374 IT Support Technician jobs in South Africa

WNS Cape Town, Western Cape, South Africa

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Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core. Experience a culture of outperformance, engagement, celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and making an impact in the community.

Job Description

The purpose of the Program Analyst role is to support and maintain the IT Desktop Services & infrastructure through incident management, fault diagnosis, repair, preventative maintenance, and daily service tasks. This role requires working shifts on a 24/7 rotation to support various customers. Tasks include:

• Maintaining and supporting WNS business applications, ensuring reliability, availability, and sustainability of information and communication resources.
• Managing tickets, incidents, prioritization, and escalations efficiently.
• Installation, diagnosis, maintenance, and repair of PC hardware, telephony, and related hardware.
• Proactively identifying risks, minimizing downtime, and suggesting solutions.
• Responding to incidents and problems, escalating when necessary.
• Providing desktop support to all departments and users, including hardware, software, and telecommunications.
• Diagnosing and repairing system faults within SLA agreements.
• Completing tasks to high standards and within timescales.
• Escalating incidents appropriately to Tier 3 Support.
• Configuring and supporting VoIP phones.
• Ensuring VOIP/Video Conference facilities are available and tested daily.
• Supporting US and UK hours, weekends, holidays, and after-hours work as required.

Qualifications

IT Qualification and Grade 12 minimum.

• Entry level

• Full-time

• Information Technology

• Outsourcing/Offshoring

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Our client a leader in the automotive components industry is seeking a Desktop Support Technician to join their tema based in Durban 

MINIMUM REQUIREMENTS 

• FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT: Technical Support or NC: IT: Systems
• Support (PC Engineering) - (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience, in addition as part of the process a practical I.T competency test will be conducted.
• IT specific requirements: Networking experience, experience in Operating Systems (OS) from Windows 10 to current, experience in M365, Comptia
• A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTIA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.

MAIN JOB FUNCTIONS 

• Diagnose and troubleshoot network and desktop (and related IT devices) problems.
• Perform daily and weekly backups and updates.
• Create and manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Visualisation of Helpdesk and Network incidents.
• Support Plant IT requirements.
• Finance accounting software support.
• Perform preventive IT maintenance and security activities.
• Support network and stand-alone printers.
• Ensure all IT related operations run smoothly.
• Create reports for IT Department.
• Ensure compliance with company IT security rules.
• Perform ad hoc activities as and when required.

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SUMMARY:

To support the department to meet its objectives so as to contribute positively to the overall company objectives

Recruiter:

Hlabahlosile

Job Ref:

Cariena/Elmarie

Date posted:

Tuesday, June 24, 2025

Location:

Durban, South Africa

Salary:

Negotiable

SUMMARY:

To support the department to meet its objectives so as to contribute positively to the overall company objectives

POSITION INFO:

Qualification & Other Requirements

• FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT: Technical Support or NC: IT: Systems Support (PC Engineering) - (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience.
• IT specific requirements: Networking experience, experience in Operating Systems (OS) from Windows 7 to current, experience in MS Office 2019 to current (M365), Comptia A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTIA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.
  
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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2025-08-07 - 2025-09-06

Contractor

JHB006866

Information Technology

Are you a highly skilled EUC (End User Computing) Technician with a passion for solving complex technical challenges? We're looking for a Tier III specialist to join our client's dynamic IT support team based in Durban. In this critical contract role, you'll provide advanced technical support to end users, focusing on deep-dive troubleshooting and resolution of complex issues. Your expertise will play a key role in enhancing the end-user experience, ensuring that technical problems are not only resolved efficiently but leave a lasting positive impression.

If you're ready to take your career to the next level with a high-impact role in a fast-paced environment, we want to hear from you.

• Matric coupled with an IT Diploma (NQF Level 5)
• ITIL Foundation or Higher
• CompTIA A+
• CompTIA N+
• Microsoft Certified Desktop Support Technician | Microsoft Certified Systems Engineer | Microsoft Certified IT Professional OR Equivalent
• Apple Certified Systems Administrator (ACMT)
• CCNA (advantageous)
• MS 365 Modern Desktop Administrator (advantageous)
• HDI Desktop Advance Support Technician (advantageous)

• Minimum of 5 years EUC technical support
• 3+ years IT experience with client, server, and network service delivery
• Knowledge of Cisco Webex platform (1 - 2 years)
• Knowledge of Windows 10 and Windows 11
• Knowledge of Imaging Tools
• Knowledge of Office 365, Anti-Virus, and Malware Tools
• Network knowledge: Router configuration, Firewall configuration, Wireless configuration, etc.
• Server knowledge: Windows Server 2012 & 2016
• Ability to explain complex IT concepts in simple terms
• Good communication and collaboration skills

• Diagnose and resolve complex computer issues onsite, recommend and implement solutions, including offsite repairs for remote users, and provide escalated support for Tier II Technicians.
• Install, configure, maintain, monitor, and troubleshoot end-user workstations, hardware, and software to meet service level requirements; develop and maintain high-quality images for team use.
• Contribute to testing, developing training materials, MOPs, and SOPs for new products and services.
• Create and update FAQs, document solutions, maintain knowledgebase, review and ensure quality of knowledgebase content, and participate in training and development for team members.
• Collaborate with internal support teams or vendors, escalating issues as needed.
• Document and review best practices to improve processes.
• Analyze trouble ticket statistics to identify and resolve trends.
• Research end-user devices for standardization and ensure timely issue resolution to meet SLA and XLA targets.

• Matric coupled with an IT Diploma (NQF Level 5)
• ITIL Foundation or Higher
• CompTIA A+
• CompTIA N+
• Microsoft Certified Desktop Support Technician | Microsoft Certified Systems Engineer | Microsoft Certified IT Professional OR Equivalent
• Apple Certified Systems Administrator (ACMT)
• CCNA (advantageous)
• MS 365 Modern Desktop Administrator (advantageous)
• HDI Desktop Advance Support Technician (advantageous)

• Minimum of 5 years EUC technical support
• 3+ years IT experience with client, server and network service delivery
• Knowledge of Cisco Webex platform (1 - 2 years)
• Knowledge of Windows 10 and Windows 11
• Knowledge on the Cisco Webex platform (1 - 2 years)
• Knowledge of Imaging Tools
• Knowledge of Office 365, Anti-Virus and Malware Tools
• Network knowledge: Router configuration, Firewall configuration, Wireless configuration etc.
• Server knowledge: Windows server 2012 & 2016
• Ability to explain complex IT concepts in simple terms
• Good communication and collaboration skills

• Diagnose and resolve complex computer issues onsite, recommending and implementing solutions, including offsite repairs for remote users and provide escalated support for Tier II Technicians.
• Install, configure, maintain, monitor and troubleshoot end-user workstations, hardware, and software to meet service level requirements and develop and maintain high-quality images for team use.
• Contribute to testing, developing training materials, MOPs and SOPs for new products and services.
• Create and update FAQs, document solutions, and maintain knowledgebase and review and ensure quality of knowledgebase content and participate in training and development for team members.
• Collaborate with internal support teams or vendors, escalating issues as needed.
• Document and review best practices to improve processes.
• Analyse trouble ticket statistics to identify and resolve trends.
• Research end-user devices for standardisation and ensure timely issue resolution to meet SLA and XLA targets.

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SUMMARY:

Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.

Recruiter:

MC Technology Staffing

Job Ref:

JHB000680/KdV

Date posted:

Monday, July 14, 2025

Location:

Centurion, South Africa

Salary:

Monthly

SUMMARY:

Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.

As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to manage their workload effectively.

POSITION INFO:

Responsibilities:

Technical Support

• Provide first-level support for customer concerns and issues regarding software installation and operation.
• Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
• Customer notification and workflow coordination and follow-up to maintain service level agreements.
  
  

• Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
• Provide engineering support of our incoming tickets, including extensive troubleshooting
• Travel up to 25% of the time
  
  

• Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
• Provide technical sales support demonstration and competitive analysis (benchmarking).
• Create technical documentation of issues and their solutions to help future efforts and resolutions
• Document complaint reports and troubleshooting steps
  
  

• Ability to provide step-by-step technical help, both written and verbal
• Ability to work independently and meet multiple deadlines
• Ability to diagnose and troubleshoot basic technical issues
• Proficiency in Microsoft Office and Windows
• SQL Database & Delphi Experience is a plus
  
  

• +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
• A passion for the manufacturing industry and helping client solve problems
• A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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• Provide first-line support for user issues including hardware, software, connectivity, and ERP system troubleshooting
• Handle support tickets via the helpdesk system promptly and in alignment with SLA expectations
• Assist in managing user account provisioning, deactivation, and routine account administration
• Maintain high levels of customer service, ensuring clear communication and issue resolution
• Update and utilize IT documentation, including internal FAQs and SOPs, to aid self-service and knowledge sharing
• Travel to nearby sites when necessary to assist with in-person user support or issue resolution that cannot be completed remotely

• Install and replace network equipment (routers, switches, APs) with minimal disruption
• Set up, configure, and maintain end-user devices (PCs, printers, phones, etc.)
• Support VoIP infrastructure by ensuring phone hardware and software extensions are functioning optimally
• Perform basic CCTV support tasks including infrastructure checks and uptime reporting
• Assist with the roll-out of time and attendance tracking devices nationally
• Travel to sites for the installation, replacement, or relocation of IT infrastructure, including network equipment, end-user devices, and clocking systems (e.g. tablets in clocking cases)

• Ensure daily backups are successfully completed for critical data, including financial systems
• Participate in biannual verification of backup completeness and national system checks
• Comply with company security policies by enforcing proper access controls and data handling protocols
• Implement and monitor endpoint security measures as instructed (e.g. encryption, antivirus, patching)

• Tag and scan IT assets, ensuring records are up to date and accurate
• Report missing or unaccounted-for equipment for timely investigation
• Support the accurate lifecycle tracking of assets through documentation and audits every 6 months
• Transport IT equipment between sites or to external repair vendors when required
• Assist with the collection and return of unused, faulty, or reassigned equipment from users or locations

• Maintain functionality of printers and multifunction devices across all branches
• Troubleshoot print queue issues, driver errors, and device communication problems
• Support telecommunications infrastructure and escalate persistent or systemic issues as needed
• Visit branches or remote sites to assist with the installation or basic troubleshooting of printers, scanners, or VoIP phones when remote support is not feasible

• Monitor the departments automated KPI dashboards and notify the Team Lead of anomalies
• Participate in quality assurance reviews to maintain service standards
• Provide feedback on recurring problems, improvement opportunities, and technical bottlenecks

• National diploma or certificate in Information Technology, Computer Systems, or a related field is preferred
• Minimum of 2 years' experience in an IT support or service desk environment
• Experience with Windows operating systems, end-user device setup, and basic network troubleshooting
• Exposure to IT asset management, user account administration, and ticketing systems
• Valid drivers license required, as off-site support may be necessary from time to time