221 IT Support Technician jobs in South Africa

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 65 of the country's leading Internet Service Providers.

Job Duties:

• Assisting customers via social media platforms and over the phone if required.
• Basic network fundamentals (basic troubleshooting)
• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP's regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Responding via phone, email or live chat to any social media queries
• Taking ownership of customer issues and following standard support desk procedures
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.
• And any other reasonable task.

Requirements:

• Tertiary level qualification in IT or Telecommunications is preferred.
• At least 2 years' experience in a fibre provisioning and/or technical support environment.
• Proven experience supporting customers via social media platforms.
• Strong Administrative skills.
• Excellent Stakeholder engagement and stakeholder management abilities.
• Customer Centric
• Ability to coordinate various projects simultaneously.
• Comfortable working on a CRM platform.
• Strong MS Excel ability.

If you haven't heard from us within 2 weeks after your application, please consider your application unsuccessful.

Job Type: Contract

Contract length: 6 months

Application Question(s):

• What is your notice period?
• What is your gross income before deductions?
• What is your salary expectation before deductions?

Education:

• High School (matric) (Preferred)

Experience:

• Internet Troubleshooting: 2 years (Preferred)
• Providing Support via Social Media platforms: 1 year (Preferred)

Work Location: In person

visit for Applications

Closing Date :

Introduction: Business Unit: Altron Digital Business

Location: Gauteng, Johannesburg

Appointment Type: Permanent

We are looking for a Support Technician to provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company's computer services and equipment. To provide guidance and best practices to Junior Support Technicians. Build partner relationships with client. Be trusted IT Advisor. The Required Tasks and Candidate Requirements are including, but not limited to

Required Tasks: Ensure that contracted customer Service Level Agreements are met (resolved)

To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA

To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)

Ensure that calls are checked and updated with the latest updates until call closed.

Administer User and Computer accounts, as well as Group membership in AD

Perform various tests on all hardware platforms and networks and document all operating system software

Practice Expert knowledge on Preventative Maintenance

Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required.

Co-ordinate with staff to install and configure all EUC.

Requirements: Matric; Technical Support NQF Level 4; Diploma in Information Technology

CompTIA A+

CompTIA N+ & A+

ITIL Foundation Certification

Microsoft Azure Fundamentals – AZ900

Microsoft Office 365 Fundamentals – MS900

MTA: Windows Operating System Fundamentals (Windows 11)

Microsoft 365 Certified: Modern Desktop Administrator Associate

Apple Mac Apple Certified Support Professional (optional based on customer requirements)

General Comment/s: Client Site - Onsite

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 65 of the country's leading Internet Service Providers.

Job Duties:

• Assisting customers via social media platforms and over the phone if required.
• Basic network fundamentals (basic troubleshooting)
• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP's regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.

Requirements:

• Tertiary level qualification in IT or Telecommunications is preferred.
• At least 2 years' experience in a fibre provisioning and/or technical support environment.
• Proven experience supporting customers via social media platforms.
• Strong Administrative skills.
• Excellent Stakeholder engagement and stakeholder management abilities.
• Customer Centric
• Ability to coordinate various projects simultaneously.
• Comfortable working on a CRM platform.
• Strong MS Excel ability.

Benefits

• Medical Aid and / or Medical Insurance.
• Gap Cover
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• Lastly, a work environment that rivals the very best

If you haven't heard from us within 2 weeks after your application, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Application Question(s):

• What is your notice period?
• What is your gross income before deductions?
• What is your salary expectation before deductions?

Education:

• High School (matric) (Preferred)

Experience:

• Internet Troubleshooting: 2 years (Preferred)
• Providing Support via Social Media platforms: 1 year (Preferred)

Work Location: In person

Job Information

• Date Opened 03/09/2025
• Job Type Full time
• Industry Technical Support & Customer Services
• Work Experience 2 years
• Education Level Grade 12 or equivalent
• City Cape Town
• Province Western Cape
• Country South Africa
• Postal Code 7405

Job Description
Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 65 of the country's leading Internet Service Providers.

Key Responsibilities

• Assisting customers via social media platforms and over the phone if required.
• Basic network fundamentals (basic troubleshooting).
• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP's regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.
• Responding via phone, email or live chat to any social media queries.
• Taking ownership of customer issues and following standard support desk procedures.
• And any other reasonable task.

Requirements

• Tertiary level qualification in IT or Telecommunications is preferred.
• At least 2 years' experience in a fibre projects or provisioning and/or technical support environment.
• Proven experience supporting customers via social media platforms.
• Strong Administrative skills.
• Excellent Stakeholder engagement and stakeholder management abilities.
• Customer Centric
• Ability to coordinate various projects simultaneously.
• Comfortable working on a CRM platform.
• Strong MS Excel ability.

Benefits

• Medical Aid and / or Medical Insurance.
• Gap Cover.
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• Lastly, a work environment that rivals the very best

If you haven't heard from us within 2 weeks after your application, please consider your application unsuccessful.

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At Altron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that supports digital transformation.

We are seeking a skilled and customer-focused Support Technician to join our IT team. In this role, you will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This is a great opportunity for a tech-savvy individual with strong problem-solving skills and a passion for helping users resolve technical challenges.

Required Tasks:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, troubleshooting on equipment

Requirements:

• Educational Qualifications:
• Matric qualification
• A+ N+ Qualification
• Dell Certifications will be advantageous
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques

Years of Experience:

• 3 years of experience in maintaining equipment in an IT environment
• 3 Years working on desktop equipment

General Comment/s:

Other requirements:

• Good communication (verbal and written) skills and interaction skills
• High level of attention to detail
• Dedication to Customers both internally and externally
• Must be flexible to take on additional tasks
• Problem analysis
• Perseverance
• Self-Development

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Duties and responsibilities

• Receiving repairs, testing, repairing and reporting on all products being sold.
• Telephonic and direct after sales support on all products being sold.
• Testing and evaluating of all products when required.
• Following and abiding to all internal departmental procedures.
• Correct completion of all paperwork required.
• Training of staff and customers on all products being sold.
• Reporting on all aspects to products managers and HOD

Minimum requirements

• Matric certificate
• 5 years minimum experience in the security or electronics industry
• Computer skills (Outlook, Excel and Word)
• Own Transport with valid driver's license essential.
• Networking skills would be an advantage.
• Tertiary Electrical or Electronic qualification would be an advantage
• Experience on CCTV and Paradox Security Equipment will be an advantage.

Skills required

• High aptitude level
• Meticulous with strong attention to detail and accuracy
• Strong numerical skills
• Methodical
• Customer-centric
• Good interpersonal skills
• Responsive
• High level of confidentiality and professionalism
• Good time management skills
• Strong communication skills (verbal and written)
• Ability to cope with pressure and deadlines in a fast-paced environment
• Ability to work independently as well as in a team

All resume's to be sent to

• Provide timely support for desktop, laptop, and mobile device issues.
• Assist with setup and configuration of hardware, operating systems, and software.
• Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Handle user requests related to printers, network connectivity, and peripherals.
• Escalate complex issues to senior IT staff when necessary.

• Support users in accessing and navigating cloud-based platforms (Microsoft 365, Azure, etc.).
• Perform basic account administration, including password resets and access requests.
• Assist with endpoint protection, updates, and patch management.
• Learn and contribute to cloud migration and automation initiatives under guidance.

• Maintain accurate records of support requests and resolutions.
• Update IT documentation and user guides.
• Contribute to asset management by tracking hardware and software inventory.
• Follow IT policies and procedures to ensure compliance and security.

• IT Diploma, CompTIA A+/N+, or relevant certification (required).
• 12 years experience in IT support or service desk (preferred).
• Basic knowledge of Windows desktop environments and Microsoft 365.
• Familiarity with cloud platforms (Microsoft Azure, Google Workspace, or similar) is an advantage.
• Strong problem-solving and customer service skills.
• Good communication skills, with the ability to assist non-technical users.

• Office-based role with occasional remote support.
• Requires flexibility to assist users across different departments.
• Hands-on learning and mentorship provided by senior IT team members.