1,882 IT Support Technician jobs in South Africa

WNS Cape Town, Western Cape, South Africa

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Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core. Experience a culture of outperformance, engagement, celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and making an impact in the community.

Job Description

The purpose of the Program Analyst role is to support and maintain the IT Desktop Services & infrastructure through incident management, fault diagnosis, repair, preventative maintenance, and daily service tasks. This role requires working shifts on a 24/7 rotation to support various customers. Tasks include:

• Maintaining and supporting WNS business applications, ensuring reliability, availability, and sustainability of information and communication resources.
• Managing tickets, incidents, prioritization, and escalations efficiently.
• Installation, diagnosis, maintenance, and repair of PC hardware, telephony, and related hardware.
• Proactively identifying risks, minimizing downtime, and suggesting solutions.
• Responding to incidents and problems, escalating when necessary.
• Providing desktop support to all departments and users, including hardware, software, and telecommunications.
• Diagnosing and repairing system faults within SLA agreements.
• Completing tasks to high standards and within timescales.
• Escalating incidents appropriately to Tier 3 Support.
• Configuring and supporting VoIP phones.
• Ensuring VOIP/Video Conference facilities are available and tested daily.
• Supporting US and UK hours, weekends, holidays, and after-hours work as required.

Qualifications

IT Qualification and Grade 12 minimum.

• Entry level

• Full-time

• Information Technology

• Outsourcing/Offshoring

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Overview

Our client a leader in the automotive components industry is seeking a Desktop Support Technician to join their team based in Durban

• FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT: Technical Support or NC: IT: Systems
• Support (PC Engineering) - (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience, in addition as part of the process a practical I.T competency test will be conducted.
• IT specific requirements: Networking experience, experience in Operating Systems (OS) from Windows 10 to current, experience in M365, Comptia
• A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTIA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.

• Diagnose and troubleshoot network and desktop (and related IT devices) problems.
• Perform daily and weekly backups and updates.
• Create and manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Visualisation of Helpdesk and Network incidents.
• Support Plant IT requirements.
• Finance accounting software support.
• Perform preventive IT maintenance and security activities.
• Support network and stand-alone printers.
• Ensure all IT related operations run smoothly.
• Create reports for IT Department.
• Ensure compliance with company IT security rules.
• Perform ad hoc activities as and when required.

Our client a leader in the automotive components industry is seeking a Desktop Support Technician to join their tema based in Durban 

MINIMUM REQUIREMENTS 

• FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT: Technical Support or NC: IT: Systems
• Support (PC Engineering) - (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience, in addition as part of the process a practical I.T competency test will be conducted.
• IT specific requirements: Networking experience, experience in Operating Systems (OS) from Windows 10 to current, experience in M365, Comptia
• A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTIA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.

MAIN JOB FUNCTIONS 

• Diagnose and troubleshoot network and desktop (and related IT devices) problems.
• Perform daily and weekly backups and updates.
• Create and manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Visualisation of Helpdesk and Network incidents.
• Support Plant IT requirements.
• Finance accounting software support.
• Perform preventive IT maintenance and security activities.
• Support network and stand-alone printers.
• Ensure all IT related operations run smoothly.
• Create reports for IT Department.
• Ensure compliance with company IT security rules.
• Perform ad hoc activities as and when required.

• Diagnose and troubleshoot hardware, network, and desktop issues
• Perform regular system backups and updates
• Install, configure, and maintain operating systems and applications
• Assemble PCs and replace components
• Setup user accounts, video conferencing tools, and manage IT assets
• Support printer, finance software, and Plant IT systems
• Conduct preventive IT maintenance and ensure IT security compliance
• Maintain helpdesk systems and generate reports

• Matric (Grade 12)
• FET Certificate in PC Support / PC Engineering / IT: Technical Support / NC: IT: Systems Support (NQF Level 4-6)
• Solid knowledge of Windows 10 and newer, Microsoft 365, networking fundamentals, Active Directory, and CompTIA A+ and N+. Advantageous certifications include MCDST and CompTIA Security+, with basic PLC knowledge seen as a plus.

• Minimum 3 years hands-on IT support experience
• Must pass a practical IT competency test during the recruitment process

• Analytical and detail-oriented approach
• Strong communication and collaboration skills
• Proactive and innovative thinking
• Commitment to excellence and continuous learning
• Ability to prioritize, adapt, and remain calm under pressure

Full job description

Job Summary:

The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across our customers. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner. The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

Key Responsibilities:

• Provide first-line technical support to users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.

Required Skills & Qualifications:

• 5+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an environment supporting 100+ users.

Working Conditions:

• Full-time, on-site role.

Remuneration and Benefits Structure:

• Competitive 
  Salary

Availability:

• Immediately

Job Title:
Desktop Support Technician

Location:
Upper Level Wynberg Centre, 123 Main Road, Wynberg, Cape town, 7800

Company:
Credit Rescue

About Us:

Credit Rescue is a trusted leader in financial wellness solutions. As part of our commitment to excellence, we're looking for a dedicated
Desktop Support Technician
to ensure our IT systems run smoothly and efficiently.

Job Description:

We are seeking a skilled and reliable Desktop Support Technician to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and supporting our IT infrastructure to ensure uninterrupted operations across the business.

Key Responsibilities:

• Provide daily technical support for staff on PCs, laptops, phones, and related devices.
• Install, configure, and maintain hardware and software.
• Monitor and maintain network servers and ensure system stability.
• Troubleshoot hardware/software issues, including printers, VoIP phones, and other peripherals.
• Perform routine system checks, updates, and backups.
• Liaise with external IT providers when needed for escalated issues.
• Ensure all IT equipment is secure, up-to-date, and fully operational.
• Provide user training and support on common IT systems and applications.

Requirements:

• Proven experience in IT desktop support or similar role.
• Strong knowledge of Windows operating systems, Microsoft Office, and networking basics.
• Experience with servers and printer troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks.
• Good communication and interpersonal skills.

What We Offer:

• Competitive salary package.
• Growth and development opportunities.
• A supportive and professional work environment.

If you're a proactive and solution-driven IT professional, we'd love to hear from you.

How to Apply:

• Send your CV and a short motivation letter to
  -

with the subject line
"Desktop Support Technician – Application"
.

Contract: Desktop Support Technician / Senior Desktop Support Technician (Johannesburg)

Role Overview

We are seeking experienced
Desktop Support Technicians
and
Senior Desktop Support Technicians
to provide end-user IT support services. These roles require individuals with strong technical knowledge, problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Provide first- and second-line technical support to end users (hardware, software, and network issues).
• Install, configure, and troubleshoot desktop systems, laptops, mobile devices, and peripherals.
• Support operating systems, productivity applications, and business-critical software.
• Ensure adherence to IT policies, procedures, and service-level agreements (SLAs).
• Maintain accurate records of support requests and resolutions using a helpdesk/ticketing system.
• Assist with hardware upgrades, patch management, and security compliance.
• Escalate unresolved issues to higher-level support teams where necessary.
• Deliver excellent customer service and communicate effectively with both technical and non-technical staff.

Minimum Requirements

Desktop Support Technician

• Diploma or equivalent qualification in ICT.
• Minimum of 2 years' relevant experience.
• A+ or N+ certification
  (compulsory).

Senior Desktop Support Technician

• Degree or National Diploma in ICT or equivalent qualification.
• Minimum of 4 years' experience as a Desktop Support Technician, ideally in a large-scale environment.
• Microsoft Certified Desktop Support Technician (MCDST)
  or equivalent certification.
• A+/N+ certification
  (compulsory).
• ITIL v3 Foundation Certification
  (advantageous).

Please attach qualifications and certifications with your CV when applying for this position.

About the Company
- Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent. We take pride in delivering exceptional technical expertise and outstanding service to our clients.

About the Rol

eAs we continue to grow, we are looking for skilled and driven Desktop Support Technicians to join our dynamic team. This role requires expertise in Microsoft 365, Desktop Solutions, Cloud-Based Infrastructure, and Virtualization. Please note that this is a night shift position as you will be working USA hour

**s

Responsibilitie**

• s:Microsoft 365 Migration & Deployment – Configure, migrate, and deploy Microsoft 365 applications, including Exchange Online, SharePoint Online, and Teams. Experience migrating from on-premise servers to Microsoft 365 is a pl
• usDesktop Solutions Deployment – Assist in software installations for project teams and ensure smooth desktop deployments. Experience with InTune deployments is a pl
• usWindows Server Administration – Configure, deploy, and manage Active Directory, Group Policy, DNS, and other core Windows Server infrastructure compone
• ntSecurity & Compliance – Implement security best practices to protect IT systems, ensuring data integrity, compliance, and availabili
• tyIT Project Collaboration – Work closely with the IT team to support systems after deployment, ensuring seamless operati
• onProcess Documentation – Maintain detailed documentation of IT processes, procedures, and system configurati

**on

Qualificatio**

• ns:Minimum 5 years of experience in Desktop support roles with expertise in Office 365, Azure, desktop support, and server administrat

**ion

Required Ski**

• lls:Strong expertise in Azure cloud services, including Azure Active Directory, Virtual Machines, and Sto
• rageHands-on experience in configuring and troubleshooting Office 365 applications such as Exchange Online, SharePoint Online, and T
• eamsProficiency in supporting both Windows and macOS operating systems, including hardware troubleshooting and software installat
• ionsSolid experience managing Windows Server environments, including Active Directory, Group Policy, and

**DNS

Preferred Certificat**

• ions:Microsoft Certified Solutions Expert (
• MCSE)Cisco or HP Advanced Certifica
• tionsAzure Certifica
• tionsVMware Certifica
• tionsCybersecurity Certifications (SANS, GIAC,
• etc)Security Infrastructure Certifications (Fortinet, Cisco, Meraki, Palo Alto, Juniper, F5, VM
• ware)Security Management Certifications (Splunk, Arctic Wolf, Te

**nable

Home Office Require**

ments:To ensure optimal productivity in a remote work environment, candidates must have the foll

• owing:Dedicated Home O
  ffice – A quiet, private workspace with a door to minimize distra
• ctionsHigh-Speed Int
  ernet – Fibre connection w
  ith a minimum of 50 Mbps upload and do
• wnloadComputer Equ
  ipment – A laptop or desktop capable of handling IT support tasks effic
• ientlyAudio &
  Video
  Setup – Headset for clear
  c
  o
  mmunication and a webcam for video confer
• encingBackup Power So
  lution – A reliable backup power source to maintain connectivity during o

utages

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

2+ year of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.

IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Type: Temporary

Contract length: 36 months

Application Question(s):

• Do you have N+ certification?

Education:

• Diploma (Preferred)

Experience:

• ICT: 2 years (Preferred)

Work Location: In person