issues using .NET / C# in a live or test environment.

• Analyze and troubleshoot web applications, ensuring smooth functionality.

• Perform deep analysis of recurring or critical incidents, identifying root causes, and working with development and product teams to implement long-term solutions and avoid future issues

• Collaborate with cross-functional teams to drive continuous improvement initiatives. Identify inefficiencies, refine support processes, and contribute to a culture of continuous improvement. Provide insights into software weaknesses that could be improved in future development cycles

• Ensure that all customer interactions, issue resolutions, and troubleshooting efforts are accurately documented. Maintain up-to-date knowledge base articles, technical documentation, and best practices for future reference

• Support deployment, configuration, and troubleshooting of applications on various platforms.

• Provide detailed technical support for customers via multiple communication channels.

• Document solutions and contribute to building knowledge bases for future use.

• Participate in brainstorming sessions to improve processes and tools.

Who you are:

• 3+ years of experience in a software support or development role, with a strong background in troubleshooting and resolving complex software issues

• Expertise in full-stack development and debugging using technologies such as C# and .NET, with an understanding of front-end and back-end systems

• Knowledge of API Integrations with ERP Systems

• A customer-focused mindset and the ability to prioritize effectively.

• Excitement for growing your skills in a supportive and dynamic environment.

• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at TRAILD

• Flexibility: we offer a range of remote, hybrid and flexible working options.

• Global team: we are growing across APAC, NA and EMEA and have team all across the world.

• Our team genuinely loves working at TRAILD: we scored a 78 on our 2025 eNPS survey.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment

#J-18808-Ljbffr

Job Title:
Microsoft Dynamics GP/BC Software Support Specialist with Project Management Experience
Location:
Sandton (On-site)
Industry:
Property Management

Job Summary:
A well-established Property Management Company is seeking an experienced Microsoft Dynamics GP/BC
Software Support Specialist with strong project management skills to join their in-house team. This role
involves providing comprehensive support for Microsoft Dynamics GP and Dynamics 365 Business Central (BC),
managing the migration from GP to BC, and optimizing ERP processes to meet the needs of the growing business.
As a key member of the IT and operations team, you will collaborate with internal stakeholders to ensure the smooth functioning
of our ERP systems and lead the migration project while offering ongoing support to end-users.

Key Responsibilities:
ERP Migration and Implementation:

• Lead the migration of Microsoft Dynamics GP to Dynamics 365 Business Central, ensuring a seamless transition with minimal business disruption.
• Map, clean, and migrate data from GP to BC, ensuring accuracy and integrity.
• Configure and customize BC to align with the specific needs of the property industry, including finance, lease management, and asset tracking.
• Work closely with stakeholders to define system requirements and ensure alignment with business goals.

System Support and Maintenance:

• Provide day-to-day support for Dynamics GP and Business Central, troubleshooting and resolving issues promptly.
• Monitor system performance and ensure BC remains secure, reliable, and up to date.
• Maintain documentation of configurations, customizations, and procedures.
• Liaise with third-party vendors and consultants for additional technical support when required.

Project Management:

• Plan, manage, and oversee the GP-to-BC migration project, including scope, timeline, resources, and budget.
• Prepare and maintain project documentation, including project plans, risk assessments, and status reports.
• Identify potential risks and develop mitigation strategies to ensure the success of the migration project.
• Work closely with internal teams and external consultants to ensure deliverables are met.
• Project Management experience as the migration from GP to BC needs to be coordinate and managed with the key stakeholders.

Training and End-User Support:

• Provide training and support to internal teams to ensure smooth adoption of Business Central.
• Act as the go-to expert for ERP-related queries, offering proactive and reactive support.
• Conduct workshops and create user manuals to empower end-users.

Process Optimization and Reporting:

• Analyse and optimize business processes to maximize the capabilities of Business Central.
• Design and implement reporting tools, dashboards, and analytics to provide actionable insights for stakeholders.
• Ensure compliance with industry standards, property management requirements, and regulatory guidelines.

Key Requirements:
Technical Expertise:

• Proven experience with Microsoft Dynamics GP and Dynamics 365 Business Central, including migrations.
• Strong understanding of ERP modules, particularly those related to finance, property management, and supply chain processes.
• Familiarity with data migration tools and techniques.
• Experience customizing BC for specific business needs.
• Dynamics BC experience as this is the path we are going down, starting with a smaller Finance team

Support and Troubleshooting Skills:

• Hands-on experience in providing application support for ERP systems, resolving issues promptly and effectively.
• Strong understanding of system integration and data workflows.
• Ability to identify and troubleshoot technical issues related to GP/BC systems and propose solutions.

Project Management:

• Demonstrated experience managing ERP implementation and migration projects.
• Proficiency in project management methodologies (Agile/Waterfall) and tools.
• Excellent organizational, time management, and risk management skills.

Communication and Collaboration:

• Strong interpersonal and communication skills to work effectively with stakeholders across departments.
• Ability to explain complex technical concepts to non-technical users.
• Proven ability to collaborate with internal teams and external vendors.

Preferred Qualifications:

• Microsoft Dynamics GP and Business Central certifications.
• Familiarity with SQL, Power BI, or other reporting and analytics tools.
• Bachelor's degree in IT, Business Administration, or a related field would be ideal, but not essential

#J-18808-Ljbffr

TRAILD: Who are we? TRAILD is a dynamic, fast-growing Saa S company that streamlines, automates and protects Accounts Payable. Just as your

Job Title: Microsoft Dynamics GP/BC Software Support Specialist with Project Management Experience Location: Sandton (On-site) Industry: Property Management Job Summary: A well-established Property Management Company is seeking an experienced Microsoft Dynamics GP/BCSoftware Support Specialist with strong project management skills to join their in-house team. This roleinvolves providing comprehensive support for Microsoft Dynamics GP and Dynamics 365 Business Central (BC),managing the migration from GP to BC, and optimizing ERP processes to meet the needs of the growing business. As a key member of the IT and operations team, you will collaborate with internal stakeholders to ensure the smooth functioningof our ERP systems and lead the migration project while offering ongoing support to end-users. Key Responsibilities: ERP Migration and Implementation: Lead the migration of Microsoft Dynamics GP to Dynamics 365 Business Central, ensuring a seamless transition with minimal business disruption. Map, clean, and migrate data from GP to BC, ensuring accuracy and integrity. Configure and customize BC to align with the specific needs of the property industry, including finance, lease management, and asset tracking. Work closely with stakeholders to define system requirements and ensure alignment with business goals. System Support and Maintenance: Provide day-to-day support for Dynamics GP and Business Central, troubleshooting and resolving issues promptly. Monitor system performance and ensure BC remains secure, reliable, and up to date. Maintain documentation of configurations, customizations, and procedures. Liaise with third-party vendors and consultants for additional technical support when required. Project Management: Plan, manage, and oversee the GP-to-BC migration project, including scope, timeline, resources, and budget. Prepare and maintain project documentation, including project plans, risk assessments, and status reports. Identify potential risks and develop mitigation strategies to ensure the success of the migration project. Work closely with internal teams and external consultants to ensure deliverables are met. Project Management experience as the migration from GP to BC needs to be coordinate and managed with the key stakeholders. Training and End-User Support: Provide training and support to internal teams to ensure smooth adoption of Business Central. Act as the go-to expert for ERP-related queries, offering proactive and reactive support. Conduct workshops and create user manuals to empower end-users. Process Optimization and Reporting: Analyse and optimize business processes to maximize the capabilities of Business Central. Design and implement reporting tools, dashboards, and analytics to provide actionable insights for stakeholders. Ensure compliance with industry standards, property management requirements, and regulatory guidelines. Key Requirements: Technical Expertise: Proven experience with Microsoft Dynamics GP and Dynamics 365 Business Central, including migrations. Strong understanding of ERP modules, particularly those related to finance, property management, and supply chain processes. Familiarity with data migration tools and techniques. Experience customizing BC for specific business needs. Dynamics BC experience as this is the path we are going down, starting with a smaller Finance team Support and Troubleshooting Skills: Hands-on experience in providing application support for ERP systems, resolving issues promptly and effectively. Strong understanding of system integration and data workflows. Ability to identify and troubleshoot technical issues related to GP/BC systems and propose solutions. Project Management: Demonstrated experience managing ERP implementation and migration projects. Proficiency in project management methodologies (Agile/Waterfall) and tools. Excellent organizational, time management, and risk management skills. Communication and Collaboration: Strong interpersonal and communication skills to work effectively with stakeholders across departments. Ability to explain complex technical concepts to non-technical users. Proven ability to collaborate with internal teams and external vendors. Preferred Qualifications: Microsoft Dynamics GP and Business Central certifications. Familiarity with SQL, Power BI, or other reporting and analytics tools. Bachelor's degree in IT, Business Administration, or a related field would be ideal, but not essential #J-18808-Ljbffr

Reference: JHB -NL-2

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

Duties & Responsibilities

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Package & Remuneration

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

#J-18808-Ljbffr

Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on .

Please read our Candidate Privacy Policy .

#J-18808-Ljbffr

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support).
• Experience with internet troubleshooting and website support.
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.

#J-18808-Ljbffr

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street

To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

#J-18808-Ljbffr